2023 Honda CR-V
Problems, recalls and owner-reported issues
Steering is the leading concern among 515 owner complaints filed for this model year. This is the 10th highest complaint count among 26 CR-V model years with reports.
Of the 2023 reports, 21 involved a crash and 1 involved a fire. 21 people were injured.
What owners report most often
Recalls and investigations
SteeringOct 3, 2024
Honda (American Honda Motor Co.) is recalling certain 2023-2025 Acura Integra, Civic Type R, CR-V Hybrid, CR-V, HR-V, 2022-2025 Civic, Civic Hatchback, 2024-2025 Acura Integra Type S, 2025 CR-V Fuel Cell EV, Civic Hybrid, and Civic Hatchback Hybrid vehicles. The steering gearbox assembly may have been manufactured incorrectly, which can cause excessive internal friction and lead to difficulty steering the vehicle.
Difficulty steering can increase the risk of a crash.
Dealers will replace the worm gear spring and redistribute or add grease as necessary, free of charge. Owner notification letters were mailed November 18, 2024. Owners may contact Honda Customer Service at 1-888-234-2138. Honda's numbers for this recall are SJS, MJU, QJT and VJV.
Campaign 24V744000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpDec 18, 2023
Honda (American Honda Motor Co.) is recalling certain 2013-2023 Honda Accord, Civic Coupe, Civic Sedan, Civic Hatchback, Civic Type R, CR-V, HR-V, Ridgeline, Odyssey, Acura ILX, MDX, MDX Hybrid, RDX, RLX, TLX, 2019-2022 Honda Insight, Passport, 2020 Honda CR-V Hybrid, 2018-2019 Honda Clarity PHEV, Fit, and 2015-2020 Honda Accord Hybrid, Pilot, Acura NSX vehicles. The fuel pump inside the fuel tank may fail.
Fuel pump failure can cause an engine stall while driving, increasing the risk of a crash.
Dealers will replace the fuel pump module, free of charge. Owner letters were mailed September 6, 2024. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are KGC and KGD. This recall is an expansion of NHTSA recall numbers 21V-215 and 20V-314.
Campaign 23V858000 on NHTSA.gov
Seats, front assembly, reclinerFeb 16, 2023
Honda (American Honda Motor Co.) is recalling certain 2023 CR-V vehicles. The front passenger seat back frame may not have been welded properly, which can cause the seat back position to fail in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 207, "Seating Systems" and 201, "Occupant Protection in Interior Impact."
A seat back position that fails may not adequately restrain the occupant during a crash, increasing the risk of injury.
Dealers will replace the front passenger seat back frame assembly, free of charge. Owner notification letters were mailed March 27, 2023. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is 6PK.
Campaign 23V092000 on NHTSA.gov
Representative owner complaints: steering
325 reports, newest first. Show all
Steering, Nov 14, 2024, crash
In December 2023 I had a hit and run to my vehicle. I tried to get to the other lane for that car not to hit mine but my steering wheel froze. I’ve been taking a look at my car to see if it had any recalls and I’ve even did a vin check to my vehicle to verify what was going on with my car and nothing was apparently wrong with my car it also passed the state inspection a few weeks ago I just didn’t know what was wrong. I just saw the news right now of the sticky gear recall. Due to this I’ve been suffering a lot of hardships my back hurts a lot and I have to work less because of the pain.
Steering, Nov 13, 2024
We purchased the vehicle as demo from Honda dealer 2023. At about 9000 miles, noticed that while in a gradual curve on an interstate, there was a noticeable ‘stick and bump’ when making a minor steering correction. I likened it to pushing a straw through a lid – extra force needed then a sudden release. The force needed to overcome the stick was minor – only an ounce or so – but noticeable and disconcerting. I do not experience the issues at slower speeds nor in park and turning the steering wheel. I went to a local Honda dealer (not the dealer from whom we purchased the car) with a copy of t TSB 23-037 in hand. When I explained the issue to a Service Advisor, they had me drive with a tech in car. He said they had a stop sell order on many cars on their lot and parts were on backorder. I mentioned the sticky steering and he told me it just needs grease. Left car after drive and received text that car was ready. Asked if they were replacing gearbox and texted to me "Not replaced, there is an open recall on the vehicle having to do with insufficient grease in the steering gearbox from the factory. He performed the recall using a special tool to insert more grease" The recall does state there is a spring that should be replaced also. They did not mention that and Im concerned the tech told me the solution while in the car with me before diagnosing the issue I was having. My concern is the wheel 'breaking' left of right in and out of a turn at high speeds with winter approaching.
Steering, Oct 18, 2024
March 2024 - Brought vehicle to local Honda dealership, car is diagnosed with a power steering column issue that is affecting tons of Honda models 2022-2024 across the U.S. This issue was not a recall at the time. Estimated 6 months for the part to come in, I open a case with Honda corporate. Since, dealer has refused to do the work on my car, despite it being under warranty. Dealer refuses to communicate with me. This issue has now been made a recall and Honda has confirmed my VIN is affected (worm wheel). New Honda dealership is not taking appointments to provide recall services, they will "call us when parts come in" and are not taking any information about the customer, so how can they call? Said it could be months before the part comes in. I have not been provided a loaner or any productive assistance. This is a 2023 CRV with less than 30k miles and I cannot drive it safely.
Steering, Fuel/propulsion system, Oct 17, 2024
I went into the Honda of Seattle dealership to repair the #QJT 2023-25 CR-V EPS Grbx Greasing Saf Rec (NHTSA#24V-744) and the #PJW 2023-25 Multi-Model High-Pressure Fuel Pump Stop Sale (NHTSA#PENDING) issues. The service desk informed me that no work could be performed until the parts are delivered to the dealership. I purchased the vehicle from this same dealership. My car sputtered and lost speed for several seconds during a drive in Summer 2023. I had to let go of the gas before the car returned to normal operation. I did not know it at the time but it was most likely caused by the fuel pump defect. I thought it was related to one of the other 2 recalls for the vehicle around the same time. There were many cars driving near me. We were going around a curvy and windy road. I must move from Seattle to Oklahoma City immediately. However, I can't now since it is unsafe to drive my vehicle with a fuel pump and steering defect. I'm unable to extend my accommodations in Washington and so may be forced to drive a long distance in an unsafe vehicle.
Steering, Fuel system, Gasoline, Oct 17, 2024
The contact owns a 2023 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V744000 (Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the steering wheel seized with no warning light illuminated. The contact stated the steering wheel became difficult to turn. The contact also noticed a strong gas-like smell coming from the vehicle with no warning light illuminated. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 7,500. Parts distribution disconnect.
Steering, Oct 8, 2024
When driving at speeds of 40+ mph, I am experiencing stickiness from the steering wheel when attempting to turn the wheel. The steering wheel feels like it is stuck for a second when you start to turn the wheel and then it will turn as normal. This is happening consistently for about 2 months now.
Steering, Oct 2, 2024
A week ago the steering system started malfunctioning on my 2023 Honda CR-V. While driving on straight and level highways at between 35 to 60 mph, the steering wheel seems to be "sticking" or encountering an obstruction causing occasional overcorrection resulting in almost hitting traffic in the adjacent lane, especially on narrow roads. There are no warning lights or messages related to this condition.
Steering, Sep 19, 2024
The steering is sticking and feels loose. Sticking feels like a ratchet. We have only 6000 miles on our car. This issue started about 500 miles ago.
Steering, Sep 16, 2024
I was driving over a bridge and the steering seemed to lock in place. I could not move to the right or left, the steering wheel felt "stuck". I then proceeded to a rotary and was steering to the left but the car seemed to go to the right and would not allow me to continue to the left. Again the steering wheel felt stuck and was very difficult to move. I have had a few other incidents when I felt the car was moving to right or left making it difficult for me to steer. I had assumed it had to do with lane assist but I do not usually have this feature turned on. The vehicle has not been inspected by manufacturer, police or insurance. There was no warning lights. This issue began a few week ago, end of August 2024.
Steering, Sep 9, 2024
At highway speeds the steering wheel almost feels like it locks in place and need to give it a tug to get it to move. The steering wheel does not feel fluid, more mechanical like gears are locking up. I am afraid it may completely lock up and I will not be able to control the vehicle.
Steering, Aug 13, 2024
Steering is sometimes sticky with the steering wheel reluctant to return to the centered position at low (10MPH) and moderate speeds (30-45MPH). Additional modest force is needed to overcome the stickiness to drive the vehicle normally.
Steering, Jul 26, 2024
At moderate highway speeds, the steering sticks and jerks occasionally. Makes the car unstable when this happens.
Steering, Jul 25, 2024
Steering system is sticky. It can feel like the steering wheel temporarily locks. It takes more effort to turn the wheel.
Steering, Jul 22, 2024
Steering is all over. Vehicle pulls very hard with a slight pitch in the road.
Steering, Jul 2, 2024
The contact owns a 2023 Honda CR-V. The contact stated while driving at an undisclosed speed, the steering wheel failed to function as intended. The contact stated that the steering wheel seemed to be sticking, making it difficult to steer the vehicle. The vehicle was taken to the dealer where it was diagnosed with a failed EPS gearbox. The contact was advised that the EPS gearbox needed to be replaced. The vehicle was not repaired. The contact was informed that parts were on backorder. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 5,000.
Steering, Forward collision avoidance, Jun 27, 2024
I went to Honda to get my car serviced & I told them i was experiencing my steering wheel sticking every time I drive & make turns or change lanes. Sometimes the car will notify me to brake but there is nothing Infront of me & the vehicle. The dealership told me that they had never heard of such thing that the steering wheel sticking. They informed me that there was a back order on this car part & unable to tell me when they would receive it. In the meantime, I have to drive with a defective car & hoping nothing happens to me while Im driving. They didnt even have any sympathy or say sorry. It's disappointing that honda doesnt offer a loaner that would be the least they can do. I've waited over a month to get the car fixed. I had been so scared driving my car to & from work always getting stuck. I finally got a call that they received the steering wheel part and that i need to come in right away. It took more than a month to get it fixed. This should not have been happening and I was so surprised they knew about this issue before leasing this car to me, putting me & my family in danger.
Steering, Jun 20, 2024
After I bought this new Honda CRV 2023 car, the steering started to feel sticky after a few thousand miles. This rigid or sticky steering begins after 10-15 min of driving. Issue: Steering starts to feel very rigid while driving, irrespective of highway or local streets, and it feels very rigid to turn. This is a safety concern as the car does not go how we want during driving, which can lead to severe accidents. I've reported these issues the last three times when I took the car to service at verified Honda service centers, and none of them accepted or looked at the issue. I still feel this issue every time I take the car out. There should be a recall from Honda to fix this issue as soon as possible to avoid serious accidents. Please help us (drivers, passengers, and pedestrians) be safe on the roads by attending to this issue as soon as possible. Thank you!
Steering, Jun 14, 2024
increased steering effort and “sticky steering” while driving especially on highways.
Steering, Jun 6, 2024
i was driving from my late sister's house in Kent Washington to the AgriShop Auburn Ace Hardware on [XXX]. I was stopped in the left turn lane headed westbound on [XXX] , preparing to turn left onto [XXX] . The left turn light turned green, I started through the intersection. At that point, the steering locked and all the warning lights on the dash came on. I tried to steer the car, but the steering was locked. The warning lights on the dash included one that indicated a power steering failure, but it also kept switching to every other electronic system warning they had failed, making the warning useless. Thankfully, the oncoming traffic was still stopped at a red light. I turned the engine off, re-started the car. The warning lights remained, but the steering was no longer locked. I drove the remaining few blocks to the hardware store. I got what I needed at the store, re-started the car and the warning lights remained. I contacted the nearest Honda dealer, Hinshaw Honda, and took the car directly to them, a distance of 2 miles. Halfway to the dealer, all the warning lights went off and the car performed as if nothing had happened. The dealer did diagnostic testing, it took about 90 minutes, and the service advisor came out and told me that they could not diagnose the problem and planned to send me on my way doing nothing. I told them that was unacceptable, that, if I had been turning in front of oncoming traffic, this could have been a disaster. The service manager stepped in, asked me to leave the car, they would look further into the problem. That afternoon they called, indicated the power steering system had failed and ordered a part. On may 23rd the car was repaired, the service report is attached. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Steering, Vehicle speed control, Forward collision avoidance, Jun 3, 2024
I brought the car to the dealer shortly after its purchase to say I was getting error lights on the dash. They said they reprogrammed it. They also left all safety reminders in the off position. I continued to get a variety of error messages on the dash. The car was difficult to steer and needed constant correction. I was initially told it needed a drive rack. Upon follow up on parts I was told it was a power steering rack. Parts have been on order since Jan 2024 with an eta of April. Upon follow up they did not have an eta on the parts. I contacted Honda and filed a complaint. They have given me an eta of September. This is a new vehicle and I was told to be careful driving! This is a serious concern!
Steering, Jun 3, 2024
Steering feels "sticky" when turning the steering wheel. It happens mostly when outside temperatures are lower. I notice it most when taking ramps on and off the freeway. Sometimes you can even let go of the steering wheel at a turned position while driving and it will stay in the same position. There are no warning lights on. I first noticed the problem when the car had just about 6000 miles on it. The dealership says they cannot replicate the problem and have tried twice, but the issue still persists.
Steering, Jun 3, 2024
In March of 2024 the steering wheel of 2023 Hybrid CRV that we purchased less than 1 year ago started getting hard to straighten back out after we turned. My husband kept saying it felt sticky. The problem continued to get worse to the point of it getting completely stuck one day when I was following a curve on the freeway and had to yank the steering wheel to get the car to straighten out. When I took the car into the shop at Right Honda in Scottsdale the first time on [XXX] and gave them every detail they said they couldn't duplicate the problem and that I should just come pick it up and keep driving it. I should them articles from the NHTSA about this issue and the safety concern with it and the fact that I am driving our [XXX] in this car. They said don't worry about it let us know if it continues. I pulled out of the driveway and turned and the steering wheel immediately stuck in the turning position and I had to over correct. I was infuriated and contacted the GM of the dealership when I returned home. He told me the same thing that the problem couldn't be duplicated and I should just keep driving it. After 2 more days of worrying and struggling with this car I almost hit someone on a bike coming off a curve and not being able to correct the car in time with our son in the car. At that point I was done and sent the GM a message saying I would be dropping the car off and we needed a loaner because this car is unsafe. Our brand new car has been sitting in the garage since then. We are told the part to fix the car will not be in until the end of September at the earliest. This is unacceptable and are requesting the full sticker price of the car be returned as well as the payments for the months we were unable to drive the car. We opened a case with American Honda, but it seems to be getting nowhere and it typically takes me 4 or 5 calls to get anyone to call me back which is unacceptable. This is a huge safety concern and no one is helping. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Steering, Jun 1, 2024
Steering wheel makes a clunk noise when moving left to right and also the Steering gets stiffer, sticks and feels notchy. Car was taken to Honda dealer and upon their inspection I was told that Steering Rack is sticking internally and Honda special ordered a replacement rack on May-15th but currently part is on BackOrder with No ETA.
Steering, Jun 1, 2024
Sticky steering- The steering fork is not consistent as you increase the driving speed . You are constantly adjusting the steering wheel to correct for direction. However, instead of a smooth turn of the steering wheel, the turn feels like you have hit a flat spot on a gear causing you to over steer! In reading comments on the CR-V Owners Club web blog, a writer referenced NHTSA case #EA230003, rack and pinion defect in which parts are NOT avaible until September, 2024.
Steering, May 29, 2024
The vehicle has developed a noticeable resistance and alarming notchiness when steering especially, but not only, at highway speeds. Honda and our dealer, Executive Honda, are aware of the problem. It seems to affect many like vehicles. They have ordered a replacement steering rack. However, it will not be available until September, at the earliest.