2000 Honda Odyssey

Problems, recalls and owner-reported issues

Power train is the leading concern among 685 owner complaints filed for this model year. This is the 8th highest complaint count among 26 Odyssey model years with reports.

Complaints by model year
  1. 685

Of the 2000 reports, 24 involved a crash and 3 involved a fire. 33 people were injured and 9 people died.

Primary concernPower train227 reports · 33% of complaints
Owner complaints685Filed with NHTSA
Recall relationship6 safety recallsNHTSA campaign records

What owners report most often

  1. Power train227
  2. Structure118
  3. Latches/locks/linkages105
  4. Suspension43
  5. Electrical system40
  6. Engine and engine cooling30
  7. Air bags27
  8. Service brakes22

Recalls and investigations

  1. Air bags, frontal, driver side, inflator moduleJan 17, 2020

    Honda (American Honda Motor Co.) is recalling certain 2001-2002 Acura 3.2CL, 2000-2003 Acura 3.5RL, 2000-2001 Acura 3.2TL, Honda CR-V and Honda Odyssey, 2001-2002 Acura MDX and 2000 Accord Coupe, Accord Sedan, Civic Coupe, and Civic Sedan vehicles. These vehicles may have received a replacement driver frontal air bag module as part of a vehicle repair. Due to a manufacturing issue, the replacement NADI inflator may absorb moisture, causing the inflator to rupture or the air bag cushion to underinflate.

    In the event of a crash necessitating air bag deployment, an inflator rupture may result in metal fragments striking the driver or other occupants. An underinflated air bag cushion may not properly protect the occupant. These scenarios increase the risk of serious injury or death.

    Honda will notify owners, and dealers will inspect the air bags in the vehicles, replacing the driver frontal air bag inflator with an inflator of a different design, as necessary, free of charge. The recall began October 1, 2020. Owners may contact American Honda's Customer Support & Campaign Center at 1-888-234-2138.

    Campaign 20V027000 on NHTSA.gov

  2. Air bags, frontal, driver side, inflator moduleJan 17, 2020

    Honda (American Honda Motor Co.) is recalling certain 1998 Acura 2.2CL, 1998-1999 Acura 2.3CL, 1998-1999 Acura 3.0CL, 2001 Acura 3.2CL and Acura MDX, 1998-2000 Honda Accord Coupe, Accord Sedan, Civic Sedan, Odyssey and Acura 3.5RL, 1999-2000 Acura 3.2TL, 1996-2000 Civic Coupe, 1997-2000 CR-V, 1997-1998 EV Plus, and 1998-1999 Isuzu Oasis vehicles. These vehicles were equipped with Non-Azide Driver air bag Inflators (NADI) and do not contain phase stabilized ammonium nitrate (PSAN) propellant. Due to a manufacturing issue, the NADI inflators may absorb moisture, causing the inflators to rupture or the air bag cushion to underinflate.

    In the event of a crash necessitating air bag deployment, an inflator rupture may result in metal fragments striking the driver or other occupants. An underinflated air bag cushion may not properly protect the occupant. These scenarios increase the risk of serious injury or death.

    Honda will notify owners, and dealers will inspect the driver frontal air bag inflator, and replace it if necessary, with an inflator of a different design, free of charge. The recall began October 1, 2020. Owners may contact American Honda's Customer Support & Campaign Center at 1-888-234-2138 or Isuzu customer service at 1-800-255-6727.

    Campaign 20V026000 on NHTSA.gov

  3. Interior lightingJul 6, 2000

    VEHICLE DESCRIPTION: MINI VANS. THE DIMMER CONTROL FOR THE INSTRUMENT PANEL LIGHTS CAN FAIL.

    AT NIGHT, THE DRIVER WOULD NOT BE ABLE TO SEE INSTRUMENT PANEL GAUGES AND DISPLAYS.

    DEALERS WILL REPLACE THE MULTIPLEX UNIT.

    Campaign 00V183000 on NHTSA.gov

  4. Latches/locks/linkages, doors, latchApr 25, 2000

    VEHICLE DESCRIPTION: MINIVAN. THE SLIDING DOORS MAY NOT LATCH PROPERLY.

    AN IMPROPERLY LATCHED DOOR COULD OPEN UNEXPECTEDLY WHILE THE VEHICLE IS IN MOTION. UNDER CERTAIN CIRCUMSTANCES, A DOOR COULD OPEN COMPLETELY. AN UNRESTRAINED REAR SEAT PASSENGER COULD FALL OUT OF AN OPEN DOOR OF A MOVING VEHICLE AND BE SERIOUSLY INJURED OR KILLED.

    DEALERS WILL REPLACE THE DOOR LATCH ASSEMBLY ON ALL ODYSSEY MINVANS BUILT FROM DECEMBER 3, 1999 THROUGH DECEMBER 16, 1999. ALSO INCLUDED IN THIS RECALL ARE APPROXIMATELY 1,612 ODYSSEY MINIVANS THAT HAD THE LATCHES REPLACED UNDER RECALL 99V-158 OR UNDER WARRANTY, THAT MAY NEED TO HAVE THE LATCHES REPLACED AGAIN. OWNERS OF THESE VEHICLES WILL BE NOTIFIED BY HONDA TO BRING THE VEHICLE TO THEIR HONDA DEALER FOR INSPECTION OF THE PREVIOUSLY REPLACED LATCH ASSEMBLY. LATCHES WITH THE SUSPECT DATE CODE WILL BE REPLACED.

    Campaign 00V119000 on NHTSA.gov

  5. Electrical system, wiring, front underhoodFeb 11, 2000

    VEHICLE DESCRIPTION: MINI VANS. A WIRE HARNESS, LOCATED WITHIN THE ENGINE COMPARTMENT, COULD BE DAMAGED BY CONTACT WITH A METAL PIPE, POSSIBLY RESULTING IN A BLOWN FUSE.

    IF A FUSE BLOWS, ENGINE POWER, OR OPERATION OF ANY OR ALL ELECTRICAL COMPONENTS, CAN BE LOST, INCLUDING LIGHTS, WINDSHIELD WIPERS, HORN, AND THE ANTI-LOCK FUNCTION OF THE BRAKES. A SUDDEN LOSS OF POWER OR LIGHTING, OR A FAILURE OF THE WINDSHIELD WIPERS OR ANTI-LOCK BRAKE FEATURE IN BAD WEATHER, COULD RESULT.

    DEALERS WILL INSTALL A PROTECTIVE COVERING OVER THE WIRE HARNESS AND METAL PIPE TO PREVENT THIS PROBLEM. IF ANY WIRES ARE DAMAGED, THE DEALER WILL MAKE THE NECESSARY REPAIRS, AND THEN INSTALL THE PROTECTIVE COVERING.

    Campaign 00V030000 on NHTSA.gov

  6. Structure, frame and membersDec 15, 1999

    VEHICLE DESCRIPTION: MINIVANS. THE FRONT BODY/FRAME IS MISSING SPOT WELDS.

    THE MISSING WELDS MIGHT AFFECT THE OCCUPANT PROTECTION PERFORMANCE IN A COLLISION.

    DEALERS INSPECTED ALL THE VEHICLES AND THEY WERE FOUND TO BE PROPERLY WELDED.

    Campaign 99V339000 on NHTSA.gov

Representative owner complaints: structure

118 reports, newest first. Show all

  1. Structure, Apr 2, 2003

    PROBLEMS WITH PASSENGER SIDE POWER DOOR SINCE VEHICLE PURCHASE. DOOR WILL NOT CLOSE COMPLETELY, BUZZER WILL SOUND. REPEATED ATTEMPTS TO CLOSE DOOR MAY/MAY NOT CORRECT PROBLEM. VEHICLE HAS BEEN TO DEALERSHIP NUMEROUS TIMES (5+) WITH REPLACEMENT OF DOOR CLOSER MOTOR, RE-ALIGNMENT AND ADJUSTMENTS. DOOR NOW NEARING END OF WARRANTY PERIOD AND IS COMPLETELY INOPERATIVE. AMERICAN HONDA CONTACTED. CONSIDER THIS A DESIGN FLAW THAT SHOULD BE COVERED UNDER EXTENDED WARRANTY BY MFR. *NLM

  2. Structure, Mar 25, 2003

    THE SLIDING DOORS BECAME STUCK. *JB

  3. Structure, Jan 29, 2003

    WHILE DRIVING THE VEHICLE THE DRIVER SIDE SLIDING DOOR WOULD OPEN. THE DOOR DOES NOT LATCH. DEALER HAS BEEN NOTIFIED. PH

  4. Structure, Latches/locks/linkages, Jan 28, 2003

    AUTOMATIC SLIDING DOOR ON DRIVER'S SIDE DOES NOT OPEN AT ALL WHEN HANDLE IS USED. MUST OPEN FROM INSIDE OR VIA REMOTE. DOORS MAKE BUZZING SOUND INTERMITTENTLY ADVISING THAT DOORS ARE AJAR EVEN WHEN CLOSED CONTACT PADS HAVE BEEN REPLACED, YET PROBLEM CONTINUES. SOMETIMES DOOR WILL NOT CLOSE FULLY. IT CLOSES, ATTEMPTS TO LATCH AND THEN RE-OPENS PARTIALLY. OTHER SLIDING DOOR HAS SIMILAR ISSUES TO A LESSER EXTENT. LOTS OF OTHER DIVERSE ISSUES.

  5. Structure, Jan 6, 2003

    WE OWN THE LX MODEL WITH THE MANUAL SLIDING DOORS. THE REAR PASSENGER DOOR SEALS HAVE BEEN REPLACED AT LEAST 4 TIMES ON BOTH REAR SLIDING DOORS. THEY STICK MOST OF THE TIME TO THE POINT WE HAVE BROKEN THE DOOR HANDLES OFF WHILE ATTEMPTING TO OPEN THE DOORS. THIS IS A HUGE SAFETY ISSUE. THE DEALER HAS BEEN VERY WILLING TO REPLACE SEALS ON THE DOORS AT NO CHARGE, BUT WE ARE CONCERNED THAT IF THERE WERE A NEED TO GET OUR CHILDREN OUT OF THE CAR IN A HURRY, THAT THE DOORS MIGHT NOT OPERATE AT ALL. THERE ARE TIMES I HAVE NOT BEEN ABLE TO OPEN THE DOORS AT ALL. THIS IS A FRUSTRATING PROBLEM - AS WELL AS A SAFETY ISSUE. I DON'T EVEN WANT TO FATHOM WHAT IT IS GOING TO COST ME TO HAVE THESE SEALS REPLACED AFTER THE WARRANTY IS UP. YET ONCE THE SEALS FAIL, THE DOORS DO NOT OPEN. WEB SITES LIKE EDMUNDS.COM HAVE SIGNIFICANT NUMBERS OF ANECDOTAL REPORTS OF ODYSSEY OWNERS WITH CONTINUING PROBLEMS WITH THESE DOORS. SOMEONE COULD EASILY BE TRAPPED IN ONE OF THESE CARS AFTER AN ACCIDENT. PLEASE INVESTIGATE THIS PROBLEM AND ENCOURAGE HONDA TO FIND A PERMANENT SOLUTION TO THIS ISSUE. *PH **DIMSII IVOQ ENTRY POSTED AFTER 12/12/02 CUT OVER TO ARTEMIS**770820

  6. Structure, Oct 25, 2002

    REAR PASSENGERS DOORS WILL FREQUENTLY NOT OPEN, EXPOSING CONSUMER'S THREE CHILDREN AND OTHER REAR SEAT PASSENGERS TO DANGER NOT BEING ABLE TO ENTER OR EXIT VAN, IF NECESSARY. *JG. *AK

  7. Structure, Oct 22, 2002

    THE CONSUMER STATES THAT THE AUTOMATIC SLIDING DOORS HAD FAILED TO SHUT COMPLETELY WHICH CAUSED A BUZZER TO CONTINUOUSLY GO OFF AND THE CABIN LIGHTS TO STAY ON. (WHEN THE INCIDENT OCCURED, THE CONSUMER WAS UNABLE TO SEE AS SHE DROVE DOWN A DIRT ROAD, AND ALMOST DROVE INTO A DTICH) THE CONSUMER HAD GOTTEN THE ENTIRE MECHANISM REPLACED UNDER WARRANTY BUT IS SCARED THAT WHEN THE WARRANTY RUNS OUT, THE OTHER DOOR WILL FAIL AS WELL, AND FEELS THAT HONDA SHOULD ISSUE A RECALL. *SCC

  8. Structure, Sep 27, 2002

    CONSUMER STATES THAT THE MANUAL SLIDING DOOR WOULD INTERMITTENTLY NOT OPEN. VEHICLE BEEN TO THE DEALER ON SIX OCCASION AND THE PROBLEM IS STILL OCCURRING. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION. *MR

  9. Structure, Sep 5, 2002

    WHILE TRAVELING, THE HIGHWAY AND WITHOUT WARNING, THE DRIVER AND PASSENGER DOORS WILL COME OPEN INTERMITTENLEY. THE DEALERSHIP IS AWARE OF THE PROBLEM.*JB

  10. Structure, Aug 29, 2002

    AFTER IT RAINS OR THERE HAS BEEN HUMID WEATHER DOORS WILL NOT OPEN. TOOK VEHICLE TO DEALER, AND THEY REPLACED DOORS. BUT, OUTSIDE HANDLE PROBLEM IS STILL OCCURRING. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK

  11. Structure, Aug 23, 2002

    PASSENGER SIDE SLIDER PERIODICALLY STICKS, SOMETIMES DIFFICULT TO OPEN, SOMETIMES IMPOSSIBLE. WORSE IN COLD WEATHER. SOMETIMES WILL UN-LATCH PARTIALLY, CAUSING DOOR AJAR LIGHT TO COME ON. DEALER HAS FIXED THIS PROBLEM SEVERAL TIMES BY LUBRICATING THE SEALS, GIVING A TEMPORARY FIX. IN FREEZING WEATHER NEITHER SLIDER WILL OPEN. AT ONE POINT BOTH DOORS DEVELOPED DENTS FROM THE INSIDE OUT, THAT THE DEALER REPAIRED AS A WARRENTY SERVICE. NOW SERVICE DEPARTMENT HAS TOLD ME THAT LUBRICATING THE SEALS WILL HAVE TO BE A REGULAR SERVICE, WHICH I FIND UNACCEPTABLE AS THIS IS A SAFETY ISSUE FOR PASSENGERS RIDING IN THE CAR WHO COULD BE TRAPPED INSIDE. WE ALSO HAD A PROBLEM WITH THE POWER DOOR LOCKS THAT THE DEALER FIXED UNDER WARRANTY. (CAR IS LX MODEL, MANUAL SLIDING DOORS)

  12. Structure, Aug 8, 2002

    THERE WAS A CREAKING NOISE COMING FROM THE PASSENGER LEFT SIDE SLIDING DOOR WHEN A TURN WAS MADE, THE SLIDING DOOR FAILED ON 2 OCCASIONS, WHICH CAUSED THE PASSENGERS TO HAVE TO ENTER THROUGH THE DRIVER LEFT SIDE SLIDING DOOR. *AK *JB

  13. Structure, May 30, 2002

    PASSENGER SIDE REAR POWER SLIDING DOOR WILL NOT CLOSE ALL THE WAY. DOOR SLIDES FULLY SHUT, BUT THEN REVERSES ABOUT 1/2INCH AND IS VISIBLY NOT LATCHED/CLOSED. ALSO AT TIMES WHEN DOOR DOES VISUALLY CLOSE ALL THE WAY, WHILE DRIVING THE AUDIBLE WARNING NOISE FOR AN OPEN DOOR COMES ON BUT THE DASHBOARD INDICATOR DOES NOT SHOW WHICH DOOR. DEPRESS THE 'CLOSE' BUTTON ON THE RIGHT SIDE POWER DOOR WILL SILENCE THE ALARM WHILE DRIVING, YET THE PROBLEM RECURS....IT'S TOUGH TO DRIVE WITH THAT [XXX] NOISE BLARING AND YOU ALSO WONDER IF THE DOOR IS REALLY SHUT AND SAFELY LOCKED? I'M TAKING THE VEHICLE TO THE DEALER ON 5/30/02, BUT BASED ON THE COMPLAINTS SHOWN ON NHTSA WEBSITE FOR SIMILAR PROBLEMS, I AM UNCERTAIN WHETHER IT IS EVEN POSSIBLE TO SATISFACTORILY AND COMPLETELY FIX IN ONE VISIT. I'M 12 MILES FROM PASSING THE WARRANTY PERIOD ON THE VEHICLE...CALLED THE DEALER WHEN I WAS 450 MILES AWAY BUT COULDN'T GET APPT. UNTIL 6 DAYS LATER...I CANNOT PARK THE VEHICLE JUST TO MAKE SURE I DON'T GO OVER 36,000 MILES.... I'M ALSO WONDERING IF THEY DO FIX, WILL FUTURE FIXES IF SAME OCCURS OR IF NOT FIXED SATISFACTORILY WILL BE COVERED AS THE PROBLEM HAS STARTED WHILE UNDER WARRANTY. THE DEALER I AM GOING TO, HINSHAWS HONDA HAS BEEN IN MY EXPERIENCE IN THE PAST GIVEN 100% TO ALL REPAIRS, AND I'M LOOKING FORWARD TO GETTING THE SAME HONEST AND SATISFACTORY SERVICE ON THIS PROBLEM AS I'VE HAD IN THE PAST. (OR I'LL BE EMAILING THE NHTSA AGAIN) I AM DOING THIS, TO ADD MY PROBLEM SO IF A RECALL IS WARRANTED, MY PROBLEM CAN BE COUNTED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

  14. Structure, May 20, 2002

    THE CONSUMER STATED THAT THE TRUNK HANDLE CABLE FELL OFF. *YH

  15. Structure, Apr 7, 2002

    LEFT SIDE SLIDING DOOR KEEPS STICKING CLOSED WILL NOT OPEN UNTIL CAR IS REPEATEDLY TURNED OFF AND ON. THIS HAS HAPPENED REPEATEDLY SINCE THE VAN WAS NEW! SEEMS TO BE ELECTRICAL RATHER THAN "DOOR SEAL STICKING" AS HONDA CLAIMS. EACH TIME THEY JUST GREASE THE DOOR SEAL. NOW THE LEFT OUTSIDE HANDLE HAS BROKEN WHEN TRYING TO OPEN DOOR. AND NOW THE RIGHT SIDE SLIDING DOOR IS STARTING TO STICK ALSO. HAVE COMPLAINED ABOUT THIS EVERY TIME WE TAKE IT IN FOR SERVICE/REPAIR. HONDA JUST SHRUGS IT OFF AND SAYS THEY WILL FIX THE BROKEN HANDLES FREE WHILE ITS UNDER WARRANTY. THE DEALSHIP HAS NEVER ONCE LET ON TO ME THEY ARE HAVING PROBLEMS WITH OTHER VANS UNTIL I SAID I FOUND OUT FROM THE NHTSA WEBSITE. DOES MY FAMILY HAVE TO BE TRAPPED IN THE VEHICLE AND DIE BEFORE HONDA DOES SOMETHING ABOUT THIS?

  16. Structure, Apr 4, 2002

    THIS IS THE SECOND REPORT I HAVE FILED ON THIS PROBLEM. THE FIRST WAS 2 WEEKS AGO. EVERYTIME I GET INJURED, I AM REMINDED! THIS MORNING WHILE BACKING OUT OF MY DRIVE AT LESS THAN 5 MILES AN HOUR, THE CONVERTIBLE ROOF STRUCTURE, IMPACTED MY LEFT TEMPLE. I STILL HAVE A HEADACHE. THE SUPPORTING FRAME OF HTE CONVERTIBLE TOP IS ABOUT TWO INCHES AWAY FROM LEFT TEMPLE. ANY PASSENGER TALLER THAN 5'11" HAS THE SAME PROBLEM ON THE OPPOSITE SIDE. A SIMPLE SOLUTION WOULD BE TO INSTALL SEATS THAT SEAT PASSENGER AND DRIVER LOWER IN THE CAR. EITHER BY LOWERING THE SEAT RAILS OR A DIFFERENT SEAT WOULD WORK. I HAVE TOLD MY WIFE IF I SUFFER A HEAD INJURY IN THIS CAR, THAT SHE HAS GROUNDS TO FILE A LAWSUIT. I WOULD MUCH RATHER NOT BE THE CAUSE! I HAVE BEEN UNABLE TO FIND MY PREVIOUS COMPLAINT WHEN I SEARCHED YOUR DATABASE. I HAVE REPORTEDC THIS PROBLEM TO HONDA AND WAS TOLD THAT THEY WON'T FIX IT. I AM NOW RESEARCHING OTHER AVENUES TO GET THIS PROBLEM RESOLVED. PLEASE HELP, MY NEXT STEP WILL BE TO COMPLAIN TO MY FEDERAL REPRESENTATIVES.*AK

  17. Structure, Mar 13, 2002

    SLIDING DOOR LOCKS WILL AUTOMATICALLY LOCK AND STAY LOCKED. AT OTHER TIMES DOOR WILL LOCK IN AN OPEN POSITION. CONTACTED DEALER. *AK

  18. Structure, Mar 13, 2002

    DOOR HANDLES ON BOTH SIDES OF VEHICLE ON SLIDING DOORS HAVE BROKEN OFF NUMEROUS AMOUNT OF TIMES. CONTACTED DEALER, AND DEALER REPLACED HANDLES ONLY FOR THEM TO BREAK OFF SOMETIMED LATER.*AK

  19. Structure, Feb 25, 2002

    WHILE CHILD WAS ENTERING VEHICLE THROUGH SLIDING DOOR, IT CLOSED ON CHILD'S HAND AND BROKE FINGER. DEALER CONTACTED. PLEASE ADD VIN. *AK

  20. Structure, Jan 15, 2002

    WE WERE TOLD THE AUTOMATIC DOORS HAVE SENSORS SIMILAR TO THOSE OF GARAGE DOOR OPENERS-THEY DO NOT AND IT TAKES A TREMENDOUS AMOUNT OF ADULT FORCE TO OPEN THE DOOR WHEN IT CLOSES ON A PEROSN OR BODY PART. ACHILD COULD EASILY BE CRUSHED BY THIS MECHANISM.*AK

  21. Structure, Jan 10, 2002

    WHEN DOORS ARE UNLOCKED BY MASTER LOCK, SLIDING DOORS DO NOT OPEN FROM OUTSIDE OF VEHICLE. DEALER AND MANUFACTURER HAVE BEEN NOTIFIED. PLEASE PROVIDE FURTHER INFORMATION. *AK

  22. Structure, Dec 21, 2001

    WHEN POWER DOORS ARE CLOSED USING HANDLE, IF RESISTANCE IS ENCOUNTERED, THE DOOR CLOSES WITH INCREASED FORCE AND DOES NOT SHOP. WHEN A ROLL OF PAPER TOWELS IS PUT INTO THE DOOR, THE DOOR DESTROYED THE PAPER TOWELS.

  23. Structure, Dec 11, 2001

    MIDDLE OF BACK DOOR METAL IS FATIGUE. DOOR METAL IS DENTING. CONTACTED DEALER, AND DEALER STATED CONSUMER WAS PUSHING ON METAL WHEN CLOSING DOOR. *AK

  24. Structure, Dec 2, 2001

    THE REAR SLIDING PASSENGER DOORS STICK AND ARE IMPOSSIBLE TO OPEN WITHOUT A GREAT DEAL OF EFFORT FROM BOTH THE INSIDE AND OUTSIDE OF THE VEHICLE. WE BOUGHT THIS VAN BECAUSE OF IT'S HIGH SAFETY RATING AND IT'S USED TO TRANSPORT OUR SEVEN YEAR OLD DAUGHTER. IN THE EVENT OF AN ACCIDENT, IF IT WAS NECESSARY TO EXIT FROM EITHER OF THE REAR DOORS IT WOULD BE IMPOSSIBLE TO DO SO. I HAVE TALLKED TO SEVERAL OTHER ODYSSEY OWNERS AND THEY ALL SEEM TO HAVE TH SAME COMPLAINT ABOUT THE DOORS. WE HAVE COMPLAINED TO BLUFF CITY HONDA ABOUT THIS PROBLEM AND THEY SEEM TO HAVE MADE AN EFFORT BUT THE PROBLEM PERSISTS. THIS MAY SOUND LIKE A MINOR INCONVENIENCE BUT I BELIEVE IT TO BE A SERIOUS SAFETY CONCERN. TO

  25. Structure, Nov 21, 2001

    SLIDING DOOR ON BOTH DRIVER/S AND PASSENGER'S SIDES IS VERY DANGEROUS. TOOK TO DEALER, AND THEY REPLACED BOTH HANDLES. CURRENTLY, DOOR HAS TO BE LUBED EVERY 3 MONTHS. A FOUR YEAR OLD WAS ABLE TO BREAK HANDLE. CONSUMER FELT THERE WAS DEFECT IN SLIDING DOOR. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK