2019 Hyundai Santa FE
Problems, recalls and owner-reported issues
Engine is the leading concern among 200 owner complaints filed for this model year. This is the 17th highest complaint count among 25 Santa FE model years with reports.
Of the 2019 reports, 16 involved a crash and 12 involved a fire. 10 people were injured.
What owners report most often
Recalls and investigations
Trailer hitchesPark outsideMar 17, 2023
Hyundai Motor America (Hyundai) is recalling certain 2019-2023 Santa Fe, 2021-2023 Santa Fe HEV, 2022-2023 Santa Fe Plug-in HEV and Santa Cruz vehicles potentially equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Hyundai dealership. Water accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park their vehicles outside and away from structures until the remedy is completed. Dealers will install a new fuse and wire extension kit as necessary, free of charge. Owner notification letters were mailed starting May 16, 2023. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 244. This recall is an expansion of previous recall number 22V-633.
Campaign 23V181000 on NHTSA.gov
Air bags, side/windowOct 11, 2018
Hyundai Motor America (Hyundai) is recalling certain 2019 Hyundai Santa Fe vehicles. The Side Curtain Air Bag (SCAB) mounting bolts may interfere with and damage the air bags during deployment.
In the event of a crash, if the air bags become damaged during deployment they may not inflate properly, increasing the risk of injury.
Hyundai will notify owners, and dealers will install a protective cover over the SCAB installation bolts, free of charge. The recall began December 3, 2018. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 177.
Campaign 18V715000 on NHTSA.gov
Representative owner complaints
200 reports, newest first.
Steering, Oct 30, 2020
WAS DRIVING ABOUT 30-35 MPH ON CURVY BACK ROAD WHEN SUDDENLY THE STEERING WHEEL COMPLETELY LOCKED UP. I SLAMMED ON THE BRAKES AND THE CAR WENT INTO THE ONCOMING LANE. LUCKILY THERE WAS NO TRAFFIC OR IT WOULD HAVE BEEN A HEAD ON COLLISION. AFTERWARDS THE STEERING WHEEL EXHIBITED A POPPING/THUD NOISE WHEN TURNING THE WHEEL. THE DEALERSHIP REPLACED THE STEERING COLUMN ASSEMBLY. DIDN'T FIX THE ISSUE. THAT TOOK ALMOST A MONTH. THEN THEY REPLACED THE RACK AND THE INTERMEDIATE SHAFT. THAT STILL DIDN'T FIX THE SOUND. NOW THEY ARE REPLACING A CLOCK SPRING. THEY HAVE NO IDEA WHAT'S WRONG AND ARE JUST THROWING PARTS AT THE CAR HOPING IT'S FIXED. IT'S BEEN 44 DAYS AND GOING ON 3 REPAIRS. HYUNDAI SAYS I DON'T MEET THE REQUIREMENTS FOR A BUYBACK OR EXCHANGE AND HAVE FRANKLY BEEN EXTREMELY RUDE. I WILL NEVER TRUST THIS CAR WITH HOW THIS HAS BEEN HANDLED AND WILL NEVER BE GIVING MY BUSINESS TO THEM AGAIN.
Other or unspecified, Oct 5, 2020
CAR LOCKS WITH A SYMBOL ON DASHBOARD OF CAR WITH A KEY THEN ANOTHER ISSUE WHEN DRIVING CAR SHUTS OFF. HAVE HAD THE CAR IN SEVERAL TIMES TOLD THEY CANNOT MIMIC THE ISSUE AND COMPUTER DOESN'T SHOW ANY CODES. CALL HYUNDAI CORPORATE TO COMPLAIN AND SAID WITH 35,000 AT THE TIME WE ARE BEYOND LEMON LAW FOR NJ. I HAVE NOW 41,000 MILES ON IT AND PROBLEM IS HAPPENING MORE AND MORE FREQUENTLY. I HAVE A HUSBAND ON OXYGEN WAITING FOR A DOUBLE LUNG TRANSPLANT AND THIS IS AN UNSAFE CAR. TODAY HAPPENED ON A BUSY HIGHWAY. I CALLED CIRCLE HYUNDAI IN SHREWBURY NJ SPOKE TO SERVICE MANAGER AND TOLD HIM THIS NEEDS TO BE CHECKED BEFORE I GET KILLED. OWNER OF DEALERSHIP TOLD ME A MONTH AGO THAT I HAVE EXHAUSTED ALL OF HIS TECHS. PLEASE HELP US.
Steering, Sep 1, 2020
TL* THE CONTACT OWNS A 2019 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE ATTEMPTING TO DRIVE THE VEHICLE, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TURNED OFF AND RESTARTED AND OPERATED AS DESIGNED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTICS TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000. THE VIN WAS NOT AVAILABLE.
Other or unspecified, Aug 28, 2020
THE ACTIVE LANE KEEP ASSIST MAY WORK INTERMITTENTLY BASED ON MANY CONDITIONS LIKE WEATHER, ROAD, LIGHT, LANE MARKING, ETC... WHEN THE LANE KEEP ASSIST (ACTIVE MODE) IS ENGAGED A GREEN LIGHT APPEARS ON THE DASHBOARD... AND WHEN IT DISENGAGES THE GREEN LIGHT JUST TURNS OFF... AND NO SOUND/BEEP WARNING HAPPENS... AND I BELIEVE THAT IT IS A DESIGN FLAW THAT THERE WOULD BE NO BEEP/SOUND/ALERT WHEN THE LANE KEEP ASSIST DIS ENGAGES AND YOU STILL SAY THAT THE DRIVER IS ACCOUNTABLE/RESPONSIBLE. I WOULD CONSIDER THIS FLAW AS A SAFETY ISSUE. PLEASE NOTE THAT NO INCIDENT OR ACCIDENT HAPPENED BUT RAISING THIS COMPLAINT SO THIS CAN BE REVIEWED.
Electrical system, Other or unspecified, Engine, Aug 28, 2020
STOPPED THE CAR AT A RED LIGHT AND THE IDLE STOP AND GO (ISG) FEATURE HAS TURNED OFF THE ENGINE... ONCE THE GREEN LIGHT TURNED ON, I PRESSED GAS AND THE ENGINE DID NOT START AND AFTER COUPLE OF ATTEMPTS ALL WARNING LIGHTS TURNED ON AND I WAS NOT ABLE TO USE THE KEY TO START THE ENGINE ASWELL. AND SO I HAD TO TURN OFF THE KEY COMPLETELY AND THEN START THE ENGINE... BOUGHT THE CERTIFIED PRE-OWNED CAR AT 38000 MILES IN FEB 2020 AND THIS HAPPENED ONLY ONCE IN AUGUST 2020 AND THE MILEAGE WAS ABOUT 39800 DURING THAT TIME. LUCKILY I HAD ONLY ONE CAR AT MY BACK WHO HONKED ON ME CONTINUOUSLY... I WAS NOT ABLE TO REPRODUCE THE ISSUE AFTERWARDS BUT TO BE HONEST I KEPT ONLY ABOUT 50 MILES SINCE THEN. I AM AFRAID IF I WOULD GET STALLED ONE FINE DAY... AND ALSO AFRAID HYUNDAI SERVICE CENTER WOULD JUST SAY NOT REPRODUCIBLE AND MAY JUST SAY TO TURN OFF THE FEATURE MAY BE?
Other or unspecified, Aug 25, 2020, crash
A CAR VEERED OFF IN MY LANE AND THE LANE KEEPING ASSIST FEATURE VEERED ME OFF IN ANOTHER LANE AND CRASHED INTO ANOTHER CAR. I HAD TO FILE A CLAIM WITH MY INSURANCE COMPANY AND HAD TO GET THE VEHICLE FIXED.
Exterior lighting, Aug 17, 2020
THE HEADLIGHTS ON DIM WILL GIVE THE ONCOMING CAR THE " BRIGHTS EFFECT" ON ROUGH UP AND DOWN ROADS. RESULTING IN THE ONCOMING CAR GIVING ME THE "BRIGHTS FLASH" OR JUST LEAVING THEIR VEHICLE 'BRIGHTS' ON PERMANENTLY. THIS IS VERY BLINDING AND DANGEROUS. SEEMS THERE IS A FINE LINE OF BEING DIM OR BRIGHT ON THESE TYPES OF HEADLIGHTS. I HAVE HAD THEM INSPECTED BY THE DEALER AND TOLD THEY ARE OK. THERE ARE MANY OTHER COMPLAINTS ON THE INTERNET. THIS IS NIGHT TIME DRIVING.
Power train, May 27, 2020
THE CAR HAS SHIFTED A LITTLE ROUGH ABOUT A WEEK AFTER BUYING THE CAR AND HAS GOTTEN TO THE POINT IT LUNGES YOU FORWARD. IT SHIFTS SO ROUGH I HAD TO GO TO THE ER FOR PINCHING A NERVE IN MY NECK. *TR
Engine, Apr 20, 2020
I HAD THIS ISSUE SINCE I GOT THE CAR, ONLY THE ISSUE HAS OCCURED PROGRESSED MORE AS MONTHS WENT BY. NOW AT 21,000 MILES, ENGINE MAKES A RATTLE SOUND FOR 2-3 SECONDS DURING COLD STARTUP AND THEN GOES AWAY. ONLY HAPPENS WHEN ENGINE IS IN A COMPLETE COLD-STATE (EARLY MORNING) OR NOT DRIVEN FOR A FEW HOURS.
Power train, Electrical system, Fuel/propulsion system, Apr 7, 2020
I HAVE HAD ISSUES WITH THIS VEHICLE SINCE VERY SHORTLY AFTER PURCHASE IN JUNE 2019. I HAVE BEEN WITHOUT MY VEHICLE THREE TIMES DUE TO SERVICE/WARRANTY RELATED ISSUES - TWICE IN A RENTAL, AND NOW THE THIRD TIME I AM USING A FRIEND'S VEHICLE. MY COMPLAINTS BEGAN WITH A "HARD START" AND A DELAYED TURNOVER OF THE ENGINE. THE VEHICLE BEHAVES AS THOUGH IT WANTS TO STALL OUT. HYUNDAI TOLD ME FOR MONTHS THAT THEY COULDN'T RECREATE THE PROBLEM TO FIX IT EVEN THOUGH IT HAPPENED 2-3 TIMES MINIMUM PER WEEK. THEN THE OTHER THINGS STARTED GOING WRONG...HERE IS A SHORT LIST FOR YOU OVER MULTIPLE VISITS AND PHONE CALLS TO THE DEALERSHIP: -HARD START - VEHICLE JERKS FORWARD UPON ENGINE START -DELAYED TURNOVER - FEELS LIKE IT IS GOING TO STALL -VEHICLE ENGINE TICKING UPON START -MOST RECENTLY, VEHICLE ENGINE LOUDLY KNOCKING UPON START -VEHICLE AUTO COLLISION SENSORS MALFUNCTIONED AND ALMOST CAUSED AN ACCIDENT ON A BUSY 4 LANE HIGHWAY BY CAUSING MY BRAKES TO SLAM TO AN ALMOST STOP BECAUSE THE CAR IN A LANE NEXT TO ME WAS TURNING (I WAS GOING 60MPH AT THE TIME WITH NO RISK OF COLLISION). -APPLE CAR PLAY MALFUNCTIONS - SOUNDS LIKE WIRES ARE CROSSED (USING APPLE CHARGER AND GENERIC CHARGER) -REAR VIEW CAMERA STAYS ON FOR 10-15 MINUTES AT A TIME TO THE POINT THAT I HAVE TO TURN OFF AND RESTART THE VEHICLE -WHILE GOING 25-40 MPH, AT TIMES, THE VEHICLE WILL CREATE A NOTICEABLE FRONT END JERKING MOTION -WHILE THE FLIGHT RECORDER WAS IN ME VEHICLE, IT WENT OFF ON AN EMERGENCY ALARM FOR OVER 3 HOURS AND HYUNDAI'S SERVICE TEAM COULDN'T DETERMINE A PROBLEM -THE GAS CAP DOOR WILL NOT OPEN OR CLOSE PROPERLY -VEHICLE, ON 5 OCCASSIONS, WOULD NOT RESPOND TO DEPRESSION OF GAS PEDAL THERE ARE OTHER SMALLER ISSUES THAT I HAVE EXPRESSED MY CONCERN OVER, AND I NO LONGER FEEL SAFE IN THIS VEHICLE WITH MY TWO SMALL CHILDREN HAVE NOW BEEN WITHOUT VEHICLE FOR 30+ CUMULATIVE DAYS
Steering, Service brakes, Feb 19, 2020
MY VEHICLE APPLIES THE BRAKES WHILE DRIVING ON BUSY ROADS WHEN NOTHING IS IN MY PATH. I'VE ALMOST BEEN REAR ENDED A FEW TIMES BECAUSE OF IT AND HYUNDAI HAS NO RESOLUTION. THEN ALSO MY VEHICLE HAS LANE ASSIST AND THE COMPUTER FOUGHT ME STEERING THE WHEEL WHILE DRIVING DOWN THE HIGHWAY. HYUNDAI REPLACED STEERING COMPONENTS IN THE VEHICLE BUT DON'T KNOW WHY IT HAPPENED SO THEY NEVER DIAGNOSED THE PROBLEM. WE HAVE TRIED TO GO TO HYUNDAI ABOUT THE ISSUE BUT BASICALLY THEY ONLY CARE ABOUT OUR MONEY WE PAY AND NOT OUR SAFETY.
Other or unspecified, Electronic stability control (ESC), Feb 6, 2020
AT HIGHWAY SPEED THE COMPUTER HAS ATTEMPTED TO PULL THE CAR OUT OF THE LANE INTO THE ADJOINING LANE AS IF IN ATTEMPT TO AVOID SOMETHING. THIS IS HAPPENED AT HIGHWAY SPEED'S ABOUT SIX TIMES. VEHICLE ALSO AT ONE TIME APPLIED THE EMERGENCY BRAKE AS THE VEHICLE IS APPROACHING AN INTERSECTION AS AN EMERGENCY STOP. THE CAR WOULD NOT MOVE FOR SEVERAL SECONDS. WHEN I BROUGHT THE VEHICLE INTO THE HYUNDAI DEALERSHIP THE REPRESENTATIVE IMMEDIATELY SUGGESTED THAT THERE WAS A RODENT PROBLEM. THIS WAS CONFIRMED NOT TO BE THE CASE.AS THERE DID NOT APPEAR TO BE ANY OTHER COMPUTER MESSAGING THE TECHNICIAN SUGGESTED THAT MAYBE IT WAS THE CALIFORNIA FASTRACK RESPONDER UNIT. THEY SUGGESTED IT BE RELOCATED WHICH I DID. THE PROBLEM LIES THAT YOU'RE NOT SURE THAT THIS IS WHAT CAUSED THE PROBLEM AND THE SUGGESTION 'TO DRIVE IT TO SEE IF IT REPEATED' AS IT DOES NOT SOUND PRUDENT FROM A SAFETY PERSPECTIVE. THE COMPUTER PULLS AT A HARD LEVEL WHICH MAKES IT DIFFICULT TO MAINTAIN THE VEHICLE IN THE LANE AND IT SUDDENLY RELEASES THE PULLING WHICH JERKS THE CAR BACK INTO THE DRIVING LANE MUCH LIKE AN OVER CORRECTION. THIS IS OBVIOUSLY QUITE DANGEROUS AND I WOULD SUGGEST SOMETHING ELSE IS DONE TO EITHER CONFIRM OR DISAPPROVE THE RESPONDER ISSUE AS THESE RESPONDERS ARE COMMON AND IT WAS PLACED PER THE INSTRUCTIONS OF THE FASTRACK.
Vehicle speed control, Other or unspecified, Service brakes, Jan 29, 2020, crash
I HAD RENTED A HYUNDAI SANTE FE IN SEPTEMBER 2019. I HAD THE VEHICLE FOR A FEW WEEKS WITH NO ISSUES UNTIL I DROVE OVER THE MOUNTAINS. I HAD PULLED INTO A PARKING LOT AND WAS LOOKING TO PARK, COASTING THROUGH THE PARKING LOT, I THEN BACKED UP AND FOUND A PARKING SPOT. I WAS TURNING RIGHT IN AT A VERY SLOW SPEED, A VIRTUAL CRAWL INTO A PARKING SPACE WHEN I PRESSED THE BRAKES TO STOP THE VEHICLE WHEN IT SUDDENLY REVS ITS ENGINE AND BEGAN ACCELERATING OUT OF CONTROL JUMPING OVER THE FRONT PARKING CURB AND SLAMMING INTO A CHAIN LINK FENCE. THE BRAKE WAS DEPRESSED TO THE FLOOR AND WOULD NOT STOP, I PUMPED THE BRAKES TO STOP AND WHEN IT WOULD NOT STOP, I QUICK SLAMMED THE VEHICLE INTO THE PARK POSITION TO PREVENT THE VEHICLE FROM HITTING A TRACKER AND CAUSING FURTHER DAMAGE OR INJURY. I CONTACTED MY INSURANCE AGENT AND THEN I CONTACTED ENTERPRISE RENTAL COMPANY IN BEND OREGON. I WAS ON HOLD FOR ROUGHLY 30 MIN. I EXPLAINED THE SITUATION AND THEY STATED THAT THERE WERE NO RECALLS THEY KNEW OF AND THEY ADVISED ME TO CONTACT THEIR TOW COMPANY AND HAVE IT TOWED TO THE AIRPORT IN REDMOND OREGON TO SWITCH OUT THE VEHICLES. I RESEARCHED ON MY OWN AND FOUND THAT THEIR WAS A SIMILAR INCIDENT IN LAS VEGAS, NV REPORTED IN JANUARY 31ST, 2018. THIS INCIDENT NEEDS TO BE LOOKED INTO BEFORE SOMEONE IS SERIOUSLY INJURED. THE ISG MAY BE A CONTRIBUTING FACTOR IN THIS CASE.
Other or unspecified, Jan 25, 2020
I AM NOT SURE WHAT CATEGORY THIS SHOULD BE IN BUT MY 2019 HYUNDAI SANTA FE HESITATES WHEN I TRY TO ACCELERATE. THIS HAPPENS MOSTLY WHEN I AM ACCELERATING FROM A COMPLETE STOP BUT ALSO HAPPENS OCCASIONALLY WHEN I AM GOING AROUND A CORNER. THIS IS A DANGEROUS PROBLEM THAT HAS NEARLY CAUSED AN ACCIDENT WHEN TURNING ON TO A BUSY STREET OR MERGING ONTO THE EXPRESSWAY. AFTER SOME ONLINE RESEARCH, I SEE THIS IS A WIDESPREAD ISSUE.
Other or unspecified, Electronic stability control (ESC), Jan 22, 2020
SEVERAL OCCASIONS THE SAFETY FEATURES OF THIS 2019 HYUNDAI SANTA FE DEACTIVATES. 3+ OCCASIONS THE VEHICLES FRONTAL COLLISION AVOIDANCE, LANE KEEP ASSIST BLIND SPOT DETECTION AUTOMATIC HIGH BEAM LIGHTS AS WELL AS CROSS TRAFFIC ALERT SUDDENLY WILL CUT OFF. HAVE TAKEN VEHICLE BACK TO DEALERSHIP WHERE PURCHASED TO BE TOLD NO CODES ARE BEING STORED. CONTACTED HYUNDAI USA SEVERAL TIMES TO GET A RUN AROUND OR THE RESPONSE IF ITS NOT RECORDING THERE IS NOTHING WRONG WITH THE CAR. I HAVE OWNED A 4 HYUNDAI SANTA FE'S AND NEVER HAD THE ISSUES I AM HAVING LIKE I AM WITH THIS ONE.I DO NOT TAKE MY GRANDKIDS IN THIS VEHICLE AS IM WORRIED THAT IF THESE SAFETY FEATURES FAIL TO WORK I DONT WANT TO CHANCE THEIR LIVES IN A VEHICLE THAT COULD POSSIBLY EXPERIENCE MORE SEVERE ISSUES OR WORSE. DEALING WITH HYUNDAI HAS BECOME A DISAPPOINTMENT AS THE 2004 SANTA FE I OWN IS BY FAR MORE DEPENDABLE THAN THIS ONE .
Engine, Jan 21, 2020
WHEN SITTING AT RED LIGHTS, THE ENGINE COMPLETLEY SHUTS OFF. I HAVE TO PUSH THE PUSH START AT LEAST 10 TIMES BEFORE THE ENGINE WILL RESTART. THIS KEEPS HAPPENING. I'M WORRIED I WILL GET STRANDED. I WOULD LIKE TO LEAVE IT WITH HYUNDAI SERVICE, BUT TO MY UNDERSTANDING THEY DO NOT OFFER RENTALS. MY VEHICLE ONLY HAD 16000 MILES WHEN THIS ISSUE BEGAN. I PAID 38000 FOR THIS VEHICLE AND NOW TO MY UNDERSTANDING, TO HAVE IT SERVICED I WILL HAVE TO PAY FOR THE RENTAL. MY SAFELY SHOULD BE MORE OF A CONCERN. HYUNDAI MOTOR AMERICA SHOULD BE VERY CONCERNED. THEY SHOULD HAVE REQUESTED A TOW AND OFFERED A RENTAL AS SOON AS I MENTIONED THIS ISSUE!!! NO, INSTEAD I HAVE TO LEAVE IT AT THE DEALER IN HOPES THE ISSUE IS FOUND QUICKLY, SO I DON'T RUN UP A HUGE RENTAL BILL PLUS PAY MY MONTHLY CAR NOTE. WHAT IF MY VEHICLE JUST SHUTS DOWN GOING 65 ON THE FREEWAY? WILL I HAVE BRAKING POWER? I DON'T KNOW WHAT TO DO. I COULD BE IN MAJOR DANGER.
Other or unspecified, Jan 10, 2020, crash
I WAS INVOLVED IN AN ACCIDENT ON 11/11/2019 WHEN MY 2019 HYUNDAI SANTA FE HAD A SIGNIFICANT FAILURE OF THE COLLISION AVOIDANCE SYSTEM. THE TRAFFIC AHEAD OF ME BRAKED SUDDENLY AFTER TRAVELLING AT APPROXIMATELY 40MPH. THE COLLISION AVOIDANCE WARNING DID NOT SOUND AND WHEN I APPLIED THE BRAKES, ABS DID NOT ACTIVATE AND THE BRAKES DID NOT WORK PROPERLY. I MADE CONTACT WITH THE REAR OF THE VEHICLE AHEAD OF ME. NONE OF THE THREE STAGES OF THE COLLISION AVOIDANCE SYSTEM ACTIVATED. THE MALFUNCTION CAUSED THE BRAKES TO NOT FUNCTION PROPERLY. THE COLLISION OCCURRED AT APPROXIMATELY 10MPH. THERE WAS OVER $12,000 DAMAGE TO THE FRONT OF THE SANTA FE BUT THE AIRBAGS DID NOT DEPLOY. I HAVE DRIVEN OVER 1,000,000 COLLISION-FREE MILES IN VARIOUS VEHICLES, WITH AND WITHOUT COLLISION AVOIDANCE. THIS ACCIDENT WOULD NOT HAVE HAPPENED BUT FOR THE MALFUNCTION OF THE CAS. I REPORTED THIS TO HYUNDAI USA. I TOOK MORE THAN ONE WEEK FOR A REPLY. HYUNDAI'S POSITION WAS THAT THEY WOULD INVESTIGATE BUT IT WOULD MEAN THEY WOULD HAVE TO TAKE POSSESSION OF THE VEHICLE FOR 10 WEEKS OR MORE, WITHOUT A TEMPORARY REPLACEMENT VEHICLE. THERE HAS BEEN NO RESOLUTION WITH HYUNDAI.
Engine, Dec 27, 2019
TL* THE CONTACT OWNS A 2019 HYUNDAI SANTA FE. WHILE DRIVING 17 MPH, THE BCA BRAKING SYSTEM ENGAGED, THE VEHICLE LOST POWER, AND ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT TURNED THE VEHICLE OFF AND BACK ON, WHICH RETURNED IT BACK TO NORMAL. THE VEHICLE WAS TAKEN TO O'BRIEN HYUNDAI FT MYERS (2850 COLONIAL BLVD, FORT MYERS, FL 33966, (239) 880-8631) WHERE IT WAS TEST DRIVEN FOR APPROXIMATELY 77 MILES; HOWEVER, THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH CASE NUMBER: 16693618 AND A LOANER VEHICLE. THE CONTACT REFERENCED NHTSA ID NUMBER: 10167260. THE FAILURE MILEAGE WAS APPROXIMATELY 16,000.
Engine, Dec 20, 2019, fire
PREVIOUS HYUNDAI VEHICLE CAUGHT FIRE. AT THE TIME THE CAUSE WAS UNKNOWN. WAS FORCED BY HYUNDAI TO BUY BACK VEHICLE AND PURCHASED A BRAND NEW HYUNDAI VEHICLE. I WAS NEVER TOLD THAT THIS WAS A BRAND WIDE ISSUE AND THAT THE NEW VEHICLE I PURCHASED WOULD END UP UNDER THE SAME RECALL THAT CAUSED PREVIOUS VEHICLE TO CATCH FIRE. I AM TERRIFIED TO DRIVE THIS VEHICLE. I CONTACTED HYUNDAI TO EXPLAIN THE SITUATION AND HAVE BEEN DEALING WITH AN UNPROFESSIONAL CUSTOMER REPRESENTATIVE. I AM FEARFUL FOR MY LIFE IN THIS VEHICLE AND EXPLAINED WHEN I PURCHASED THE NEW ONE THAT I DID NOT WANT TO EVER GO THROUGH THIS SITUATION AGAIN.
Steering, Oct 22, 2019
AS I WAS DRIVING ON CURVES, THE WHEEL GOING OUT OF CONTROL PULLING TO LEFT TOWARD EMERGENCY LANE AND GETTING EXTREMELY HARD TO CONTROL BY HANDS. THE CAR WAS DRIVING GOOD UNDER 50 MILES, HOWEVER WHEN I SPEED UP TO 65 OR 70, I WAS NOT ABLE TO CONTROL THE STEERING WHEEL. DRIVER ATTENTION WARNING SETS TO HIGH" WHICH WILL CAUSE THE STEERING WHEEL TO ACTS HAPTIC TO SHAKE STEERING AS DESIGNED". I CONTACTED THE HYUNDAI CUSTOMER SERVICE WITH CASE # 16268782 ADDRESSING THE ISSUE AND REQUESTED THE COMPENSATION FOR $4,500 EACH FOR MYSELF AND MY OTHER FAMILY MEMBERS OF TWO IN THE CAR FOR EMOTIONAL STRESS, FEAR, ANGER AND ANXIETY DURING THE TRIP . THEY SEND ME A RESPONSE THAT HYUNDAI IS ONLY ABLE TO OFFER REIMBURSEMENT FOR HYUNDAI OWNERS WHICH IS ENTERPRISE RENT A CAR. TODAY, I RECEIVED A PHONE CALL FROM ENTERPRISE RENTAL CAR, INDICATING THAT I SHOULD NOT CALL, EMAILS REGARDING THIS ISSUE TO ENTERPRISE RENTAL CAR AREA MANAGER, AS THEY DONE THEIR PART TO TAKE THE CAR TO DEALERSHIP AND MY FUTURE EMAIL WILL BE CONSIDER AS HARASSMENTS TO THEM. WE HAVE BEEN SUFFERING FROM EMOTION STRESS, FEAR, AND ANXIETY DURING THE TRIP, AND HYUNDAI WOULD SEND A COMPENSATION TO ENTERPRISE RENTAL CAR AND ENTERPRISE RENTAL CAR ASKING TO NOT TO FURTHER CONTACT THEM REGARDING THIS ISSUE. PLEASE FOLLOW UP THE ISSUE WITH HYUNDAI DEALERSHIP, ENTERPRISE RENTAL CAR AND MAKE SURE THE COMPENSATION MAKE TO PEOPLE WHO SUFFER FROM INCIDENT NOT THE ENTERPRISE RENTAL CAR, AND IF THEY SEND A COMPENSATION TO OWNER (RENTAL CAR), THEY WILL FORWARD IT TO ME.
Power train, Engine, Oct 18, 2019
I HAVE A BRAND NEW 2019 SANTA FE ULTIMATE 2.0T LEASED IN AUGUST WITH 1600 MILES AND I HAVE ALREADY HAD THE CAR IN TWICE WHERE THEY HAVE HAD TO RECALIBRATED THE TRANSMISSION. WHENEVER I WAS AT A STOP OR WAITING TO MAKE A TURN I WOULD PUT MY FOOT ON THE GAS PEDAL AND THE RPMS WOULD GO UP BUT THE CAR WOULDN'T MOVE. I WAS ALMOST REAR ENDED A COUPLE OF TIMES BECAUSE THE CAR WOULDN'T GO INTO GEAR AND MOVE WITH THE GAS PEDAL PUSHED ALL THE WAY DOWN TO THE FLOOR AND THEN ALL OF SUDDEN THE TRANSMISSION WOULD SHIFT INTO GEARS. THIS SHOULD NOT BE HAPPENING TO A BRAND NEW CAR! LOOKING AT DIFFERENT MODELS THIS SEEMS TO BE AN ON GOING PROBLEM WITH HYUNDAI. I HAVEN'T BEEN ABLE TO ENJOY MY CAR BECAUSE IT'S BEEN IN THE SHOP. THEY FIX IT AND IT WORKS FOR A WEEK OR SO AND THEN IT HAPPENS AGAIN. SOMETHING IS DEFINITELY WRONG! I WAS TOLD IF IT HAPPENS AGAIN THEN THEY WILL CALL THE MAIN HEADQUARTERS. THEY SHOULD BE DOING THAT ALREADY TO FIND OUT HOW TO FIX IT ONCE AND FOR ALL SO I DON'T HAVE TO KEEP COMING BACK. I HOPE YOU WILL LOOK INTO THIS MATTER.
Service brakes, Oct 16, 2019
TL* THE CONTACT OWNS A 2019 HYUNDAI SANTA FE. WHILE DRIVING 80 MPH, THE BRAKES APPLIED ON THEIR OWN AND THE BCA BRAKE SYSTEM ACTIVATED WARNING MESSAGE ILLUMINATED ON THE INSTRUMENT PANEL. THE FAILURE RECURRED TWO WEEKS LATER. THE VEHICLE WAS TAKEN TO PUENTE HILLS HYUNDAI (LOCATED AT 17621 GALE AVE, CITY OF INDUSTRY, CA 91748, (626) 581-5300), BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 1,656.
Service brakes, Oct 1, 2019
TL* THE CONTACT RENTED A 2019 HYUNDAI SANTA FE. WHILE DRIVING 55 MPH, THE CONTACT ATTEMPTED TO DEPRESS THE BRAKE PEDAL, BUT IT FAILED TO OPERATE AS NEEDED WITHOUT WARNING. THE CONTACT CONTINUED TO DRIVE THE VEHICLE, BUT THE SAME FAILURE OCCURRED AT 55 MPH. THE CONTACT MANAGED TO AVOID COLLIDING WITH A DOE IN THE MIDDLE OF THE ROAD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S HOME AND THEN TO THE RENTAL OFFICE. THE CONTACT INFORMED THE RENTAL AGENCY OF THE FAILURE AND THEY STATED THAT THEY WOULD NOTIFY HYUNDAI OF THE DEFECT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BY THE CONTACT. THE CONTACT DID NOT KNOW IF THE DEALER WAS CONTACTED. THE WHEREABOUTS OF THE VEHICLE WERE UNKNOWN. THE FAILURE MILEAGE WAS 33,000. THE VIN WAS UNKNOWN.
Engine, Sep 27, 2019
THIS IS A REPORT ON A 2019 HYUNDAI SANTA FE 2.0L TURBO WITH LESS THAN 1600 MILES. THERE IS A SIGNIFICANT AMOUNT OF FUEL IN THE OIL. ALLOWABLE LIMITS ARE LESS THAN 2.0% FROM NORMAL CAUSES. THIS ENGINE HAS 3.3%, ENOUGH TO BE A PROBLEM.THE OIL LEVEL IS RISING ON THE STICK. THE 5W/30 OIL HAS BEEN THINNED TO THE CONSISTENCY OF 20W OIL. DEALER SHRUGGED IT OFF AND CLAIMED THAT DRIVING A 100 MILE TRIP WOULD RETURN ALL TO NORMAL.
Power train, Sep 22, 2019
THE FIRST TIME IS WAS DRIVING IN THE HIGHWAY WHEN THE VEHICLE HESITATED SLOWED DOWN AND I EVENTUALLY HAD TO GET OFF THE HIGHWAY BEFORE IT COMPLETELY TURNED OFF. THE SECOND TIME THIS HAPPENED THE VEHICLE TURNED OFF AS I WAS MBV AKING A RIGHT TURN ON THE ROAD.