2004 Hyundai Santa FE
Problems, recalls and owner-reported issues
Suspension is the leading concern among 303 owner complaints filed for this model year. This is the 9th highest complaint count among 25 Santa FE model years with reports.
Of the 2004 reports, 32 involved a crash and 7 involved a fire. 35 people were injured.
What owners report most often
Recalls and investigations
Suspension, front, springs, coil springsJul 18, 2014
Hyundai Motor Company (Hyundai) is recalling certain model Year 2001-2006 Santa Fe vehicles manufactured from March 31, 2000, through February 15, 2006, that are registered and operated, or which were originally sold and registered, in the following 20 salt belt" states and the District of Columbia: Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. The affected vehicles may experience front coil spring corrosion from road salt, causing the coil spring to fracture and make contact with the tire.
If the front coil spring fractures due to corrosion it could cause the coil spring to make contact with the tire, possibly puncturing the tire and increasing the risk of a vehicle crash.
Hyundai will notify owners, and dealers will inspect and if necessary replace the coil spring, free of charge. The recall began on October 24, 2014. Owners may contact Hyundai customer service at 1-800-633-5151. Hyundai's number for this recall is 124.
Campaign 14V435000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleMar 16, 2004
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 3.5 LITER V-6 ENGINES, 4-WHEEL DRIVE AND ANTILOCK BRAKING SYSTEMS (ABS), IF THE BRAKE PEDAL IS DEPRESSED AT SPEEDS BETWEEN 3 AND 12 MPH WHEN THE BRAKE PAD FRICTION SURFACES ARE WET, A VIBRATION MAY OCCUR BETWEEN THE BRAKE DISCS AND PADS CAUSING ABS SENSOR ELECTRONIC SIGNAL NOISE TO DEVELOP. AT SPEEDS BELOW 5 MPH, THE ABS SENSOR SIGNAL NOISE MAY CAUSE THE ABS ELECTRONIC CONTROL UNIT (ECU) TO ACTIVATE THE ABS, EXTENDING THE STOPPING DISTANCE.
IF AN EXTENDED STOPPING DISTANCE OCCURS, IT COULD RESULT IN A CRASH.
DEALERS WILL REPROGRAM THE ABS ECU. OWNER NOTIFICATION BEGAN ON MARCH 24, 2004. OWNERS SHOULD CONTACT HYUNDAI AT 1-800-633-5151.
Campaign 04V131000 on NHTSA.gov
Equipment, other, labelsDec 18, 2003
CERTAIN SPORT UTILITY VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 120, "TIRE SELECTION AND RIMS FOR MOTOR VEHICLES OTHER THAN PASSENGER CARS."
THE TIRE PRESSURE LABELS DO NOT CONTAIN THE INFORMATION REQUIRED BY THE STANDARD.
OWNERS WILL BE PROVIDED WITH A CORRECT LABEL AND INSTALLATION INSTRUCTIONS. OWNER NOTIFICATION BEGAN ON OCTOBER 29, 2003. OWNERS SHOULD CONTACT HYUNDAI AT 1-800-633-5151.
Campaign 03V520000 on NHTSA.gov
Representative owner complaints
303 reports, newest first.
Suspension, Structure, Apr 30, 2008
ONE MONTH AGO,WITH 40,600 MILES ON MY HYUNDAI SANTA FE THE RIGHT FRONT SPRING BROKE AND SHREDDED MY TIRE WHICH THE HYUNDAI DEALER REPLACED UNDER WARRANTY. THREE WEEKS LATER THE LEFT FRONT SPRING BROKE AND SHREDDED THAT TIRE ALSO. IF I HAD BEEN ON THE EXPRESS WAY, I PROBABLY WOULDN'T BE HERE TO TELL ABOUT IT. IN THE PAST FIFTY YEARS I HAVE OWNED 15 CARS AND NEVER HAD A FRONT SPRING BREAK DOWN MUCH LESS TWO IN THREE WEEKS. EVEN THOUGH THE HYUNDAI DEALER,PATRICK OF SCHAUMBURG, REPLACED THESE SPRINGS UNDER WARRANTY, I STILL INCURRED A $200.00 CAR RENTAL BILL. HYUNDAI DOESN'T SEEM TO KNOW WHAT THE CAUSE IS OF THESE SPRING FAILURES AT ONLY 40,600 MILES. ANY HELP AS TO THE CAUSE OF THIS PROBLEM WOULD BE GREATLY APPRECIATED. *TR
Service brakes, Hydraulic, Vehicle speed control, Feb 11, 2008
2004 HYUNDAI SANTA FE WITH BRAKE FAILURE. CONSUMER STATES THAT HYUNDAI HAS NOT COME UP WITH A REASON WHY THIS FAILURE HAS OCCURRED. CONSUMER BARELY MISSED AN ACCIDENT BY APPLYING THE EMERGENCY BRAKE AND SLIDING TO A STOP. *KB THE CONSUMER STATED A RECALL HAD BEEN ISSUED FOR THE ABS, HOWEVER HIS VEHICLE WAS NOT INCLUDED THE RECALL. THE DEALER SUGGESTED ALL TYPES OF SCENARIO'S FOR THE BRAKE FAILURE. THE CONSUMER SUSPECTED THERE MAY BE A DEFECT IN THE ABS. THE CONSUMER STATED THE BRAKES WERE APPLIED AND SLOWING THE VEHICLE NORMALLY WHEN THEY SUDDENLY DISENGAGED. THE CONSUMER STATED HE WAS UNABLE TO DISENGAGE THE CRUISE CONTROL SYSTEM BY DEPRESSING THE BRAKE PEDAL, AND THE VEHICLE CONTINUED TO ACCELERATE. THE CRUISE CONTROL WAS MANUALLY DISENGAGED BY PRESSING THE CRUISE CONTROL OFF BUTTON AFTER PRESSING THE BRAKE PEDAL SEVERAL TIMES FAILED TO DISENGAGE THE SYSTEM.
Latches/locks/linkages, Jan 25, 2008
MAINLY THE PASSENGER SIDE REAR DOOR AND ONCE IN AWHILE THE DRIVER SIDE REAR DOOR WILL LOCK AUTOMATICALLY AND THE REST OF THE OTHER DOORS REMAIN UNLOCKED. I CAN NOT GET THE DOOR UNLOCKED UNLESS I USE THE ELECTRONIC KEY. HOWEVER, I HAVE TO FIRST LOCK ALL THE DOORS AND UNLOCK THEM FOR THIS TO UNLOCK. THE DOOR DOES NOT LOCK EVERYTIME, BUT IT HAPPENS ENOUGH THAT I AM VERY WORRIED. LUCKILY, THERE HAS ONLY BEEN A FEW "EMERGENCY" SITUATIONS THAT I HAD TO QUICKLY GET TO MY SON AND I WAS UNABLE TO GET THERE BECAUSE THE DOOR LOCKED. HE THREW UP ONE TIME AND STARTED CHOKING, I HAD TO GO THROUGH THE PASSENGER SIDE AND HOP THE SEAT. FORTUNATELY, I WAS FAST ENOUGH AND HE WAS OK. IF I GOT INTO AN ACCIDENT I WOULD NOT BE ABLE TO GET MY SON TO SAFETY BECAUSE I COULD NOT GET THE DOOR OPENED. I HAVE 3 CHILDREN AT TIMES IN THE CAR AND A HANDY CAPPED FATHER WHO HAS TO SIT ON THAT SIDE. I AM VERY CONCERNED ON THE SAFETY OF MY CHILD AND FAMILY MEMBERS. I HAVE BROUGHT THIS TO THE ATTENTION OF THE DEALER SHIP I PURCHASED MY VEHICLE FROM SINCE DAY ONE, ON UNCOUNTABLE AMOUNT OF TIMES AND I KEPT GETTING TOLD, THERE IS NOTHING THEY CAN DO ABOUT THIS. I HAD KNOW IDEA WHAT TO DO AS NOBODY WAS HELPFUL. I WANTED TO BUY A NEW CAR, BUT I CAN NOT AFFORD IT. MY SON GOT THE "CARS" MOVIE FOR CHRISTMAS AND WITHIN IT WAS THIS "BROCHURE" AND I FOUND THIS SITE. PLEASE HELP. *TR
Engine and engine cooling, Jan 7, 2008
SINCE THE PURCHASE OF THIS SANTA FE IN 04 THERE HAVE BEEN SIX TIMES WHERE THE VEHICLE HAD BEEN DRIVEN DOWN THE ROAD AND DIED. I HAVE BEEN SCARED FOR MY AND MY SON'S LIFE AS THIS JUST HAPPENED ON AN INTERSTATE AND IF IT WOULDN'T HAVE HAPPENED BEFORE I WOULDN'T HAVE KNOWN HOW TO REACT BUT I BARELY PULLED THE CAR OFF THE ROAD. HYUNDAI SAID THE PROBLEM WAS UNBALANCED TIRE PRESSURE...OBVIOUSLY THEY DON'T RESPECT WOMEN. *TR
Service brakes, Hydraulic, Dec 19, 2007, crash
TL*THE CONTACT OWNS A 2004 HYUNDAI SANTA FE. WHILE BACKING UP AT 3 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE CONTINUED MOVING AND STRUCK ANOTHER VEHICLE. THE CONTACT'S VEHICLE SUSTAINED BACK END DAMAGE. ON ONE OCCASION, WHILE APPROACHING A TRAFFIC LIGHT, THE VEHICLE MOVED FORWARD WHILE THE BRAKE PEDAL WAS DEPRESSED. SHE CRASHED INTO ANOTHER VEHICLE. HYUNDAI STATED THAT THERE WAS NO RELEVANT RECALL FOR THAT FAILURE; HOWEVER, THE CONTACT FOUND NHTSA CAMPAIGN ID NUMBER 04V131000 (SERVICE BRAKES, HYDRAULIC:ANTILOCK:CONTROL UNIT/MODULE ). THE POWERTRAIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 26,603.
Air bags, Nov 29, 2007, crash
FAILURE OF DRIVER'S SIDE FRONTAL AIRBAG TO DEPLOY ON A 2004 HYUNDAI SANTA FE. MY WIFE WAS DRIVING HER SANTA FE ON A TWO-LANE COUNTRY ROAD IN WESTERN PENNSYLVANIA. WEATHER AND ROAD CONDITIONS WERE NORMAL, WITH NO ICE, SNOW, OR OTHER SLIPPING HAZARDS ON THE ROAD. AS SHE ROUNDED A CURVE A CAR WAS STOPPED DIRECTLY IN FRONT OF HER AND BECAUSE HER VISION WAS OBSTRUCTED BY LANDSCALE ALONG THE ROAD SHE COULD NOT SEE THE OTHER VEHICLE (A 1988 JEEP TRUCK) BEFORE SHE STRUCK IT. DAMAGE TO THE JEEP WAS MINIMAL (BROKEN REAR WINDOW AND BENT BUMPER), BUT DAMAGE TO THE FRONT OF HER SANTA FE WAS EXTENSIVE, ESTIMATED ABOUT $9,500. I CALLED OUR LOCAL HYUNDAI DEALERSHIP IN MONTGOMERY, ALABAMA TO URGE THEM TO CONTACT THE MANUFACTURER ABOUT A POTENTIAL AIRBAG MALFUNCTION. I WAS TOLD BY THE SERVICE DEPARTMENT THE FAILURE OF THE AIRBAG TO DEPLOY WAS NOT UNUSUAL BECAUSE THE AIRBAG DEPLOYMENT SENSORS ARE LOCATED WELL BACK FROM THE FRONT OF THE CAR. GIVEN THE SEVERE DAMAGE TO THE CAR (THE FRONT IS EXTENSIVELY CRUSHED) AND THE PENNSYLVANIA STATE TROOPERS OBSERVATION THAT HE WAS SURPRISED THE AIRBAG DID NOT DEPLOY, HYUNDAI SHOULD ADDRESS THIS POTENTIAL PROBLEM. *TR
Vehicle speed control, Oct 17, 2007
TL*THE CONTACT OWNS A 2004 HYUNDAI SANTA FE. WHILE IDLING, THE VEHICLE KEPT MOVING ALMOST HITTING A PEDESTRIAN. THE FAILURE OCCURS INTERMITTENTLY WHEN MERGING INTO TRAFFIC OR AT A TRAFFIC LIGHT. THE CURRENT AND FAILURE MILEAGES WERE 11,600. THE CONSUMER EXPERICED SUDDEN ACCELERATION WHILE HER FOOT WAS ON THE BRAKE. UPDATED 11/06/07. *JB
Engine and engine cooling, Sep 9, 2007
UPON RETURN FROM VACATION, POWER STEERING WAS MOANING, LOSS OF FLUID FROM UNDER FRONT OF VEHICLE. EXAMINATION REVEALED LOSS DUE TO FLUID COOLER LINE BENEATH RADIATOR. FLUID WAS LEAKING ONTO THE CATALYTIC CONVERTER INCHES TO THE REAR OF THE LINE. EXAMINATION REVEALED BLACK STAINING ON SURFACE OF CONVERTER DUE TO SKIN TEMPERATURE OF APPROXIMATELY 1200 DEG. FIX WAS TO REPLACE COOLER LINE. THIS IS POTENTIAL CAUSE OF LOSS OF STEERING CONTROL AND/OR VEHICULAR FIRE. *TR
Seat belts, Aug 22, 2007
DRIVERS SEAT BELT STUCK IN BUCKLED POSITION. DEALER WILL NOT REPAIR SEAT BELT. CAR IS A 2004 HYUNDAI SANTA FE. *TR
Air bags, Aug 21, 2007
AIR BAG LIGHT CONTINUALLY COMES ON, DEALER MUST MAKE REPAIRS. WHEN LIGHT IS ON, AIR BAGS DO NOT FUNCTION. THE FIRST TIME THIS HAPPENED, THE SERVICE MANAGER STATED THAT THIS IS A COMMON PROBLEM WITH THIS MODEL. *TR
Visibility, Aug 8, 2007
TL*THE CONTACT OWNS A 2004 HYUNDAI SANTA FE. WHILE DRIVING 20 MPH IN THE RAIN, THE PASSENGER SIDE WINDSHIELD WIPER SHUT OFF. THE DEALER HAS NOT INSPECTED THE VEHICLE. THE CURRENT AND FAILURE MILEAGES WERE 39,995.
Air bags, Jul 25, 2007
2004 HYUNDAI SANTA FE WITH AIR BAG SAFETY CONCERNS CUSTOMER STATES THAT THE REPAIR OF THE AIR BAG WARNING LIGHT IS ON**CC THE CONSUMER STATED THAT A SAFETY DEVICE SHOULD LAST LONGER THAN 69,000 AND HE SHOULD NOT HAVE TO BARE THE RESPONSIBILITY OF PAYING FOR THE REPAIR. *JB
Suspension, Fuel system, Gasoline, Tires, May 23, 2007
NO PRIOR WARNINGS OR CONDITIONS EXISTED PRIOR TO FAILURE. THE VEHICLE WOULD NOT START AND IT WAS DIAGNOSED BY A FELLOW COWORKER TO BE THE FUEL PUMP. AAA WAS CALLED TO TOW THE VEHICLE , AND UPON ARRIVAL, PUT CAR IN NEUTRAL TO BACK IT UP IN ORDER TO TOW. IMMEDIATELY, THE FRONT DRIVER TIRE WHEN FLAT, AND IT WAS A RESULT OF THE FRONT STRUT ASSEMBLY BREAKING AND CAUSING THE COIL SPRING TO SNAP AND PIERCE THE FRONT TIRE. IT HAS BEEN 6 DAYS , AND I WAS STILL WITHOUT THE VEHICLE WHICH WAS ONLY 3 1/2 YEARS OLD WITH 65,000 MILES. I WAS TOLD THAT NOTHING WAS COVERED BY WARRANTY AND REPLACEMENT PARTS WERE NOT AVAILABLE. IN ORDER TO GET THE VEHICLE FIXED QUICKLY I HAD TO ACCEPT PARTS FROM A 2006 VEHICLE.*AK
Service brakes, Hydraulic, May 14, 2007
I AM SUSPICIOUS OF THE BRAKING SYSTEM OF THE 2004 HYUNDAI SANTA FE. ONCE, WHEN DRIVING IN WET CONDITIONS AND APPROACHING AN INTERSECTION, I TRIED TO STOP QUICKLY AND THE BRAKES MADE A STRANGE CLUMPING NOISE AND DID NOT SLOW THE VEHICLE. I ENDED UP IN THE MIDDLE OF THE INTERSECTION WITH CROSSING TRAFFIC COMING AT ME. IN ANOTHER INCIDENT, WHILE SIMPLY DRIVING ALONG THE ROAD, ONE OF THE TIRES RAN OVER A SHALLOW IMPRESSION IN THE ROAD , NOT EVEN THE SIZE OF A POT HOLE, AND THE BRAKING SYSTEM IMMEDIATELY LOST HYDRAULIC PRESSURE WITH THE BRAKE PEDAL DEPRESSING TO THE FLOOR WITHOUT RESISTANCE. THE VEHICLE WAS TRAVELING DOWN A HILL AND LOST BRAKING ABILITY FOR APPROXIMATELY 3-5 SECONDS. LUCKILY NOTHING MORE SERIOUS OCCURRED.*AK
Service brakes, Hydraulic, Apr 10, 2007
BRAKE FAILURE. THE REAR BRAKE CALIPER FROZE/LOCKED WITH LESS THAN 10,000 MILES ON CAR SINCE IT WAS PURCHASED NEW.*AK
Air bags, Dec 11, 2006, crash
I HAVE A 2004 HYUNDAI SANTA FE.12/9/06 MY WIFE AND DAUGHTER WERE INVOLVED IN A ACCIDENT WERE NEITHER FRONT AIR BAGS WENT OFF. THE POINT OF IMPACT WAS THE DRIVERS FRONT LEFT. PARAMEDICS AS WELL AS MYSELF WERE CONCERNED THAT THE AIR BAGS DID NOT DEPLOY. *NM
Power train, Dec 7, 2006
6/11/06: UPON BREAKING OFF HIGHWAY, VEHICLE MADE A CRUNCHING NOISE, THEN A HARD SCREECHING STOP, PROCEEDED TO IDLE, MAKE A HARD STOP. THE VEHICLE WASN'T RECOGNIZING GEARS, CONTINUING TO THRUST THE CAR INTO HARD STOPS, JERKING REPEATEDLY AS I TRIED TO ACCELERATE. HEADING HOME, IT HAPPENED AGAIN. THE NEXT DAY TOOK IT TO OUR DEALERSHIP. AS SOON AS I PUT IT IN REVERSE, THE PROBLEM OCCURRED. THEY REPLACED THE ABS MODULE, TEST DROVE IT AND SAID IT WAS FIXED. 6/25: SAME PROBLEM (SAME DISTANCE: 75 MILES). THE DEALERSHIP TEST DROVE, SAID THEY COULDN'T FIND PROBLEM. I TOLD THEM TO DRIVE IT SOME DISTANCE. SERVICE ADVISOR DROVE IT AND NOTHING. THEY DROVE IT AGAIN, DUPLICATED THE PROBLEM, RECORDED DATA. CALLED THEIR TECH LINE, UNHOOKED REAR COUPLER TO SEE IF THAT WAS IT. THEY REPLACED THE REAR COUPLER, TEST DROVE IT AND SAID IT WAS FIXED. I QUESTIONED IF IT COULD BE THE TRANSMISSION. WAS TOLD THEY COULDN'T REPLACE THINGS ON A WHIM. 10/26: PROBLEM OCCURRED (SAME DISTANCE). WIFE PHONED SERVICE ADVISOR,HE TOLD HER THE VEHICLE WAS FIXED PREVIOUSLY. TOWED IT TO A NEARBY DEALER. THEY CHECKED THE FLUIDS, RESET THE COMPUTER, COULDN'T DUPLICATE THE PROBLEM. SINCE THIS TIME, THE FOLLOWING HAS OCCURRED: 10/31: WROTE A DETAILED LETTER AND SENT IT TO HYUNDAI. 11/04: LETTER WAS RECEIVED. 11/20: DIDN'T HEAR BACK, I PHONED HYUNDAI. 11/22: REPRESENTATIVE PHONED (I WAS UNAVAILABLE). 11/27: SPOKE WITH REP; TOLD TO CONTACT SERVICE MANAGER TO SET UP APPT WITH A FACTORY REP NEXT TIME THEY ARE AT DEALERSHIP. 11/28: SENT EMAIL WITH LETTER TO THE SERVICE MANAGER AND HYUNDAI, ASKING FOR A CALL BACK. 11/29: RECEIVED SURVEY FROM HYUNDAI, I RESPONDED UNFAVORABLY. 12/06: RECEIVED EMAIL FROM HYUNDAI, AGAIN REFERRING ME TO THE SERVICE MANAGER. THIS IS A GENUINE A LACK OF SERVICE FROM OUR DEALERSHIP AND HYUNDAI ITSELF. MOST IMPORTANTLY IT'S A SAFETY CONCERN. I ASK YOU TO CONSIDER THIS INFORMATION. PLEASE ASSIST ME IN ANY WAY THAT YOU CAN. RESPECTFULLY, BRANDAN PIERARD. *NM
Vehicle speed control, Nov 24, 2006
THERE IS A SAFETY DEFECT (THE VEHICLE LUNGES FORWARD WHEN THE GAS PEDAL IS LIGHTLY DEPRESSED) WITH OUR 2004 HYUNDAI SANTE FE WHICH WE HAVE REPORTED TO POHANKA, 5200 JEFFERSON DAVIS HIGHWAY, FREDERICKSBURG, VA 22408 ON MORE THAN THREE OCCASIONS: DATEINVOICE NO.DEALER COMMENT OCTOBER 6, 2005353592CAUSE: C40, 39106F00 PCM REPROGRAMMING (04-36-012) MARCH 6, 2006364047OPERATING PER SPECIFICATIONS APRIL 20, 2006367165COULD NOT DUPLICATE THE CONCERN THE REPROGRAMMING DONE IN 2005 SEEMED TO HELP FOR ABOUT A MONTH. SINCE THAT TIME THE PROBLEM HAS GOTTEN PROGRESSIVELY WORSE. WE THINK THE VEHICLE IS UNSAFE TO OPERATE BECAUSE IT CAN RAPIDLY ACCELERATE WITHOUT WARNING. *NM UPDATED 12/15/06. *JB
Electrical system, Sep 25, 2006
DT*: THE CONTACT STATED WHILE DRIVING AT ANY SPEED, THE SPEEDOMETER DROPPED DOWN TO 0 MPH. THE SPEEDOMETER PICKED BACK UP BETWEEN 2-5 MINUTES. THE PROBLEM WAS GETTING PROGRESSIVELY WORSE. THE DEALERSHIP WAS AWARE OF THE PROBLEM. SOMETIMES THE PROBLEM OCCURRED 2-3 TIMES A DAY.*AK UPDATED 10/17/2006 - THIS PROBLEM HAS BEEN ONGOING SINCE THE VEHICLE WAS PURCHASED. *NM
Vehicle speed control, Aug 21, 2006
LAST WEEK, MY HUSBAND WAS SLOWLY PULLING OUT OF A PARKING LOT AND WAS APPLYING THE BRAKES AS A GROUP OF PEOPLE PASSED IN FRONT OF HIM. THE VEHICLE SPONTANEOUSLY LURCHED FORWARD AND REVVED TO 4-5,000 RPM. MY HUSBAND WAS STANDING ON THE BRAKES BUT THE VEHICLE CONTINUED TO MOVE FORWARD; THE PASSENGER TURNED THE CAR OFF AT WHICH POINT THE VEHICLE STOPPED GOING FORWARD--THE PEOPLE IN FRONT OF THE VEHICLE BARELY ESCAPED BEING RUN OVER BY OUR SANTA FE. NEEDLESS TO SAY, THIS IS AN UNSAFE VEHICLE FOR ALL INVOLVED--DRIVER, PASSENGERS, OTHER CARS, PEDESTRIANS, ETC. WE WERE 100 MILES AWAY FROM HOME ON VACATION AND HAD THE CAR TOWED TO THE LOCAL DEALERSHIP WHERE WE BOUGHT THE VEHICLE. THAT DEALERSHIP (PORTER CHEVROLET/HYUNDAI, NEWARK, DELAWARE) HAS HAD THE VEHICLE FOR OVER A WEEK AND IS TELLING US THAT NO CODES ARE APPEARING AND THEY CAN DO NOTHING TO FURTHER INVESTIGATE AND/OR CORRECT THE PROBLEM. *JB
Engine and engine cooling, Aug 12, 2006, fire
ALLSTATE FOUND THAT THERE WAS 1) WATER PUMP FAILURE 2) SOME FORM OF DRIVE BELT FAILURE, AND 3) THE INTERFERENCE ENGINE HAD PARTS COLLIDE WITHIN THE ENGINE LEADING TO A FIRE. THIS OCCURRED AS MY PREGNANT WIFE WAS DRIVING DOWN THE ROAD. HYUNDAI IS CURRENTLY NEGOTIATING WITH ME TO REIMBURSE ME FOR THE TOTAL LOSS. OF COURSE, THEY ARE NOT OFFERING ME WHAT I LOST ON THE INVESTMENT AT THIS POINT. THE DEALERSHIP WAS FOUND TO NOT BE LIABLE BY THE BBB; THEREFORE I AM COMMUNICATING DIRECTLY WITH REPRESENTATIVES AT HYUNDAI MOTOR CO. I AM VERY CONCERNED ABOUT THE SAFETY OF THIS VEHICLE, AND I AM CURIOUS ABOUT WHETHER WE ARE THE ONLY FAMILY THAT THIS HAS HAPPENED TO. I CAN PROVIDE YOU WITH THE 12 PAGE INSURANCE COMPANY REPORT; I LACK ANY KNOWLEDGE OF ENGINES AND HOW THEY WORK, BUT IT APPEARS TO ME THAT THIS IS AN EXTREME DANGER TO CONSUMERS. I BELIEVE THIS SHOULD BE INVESTIGATED FURTHER. SINCE HYUNDAI IS WILLING TO SETTLE WITH ME, IT CAN ONLY BE RECOGNIZED THAT THEY KNOW THIS PRODUCT WAS UNSAFE. I HAVE FILED A COMPLAINT WITH THE NHTSA AND NUMEROUS OTHER SITES. IN FACT, I HAVE CREATED MY OWN BLOG: WWW.FLAMINGHYUNDAI.BLOGSPOT.COM, WHICH HAS LINKS TO 5 OTHER BLOG PAGES DESCRIBING MY STORY. WHAT IS SO CRAZY ABOUT ALL OF THIS IS YOU CAN FIND 50 STUPID & PETTY THINGS RECALLED AT WALMART EVERYDAY, BUT A VEHICLE CATCHES FIRE AND YOUR TOLD "IT'S AN ACT OF GOD." PLEASE FEEL FREE TO CONTACT ME AT ANYTIME; I WELCOME YOUR RESPONSE. THANK YOU. *NM
Service brakes, Hydraulic, Jul 28, 2006, crash
DT*: THE CONTACT STATED THE BRAKES FAILED WHILE PARKING WHICH CAUSED THE VEHICLE TO HIT A BUILDING. THE VEHICLE WAS TRAVELING 2-3 MPH. THERE WAS DAMAGE DONE TO THE FRONT END OF THE VEHICLE. WHILE DRIVING TO THE DEALERSHIP, THE BRAKES FAILED AGAIN. WHILE THE VEHICLE WAS AT THE DEALERSHIP, THEY COULD NOT DUPLICATE THE BRAKE PROBLEM. AFTER LEAVING THE DEALERSHIP, THE BRAKES FAILED AGAIN. *AK
Tires, Jun 20, 2006
CATASTROPHIC TIRE FAILURE TIRE THAT FAILED WAS A BRIDGESTONE DUELLER P225/70 R16 THAT WAS AN ORIGINAL EQUIPMENT SPARE ON A 2004 HYUNDAI SANTA FE. THE SUV WAS PURCHASED NEW IN MARCH 2005, IT HAS APPROXIMATELY 25,000 MILES ON THE ODOMETER. THE SPARE WAS PLACED ON THE CAR ON THE PASSENGER SIDE REAR IN DEC. 2005 AND HAS APPROX. 5000 MILES ON IT. THE FAILURE OCCURRED ON I-95 IN SOUTH CAROLINA. IT WAS DAYTIME AND VISIBILITY WAS EXCELLENT. NO ROAD HAZARDS WERE OBSERVED AT ANY TIME. THE CAR HAD RECENTLY BEEN SERVICED AND ALL TIRES WERE FULLY INFLATED. THE CAR SHOWED NO SIGNS OF POOR OR ERRATIC HANDLING PRIOR TO THE INCIDENT. THERE WAS A LOUD SOUND WITH AN IMMEDIATE COMPLETE FAILURE OF THE TIRE. THE CAR WAS BROUGHT UNDER CONTROL WITH SOME DIFFICULTY. THIS INCIDENT OCCURRED AT A SPEED OF 70 MPH. THE TIRE WAS EXAMINED BY GARAGE PERSONNEL IN SC AND IN TALLAHASSEE, FL. IN BOTH CASES, NO SIGN OF ROAD HAZARD DAMAGE COULD BE FOUND. FURTHER, THERE WAS GENERAL AGREEMENT THAT THE TIRE HAD APPARENTLY FAILED DUE TO A SIDEWALL FLAW WHERE IT MET THE TREAD. I HAVE RETAINED THE DAMAGED TIRE FOR YOUR EXAMINATION. YOU SHOULD NOTE THAT IN 2004, BRIDGESTONE RECALLED A DIFFERENT SIZE OF THIS TIRE THAT WAS BEING USED AS A SPARE FOR A SIMILAR PROBLEM. I SUSPECT THAT THERE IS A LARGER PROBLEM THAT BRIDGESTONE IS COVERING UP DUE TO FIRESTONE'S WELL DOCUMENTED PROBLEMS. *JB
Service brakes, Hydraulic, Vehicle speed control, Apr 10, 2006
THE 1ST -DEC. 23 2004. MY HUSBAND AND I WAS TRAVELING ON THE INTERSTATE AND THE CAR BEGAN TO SLOW DOWN. MY HUSBAND PULLED TO THE SIDE OF THE ROAD AND THERE WAS SMOKE COMING FROM THE BRAKES. AFTER GETTING OUT AND INSPECTING FOR PROBLEMS WE GOT BACK IN THE CAR AND ATTEMPTED TO PROCEED FORWARD AND THE CAR WOULD NOT MOVE. WE CALLED THE TOW TRUCK. BY THE TIME CAR GOT TO THE SERVICE DEPARTMENT, THEY WERE ABLE TO DRIVE THE VEHICLE. WHEN THEY DID THEIR INSPECTION, THEY COULD NOT FIND ANY PROBLEMS. WE WENT A WEEK LATER AND PICK THE CAR UP AND DROVE AWAY. WITHIN 2 WEEKS, A SIMILAR PROBLEM AROSE, BUT THE CAR WAS STILL DRIVABLE; THEREFORE WE DID NOT TAKE IT IN, BUT DID CALL TO INFORM THE DEALERSHIP OF THE PROBLEM. IN FEBRUARY 2006, THE PROBLEM CAME AGAIN AND THE CAR HAD TO BE TOWED TO THE NEAREST DEALER. INITIALLY THERE WAS NO PROBLEM FOUND, BUT I REQUESTED THEY CHECK THE BRAKES AND IT WAS A FAULTY MASTER CYLINDER. THIS WAS REPLACED. WITHIN 2 MONTHS, WE WERE PULLING FROM THE DRIVEWAY AND IT APPEARED MY HUSBAND HAD MISTAKENLY PUT HIS FOOT ON THE GAS, HOWEVER WE WERE SURE IT WAS THE BRAKES AND THE ENGINE REVVED UP AND CONTINUED TO MOVE FORWARD. WE CALLED AND REPORTED AND THEY SAID WE COULD BRING IT IN FOR SERVICE., HOWEVER THEY RELY ON THE COMPUTER TO INDICATE THE PROBLEM. NO PROBLEM EXISTED BASED ON THE COMPUTER. AS RECENT AS SATURDAY, APRIL 8, 2006, MY SON AND I WAS DRIVING AND I WAS PULLING BEHIND A LINE OF CARS THAT WERE STOPPING AT A STOP LIGHT AND THE ENGINE REVVED AS I PUT MY FOOT ON THE BRAKES. THE CAR DID NOT STOP UNTIL I QUICKLY PUT IT IN PARK. WE TOOK THE CAR IN TODAY, MONDAY, APRIL 10 AND AGAIN, NO PROBLEM BEING FOUND. I CALLED THE HYUNDAI CUSTOMER SERVICE, WHO IS INVESTIGATING THE INCIDENT. MY CONCERN IS THAT WE KNOW THAT THERE IS A PROBLEM, BUT SINCE WE NOW RELY SOLELY ON COMPUTER TO LOCATE PROBLEMS WE MAY NEVER GET THE PROBLEM SOLVED. I HOPE IT DOESN'T TAKE AN ACCIDENT TO GET THIS PROBLEM RESOLVED. *NM
Engine and engine cooling, Apr 2, 2006, fire
MY PREGNANT WIFE WAS DRIVING DOWN THE HIGHWAY. THERE WAS NO ACCIDENT. THERE WERE NO WARNING SIGNS BEFORE IT WAS TO LATE. WIFE SAW SMOKE COMING UP FROM THE ENGINE OF OUR 2004 HYUNDAI SANTA FE (ODO 24,000 MILES). SHE PULLED OVER TO THE CURB. THE VEHICLE HAD NEVER DONE THIS BEFORE. MY PREGNANT WIFE WAS PULLED OUT OF THE BURNING VEHICLE BY A PASSERBY. WIFE SUFFERED A CONTUSION TO HER RIGHT CHEEK DURING THIS INCIDENT. SHE DID NOT KNOW THE VEHICLE WAS ON FIRE. SHE NOTIFIED 911 WHO SENT A FIRE TRUCK AND POLICE OFFICER. THE VEHICLE EXPLODED AT LEAST 3 TIMES AS SHE WAITED OUTSIDE IN THE COLD, FRENZIED BY THE DISASTER. THE FIRE WAS SO INTENSE THAT THE FRONT WHEELS WERE MELTED. A POLICEMAN AND 2 FIRE TRUCKS RESPONDED TO THE BLAZE. THE VEHICLE HAS BEEN DECLARED A TOTAL LOSS BY ALLSTATE. RELIABLE IMPORTS (SPRINGFIELD, MO.) WOULD NOT EVEN HELP US OBTAIN A RENTAL CAR. THE SAFETY FEATURES OF THIS HYUNDAI VEHICLE WERE PROUDLY ACCLAIMED BY THE CAR SALESMAN AND MANAGER AT THE DEALERSHIP. BOTH THE MANUFACTURER AND THE DEALERSHIP HAVE BEEN UNHELPFUL IN HELPING US IN ANY WAY. THE VEHICLE WAS UNDER A FULL BUMPER-TO-BUMPER, NEW VEHICLE WARRANTY. THEY WILL NOT ACCEPT RESPONSIBILITY FOR THE FIRE, AND DO NOT OFFER TO CONDUCT THEIR OWN INVESTIGATION ON THE VEHICLE. HYUNDAI AND RELIABLE IMPORTS SHOW COMPLETE DISINTEREST IN THE VEHICLE'S SPONTANEOUS COMBUSTION, AND SHOW THE WORLD NO CONCERN OVER THE FACT THAT THIS MAY PROVE TO BE A NON-ISOLATED EVENT. SINCE THEN, RELIABLE IMPORTS IN SPRINGFIELD, MISSOURI HAS FIENDISHLY SENT ME AN EMAIL REMINDER TO HAVE MY VEHICLE SERVICE RENEWED. THE INSURANCE COMPANY AND HYUNDAI BOTH FAILED TO INSTRUCT ME TO FILE MY COMPLAINT @ NHTSA. AN ATTORNEY INSTRUCTED ME TO FILE THE COMPLAINT HERE. *JB