2009 Hyundai Sonata
Problems, recalls and owner-reported issues
Service brakes is the leading concern among 460 owner complaints filed for this model year. This is the 10th highest complaint count among 26 Sonata model years with reports.
Of the 2009 reports, 21 involved a crash and 11 involved a fire. 26 people were injured.
What owners report most often
Recalls and investigations
Suspension, rearAug 12, 2013
Hyundai is recalling certain model year 2006-2010 Sonata vehicles manufactured March 1, 2005, through January 21, 2010; and model year 2006-2011 Azera vehicles manufactured September 27, 2005, through November 22, 2010 originally sold in, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. Road salt and water can enter portions of the rear crossmember, leading to corrosion of the crossmember steel. This may lead to detachment of one of the rear control arms.
Control arm separation may suddenly change the rear wheel alignment, affecting the handling of the vehicle, increasing the risk of a crash.
Hyundai will notify owners, and dealers will repair or replace the crossmember assembly. The recall began on October 8, 2013. Owners may contact Hyundai Customer Care Center at 1-800-633-5151. Hyundai's recall number is 113.
Campaign 13V354000 on NHTSA.gov
Exterior lighting, brake lights, switchApr 1, 2013
Hyundai Motor Company (Hyundai) is recalling certain model year 2006-2009 Accent, model year 2007-2011 Azera, Sonata and Sante Fe,2006-2011 Tucson, 2009-2011 Elantra Touring, 2007-2010 Elantra, 2008-2011 Veracruz, 2009-2011 Genesis, 2010-2011 Genesis Coupe, 2007-2008 Entourage, and 2006-2008 Tiburon vehicles. Originally, in April 2013, Hyundai recalled 1,059,824 model year 2007-2009 Accent and Tucson, model year 2007-2010 Elantra, model year 2007-2011 Santa Fe, model year 2008-2009 Veracruz, model year 2010-2011 Genesis Coupe, and model year 2011 Sonata vehicles. In September 2013, Hyundai informed the agency that it was adding more vehicles to this campaign, representing an additional 652,512 units. The total number of vehicles being recalled is now 1,712,336. In the affected vehicles, the stop lamp switch may malfunction. A malfunctioning stop lamp switch may cause the brake lights to not illuminate when the brake pedal is depressed or may cause an inability to deactivate the cruise control by depressing the brake pedal. Additionally, a malfunctioning stop lamp switch may also result in intermittent operation of the push-button start feature, affect the operation of the brake transmission shift interlock feature, preventing the shifter from being moved out of the PARK position and cause the Electronic Stability Control (ESC) malfunction light to illuminate.
Failure to illuminate the stop lamps during braking or inability to disengage the cruise control could increase the risk of a crash. Additionally, when the ignition is in the 'ON' position, the transmission shifter may be able to be moved out of Park without first applying the brake. This may lead to unintentional movement of the car which may increase the risk of a crash.
Hyundai will notify owners, and dealers will replace the stop lamp switch, free of charge. The safety recall began on April 22, 2013. Owners may contact Hyundai at 1-800-633-5151. Hyundai's recall campaign number is 110.
Campaign 13V113000 on NHTSA.gov
Representative owner complaints
460 reports, newest first.
Service brakes, Jun 19, 2014
I HAD A LOUD SCRAPING NOISE COMING FROM THE REAR OF MY CAR AND FOR THE SECOND TIME IN 2 YEARS, I HAVE HAD TO HAVE MY REAR PADS AND ROTORS REPLACED.. THE FIRST TIME WAS IN NOVEMBER OF 2012.. I AM THE ORIGINAL OWNER OF THIS CAR AND THIS IS EXCESSIVE. I HAVE READ 51 OTHER COMPLAINTS OF THE SAME PROBLEM. I HAVE HAD 5 HYUNDAIS AND NOT PUT REAR BRAKES ON THEM UNTIL OVER 100,000 MILES.. *TR
Exterior lighting, Jun 3, 2014, fire
TL* THE CONTACT OWNS A 2009 HYUNDAI SONATA. THE CONTACT STATED THAT THE REAR DECK STOP LIGHT WIRING AND FRAME DETACHED FROM THE SOCKET. AFTER INSPECTING THE VEHICLE AND REMOVING THE BULB FROM THE SOCKET, THE CONTACT NOTICED THAT THE BULB AND WIRING FELL INTO THE TRUNK AND BURNED ITEMS WITHIN THE TRUNK. THE VEHICLE WAS TAKEN TO THE DEALER TO BE INSPECTED. THE CONTACT WAS ADVISED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 13V113000 (EXTERIOR LIGHTING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Electrical system, May 21, 2014
THE INCIDENT IS SIMILAR TO NHTSA ID# 10508953 WHICH STATED THERE WAS A GRINDING NOISE AFTER STARTING THE CAR. I EXPERIENCED THE SAME MALFUNCTION BUT SOMETIMES THE GRINDING DOESN'T STOP UNTIL THE ENGINE IS TURNED OFF. IT DOESN'T HAPPEN EVERYTIME THE ENGINE IS STARTED BUT I ALSO HAD OTHER PROBLEMS WITH THE IGNITION SWITCH. A FEW TIMES THE ENGINE STARTED WHILE THE KEY WAS JUST TURNED TO THE "ON" POSITION. AFTER HEARING OF ALL THE IGNITION SWITCH PROBLEMS WITH GM VEHICLES, I THOUGHT THIS SHOULD BE HANDLED BY HYUNDAI AS A RECALL BECAUSE IT IS DEFINITELY AN UNSAFE SITUATION. I HOPE THE NHTSA WILL TAKE ACTION ON THIS MATTER. THE VEHICLE OWNERS SHOULD NOT HAVE TO PAY FOR DEFECTIVELY MANUFACTURED COMPONENTS NO MATTER HOW OLD THE VEHICLE. *TR
Power train, May 13, 2014
PURCHASED CAR BRAND NEW FIRST MONTH I HAD IT KEPT BUCKING WHILE DRIVING, MAINLY FIRST THING IN MORNING, WHILE DRIVING FELT LIKE BRAKES ARE ON FEELS AS IF SOMETHING IS HOLDING BACK CAR FROM GOING, WON'T PASS OTHER CARS PROPERLY NO POWER I COMPLAINED THROUGHOUT PAST YEARS AND NEVER SHOWED ANY PROBLEMS AT HYUNDAI'S SERVICE CENTER EXCEPT LAST TIME WENT THERE WITH HUSBAND WHO DEMANDED THEY FIX TRANSMISSION ISSUES AS WE WERE NOT PICKING UP CAR UNTIL FIXED. RECEIVED A CALL TRANSMISSION CENSOR WAS BAD AND WAS INFORMED THERE WAS A RECALL ON THEM INSTALLED A NEW ONE AND RAN FINE NO PROBLEMS BUT IT STARTED UP AGAIN BUCKING, NO POWER, BRAKES FEEL LIKE ON. *TR
Tires, May 6, 2014
TL* THE CONTACT OWNS A 2009 HYUNDAI SONATA EQUIPPED WITH NEXEN CP672 TIRES, SIZE: P215/55R17. THE CONTACT STATED THAT THE FRONT AND REAR DRIVER'S SIDE TIRES EXHIBITED A BUBBLE. THE TIRES WERE NOT REPLACED. THE FAILURE MILEAGE WAS UNKNOWN.
Power train, Electrical system, Engine, Apr 30, 2014
PLEASE BE ADVISED THAT I PURCHASED SAID VEHICLE NEW AND AT AROUND 35000 MILES I STARTED TO NOTICE THAT WHEN I SLOWED DOWN AND CAME TO A STOP THE TRANSMISSION WOULD JERK ON THE DOWN SHIFT, WHICH IS NOT NORMAL. ON 01-19-2012 I BROUGHT MY CAR TO THE DEALER WHERE I PURCHASED FROM . I WAS INFORMED THAT THIS PROBLEM IS COMMON AND THAT ONCE MY COMPUTER IS RESET IT SHOULD GO AWAY, AND THERE IS A SERVICE BULLETIN ON THAT ISSUE. ON 03-19-2012 I WAS HAVING THE SAME ISSUE SO THE TRANSMISSION WAS REPLACED WITH FACTORY RECONDITIONED TRANSMISSION. NOW WITH 74000 MILE THE CAR IS BACK FOR THE 5 TH TIME FOR THE SAME TRANSMISSION PROBLEM. THE DEALER HAS MY CAR AND I HAVE NOT HEARD FROM THE DEALER OR HYUNDAI CORPORATION FOR TWO WEEKS. I BELIEVE THAT HYUNDAI CORPORATION KNEW THE PROBLEM EXISTED AND NEGLECTED TO FIX THE PROBLEM OTHER WISE A NEW CAR WITH 35000 MILES SHOULD NOT HAVE THIS PROBLEM AND THE MECHANICS DON'T KNOW HOW TO REMEDY THE FAULTY TRANSMISSION. I AM VERY DISAPPOINTED WITH HYUNDAI AND THERE HANDLING OF THIS PROBLEM. I BELIEVE THE DAMAGE HAS BEEN DONE, AND NEW SOFTWARE IS NOT GOING TO FIX THIS PROBLEM, THE BANDS IN THE TRANSMISSION ARE WORN NOW, THE DAMAGE HAS BEEN DONE. THIS IS JUST PUTTING A BAND AID ON A SERIOUS PROBLEM AND A MANUFACTURING DEFECT. ONE DOES NOT ANTICIPATE ANY SERIOUS PROBLEMS WITH A BRAND NEW CAR WITH ONLY 35000 MILES. WHAT GOOD IS A 10 YEAR 100.000 MILE WARRANTY WHEN YOU START HAVING THESE PROBLEM AT 35000 MILES. I HAVE DONE SOME RESEARCH ON-LINE AND THERE ARE OTHERS WHO HAVE THE SAME PROBLEM WITH SAME CAR, I AM NOT THE ONLY ONE.THIS IS A DISGRACE HYUNDAI CORPORATION I PURCHASED SAID VEHICLE FROM ATLANTIC HYUNDAI INC. LOCATED AT 193-205 SUNRISE HIGHWAY, WEST ISLIP NY 11795. I HAVE ALSO CONTACTED HYUNDAI CORPORATION SEVERAL TIMES BUT TO NO AVAIL. *JS
Visibility, Apr 24, 2014
ON APRIL 13TH, THE WEATHER WAS WARM IN THE MIDDLE OF THE AFTERNOON. I OPENED UP MY SUNROOF WITH INTENT TO OPEN IT ONLY PARTIALLY. I HAVE TRIED UNSUCCESSFULLY TO CLOSE MY SUNROOF NOW. THE MECHANISM THAT SLIDES SHUT, DOES NOT WORK PROPERLY ANYMORE. WHEN THE ROOF GETS TO THE POINT OF CLOSING, IT AUTOMATICALLY GOES BACK. I HAD TO INCH THE SUNROOF CLOSED AS FAR AS POSSIBLE. I HAD TO PLACE PLASTIC IN THE CONNECTION AREA TO KEEP AS MUCH RAIN AND WIND OUT. *TR
Suspension, Structure, Apr 18, 2014
PASSENGER REAR UPPER SHOCK TOWER WAS FILLED WITH(VERY RUSTY) WATER FROM HOLE IN A THE WHEEL WELL. *TR
Service brakes, Apr 17, 2014
I HAVE HAD TO REPLACE MY REAR BRAKES AND ROTORS TWICE IN 5YRS. THE FIRST WAS IN MAY OF 2012. THE VEHICLE HAD 28,000 MILES. THERE WAS NO WARNING LIGHTS MY FIRST INDICATION WAS A DRAGGING SOUND. I JUST HAD THEM REPLACED AGAIN APRIL 2014 WITH 42.000 MILES. AGAIN NO WARNING UNTIL THE HORRIBLE GRINDING SOUND. ALSO MANY TIMES AFTER LONG TRIPS THERE IS A DISTINCT BURNING SMELL. I WAS TOLD BY THE DEALER THAT IT WAS MY TIRES. ANOTHER REPAIR COMPANY TOLD ME IT WAS MY BRAKES GETTING HOT. THEY SAID THAT THE REAR BRAKES ARE CONSTANTLY ENGAGED THUS BURNING THE PADS AND DECREASING GAS MILLAGE. OTHER PEOPLE HAVE REPORTED THE SAME PROBLEM THOUGH HYUNDAI DENIES IT. IT IS A HUGE SAFETY ISSUE!! *TT
Fuel/propulsion system, Apr 8, 2014
TL* THE CONTACT OWNS A 2009 HYUNDAI SONATA. THE CONTACT STATED THAT WHILE REFUELING, FUEL STARTED TO SPEW OUT OF THE FILLER NECK. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN DIAGNOSED THAT THE VENT VALVE CANISTER AND FILTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, TWO YEARS LATER THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 102,000 AND THE CURRENT MILEAGE WAS 125,000.
Electrical system, Mar 4, 2014
ON OCTOBER 27 2013, THE DASH BOARD LIGHTS AND THE BACK ILLUMINATING LIGHTS, GLOVE COMPARTMENT AND OVER HEAD LIGHTS WENT OUT, I TOOK IT TO A CAR REPAIR SHOP AND THEY CHANGED OUT THE DIMMER SWITCH, WHICH KEPT BURNING OUT,SMOKE HAS COME OUT OF THE DASH BOARD AND IT SMELLED LIFE FIRE, I PULLED OVER AND CALLED THE DEALER. THIS IS A SAFETY ISSUE I AM NOT ABLE TO DRIVE THE CAR AT NIGHT AND I AM AFRAID THE CARE MIGHT CATCH FIRE. AFTER CHANGING IT OUT 4 TIMES, THE MECHANIC TOLD US TO TAKE IT TO THE DEALER.WE DID TAKE THE CAR TO THE DEALER AND $700.00 LATER THEY STILL DON'T KNOW WHAT THE PROBLEM IT, SO I HAVE FILED A CASE WITH THE CORPORATE OFFICE, THE CAR HAS HAD SOME ELECTRICAL PROBLEMS BEFORE, BUT IT HAS BEEN FIXED BECAUSE THEY HAVE BEEN RECALLS. THE DEALER DOES NOT KNOW WHAT TO DO AND THEY WANT US TO TAKE THE CAR SOMEWHERE ELSE. THE DEALER IS NO HELP, THEY SUGGESTED WE JUST BUY A NEW CAR!!! *TR
Equipment, Jan 15, 2014
THE NAV RADIO FREEZES UP. RESTARTS RANDOMLY OVER AND OVER. CAN STILL TUNE THE RADIO AND SOUND THROUGH STEERING WHEEL BUT CANNOT SEE ANYTHING ON THE NAV SCREEN. THIS HAPPENED A DAY AFTER THE CAR WAS PURCHASED. THE DEALER WAS CONTACTED AND SAID THAT THE WARRANTY WAS UP. WOULD REALLY LIKE TO GET THIS ISSUE FIXED, AS THIS IS WHY THE CAR WAS PURCHASED. FOR THE NAVIGATION FEATURE. *TR
Vehicle speed control, Jan 8, 2014, crash
TL* THE CONTACT OWNS A 2009 HYUNDAI SONATA. THE CONTACT STATED THAT THE SHIFTER BECAME STUCK IN PARK. THE CONTACT WAS ABLE TO SHIFT INTO DRIVE HOWEVER, THE VEHICLE THEN ABNORMALLY ACCELERATED AND CAUSED THE CONTACT TO CRASH INTO A WALL. THE CONTACT DID NOT SUSTAIN ANY INJURIES. THE CONTACT TOOK THE VEHICLE TO A DEALER TO HAVE REPAIRS UNDER NHTSA CAMPAIGN I.D. 13V113000 (EXTERIOR LIGHTING, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE DEALER STATED THAT THE RECALL DEFECT COULD HAVE CAUSED THE VEHICLE TO ACCELERATE. THE FAILURE MILEAGE WAS 65,000.
Vehicle speed control, Electronic stability control (ESC), Dec 28, 2013
ESC OFF LIGHT COMES ON A FEW MINUTES AFTER STARTING THE VEHICLE. RESETS AFTER VEHICLE IS SHUT OFF ONLY TO COME BACK ON A FEW MINUTES LATER. ADDITIONAL SOMETIMES CRUISE CANNOT BE TURNED ON AND UNDER NO CIRCUMSTANCES WILL ENGAGE WITH ESC OFF LIGHT ON. *TR
Exterior lighting, Dec 27, 2013
THE THIRD BRAKE LIGHT BULB IS NOT EASILY CHANGEABLE.
Structure, Latches/locks/linkages, Engine, Dec 27, 2013
TL* THE CONTACT OWNS A 2009 HYUNDAI SONATA. THE CONTACT STATED THAT THE KEY WAS IN THE IGNITION WHEN SHE EXITED THE VEHICLE AND THE DOORS ERRONEOUSLY LOCKED. THE CONTACT ALSO MENTIONED THAT THE CHROME ON THE PASSENGER'S SIDE FRONT DOOR HANDLE WAS PEELING AND TORE THROUGH THE CONTACT'S HAND. ADDITIONALLY, THE STEERING WHEEL FAILED TO LOCK AND THE VEHICLE JERKED ABNORMALLY WHEN SHIFTING DOWN. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THE DOOR LOCK AND JERKING FAILURE COULD NOT BE DIAGNOSED AND THE STARTER LEVER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 82,000.
Service brakes, Dec 17, 2013
TL* THE CONTACT OWNS A 2009 HYUNDAI SONATA. THE CONTACT STATED THAT THE BRAKES REQUIRED EXCESSIVE FORCE IN ORDER TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS WHERE THE TECHNICIAN STATED THAT THE RUSTED BRAKE CALIPER PIN HAD SEIZED. THE REAR BRAKES WERE REPLACED AND THE BRAKE PIN WAS LUBRICATED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Visibility/wiper, Dec 16, 2013
2009 HYUNDAI SONATA LIMITED DRIVERS SIDE SUN VISOR WILL NOT STAY IN THE UP POSITION, HAD THE VISOR DOWN TO BLOCK SUN AND WHEN I WENT TO PUT IT UP IT WILL NOT STAY IN THAT POSITION, MAKE IT HARD TO DRIVE WITH IT IN THE DOWN POSITION, BLOCKS VIEW OF THE ROAD. *TR
Air bags, Dec 12, 2013
THE PASSENGER AIR BAG LIGHT CONTINUES TO FLASH WHEN THERE IS NO ONE IN THE SEAT. TOOK TO THE DEALER AND THEY SAID IT IS SUPPOSE TO FLASH WHEN FIRST START UP THE CAR, BUT I LET THEM KNOW THAT IT ON THE ENTIRE TIME I AM DRIVING. THE DEALER SAID THEY COULD NOT DUPLICATE THE ISSUE. I TOOK VIDEO OF IT SO I CAN SHOW THEM. IT IS ON MULTIPLE DAYS IN A ROLL WITH NOTHING IN THE SEAT. I WANT TO MAKE SURE IT WILL WORK CORRECTLY WHEN I DO HAVE SOMEONE SIT IN THE SEAT. *TR
Service brakes, Hydraulic, Exterior lighting, Dec 11, 2013
2009 HYUNDAI SONATA. CONSUMER WRITES IN REGARDS TO VEHICLE BRAKES RECALL NOTICE. *SMD THE CONSUMER ASKED THE DEALER WHY HAD HE NOT BEEN NOTIFIED OF THE RECALL, AND THE DEALER REPLIED, THAT COLORADO WAS NOT ONE OF THE STATES INCLUDED. IT ONLY COVERED THE EAST COAST, BECAUSE OF THE HARSH WINTERS AND SALT USED ON THEIR HIGHWAYS. THE CONSUMER STATED ON SEVERAL OCCASIONS, HE HAD TO TAKE THE VEHICLE TO THE DEALER, TO HAVE THE BRAKES REPLACED.
Service brakes, Dec 7, 2013
WHEN APPLYING BRAKES, THE BRAKES START STICKING, CAUSING THE CAR TO JERK. I HAVE TAKEN THE CAR TO THE DEALERSHIP FOR THEM TO TELL ME THEY COULD NOT SEE ANYTHING THAT WAS WRONG WITH THE BRAKES. WHEN I LEFT THE DEALERSHIP, THE BRAKES WERE DOING THE SAME THING. *TR
Steering, Dec 6, 2013
DRIVING CAR AND PULLED IN PARKING SPACE, PUT IN REVERSE TO TURN AROUND AND STEERING COLUMN WAS TOTALLY DISCONNECTED. THE STEERING WHEEL JUST WENT ROUND AND ROUND AND I HAD ABSOLUTELY NO CONTROL OF THE CAR. HAD I NOT BEEN IN A PARKING LOT IT COULD HAVE BEEN A FETAL CRASH IN THE 8 AM WORK TRAFFIC. I FIND ON THE CONSUMER REPORT WEB SITE THAT THIS HAS HAPPENED TO OTHERS AS WELL. HOWEVER MY DEALER CHARGED ME FOR ALL THE REPAIRS AND A TOWING FEE. I HAVE NO FAITH IN THIS CAR ANYMORE. *TR
Structure, Dec 2, 2013
THE HOOD PAINT STARTED TO DISCOLOR AND APPEAR SPLOTCHY. SINCE THE PAINT WARRANTY WAS ONLY GOOD TO 36,000 MILES, I FIGURED I WOULD BITE THE BULLET AND GET IT PAINTED AT MY COST. BEFORE I GOT THAT DONE THE DAMAGE HAS NOW APPEARED ON THE LEFT FRONT FENDER (BEYOND THE HOOD) AT 62,000 MILES. THIS IS JUST A LOUSY FACTORY PAINT JOB AND I DON'T KNOW IF IT'S WORTH GETTING THE WHOLE CAR REPAINTED. *TR
Power train, Electrical system, Electronic stability control (ESC), Nov 22, 2013
I NOTICED A SHUDDERING AT 90,250 MILES, WHILE TRAVELING DURING THE WINTER AT AROUND 30-45 MPH, BUT WAS VERY INTERMITTENT, AND WOULD GO AWAY. THEN ON 10/9/2013 AT 102,515 MILES, FROM PARK, THE TRANSMISSION WOULD NOT ENGAGE INTO REVERSE OR DRIVE. I COULD HEAR THE TRANSMISSION SHIFT, BUT IT WAS NOT DISENGAGING FROM PARK. PER HYUNDAI SERVICE TECHNICIAN, THE TRANSMISSION WAS "JUNK" AND WOULD NEED TO BE REPLACED. I CONTACTED HYUNDAI CORPORATE, DURING WHICH TIME I WAS INFORMED THEY DIDN'T HAVE MY INFORMATION IN THEIR SYSTEM AND THAT IN FACT THERE WERE 2 RECALLS THAT THEY FAILED TO NOTIFY ME OF, AND WAS TOLD THAT IF I ALLOWED THE HYUNDAI SERVICE TO DO THE REPAIR RIGHT THEN, THAT I WOULD BE ELIGIBLE FOR THEIR POLICY REIMBURSEMENT. ONE OF THE RECALLS WAS AN ECM AND TCM SOFTWARE UPDATE IN WHICH SYMPTOMS WERE IMPROPER CLUTCHING AND DE-CLUTCHING OF GEARS WHEN ACCELERATING AND DECELERATING. THAT SHIFT QUALITY OVER TIME CAUSED UNDO STRESS ON THE GEARING CAUSING MY FAILURE. THE REPAIR WAS MADE, I THEN HAD TO PAY UPFRONT, AND A WEEK LATER THEY'VE DENIED MY POLICY REIMBURSEMENT CLAIM DUE TO FLUID BEING THE CAUSE OF FAILURE. I THEN PROVIDED THEM WITH FURTHER DOCUMENTATION SHOWING THAT THEIR OWN TECHNICIAN RE-USED 5 QUARTS OF MY ORIGINAL FLUID ON THE REPAIR ORDER, AND THAT I FOLLOWED THE MAINTENANCE RECORD THAT WAS SUGGESTED BY THEIR OWN TECHNICIANS ADVICE WHEN I PURCHASED THE VEHICLE. DRAIN AND FILL EVERY 30,000 MILES. THE LAST DRAIN AND FILL WAS ON JUNE 14, 2013. HYUNDAI DID NOT PROVIDE ME WITH ANY FLUID ANALYSIS OR SPECS TO SUPPORT THEIR DENIAL OF MY POLICY REIMBURSEMENT. I SAVED THE AGENTS VOICEMAIL OF THE DENIAL IN WHICH SHE STATED DUE TO "COLOR" AND THAT ALONE, WAS THE REASON WHY THE CLAIM WAS DENIED. *TR
Suspension, Nov 19, 2013
TL* THE CONTACT OWNS A 2009 HYUNDAI SONATA. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V354000 (SUSPENSION). THE MANUFACTURER WAS CONTACTED AND STATED THAT THE PART WOULD NOT BE AVAILABLE FOR APPROXIMATELY THREE MONTHS. THE CONTACT STATED THAT THE REAR OF THE VEHICLE WAS SHAKING ABNORMALLY AND WAS CONCERNED THAT THE VEHICLE WOULD NOT BE REPAIRED IN A REASONABLE TIME FRAME. THE APPROXIMATE FAILURE MILEAGE WAS 59,000.