2014 Hyundai Santa FE
Problems, recalls and owner-reported issues
Engine is the leading concern among 494 owner complaints filed for this model year. This is the 5th highest complaint count among 25 Santa FE model years with reports.
Of the 2014 reports, 16 involved a crash and 30 involved a fire. 20 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/modulePark outsideSep 22, 2023
Hyundai Motor America (Hyundai) is recalling certain 2011-2015 Elantra, Genesis Coupe, Sonata Hybrid, 2012-2015 Accent, Azera, Veloster, 2013-2015 Elantra Coupe, Santa Fe, 2014-2015 Equus, 2010-2012 Veracruz, 2010-2013 Tucson, 2015 Tucson Fuel Cell, and 2013 Santa Fe Sport vehicles. The Anti-Lock Brake System (ABS) module may leak brake fluid internally and cause an electrical short, which can result in an engine compartment fire while parked or driving.
An engine compartment fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will replace the ABS fuse, free of charge. Owner notification letters were mailed April 10, 2024 through October 11, 2024. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 251.
Campaign 23V651000 on NHTSA.gov
Latches/locks/linkages, hood, latchJun 5, 2017
Hyundai Motor America (Hyundai) is recalling certain 2013-2017 Santa Fe and Santa Fe Sport vehicles. In the affected vehicles, the secondary hood latch actuating cable may corrode and bind, causing the secondary hood latch to remain in the unlatched position when the hood is closed.
If the hood is not securely closed or the primary latch is inadvertently released and the secondary latch is not engaged, the hood could unexpectedly open while driving, increasing the risk of a vehicle crash.
Hyundai will notify owners, and dealers will replace the secondary latch cable, free of charge. The recall began on August 4, 2017. Owner's may contact Hyundai customer service at 1-855-671-3059. Hyundai's number for the recall is 163.
Campaign 17V358000 on NHTSA.gov
Tires, sidewallDec 16, 2013
Hyundai is recalling certain model year 2014 Santa Fe vehicles manufactured November 5, 2013, through November 15, 2013, and equipped with P235/65R17 103T Continental Crosscontact LX tires. The tires may have a damaged sidewall.
The damaged sidewall may result in a separation between the belt edges which could cause tread detachment or rapid air loss, increasing the risk of a crash.
Hyundai notified dealers to suspend sales of affected Santa Fe Sport vehicles equipped with the P235/65R17 103T tires, and replace them with alternative tires. All affected vehicles were remedied prior to retail sale. Owners may contact Hyundai Customer Care Center at 1-800-633-5151.
Campaign 13V624000 on NHTSA.gov
Representative owner complaints: engine
278 reports, newest first. Show all
Electrical system, Engine, Feb 22, 2020
OIL LEAK FROM VALVE COVER GASKET ONTO ALTERNATOR CAUSING COMPLETE ELECTRICAL SYSTEM FAILURE. VEHICLE VERY QUICKLY LOST ALL POWER INCLUDING POWER STEERING AND BRAKES, BRAKE/HAZARD/INDICATOR LIGHTS, AND IGNITION WHILE TRAVELING AT HIGHWAY SPEED IN HEAVY TRAFFIC. EXTREMELY HIGH SEVERITY POTENTIAL HARM FROM THIS FAILURE MODE, WHICH WAS THE SUBJECT OF PREVIOUS SERVICE CAMPAIGNS FOR OLDER HYUNDAI VERA CRUZ AND SANTA FE WITH SAME 3.3L V6 ENGINE PLATFORM. UNACCEPTABLE TO HAVE OCCURRENCE OF THIS KNOWN DESIGN ISSUE WITH LATER MODEL PRODUCTION.
Steering, Service brakes, Engine, Feb 21, 2020
MY 2014 SANTA FE SPORT BEGAN SHAKING VIOLENTLY AT 72 MPH. I TOOK IT TO A SHOP THINKING THE WHEELS HAD BECOME UNBALANCED. IMMEDIATELY THE VEHICLE BEGAN SHAKING AGAIN. I AGAIN TOOK IT FOR RE-BALANCING. SAME SHAKING PROBLEM. I TOOK IT A THIRD TIME TO AN AUTO REPAIR SHOP WHO FOUND THAT THE CALIPERS WERE SO HOT THEY WERE ABOUT TO BURN. YOU COULD FEEL AND SMELL THE HEAT. THE SHOP REPLACED THE CALIPERS THINKING THE SHAKING WAS A BRAKING ISSUE SINCE EVERY TIME I APPLIED THE BRAKES, THE VEHICLE WOULD SHAKE EVEN WORSE. THE CALIPER REPLACEMENT DID NOT FIX THE ISSUE. FINALLY AFTER REPLACING THE BRAKE PADS, CALIPERS, AND ROTORS, THE SHOP DID ANOTHER ROAD TEST. THEN THE CAR NOT ONLY SHOOK BUT THE ENGINE STARTED KNOCKING DUE TO TIE ROD FAILURE. THE VEHICLE CONTINUED TO BE DANGEROUS TO DRIVE, SO THE SHOP HAD IT TOWED TO HYUNDAI FOR AN ENGINE REPLACEMENT UNDER A TSB. HYUNDAI REPLACED THE ENGINE BUT WOULD NOT TAKE RESPONSIBILITY FOR THE CALIPER AND BRAKING ISSUES, WHICH ENDED UP BEING DIRECTLY RELATED TO THE ENGINE ISSUE.
Engine, Feb 19, 2020
I GET REGULAR OIL CHANGES ON MY CAR AND HAVE RECEIPTS OF MY LAST 2 OIL CHANGES, BUT THERE WAS NO OIL IN MY CAR AND THE BEARINGS WERE DRY AND RUBBING WHICH CAUSE METAL SHAVINGS TO GO INTO MY ENGINE. VEHICLE WAS MAKING A NOISE WHEN I PULLED INTO A HYUNDAI DEALERSHIP AND THEY DIAGNOSED IT.
Electrical system, Engine, Fuel/propulsion system, Feb 14, 2020
ENGINE ''2014 HYUNDAI SANTA FE LIMITED. 3.3L 6 CYL FWD. I OWN THIS VEHICLE. I RECENTLY READ ABOUT THE CLASS ACTION SUITS AGAINST KIA AND HYUNDAI REGARDING ENGINE FAILURES AND FIRES. HTTPS://WWW.NCCONSUMER.ORG/NEWS-ARTICLES/SETTLEMENT-REACHED-WITH-HYUNDAI-KIA-IN-CLASS-ACTION-LAWSUIT-ALLEGING-ENGINE-DAMAGE-FIRES.HTML. I HAVE FILED A COMPLAINT ABOUT OUR 2017 KIA SOUL THAT HAS AN ENGINE FAILURE. WHEN READING THIS ARTICLE I NOTICED UNDER THE NEW DEFECT INVESTIGATIONS PARAGRAPH THAT 2011-2014 HYUNDAI SANTA FE'S HAVE ALSO BEEN LISTED FOR POSSIBLE PROBLEMS. HOWEVER, IT DOES NOT LIST OR FURTHER DEFINE IF IT IS ONLY FOR THE 2.0 L MOTORS AND MAY NOT INCLUDE THE 3.3 L. OUR HYUNDAI SANTA FE HAD AN ISSUE IN THE PAST. IT TOOK THE DEALER A MONTH TO DEFINE AND REPAIR. IT WAS COMPLETED UNDER THE MFG. WARRANTY AND I BELIEVE FINALLY A RECALL. THE FUEL LINE WOULD COLLAPSE WHEN YOU DEPRESSED THE FUEL PEDAL STARVING THE ENGINE OF FUEL. THIS CAUSED A LOSS IN POWER AND FORWARD MOMENTUM THAT BECAME UNSAFE TO DRIVE. AT THIS TIME, IT IS STARTING TO DO THE SAME THING. AFTER READING THIS ARTICLE, I AM CONCERNED ABOUT A POSSIBLE ENGINE FAILURE IN THE FUTURE NOW THAT MY WARRANTY HAS EXPIRED WITH THE MANUFACTURER. I WOULD LIKE TO HAVE MY VEHICLE INCLUDED IN ANY FUTURE RECALLS (THERE IS NOT ONE NOW) THAT MAY INVOLVE THIS SPECIFIC MOTOR AND VEHICLE. ALSO, I HAVE HAD PROBLEMS WITH THE SUNROOF, THE ENTERTAINMENT ELECTRONICS, AND AC/HEATING ELECTRICAL CAB CONTROLS. MANY ERROR MESSAGES ARE WRITTEN IN THE HYUNDAI LANGUAGE. THE DEALER STATED THEY NEEDED TO CHANGE OUT THE ONBOARD COMPUTER FOR A LIST PRICE OF $2,600.00. THE SECOND-ROW SEAT HEATERS HAVE FAILED AFTER THE WARRANTY AND HAVE HARDLY EVER BEEN USED. DEALER WANTED OVER $600 PLUS LABOR TO REPLACE EACH SEAT.
Power train, Engine, Feb 9, 2020
STOPPED AT RED LIGHT. EVERYTHING SHUT OFF, ENGINE WOULD NOT START OR ENGAGE.NO WARNING LIGHTS TOOK IT TO THE DEALER, WHERE THEY SAID IT WAS MAJOR ENGINE FAILURE AND THEY HAD TO CONTACT HYUNDAI ENGINEERING. THEY COULD NOT TELL WHAT WENT WRONG. HYUNDAI WANT TO SPLIT THE COST OF REPAIR BECAUSE THE CAR WAS NOT UNDER WARRENTY. IT NOW FEBRUARY, HYUNDAI HAS NOT ADMITTED THAT THEY HAVE AN ENGINE PROBLEM. THEY HAVE TRY TO REPLACE THE ENGINE TWICE ,ONLY TO HAVE THEM FAIL. THEY NOW GOING TO TRY A DIFFERNT ENGINE TYPE. IT NOW TIME TO REPLACE CAR. I HAVE AN CASE # 16797233 WITH HYUNDAI CUSTOMER SERVICE, WHICH HAS NOT BEEN VERY HELPFUL
Engine, Feb 5, 2020
THIS IS A SANTA FE SPORT 2014. WHILE TRAVELING 110KMP ON THE HIGHWAY, THE VEHICLE COMPLETELY SHUT DOWN AND THE ENGINE WAS LOCKED. IT HAS 102,000 KM ON IT
Exterior lighting, Other or unspecified, Engine, Jan 26, 2020
VERY NOTICEABLE ENGINE TICKING WHEN RUNNING. BUT WHEN YOU REV MOTOR A LITTLE, IT STOPS. THIS HAPPENS IN PARK. BUT WHEN DRIVING, I DON'T NOTICE THE TICKING. THIS STARTED ABOUT 2 WEEKS AFTER I BOUGHT IT.
Power train, Vehicle speed control, Engine, Jan 13, 2020
AUTOMATIC GEAR NOT SHIFTING PROPERLY WHEN ACCELERATING AFTER COMING TO A COMPLETE LOSS STOP. I HAD THE SAME PROBLEM LAST YEAR 2019 IN THE MONTH OF FEBRUARY. I TOOK IT TO THE HYUNDAI ON JEFFERSON AVE ( NEWPORT NEWS / VIRGINIA). THEY FOUND THAT IT WAS AN ENGINE DEFAULT FOR MOST OF THE 2014 MODEL. THE ENGINE WAS REPLACED AND NOT EVEN A YEAR I HAD THE SAME PROBLEM AGAIN.
Vehicle speed control, Engine, Jan 9, 2020
WHILE ON THE INTERSTATE MY CAR LOST POWER!! IT CAUSED THE SPEED TO DECLINE SHARPLY FROM 70 MPH TO 15 MPH!! IT WAS TAKEN TO THE GARAGE THE NEXT DAY. A "RECALL" I NEVER RECEIVED ON MY 2014 HYUNDIA SANTA FE. SAID IT WAS FIXED. NEXT TIME, I AM IN A REMOTE ARE, AGAIN...NO POWER. CALLED THE HYUNDAI GARAGE, THEY TOLD ME A TOW TRUCK WOULD PICK IT UP - I NEEDED TO CALL THE HYUNDAI 800 NUMBER TO SET IT UP. I CALLED, NOPE, THEY WOULD NOT PICK IT UP. GOT IT TO THE GARAGE A SECOND TIME. SUPPOSEDLY FIXED... THIRD TIME...HAPPENED AGAIN. CALLED THE GARAGE. UNBELIEVABLE. THIS TIME, I AM TELLING THEM TO KEEP THIS DEATH TRAP AND RETURN MY MONEY. NEVER AGAIN AM I CRAWLING INTO THAT THING!! 3 TIMES WITHIN 3 WEEKS!!! SERIOUS SAFETY ISSUES AND PROVEN CASES OF MANY CAR FIRES. HYUNDAI IS FULLY AWARE OF THIS AND HAVE BEEN AVOIDING A FULL RECALL OVER A YEAR. THEIR CUSTOMER SERVICE WEB SITE SAYS "DUE TO THE OVERWHELMING CALLS, MORE EMPLOYEES ARE ANSWERING THE PHONES WITHIN ONE HOUR"... I WAS TOLD TO EXPECT A CALL WITHIN 5 DAYS. GOOGLE IT: FO4X, CONSUMER REPORTS, NHTSA, CENTER FOR AUTO SAFETY AND CONGRESS ARE ALL INVOLVEDED. A COMPLETE DISGRACE!!!
Electrical system, Engine, Dec 23, 2019
OUR VEHICLE HAD THE TURBO FAIL . AFTER REPLACING THE TURBO, THE ENGINE DIED UPON TEST DRIVE. THEY REPLACED THE ENGINE AND GAVE US THE VEHICLE BACK. THE NEXT DAY IT WOULD NOT CRANK. DEALERSHIP JUMPED THE VEHICLE OFF. THE NEXT DAY IT WOULD NOT START AGAIN . THIS TIME THEY HAD TO TOW IT . IT HAS BEEN IN AND OUT OF THE DEALERSHIP FOR 4 MONTHS AND TOWED 3 TIMES . EACH TIME THE VEHICLE WOULD NOT CRANK WITH 48HRS OF GETTING THE CAR RETURNED TO US. THEY BLAMES SECURITY SYSTEM, KEY FOB, BRAKE SWITCH , GROUNDING, AND NOW THE STARTER. EACH TIME THEY STATED IT WAS FIXED AND THEN WE HAD THE ISSUE HAPPEN AGAIN . I FILED A SAFETY CONCERN WITH HYUNDAI BUT THEY REFUSED TO ADDRESS OUR CONCERN. THEY SAID THEY WERE TOLD BY PALMER'S HYUNDAI THAT THE VEHICLE WAS FINE. I EXPLAINED I WAS CONCERNED OF MY FAMILIES SAFETY OF THE VEHICLE DIED WHILE TURNING OR ON THE INTERSTATE. THERE ARE MULTIPLE REPORTS OF THIS ONLINE FOR THE VEHICLE. THEY STATED I CAN TAKE IT UP WITH THE DEALERSHIP BUT THEY COULDN'T HELP WITH ANYTHING. THEY SAID IF IT FAILED IN TRAFFIC AND SOMEONE WAS HURT , THEN I COULD CALL BACK AND THEY WOULD ADDRESS IT THEN . I OWN 4 HYUNDAI VEHICLES AND HAVE HAD ANOTHER PREVIOUSLY . IT IS VERY SAD TO BE TREATED LIKE THIS WHEN YOU ARE A LIFELONG CUSTOMER
Engine, Dec 23, 2019
I WAS DRIVING ON THE HIGHWAY, AFTER PICKING UP MY GRANDCHILDREN FROM SCHOOL (ABOUT 15 MILES AWAY), AND STARTED TO SPEED UP SO I COULD PASS A SEMI TRUCK AND MY SUV JUST WENT COMPLETELY DEAD WITHOUT WARNING. MY ACCELERATOR STOPPED WORKING AND I LOST POWER COMPLETELY. IT WAS A FRIGHTENING EXPERIENCE, AS I LOOKED INTO THE REVIEW MIRROR THE SEMI TRUCK WAS BARRELLING DOWN UPON US AND I COULDN'T GET THE SUV STARTED BACK UP. AS MY CAR WAS SLOWING DOWN, I QUICKLY PUT MY EMERGENCY LIGHTS ON AND THE SEMI TRUCK HAD TO SWERVE AROUND US, BLARING HIS HORN. THANK GOODNESS, NO ONE WAS COMING TOWARDS US IN ONCOMING TRAFFIC, OR THIS WOULD HAVE BEEN A HORRIBLE ACCIDENT. MY CAR SLOWED DOWN AND I MANAGED TO PULL OFF THE SHOULDER, I TRIED STARTING IT BUT IT PUTTERED AND WENT OUT. I HAD NO WARNING LIGHTS ON -ON MY DASH TO LET ME KNOW WHAT WAS WRONG. I WAITED AND TRIED STARTING MY CAR BUT SAME THING, IT STARTED BUT DIED OUT. I LOOKED UNDER THE HOOD AND COULDN'T FIND ANYTHING WRONG. AFTER ABOUT 15 MINUTES, I TRIED AGAIN AND THIS TIME IT STARTED AND WE SLOWLY DROVE HOME. I HAD A MECHANIC LOOK AT MY CAR AND HE SAYS I NEED A NEW ENGINE.
Engine, Dec 15, 2019
CAR COMPLETELY SHUT OFF WHILE DRIVING ON ROAD. WAS MAKI G LOUD TICKI G NOISE. HAD IT DIAGNOSED. WAS TOLD THE ENGINE IS NO GOOD. DESTROYED ENGINE. IS THIS UNDER RECALL
Engine, Dec 4, 2019, crash
VEHICULO EN MOVIMIENTO COMENZO A TENER RUIDO SE LLEVA A MECANICO Y DESCUBREN QUE LAS BERING ESTABAN ROTAS Y DAO EL MOTOR.
Engine, Oct 10, 2019, fire
TL* THE CONTACT OWNED A 2014 HYUNDAI SANTA FE. WHILE DRIVING, THE ENGINE BLEW UP AND FLIPPED THE HOOD IN AN UPRIGHT POSITION. IN ADDITION, THE BRAKES MALFUNCTIONED AND ALL THE ELECTRICAL FUNCTIONS TURNED OFF. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER AS BLACK SMOKE FILLED THE CABIN. THE CONTACT WAS BARELY ABLE TO EXIT THE VEHICLE AFTER INHALING BLACK SMOKE. THE VEHICLE CAUGHT FIRE ON THE SIDE OF THE ROAD AND WAS TOTALLY ENGULFED IN FLAMES. THE VEHICLE WAS DESTROYED. THE CONTACT VISITED HIS DOCTOR RATHER THAN A HOSPITAL AND WAS PRESCRIBED AN INHALER TO HELP WITH HIS RESPIRATORY NEEDS. A POLICE AND A FIRE REPORT WERE FILED. THE VEHICLE WAS TOWED AWAY TO A SCRAP YARD. THE MANUFACTURER WAS CONTACTED AND PROVIDED A CASE NUMBER AND A LOANER VEHICLE. THE MANUFACTURER ALSO OFFERED TO PAY OFF THE VEHICLE, THE CONTACT'S MEDICAL EXPENSES, PROPERTY EXPENSES, AND A FLAT MONETARY AMOUNT OF $5,000. THE CONTACT TRIED TO NEGOTIATE WITH THE MANUFACTURER AND AGREED TO MEET AFTER THE 25 DAY WAITING PERIOD. THE CONTACT WAS CONTACTED BY MANUFACTURER THEY WILL INVESTIGATE WHY THE ENGINE FAILED. THE FAILURE MILEAGE WAS 51,000. *TR*JB *LN*JB
Engine, Sep 13, 2019
STARTED CAR AND ENGINE LIGHT CAME ON. STARTED DRIVING CAR AND IT HESITATED EVENTUALLY IT WOULD ACCELERATE. WHEN GETTING ONTO FREEWAY AND TRIED TO ACCELERATE IT WAS SLOW TO DO SO BUT EVENTUALLY WOULD. THIS KEPT REOCCURRING. NO NOISES OR OTHER ISSUES. BROUGHT CAR IN SAME DAY I FIRST NOTICED THIS HAPPENING AND HAD CODE OF P1326.
Engine, Sep 10, 2019, fire
TL* THE CONTACT OWNED A 2014 HYUNDAI SANTA FE. WHILE THE CONTACT'S HUSBAND WAS DRIVING AT AN UNKNOWN SPEED, THE VEHICLE DID NOT ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AS SMOKE APPEARED FROM UNDERNEATH THE HOOD. THE DRIVER OPENED THE HOOD AND NOTICED FLAMES IN THE CORE OF THE ENGINE WITHOUT WARNING. ANOTHER DRIVER STOPPED TO ASSIST BUT BOTH MEN WERE UNABLE TO EXTINGUISH THE FIRE. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE AND EXTINGUISHED THE FIRE. THERE WERE NO INJURIES. THE POLICE ARRIVED AND BOTH FIRE AND POLICE REPORTS WERE FILED. THE VEHICLE WAS TOTALED AND TOWED TO A TOW YARD. THE CONTACT CALLED HUDSON HYUNDAI AT 866-710-6765 (LOCATED AT 977 COMMUNIPAW AVE, JERSEY CITY, NJ 07304) AND WAS INFORMED THAT THERE WAS NO RECALL. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000.
Engine, Sep 5, 2019, fire
08/31/2019 TRAVELED 60 MILES ON INTERSTATE HWY AND STOPPED TO GO THROUGH A FAST FOOD DRIVE-THROUGH, IDLING MY VEHICLE FOR ABOUT 10-15 MINS. MY 2014 SANTA FE SPORT 2.0L TURBO BEGAN TO EMIT SMOKE FROM UNDER THE VEHICLE ENGINE. I OPENED THE HOOD AND LOOKING FROM THE TOP TOWARD THE BACK PART OF THE ENGINE I COULD SEE THE REFLECTIVE INSULATION AT THE BACK PART OF THE ENGINE AND SMOKE WAS DRIFTING OUT OF THE BOTTOM OF THE ENGINE AND THERE APPEARED TO BE AN ORANGE GLOW REFLECTING FROM THE REFLECTIVE INSULATION. NO CHECK ENGINE LIGHTS WERE ON AND THE CAR SEEMED TO BE RUNNING FINE. I DECIDED TO RETURN BACK TO MY HOME AND STOPPED BY THE HYUNDAI DEALERSHIP ON THE WAY. SERVICE DEPARTMENT WAS CLOSED, BUT HAD ONE OF THE SALES PEOPLE TAKE A LOOK AT THE ENGINE WITH ME AS I AGAIN OPENED THE HOOD. THIS ENGINE WAS NO LONGER SMOKING. I BROUGHT THE VEHICLE BACK TO THE DEALERSHIP TUESDAY. THE SERVICE DEPARTMENT PERFORMED A RECALL SERVICE ITEM WITH COMPLIMENTARY OIL CHANGE AND TOLD ME THAT A FIRE HAD HAPPENED ON THE SKID PANEL UNDERNEATH THE ENGINE. THEY CLAIM THAT THE FIRE WAS STARTED FROM A LARGE PLASTIC ZIP TIE THAT HAD FALLEN ON THE TURBO ENGINE MANIFOLD AT THE BACK OF THE ENGINE AND HAD DRIPPED DOWN TO THE SKID PAN CATCHING AND BURNING INTO THE PLASTIC PAN. I DO NOT UNDERSTAND HOW A ZIP TIE COULD HAVE JUST "HAPPENED" TO HAVE BROKEN AND FALLEN IN JUST THE EXACT SPOT TO CATCH FIRE? I MENTIONED TO THE DEALER THAT I HAD READ ONLINE ABOUT RECALLS CONCERNING ENGINE FIRES ON KIA SORENTO AND HYUNDAI SANTA FE SPORT FOR MY YEAR MODEL VEHICLE. THEIR COMMENT WAS THAT THOSE PROBLEMS WERE ONLY ASSOCIATED WITH THE HYUNDAI SONATA. THE SERVICE WRITER SAID HE WOULD NOT REPLACE THE BURNT PLASTIC SKID PANEL AND STATED THAT THIS WAS JUST A FLUKE AND THE CAR WAS SAFE TO DRIVE. I STILL HAVE MANY CONCERNS AS TO HOW THIS COULD HAVE HAPPENED AND WHAT OTHER DAMAGE IS THERE FROM THE HOT BURNING FIRE?
Power train, Engine, Aug 15, 2019
FIRST ISSUE STARTED WHEN THE CAR STALLED 3 WEEKS AGO COMING OFF A HIGHWAY EXIT RAMP WHILE WAITING AT LIGHT. CAR STALLED A SECOND TIME WHILE SITTING IN TRAFFIC SHORTLY AFTER. THEN WORKED FINE AND HAD AN OIL CHANGE COMPLETED AT THE DEALER ON 8/2/19. ON 8/11/19, CAR WOULD NOT ACCELERATE NORMALLY AFTER PROCEEDING FROM A RED LIGHT ON A STATE HIGHWAY, CHECK ENGINE LIGHT CAME ON AND SHORTLY AFTER ENGINE STARTED MAKING KNOCKING NOISES THAT BECAME LOUDER AFTER A FEW MILES. REQUESTED A TOW TRUCK TO TOW CAR TO THE DEALERSHIP AFTER NOISES AND ACCELERATION BECAME EXTREMELY BAD. CAR DEALER FOUND METAL SHAVINGS IN OIL PAN AND METAL BUILD UP INSIDE THE ENGINE. LONG ENGINE BLOCK REPLACED UNDER POWER TRAIN WARRANTY AT 95,014 MILES.
Engine, Aug 3, 2019
I WAS DRIVING MY CAR ON THE FREEWAY, LUCKILY FOR ME L HAD MERGED INTO THE SLOW LANE . UPON MERGING L TRIED TO SPEED UP TO LEAVE A SAFE SPACE BETWEEN MYSELF & CARS MERGING ONTO THE FREEWAY. WHEN L TRIED TO ACCELERATE THERE WAS NO RESPONSE, MY DASH PANEL LITE UP WITH NUMEROUS ICONS & MY ENGINE HAD NO POWER. L TOOK THE NEXT OFFRAMP & COASTED TO A STOP , L THEN PUT ON MY HAZARD LIGHTS & LIFTED THE HOOD TO SHOW OTHER CARS L WAS IN DISTRESS . L CALLED AAA & WAS TOWED TO THE HYUNDAI DEALERSHIP IN VAN NUYS, CALIFORNIA . L WAS NOTIFIED THAT MY ENGINE HAD FROZE & SINCE IT WAS UNDER WARRANTY THEY WOULD REPLACE THE MOTOR. MY CAR HAS BEEN SITTING AT THE DEALERSHIP FOR ALMOST 3 WEEKS NOW AND THEY CAN'T GIVE ME ANY IDEA OF HOW LONG THIS WILL TAKE TO REPLACE THE MOTOR. THERE LAST RESPONSE TO ME WAS THEY HAVEN'T LOCATED A REPLACEMENT MOTOR AT THIS TIME AND TO BE PATIENT. WELL MY PATIENCE IS GROWING THIN , THEY ONLY RESPOND WHEN L CALL . HAD L BEEN IN THE FAST LANE L PROBABLY WOULDN'T BE WRITING THIS NOW ( VERY DANGEROUS SITUATION ) PLEASE DO SOMETHING ABOUT THIS BEFORE SOMEONE ELSE HAS THE SAME EXPERIENCE AND THERE IS A FATALITY. THANKS FOR YOU HELP, ALL L CAN DO NOW IS SIT AND HOPE THEY RESOLVE MY SITUATION, AND THAT NOBODY ELSE HAS TO EXPERIENCE THIS. P.S L WILL BE TRADING THIS CAR IN AS SOON AS ITS FIXED L DO NOT FEEL MY FAMILY IS SAFE IN THIS CAR!
Engine, Jul 24, 2019
I WAS DRIVING THROUGH A 4-WAY STREET INTERSECTION TURNING LEFT WHEN THE VEHICLE BEGAN MAKING A KNOCKING SOUND FROM THE ENGINE, THEN STALLED IN THE MIDDLE OF THE ROAD. ALL LIGHTS ON THE DASH ILLUMINATED. UPON GETTING THE VEHICLE TO RESTART, IT WOULD NOT GO OVER 2000 RPMS. THE VEHICLE CONTINUED TO MAKE A LOUD LOW SOUNDING KNOCK FROM THE ENGINE. BEING CLOSE TO HOME, I WAS ABLE TO DRIVE SLOWLY, MOSTLY IN A SHOULDER, TO MY HOME. DOING SOME RESEARCH I DISCOVERED THIS MODEL VEHICLE WAS SUBJECT TO A RECALL DUE TO FAILING CONNECTING ROD BEARINGS. I CALLED MY LOCAL HYUNDAI DEALERSHIP TO ASK ABOUT THE REPAIR, IN WHICH I WAS TOLD THE REPAIR WOULD COST $4,000-$6,000 FOR AN ENGINE REPLACEMENT. THE RECALL COVERED VEHICLES UP TO 120,000 MILES, MY VEHICLE HAS 127,000. I WAS DENIED THE RECALL. I THEN CALLED AROUND TO LOCAL MECHANICS BUT NONE OF THEM, NOT ONE, WOULD ATTEMPT TO REPLACE THE FAULTY CONNECTING ROD BEARINGS. I DECIDED TO TAKE ON THE REPAIR MYSELF WHICH HYUNDAI TOLD ME WAS IMPOSSIBLE. I MANAGED TO REMOVE THE OIL PAN, OIL PUMP, AND FINALLY THE FAULTY CONNECTING ROD BEARINGS WHICH SHOWED MAJOR SCARING AND DAMAGE. MY OIL PAN WAS FULL OF METAL SHAVINGS. I CONTACTED MY LOCAL DEALER, ALSO HYUNDAI CORPORATE AND AFTER BOTH LOOKED UP MY VIN NUMBER, NEITHER COULD TELL ME WHAT BEARINGS WERE INSIDE MY ENGINE. THEIR PARTS SYSTEM COMES BACK WITH 5 OPTIONS FOR THE BEARINGS. FRUSTRATINGLY I CONTACTED THE LOCAL DEALER AGAIN TELLING THEM I WILL BRING THE OLD BEARINGS TO THEM (RIDING PUBLIC TRANSPORTATION) BUT THEY SAID THEY HAVE NO WAY OF MEASURING THE PART OR TELLING ME WHICH PART THEY USED. THE DEALER AND CORPORATE BOTH, TOLD ME TO TOW MY VEHICLE TO A 3RD PARTY MECHANIC TO MEASURE THE BEARINGS, THEN TOW MY CAR BACK HOME, THEN GIVE HYUNDAI THE MEASUREMENT TO GET A PART NUMBER. HYUNDAI DOES NOT KNOW WHAT CONNECTING ROD BEARINGS WERE USED IN THE 2.4L ENGINE!
Engine, Jul 17, 2019
ENGINE SUDDENLY LOST POWER WHILE DRIVING ON THE PACIFIC COAST HIGHWAY IN CA IN NEWPORT BEACH. I WAS ABLE TO PULL TO THE SIDE. WHEN RESTARTED THE CHECK ENGINE LIGHT WAS ON AND THE CARE WOULDN'T GO FASTER THAN 2 MPH. THE CAR WAS TOWED AND IS NOW WITH GLENDALE HYUNDAI DEALERSHIP WHO REPORTED THAT THE ENGINE FAILED AND THEY ARE SPEAKING WITH THE MANUFACTURER RE REPLACEMENT UNDER THE POWERTRAIN WARRANTY. SAME MECHANICAL FAILURE HAPPENED TO MY OTHER HYUNDAI SANTAFE 2014 AND REQUIRED ENGINE REPLACEMENT ABOUT A YEAR AGO VIN [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Vehicle speed control, Engine, Jun 24, 2019
TL* THE CONTACT OWNS A 2014 HYUNDAI SANTA FE. WHILE THE VEHICLE WAS AT STOP SIGN, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE FAILED TO ACCELERATE. IN ADDITION, WHEN THE ACCELERATOR PEDAL WAS DEPRESSED WITH FORCE, THE VEHICLE WAS ABLE TO EASE TO 30 MPH. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ENGINE WAS KNOCKING AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED TAYLOR HYUNDAI (3233 WASHINGTON RD, AUGUSTA, GA 30907, (706) 868-1200) AND WAS INFORMED THAT THERE WERE NO RECALLS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Engine, Jun 17, 2019, fire
WHILE DRIVING ON THE HIGHWAY AT ABOUT 75MPH, IN THE LEFT LANE, WITH THE CRUISE CONTROL ENGAGED, MY 2014 HYUNDAI SANTE FE (3.5L V6, 94K MILES AND VERY WELL MAINTAINED) STARTED TO MAKE A QUIET TICKING NOISE. THE VEHICLE HAD BEEN ON THE HIGHWAY FOR ABOUT 40 MINUTES SINCE THE LAST STOP. ABOUT ONE MINUTE AFTER THE TICKING BEGAN, BOOM! HUGE EXPLOSION. CATASTROPHIC ENGINE FAILURE. THE ENGINE EVIDENTLY SEIZED, THREW A ROD THROUGH THE BLOCK, PUNCTURED THE OIL PAN SPRAYING OIL EVERYWHERE AND IGNITING. PARTS WERE FLYING OUT FROM THE BEHIND THE VEHICLE AND HEAVY WHITE SMOKE WAS BILLOWING. LUCKILY I WAS NEAR AN EXIT RAMP AND THE MOTORISTS AROUND ME WE KIND ENOUGH TO LET ME OVER TO COAST OFF THE RAMP. ONE LADY FOLLOWED ME AND PULLED ALONGSIDE MY VEHICLE TO URGENTLY INFORM ME THAT MY CAR WAS ON FIRE. I IMMEDIATELY PULLED OVER AND PARKED THE VEHICLE AND ME, MY WIFE, AND MY DAUGHTER JUMPED OUT. FLAMES WERE VISIBLE FROM UNDERNEATH THE CAR. MY WIFE AND ANOTHER MOTORIST CALLED 911 FOR FIRE SUPPORT. THREE GENTLEMAN, ONE IN A SEMI, TWO IN AN SUV, HAD PARKED ON THE HIGHWAY AND RAN OVER TO OUR LOCATION WITH A FIRE EXTINGUISHER (ABOUT 200 YDS). BY THE TIME THEY GOT THERE THE FIRE HAD GONE OUT. THE FIRE DEPARTMENT ARRIVED SHORTLY AFTER THAT AND CHECKED THE VEHICLE WITH AN THERMO SCANNER TO MAKE SURE THE FIRE WAS OUT. THE INCIDENT WAS TERRIFYING AND EXTREMELY DANGEROUS.
Steering, Engine, Jun 13, 2019
VEHICLE ENGINE SEIZED IN THE MIDDLE OF THE ROAD WITH NO WARNING OR INDICATION THAT IT WAS ABOUT TO HAPPEN. MY 3 AND 4 YEAR OLD WERE WITH ME AS WE WERE STUCK IN THE MIDDLE OF THE ROAD, THANKFULLY NO ONCOMING TRAFFIC AT THE TIME DUE TO THE LIGHT BEING RED. THIS IS THE SECOND TIME I HAVE HAD A KNOWN ISSUE THAT WAS RECALLED BY HYUNDAI BUT DID NOT INCLUDE MY VIN NUMBER. I ALSO HAD TROUBLE WITH MY STEERING WHEEL AND CALLED ABOUT IT AND IT WAS NOT COVERED BECAUSE MY VIN WAS NOT INCLUDED IN THE RECALL. HYUNDAI YOU NEED TO SERIOUSLY TAKE A CLOSER LOOK AT YOUR PROCESS FOR HANDLING THESE ISSUES WHEN THERE ARE OBVIOUSLY MANY VEHICLES OUTSIDE OF YOUR RECALLS THAT ARE EXPERIENCING THE EXACT SAME ISSUE. PEOPLE'S LIVES ARE AT STAKE. I WAS LITERALLY IN THE PROCESS OF MAKING A TURN AND COULD NOT COMPLETE THE TURN WHICH LEFT ME DEAD SMACK IN THE MIDDLE OF THE ROAD. HAD THIS BEEN DURING HEAVIER TRAFFIC TIMES, I COULD HAVE POSSIBLY BEEN HIT BY ONCOMING TRAFFIC BECAUSE OF MY CAR STALLING IN THE MIDDLE OF THE ROAD.
Engine, Jun 3, 2019
MY WIFE WAS TRAVELING SOUTH ON THE FLORIDA TURNPIKE @ 70 MPH NEAR WEST PALM BEACH. OUR 7 YEAR OLD GRANDDAUGHTER WAS IN THE BACK SEAT. THE ENGINE SUDDENLY SEIZED UP AND SHUT OFF. SHE BARELY HAD ENOUGH MOMENTUM TO PULL SAFELY OUT OF THE TRAFFIC, BUT WAS UNABLE TO GET ALL THE WAY OUT OF HARMS WAY. COULD HAVE BEEN A DISASTER!!!!! THE ENGINE CANNOT BE REPAIRED.