2011 Hyundai Sonata
Problems, recalls and owner-reported issues
Steering is the leading concern among 3,376 owner complaints filed for this model year. This is the highest complaint count among 26 Sonata model years with reports.
Of the 2011 reports, 116 involved a crash and 112 involved a fire. 85 people were injured and 3 people died.
What owners report most often
Recalls and investigations
EngineDec 28, 2018
Hyundai Motor America (Hyundai) is recalling certain 2011-2014 Sonata and 2013-2014 Santa Fe Sport vehicles previously repaired under recall numbers 15V-568 and 17V-226. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned, or improperly torqued during the engine replacement procedure, allowing fuel to leak from the pipe.
A fuel leak in the presence of an ignition source can increase the risk of a fire.
Hyundai will notify owners, and dealers will inspect and replace the fuel pipe, as necessary, free of charge. The recall began March 1, 2019. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's recall number for this recall is 180.
Campaign 18V934000 on NHTSA.gov
Seat belts, pretensionerFeb 27, 2018
Hyundai Motor America (Hyundai) is recalling certain 2011-2013 Sonata and 2011-2012 Sonata Hybrid vehicles. On February 27, 2018, Hyundai Motor Company (Hyundai) notified NHTSA that they were recalling 154,753 model year 2011 Sonata vehicles. On April 18, 2018, Hyundai expanded the recall to include an additional 425,305 model year 2012-2013 Sonata and 2011-2012 Sonata Hybrid vehicles. In the event of a crash, the air bag control unit (ACU) may short circuit, preventing the frontal air bags, seat belt pretensioners, and side air bags from deploying.
If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates deployment of these safety systems.
Hyundai will notify owners, and dealers will install an external wire filter kit, free of charge. The recall began October 15, 2018. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 174.
Campaign 18V137000 on NHTSA.gov
Seat belts, pretensionerOct 4, 2017
Hyundai Motor America (Hyundai) is recalling certain 2011-2014 Sonata and 2011-2015 Sonata Hybrid vehicles previously repaired under recall campaign 17V-152. The seat belt linkages for both front seat belts may detach from the seat belt anchor pretensioners.
If the seat belt linkage detaches from the seat belt anchorage, it can not properly restrain the occupant in the event of a crash, increasing the risk of injury.
Hyundai will notify owners, and dealers will again verify the connection between the seat belt linkage and the pretensioner and additionally install a warning label to prevent future seat belt linkage detachment, free of charge. The recall began November 6, 2017. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 169.
Campaign 17V617000 on NHTSA.gov
Seat belts, front, anchorageMar 8, 2017
Hyundai Motor America (Hyundai) is recalling certain 2011-2014 Sonata and 2011-2015 Sonata Hybrid vehicles. In the affected vehicles, the seat belt linkages for both front seat belts may detach from the seat belt anchor pretensioners.
In the event of a crash, if the seat belts detach from the anchor pretensioners, it can increase the risk of injury.
Hyundai will notify owners and dealers will inspect the connection between the seat belt linkages and the seat belt anchor pretensioners, repairing them as necessary, free of charge. The recall is expected to begin April 7, 2017. Owner's may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for the recall is 160.
Campaign 17V152000 on NHTSA.gov
Steering, electric power assist systemApr 5, 2016
Hyundai Motor Company (Hyundai) is recalling certain model year 2011 Sonata vehicles manufactured December 11, 2009, to October 31, 2010. In the affected vehicles, the Electronic Power Steering (EPS) circuit board may be damaged and result in a loss of power steering assist.
With a loss of power steering assist, extra steering effort will be required, especially at lower speeds, increasing the risk of a crash.
Hyundai will notify owners, and dealers will replace the EPS control unit, free of charge. The recall began May 30, 2016. Owners may contact Hyundai customer service at 1-855-371-9640. Hyundai's number for this recall is 143.
Campaign 16V190000 on NHTSA.gov
Exterior lighting, brake lights, switchNov 16, 2015
Hyundai Motor America (Hyundai) is recalling certain model 2011-2012 Sonata vehicles. The brake pedal stopper pad can deteriorate allowing the brake light switch plunger to remain extended when the brake pedal is released.
If the brake light switch plunger does not retract as it should when the brake pedal is not being pressed, the brake lights may stay illuminated preventing accurate communication to rearward following vehicles that the vehicle is slowing or stopping. Additionally, if the brake switch plunger is not retracted, then the transmission can be shifted out of PARK without depressing the brake pedal. Either condition increases the risk of a crash.
Hyundai will notify owners, and dealers will replace the brake pedal stopper pad with an improved part, free of charge. The recall began on January 6, 2016. Owners may contact Hyundai customer service at 1-855-671-3059. Hyundai's number for this recall is 136.
Campaign 15V759000 on NHTSA.gov
Suspension, front, springs, coil springsOct 7, 2015
Hyundai Motor America (Hyundai) is recalling certain model year 2011 Elantra vehicles manufactured November 12, 2010, to March 31, 2011, and Sonata vehicles manufactured December 11, 2009, to February 28, 2010, originally sold in, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. Road salt may corrode the front coil springs, possibly resulting in the coil springs fracturing.
If a front coil spring fractures, it may contact the tire, possibly puncturing it, increasing the risk of a crash.
Hyundai will notify owners, and dealers will replace the front coil springs, free of charge. Interim notifications were mailed on November 17, 2015. The recall began on January 6, 2016. Owners may contact Hyundai customer service at 1-855-671-3059. Hyundai's number for this recall is 133. Note: Vehicles that were previously registered in salt belt states but are currently registered elsewhere are eligible to be inspected and repaired.
Campaign 15V629000 on NHTSA.gov
EngineSep 10, 2015
Hyundai Motor America (Hyundai) is recalling certain model year 2011-2012 Sonata vehicles manufactured December 11, 2009, to April 12, 2012 at Hyundai Motor Manufacturing Alabama and equipped with either a 2.0 liter or 2.4 liter Gasoline Direct injection engine. In the affected vehicles, metallic debris may not have been fully removed during manufacturing of the engine crankshaft. If the debris was not completely removed, oil flow may be restricted through the connecting rod bearings, causing connecting rod damage. A worn connecting rod bearing will produce a metallic, cyclic knocking noise from the engine and possible engine failure.
Engine failure would result in a vehicle stall, increasing the risk of a crash.
Hyundai will notify owners, and dealers will inspect the vehicles and replace the engine assembly, as necessary, free of charge. Additionally, Hyundai Motor America will increase the warranty for the engine sub-assembly (short block) to 10 years/120,000 miles for both original and subsequent owners of 2011 and 2012 Sonatas manufactured at Hyundai Motor Manufacturing Alabama equipped with 2.0 liter and 2.4 liter Gasoline Direct injection engines. Interim notifications were mailed to owners starting on October 8, 2015. A second notification will be mailed when parts are available. Owners may contact Hyundai customer service at 1-855-671-3059 or by visiting www.HyundaiUSA.com/Campaign132. Hyundai's number for this recall is 132.
Campaign 15V568000 on NHTSA.gov
Power train, automatic transmissionJul 18, 2014
Hyundai Motor Company (Hyundai) is recalling certain model year 2011-2014 Sonata vehicles manufactured December 11, 2009, through May 29, 2014. In the affected vehicles, the transmission shift cable may detach from from the shift lever pin.
If the transmission shift cable detaches, the transmission gear selection may not match the indicated gear and the vehicle may move in an unintended or unexpected direction, increasing the risk of a crash. Furthermore, when the driver parks the vehicle, despite selecting the 'PARK' position, the transmission may not be in 'PARK.' If the vehicle is not in the 'PARK' position and the parking brake is not applied, there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.
Hyundai will notify owners, and dealers will inspect and, as necessary, repair the connection between the shift cable and shift lever, free of charge. The recall began in September 2014. Owners may contact Hyundai customer service at 1-800-633-5151. Hyundai's number for this recall is 123.
Campaign 14V434000 on NHTSA.gov
Service brakes, hydraulicJul 18, 2014
Hyundai Motor Company (Hyundai) is recalling certain model year 2011 Sonata vehicles manufactured from December 11, 2009, through September 1, 2010. The affected vehicles may experience a brake fluid leak from the two brake lines that connect the brake system's master cylinder to the Hydraulic Electronic Control Unit (HECU) due to insufficient seal between the inner brake hose and metal brake line fitting.
If the brake lines leak brake sufficient fluid, the brake warning lamp in the instrument cluster will illuminate and longer stopping distance will be required, increasing the risk of a vehicle crash.
Hyundai will notify owners, and dealers will replace the brake hoses with a revised service part, free of charge. The recall began in September 2014. Owners may contact Hyundai customer service at 1-800-633-5151. Hyundai's number for this recall is 122.
Campaign 14V433000 on NHTSA.gov
Exterior lighting, brake lights, switchApr 1, 2013
Hyundai Motor Company (Hyundai) is recalling certain model year 2006-2009 Accent, model year 2007-2011 Azera, Sonata and Sante Fe,2006-2011 Tucson, 2009-2011 Elantra Touring, 2007-2010 Elantra, 2008-2011 Veracruz, 2009-2011 Genesis, 2010-2011 Genesis Coupe, 2007-2008 Entourage, and 2006-2008 Tiburon vehicles. Originally, in April 2013, Hyundai recalled 1,059,824 model year 2007-2009 Accent and Tucson, model year 2007-2010 Elantra, model year 2007-2011 Santa Fe, model year 2008-2009 Veracruz, model year 2010-2011 Genesis Coupe, and model year 2011 Sonata vehicles. In September 2013, Hyundai informed the agency that it was adding more vehicles to this campaign, representing an additional 652,512 units. The total number of vehicles being recalled is now 1,712,336. In the affected vehicles, the stop lamp switch may malfunction. A malfunctioning stop lamp switch may cause the brake lights to not illuminate when the brake pedal is depressed or may cause an inability to deactivate the cruise control by depressing the brake pedal. Additionally, a malfunctioning stop lamp switch may also result in intermittent operation of the push-button start feature, affect the operation of the brake transmission shift interlock feature, preventing the shifter from being moved out of the PARK position and cause the Electronic Stability Control (ESC) malfunction light to illuminate.
Failure to illuminate the stop lamps during braking or inability to disengage the cruise control could increase the risk of a crash. Additionally, when the ignition is in the 'ON' position, the transmission shifter may be able to be moved out of Park without first applying the brake. This may lead to unintentional movement of the car which may increase the risk of a crash.
Hyundai will notify owners, and dealers will replace the stop lamp switch, free of charge. The safety recall began on April 22, 2013. Owners may contact Hyundai at 1-800-633-5151. Hyundai's recall campaign number is 110.
Campaign 13V113000 on NHTSA.gov
Steering, gear box, shaft sectorOct 1, 2010
HYUNDAI IS RECALLING CERTAIN MODEL YEAR 2011 SONATA VEHICLES MANUFACTURED FROM DECEMBER 11, 2009, THROUGH SEPTEMBER 10, 2010. ON SOME OF THESE VEHICLES THE STEERING COLUMN INTERMEDIATE SHAFT UNIVERSAL JOINT CONNECTIONS MAY HAVE BEEN EITHER IMPROPERLY ASSEMBLED OR INSUFFICIENTLY TIGHTENED.
IMPROPER ASSEMBLY OR INSUFFICIENT TIGHTENING OF THE CONNECTIONS COULD RESULT IN A COMPLETE SEPARATION OR COMPROMISED ATTACHMENT OF THE CONNECTIONS, SUCH THAT THE DRIVER COULD EXPERIENCE A LOSS OF, OR REDUCTION IN, STEERING CAPABILITY INCREASING THE RISK OF A CRASH.
DEALERS WILL INSPECT THE STEERING COLUMN INTERMEDIATE SHAFT UNIVERSAL JOINT CONNECTIONS FOR PROPER ASSEMBLY AND TORQUE. IN ADDITION DEALERS WILL UPDATE THE POWER STEERING SOFTWARE FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 11, 2010. OWNERS MAY CONTACT HYUNDAI CUSTOMER SERVICE CENTER AT 1-787-999-3333.
Campaign 10V457000 on NHTSA.gov
Steering, gear box, shaft sectorSep 20, 2010
HYUNDAI IS RECALLING CERTAIN MODEL YEAR 2011 SONATA VEHICLES MANUFACTURED FROM DECEMBER 11, 2009, THROUGH SEPTEMBER 10, 2010. ON SOME OF THESE VEHICLES THE STEERING COLUMN INTERMEDIATE SHAFT UNIVERSAL JOINT CONNECTIONS MAY HAVE BEEN EITHER IMPROPERLY ASSEMBLED OR INSUFFICIENTLY TIGHTENED.
IMPROPER ASSEMBLY OR INSUFFICIENT TIGHTENING OF THE CONNECTIONS COULD RESULT IN A COMPLETE SEPARATION OR COMPROMISED ATTACHMENT OF THE CONNECTIONS, SUCH THAT THE DRIVER COULD EXPERIENCE A LOSS OF, OR REDUCTION IN, STEERING CAPABILITY INCREASING THE RISK OF A CRASH.
DEALERS WILL INSPECT THE STEERING COLUMN INTERMEDIATE SHAFT UNIVERSAL JOINT CONNECTIONS FOR PROPER ASSEMBLY AND TORQUE. IN ADDITION DEALERS WILL UPDATE THE POWER STEERING SOFTWARE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING OCTOBER 2010. OWNERS MAY CONTACT HYUNDAI CUSTOMER ASSISTANCE CENTER AT 1-800-633-5151.
Campaign 10V426000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 2, 2010
HYUNDAI-KIA HAS NOTIFIED NHTSA ABOUT A DEFECT IN CERTAIN MODEL YEAR 2011 SONATA VEHICLES MANUFACTURED FROM DECEMBER 11, 2009 THROUGH FEBRUARY 15, 2010. THE FRONT INSIDE DOOR LOCK SWITCH CAN REMAIN IN THE UNLATCHED POSITION.
THE DOOR MAY NOT BE IN THE LOCKED POSITION AND MAY OPEN WHILE THE VEHICLE IS IN MOTION, POSSIBLY RESULTING IN INJURY TO THE DRIVER OR PASSENGER.
HYUNDAI-KIA WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES BY REPLACING LATCHES AFFECTED BY THIS RECALL CAMPAIGN FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 12, 2010. OWNERS MAY CONTACT HYUNDAI CUSTOMER ASSISTANCE CENTER AT 1-800-633-5151.
Campaign 10V070000 on NHTSA.gov
Representative owner complaints: steering
1,171 reports, newest first. Show all
Steering, Jul 1, 2014
TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING COLUMN SHOOK AND MADE A RATTLING NOISE. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 15,300 AND THE CURRENT MILEAGE WAS 15,900. UPDATED 8/28/14*CN UPDATED 09/16/2014 *JS
Steering, Jun 16, 2014
POPPING NOISE WHEN TURNING AND BACKING UP. NOISE IS BEEN HEARD AFTER YOU PARK AND THEN START UP AGAIN WHEN BACKING UP. ALSO WHEN TURN IN MY YARD. THIS HAS BEEN AN ONGOING PROBLEM. I HAVE CARRIED IT BACK FOR THE SAME REASON SEVERAL TIMES AND IT HAS NOT BEEN FIXED. *TR
Steering, Jun 13, 2014
TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH, A LOUD NOISE EMITTED INSIDE AND OUTSIDE OF THE VEHICLE. THE VEHICLE BEGAN TO TRAVEL OUT OF LANE INDEPENDENTLY AND THE STEERING WHEEL VIBRATED VIOLENTLY. THE VEHICLE WAS DRIVEN TO A PARKING LOT WHERE THE ENGINE WAS TURNED OFF. UPON RESTARTING, THE VEHICLE RESUMED NORMALLY. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 61,570.
Steering, Jun 3, 2014
STEERING RATTLE OVER BUMPS AND WASHBOARD TYPE SURFACES. VEHICLE SOUNDS LIKE A STEERING COMPONENT INSIDE THE STEERING COLUMN IS BROKEN. HYUNDAI ACKNOWLEDGES THERE IS A PROBLEM BUT REFUSES TO COVER REPAIRS UNDER FACTORY OR AFTERMARKET WARRANTY WHICH THEY ALSO SOLD ME. *TR
Steering, Suspension, May 22, 2014
DEAR SIR/MADAM, I'M CONTACTING YOU TO REPORT WHAT I STRONGLY BELIEVE IS A DEFECT IN THE STEERING UNIT OF HYUNDAI SONATA, 2011. IN AN ARTICLE THAT WAS PUBLISHED IN SEPTEMBER 2010 AT YAHOO NEWS, A RECALL PROBLEM OF THE SONATA WAS REPORTED AFTER "COMPLAINTS HAVE COME IN ABOUT FEELING LOOSENESS WHILE DRIVING OR ABNORMAL SOUNDS COMING FROM THE STEERING COLUMNS." (HTTP://VOICES.YAHOO.COM/HYUNDAI-RECALL-2011-HYUNDAI-SONATA-SEDANS-STEERING-6864748.HTML) MY PROBLEM WITH HYUNDAI MATCHES THE DESCRIPTION OF THE COMPLAINTS, WITH MORE COMPLICATION: 1) WHEN I START THE CAR, WITHOUT DRIVING, IF I STEER THE STEERING WHEEL LEFT AND RIGHT, I COULD HEAR AN OBNOXIOUSLY LOUD NOISE IN THE FORM OF "CLICKING." ONE CONSUMER VIDEOTAPES THIS PROBLEM IN THIS VIDEO HTTPS://WWW.YOUTUBE.COM/WATCH?V=OTKCP-8XHSW 2) WHEN I DRIVE ON A ROAD THAT IS LESS THAN PERFECTLY SMOOTH, I CAN HEAR A LOUD RATTLING NOISE, A NOISE THAT APPEARS TO BE COMING FROM LOOSE PARTS IN THE COLUMN. THE NOISE BECOMES MOST OBVIOUS AND LOUDEST WHEN I DRIVE SLOWLY ON BRICK ROADS. 3) THE PROBLEM BECOMES MOST DANGEROUS WHEN I DRIVE ON THE FREEWAY. AS I SLOW DOWN TO TAKE AN EXIT, THE STEERING WHEEL GOES VICIOUSLY VIBRATING, MAKING IT HARD TO CONTROL OR KEEP STABLE. THIS VIBRATION IS ASSOCIATED WITH A LOUD RATTLING NOISE COMING FROM THE STEERING COLUMN. I TOOK THE CAR TO THE HYUNDAI DEALER AND TALKED TO HYUNDAI USA, BOTH PARTIES DISTANCED THE PROBLEM FROM CAMPAIGN 97 (A STEERING INTERMEDIATE SHAFT RECALL). THE DEALER SAYS THAT I NEED TO REPLACE THE ENTIRE STEERING COLUMN ON MY EXPENSES. IF THE DEALER IS RIGHT THAT THE PROBLEM IS NOT RELATED TO THE RECALL, THEN IT IS A NEW PROBLEM THAT NEEDS TO BE ADDRESSED AND INVESTIGATED. PLEASE TAKE INTO ACCOUNT THAT THE SAFETY OF HYUNDAI SONATA DRIVERS COULD BE ENDANGERED BY THIS PROBLEM IF NOT FIXED. I HOPE TO HEAR FROM YOU SOON REGARDING THIS MATTER. *TR
Steering, Suspension, Structure, May 3, 2014
STEERING COLUMN MAKES CLUNK/RATTLE NOISE DRIVING DOWN ROUGH ROAD, BUMPS, AND SMALL POTHOLES AT HIGH AND LOW SPEED, IT MORE NOTICEABLE AT LOW SPEED. WHILE AT STANDING IT MAKES NO NOISE. *TR
Steering, Engine and engine cooling, Apr 30, 2014
STEERING TOO TIGHT, WRIST AND HANDS GET VERY STRESSED IN SHORT TIME, KEEPS PULLING TO A SIDE, NEED TO PUT FORCE ON STEERING TO STAY IN LANE, VERY STRESSFUL TO MAKE TURNS AT ALL SPEEDS, STEERING SET TO LOW STIFFNESS BY DEALER, YET VERY PAINFUL, NO FIX FROM DEALER, SAYS THATS HOW IT IS SINCE ITS ELECTRONIC STEERING. I SEE SEVERAL BLOGS ABOUT THE SAME ISSUE, SURPRISING THAT THERE IS NO REMEDY. TURBO FAILED TWICE BEFORE 50K. *JS
Steering, Apr 23, 2014
ON GOING STEERING DRIFT ISSUES. HYUNDAI DID A SERVICE BULLETIN 927. CAR STILL WANTS TO VEER MOSTLY LEFT. WRIST FATIGUED HOLD CAR IN A LINE. DEALER BLEW ME OFF WHEN I CAME IN WITH CONCERNS. HTTP://WWW.CONSUMERREPORTS.ORG/CRO/NEWS/2011/03/2011-HYUNDAI-SONATA-STEERING-UPDATE-NEW-STRUT-SIMILAR-ALIGNMENT-ISSUE/INDEX.HTM. *TR
Steering, Apr 23, 2014
TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. THE CONTACT STATED THAT WHEN MAKING A TURN IN EITHER DIRECTION, AN ABNORMAL KNOCKING WAS HEARD FROM THE STEERING WHEEL WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING COUPLER NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS INSPECTED ALREADY UNDER NHTSA CAMPAIGN NUMBER: 10V426000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 84,450.
Steering, Vehicle speed control, Service brakes, Apr 21, 2014, crash
ON MARCH 11, 2014 APPROXIMATELY AT 3:30 PM I WENT TO MY CAR IN AN UNDERGROUND GARAGE. I ENTERED THE CAR, PUT MY SEAT BELT ON, AND PUT THE CAR IN REVERSE. THEN WHEN PUTTING CAR IN DRIVE, THE STEERING WOULDN'T MOVE AND WITHOUT ACCELERATION THE CAR TOOK OFF. .MY FOOT WAS ON THE BRAKE WHEN THE CAR TOOK OFF. AT THAT TIME, I TRIED TO BRAKE AND HAD NO STEERING OR BRAKES. WHEN THAT HAPPENED WITH THE CAR ACCELERATING, I HAD NO BRAKES OR STEERING. I CRASHED INTO MY HUSBANDS CAR THAT WAS PARKED IN SPOT NEXT TO ME. I SMASHED HIS REAR RIGHT PANEL. THE CAR WAS GOING AT SUCH A SPEED MY HUSBAND'S CAR WAS PUSHED A COUPLE OF FEET OVER. IF HIS CAR WAS NOT THERE, I WOULD HAVE CRASHED INTO THE CEMENT WALL. AS FOR MY CAR, I SMASHED THE LEFT FRONT FENDER, HEAD LIGHT AND LOWER PANEL ON THE FRONT OF THE CAR. THE CAR IMMEDIATELY WENT DEAD. I IMMEDIATELY CALLED MY INSURANCE COMPANY AND PROCEEDED TO CALL HYUNDAI. I HAD VEHICLE TOWED TO THE AUTO BODY SHOP FOR REPAIRS CAUSED BY ACCIDENT. AFTER THE BODY SHOP REPAIRS WERE FINISHED, THE CAR WAS TOWED TO HYUNDAI. THIS AUTO BODY SHOP HAD THE CAR FOR 2-3 WEEKS. HYUNDAI TECHNICIANS WERE CALLED IN TO CHECK. HYUNDAI'S FINAL OUTCOME/DECISION WAS THAT THERE WERE NO FINDINGS AND THEY FEEL THEY ARE NOT RESPONSIBLE. I WAS THEN CALLED TO PICK THE CAR UP THE MANAGER. HE CLAIMED TO HAVE PHONED ME NUMEROUS AMOUNT OF TIMES, BUT THIS IS FALSE. I ONLY RECEIVED ONE CALL FROM HIM. THE CAR IS UNSAFE TO DRIVE SINCE THIS IS THE SECOND INCIDENT INVOLVING THE SAME PROBLEM THE CAR WAS TOWED FROM HYUNDAI BACK TO MY RESIDENCE AND PARKED IN THE UNDERGROUND GARAGE. I FIND THIS COMPLETELY APPALLING AND VERY UPSETTING THAT THIS HAS HAPPENED. THIS IS NOT THE RESPONSE OR SERVICE I EXPECTED TO RECEIVE FROM A SO CALLED REPUTABLE COMPANY. THIS COULD HAVE RESULTED IN SERIOUS INJURY OR FATALITIES. I FEEL HYUNDAI IS TOTALLY RESPONSIBLE FOR THIS SITUATION. THEY ARE NOT TAKING RESPONSIBILITY FOR THIS.
Steering, Apr 19, 2014
VEHICLE DRIFTS TO LEFT AND STEERING WHEELS REQUIRES EXTRA/UNNECESSARY FORCE TO CORRECT DIRECTION OF TRAVEL. *TR
Steering, Mar 7, 2014
STEERING WHEEL WILL MAKE LOUD CLUNKING NOISE AS U TURN THE STEERING WHEEL IT FEELS AS IF ITS LOOSE, OR THE STEERING COLUMN ABOUT TO COM A PART, I CONTACTED HYUNDAI THE MANUFACTURE ASKED ME TO DROP THE CAR AT LOCAL DEALER FOR INSPECTION, LOCAL DEALER REFUSED TO INSPECT OR REPAIR THE VEHICLE, 2 WEEKS OF COUNT LESS HOURS ON THE PHONE WITH HYUNDAI CUSTOMER SUPPORT RESULTED IN I MUST PAY INSPECTION & REPAIRS. *TR
Steering, Mar 3, 2014
TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH OVER A POT HOLE, THE POWER STEERING ASSIST SUDDENLY MALFUNCTIONED AND MADE IT VERY DIFFICULT TO THE TURN THE STEERING WHEEL. THE DRIVER TURNED THE ENGINE OFF AND AFTER RESTARTING THE ENGINE, THE VEHICLE RESUMED NORMALLY. THE VEHICLE WAS DIAGNOSED BY THE DEALER BUT THE FAILURE COULD NOT BE DUPLICATED AND NO REPAIRS WERE PERFORMED. THE CONTACT EXPERIENCED THE FAILURE A SECOND TIME AND THE MANUFACTURER WAS CONTACTED. THE MANUFACTURER MADE ARRANGEMENTS TO HAVE THE VEHICLE DIAGNOSED BY THE DEALER A SECOND TIME. THE FAILURE MILEAGE WAS 51,025. *TR
Steering, Feb 28, 2014
TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE EXHIBITED A LOUD NOISE AND SHOOK VIOLENTLY. THE FAILURE WAS RECURRING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION WHERE IT WAS DIAGNOSED THAT THE STEERING WHEEL BUSHING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 10V457000 (STEERING). THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 85,000.
Steering, Feb 3, 2014
TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE STEERING WHEEL WOULD BEGIN TO SHAKE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE BUSHING IN THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.
Steering, Jan 24, 2014
TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. THE CONTACT STATED THAT WHEN DRIVING ABOVE 50 MPH, THE VEHICLE WOULD VIOLENTLY SHAKE. THE CONTACT HAD THE VEHICLE DIAGNOSED BY AN INDEPENDENT MECHANIC, WHO INDICATED THE STEERING COLUMN WAS DEFECTIVE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 100,034.
Steering, Jan 15, 2014
TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. THE CONTACT STATED THAT WHEN DRIVING OVER 35 MPH, THE VEHICLE WOULD DRIFT INTO THE NEXT LANE ON EITHER SIDE AND WOULD NOT REMAIN IN A STRAIGHT LINE. THE ALIGNMENT WAS ADJUSTED BY THE DEALER ON THREE SEPARATE OCCASIONS BUT THE DEFECT WAS NOT REMEDIED. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 100. UPDATED 02/27/14*LJ
Steering, Electronic stability control (ESC), Dec 30, 2013
ON DECEMBER 10, 2013 I WAS GETTING INTO MY CAR AND WHEN I PUT THE KEYS INTO IGNITION AND TURNED THE CAR ON THE EPS LIGHT CAME ON, SO I THEN WENT INTO THE GLOVE COMPARTMENT TO GET THE SONATA BOOK OUT TO SEE WHAT THAT MEANS THE STEERING WHEEL STARTED SHAKING VIOLENTLY. I WAS SO SCARED THAT THE CAR WAS GOING TO BLOW, I TURNED THE CAR OFF, AND TOOK THE KEYS OUT TO SEE IF IT WOULD STOP, BUT IT DIDN'T, IT WAS STILL SHAKING. I THEN HAD TO GET THE CAR TOWED TO PORTER HYUNDAI. THEY THEN RECALIBRATED THE STEERING ANGLE SENSOR AND CLEARED THE CODE. THEN ON SUNDAY DECEMBER 29, 2013 MY SON WAS DRIVING THE CAR AND WHILE HE WAS DRIVING THE EPS LIGHT CAME ON AND THE STEERING WHEEL STARTED SHAKING VIOLENTLY AGAIN WHILE HE WAS DRIVING, IT WAS VERY HARD FOR HIM TO GET CONTROL OF THE VEHICLE. HE TRIED TURNING THE CAR OFF BUT THE WHEEL WAS STILL SHAKING. SO AFTER I HAD TO TAKE IT BACK DOWN TO PORTER HYUNDAI TODAY, THEY HAVE YET TO GET BACK WITH ME ABOUT THE MATTER. *TR
Steering, Suspension, Engine, Dec 6, 2013
I BOUGHT MY 2011 HYUNDAI SONATA BACK IN FEBRUARY 2012 FROM ENTERPRISE CAR SALES AND EVER SINCE I BOUGHT IT I BEEN HEARING A KNOCKING SOUND IN THE FRONT END OF MY CAR WHILE IM DRIVING FROM MAYBE 10MPH TO 40MPH. BUT ON THE HIGHWAY WHEN I REACH SPEEDS OVER 50MPH I DON'T HEAR ANYTHING. I HAVE TAKEN IT TO THE DEALER NUMEROUS OF TIMES I HAVE HAD CERTIFIED MECHANICS CHECK IT AND THEY TOLD ME IT COULD BE ONE OF THE MOTOR MOUNTS BUT THE DEALER NEVER WANTED TO CHANGE IT THEY KEPT TELLING ME THE CAR WAS FINE. NOW ITS GOING TO BE A YEAR LATER AND MY CAR HAS THAT SAME KNOCKING SOUND IN THE FRONT BUT NOW ITS EXTREMELY LOUD. I CAN FEEL THE KNOCKING THROUGH THE STEERING TOO SO NOW I DON'T KNOW WHAT TO DO. *TR
Steering, Engine, Dec 5, 2013
I AM REPORTING A THIRD INCIDENT THAT OCCURRED AFTER THE DATE OF THE EARLIER TWO INCIDENTS I PREVIOUSLY REPORTED IN MY EARLIER COMPLAINTS. AFTER THE PREVIOUS INCIDENT, HYUNDAI BURLINGAME (1025 ROLLINS ROAD, BURLINGAME, CA 94010), INSTALLED A NEW ENGINE AND INSTALLED A NEW FUEL INTAKE VALVE. ON OCTOBER 19, 2013, THE SECOND REPAIR WORK WAS COMPLETED AND I PICKED UP THE CAR. ON DECEMBER 4, 2013, I WAS DRIVING THE CAR ON US 101, NORTHBOUND TRAVELING APPROXIMATELY 70 MPH WHEN THE CAR BEGAN TO MAKE LOUD CLANGING NOISES AND VIOLENTLY SHAKE AND SHUDDER AND THE ENGINE LIGHT CAME ON. I WAS ABLE TO PULL OFF THE HIGHWAY JUST AS THE CAR AGAIN EXPERIENCED A CATASTROPHIC ENGINE FAILURE. AS THE ENGINE FAILED, THE POWER TO THE STEERING WENT OUT AND THIS MADE THE CAR DIFFICULT TO MANEUVER. THE CAR WAS TOWED TO HYUNDAI BURLINGAM AND IS AWAITING REPAIR. *TR
Steering, Nov 4, 2013
TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. THE CONTACT STATED STATED THAT WHILE TURNING AT VARIOUS SPEEDS, HE HEARD A KNOCKING SOUND. THE VEHICLE WAS TAKEN TO THE DEALER WHERE WHO STATED THE STEERING COLUMN NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 10V457000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 64,000.
Steering, Suspension, Oct 25, 2013
TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE STEERING WHEEL BEGAN TO VIBRATE VIOLENTLY. THE FAILURE RECURRED WHENEVER THE VEHICLE WAS BEING DRIVEN. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN ID NUMBERS: 10V426000 (STEERING) AND 10V457000 (STEERING). THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE TECHNICIAN INFORMED THE CONTACT THAT THE STEERING COLUMN AND FRONT DRIVER'S SIDE AXLE WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED FOR THE MOST RECENT FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 67,382. UPDATED 12-26-13 *BF
Steering, Fuel system, Gasoline, Engine, Oct 4, 2013, fire
I AM REPORTING A SECOND INCIDENT THAT OCCURRED AFTER THE DATE OF THE FIRST INCIDENT I PREVIOUSLY REPORTED IN MY EARLIER COMPLAINT. AS NOTED IN MY EARLIER COMPLAINT, THE CAR HAD EXPERIENCED CATASTROPHIC ENGINE FAILURE. I HAD THE CAR TAKEN FOR REPAIR TO THE HYUNDAI LICENSED DEALER AND AUTOMOTIVE REPAIR SERVICE CENTER OPERATED BY HYUNDAI BURLINGAME (1025 ROLLINS ROAD, BURLINGAME, CA 94010). THE REPAIR CENTER EXPLAINED THE ENGINE WOULD HAVE TO BE COMPLETELY REPLACED AND SO WOULD THE FUEL INTAKE VALVE. A NEW ENGINE AND INTAKE VALVE WERE INSTALLED IN THE CAR. ON 10/2/2013, THE REPAIR WORK WAS COMPLETED AND MY SPOUSE PICKED UP THE CAR AND RETURNED TO OUR RESIDENCE. ON 10/3/2013, MY SPOUSE WAS DRIVING THE REPAIRED CAR TO WORK DURING THE MORNING COMMUTE ON SOUTHBOUND I-280 IN THE BAY AREA WHEN THE CAR BEGAN TO MAKE LOUD CLANGING NOISES AND VIOLENTLY SHAKE AND SHUDDER. MY SPOUSE WAS ABLE TO PULL OF THE HIGHWAY JUST AS THE CAR AGAIN EXPERIENCED CATASTROPHIC ENGINE FAILURE AND THE ENGINE BEGAN RELEASING VERY HEAVY DARK SMOKE. AS THE ENGINE FAILED, THE POWER TO THE STEERING WENT OUT AND THIS MADE THE CAR DIFFICULT TO MANEUVER. THE CAR WAS TOWED TO THE NEAREST AUTHORIZED HYUNDAI DEALER AND SERVICE REPAIR CENTER, STEVENS CREEK HYUNDAI (4425 STEVEN CREEK BLVD., SANTA CLARA, CA 95051). STEVENS CREEK HYUNDAI OPENED THE HOOD OF THE CAR AND EXAMINED THE ENGINE. STEVEN CREEK HYUNDAI TOLD MY SPOUSE THERE WAS A HIGH PRESSURE GASOLINE LEAK AND GASOLINE HAD BEEN SPURTING ON THE HOT ENGINE AND ALSO THAT THERE WAS SOME SORT OF CATASTROPHIC ENGINE FAILURE. *TR
Steering, Suspension, Oct 1, 2013
WHILE DRIVING AT APPROXIMATELY 10MPH I HEARD A RATTLE FROM THE FRONT OF THE CAR. I SUSPECTED IT WAS SUSPENSION RELATED BUT THEN NOTICED THERE WAS SOME PLAY IN THE STEERING. TURNING THE STEERING WHEEL LEFT AND RIGHT JUST SLIGHTLY CAUSES THE SOUND TO OCCUR. ON THE NHTSA WEBSITE I FOUND THERE WAS A RECALL FOR STEERING ISSUES FOR MY YEAR AND MODEL CAR. I TOOK IT TO KEY HYUNDAI IN JACKSONVILLE AND THEY VERIFIED THE STEERING COLUMN AND INTERMEDIATE SHAFT WERE THE SOURCE. MY CAR IS NOT INCLUDED IN THE RECALL EVEN THOUGH IT HAS THE EXACT ISSUE. THE DEALER WANTS $1310.75 TO REPAIR MY 2 YEAR OLD CAR. *TR
Steering, Sep 23, 2013
TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA GLS. THE CONTACT STATED THAT WHILE ATTEMPTING TO MAKE A LEFT OR RIGHT TURN, THE STEERING COLUMN WOULD MAKE A LOUD CLUCKING NOISE. IN ADDITION, THE VEHICLE HAD BECOME ROUGH TO MANEUVER. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE MECHANIC STATED THAT THE STEERING COLUMN WAS NOT WORKING PROPERLY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 15,142.