2014 Honda Odyssey
Problems, recalls and owner-reported issues
Power train is the leading concern among 307 owner complaints filed for this model year. This is the 14th highest complaint count among 26 Odyssey model years with reports.
Of the 2014 reports, 10 involved a crash. 7 people were injured.
What owners report most often
Recalls and investigations
Fuel system, gasoline, delivery, fuel pumpDec 18, 2023
Honda (American Honda Motor Co.) is recalling certain 2013-2023 Honda Accord, Civic Coupe, Civic Sedan, Civic Hatchback, Civic Type R, CR-V, HR-V, Ridgeline, Odyssey, Acura ILX, MDX, MDX Hybrid, RDX, RLX, TLX, 2019-2022 Honda Insight, Passport, 2020 Honda CR-V Hybrid, 2018-2019 Honda Clarity PHEV, Fit, and 2015-2020 Honda Accord Hybrid, Pilot, Acura NSX vehicles. The fuel pump inside the fuel tank may fail.
Fuel pump failure can cause an engine stall while driving, increasing the risk of a crash.
Dealers will replace the fuel pump module, free of charge. Owner letters were mailed September 6, 2024. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are KGC and KGD. This recall is an expansion of NHTSA recall numbers 21V-215 and 20V-314.
Campaign 23V858000 on NHTSA.gov
Seats, mid/rear assemblyMar 13, 2018
Honda (American Honda Motor Co.) is recalling certain 2014-2016 Honda Odyssey vehicles. The second row outboard seats have a lever to fold the seatback and slide the seat forward to access the third row seats. Due to a manufacturing error, if the walk-in release lever is used to fold a fully reclined left outboard seatback forward, the seatback may stay in the unlocked position (free-folding) or unexpectedly unlock without engaging the walk-in or recliner lever.
An unlocked second row left outboard seatback increases the risk of injury to the seat occupant during a crash.
Honda will notify owners, and dealers will confirm proper operation of the second row left outboard seatback, and install a support bracket to the seat recliner. If the seatback cannot lock, dealers will replace the seatback frame assembly. These repairs will be performed free of charge. The recall began May 7, 2018. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is X0R.
Campaign 18V170000 on NHTSA.gov
Seats, mid/rear assemblyNov 17, 2017
Honda (American Honda Motor Co.) is recalling certain 2011-2017 Honda Odyssey vehicles. The second row outboard seats can slide sideways to one of two positions. If a seat is placed between either of the two positions when attaching the seat to the vehicle floor, the seat will not latch properly to the seat striker, allowing the seat to tip forward unexpectedly during braking.
If the seat tips forward during braking, it can increase the risk of injury.
Honda will notify owners, and dealers will install a bracket to the second row outboard floor strikers, free of charge. The recall began April 2, 2018. Owners may contact American Honda Customer Support & Campaign Center at 1-888-234-2138. Honda's number for this recall is S0G.
Campaign 17V725000 on NHTSA.gov
Seats, mid/rear assemblyDec 27, 2016
Honda (American Honda Motor Co.) is recalling certain model year 2011-2016 Odyssey vehicles manufactured August 17, 2010, to October 1, 2015. The affected vehicles have second row outboard seats that have a release lever that allows the seats to move for easier access to the third row of seats. This release lever may remain in the unlocked position allowing the seats to move unexpectedly.
An unlocked second row outboard seat increases the risk of injury to the seat occupant during a crash.
Honda will notify owners, and dealers will install an additional bracket and spring to both second row outboard seats, free of charge. Interim letter has been mailed, and a second notification will be sent . Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is KD5.
Campaign 16V933000 on NHTSA.gov
Air bags, side/windowApr 7, 2014
Honda is recalling certain model year 2014 Odyssey vehicles manufactured October 2, 2013, through December 16, 2013. The shorting terminal, an electrical connector used to prevent air bag deployment before being installed into a vehicle, may have been damaged during assembly of the passenger-side side curtain air bag.
If the shorting terminal is damaged, the passenger-side side curtain air bag may fail to deploy thereby increasing the risk of occupant injury in a crash.
Honda will notify owners, and dealers will replace the damaged shorting pin with a new shorting coupler, free of charge. The recall began on May 16, 2014. Owners may contact Honda at 1-800-999-1009. Honda's number for this recall is JE2.
Campaign 14V175000 on NHTSA.gov
Representative owner complaints
307 reports, newest first.
Other or unspecified, Dec 22, 2015
THE REARVIEW CAMERA OF MY HONDA ODYSSEY 2014 ETOURING MINIVAN BLACKS OUT INTERMITTENTLY WHEN I AM PARALLEL PARKING, WHICH INVOLVES SHIFTING GEARS QUICKLY IN AND OUT OF REVERSE AND DRIVE. ONCE THE SCREEN BLACKS OUT, IT SAYS BLACK UNLESS I RESTART THE ENGINE AND IT GETS STRESSFUL WHEN YOU ARE IN THE MIDDLE OF PARALLEL PARKING ON A BUSY STREET WITH CARS WAITING BEHIND YOU AND YOU CAN'T SEE THE REAR OF THE CAR. I PURCHASED A CAR WITH A REARVIEW CAMERA SPECIFICALLY ON PURPOSE DUE TO MY YOUNG CHILDREN IN ADDITIONAL TO LIVING ON A STREET WITH A K-1ST GRADE SCHOOL WHERE THERE IS A LOT OF TRAFFIC WITH YOUNG KIDS. THIS IS MY SECOND VEHICLE WITH THE EXACT SAME PROBLEM AND BOTH CARS DEMONSTRATED THE REARVIEW CAMERA BLACKOUT ON NUMEROUS OCCASIONS. THE HONDA AND MY LOCAL DEALER INSTRUCTED BY HONDA NOW REFUSES TO TAKE IN MY CAR TO REGISTER OR RESOLVE THE PROBLEM. THIS IS A SAFETY ISSUE WHERE A LARGE MINIVAN FAILS TO PROVIDE A FULLY RELIABLE AND FUNCTIONING REARVIEW CAMERA WHICH IS LEGALLY REQUIRED TO DO SO BY 2018 ANYWAYS. HONDA REFUSES TO ACKNOWLEDGE THE DEFECT OR FULLY SOLVE THIS RECURRENT PROBLEM ON MANY DIFFERENT DATES.
Power train, Dec 5, 2015
WE BOUGHT A 2014 HONDA ODESSEY IT'S STARTED JERKING WHEN IT WAS 7500 MILES WHILE DRIVING IN SURFACE STREET IN HENDERSON, NV WE IMMEDIATELY TOOK IT TO THE DEALER HAVE IT FIXED THEY SAID THEY UPDATED THE SOFTWARE THEN STARTED JERKING AGAIN FOR THE 2ND TIME WHEN IT WAS 2700 MILES THAT ALMOST CAUSE US INTO AN ACCIDENT WHILE DRIVING TO LOS ANGELES. WE HAD IT TOWED ON 11/29/15 BY AAA FROM LA TO OC IN OUR HOTEL BECAUSE IT IS UNSAFE TO DRIVE WITH MY KIDS IN IT. THIS CAR IS DANGEROUS BECAUSE THE JERKS COMES AND GO EVERYTIME WE TAKE IT TO THE DEALER THEY KEEP SAYING IT NEEDS AN SOFTWARE UPDATE THEY KEPT OUR CAR AT THE DEALER FOR 2 DAYS THIS TIME THEY SAID NOTHING WRONG WITH IT THEY UPDATED THE SOFTWARE AGAIN. WE LIVED IN LAS VEGAS NOW WE ARE AFRAID TO MAKE A LONG TRIPS BECAUSE WE FEEL LIKE THIS CAR IS NOT SAFE ENOUGH FOR MY FAMILY. THEY CAN'T JUST KEEP UPDATING SOFTWARE ON THEIR TRANSMISSION EVERYTIME THE VAN JERKS. PLUS WE NEVER KNOW WHEN THE JERKS IS GOING TO START AND STOP ESPECIALLY WHEN YOU ARE FAR AWAY FROM HOME. THIS IS NOT RELIABLE AND UNSAFE. THE HONDA NEED TO DO SOMETHING ABOUT IT FOR THE SAFETY OF THE CONSUMERS.
Service brakes, Nov 4, 2015
AT 29,000 MILES, MARCH OF 2015, ROTORS HAD TO BE RE-SURFACED. AT THAT TIME MECHANIC STATED THEY WHERE HAVING A LOT OF PROBLEMS WITH ODYSSEY ROTORS AS THE ROTOR WAS TOO SMALL FOR THE WEIGHT OF THE ODYSSEY. MECHANIC AND SERIVE WRITER STATED THAT ALL IT TOOK TO WRAPP ROTORS WAS ONE SEMI-HARD STOP. DEALER RE-SURFACE ROTOR UNDER WARRANTY, BUT WOULD NOT REPLACE BRAKE PADS THAT HAD A GROOVE IN THEM FROM WRAPPED ROTOR. NOW AT 44,000 MILES, NOV.3, 2015, ROTORS ARE WRAPPED AGAIN AND NEED TO BE REPLACED. DEALER REFUSES TO DO ANYTHING ABOUT THIS PROBLEM. I BELIEVE THIS IS A SAFETY PROBLEM HONDA SHOULD TAKE CARE OF BY REPLACING ROTORS WITH A HEAVY DUTY ROTOR AND NEW BRAKE PADS.
Power train, Vehicle speed control, Nov 3, 2015
I LEASED MY 2014 ODYSSEY ON JUNE 2014. I'M COMPLAINING ABOUT ITS JERKING, THOSE LOUD CLUNK DURING SHIFT TO 1ST TO 2ND GEAR STARTED YESTERDAY EVENING WHEN I DROVE HOME WITH MY WIFE FROM AIRPORT IN STOP AND DRIVE TRAFFIC. THE CAR'S TRANSMISSION CONTINUED TO DO THIS EVERY TIME I TRIED TO ACCELERATE BETWEEN 10-20 MILES PER HOUR. IT CONTINUED TO JERK AND CLUNK FOR 10 MILES AS I DROVE ON THE FREEWAY. THIS IS DANGEROUS AND MADE OUR HEARTS BEAT AS IT FELT LIKE THE ENGINE WAS GOING TO FALL OUT. I TOOK THE CAR TO THE DEALER NEXT DAY MORNING AND THEY TOLD ME NOTHING WRONG WITH THE CAR AS NO DIAGNOSTIC CODES CAME UP. THEY CANNOT GET THE CAR TO DUPLICATE ISSUE NOW. I HAVE TO BRING THE CAR TO THEM AS SOON AS THE PROBLEM OCCUR. THEY ONLY DID SOFTWARE UPDATE FOR ME AT THAT TIME, HOPE IT WILL HELP. FOR ONE YEAR OLD 12000 MILEAGE CAR, I THINK THIS IS A SERIOUS PROBLEM. THE REASON I CHOSEN HONDA ODYSSEY WAS ITS SAFETY RATE. NOW I FELT UNSAFE IN THIS CAR, ESPECIALLY WITH MY TWO KIDS. I STARTED LOOKING ONLINE AND I SEE A LOT OF PEOPLE COMPLAINING ABOUT THIS ISSUE NOW! HOPING NHTSA HELP US PUSHING HONDA TO FIX THIS PROBLEM BEFORE TERRIBLE THINGS HAPPEN.
Service brakes, Oct 27, 2015
AT ROUGHLY 35,000, I WAS TOLD THAT THE ROTORS WERE WARPED AND NEEDED RESURFACING. I'VE OWNED MULTIPLE CARS AND NEVER HAD A BRAKE ISSUE WITH SUCH LOW MILEAGE. CAR SHAKES EXCESSIVELY UPON BREAKING AND COULD CAUSE ACCIDENT - IT IS WORSE AT HIGHER SPEEDS. THIS SEEMS TO BE AN ISSUE IN MANY HONDAS AND WHICH COULD BE RESPONSIBLE FOR ACCIDENTS.
Other or unspecified, Oct 20, 2015
TOO MUCH NOISE INSIDE CABIN.
Air bags, Sep 21, 2015
OUR SON WAS DRIVING THE CAR WHEN THE SIDE AIRBAG DEPLOYED. HE WAS NOT IN A CAR ACCIDENT NOR DID HE HIT ANYTHING. THERE IS ABSOLUTELY NO DAMAGE TO THE OUTSIDE OF OUR 2014 HONDA MINIVAN. THANKFULLY, OUR SON KEPT CALM, PULLED THE CAR OVER AND CALLED US. NOW HONDA SAYS IT'S AN INSURANCE PROBLEM AND WILL NOT PAY TO FREELANCE THE AIRBAG AND OUR INSURANCE COMPANY SAYS IT'S A MECHANICAL PROBLEM AND HONDA SHOULD PAY.
Vehicle speed control, Service brakes, Sep 3, 2015
TL* THE CONTACT OWNS A 2014 HONDA ODYSSEY. WHILE DRIVING 30 MPH CHANGING FROM A PAVED TO AN UNPAVED LANE, THE BRAKE PEDAL SANK TO THE FLOOR AND THE VEHICLE SUDDENLY ACCELERATED. THE VEHICLE WAS SHIFTED INTO PARK AND TURNED OFF. AFTER RESTARTING THE ENGINE, THE VEHICLE RESUMED NORMAL OPERATION. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 38,000.
Service brakes, Sep 1, 2015
EXPERIENCED EXTREME SHAKING WHILE BRAKING AT HIGH SPEEDS. BROUGHT THE CAR INTO THE DEALERSHIP AND THEY SAID MY ROTORS ARE WARPED. I ASKED THEM WHY MY ROTORS WERE WARPED AT 6K MILES AND THEY DIDN'T REALLY SAY ANYTHING. THE PROBLEM CAME BACK ANOTHER TIME SIX MONTHS LATER AND AGAIN THEY TURNED THE ROTORS. IT JUST HAPPENED AGAIN AND THEY SAID MY ROTORS ARE TOO THIN TO TURN AND THEY NEED TO BE REPLACED AT 20K MILES. I COMPLAINED TO THE SERVICE MANAGER AND HE SAID THEY HAVE SEEN THREE OTHER CARS ALREADY OF THIS YEAR/MAKE WITH ROTOR NEEDING TO BE REPLACED AT LOW MILEAGE. THEY SAID THIS IS MORE NORMAL FOR A 60K MILE PLUS TYPE MAINTENANCE. HONDA HAS AGREED TO REPLACE THE ROTORS AND PADS FOR THE COST OF THE PARTS (FREE LABOR). HOWEVER I THOUGHT I SHOULD REPORT IT AS IT SEEMS TO BE A DEFECT AFFECTING MORE THAN JUST MY CAR.
Service brakes, Aug 24, 2015
WHEN DRIVING AT SPEEDS OVER 50 MILES AN HOUR AND BREAKING THE CAR SHUTTERES. THE PROBLEM CONTINUED TO GET WORSE AND THE CAR WOULD FEEL OUT OF CONTROL WHEN BRAKING AT OVER 50 MILES AN HOUR. THE FIRST FEW TIMES IT HAPPENED WAS IN WET WEATHER AND I ATTRIBUTED IT TO THAT. BUT THE PROBLEM CONTINUED AND THE FIRST ROTORS WERE REPLACED AT ABOUT 3000 MILES. SUBSEQUENTLY THE ROTORS WERE CHANGED 2 MORE TIMES AFTER THAT. THE FOURTH TIME WE REPORTED IT TO HONDA NATIONAL. WE WERE TOLD THAT THEY NEVER HEARD OF SUCH A PROBLEM AND THAT IT WAS BECAUSE IT WAS TOO HOT IN FLORIDA AND I BREAK TOO HARD DESPITE THE FACT THAT I'VE BEEN DRIVING FOR OVER 30 YEARS AND NEVER CAME ACROSS THIS PROBLEM. THEY ALSO TOLD US THAT THEY COULD NOT REPLACE THE VEHICLE BECAUSE THEY COULD NOT SELL OUR CURRENT VEHICLE BECAUSE IT WASN'T SAFE. SO BECAUSE OF CIRCUMSTANCES WE HAD TO PAY FEES LARGE FEES FOR ANOTHER CAR. HONDA REFUSES TO ADMIT THIS IS A PROBLEM . IF YOU RESEARCH ON THE WEB THERE WERE HUNDREDS EVEN THOUSANDS OF COMPLAINTS WITH PEOPLE GIVEN THE SAME ANSWER BY HONDA. I THINK THIS IS A REAL PROBLEM AND THE SHUTTERING GETS WORSE VERY QUICKLY AND CAN BE VERY DANGEROUS ON THE HIGHWAY AND SOMEBODY NEEDS TO LOOK INTO THIS PROBLEM.
Service brakes, Aug 19, 2015
THE STEERING WHEEL WAS SHAKING WHEN BRAKING. THE FRONT DISKS ARE WARPED. DEALER COVERED THE REPAIRS UNDER WARRANTY (TURNED THE ROTORS). THIS IS NOT ACCEPTABLE HONDA.
Electrical system, Vehicle speed control, Engine, Aug 19, 2015
TL* THE CONTACT OWNS A 2014 HONDA ODYSSEY. THE CONTACT STATED THAT THE VEHICLE STALLED AND THE CHECK ENGINE WARNING LIGHT FLASHED CONSTANTLY. IN ADDITION, THE RPMS DECREASED, THERE WAS A LOUD NOISE COMING FROM THE VEHICLE, AND THERE WAS A DRASTIC REDUCTION OF SPEED. THE VEHICLE WAS ALSO SHAKING AND VIBRATING, WHICH CAUSED THE CONTACT TO BE UNABLE TO CONTROL THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER ON TWO OCCASIONS WHERE THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 7,774. MA 10/5 *CN
Other or unspecified, Aug 17, 2015
DRIVING WEST ON I 80 AT 70 MPH. ALL OF A SUDDEN THERE WAS A LOUD GUNSHOT SOUND. MOVED THE SUNROOF SHADE AND SAW SHATTERED GLASS. THERE WAS NOTHING AROUND FOR A FLYING OBJECT. HAD TO STOP AT HONDA DEALER IN LINCOLN TO HAVE PLASTIC PUT ON TO PROTECT FROM RAIN. I CALLED INSURANCE WHEN HOME IN WISCONSIN AND HAD IT REPAIRED. THE SHAPE OF THE GLASS LOOKED AS IF IT EXPLODED FROM INSIDE TOWARD OUT. HAVE SINCE WATCHED NEWS ABOUT THIS PROBLEM ON ABC NEWS.
Air bags, Seat belts, Aug 1, 2015, crash
WHILE DRIVING IN A PARKING LOT GOING NO MORE THAN 10 MILES PER HOUR, I HIT A CONCRETE BLOCK WITH THE FRONT LEFT SIDE OF MY CAR IN FRONT OF THE WHEEL. IT WAS IN A BLIND SPOT. MY 9 YEAR OLD DAUGHTER, WHO WEIGHS 62 POUNDS, WAS SITTING IN THE PASSENGER SEAT ( WHICH WAS NOT ALL THE WAY FOWARD. THE SEAT WAS ABOUT HALF WAY BACK). BOTH OF OUR AIR BAGS DEPLOYED AND ONLY MY SEATBELT LOCKED. HER AIRBAG SHOULD NOT HAVE DEPLOYED AND HER SEATBELT SHOULD HAVE LOCKED.
Electrical system, Jul 30, 2015
AT DIFFERENT TIMES SINCE THE PURCHASE OF THE VEHICLE IN AUGUST 2013 THE AUDIO SYSTEM IS COMPLETELY LOST. AFTER 1 1/2 YEARS OF DISCUSSING THIS WITH THE SERVICE DEPARTMENT OF THE LOCAL HONDA DEALERSHIP I WAS FINALLY INFORMED THAT HONDA HAS AN ISSUE WITH THE AUDIO SYSTEM AND PARING TO THE IPHONES. I SINCE HAVE DELETED MY PHONE FROM THE SYSTEM AND NO LONGER LEAVE THE BLUE TOOTH ON BUT STILL LOSE THE ENTIRE AUDIO SYSTEM FROM TIME TO TIME. THE CAR MUST BE TURNED OFF AND RESTARTED. ALSO AT TIMES THE FRONT COLLISION WARNING WILL GO OFF WHEN YOU HAVE NO ONE AROUND YOU. I BELIEVE IT IS ALL TIED TOGETHER. ALTHOUGH THIS IS NOT A SAFETY ISSUE I FEEL I HAVE NO WHERE ELSE TO TURN. AFTER CONTACT AMERICAN HONDA AND BEING ASSIGNED A CASE MANAGER ALL SHE COULD TELL ME WAS TO GET A DIFFERENT CELL PHONE. I HAVE BEEN TOLD THEY ARE WAITING FOR UPDATES BUT FIND IT IMPOSSIBLE THAT IT TAKES THIS LONG TO HAVE AN UPDATE BUILT. I KNOW I AM NOT THE ONLY CUSTOMER WITH THIS ISSUE AND FIND IT VERY FRUSTRATING THAT I HAVE BEEN FOR THE EXTRAS THAT I CAN'T EVEN USE. UPDATED 9/21/15 *LN.....UPDATED 10/01/15*BF *CN
Service brakes, Hydraulic, Jul 27, 2015
THE STEERING WHEEL WAS SHAKING AT HIGHER SPEEDS WHEN BRAKING. DEALER SAID THAT THE FRONT DISKS ARE WARPED. DEALER COVERED THE REPAIRS UNDER WARRANTY (THEY TURNED THE ROTORS). ...UPDATED 11/02/15 *BF UPDATED 1/8/16 *JS THE CONSUMER STATED THE DEALER TURNED THE ROTORS. ALSO, THE DISCS WERE WARPED. THE CONSUMER BELIEVED THE CALIPERS WERE NOT LARGE ENOUGH TO SUPPORT THE VEHICLE, WHICH IN TURN CAUSED THE BRAKES TO HEAT UP DURING BRAKING AND WARP OVERTIME. UPDATED 04/07/16. *JB
Other or unspecified, Jul 26, 2015
WHILE DRIVING DOWN THE FREEWAY IN HOUSTON, TX ON A HOT SUMMER DAY THE SUNROOF EXPLODED OUTWARD. IT MADE A LOUD CRACK FOLLOWED BY SEVERAL SMALLER CRACKS. THE GLASS SHATTERED INTO LITTLE PIECES. FORTUNATELY THE SUNSCREEN COVER WAS CLOSED OR WE WOULD HAVE SUFFERED FACES FULL OF SHATTERED GLASS, THERE IS NO EVIDENCE OF ANY OTHER DAMAGE TO THE CAR SUCH AS A BRICK BEING THROWN AT IT.
Power train, Fuel/propulsion system, Jul 22, 2015
ON SEVERAL PREVIOUS OCCASIONS AND ON THIS DATE IN PARTICULAR EXPERIENCED A SERIOUS JERK THAT APPEARED TO BE TRANSMISSION RELATED WHEN STARTING BACK FROM A LOW MILE PER HOUR SLOW DOWN. AFTER THE JERKING BETWEEN GEARS IT SEEMED TO OPERATE MORE SMOOTHLY THE NEXT TIME. THIS INTERMITTENT PROBLEM IS CONCERNING AS THE VEHICLE HAS LESS THAN 15,000 MILE BUT THE WARRANTY IS ALMOST HALF OVER IN MONTHS. AM CONSIDERING PURSUIT OF A "LEMON" LAW CLAIM FOR THIS AND OTHER MORE MINOR ISSUES. WE TOLD THE DEALER OF THE INCIDENTS AND THEY SAID THAT THE NEXT TIME IT HAPPENS WE NEED TO GO TO A HONDA DEALER IMMEDIATELY AND NOT TURN OFF THE ENGINE TO SEE IF THE ERROR IS RECORDED IN THE ON BOARD DIAGNOSTIC SYSTEM. NOT A VERY CONVENIENT FIX.
Service brakes, Jul 15, 2015
AT 10K MILES, WE HAD VIBRATION AND SPORADIC HUMMING NOISE FROM BRAKES.I TOOK THE VEHICLE TO HONDA LAST YEAR WITH ABOUT 12.5K MILES ON VEHICLE.THEY WERE UNABLE TO HEAR THE NOISE BUT THEY WANTED TO TURN THE ROTORS TO ADDRESS THE ISSUE AND SAID IT WENT OUT OF WARRANTY AT 12K MILES.WE WERE SHOCKED AS WE HAVE HAD NUMEROUS VEHICLES AND NEVER HAD TO SERVICE BRAKES THIS EARLY.AFTER SPEAKING WITH THE MANAGER THEY AGREED TO FIX IT UNDER WARRANTY AND SAID BECAUSE OF DRIVING HABITS SOMETIMES BRAKES JUST NEED TO BE REPLACED SOONER.THE NOISE CONTINUED, WE TOOK IT BACK AROUND 24K MILES.THEY COULDN'T HEAR THE NOISE BUT SHAVED REAR ROTORS TO SEE IF IT HELPED. NOW WE HAVE 35K MILES AND BACK AT THE SERVICE DEPARTMENT FOR VIBRATION AND NOISE.THIS TIME I TOOK A CLIP OF THE NOISE SO THEY COULD HEAR IT. THE SOLUTION WAS NEW PADS AND TURN THE ROTORS ON ALL AXELS AND IT WOULD BE ABOUT $400 SINCE ITS NOT UNDER WARRANTY.THEY SAID BRAKES WERE IN MECHANICALLY GOOD CONDITION AND THE PADS STILL HAD ABOUT 40% SO I COULD JUST LIVE WITH NOISE AND VIBRATION IF I DIDNT WANT TO DO THE BRAKE JOB.I SAID I THOUGHT THIS WAS RIDICULOUS BASED ON ITS MILEAGE AND WAS AGAIN TOLD BASICALLY ITS DEPENDENT ON DRIVING HABITS (ALTHOUGH I HAVE NEVER HAD THIS PROBLEM ON ANY OTHER CAR IVE OWNED).I SAID I THINK ITS A HONDA BRAKE DESIGN ISSUE IN THAT ROTORS AND PADS ARE NOT ROBUST ENOUGH FOR THE SIZE OF THE VEHICLE AS THERE ARE OTHER COMPLAINTS ON NHTSA AND ONLINE WITH THE SAME ISSUES.WE TALKED TO THE SERVICE MANAGER WHO AGREED THEY HAVE SEEN THIS AS A PROBLEM AND ADMITTED HE HAS A PILOT THAT NEEDS BRAKES ABOUT EVERY 40K MILES.THEY AGREED TO TURN THE BACK ROTORS TO SEE IF THAT FIXES THE NOISE AND OFFERED A DISCOUNT TO DO THE FRONT BRAKES.HE LET US KNOW WE COULD USE AFTER MARKET PADS THAT MAY BE BETTER BUT ARENT UNDER THE HONDA WARRANTY (WE DIDNT DO THIS AND USED SAME PADS WITH LESS THAN APPEALING 12K MILE WARRANTY).
Service brakes, Jun 24, 2015
THE CAR HAS BEEN SHAKING (STEERING WHEEL SPECIFICALLY) WHEN BRAKING. THIS HAS BEEN GOING ON FOR ABOUT 5000 MILES BUT I DIDN'T REALIZE IT WAS AN ISSUE. UPON REVIEW IT WAS FOUND FRONT BRAKE PADS ARE 80% AND BACK ARE 50% BUT FRONT ROTORS ARE WARPED. DEALER IS NOT COVERING AS 'UNDER WARRANTY' SAYING THAT WARPED ROTORS ARE DRIVER WEAR. EVERYTHING I'M READING ONLINE SAYS THAT THIS IS HAPPENING TO A LOT OF 2011-2014 ODYSSEYS AND THAT THERE ARE MIXED RESULTS ON DEALERS COVERING UNDER WARRANTY. I DO NOT DRIVE AGGRESSIVELY AND DO NOT DRIVE MOUNTAINS/HILLS. I'VE HAD 5 HONDA'S INCLUDING ONE OTHER ODYSSEY WE DROVE FOR 9 YEARS AND NEVER HAD THIS PROBLEM. I'M ALSO READING IT HAS BEEN SHOWN TO HAPPEN REPEATEDLY AT LOW MILEAGE RATES. I WILL ADD ANOTHER CLAIM IF THIS HAPPENS AGAIN.
Service brakes, Jun 9, 2015
I TOOK THE VEHICLE TO HONDA DEALERSHIP FOR SERVICE BECAUSE OF A VIBRATION WHEN BRAKING. TECH FOUND ROTORS ARE WARPED. THIS IS THE SECOND SET OF ROTORS. THE FIRST SET WARPED AT 13,000 MILES AND WERE REPLACED UNDER WARRANTY. THE SECOND SET HAVE WARPED AT 11,000 MILES. DEALER SAID THAT THEY CAN TURN THE ROTORS BUT CANNOT REPLACE AGAIN UNDER WARRANTY UNLESS AMERICAN HONDA AUTHORIZES REPLACEMENT. I CONTACTED AMERICAN HONDA (AH) 1-800-999-1009 ON 5/29/15. RECEIVED VOICE MAIL MESSAGE FROM AH ON 6/1/15 THAT THEY WOULD CONTACT THE DEALER FOR INFORMATION. RECEIVED CALL FROM AH REP CHRISTOPHER (EXT. 117726), ON 6/9/15 STATING AH WOULD NOT REPLACE ROTORS BUT WOULD TURN AS COURTESY. I ASKED WHY NOT FULL REPLACEMENT AS 1ST SET OF BRAKES DEGRADED AT 13K MILES AND 2ND SET AT EVEN LOWER MILEAGE, 11K. REP SAYS MANY REASONS COULD HAVE CAUSED WEAR, WEATHER CONDITIONS, DRIVING STYLE, WEIGHT OF THE VEHICLE. I SAID THAT IF IT WAS WEIGHT OF VEHICLE THEN AH HAS FAULTY BRAKE DESIGN. THEN HE SAID THAT ACCORDING TO THE DEALERSHIP SERVICE DEPARTMENT IT WAS MY DRIVING STYLE. I SAID THAT BACKPEDDLING AND THAT THEY DON'T KNOW HOW I DRIVE. I THEN ASKED HIM FOR THE ESTIMATED LIFESPAN, IN MILES, OF THE BRAKES AND HE SAID THEY DON'T HAVE A LIFESPAN. I SAID THAT THERE HAS TO BE ONE, IS IT 15K OR 40K? HE REPEATED THAT THERE WAS NONE AVAILABLE. I ASKED HIM TO PUT THEIR (AH) CONCLUSION IN WRITING, USING THE ASSIGNED CASE NUMBER, N01-2015-05-29-01387. HE SAID AH WOULD NOT PROVIDE ANYTHING IN WRITING, BUT THAT THE DEALERSHIP WOULD WRITE UP A SERVICE ORDER. I REPEATED MY REQUEST FOR A WRITTEN REPONSE TO MY COMPLAINT AND HE INSISTED THAT AH DOES NOT DO THAT. NOTE: VEHICLE HAD STRUT ASSEMBLY REPLACED, UNDER WARRANTY, AT 6K MILES. UNDER WARRANTY, DEALERSHIP TO HAVE FAULTY DOOR LOCK ACCUATORS (LOCKS ACTIVATE AFTER EVERY STOP), WINDOW RUN CHANNELS/SEALS, AND BACK UP CAMERA CIRCUITS REPLACED. PARTS ORDERED 5/29/15.
Seat belts, May 22, 2015
OUR 2014 HONDA ODYSSEY EXL MINIVAN WAS CONVERTED WITH A BRAUN ABILITY HANDICAP ACCESSIBLE CONVERSION IN FEBRUARY OF 2014. WE HAD DRIVEN THE CONVERSION MINIVAN WITHOUT ANY PROBLEMS UNTIL APRIL 30, 2014. WE UTILIZE A POWER MOBILITY CHAIR IN THE FRONT PASSENGER SIDE OF THE VAN. WHEN THE SEAT BELT WAS RELEASED FOR THE FRONT PASSENGER IN THE POWER MOBILITY CHAIR, IT SOMEHOW BECAME ENTANGLED IN THE ARM OF THE POWER MOBILITY CHAIR. WE WERE UNAWARE THAT WHEN THE SHOULDER PART OF THE BELT IS PULLED ALL THE WAY OUT, IT CAUSES A SAFETY FEATURE TO ACTIVATE, AND THE BELT MUST FULLY RETRACT TO ALLOW THE PASSENGER TO MOVE ABOUT FREELY. APPARENTLY, THIS BELT WAS FULLY EXTENDED WHEN INITIALLY PLACED AROUND THE FRONT SEAT PASSENGER IN THE MOBILITY CHAIR. WHEN THE BELT WAS RELEASED, WE COULD NOT MOVE THE PASSENGER FORWARD DUE TO THE SAFETY FEATURE, AND WE COULD NOT MOVE THE POWER CHAIR BACKWARD DUE TO THE BELT ENTANGLED IN THE ARM OF THE POWER MOBILITY CHAIR. WE NEEDED TO HAVE THE BELT COME FURTHER OUT IN ORDER TO DETANGLE IT, HOWEVER, THE SAFETY FEATURE WOULD NOT ALLOW THAT, AND THERE IS CURRENTLY NO OVER-RIDE EMERGENCY RELEASE BUTTON FOR THE SAFETY FEATURE ONCE IT IS ENGAGED. THE PASSENGER WAS TRAPPED IN THE POWER MOBILITY CHAIR IN THE MINIVAN. WE WERE ALONE, OVER 60 MILES FROM HOME, AND STRANDED IN A PARKING LOT. WE WERE UNABLE TO DRIVE ANYWHERE, AS WE COULD NOT MOVE THE POWER MOBILITY CHAIR FORWARD ENOUGH TO LOCK IT IN WITH THE Q-STRAINT SYSTEM. FORTUNATELY, MANAGEMENT OF THE LOCAL HONDA DEALERSHIP ALLOWED THEIR SERVICE PERSONNEL TO DRIVE TO OUR LOCATION AND ASSIST US. THEY TOOK APART THE SEAT BELT RETRACTION DEVICE AND DETANGLED THE BELT. WE REPORTED THIS TO HONDA SO THAT THEY MIGHT CONSIDER DESIGNING A SAFETY OVER-RIDE BUTTON. THEY PROVIDED US A CASE NUMBER. WE ALSO CALLED BRAUN ABILITY SO THAT THEY MIGHT WORK WITH HONDA.
Power train, Apr 30, 2015
WE WERE DRIVING IN STOP AND GO TRAFFIC IN CA AND OUR 2014 ODYSSEY ENGINE BEGAN TO CLUNK AND WHOLE CAR JERKED (LIKE RUNNING OVER SOMETHING LIKE A SPEED BUMP) EACH TIME WE TRIED TO ACCELERATE THROUGH SECOND GEAR. FELT LIKE HITTING SOMETHING OR ENGINE FALLING OUT. THE CAR'S TRANSMISSION CONTINUED TO DO THIS EVERY TIME WE TRIED TO ACCELERATE BETWEEN 20-30 MILES PER HOUR. IT CONTINUED TO JOLT/JERK/AND CLUNK FOR 20 MILES AS WE DROVE ON THE FREEWAY. THIS IS DANGEROUS AND MADE MY HEART SKIP BEATS AS IT FELT LIKE THE ENGINE WAS GOING TO FALL OUT/LIKE BEING IN A CRASH. CONTACTED HONDA BUT THEIR SERVICE WAS ABOUT TO CLOSE. WE PULLED OVER TO DO OUR ERRAND AND WHEN WE RESTARTED THE CAR IT STOPPED. THE SHIFTING ON THE VEHICLE IS NOT SMOOTH THROUGH GEARS. TOOK NEXT DAY TO HONDA AND THEY WILL NOT FIX AS NO DIAGNOSTIC CODES CAME UP AND CANNOT GET THE CAR TO DUPLICATE ISSUE NOW. NOW THERE IS A TSB TO UPDATE SOFTWARE BUT DEALERSHIP WILL NOT DO UNLESS ISSUE IS DUPLICATED AGAIN. SAFETY ISSUE THAT YOUR BRAND NEW VEHICLE MAY HAVE ENGINE TRANSMISSION FAIL AT ANY POINT DURING TRAVEL. JOLTING IS SO SEVERE WHEN IT HAPPENS THAT IT COULD CAUSE YOU TO HAVE AN ACCIDENT. *TR
Service brakes, Apr 22, 2015
THE HONDA ODYSSEY HAS TERRIBLE BRAKE SHIMMYING, ESPECIALLY UNDER A LITTLE MORE LOAD/HIGHER SPEEDS OR DOWN HILLS. THERE ARE A LARGE NUMBER OF COMPLAINTS ABOUT THIS EXACT PROBLEM AND THAT THE UNDER-SIZED ROTORS WARP EXTREMELY EASILY. HONDA DOES NOT COVER THIS UNDER WARRANTY AND EVEN THE REPAIR REP KNEW IT WAS A KNOWN ISSUE. HONDA KNOWS ABOUT THE ISSUE, IT AFFECTS ALL RECENT YEARS OF THE ODYSSEY YET NOTHING IS DONE ABOUT IT. I BELIEVE IT'S A SAFETY ISSUE. *TR
Air bags, Mar 27, 2015, crash
THE VEHICLE HAD A FULL FRONTAL IMPACT , THE IMPACT WAS ALL THE WAY TO THE ENGINE BUT NONE OF THE AIRBAGS WERE DEPLOYED , MY FRONT PASSENGER HEAD WAS HIT AGAINST THE MIRROR/VISOR I AM REALLY CONCERNED ABOUT THE SAFETY OF THIS VEHICLE . CALLED AMERICAN HONDA ABOUT THE INCIDENT AND THEY HAVE ASKED ME TO READ THE SRS AIRBAGS MANUAL ON WHY THEY HAVEN'T DEPLOYED. *TR