2014 Honda Odyssey
Problems, recalls and owner-reported issues
Power train is the leading concern among 307 owner complaints filed for this model year. This is the 14th highest complaint count among 26 Odyssey model years with reports.
Of the 2014 reports, 10 involved a crash. 7 people were injured.
What owners report most often
Recalls and investigations
Fuel system, gasoline, delivery, fuel pumpDec 18, 2023
Honda (American Honda Motor Co.) is recalling certain 2013-2023 Honda Accord, Civic Coupe, Civic Sedan, Civic Hatchback, Civic Type R, CR-V, HR-V, Ridgeline, Odyssey, Acura ILX, MDX, MDX Hybrid, RDX, RLX, TLX, 2019-2022 Honda Insight, Passport, 2020 Honda CR-V Hybrid, 2018-2019 Honda Clarity PHEV, Fit, and 2015-2020 Honda Accord Hybrid, Pilot, Acura NSX vehicles. The fuel pump inside the fuel tank may fail.
Fuel pump failure can cause an engine stall while driving, increasing the risk of a crash.
Dealers will replace the fuel pump module, free of charge. Owner letters were mailed September 6, 2024. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are KGC and KGD. This recall is an expansion of NHTSA recall numbers 21V-215 and 20V-314.
Campaign 23V858000 on NHTSA.gov
Seats, mid/rear assemblyMar 13, 2018
Honda (American Honda Motor Co.) is recalling certain 2014-2016 Honda Odyssey vehicles. The second row outboard seats have a lever to fold the seatback and slide the seat forward to access the third row seats. Due to a manufacturing error, if the walk-in release lever is used to fold a fully reclined left outboard seatback forward, the seatback may stay in the unlocked position (free-folding) or unexpectedly unlock without engaging the walk-in or recliner lever.
An unlocked second row left outboard seatback increases the risk of injury to the seat occupant during a crash.
Honda will notify owners, and dealers will confirm proper operation of the second row left outboard seatback, and install a support bracket to the seat recliner. If the seatback cannot lock, dealers will replace the seatback frame assembly. These repairs will be performed free of charge. The recall began May 7, 2018. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is X0R.
Campaign 18V170000 on NHTSA.gov
Seats, mid/rear assemblyNov 17, 2017
Honda (American Honda Motor Co.) is recalling certain 2011-2017 Honda Odyssey vehicles. The second row outboard seats can slide sideways to one of two positions. If a seat is placed between either of the two positions when attaching the seat to the vehicle floor, the seat will not latch properly to the seat striker, allowing the seat to tip forward unexpectedly during braking.
If the seat tips forward during braking, it can increase the risk of injury.
Honda will notify owners, and dealers will install a bracket to the second row outboard floor strikers, free of charge. The recall began April 2, 2018. Owners may contact American Honda Customer Support & Campaign Center at 1-888-234-2138. Honda's number for this recall is S0G.
Campaign 17V725000 on NHTSA.gov
Seats, mid/rear assemblyDec 27, 2016
Honda (American Honda Motor Co.) is recalling certain model year 2011-2016 Odyssey vehicles manufactured August 17, 2010, to October 1, 2015. The affected vehicles have second row outboard seats that have a release lever that allows the seats to move for easier access to the third row of seats. This release lever may remain in the unlocked position allowing the seats to move unexpectedly.
An unlocked second row outboard seat increases the risk of injury to the seat occupant during a crash.
Honda will notify owners, and dealers will install an additional bracket and spring to both second row outboard seats, free of charge. Interim letter has been mailed, and a second notification will be sent . Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is KD5.
Campaign 16V933000 on NHTSA.gov
Air bags, side/windowApr 7, 2014
Honda is recalling certain model year 2014 Odyssey vehicles manufactured October 2, 2013, through December 16, 2013. The shorting terminal, an electrical connector used to prevent air bag deployment before being installed into a vehicle, may have been damaged during assembly of the passenger-side side curtain air bag.
If the shorting terminal is damaged, the passenger-side side curtain air bag may fail to deploy thereby increasing the risk of occupant injury in a crash.
Honda will notify owners, and dealers will replace the damaged shorting pin with a new shorting coupler, free of charge. The recall began on May 16, 2014. Owners may contact Honda at 1-800-999-1009. Honda's number for this recall is JE2.
Campaign 14V175000 on NHTSA.gov
Representative owner complaints: service brakes
59 reports, newest first. Show all
Service brakes, May 2, 2017
WHILE TRAVELING HOME FROM A FAMILY TRIP TO OUR LOCAL MOUNTAINS, THE STEERING WHEEL BEGAN TO VIOLENTLY SHUTTER WHILE APPLYING THE BRAKES. THE ELEVATION CHANGE FROM BIG BEAR, CALIFORNIA TO THE BOTTOM OF THE HILL IN HIGHLAND, CALIFORNIA IS APPROXIMATELY 5400 FEET. I WAS NOT "RIDING" THE BRAKES NOR WAS I SPEEDING. I ONLY APPLIED THEM TO APPROPRIATELY SLOW THE VEHICLE IN CURVES. I WAS CONCERNED ENOUGH THAT I WAS NOT GOING TO BE ABLE TO AFFECTIVELY SLOW THE VEHICLE, OR CONTROL THE VEHICLE, THAT I PULLED OVER AND INSPECTED ALL FOUR BRAKE ROTORS AND SAW NOTHING VISUALLY. WHEN RESUMING DOWN THE HILL, THE SHUTTERING WAS MUCH BETTER FOR A COUPLE OF CURVES AND THEN CONTINUED AGAIN. I WAS ABLE TO NURSE THE VEHICLE DOWN THE HILL, UNTIL THEY WERE MORE STRAIGHTAWAYS AND I NEEDED THE BRAKES LESS. THE SHUTTERING DIMINISHED UPON LESS USE/COOLING. UPON RESEARCHING THIS ISSUE WITH MY VEHICLE, I FOUND THAT OVERHEATING OF THE BRAKE ROTORS IS EXTREMELY COMMON ON MY HONDA VEHICLE. I ALSO LEARNED THAT HONDA IS AWARE OF THE ISSUE, SO MUCH SO THAT THEY HAVE REDESIGNED THE REPLACEMENT ROTORS FOR MY VEHICLE. THE REDESIGN INCLUDES ROTOR VENTS TO HELP KEEP THE ROTORS COOL. I FEEL THE DESIGN FLAW OF THE ORIGINAL EQUIPMENT ROTORS IS A SIGNIFICANT SAFETY ISSUE THAT SHOULD BE ADDRESSED BY HONDA THROUGH A RECALL.
Service brakes, Apr 26, 2017
LIKE SO MANY OTHER ODYSSEYS, THE BRAKES VIBRATE AND SHAKE THE STEERING WHEEL UNDER HEAVY BRAKING SUCH AS STOPPING AT THE BOTTOM OF A HILL. HONDA HAS COME UP WITH NEW PART #, BUT THEY SAY NOT COVERED ON OUR VEHICLE. SHOULD NOT HAVE TO REPLACE ROTORS & PADS AT 22000 MILES.
Service brakes, Apr 26, 2017
CAR HAS 53,000 MILES ON AND WHILE DRIVING IN SPEEDS ABOVE 30 MPH THE STEERING WHEEL VIOLENTLY SHAKES AND IS WORSENS WITH INCREASED SPEEDS. THIS SHAKES MY ENTIRE BODY, STEERING COLUMN AND MAKES IT DIFFICULT TO CONTROL THE WHEEL. I HAD ALREADY REPLACED BOTH FRONT AND BACK PADS AND HAD ROTORS TURNED AROUND 23K. ALL WORK DONE AT HONDA DEALERSHIP
Service brakes, Mar 16, 2017
HONDA ODYSSEY 2014 AT LESS THEN 20,000 MILES I GOT GOT A VIOLENT SHAKE WHEN BREAKING TOOK IT TO THE DEALER AND ALL THEY DID WAS RESURFACE THE ROTORS. NOW AT 33,000 THEY ARE DOING THE SAME THING. CALLED HONDA AND THEY SAID THAT IS NORMAL BRAKE WEAR. AFTER DRIVING FOR 40 YRS HOW OR WHAT TYPE OF MATERIAL IS HONDA USING FOR THEIR ROTORS NEVER HAPPENED ON ANY PAST CAR WITH SUCH LOW MILEAGE. THIS IS A MAJOR ACCIDENT GOING TO HAPPEN. COMING DOWN A MOUNTAIN ROAD IS DANGEROUS LOOK INTO THIS.
Steering, Service brakes, Dec 19, 2016
THE STEERING WHEEL SHAKES WHEN BRAKING AT HIGHWAY SPEEDS. THIS STARTED AT ABOUT 30,000 MILES. I TOOK THE CAR TO THE DEALER, AND THEY IMMEDIATELY SAID I NEEDED THE BRAKES RESURFACED BEFORE THEY EVEN DROVE THE CAR. THIS TELLS ME THEY ARE AWARE OF A RECURRING ISSUE. AT THIS POINT IT WAS OUT OF WARRANTY AT 38,000 MILES BECAUSE I HAD ALREADY PURCHASED BRAND NEW TIRES THINKING THAT WAS THE PROBLEM. I HAD THEM ALIGN THE TIRES THAT DAY, AND THE SHAKING DID NOT GO AWAY. HONDA NEEDS TO TAKE RESPONSIBILITY AND RECALL FAULTY BRAKES. THEY SHOULD NOT NEED COSTLY REPAIRS AT THIS LOW MILEAGE.
Service brakes, Nov 21, 2016
FRONT ROTORS WARPED AFTER 12000 MILES. COMPLAINTS TO HONDA DEALER. TOLD THIS IS NORMAL. NO REPLACEMENT OFFERED. THIS IS A SAFETY ISSUE AND A RECALL SHOULD BE INITIATED.
Service brakes, Aug 27, 2016
AT 20,000 MILES, BRAKING FROM FREEWAY SPEEDS STARTED TO CAUSE SHUDDERING AND JERKING OF THE STEERING WHEEL. WE WERE ABLE TO LIVE WITH IT FOR A LITTLE WHILE, BUT FINALLY TOOK IT TO THE DEALERSHIP AT 27,960 MILES, AND WERE TOLD THE BRAKE ROTORS WERE WARPED. THE DEALER RESURFACED THE ROTORS WITHOUT OUR AUTHORIZATION AND SAID THEY WILL NOT REPLACE THEM, EVEN THOUGH THEY ARE CLEARLY DEFECTIVE (THEY SHOW CLEAR SIGNS OF HEAT DAMAGE). THIS IS A COMMON PROBLEM WITH THIS VEHICLE, AND HONDA HAS ALREADY DISCONTINUED THE OLD ROTOR, AND A NEW ROTOR IS AVAILABLE, PART # 45251-TK8-A02. YET, HONDA REFUSES TO REPLACE OUR DEFECTIVE ROTORS, MAKING OUR VEHICLE DANGEROUS AND UNSAFE TO DRIVE. REFINISHING THE ROTORS WILL ONLY TEMPORARILY FIX THE PROBLEM, BUT THEY WILL QUICKLY OVERHEAT AGAIN, AND HONDA OBVIOUSLY JUST HOPES THIS HAPPENS AFTER OUR WARRANTY EXPIRES. THIS IS A RELATIVELY NEW VEHICLE (2 YEARS), AND STILL UNDER WARRANTY. WE SHOULD NOT HAVE TO WORRY ABOUT THE MANUFACTURER REFUSING TO HONOR THEIR WARRANTY, AND THE SAFETY OF OUR BRAKING SYSTEM DUE TO DEFECTIVE PARTS.
Service brakes, Jul 21, 2016
BRAKE ROTORS WARPED WITH VERY FEW (20K OR LESS) MILES. DEALER STATED IT WAS NOT COVERED UNDER WARRANTY. EVERY REPORT I FOUND ONLINE STATED THAT RESURFACED ROTORS ENDED UP WARPING AGAIN IN A SHORT AMOUNT OF TIME. I HAVE FOUND THAT HONDA HAS RECENTLY CHANGED OUT THE ROTORS THEY USE TO TRY AND COMBAT THIS PROBLEM, THOUGH, NEVER FORMALLY ISSUING A RECALL OR NOTICE TO EVERYONE THAT HAS BEEN HIT BY THIS ISSUE.
Service brakes, Jul 19, 2016
THE BRAKES ON OUR 2014 ODYSSEY STARTED VIBRATING SLIGHTLY WHEN APPLIED AT 20,000 MILES. SLOWLY THE VIBRATION HAS INCREASED WITH TIME AND IS NOW VERY APPARENT AT 28K. OUR DEALER CLAIMS THAT THERE IS NO SERVICE BULLETEN ON THE ISSUE AND IT APPEARS THA THE BRAKE ROTORS ARE WARPED AND NEED TO BE RESURFACED. HOWEVER, WE ARE VERY CAUTIOUS DRIVERS AND HVE NEVER ENCOUNTERED THIS PROBLEM WITH ANY OF OUR NUMEROUS OTHER VEHICLES. ALSO, WHEN LOOKING FOR INFORMATION ON THE PROBLEM ON THE WEB, IT APPEARS THAT THIS HAS BEEN A LONGSTANDING ISSUE THAT HONDA APPEARS TO BE AVOIDING. AND SIMPLY PUT, TRUEING THE ROTORS WILL ONLY TEMPORARLY CORRECT THE PROBLEM AND HASTEN A REACURRANCE! TO SAY THE LEAST, THIS HAS BEEN A VERY DISAPPOINTING EXPERIENCE WITH OUR FIRST ODYSSEY!
Service brakes, May 27, 2016
BRAKES STARTED VIBRATING FAIRLY VIOLENTLY WHEN DESCENDING HILLS AT 10,000 MILES. INFORMED THAT THE BRAKE ROTORS WERE WARPED AND NEEDED TO BE RESURFACED. THIS IS THE 3RD HONDA VEHICLE THAT WE HAVE HAD AND HAVE GOTTEN OVER 100,000 MILES ON PILOT AND CRV WITHOUT THIS HAPPENING. THEREFORE IT IS NOT DUE TO DRIVING HABITS.
Service brakes, May 10, 2016
24,000 MILES ON OUR CAR AND IT IS ONLY 2 YEARS OLD AND WE WERE TOLD OUR FRONT ROTORS WERE WARPED AND NEEDED TO BE MACHINED. I HAD CALL THE SERVICE DEPT. WHEN WE WERE UNDER 20,000MILES AND WAS TOLD THE SQEAKY NOISE WAS FROM THE RAIN AND THE WATER GETTING ONTO THE BRAKE PADS... YA OK. $120 + LABOR + TAXES LATER AND I WAS TOLD IT WAS DUE TO MY DRIVING STYLE.. WHICH I DO NOT "RIDE THE BRAKES" NOR DO I "BREAK HARD" . WE HAVE NEVER HAD AN ISSUE LIKE THIS WITH ANY OTHER CAR. MY HUSBANDS CHEVY MALIBU HAS OVER 100,000 MILES ON IT AND THIS IS THE SECOND TIME WE HAVE HAD TO HAVE HIS BRAKES DONE. I AM VERY FRUSTRATED WITH THIS AND I THINK IT SHOULD BE UNDER WARRANTY OR SOME SORT OF RECALL ON THE ROTORS.
Power train, Service brakes, May 9, 2016
OUR 2014 HONDA ODYSSEY HAS 41,000 MILES ON IT AND WE HAVE HAD TO HAVE NEW BRAKES THREE TIMES AND ROTORS RESURFACED TWICE. WE JUST HAD TO HAVE A BENT AXLE REPLACED. THE NEW AXLE WAS ALSO BENT SO A THIRD ONE HAD TO BE INSTALLED.
Service brakes, May 8, 2016
CAR VIBRATES AND SHAKES ON APPLICATION OF BRAKES. HAVE HAD TO HAVE BRAKE ROTORS REPAIRED OR REPLACED ON THREE DIFFERENT OCCASIONS STARTED AT 10,000 MILES. IT IS NOT COVERED UNDER WARRANTY
Service brakes, Apr 6, 2016
30K MILES HAD TO HAVE MY ROTORS RESURFACED DUE TO WARPING. THIS IS MY WIFE'S CAR AND SHE DRIVES IT LIKE AN OLD LADY SO I KNOW IT'S NOT HER DRIVING STYLE. SEEMS LIKE THIS IS A COMMON COMPLAINT FOR THIS VEHICLE.
Service brakes, Engine, Feb 14, 2016, crash
I WAS SLOWING DOWN TO PERFORM THREE-POINT TURN TO PARK IN GARAGE. SLOWLY (<5MPH) APPROACHING END OF FIRST ARC, I PRESSED THE BRAKES TO STOP. IT WAS SNOWING AND SLIPPERY, AND THERE WAS A SLIGHT SKID OF VEHICLE. I PRESSED HARDER ON BRAKES TO STOP, WHICH RESULTED IN REVVING OF THE ENGINE AND CRASH OF VEHICLE INTO WALL/GARAGE SUPPORT. I LOOKED DOWN TO CONFIRM MY FOOT WAS ONLY CONTACTING THE BRAKE PEDAL. I PLACED THE VEHICLE IN PARK TO COMPREHEND WHAT HAD JUST OCCURRED. I PLACED THE VEHICLE IN REVERSE TO COMPLETE 2ND ARC OF THREE-POINT TURN, AND COMPLETED PARKING IN THE GARAGE.
Service brakes, Nov 4, 2015
AT 29,000 MILES, MARCH OF 2015, ROTORS HAD TO BE RE-SURFACED. AT THAT TIME MECHANIC STATED THEY WHERE HAVING A LOT OF PROBLEMS WITH ODYSSEY ROTORS AS THE ROTOR WAS TOO SMALL FOR THE WEIGHT OF THE ODYSSEY. MECHANIC AND SERIVE WRITER STATED THAT ALL IT TOOK TO WRAPP ROTORS WAS ONE SEMI-HARD STOP. DEALER RE-SURFACE ROTOR UNDER WARRANTY, BUT WOULD NOT REPLACE BRAKE PADS THAT HAD A GROOVE IN THEM FROM WRAPPED ROTOR. NOW AT 44,000 MILES, NOV.3, 2015, ROTORS ARE WRAPPED AGAIN AND NEED TO BE REPLACED. DEALER REFUSES TO DO ANYTHING ABOUT THIS PROBLEM. I BELIEVE THIS IS A SAFETY PROBLEM HONDA SHOULD TAKE CARE OF BY REPLACING ROTORS WITH A HEAVY DUTY ROTOR AND NEW BRAKE PADS.
Service brakes, Oct 27, 2015
AT ROUGHLY 35,000, I WAS TOLD THAT THE ROTORS WERE WARPED AND NEEDED RESURFACING. I'VE OWNED MULTIPLE CARS AND NEVER HAD A BRAKE ISSUE WITH SUCH LOW MILEAGE. CAR SHAKES EXCESSIVELY UPON BREAKING AND COULD CAUSE ACCIDENT - IT IS WORSE AT HIGHER SPEEDS. THIS SEEMS TO BE AN ISSUE IN MANY HONDAS AND WHICH COULD BE RESPONSIBLE FOR ACCIDENTS.
Vehicle speed control, Service brakes, Sep 3, 2015
TL* THE CONTACT OWNS A 2014 HONDA ODYSSEY. WHILE DRIVING 30 MPH CHANGING FROM A PAVED TO AN UNPAVED LANE, THE BRAKE PEDAL SANK TO THE FLOOR AND THE VEHICLE SUDDENLY ACCELERATED. THE VEHICLE WAS SHIFTED INTO PARK AND TURNED OFF. AFTER RESTARTING THE ENGINE, THE VEHICLE RESUMED NORMAL OPERATION. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 38,000.
Service brakes, Sep 1, 2015
EXPERIENCED EXTREME SHAKING WHILE BRAKING AT HIGH SPEEDS. BROUGHT THE CAR INTO THE DEALERSHIP AND THEY SAID MY ROTORS ARE WARPED. I ASKED THEM WHY MY ROTORS WERE WARPED AT 6K MILES AND THEY DIDN'T REALLY SAY ANYTHING. THE PROBLEM CAME BACK ANOTHER TIME SIX MONTHS LATER AND AGAIN THEY TURNED THE ROTORS. IT JUST HAPPENED AGAIN AND THEY SAID MY ROTORS ARE TOO THIN TO TURN AND THEY NEED TO BE REPLACED AT 20K MILES. I COMPLAINED TO THE SERVICE MANAGER AND HE SAID THEY HAVE SEEN THREE OTHER CARS ALREADY OF THIS YEAR/MAKE WITH ROTOR NEEDING TO BE REPLACED AT LOW MILEAGE. THEY SAID THIS IS MORE NORMAL FOR A 60K MILE PLUS TYPE MAINTENANCE. HONDA HAS AGREED TO REPLACE THE ROTORS AND PADS FOR THE COST OF THE PARTS (FREE LABOR). HOWEVER I THOUGHT I SHOULD REPORT IT AS IT SEEMS TO BE A DEFECT AFFECTING MORE THAN JUST MY CAR.
Service brakes, Aug 24, 2015
WHEN DRIVING AT SPEEDS OVER 50 MILES AN HOUR AND BREAKING THE CAR SHUTTERES. THE PROBLEM CONTINUED TO GET WORSE AND THE CAR WOULD FEEL OUT OF CONTROL WHEN BRAKING AT OVER 50 MILES AN HOUR. THE FIRST FEW TIMES IT HAPPENED WAS IN WET WEATHER AND I ATTRIBUTED IT TO THAT. BUT THE PROBLEM CONTINUED AND THE FIRST ROTORS WERE REPLACED AT ABOUT 3000 MILES. SUBSEQUENTLY THE ROTORS WERE CHANGED 2 MORE TIMES AFTER THAT. THE FOURTH TIME WE REPORTED IT TO HONDA NATIONAL. WE WERE TOLD THAT THEY NEVER HEARD OF SUCH A PROBLEM AND THAT IT WAS BECAUSE IT WAS TOO HOT IN FLORIDA AND I BREAK TOO HARD DESPITE THE FACT THAT I'VE BEEN DRIVING FOR OVER 30 YEARS AND NEVER CAME ACROSS THIS PROBLEM. THEY ALSO TOLD US THAT THEY COULD NOT REPLACE THE VEHICLE BECAUSE THEY COULD NOT SELL OUR CURRENT VEHICLE BECAUSE IT WASN'T SAFE. SO BECAUSE OF CIRCUMSTANCES WE HAD TO PAY FEES LARGE FEES FOR ANOTHER CAR. HONDA REFUSES TO ADMIT THIS IS A PROBLEM . IF YOU RESEARCH ON THE WEB THERE WERE HUNDREDS EVEN THOUSANDS OF COMPLAINTS WITH PEOPLE GIVEN THE SAME ANSWER BY HONDA. I THINK THIS IS A REAL PROBLEM AND THE SHUTTERING GETS WORSE VERY QUICKLY AND CAN BE VERY DANGEROUS ON THE HIGHWAY AND SOMEBODY NEEDS TO LOOK INTO THIS PROBLEM.
Service brakes, Aug 19, 2015
THE STEERING WHEEL WAS SHAKING WHEN BRAKING. THE FRONT DISKS ARE WARPED. DEALER COVERED THE REPAIRS UNDER WARRANTY (TURNED THE ROTORS). THIS IS NOT ACCEPTABLE HONDA.
Service brakes, Hydraulic, Jul 27, 2015
THE STEERING WHEEL WAS SHAKING AT HIGHER SPEEDS WHEN BRAKING. DEALER SAID THAT THE FRONT DISKS ARE WARPED. DEALER COVERED THE REPAIRS UNDER WARRANTY (THEY TURNED THE ROTORS). ...UPDATED 11/02/15 *BF UPDATED 1/8/16 *JS THE CONSUMER STATED THE DEALER TURNED THE ROTORS. ALSO, THE DISCS WERE WARPED. THE CONSUMER BELIEVED THE CALIPERS WERE NOT LARGE ENOUGH TO SUPPORT THE VEHICLE, WHICH IN TURN CAUSED THE BRAKES TO HEAT UP DURING BRAKING AND WARP OVERTIME. UPDATED 04/07/16. *JB
Service brakes, Jul 15, 2015
AT 10K MILES, WE HAD VIBRATION AND SPORADIC HUMMING NOISE FROM BRAKES.I TOOK THE VEHICLE TO HONDA LAST YEAR WITH ABOUT 12.5K MILES ON VEHICLE.THEY WERE UNABLE TO HEAR THE NOISE BUT THEY WANTED TO TURN THE ROTORS TO ADDRESS THE ISSUE AND SAID IT WENT OUT OF WARRANTY AT 12K MILES.WE WERE SHOCKED AS WE HAVE HAD NUMEROUS VEHICLES AND NEVER HAD TO SERVICE BRAKES THIS EARLY.AFTER SPEAKING WITH THE MANAGER THEY AGREED TO FIX IT UNDER WARRANTY AND SAID BECAUSE OF DRIVING HABITS SOMETIMES BRAKES JUST NEED TO BE REPLACED SOONER.THE NOISE CONTINUED, WE TOOK IT BACK AROUND 24K MILES.THEY COULDN'T HEAR THE NOISE BUT SHAVED REAR ROTORS TO SEE IF IT HELPED. NOW WE HAVE 35K MILES AND BACK AT THE SERVICE DEPARTMENT FOR VIBRATION AND NOISE.THIS TIME I TOOK A CLIP OF THE NOISE SO THEY COULD HEAR IT. THE SOLUTION WAS NEW PADS AND TURN THE ROTORS ON ALL AXELS AND IT WOULD BE ABOUT $400 SINCE ITS NOT UNDER WARRANTY.THEY SAID BRAKES WERE IN MECHANICALLY GOOD CONDITION AND THE PADS STILL HAD ABOUT 40% SO I COULD JUST LIVE WITH NOISE AND VIBRATION IF I DIDNT WANT TO DO THE BRAKE JOB.I SAID I THOUGHT THIS WAS RIDICULOUS BASED ON ITS MILEAGE AND WAS AGAIN TOLD BASICALLY ITS DEPENDENT ON DRIVING HABITS (ALTHOUGH I HAVE NEVER HAD THIS PROBLEM ON ANY OTHER CAR IVE OWNED).I SAID I THINK ITS A HONDA BRAKE DESIGN ISSUE IN THAT ROTORS AND PADS ARE NOT ROBUST ENOUGH FOR THE SIZE OF THE VEHICLE AS THERE ARE OTHER COMPLAINTS ON NHTSA AND ONLINE WITH THE SAME ISSUES.WE TALKED TO THE SERVICE MANAGER WHO AGREED THEY HAVE SEEN THIS AS A PROBLEM AND ADMITTED HE HAS A PILOT THAT NEEDS BRAKES ABOUT EVERY 40K MILES.THEY AGREED TO TURN THE BACK ROTORS TO SEE IF THAT FIXES THE NOISE AND OFFERED A DISCOUNT TO DO THE FRONT BRAKES.HE LET US KNOW WE COULD USE AFTER MARKET PADS THAT MAY BE BETTER BUT ARENT UNDER THE HONDA WARRANTY (WE DIDNT DO THIS AND USED SAME PADS WITH LESS THAN APPEALING 12K MILE WARRANTY).
Service brakes, Jun 24, 2015
THE CAR HAS BEEN SHAKING (STEERING WHEEL SPECIFICALLY) WHEN BRAKING. THIS HAS BEEN GOING ON FOR ABOUT 5000 MILES BUT I DIDN'T REALIZE IT WAS AN ISSUE. UPON REVIEW IT WAS FOUND FRONT BRAKE PADS ARE 80% AND BACK ARE 50% BUT FRONT ROTORS ARE WARPED. DEALER IS NOT COVERING AS 'UNDER WARRANTY' SAYING THAT WARPED ROTORS ARE DRIVER WEAR. EVERYTHING I'M READING ONLINE SAYS THAT THIS IS HAPPENING TO A LOT OF 2011-2014 ODYSSEYS AND THAT THERE ARE MIXED RESULTS ON DEALERS COVERING UNDER WARRANTY. I DO NOT DRIVE AGGRESSIVELY AND DO NOT DRIVE MOUNTAINS/HILLS. I'VE HAD 5 HONDA'S INCLUDING ONE OTHER ODYSSEY WE DROVE FOR 9 YEARS AND NEVER HAD THIS PROBLEM. I'M ALSO READING IT HAS BEEN SHOWN TO HAPPEN REPEATEDLY AT LOW MILEAGE RATES. I WILL ADD ANOTHER CLAIM IF THIS HAPPENS AGAIN.
Service brakes, Jun 9, 2015
I TOOK THE VEHICLE TO HONDA DEALERSHIP FOR SERVICE BECAUSE OF A VIBRATION WHEN BRAKING. TECH FOUND ROTORS ARE WARPED. THIS IS THE SECOND SET OF ROTORS. THE FIRST SET WARPED AT 13,000 MILES AND WERE REPLACED UNDER WARRANTY. THE SECOND SET HAVE WARPED AT 11,000 MILES. DEALER SAID THAT THEY CAN TURN THE ROTORS BUT CANNOT REPLACE AGAIN UNDER WARRANTY UNLESS AMERICAN HONDA AUTHORIZES REPLACEMENT. I CONTACTED AMERICAN HONDA (AH) 1-800-999-1009 ON 5/29/15. RECEIVED VOICE MAIL MESSAGE FROM AH ON 6/1/15 THAT THEY WOULD CONTACT THE DEALER FOR INFORMATION. RECEIVED CALL FROM AH REP CHRISTOPHER (EXT. 117726), ON 6/9/15 STATING AH WOULD NOT REPLACE ROTORS BUT WOULD TURN AS COURTESY. I ASKED WHY NOT FULL REPLACEMENT AS 1ST SET OF BRAKES DEGRADED AT 13K MILES AND 2ND SET AT EVEN LOWER MILEAGE, 11K. REP SAYS MANY REASONS COULD HAVE CAUSED WEAR, WEATHER CONDITIONS, DRIVING STYLE, WEIGHT OF THE VEHICLE. I SAID THAT IF IT WAS WEIGHT OF VEHICLE THEN AH HAS FAULTY BRAKE DESIGN. THEN HE SAID THAT ACCORDING TO THE DEALERSHIP SERVICE DEPARTMENT IT WAS MY DRIVING STYLE. I SAID THAT BACKPEDDLING AND THAT THEY DON'T KNOW HOW I DRIVE. I THEN ASKED HIM FOR THE ESTIMATED LIFESPAN, IN MILES, OF THE BRAKES AND HE SAID THEY DON'T HAVE A LIFESPAN. I SAID THAT THERE HAS TO BE ONE, IS IT 15K OR 40K? HE REPEATED THAT THERE WAS NONE AVAILABLE. I ASKED HIM TO PUT THEIR (AH) CONCLUSION IN WRITING, USING THE ASSIGNED CASE NUMBER, N01-2015-05-29-01387. HE SAID AH WOULD NOT PROVIDE ANYTHING IN WRITING, BUT THAT THE DEALERSHIP WOULD WRITE UP A SERVICE ORDER. I REPEATED MY REQUEST FOR A WRITTEN REPONSE TO MY COMPLAINT AND HE INSISTED THAT AH DOES NOT DO THAT. NOTE: VEHICLE HAD STRUT ASSEMBLY REPLACED, UNDER WARRANTY, AT 6K MILES. UNDER WARRANTY, DEALERSHIP TO HAVE FAULTY DOOR LOCK ACCUATORS (LOCKS ACTIVATE AFTER EVERY STOP), WINDOW RUN CHANNELS/SEALS, AND BACK UP CAMERA CIRCUITS REPLACED. PARTS ORDERED 5/29/15.