2009 Honda Odyssey
Problems, recalls and owner-reported issues
Structure is the leading concern among 198 owner complaints filed for this model year. This is the 21st highest complaint count among 26 Odyssey model years with reports.
Of the 2009 reports, 6 involved a crash and 6 involved a fire. 14 people were injured.
What owners report most often
Recalls and investigations
Fuel system, gasoline, delivery, fuel pumpJul 28, 2014
Delphi Automotive Systems, LLC (Delphi) is recalling certain replacement fuel pump modules, part number FG1155-11B1, sold for use in 2005-2010 Honda Odyssey vehicles. The affected fuel pump may send an incorrect fuel reading to the fuel gauge possibly causing the vehicle to run out of fuel. The fuel gauge will always read 3/4 full to full regardless of the actual level.
A vehicle that runs out of fuel and stalls has an increased risk of a crash.
Delphi has begun notifying dealers and distributors, and will replace the fuel pump modules, free of charge. Owners may contact Delphi customer service at 1-877-411-8770. Delphi's number for this recall is GL14-004.
Campaign 14E049000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpMar 14, 2014
American Honda Motor Co., Inc. (Honda) is recalling certain 2005-2010 Honda Odyssey vehicles manufactured June 23, 2004, through September 4, 2010. In the affected vehicles, the fuel pump strainer cover may deteriorate allowing fuel to leak out.
A fuel leak increases the risk of a fire.
Parts to permanently repair the affected vehicles are not currently available. Honda will notify owners with an interim letter during May 2014. A second notice was mailed to owners October 6, 2014 when the remedy became available. Any vehicles that are currently leaking from the fuel pump cover will get a replacement, original cover. All vehicles, including those receiving the interim repair, will get an improved cover when they are available. Owners may contact Honda at 1-800-999-1009. The recall numbers associated with this campaign are JD9 (inspection and/or preliminary part replacement) and JE0 (final parts replacement).
Campaign 14V112000 on NHTSA.gov
Structure, body, hatchback/liftgateFeb 16, 2012
HONDA IS RECALLING CERTAIN MODEL YEAR 2008-2009 ODYSSEY VEHICLES, THE GAS-FILLED STRUTS THAT HELP TO RAISE AND SUPPORT THE LIFTGATE OF VEHICLES EQUIPPED WITH A POWER LIFTGATE SYSTEM MAY BE PRONE TO EARLY LIFE FAILURES DUE TO A MANUFACTURING FLAW. THE FLAW CAN RESULT IN A LEAK OF THE PRESSURIZED GAS, LEADING TO REDUCED STRUT PERFORMANCE.
STRUTS WITH DIMINISHED PERFORMANCE CAN LEAD TO UNEXPECTED CLOSURE, INCREASING THE RISK OF PERSONAL INJURY.
HONDA WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE BOTH POWER LIFTGATE GAS STRUTS FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 12, 2012. OWNERS MAY CONTACT HONDA CUSTOMER SERVICE AT 1-800-999-1009.
Campaign 12V062000 on NHTSA.gov
Parking brake, driveline, hydraulic, hoses, lines/piping, and fittingsFeb 18, 2009
HONDA IS RECALLING 421 MY 2009 ODYSSEY VEHICLES. DURING ASSEMBLY, INCORRECT FRONT BRAKE HOSES WERE INSTALLED. THE BRAKE HOSE CAN CONTACT THE CALIPER BOLT AND OVER TIME A HOLE MAY DEVELOP WHICH WILL ALLOW BRAKE FLUID TO LEAK. THIS WOULD EVENTUALLY RESULT IN REDUCED BRAKE SYSTEM PERFORMANCE.
DRIVERS WOULD NOT BE AWARE OF BRAKE SYSTEM FAILURE AND BRAKING CAPABILITY WOULD NOT BE POSSIBLE, INCREASING THE RISK OF A CRASH.
DEALERS WILL INSPECT BOTH FRONT BRAKE HOSES AND REPLACE WITH THE CORRECT BRAKE HOSES FREE OF CHARGE. THE RECALL BEGAN ON FEBRUARY 12, 2009. OWNERS MAY CONTACT HONDA AT 1-800-999-1009.
Campaign 09V057000 on NHTSA.gov
Representative owner complaints: structure
63 reports, newest first. Show all
Structure, Nov 15, 2015
PAINT IS RELEASING FROM THE PRIMER ON AND IN FRONT/BACK OF EACK FRONT DOOR. THERE IS NO PEELING ON THE ROOF OR BEHIND EACH REAR TIRE WHERE WE WOULD EXPECT PROBLEMS. HONDA REFUSES TO FIX THE PROBLEM. THIS PROBLEM OCCURRED IN CORPUS CHRISTI, TX AFTER THE LOCAL DEALER PERFORMED MINOR BODY WORK (NEW FRONT BUMPER AND TWO SCRATCHES ON THE REAR PANESL) - BUT THE PEELING IS NOT OCCURRING WHERE THE BODY WORK WAS DONE.
Structure, Apr 26, 2015
POWER LIFT GATE FAILED WHILE TRUNK WAS OPENING; I PRESSED THE TRUNK BUTTON ON THE INSIDE OF THE CAR AND THE LIFT GATE BEGAN TO OPEN AS USUAL. MY 10 YEAR OLD CHILD WAS PUTTING BASEBALL GEAR IN TRUNK AND THE LIFT GATE BEEPED TWICE AS IT WAS TRYING TO FULLY OPEN BUT COULD NOT. IT THEN BEEPED CONTINUOUSLY AS IT LOWERED. MY SON WAS ABLE TO GET OUT OF THE WAY. NOW THE LIFT GATE WILL NOT STAY PROPPED OPEN AND IT IS VERY DIFFICULT TO OPEN MANUALLY. I WILL TAKE VEHICLE TO HONDA DEALER MONDAY BUT IT DOES NOT APPEAR MY VIN IS INCLUDED IN THE RECALL FOR THE STRUTS IN THE POWER LIFT GATE. *TR
Structure, Feb 14, 2015
MY TAILGATE SUPPORT STRUTS FAILED IN 2012. THEY WERE SUBJECT TO A RECALL AND WERE REPLACED. THEY HAVE NOW FAILED AGAIN IN THE SAME MANNER. I HAD TO REPLACE THEM AGAIN 2/12/2015 AT A COST OF $!56.31. JUST AS WHEN THEY WERE RECALLED, THE STRUTS STOPPED SUPPORTING THE WEIGHT OF THE DOOR SO THAT WHEN IT OPENS, IT SUDDENLY COMES DOWN AGAIN. IT HAS HIT ME IN THE HEAD AS I REACHED INTO THE REAR TO GRAB A BAG. EVEN WHEN YOU OPEN IT MANUALLY, THE STRUTS CANNOT HOLD THE DOOR OPEN AND IT SLUMPS DOWN ABOUT HALFWAY OPEN. THIS IS THE EXACT SAME ISSUE THAT CAUSED THE STRUTS TO BE RECALLED IN 2012. THIS IS A DESIGN DEFECT IN THE 2009 HONDA ODYSSEY AND HONDA SHOULD PAY FOR ANY REPAIRS. *TR
Structure, Feb 1, 2015
I THOUGHT THE DRIVER SIDE SLIDING DOOR ON MY 2009 HONDA ODYSSEY WAS CLOSED BUT WHEN DRIVING AT A SPEED OF APPROXIMATELY 30 MPH, THE DOOR FLEW OPEN. I PULLED OVER AND TRIED TO CLOSE THE DOOR BUT IT WOULD NOT CLOSE. AFTER TRYING SEVERAL TIMES, I DECIDED I NEEDED TO HAVE IT LOOKED AT. I REACHED BACK AND HELD THE DOOR CLOSED WITH MY LEFT ARM/HAND AS I DROVE SLOWLY TO THE DEALER. THE DEALER WAS CLOSED BUT A SALESMAN GAVE ME A RENTAL CAR FOR THE NIGHT AND SAID THEY WOULD CALL THE NEXT DAY, WHICH THEY DID. THEY TOLD ME THE LATCH WAS NOT WORKING PROPERLY AND WOULD NEED TO REPLACE IT. WHAT CHOICE DID I HAVE SINCE I COULDN'T DRIVE IT THE WAY IT WAS. SO, I PAID $376.61 TO HAVE IT REPLACED. I THOUGHT THE PROBLEM WAS RESOLVED, BUT THE SAME EXACT THING HAPPENED ON THE SAME DOOR ABOUT 2 MONTHS LATER. AGAIN I REACHED BACK AND HELD THE DOOR CLOSED AS I DROVE IT BACK TO THE DEALER. AS YOU CAN IMAGINE I WAS QUITE UPSET SINCE I HAD SPENT ALL THAT MONEY TO SUPPOSEDLY HAVE THE PROBLEM FIXED. AFTER THE MECHANIC PLAYED AROUND WITH THE LATCHES WITH A SCREW DRIVER AND GREASE HE WAS ABLE TO CLOSE THE DOOR. HE INFORMED ME THAT THE REAR LATCH ON THE DOOR WAS STICKING PREVENTING THE DOOR FROM CLOSING. HE WAS SURPRISED THEY DIDN'T TRY THAT 2 MONTHS PRIOR BEFORE REPLACING THE LATCH. THE SERVICE MANAGER EVEN TOLD ME THEY HAVE NEVER HAD TO REPLACE A LATCH ASSEMBLY IN THESE VANS. SO, I ASKED IF I COULD GET REIMBURSED FOR THE COST OF REPLACING THE LATCH BUT WAS DENIED. THIS IS WHY I AM WRITING HONDA TO SEE IF YOU WILL REIMBURSE ME THE $376.61 I PAID TO HAVE THE LATCH ASSEMBLY REPLACED THAT DIDN'T NEED TO BE. I CAN PROVIDE YOU WITH A COPY OF THE RECEIPT FROM THE DEALER, IF NEEDED. THIS IS THE 2ND ODYSSEY I HAVE OWNED AND HAVE ALWAYS HAD A PROBLEM WITH THE SLIDING DOORS STICKING MAKING IT HARD TO OPEN THEM BUT HAVE NEVER HAD A PROBLEM CLOSING THEM. I HOPE YOU WILL ASSIST ME IN THIS MATTER. *TR
Structure, Dec 19, 2014
ON TWO RECENT OCCASIONS, THE TAILGATE HAS LOWERED ITSELF WITHOUT THE DRIVER PRESSING THE TAILGATE BUTTON ON THE DASHBOARD OR ON THE TAILGATE ITSELF. IT LOWERS WITHOUT GIVING THE NORMAL AUDIBLE SIGNAL. AND IN BOTH CASES, THERE WAS A MINOR INJURY OCCURRING AS A RESULT OF THE PROBLEM. ONCE TO A CHILD, AND THE LATEST TO AN ADULT. IN THE LATEST INCIDENT, THE DRIVERS HEAD (EAR) WAS IMPACTED BY THE DOWNWARD FORCE OF THE TAILGATE, PRESSING THE HEAD AGAINST THE LEFT REAR CORNER OF THE VEHICLE WHILE THE DRIVER WAS LEANING INTO THE REAR COMPARTMENT. VERY PAINFUL TO THE DRIVER'S LEFT EAR, BUT NOT IMMEDIATELY REQUIRING MEDICAL ATTENTION. THE SERVICE DEPARTMENT OF OUR LOCAL HONDA DEALERSHIP - WHERE THE VEHICLE IS NORMALLY MAINTAINED - STATES THIS VIN IS NOT UNDER RECALL FOR FAULTY TAILGATE STRUTS OR RELATED. *TR
Structure, Dec 8, 2014
TL* THE CONTACT OWNS A 2009 HONDA ODYSSEY. THE CONTACT STATED THAT WHILE RETRIEVING HER INFANT FROM THE REAR DRIVER'S SIDE OF THE VEHICLE, THE SLIDING DOOR DETACHED FROM THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE TOP ROLLER OF THE DOOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 112,000.
Structure, Jul 31, 2014
THE MANUAL LIFT GATE (TRUNK) NO LONGER STAYS OPEN. SAME PART FAILURE AS POWER LIFT GATE RECALL (12V062000) BUT NOT COVERED SINCE IT IS A MANUAL LIFT GATE (DUE TO LOWER COMPLAINTS AND INJURIES). *TR
Structure, Jul 25, 2014
TL* THE CONTACT OWNS A 2009 HONDA ODYSSEY. THE CONTACT STATED THAT WHILE OPENING THE POWER LIFT GATE, THE DOOR FAILED TO OPERATE. THE CONTACT MENTIONED THAT THE LIFT GATE WAS NOT ABLE TO REOPEN. THE VEHICLE WAS TAKEN TO A DEALER, WHO STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN: 12V062000 (STRUCTURE).THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Structure, May 26, 2014
WHILE MY WIFE WAS LOADING THE CARGO AREA IN THE REAR OF THE VEHICLE AFTER SHOPPING, THE LIFT GATE DROPPED SUDDENLY. THE SUPPORTS NO LONGER HOLD THE LIFT GATE IN THE OPEN POSITION. FORTUNATELY, SHE WAS NOT STANDING UNDER THE LIFT GATE AT THE TIME. *TR
Fuel system, Gasoline, Electrical system, Structure, May 14, 2014
TL* THE CONTACT OWNS A 2009 HONDA ODYSSEY. THE CONTACT STATED THAT THE PASSENGER'S SIDE AUTOMATIC SLIDING DOOR WOULD LOCK INDEPENDENTLY AND FAIL TO OPEN. THE AUTOMATIC TRUNK ALSO COULD ONLY BE OPENED MANUALLY AND THE FUEL COVER WOULD NOT OPEN WHEN ACTIVATED, FORCING THE CONTACT TO PRY IT OPEN WITH A SHARP OBJECT. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,000 AND THE CURRENT MILEAGE WAS 55,000.
Structure, Dec 18, 2013
THE TAILGATE STRUTS THAT SUPPORT THE TAILGATE (BACK) DOOR OF THE MINIVAN FAILED (COLLAPSED) WHEN THE AUTOMATIC DOOR WAS OPENING. THERE IS A RECALL ON THIS VERY PROBLEM, MAKE, MODEL AND YEAR: HONDA ODYSSEY 2009, HOWEVER, MY VIN WAS NOT INCLUDED IN THE RECALL. HONDA INC CONFIRMS THAT THEY ARE RECEIVING REPORTS LIKE THIS ONE FROM OTHER PEOPLE WHOSE CARS WERE NOT MADE PART OF THE RECALL. *TR
Structure, Nov 13, 2013
THE STRUTS SUPPORTING THE REAR HATCH DOOR ARE NO LONGER SUPPORTING THE DOOR AND IT FELL ON MY HEAD WHEN PUTTING IN MY GOLF CLUBS. I BELIEVE IT IS THE SAME STRUT PROBLEM THEY HAD IN THE RECALL FOR SIMILAR MODELS, OTHER VIN NUMBERS. I TALKED TO MY DEALER AND HONDA CORPORATION BUT IT IS A DIFFERENT VIN AND NOT COVERED BY THE RECALL. I THINK IT IS THE STRUTS ON ALL OF THE 2009 HONDA ODYSSEY'S AND NOT JUST A SELECT FEW AS IN THE RECALL. *TR
Structure, Oct 15, 2013
THE TAILGATE STRUTS THAT SUPPORT THE TAILGATE (BACK) DOOR OF THE MINIVAN FAILED (COLLAPSED) WHEN THE DOOR WAS IN ITS OPEN POSITION. THIS CAUSED THE BACK DOOR TO SLAM SHUT WITH GREAT FORCE. THE STRUTS ARE CYLINDERS FILLED WITH GAS UNDER PRESSURE USED TO POP THE DOOR OPEN AND HOLD IT OPEN. THE DOOR IS VERY HEAVY AND DID NOT FAIL IN A FAILSAFE MANNER (LOCKUP FOR EXAMPLE), INSTEAD THE SYSTEM FAILED TO SUPPORT THE DOOR IN ITS OPEN POSITION. THERE IS A RECALL ON THIS VERY PROBLEM, MAKE, MODEL AND YEAR: HONDA ODYSSEY 2009, HOWEVER, MY VIN WAS NOT INCLUDED IN THE RECALL. HONDA INC CONFIRMS THAT THEY ARE RECEIVING REPORTS LIKE THIS ONE FROM OTHER PEOPLE WHOSE CARS WERE NOT MADE PART OF THE RECALL. *TR
Structure, Aug 4, 2013
MY PASSENGER POWER SLIDE DOOR KEPT OPENING UP WHILE DRIVING AND WOULD LATCH WHEN TURNED OFF WHICH DEADENED THE BATTERY IT WAS FIXED FOR $680.00. NOW THE OTHER SLIDE DOOR IS DOING THE SAME THING. LOOKING ONLINE THERE ARE MANY THAT HAVE HAD THIS HAPPEN TO. WHY HASN'T THERE BEEN A SAFETY RECALL ON THOSE DOORS. MY GRANDKIDS ARE ALWAYS BUCKLED IN, BUT DO YOU KNOW HOW IT FEELS WHEN YOUR TRAVELING AND THE DOORS OPEN WHEN THEY ARE IN THE VAN, AND NOW I'M FACED WITH ANOTHER EXPENSIVE BILL AGAIN. WILL PROBABLY NEVER BUY ANOTHER HONDA AGAIN. *TR
Structure, Feb 20, 2013
TAILGATE (TRUNK'S HATCHBACK) DOOR DOESN'T STAY OPEN AND KEEPS CLOSING BACK. *TR
Structure, Jan 15, 2013
TL* THE CONTACT OWNS A 2009 HONDA ODYSSEY. THE CONTACT WAS DRIVING APPROXIMATELY 65 MPH WHEN THE FRONT PASSENGER'S SIDE DOOR OPENED INDEPENDENTLY. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD AND THE DOOR WAS CLOSED HOWEVER, THE LATCH FAILED TO REMAIN CLOSED IN A SECURE POSITION. THE FAILURE BECAME MORE FREQUENT IN COLDER WEATHER TEMPERATURES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER NUMEROUS TIMES. A LUBRICANT WAS APPLIED TO THE DOOR LATCH HOWEVER, THE FAILURE CONTINUED TO OCCUR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 5,000. THE VIN WAS UNAVAILABLE.
Suspension, Structure, Jan 2, 2013
THE STRUTS FAILED TO HOLD UP THE TAILGATE AND FALL ON MY WIFE HEAD, DURING THE LOADING OF OUR GROCERIES ON OUR RECENT GROCERY'S OUTING. THE TWO GAS-POWERED TAILGATE STRUTS (SUPPORT RODS) THAT RAISE AND HOLD UP THE POWER TAILGATE OF THE HONDA ODYSSEY VAN'S EQUIPPED WITH THEM FAILED TO HOLD UP THE TAILGATE. THEY ARE NOW NO LONGER FUNCTIONAL. *TR
Fuel system, Gasoline, Structure, Dec 2, 2012
WE OWN A 2009 HONDA ODYSSEY THAT RECENTLY EXPERIENCED FAILED GAS STRUTS IN THE HATCH. AS A RESULT, MY WIFE WAS STRUCK IN THE HEAD INJURING HER. HONDA AGREED TO REPAIR EVEN THOUGH IT IS OUT OF THE 36K MILES WARRANTY. THERE IS A RECALL FOR THE 2009 ODYSSEY FOR THE EXACT SAME FAILURE MODE, BUT ONLY FOR THE MOTORIZED HATCH. (OURS IS NOT MOTORIZED). I WOULD LIKE YOU TO LOOK INTO THE POSSIBILITY OF HAVING HONDA INCREASE THE SCOPE OF THE RECALL TO INCLUDE NON-MOTORIZED HATCHES. THE DEALER TOOK POSSESSION OF THE GAS STRUTS FROM THE HATCH AS THEY INDICATED HONDA OF AMERICA DEMANDED THE PARTS FOR THEIR OWN RESEARCH. I WAS NOT ABLE TO HOLD ONTO THEM. BESIDES THE OBVIOUS INJURY MY WIFE INCURRED, MY YOUNG TODDLER TWINS WERE ALSO AT RISK IF THEY HAPPENED TO BE NEAR THE HATCH AND IT COLLAPSED. *TR
Structure, Nov 5, 2012
GAS STRUTS IN REAR HATCH FAILED. HATCH CAME DOWN QUICKLY AND WITHOUT WARNING. INJURY WAS MINOR ABRASION TO INDEX FINGER THAT DID NOT REQUIRE MEDICAL ATTENTION. BELIEVED TO BE RELATED TO HONDA RECALL #S22, NHTSA CAMPAIGN #12V062000. INQUIRED ABOUT RECALL CAMPAIGN TO LOCAL HONDA DEALER. HONDA DEALER RESPONDED THAT THE CAMPAIGN DOES NOT COVER THE MODEL IN QUESTION. CAMPAIGN SHOULD BE EXPANDED. *TR
Structure, Sep 21, 2012
TL* THE CONTACT OWNS A 2009 HONDA ODYSSEY. THE CONTACT STATED THAT THE REAR LIFTGATE WOULD NOT REMAIN IN A SECURED UPWARD POSITION WHENEVER ACCESSING THE TRUNK AREA AND THE LIFT GATE WOULD CLOSE ABRUPTLY. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER 12V062000 (STRUCTURE: BODY: HATCHBACK/LIFTGATE: SUPPORT DEVICE ); HOWEVER THE CONTACT'S VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 21,000.
Structure, Engine, Jul 1, 2012
WHILE OPENING MY TAILGATE ON MY HONDA ODYSSEY VAN YESTERDAY AT AROUND 6:00 P.M. IT FELL DOWN ON MY HEAD. WHAT WOULD CAUSE THAT TO HAPPEN? I DID NOT DO ANYTHING TO TRY AND FIX IT. THE DEALERSHIP WAS CLOSED. *TR
Structure, May 21, 2012
TL* THE CONTACT OWNS A 2009 HONDA ODYSSEY. THE CONTACT STATED THAT THE REAR LIFT GATE FAILED TO REMAIN OPEN BECAUSE THE GAS FILLED STRUTS FAILED. AN AUTHORIZED DEALER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V062000 (STRUCTURE: BODY: HATCHBACK/LIFTGATE: SUPPORT DEVICE). THE MANUFACTURER WAS NOTIFIED AND ALSO STATED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THEY OFFERED NO OTHER ASSISTANCE. THE FAILURE MILEAGE WAS 30,000.
Structure, May 7, 2012
TL* THE CONTACT OWNS A 2009 HONDA ODYSSEY. THE CONTACT STATED THAT THE REAR LIFT GATE WOULD NOT REMAIN OPEN BECAUSE THE GREASE IN THE HINGE WAS LEAKING. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 24,000.
Suspension, Structure, Mar 14, 2012
TL* THE CONTACT OWNS A 2009 HONDA ODYSSEY. WHILE DRIVING 60 MPH, THE CONTACT NOTICED THAT THE FRONT END OF THE VEHICLE BEGAN TO VIBRATE SLIGHTLY. THE VEHICLE WAS THEN TAKEN TO THE DEALER, WHERE THE TWO FRONT TIRES WERE BALANCED, BUT THE FAILURE CONTINUED. IN ADDITION, THE CONTACT STATED THAT MOMENTS AFTER OPENING THE REAR HATCH, HE WAS STRUCK IN THE BACK WHEN THE HATCH FELL DOWNWARD. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE REAR GAS STRUTS WERE REPLACED. THE CURRENT AND FAILURE MILEAGES WERE 38,000.
Structure, Jan 1, 2012
THE REAR POWERED TAILGATE HAS MALFUNCTIONED. THE STRUTS DO NOT HOLD THE DOOR OPEN AND WHEN YOU OPEN THE HATCH WITH THE POWERE BUTTON IT FULLY OPENS THEN JERKS TWO TIMES THEN CLOSES. IF YOU OPEN THE HATCH MANUALLY THE STRUTS DO NOT HOLD THE DOOR AT ALL AND IT SLAMS SHUT. *TR