2013 Hyundai Santa FE
Problems, recalls and owner-reported issues
Engine is the leading concern among 605 owner complaints filed for this model year. This is the 3rd highest complaint count among 25 Santa FE model years with reports.
Of the 2013 reports, 14 involved a crash and 41 involved a fire. 13 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/modulePark outsideSep 22, 2023
Hyundai Motor America (Hyundai) is recalling certain 2011-2015 Elantra, Genesis Coupe, Sonata Hybrid, 2012-2015 Accent, Azera, Veloster, 2013-2015 Elantra Coupe, Santa Fe, 2014-2015 Equus, 2010-2012 Veracruz, 2010-2013 Tucson, 2015 Tucson Fuel Cell, and 2013 Santa Fe Sport vehicles. The Anti-Lock Brake System (ABS) module may leak brake fluid internally and cause an electrical short, which can result in an engine compartment fire while parked or driving.
An engine compartment fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will replace the ABS fuse, free of charge. Owner notification letters were mailed April 10, 2024 through October 11, 2024. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 251.
Campaign 23V651000 on NHTSA.gov
Latches/locks/linkages, hood, latchJun 5, 2017
Hyundai Motor America (Hyundai) is recalling certain 2013-2017 Santa Fe and Santa Fe Sport vehicles. In the affected vehicles, the secondary hood latch actuating cable may corrode and bind, causing the secondary hood latch to remain in the unlatched position when the hood is closed.
If the hood is not securely closed or the primary latch is inadvertently released and the secondary latch is not engaged, the hood could unexpectedly open while driving, increasing the risk of a vehicle crash.
Hyundai will notify owners, and dealers will replace the secondary latch cable, free of charge. The recall began on August 4, 2017. Owner's may contact Hyundai customer service at 1-855-671-3059. Hyundai's number for the recall is 163.
Campaign 17V358000 on NHTSA.gov
Power train, axle assembly, axle shaftAug 12, 2013
Hyundai is recalling certain model year 2013 front wheel drive Santa Fe Sport vehicles manufactured July 13, 2012, through March 12, 2013; and equipped with 2.4 liter engines. Due to a manufacturing issue, the right front axle shaft may fracture.
A fractured front axle may result in a loss of power to the wheels. Additionally, if the vehicle is parked without the parking brake applied, it may roll away. Either condition increases the risk of a crash.
Hyundai will notify owners, and dealers will replace the front axle shaft assembly, free of charge. The recall began on September 19, 2013. Owners may contact Hyundai Custom Care Center at 1-800-633-5151. Hyundai's recall number is 112.
Campaign 13V355000 on NHTSA.gov
Representative owner complaints
605 reports, newest first.
Service brakes, Apr 27, 2019
EVERY 4MONTHS I HAVE TO REPLACE MY ROTATOR AND BREAKS ON THE FRONT LEFT SIDE AND RIGHT SIDE AND ON THE BACK LEFT SIDE AND RIGHT SIDE. I'VE HAD MY SUV FOR 2 YEARS AND 7MONTHS. IT STARTED EARLY LAST YEAR(MY BREAKS)AROUND FEBRUARY THE FIRST TIME A FRIEND OF MINE DONE THEM HE IS A MECHANIC. HE PUT THE FRONT ONE'S ON LEFT SIDE AND THE RIGHT SIDE. THEN ABOUT 4MOTHS LATER THE BACK ONE'S RIGHT AND LEFT SIDES. THEN 4MONTHS LATER THE LEFT AND RIGHT SIDE WENT OUT (FRONT). THEN AGAIN THE BACK BREAKS WENT I DONT UNDERSTAND WHAT IS GOING ON.THIS WILL BE MY THIRD GO AROUND WITH THESE BREAKS
Engine, Apr 12, 2019
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. WHILE DRIVING, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT HAD TO EXIT THE VEHICLE AND PUSH IT OFF THE RAILROAD TRACK. THE CONTACT POWERED OFF THE ENGINE AND THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. AN INDEPENDENT MECHANIC CAME TO THE CONTACT'S HOME AND DIAGNOSED THAT THE ENGINE SEIZED. THE CONTACT CALLED ELYRIA HYUNDAI (LOCATED AT 845 LEONA ST, ELYRIA, OH, 44035, (440) 324-770) AND WAS INFORMED THAT ALL THE RECALLS ON THE VEHICLE WERE COMPLETED. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 144,000.
Engine, Mar 20, 2019, fire
SHORT VERSION- THIS CAR STALLED IN THE MIDDLE OF HIGHWAY TRAFFIC AND WOULD NOT START AGAIN, CREATING A TRAFFIC HAZARD AND REQUIRED TOWING AND HYUNDAI DEALER SAID THERE WAS NOTHING WRONG WITH IT. LATER IT ALSO CAUGHT ON FIRE WHILE MOVING IN A PARKING LOT. THERE WAS SMOKE INSIDE THE CAR AND SMOKING COMING OUT THE FRONT GRILL. IT HAS SEVERAL KNOWN FACTORY MANUFACTURE KNOWN ISSUES THAT ARE WELL DOCUMENTED NATIONWIDE TO CREATE ENGINE FIRES, STALLING, SEIZED ENGINES, JUST LIKE OURS. . HYUNDAI REFUSES TO REMEDY. HYUNDAI ALSO DID A SOFTWARE UPDATE TO PREVENT ENGINE SEIZURE ON AN ALREADY DEAD MOTOR, THAT IS NOT PERFORMING ITS SAFETY FEATURES AS DESIGNED AND THEY WILL NOT REMEDY. THEY ARE CHARGING US FOR THE MOTOR THAT IS STILL DEFECTIVE, AND A SAFETY ISSUE, AND THEY WILL NOT FIX THEIR FACTORY DEFECT LEMON CAR.
Engine, Feb 28, 2019
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. WHEN THE CONTACT ATTEMPTED TO START THE ENGINE, IT TURNED OVER AND TOOK MORE THAN ONE ATTEMPT TO START. ALSO, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE CHECK ENGINE LIGHT ILLUMINATED BECAUSE THE VEHICLE MAY NOT HAVE AN AUTHENTIC FUEL CAP. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 98,600.
Fuel/propulsion system, Feb 4, 2019
MY 2.0T ENGINE WHICH I HAVE MAINTAINED RELIGIOUSLY PER THE FACTORY SEVERE SERVICE SCHEDULE WITH SYNTHETIC OIL FAILED WITHOUT WARNING DRIVING AT NIGHT ON THE HIGHWAY. THIS ALMOST RESULTED IN A COLLISION AND WAS ABLE TO EVENTUALLY PULL TO THE SIDE OF THE ROAD WITH WHAT LITTLE MOMENTUM I HAD. THIS WAS A DANGEROUS SITUATION AND I FEEL SHOULD BE INVESTIGATED.
Steering, Jan 24, 2019
STEERING COLUMN HAS STARTED TO MAKE NOISE WHEN GOING OVER LANE DIVIDERS AND OTHER BUMPS IN THE ROAD SOMETHING IS EITHER LOOSE OR BROKEN. STARTED AROUND 70,000 MILES. AFTER READING OTHER COMPLAINTS (HERE) I'M TAKING IT TO THE DEALER FOR REPAIR IMMEDIATELY.
Engine, Jan 16, 2019
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE SHUT OFF WITHOUT WARNING. THE CONTACT CALLED MAC HAIK HYUNDAI AT 361-576-1221 (LOCATED AT 4404 N NAVARRO ST, VICTORIA, TX 77904) AND WAS INFORMED THAT THE VEHICLE COULD NOT BE INSPECTED RIGHT AWAY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 128,000.
Engine, Jan 15, 2019, fire
I WAS DRIVING ON A TWO LINE HIGHWAY IN THE COUNTRY AND AS I WENT TO ACCELERATE THE CAR ENGINE QUIT. I COULD NOT RESTART THE CAR. AS I WAS PULLING OFF TO THE SIDE I SAW SMOKE COMING OUT OF THE ENGINE OR HOOD. I GOT MY DAUGHTER AND MYSELF OUT OF THE CAR SAFELY AND ONCE WE STEPPED AWAY FROM THE CAR I SAW AN ORANGE GLOW IN THE ENGINE AND THEN THAT GLOW BURST INTO FLAMES. I WAS IN MOTION AND I WAS DRIVING STRAIGHT WITHOUT TURNING. I BELIEVE I WAS GOING APPROXIMATELY 45 MILES AN HOUR AND ACCELERATED WHEN THE CAR ENGINE DIED. WE DID SMELL GAS AS I WAS PULLING OFF TO THE SIDE OF THE COUNTRY ROAD. I DID NOT HAVE A COLLISION, AN ACCIDENT OR HIT ANYTHING IN THE ROAD. AGAIN, I STARTED TO ACCELERATE AND THE ENGINE DIED. I HAD CONTROL TO GET THE CAR OVER TO THE SIDE OF THE COUNTRY ROAD. I WAS SURROUNDED PRIMARILY BY FARM FIELDS AND NO SIDEWALKS. I WAS ON ROUTE 47 AND I WAS ON THE STRAIGHT PART OF THE HIGHWAY WITHOUT ANY BENDS. I CALLED NINE-ONE-ONE IMMEDIATELY AND THEY DISPATCHED THE FIRE DEPARTMENT AND THE POLICE DEPARTMENT.. THE FIRE WAS EXTINGUISHED AND THE CAR TOWED TO MY PREFERRED AUTO SHOP. THIS HAPPENED ON FRIDAY, JANUARY 11TH, 2019 AT APPROXIMATELY 5:15 P.M. THE TEMPERATURE OUTSIDE WAS APPROXIMATELY 16 DEGREES. I HAVE CALLED MY INSURANCE COMPANY AND THEY ARE SENDING OUT SOMEONE TO LOOK AT IT.
Power train, Jan 4, 2019
TAKATA RECALL - ON 12/24/18 I WAS DRIVING WITH MY YOUNG KIDS IN THE CAR AND WE HEARD A LOUD BOOM AND CRAZY SOUNDS. WE PULLED OVER AND HAD THE CAR TOWED AFTER MY DAD SAID THE REAR DIFFERENTIAL WAS COMPLETELY BLOWN APART. THE DEALERSHIP SAID THEYVE NEVER SEEN SUCH A THING AND THOUGHT FOR SURE HYUNDAI WOULD REPAIR WITH A GOOD WILL REPAIR BUT HYUNDAI DECLINED IT. UPON GOOGLING I FOUND OUT THIS IS A COMMON PROBLEM AND IVE EVER BROUGHT THE CAR TO HYUNDAI FOUR TIMES FOR THE SOUNDS AND WAS TOLD IT WAS THE AC.
Steering, Dec 7, 2018
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. WHILE DRIVING APPROXIMATELY 45 MPH, THE POWER STEERING MALFUNCTIONED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN COUPLER WAS FRACTURED. THE CONTACT STATED THAT THE VEHICLE WAS CURRENTLY AT THE INDEPENDENT MECHANIC FOR REPLACEMENT OF THE COUPLER. THE DEALER (HOLLER HYUNDAI, 1150 ORLANDO AVE, WINTER PARK, FL 32789, (407) 645-6203) WAS CONTACTED AND STATED THAT THERE WAS NO RECALL FOR THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CONFIRMED THAT THE VIN WAS NOT INCLUDED IN A RECALL FOR THE STEERING WHEEL FAILURE. A CASE WAS OPENED AND THE CONTACT WAS REFERRED TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 89,000.
Engine, Dec 2, 2018, fire
WHILE DRIVING DOWN A 4 LANE DIVIDED STATE HIGHWAY I STARTED TO HEAR A CLICKING NOISE COMING FROM FRONT OF CAR; BUT CAR WAS STILL RUNNING. GOT WORSE AND STARTED HESITATING A LITTLE AS I PRESSED THE GAS PEDAL. I GOT STOPPED AT A RED LIGHT. WHEN I STARTED OFF FROM BEING STOPPED IT WOULD BARELY GO, THEN IT DIED. WITHIN A FEW MINUTES I NOTICED SMOKE COMING FROM THE ENGINE, GOT OUT AND SAW FLAMES COMING OUT OF GRILL AREA AND UNDERNEATH THE ENGINE AREA. CALLED 911, CAR WAS ON FIRE! I HAVE MANY VIDEOS OF THE INCIDENT. I HAD NO PREVIOUS PROBLEMS WITH THE CAR BEFORE NOW.
Electrical system, Nov 17, 2018
MY 2013 HYUNDAI SANTA FE LIMITED HAS PREVIOUSLY HAD TWO OF FOUR DOOR LATCH ASSEMBLIES FAIL. ONE WAS REPLACED UNDER WARRANTY ONE I PAID THE DEALERSHIP TO REPLACE. NOW A THIRD LATCH ASSEMBLY HAS FAILED. THERE ARE TWO TSBS AGAINST THIS FAILURE (14-01-004-1 AND 14-01-004) SPECIFICALLY FOR THE 2013 HYUNDAI SANTA FE YET THE DEALERSHIP SAYS MY VEHICLE IS NOT INCLUDED. THIS IS A SERIOUS SAFETY ISSUE AS WHEN IT OCCURS YOU HAVE NO ABILITY TO RECEIVE ANY SAFETY INFORMATION FROM THE CARS MONITORING SYSTEM BECAUSE THE ENTIRE DISPLAY JUST SAYS "DOOR AJAR"
Wheels, Engine, Fuel/propulsion system, Nov 12, 2018, fire
I OWN A 2013 SANTA FE AND I HAVE HAD SEVERAL ISSUES WITH IT, THE ENGINE BEING REPLACED DUE TO FAILING WHILE DRIVING ON THE HIGHWAY, IT WAS SERVICED WITH A FEW OTHER ITEMS DEALER FOUND TO BE NEEDED FOR SOME RECALLS. BUT NONE I CAN RECALL FOR SURE WAS REGARDING THE ENGINE ITSELF, WILL NEED TO CHECK SERVICE RECORDS. THEN LATER IT WAS THE FUEL PUMP(INJECTOR) NEED TO VERIFY SPECIFICS, BUT GAS FUMES AND SMOKE COMING FROM THE ENGINE AND THIS WAS REPLACED, THEN LATER AGAIN HAD TO TAKE IN AGAIN FOR REPAIR DUE TO SERVICE ERROR OF TUBING BEING BENT ECT WHEN INSTALLED, NOTICED THE HIGH AMOUNT OF GAS FUMES AND SMOKE FROM THE ENGINE AND INTO THE CABIN. THIS WAS A FEW MONTHS AGO, THEN NOV 9 2018 MY CAR CAUGHT FIRE AND WAS DESTROYED BY FLAMES. I HAD JUST SECONDS TO PULL THE CAR OVER AND PUT IN PARK, GRAB MY 6 YEAR OLD SON AND GET OUT BEFORE FLAMES COVERED THE ENTIRE ENGINE THEN THE ENTIRE CAR. I WAS IN MY NEIGHBORHOOD AND PULLED OVER ON THE SIDE OF THE STREET. I WOULD LIKE TO START AN INVESTIGATION REGARDING THIS MATTER, I FEAR I AND MY SON COULD HAVE DIED DUE TO THIS KNOWN AND NEGLECTED ISSUE THESE SANTA FE'S HAVE BEEN HAVING. I HAVE HAD THE CAR SERVICED AT THE DEALERSHIP SO I WILL BE ABLE TO SUPPLY THE SERVICE REPORTS AND THE CASE NUMBER FOR THE WILLIAMSON COUNTY SHERIFF REPORT OF THE FIRE AND OTHER DOCUMENTS NEEDED. MY CELL [XXX] PLEASE LEAVE A MESSAGE IF I MISS YOUR CALL AND EMAIL INSTRUCTIONS AND OR INFORMATION NEEDED TO MOVE FORWARD. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Engine, Oct 23, 2018, fire
I WAS DRIVING ON THE INTERSTATE ON FRIDAY, JUNE 29, 2018 IN MY 2013 HYUNDAI SANTA FE LIMITED 3.3L V6 AND ALL OF A SUDDEN I HEAR SOMETHING SIMILAR TO A SHOTGUN GOING OFF & MY CAR BEGAN TO STALL AND I NOTICED SMOKE & FLAMES FROM THE SIDEVIEW MIRRORS AS I COULDN'T SEE OUT OF THE REARVIEW MIRROR. LUCKILY NO ONE BEHIND ME WAS INJURED BEHIND ME SINCE ENGINE PARTS & SMOKE FROM THE OIL POURING OUT ON THE SIDE OF THE BLOCK. ONCE I WAS ABLE TO PULL OVER ON THE EXIT RAMP I NOTICED MY VEHICLE WAS ON FIRE & LUCKILY I WAS ABLE TO EXTINGUISH THE FLAMES. I CALLED A WRECKER SERVICE & UPON FURTHER INSPECTION I NOTICED A BIG GAPING HOLE IN THE ENGINE BLOCK. MY CAR WAS TAKEN TO THE LOCAL DEALERSHIP CRENSHAW HYUNDAI ON JULY 3, WHERE IT HAS REMAINED & NO ONE HAS CONTACTED ME SINCE. I HAVE CONTACTED THEM ON SEVERAL OCCASIONS & HAVE MET WITH THE SERVICE MANAGER WHO ADVISED ME THAT HYUNDAI INSTRUCTED HIS TEAM TO INSPECT THE VEHICLE FOR NEGLIGENCE ON MY BEHALF WHICH THEY DID NOT FIND AND WAS BACKED UP BY ALL SERVICE RECORDS.
Other or unspecified, Oct 18, 2018
THE REAR SECTION OF THE PANORAMIC SUNROOF SPONTANEOUSLY SHATTERED WHILE I WAS DRIVING AT APPROXIMATELY 45 MPH ON A SUNNY DAY, TEMPS IN UPPER 50S. THERE WAS A VERY LOUD NOISE FOLLOWED BY CRACKING SOUNDS, INDICATING THAT THE GLASS WAS CRACKING AND SPREADING ACROSS THE PANE. THE GLASS DID NOT FALL THROUGH BUT IS CRACKED ACROSS THE ENTIRE PANE. NO EVIDENCE OF ANY IMPACT FROM ROAD DEBRIS.
Suspension, Oct 18, 2018
WHEN STARTING AND STOPPING THE SUSPENSION MAKES NOISES.
Engine, Oct 16, 2018, fire
TL* THE CONTACT OWNED A 2013 HYUNDAI SANTA FE. WHILE DRIVING 55 MPH, THE CONTACT NOTICED SMOKE COMING THROUGH THE AIR VENTS. HE THEN OBSERVED FLAMES UNDER THE HOOD. A POLICE REPORT WAS FILED. THE LOCAL FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN AUTO SHOP WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS A TOTAL LOSS. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 58,000.
Engine, Oct 14, 2018
I PURCHASED MY VEHICLE 2 WEEKS AGO FROM HYUNDAI OF COLUMBIA IN TENNESSEE WHEN THE ENGINE BLEW I WAS DRIVING DOWN THE HIGHWAY IN ALABAMA ABOUT 65 MPH THEN ALL OF A SUDDEN I HEAR A SOUND SIMULAR TO A FAN GAURD PRESSED UP AGAINST THE BLADE THEN WHAT SOUNDED LIKE A CINDER BLOCK HITTING MY CAR THE ENGINE STOPPED AND I COASTED TO THE SHOULDER ON THE 565. I CHECKED THE DIPSTICK THE ONCE HONEY COLORED OIL WAS BLACK WITH METTALIC AND BRASS COLORED SHAVINGS EVERYWERE, I WAS ABLE TO GET IT TOWED BACK TO TENNESSEE. I LET THE DEALERSHIP KNOW WHAT HAPPENED MIKE THE CAR SALESMAN SAID TO BRING IT IN SO THE NEXT DAY MY WIFE, TODDLER, AND I WENT TO THE DEALERSHIP TO HAVE IT DROPPED OFF ORIGINALLY THEY DIDN'T HELP OF PUT IN ANY EFFORT TO HELP US AND THE SALESMAN WAS OFF THAT DAY THE SERVICE ADVISOR BRIAN HE SAID THERE WASNT ANY PAST RECALLS ON THIS VEHICLE AT LEAST WHAT SHOWED UP ON THEIR SYSTEM. MY WIFE LOOKED UP VIN HISTORY AND FOUND THAT IT SUPPOSEDLY HAD ENGINE WORK FOR A RECALL. THE GUY STILL DIDN'T HELP ME EVEN AFTER I TOLD HIM I WILL PAY TO HAVE IT DIEGNOSED. WELL A FEW DAYS LATER CORPORATE CALLED ME AFTER I POSTED THIS STORY ON THIER ADVERTISEMENT THEY HAD FOR A HYUNDAI SONATA FE. CORPORATE MUST HAVE CALLED THE DEALERSHIP AND THIS TIME THEY WERE APOLOGETIC AND FRIENDLY THEY SAID BRING YOUR VEHICLE BACK BACK TO US AND WE'LL HELP YOU UNLOAD IT AND GET IT DIAGNOSED. IT'S ALMOST TWO WEEKS AND STILL HAVEN'T HEARD FROM THE DEALERSHIP NETHER HAS HYUNDAI CORPORATE ABOUT THE DIAGNOSIS. I JUST HOPE THEY FIX THIS ISSUE BECAUSE MY FAMILY AND I NEEDED A DEPENDABLE VEHICLE.
Electrical system, Other or unspecified, Fuel/propulsion system, Sep 30, 2018
SINCE MAY I HAVE BEEN DEALING UP TO AUGUST MY CAR ME ET S THE REQUIREMENTS FOR LEMON L AW N I FILED IN MAY MY CAR NOT SAFE TO DRIVE BURNS 2 QTS OF OIL A WEEK SINCE THEY DID RECALL BETWEEN THIRD PARTIES IN ATTORNEY GENERAL N SERVICE MANAGER MY CAR IS INHUMANE FOR NEARLY TWO MONTHS OF THEM CONSUMER ADVOCATE FALSIFYING DOCUMENTS N NOT GETTING THIS CAR SERVICED WHEN THE ENGINE HAS A RECALL ON THE 2013 AND I'VE RECORDED CONVERSATIONS N MADE COPIES WHEN ACTION SHOULD BE IN A 30 DAY WINDOW SINCE AUGUST 8TH PLEASE HELP!!!
Engine, Sep 10, 2018
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. WHILE DRIVING APPROXIMATELY 65 MPH, A POPPING NOISE WAS HEARD UNDERNEATH THE HOOD WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE NEEDED TO BE INSPECTED BY THE DEALER. THE VEHICLE WAS TAKEN TO LESTER GLENN HYUNDAI (732-240-8833, LOCATED AT 386 RTE 37 E, TOMS RIVER, NJ 08753) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL AND THE WARRANTY WAS EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 114,000.
Tires, Sep 4, 2018
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE EQUIPPED WITH KUMHO SOLUS KL21 TIRES, SIZE: 235/55 R19 (NA). THE CONTACT PURCHASED FOUR NEW TIRES FROM THE KUMHO MANUFACTURER. THE CONTACT INDICATED THAT THE REAR PASSENGER SIDE TIRE HAD CRACKS AND TREAD SEPARATION. THE TIRE WAS REPLACED BY AN INDEPENDENT TIRE REPAIR FACILITY. IN ADDITION, THE FRONT AND REAR PASSENGER SIDE TIRES BOTH EXPERIENCED BLOW OUTS DUE TO THE CRACKS AND TREAD SEPARATION. THE CONTACT FURTHER STATED THAT WHEN ALL THREE TIRES FAILED, THE INNER TREAD WALLS WERE CRACKED WITH EXTENSIVE TREAD SEPARATION. THE REPLACEMENT REAR PASSENGER TIRE AND THE FRONT PASSENGER TIRE WERE TAKEN TO A TIRE FACILITY FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES TO DETERMINE IF THE PASSENGER SIDE TIRES COULD BE REPLACED WITH TWO NEW TIRES. THE VIN, VEHICLE FAILURE MILEAGE, AND TIRE FAILURE MILEAGE WERE NOT AVAILABLE.
Engine, Sep 4, 2018
I WAS DRIVING MY 2013 HYUNDAI SANTA FE HAD SUDDEN LOSS OF POWER AND NOISE COMING FROM THE ENGINE. VEHICLE WAS PULLED OFF THE ROAD AND TOWED TO THE LOCAL HYUNDAI DEALERSHIP (CLERMONT, FL) . THERE WAS NO OIL SPILL OR LEAKS ON THE EXTERIOR OF THE ENGINE. NO WARNING LIGHTS CAME ON INSIDE DASHBOARD. HOW DOES IT GO FROM RUNNING FINE, TO JUST GOING UP HILL AND HAVING LOSS OF POWER, MAKING NOISE AND WHEN TOWED TO THE GARAGE ENGINE IS BLOWN. 5 YEARS OLD CAR WITH 105000 MILES IS UNACCEPTABLE. I HOPE HYUNDAI DO THE CORRECT THING AND FIX IT . THE IS MORE THAN 233 COMPLAINS ABOUT THE SAME PROBLEM AND I DONT SEE THEN TAKING ACTION.
Suspension, Aug 20, 2018
I CAN HEAR LOUD CLUNKING SOUNDS FROM THE REAR OF THE VEHICLE WHEN GOING OVER BUMPS FASTER THAN 25 MPH.
Engine, Aug 17, 2018
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. WHILE DRIVING 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO IDEAL BUICK GMC (5871 URBANA PIKE, FREDERICK, MD 21704, (240) 575-1847) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
Steering, Aug 7, 2018
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL MADE AN ABNORMAL CLICKING NOISE AND SHOOK VIOLENTLY. THE CONTACT HAD TO HOLD THE STEERING WHEEL TIGHTLY TO MAINTAIN CONTROL OF THE VEHICLE. THE VEHICLE WAS TAKEN TO LEGACY HYUNDAI (443 INDUSTRIAL BLVD, MCDONOUGH, GA 30253) WHERE IT WAS DIAGNOSED THAT THE STEERING WHEEL NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 83,000.