2013 Hyundai Sonata
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,910 owner complaints filed for this model year. This is the 2nd highest complaint count among 26 Sonata model years with reports.
Of the 2013 reports, 93 involved a crash and 97 involved a fire. 77 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsMay 6, 2022
Hyundai Motor America (Hyundai) is recalling certain 2013-2014 Sonata vehicles. The low pressure fuel hose that connects the low pressure fuel pump to the direct injection fuel pump may crack over time, due to heat generated within the engine compartment.
A cracked fuel hose may leak fuel, which can increase the risk of a fire.
Dealers will replace the low pressure fuel hose, free of charge. Owner notification letters were mailed October 10, 2022. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 227. This recall replaces NHTSA recall number 20V-121. Vehicles previously repaired under recall 20V-121 that did not receive a replacement fuel hose will need to have this new recall remedy performed.
Campaign 22V312000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsFeb 28, 2020
Hyundai Motor America (Hyundai) is recalling certain 2013-2014 Sonata vehicles. The low pressure fuel hose that connects the low pressure fuel pump to the direct injection fuel pump may crack over time due to heat generated within the engine compartment.
If the fuel line cracks, a fuel leak can occur, increasing the risk of a fire.
Hyundai will notify owners, and dealers will inspect the low-pressure fuel hose for damage or leaking, replacing it as necessary. If no damage or leaking is found, heat-protective tape will be installed. Repairs will be performed free of charge. The recall began August 10, 2020. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 189. This recall has been replaced by NHTSA recall number 22V-314.
Campaign 20V121000 on NHTSA.gov
EngineDec 28, 2018
Hyundai Motor America (Hyundai) is recalling certain 2011-2014 Sonata and 2013-2014 Santa Fe Sport vehicles previously repaired under recall numbers 15V-568 and 17V-226. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned, or improperly torqued during the engine replacement procedure, allowing fuel to leak from the pipe.
A fuel leak in the presence of an ignition source can increase the risk of a fire.
Hyundai will notify owners, and dealers will inspect and replace the fuel pipe, as necessary, free of charge. The recall began March 1, 2019. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's recall number for this recall is 180.
Campaign 18V934000 on NHTSA.gov
Seat belts, pretensionerFeb 27, 2018
Hyundai Motor America (Hyundai) is recalling certain 2011-2013 Sonata and 2011-2012 Sonata Hybrid vehicles. On February 27, 2018, Hyundai Motor Company (Hyundai) notified NHTSA that they were recalling 154,753 model year 2011 Sonata vehicles. On April 18, 2018, Hyundai expanded the recall to include an additional 425,305 model year 2012-2013 Sonata and 2011-2012 Sonata Hybrid vehicles. In the event of a crash, the air bag control unit (ACU) may short circuit, preventing the frontal air bags, seat belt pretensioners, and side air bags from deploying.
If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates deployment of these safety systems.
Hyundai will notify owners, and dealers will install an external wire filter kit, free of charge. The recall began October 15, 2018. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 174.
Campaign 18V137000 on NHTSA.gov
Seat belts, pretensionerOct 4, 2017
Hyundai Motor America (Hyundai) is recalling certain 2011-2014 Sonata and 2011-2015 Sonata Hybrid vehicles previously repaired under recall campaign 17V-152. The seat belt linkages for both front seat belts may detach from the seat belt anchor pretensioners.
If the seat belt linkage detaches from the seat belt anchorage, it can not properly restrain the occupant in the event of a crash, increasing the risk of injury.
Hyundai will notify owners, and dealers will again verify the connection between the seat belt linkage and the pretensioner and additionally install a warning label to prevent future seat belt linkage detachment, free of charge. The recall began November 6, 2017. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 169.
Campaign 17V617000 on NHTSA.gov
Engine and engine cooling, engineMar 31, 2017
Hyundai Motor America (Hyundai) is recalling certain 2013-2014 Sonata and Santa Fe Sport vehicles. Machining errors during the engine manufacturing process may cause premature bearing wear within the engine.
Bearing wear may result in the engine seizing, increasing the risk of a crash.
Hyundai will notify owners, and dealers will inspect the engine, replacing the engine short block, as necessary, free of charge. The recall began June 2017. Owners may contact Hyundai customer service at 1-800-633-5151. Hyundai's number for this recall is 162.
Campaign 17V226000 on NHTSA.gov
Seat belts, front, anchorageMar 8, 2017
Hyundai Motor America (Hyundai) is recalling certain 2011-2014 Sonata and 2011-2015 Sonata Hybrid vehicles. In the affected vehicles, the seat belt linkages for both front seat belts may detach from the seat belt anchor pretensioners.
In the event of a crash, if the seat belts detach from the anchor pretensioners, it can increase the risk of injury.
Hyundai will notify owners and dealers will inspect the connection between the seat belt linkages and the seat belt anchor pretensioners, repairing them as necessary, free of charge. The recall is expected to begin April 7, 2017. Owner's may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for the recall is 160.
Campaign 17V152000 on NHTSA.gov
Power train, automatic transmissionJul 18, 2014
Hyundai Motor Company (Hyundai) is recalling certain model year 2011-2014 Sonata vehicles manufactured December 11, 2009, through May 29, 2014. In the affected vehicles, the transmission shift cable may detach from from the shift lever pin.
If the transmission shift cable detaches, the transmission gear selection may not match the indicated gear and the vehicle may move in an unintended or unexpected direction, increasing the risk of a crash. Furthermore, when the driver parks the vehicle, despite selecting the 'PARK' position, the transmission may not be in 'PARK.' If the vehicle is not in the 'PARK' position and the parking brake is not applied, there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.
Hyundai will notify owners, and dealers will inspect and, as necessary, repair the connection between the shift cable and shift lever, free of charge. The recall began in September 2014. Owners may contact Hyundai customer service at 1-800-633-5151. Hyundai's number for this recall is 123.
Campaign 14V434000 on NHTSA.gov
Air bags, side/windowJul 24, 2012
Hyundai is recalling certain model year 2012-2013 Hyundai Sonata passenger cars, manufactured from January 24, 2012, through June 21, 2012. The curtain side airbags on these vehicles may inflate without deployment command due to an error during manufacturing.
The curtain airbag may inflate without deployment command and increase the risk of injury to occupants of the vehicle. Additionally, an unexpected deployment would be a significant driver distraction and would limit the driver's visibility, increasing the risk of a crash.
Hyundai dealers will notify owners, and dealers will replace the curtain side airbags free of charge. This recall began on August 31, 2012. Owners may contact Hyundai at 1-800-633-5151.
Campaign 12V352000 on NHTSA.gov
Representative owner complaints: fuel/propulsion system
134 reports, newest first. Show all
Vehicle speed control, Engine, Fuel/propulsion system, Feb 24, 2021
5 HOURS INTO A 6 HOURS HIGHWAY DRIVE, NO ISSUES HAVE OCCURRED, APPROACHING A FLYOVER AT I-10E AND THE BELTWAY EAST I WAS DOING 70MPH, ABOUT HALFWAY UP NORTHBOUND APPROACH I LOST ACCELERATION, ALL WARNING LIGHTS ON DASH APPEARED TO ILLUMINATE, THE RADIO CONTINUED TO PLAY, APPEARS THAT POWER STEERING CONTINUED TO WORK. AFTER COASTING DOWN FLYOVER I PULLED TO THE RIGHT, PUT THE CAR IN PARK AND IT STARTED UP FINE, I DROVE OFF THE BELTWAY TO THE FEEDER/SERVICE ROAD AND THIS HAPPENED ONCE MORE. I PULLED INTO PARKING LOT AND WAS ABLE TO PUT IN PARK AND START WITH NO ISSUE. NEITHER TIME DID I EVER SEE A CONSTANT WARNING LIGHT OF ANY KIND ON MY DASH. THE CAR HAS 99K MILES AND I AM THE ONLY OWNER, TAKEN TO DEALER 95 PERCENT OF TIME FOR MAINTENANCE.
Power train, Engine, Fuel/propulsion system, Feb 12, 2021
SERVICE ENGINE LIGHT GOES ON AND OFF LOAD GROWLING NOISE FROM ENGINE
Electrical system, Exterior lighting, Fuel/propulsion system, Jan 26, 2021, fire
MY CAR BURNS BULBS LIKE CRAZY. WHEN I WENT TO CHANGE MY TAIL LIGHT, I NOTICED THAT IT HAD COUGHT ON FIRE. IVE PUT 6 HEADLIGHT BULBS BOTH HIGH AND LOW BEEMS IN MY CAR IN THE LADT 2 YRS.. AND CHANGED MY TAIL LIGHT 2 TIMES. TAIL LIGHT HAD CAUGHT FIRE AND BURNED. NOT COOL..
Power train, Electrical system, Fuel/propulsion system, Dec 5, 2020
HYBRID DRIVE SYSTEM ALARMED AND THEN FAILED ON FREEWAY CAUSING CAR TO ROLL TO STOP.. 12V SYSTEM FAILED W/NO EMERGENCY FLASHERS, LIGHTS OR 12 VOLT ELECTRICAL SYSTEMS. ALL NON-OPERATIVE.
Engine, Fuel/propulsion system, Dec 3, 2020, fire
MY CAR'S ENGINE CAUGHT FIRE DUE TO A HYUNDAI FUEL LINE/ ENGINE RECALL
Service brakes, Fuel/propulsion system, Nov 23, 2020
WHILE DRIVING ON THE HIGHWAY, I'VE HAD SEVERAL INSTANCES WHERE I PUSH THE GAS PEDAL DOWN AND THE CAR DOES NOT ACCELERATE. THIS IS A KNOWN ISSUE IN OTHER HYUNDAI VEHICLES WITH THE BRAKE PEDAL STOPPER AND I'M WONDERING IF MY 2013 HYUNDAI SONATA IS HAVING THIS SAME PROBLEM THAT WAS RECALLED ON MANY OTHER VEHICLES.
Engine, Fuel/propulsion system, Nov 10, 2020
CHECK ENGINE LIGHT FLASHING, VEHICLE WILL NOT GO OVER 20 MILES PER HOUR AND JUMPS. STARTED SUDDENLY WHEN IN MOTION ON ROAD.
Seat belts, Engine, Fuel/propulsion system, Oct 16, 2020
EVERY TIME THAT I DRIVE MY VEHICLE MY CAR STALLS AND IT ALMOST CAUSE ME TO WRECK. I HAD FUEL PUMP PROBLEM IN WHICH I SPENT OVER $1,000 TO GET FIXED IS STILL HAVING ISSUES AND THE HYUNDAI WILL NOT REFUND ME MY MONEY KNOWING THAT THE FUEL PUMP HAS A RECALL. THEY HAVE CONSTANTLY BEEN GIVING ME THE RUN AROUND.
Engine, Fuel/propulsion system, Oct 4, 2020
MY VEHICLE ONLY HAS OVER 150,000 MILES ON IT AND I KEPT UP MY MAINTENANCE. MY ENGINE HAS SEIZED MORE THAN ONCE. MY VEHICLE NEVER LET ME KNOW I WAS ON EMPTY, MY DASHBOARD SHOWED ME I HAD 3 LINES OF FUEL BUT IT WOULD NOT START UNTIL I PUT GAS. WHILE I WAS DRIVING MY ENGINE SEIZED, I CHECKED MY OIL AND I HAD ZERO FUEL, THIS WAS A MONTH AFTER MY OIL CHANGE. THE SECOND TIME MY ENGINE SEIZED I WAS TURNING ON A CITY STREET AND I HAD TO PULL OVER BECAUSE MY ENGINE SEIZED AGAIN. FOR SOME REASON, MY FUEL JUST DISAPPEARS WITH NO VISIBLE LEAKS.
Vehicle speed control, Service brakes, Fuel/propulsion system, Sep 25, 2020
WHILE DRIVING THE CAR, SOMETIMES IT DOES NOT RESPOND TO THE PUSHING OF THE ACCELERATOR THEREBY EITHER SLOWING DOWN OR HESITATING CREATING SCARY AND HAZARDOUS CONDITIONS ON THE ROAD. THIS HAPPENS WHILE DRIVING ON THE INTERSTATE AT HIGH SPEEDS OR ON THE CITY ROADS IN SLOW TRAFFIC. THE BEHAVIOR IS UNPREDICTABLE AND UNCONTROLLABLE. ALSO, THE BRAKE LIGHT STAYS ON EVEN WHEN THE BRAKE PEDAL IS NOT TOUCHED WHICH IS DANGEROUS WHILE DRIVING. UPON RESEARCH ON LINE, THIS IS NOT AN ISOLATED CASE BUT HAS HAPPENED TO A NUMBER OF HYUNDAI VEHICLES. IT SEEMS THIS HAS TO DO WITH EITHER THE RUBBER STOPPER OF THE BRAKE SWITCH OR THE FAILURE OF THE BRAKE SWITCH OR BOTH. I CALLED HYUNDAI AND WAS INFORMED THAT NO RECALLS HAVE BEEN ISSUED TO FIX THIS PROBLEM BUT THE WARRANTY ON THE STOPPER HAS BEEN EXTENDED TO 15 YEARS AND UNLIMITED MILES. THEY SHOULD EXTEND THIS WARRANTY NOT JUST TO THE STOPPER BUT TO THE WHOLE SWITCH ASSEMBLY. IT IS OBVIOUS THAT HYUNDAI HAS ACKNOWLEDGED THE PROBLEM WITH THE BRAKE SWITCH ASSEMBLY BUT IS NOT INFORMING THE OWNERS OF THE POTENTIAL SAFETY HAZARD CAUSED BY THE FAILURE OF THIS ASSEMBLY. IN REALITY THEY SHOULD ISSUE A RECALL TO REPLACE THIS ASSEMBLY.
Engine, Fuel/propulsion system, Sep 17, 2020
DRIVING MY CAR 2013 HYUNDAI SONATA FROM NYC TO OHIO, CAR OVERHEATED AND SHUT DOWN ON INTERSTATE 80 WEST BOUND POLICE MANDATED A TOW TO NEARBY MECHANIC WHERE THEY SAID MY THERMOSTAT ALONG WITH THERMOSTAT HOUSING WAS FRIED UP. IT WAS REPLACED ONLY TO 3 MONTHS LATER CAR OVERHEATED AGAIN, ALONG WITH GAS SMELLS IN THE AIR VENTS, AND STALLING AS WELL AS TOTAL ENGINE POWER LOSS. HOWEVER, COUPLE MONTHS LATER, RECALL 189 WAS ISSUED BUT DIDN'T RESOLVE OVERHEATING ISSUE, IN FACT MADE THE CAR REACTED MORE NEGATIVELY. ONE MORE MONTH LATER I WAS NOTIFIED OF HYUNDAI THETA ENGINE CLASS ACTION LAW SUIT SETTLEMENT AND PURSUED NEARBY DEALERSHIP WHO SAID THEY WOULD DIAGNOSE IT, WHICH SHOWED 7 CODERS SHOWING MISFIRE AND ONE FOR BATTERY FAULTY AND ONE FOR THE GAS RAIL AND PIPES. MY DEALERSHIP DIDN'T NOTIFY HYUNDAI THAT I MENTIONED MY CAR HAD BEEN STALLING, SHUTTING ITSELF DOWN A FEW TIMES AND HYUNDAI DENIED MY CLAIM FOR REPAIRS UNDER THIS SETTLEMENT WHICH IS A LIFETIME WARRANTY ON THE ENGINE. THERE IS EXTREMELY SOMETHING FAULTY WITH THE GAS PIPING ON THIS ENGINE
Structure, Engine, Fuel/propulsion system, Aug 23, 2020, crash, fire
I WAS DRIVING TO WORK ON A HIGHWAY, APPROXIMATELY 7:15AM I STARTED SMELLING SOMETHING BURNING. MY CAR WAS BUCKING. I WENT TO PULL OVER WHEN MY CAR TURNED A SHARP RIGHT INTO TREES. THE CAR WAS COMPLETELY CONSUMED BY FLAMES.
Fuel/propulsion system, Aug 10, 2020
FULL ENGINE SHUTDOWN WHILE GOING 70 ON THE HIGHWAY., NO BRAKES, GAS, STEERING WHEEL, BUT SURPRISINGLY I WAS ABLE TO ROLL SAFELY TO A STOP WITHOUT COMING IN CONTACT WITH ANYTHING/ONE. HYUNDAI AGREED THE ENGINE HAD SEIZED SO THEY REPLACED IT BUT NOT THE INITIAL ISSUE OF THE FUEL FEED LINE.(WHICH I GOT A RECALL IN THE MAIL THE NEXT DAY FOR A FUEL LINE) HYUNDAI HAS NOT GIVEN ME AN ESTIMATED TIME FRAME IN WHEN THIS RECALL WILL BE FIXED. KINDA SCARY TO DRIVE AROUND IN....
Steering, Electrical system, Fuel/propulsion system, Aug 9, 2020
THE STEERING WHEEL COUPLE HAS FAILED , MAKES THE STEERING WHEEL FEEL LIKES IT CATCHES AND DOESNT WANT TO TURN. MAKES LOUD NOISE 2ND THE ENGINE WILL NOT ACCELERATE SOMETIME UNTIL YOU SHUT THE CAR OFF AND TURN IT BACK ON . THE STEERING IS ALL THE TIME. THE DEAD THROTLE PEDAL IS INTERMITANT
Engine, Fuel/propulsion system, Aug 4, 2020
MY CAR CONSUMES A LOT OF OIL AND GAS.. CHECK ENGINE LIGHT WILL NOT STAY OFF. MY GAS CAP WILL NOT CLICK AT ALL FOR SOME REASON. I BELIEVE THIS CAR IS MALFUNCTIONING AND HAS RUINED MY ENGINE. MY CAR STARTED RATTLING REALLY LOUD WHILE ACCELERATING ON A BUSY ROAD, I WAS SCARED.
Other or unspecified, Engine, Fuel/propulsion system, Jul 19, 2020
MY CAR HAS LOST POWER WHILE DRIVING. IT HAS NOW HAPPENED 3 TIMES. LUCKILY IT HAS HAPPENED WHILE ON A ROAD AND NOT THE HIGHWAY. THERE ARE OTHER TIMES WHEN I'M STOPPED AT A RED LIGHT OR STOP SIGN AND I CAN FEEL THE CAR LOSING POWER AND/OR SPUTTERING. THE CAR WILL TURN ON AFTER TRYING A FEW TRIES AND WILL HAVE THE ENGINE AND TRACTION CONTROL ALERTS LIGHTS ON. SOMETIMES I WILL HAVE TO KEEP PUSHING ON THE GAS WHILE STEPPING ON THE BREAK TO KEEP THE ENGINE REVVING SO THE CAR DOESN'T DIE. THE ARE ALSO TIMES WHEN IT SEEMS THE CAR LOSES POWER MOMENTARILY THEN KEEPS GOING. VERY SCARY AND DANGEROUS.
Fuel/propulsion system, Jul 11, 2020
ON 02/28/2020 I RECEIVED A NOTICE (HYUNDAI RECALL #189,NHTSA RECALL #20V-121) OF A DEFECT IN THE FUEL FEED LINE THAT COULD RESULT IN AN ENGINE FIRE. OVER 4 MONTHS LATER, HYUNDAI MOTOR AMERICA ADVISES THAT "WE ARE CURRENTLY PREPARING A REMEDY." IT WOULD SEEM THAT OVERCOMING THE RISK OF AN ENGINE FIRE WOULD BE ADDRESSED WITH MUCH MORE URGENCY SINCE BODILY INJURY AND PROPERTY DAMAGE ARE AT STAKE.CAN YOU ASSIST IN SPEEDING UP THE DETERMINATION OF A REMEDY
Fuel/propulsion system, Jul 10, 2020, fire
TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V121000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE RECALL WAS NOT ABLE TO BE COMPLETED DUE PART TO THE REPAIR BEING UNAVAILABLE. THE CONTACT HAD NOT CONTACTED THE DEALER. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT WHEN DRIVING AT HIGHWAY SPEEDS THEY WOULD SMELL A BURNING ORDER COMING FROM THE VENTS OF THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 6,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Fuel/propulsion system, Jul 9, 2020
RECALL NOTICE RECEIVED 12-13-2019. NO FIX LISTED. WHAT IS A REASONABLE TIME FRAME FOR REPAIRS ON A PROBLEM THAT CAN RESULT IN A VEHICLE FIRE? IT HAS NOT CAUGHT FIRE YET.
Engine, Fuel/propulsion system, Jul 6, 2020, fire
TL* THE CONTACT OWNED A 2013 HYUNDAI SONATA. THE CONTACT INITIALLY DISCOVERED A RECALL FOR NHTSA CAMPAIGN NUMBER :20V121000(FUEL SYSTEM, GASOLINE). JONES BEL AIR HYUNDAI (1504 BELAIR RD, BEL AIR, MD 21014) WAS CONTACTED AND CONFIRMED THAT HIS VEHICLE WAS INCLUDED IN THE RECALL. AN APPOINTMENT WAS MADE AND A NEW MOTOR AND FUEL LINE WAS PLACED INTO THE VEHICLE. THE CONTACT STATED THAT THE AFTER THE REPAIR, THE VEHICLE WOULD HESITATE TO START AS AN UNKNOWN WARNING LIGHT WOULD ILLUMINATE ON THE DASHBOARD. ON MAY 18, 2020, UPON ATTEMPTING TO START THE VEHICLE, WHITE SMOKE BEGAN TO EMIT FROM THE HOOD. THE CONTACT THEN EXITED THE VEHICLE AND CHECKED UNDER THE HOOD AS FLAMES BEGAN TO EMIT FROM THE VEHICLE. THE FIRE DEPARTMENT WAS CALLED AND THE FIRE WAS EXTINGUISHED, THE VEHICLE WAS DESTROYED AS A RESULT OF THE FIRE. NO INJURIES WERE REPORTED AND A FIRE REPORT WAS TAKEN. THE VEHICLE WAS TOWED TO JONES BEL AIR HYUNDAI AND AN INSURANCE INVESTIGATION WAS CONDUCTED. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 111,800.
Fuel/propulsion system, Jul 2, 2020
I AM INQUIRING ABOUT AN "OPEN RECALL" ON MY 2013 HYUNDAI SONATA GLS. THE OFFICIAL RECALL TITLE IS "CAMPAIGN 189" IT INVOLVES THE "FUEL LINE" AND COULD LEAD TO A POSSIBLE FIRE IN THE ENGINE COMPARTMENT. I JUST PURCHASED THE VEHICLE IN EARLY JUNE FROM "GETTEL HYUNDAI/ BEE RIDGE IN SARASOTA,FL. LOOKING UP THE RECALL INFORMATION--IT WAS LISTED AS "NO REMEDY AVAILABLE." THE RECALL WAS ANNOUNCED ON 3/4/20... AND ACCORDING TO CONSUMER AFFAIRS SHOULD HAVE BEEN REMEDIED BY APRIL. AS I WRITE THIS WE ARE INTO JULY! I HAVE CONTACTED HYUNDAI OF AMERICA CORPORATE OFFICES AS WELL AS THE SERVICE DEPARTMENT OF THE DEALERSHIP WHERE I BOUGHT THE CAR. NEITHER COULD GIVE ME ANY ANSWERS AS TO WHEN THIS ISSUE COULD BE ADDRESSED??? ALL I WAS TOLD IS THAT IF I HAVE AN ISSUE WITH MY VEHICLE THAT CONCERNS CAMPAIGN 189... IT WILL REPAIRED--OF COURSE--FREE OF CHARGE. SO I GUESS IF MY ENGINE CATCHES ON FIRE ON A HIGHWAY SOME NIGHT--IT'LL BE TAKEN CARE OF?? I WANT THE RECALL ISSUE OF MY CAR ADDRESSED NOW !!! NO MORE RUN-AROUND AND STUPID SCENARIOS---FIX THE CAR. WHATEVER YOU CAN DO FOR ME WOULD BE GREATLY APPRECIATED . THANK YOU [XXX] SARASOTA, FL INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Steering, Electronic stability control (ESC), Fuel/propulsion system, Jun 30, 2020
I HAVE AN UNREPAIRED RECALL SINCE FEBRUARY 28 2020 WITH NO REMEDY AVAILIBLE.MY STEERING WHEEL CAM SHAFT IS MAKING A LOUD CLICKING SOUND.
Fuel/propulsion system, Jun 27, 2020
WHILE ACCELERATING FROM A STOP, LOSS OF POWER. WHILE ACCELERATING GOING UP A HILL EXTREME LOS OF POWER AND 'CHUGGY' AND 'SPITTING' TO GET UP HILL. NOW THIS WEEK, ANY ACCELERATION FROM A STOP... CHUG SPITS AND EXTREME LOSS OF POWER. AS IF NO FUEL TO ENGINE. PUMP THE PEDAL EVENTUALLY AGAIN POWER. IT ALSO HAS STOPPED COMPLETELY WHILE MAKING A TURN VERY DANGEROUS. I HAD THE FUEL FILTER REPLACED; THIS SHOWS GOOD COMPRESSION WHILE SITTING AND RUNNING. BUT ON THE ROAD COMPLETE LOSS OF POWER AND NOW I SMELL GAS, YET COMPRESSION SHOWS NO ISSUE. *TR
Fuel/propulsion system, Jun 24, 2020
I RECEIVED A SAFETY RECALL FOR MY CAR. I HAVE CALLED TULSA HYUNDAI THE DEALER FOR TWO MONTHS IN AN ATTEMPT TO GET THEM TO MAKE THE REPAIR. THEY TOLD ME THEY DON'T HAVE THE PARTS AND I SHOULD PROBABLY GO SOMEWHERE ELSE. *TR
Fuel/propulsion system, May 24, 2020
LATE APRIL NOTICED GAS ODOR COMING FROM CAR AFTER TURNING IT OFF. HYUNDAI WEBSITE INDICATED RECALL FOR THIS ISSUE - CAMPAIGN 189. CONTACTED HYUNDAI TO FIND OUT HOW TO GET FIXED. THIS IN PART THEIR RESPONSE: OUR RECORDS INDICATE THAT YOUR VEHICLE IS NOT AFFECTED BY CAMPAIGN 189. MADE APPOINTMENT WITH REGULAR ASE-CERTIFIED MASTER TECHNICIAN. HE IDENTIFIED THE FUEL LEAK AND NOTED ON INVOICE: ACTIVE FUEL LEAK PRESENT, ABOVE FUEL TANK, PROBABLE CRACKED FUEL PUMP MODULE. IF SO PUMP REPLACEMENT ESTIMATE IS $750 (HYUNDAI PUMP/SEAL, LABOR, TAX). FUEL LEAK IS A MAJOR SAFETY ISSUE, FIRE HAZARD, RAW FUEL JUST LOOKING FOR AN IGNITION SOURCE. I NOTIFIED HYUNDAI OF CONFIRMED DEFECT. THIS IS IN PART THEIR RESPONSE: WE ARE SORRY TO HEAR THAT YOU STILL HAVE CONCERNS REGARDING YOUR 2013 HYUNDAI SONATA AND THAT FROM THE INFORMATION YOU RECEIVED FROM AN INDEPENDENT REPAIR FACILITY. HOWEVER, BASED UPON THE INFORMATION YOU PROVIDED, WE RECOMMEND YOU SCHEDULE AN APPOINTMENT WITH THE SERVICE DEPARTMENT OF YOUR LOCAL HYUNDAI DEALERSHIP TO HAVE YOUR 2013 SONATA INSPECTED AND DIAGNOSED. AS THE ATTACHED REPAIR ORDER YOU SENT IN DOES NOT SHOW THAT THE DIAGNOSTICS WHERE FROM A HYUNDAI DEALERSHIP. WE APOLOGIZE FOR THE INCONVENIENCE, HOWEVER, HYUNDAI CUSTOMER CARE CENTER IS UNABLE TO DIAGNOSE OVER THE PHONE OR THROUGH EMAIL. OUR DEALERSHIPS ARE ALSO THE BEST-TRAINED AND MOST-QUALIFIED TO SERVICE AND MAINTAIN YOUR HYUNDAI VEHICLE. ONLY AUTHORIZED HYUNDAI DEALERSHIPS CAN DETERMINE WHETHER THE REPAIR IN QUESTION WOULD BE COVERED BY BOTH WARRANTY AND/OR CAMPAIGNS OFFERED BY HYUNDAI THAT ARE VIN SPECIFIC. PLEASE NOTE THAT EFFECTIVE IMMEDIATELY, HYUNDAI MOTOR AMERICA WILL NO LONGER CONSIDER ANY GOODWILL FOR ANY INDEPENDENT REPAIR FACILITY REPAIRS REGARDLESS OF THE SITUATION. THIS WAS PUT INTO EFFECT AS OF 4/1/2020. TREMENDOUS SAFETY ISSUE REQUIRING HYUNDAI ATTENTION. *TR