2014 Hyundai Sonata
Problems, recalls and owner-reported issues
Engine is the leading concern among 747 owner complaints filed for this model year. This is the 7th highest complaint count among 26 Sonata model years with reports.
Of the 2014 reports, 29 involved a crash and 40 involved a fire. 35 people were injured.
What owners report most often
Recalls and investigations
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsMay 6, 2022
Hyundai Motor America (Hyundai) is recalling certain 2013-2014 Sonata vehicles. The low pressure fuel hose that connects the low pressure fuel pump to the direct injection fuel pump may crack over time, due to heat generated within the engine compartment.
A cracked fuel hose may leak fuel, which can increase the risk of a fire.
Dealers will replace the low pressure fuel hose, free of charge. Owner notification letters were mailed October 10, 2022. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 227. This recall replaces NHTSA recall number 20V-121. Vehicles previously repaired under recall 20V-121 that did not receive a replacement fuel hose will need to have this new recall remedy performed.
Campaign 22V312000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsFeb 28, 2020
Hyundai Motor America (Hyundai) is recalling certain 2013-2014 Sonata vehicles. The low pressure fuel hose that connects the low pressure fuel pump to the direct injection fuel pump may crack over time due to heat generated within the engine compartment.
If the fuel line cracks, a fuel leak can occur, increasing the risk of a fire.
Hyundai will notify owners, and dealers will inspect the low-pressure fuel hose for damage or leaking, replacing it as necessary. If no damage or leaking is found, heat-protective tape will be installed. Repairs will be performed free of charge. The recall began August 10, 2020. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 189. This recall has been replaced by NHTSA recall number 22V-314.
Campaign 20V121000 on NHTSA.gov
EngineDec 28, 2018
Hyundai Motor America (Hyundai) is recalling certain 2011-2014 Sonata and 2013-2014 Santa Fe Sport vehicles previously repaired under recall numbers 15V-568 and 17V-226. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned, or improperly torqued during the engine replacement procedure, allowing fuel to leak from the pipe.
A fuel leak in the presence of an ignition source can increase the risk of a fire.
Hyundai will notify owners, and dealers will inspect and replace the fuel pipe, as necessary, free of charge. The recall began March 1, 2019. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's recall number for this recall is 180.
Campaign 18V934000 on NHTSA.gov
Seat belts, pretensionerOct 4, 2017
Hyundai Motor America (Hyundai) is recalling certain 2011-2014 Sonata and 2011-2015 Sonata Hybrid vehicles previously repaired under recall campaign 17V-152. The seat belt linkages for both front seat belts may detach from the seat belt anchor pretensioners.
If the seat belt linkage detaches from the seat belt anchorage, it can not properly restrain the occupant in the event of a crash, increasing the risk of injury.
Hyundai will notify owners, and dealers will again verify the connection between the seat belt linkage and the pretensioner and additionally install a warning label to prevent future seat belt linkage detachment, free of charge. The recall began November 6, 2017. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 169.
Campaign 17V617000 on NHTSA.gov
Engine and engine cooling, engineMar 31, 2017
Hyundai Motor America (Hyundai) is recalling certain 2013-2014 Sonata and Santa Fe Sport vehicles. Machining errors during the engine manufacturing process may cause premature bearing wear within the engine.
Bearing wear may result in the engine seizing, increasing the risk of a crash.
Hyundai will notify owners, and dealers will inspect the engine, replacing the engine short block, as necessary, free of charge. The recall began June 2017. Owners may contact Hyundai customer service at 1-800-633-5151. Hyundai's number for this recall is 162.
Campaign 17V226000 on NHTSA.gov
Seat belts, front, anchorageMar 8, 2017
Hyundai Motor America (Hyundai) is recalling certain 2011-2014 Sonata and 2011-2015 Sonata Hybrid vehicles. In the affected vehicles, the seat belt linkages for both front seat belts may detach from the seat belt anchor pretensioners.
In the event of a crash, if the seat belts detach from the anchor pretensioners, it can increase the risk of injury.
Hyundai will notify owners and dealers will inspect the connection between the seat belt linkages and the seat belt anchor pretensioners, repairing them as necessary, free of charge. The recall is expected to begin April 7, 2017. Owner's may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for the recall is 160.
Campaign 17V152000 on NHTSA.gov
Power train, automatic transmissionJul 18, 2014
Hyundai Motor Company (Hyundai) is recalling certain model year 2011-2014 Sonata vehicles manufactured December 11, 2009, through May 29, 2014. In the affected vehicles, the transmission shift cable may detach from from the shift lever pin.
If the transmission shift cable detaches, the transmission gear selection may not match the indicated gear and the vehicle may move in an unintended or unexpected direction, increasing the risk of a crash. Furthermore, when the driver parks the vehicle, despite selecting the 'PARK' position, the transmission may not be in 'PARK.' If the vehicle is not in the 'PARK' position and the parking brake is not applied, there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.
Hyundai will notify owners, and dealers will inspect and, as necessary, repair the connection between the shift cable and shift lever, free of charge. The recall began in September 2014. Owners may contact Hyundai customer service at 1-800-633-5151. Hyundai's number for this recall is 123.
Campaign 14V434000 on NHTSA.gov
Representative owner complaints
747 reports, newest first.
Engine, Dec 16, 2025
The vehicle experienced a sudden engine failure and loss of power while traveling at freeway speed. Two days earlier, the vehicle had been taken to an authorized dealership for factory recall service. During that visit, concerns were raised about known engine issues associated with this model, but the vehicle was returned to service. While driving on the freeway, the engine abruptly stalled without warning, causing immediate loss of propulsion and power. This created a dangerous situation in moving traffic, requiring rapid maneuvering to avoid a collision and safely exit traffic lanes. The vehicle became inoperable and could not be restarted. The failed component appears to be the engine or related internal engine system. The vehicle was towed back to the dealership following the incident and has remained inoperable since that time. The vehicle is currently available for inspection. The failure placed the driver at significant risk due to the sudden loss of power at highway speed. No collision occurred, but the risk of serious injury or death was present. The problem has not been reproduced because the vehicle has remained disabled since the incident. The dealership and manufacturer have inspected the vehicle after the failure. The manufacturer is reviewing the incident under an internal process. There were no prior warning lights, messages, or symptoms indicating imminent engine failure before the stall. The failure occurred suddenly and without advance notice.
Engine, Dec 6, 2025
My 2014 Hyundai Sonata experienced a P1326 engine fault code, which activates the knock sensor system due to engine bearing wear. This condition is directly related to Hyundai’s safety recall 17V226 (Theta II engine). The Hyundai dealership submitted my case to Hyundai corporate, and Hyundai denied the repair solely because my vehicle has over 150,000 miles. A manufacturer cannot refuse a federal recall repair due to mileage, and Hyundai’s engine recall has no mileage or time limit. The denial places me in an unsafe situation, as the recall defect can cause engine seizure or stalling while driving. I am requesting NHTSA intervention.
Electrical system, Nov 24, 2025
The High-Voltage (HV) Hybrid Battery Pack Assembly failed, resulting in a system shutdown and the required replacement. The primary code is DTC P0A80 ("Replace Hybrid Battery Pack"), which indicates an internal manufacturing or design flaw, specifically a weak battery module or compromised internal connection, not normal wear. The defective component (the high-voltage battery) is currently at and is available for inspection. The entire vehicle is also compromised by the Anti-Lock Brake System (ABS) Module defect (NHTSA Recall 23V-651000). My safety was put at risk in two primary ways: 1. Immediate Loss of Power: The hybrid system failure resulted in a loss of drivetrain power, rendering the vehicle nearly immobile. This occurred on at approximately mph, placing me at high risk of a collision. 2. Latent Fire Risk: My vehicle is covered under the NHTSA ID 23V-651000 fire risk recall due to the ABS module. Hyundai specifically advised owners of these vehicles to "park their vehicles outside and away from structures" until the remedy is complete, confirming the severity of the latent fire hazard. The failure of the secondary HV battery system occurred within this already dangerous, electrically unstable environment. Yes, the vehicle was inspected by the Hyundai dealership / independent shop at the time of failure.. The manufacturer's corporate division has been contacted and is aware of the defect and the resulting $10,000 replacement estimate, as they offered a 50% "goodwill" subsidy which I am rejecting, asserting 100% coverage is required for a defect. Yes. The primary preceding warning was the intermittent appearance of the "Check Hybrid System, Turn off engine" warning.
Engine, Nov 4, 2025
While driving at approximately 70MPH on the highway, my 2014 Hyundai Tucson Limited suddenly locked up with no warning lights, no noise and no prior symptoms. The engine completely seized, causing immediate loss of power. I was barely able to coast off the highway exit to a final stop on the feeder shoulder, in a desolate area. The vehicle has always been properly maintained and is in excellent condition. Upon research, I learned that Hyundai has known of internal engine defects caused by metallic debris left from manufacturing since 2010, which can cause bearing failure and engine seizure. My Tucson's failure matches the same pattern described in Hyundai's Theta II engine recall and warranty extension campaigns. This sudden failure created an extremely dangerous situation at highway speed and possibility of injury while being stranded on an open road. Many owners, myself included, were never properly notified of the risks. I am filing this report because this incident represents a serious safety defect and potential recurrence among similar vehicles that may not yet be covered by recall. I respectfully request that the National Highway Traffic Safety Administration investigate this issue and ensure Hyundai expands its recall and warranty coverage to include affected 2014 Hyundai Tucson Limited vehicles exhibiting this defect that was well-known to the Hyundai Corporation. Date of Incident: October 23,2025 in Houston Texas. Vehicle towed to Hyundai dealer which diagnosed Engine Seized and currently awaiting Warranty Extension Approval (TXXC/TXXI)
Exterior lighting, Nov 3, 2025
Brake lights not working. Checked fuses and bulbs, neither are the issue.
Engine, Oct 31, 2025
This motor had a recall. Campaign t3g- sonata yfa 2.4L Theta II. 1 month after an oil change at the mechanic the car started making noises. Took it right to the mechanic who said there was no oil and that there was a recall on this motor for this reason. Immediately took it to the Hyundai dealership located in centereach NY. The employee who helped us was not a help. Took days and days to even get the paperwork In for the recall. Did not communicate with us unless we called him. Then eventually just said it was denied. Took weeks to get the proof from them. Completely frustrating. We submitted all proof of oil changes and maintenance and it was denied saying engine neglect! We are struggling to keep up with bills and now cannot get to work because of this. We have 2 toddlers and he is a volunteer firefighter and EMT in Centereach. He works full time at Stony Brook Hospital and is in school full time with rotations in the hospital for paramedic class. This is insane to be treated this way
Service brakes, Hydraulic, Oct 15, 2025
The contact owns a 2014 Hyundai Sonata. The contact stated that while driving at an undisclosed speed, the Hybrid braking system warning light illuminated. The vehicle was taken to two separate independent mechanics, where it was diagnosed with ABS module failure. The contact was informed that the ABS module needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer, where it was diagnosed with ABS module failure. The contact was informed that the ABS module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The contact had received an unknown recall notification; however, the dealer and the manufacturer informed the contact that the VIN was not under recall. The failure mileage was approximately 90,000.
Engine, Oct 14, 2025
CAR MAKING LOUD NOISE UNDER THE CAR HOOD LIKE SOMETHING FALLING APART UNDER THE HOOD, A MECHANIC TOLD ME THAT IT WAS THE ENGINE , I WAS ALSO TOLD THAT THERE WAS A RECALL ON THIS CAR ENGINE. HYUNDAI DID MY 90,000 MILE INSPECTION ON JULY 19, 2025, AT THE TIME THE WORK WAS DONE I ONLY HAD 87238.
Other or unspecified, Oct 2, 2025
My car has had excessive oil consumption for over a year. Hyundai looked at it. Did something to fix it for a couple months and now it’s back worse then ever and they don’t want to do anything about it.
Engine, Sep 8, 2025
Hello, I brought my 2014 Hyundai Sonata (approx. 73,000 miles) to an authorized Hyundai dealership (MotorWorld Hyundai, Wilkes-Barre, PA) on August 4, 2025, for Recall 162 (NHTSA 17V-226) due to audible engine knocking. I reported the noise when dropping off the vehicle. The dealer claimed the engine passed the inspection but did not provide any documentation confirming that the required bearing test was performed. They said the issue might be from the top of the engine (possibly the timing chain) and wanted to charge $800 to disassemble the engine, with a repair estimate of $2,900. The reason they wanted to disassemble the engine is because after an initial diagnosis for $160 they discovered the noise is not from the timing chain. Besides, it would be extremely unusual for the issue to be a timing chain at 73k. I later learned from Hyundai Customer Care that the recall still shows as “Incomplete” in their system, meaning the inspection was never properly submitted. I'm conerned that the recall was not properly performed or submitted (why does it still show "incomplete" if they insepcted it and it passed?) and that the symptoms may still indicate the exact defect covered under Recall 162 (rod bearing knock), I believe I was denied proper remedy (in a less polite way - I think they flat out lied to me about the real issue) and I was pressured toward expensive non-recall repairs without conclusive diagnosis. My understanding is that getting a diagnosis for a timing chain shouldn't cost anywhere near $800. I am requesting NHTSA review this situation to ensure Hyundai fulfills its federally mandated recall obligation. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Air bags, Sep 3, 2025
The contact owns a 2014 Hyundai Sonata. The contact stated that the driver’s air bag warning light was displayed on the instrument panel. The vehicle was taken to a dealer and the contact was provided an estimate for the repair. The service technician stated that there were no recalls on the VIN related to the failure. The failure persisted and the contact stated that the electrical functions on the steering failed to operate as needed. The manufacturer was notified of the failure and the contact was provided the same information as the dealer and the contact was given a case number. The vehicle was repaired. The failure mileage was unknown.
Engine, Aug 24, 2025
My engine has a knock and the dealership told me that they would not fix it due to "lack of maintanence" but I tried explaining to them that I was unable to get proof because Oreily and auto zone were unable to get me receipts on old purchases.
Engine, Aug 22, 2025
Engine Failure. After taking my Hyundai listed above in for repairs to the air conditioning not working properly and while in custody of Jeff's Automotive Service, here in Sterling, IL 61081, the engine suddenly died out while they were test driving the car. They were able to jump start it once, and then it died out again while driving it. This time the car could not be restarted by all means possible. Being in the shop, other possible causes were checked and not one of them worked. The Engine is completely DEAD. After Checking for possible causes online it was found that a recall for the very same Engine Failure had been done back in 2017/2018.\n" + 'For unknown reasons, I was never notified nor did I ever received such notice. Now at this time, we have contacted a local dealer and they state that because the auto had not been taken in for the recall repairs, it no longer "qualifies" for free repairs and any repairs would have to be paid for. Upon checking the NHTSA website, it states that there are no time limits on the repairs. I was going to contact National Hyundai Corp to inquire about it, but decided instead to file a complaint with you. 'The question is: Is my car still eligible for the Recall Repairs under the Hyndai Mfg Recall #162 'of March 31, 2017? Recall Number 17V2260000??? Given the fact that i did not receive their notification if indeed, one was sent, and I was totally unaware of this Recall???. I sincerely\n' + 'believe that under the laws and procedures, I should still be eligible for this Recall Repair of\n' + 'their Faulty Engine Failure in my automobile listed above. \n' + 'Therefore I am at this time requesting an investigation and a decision before I make any attempts to contact Hyundai Mfg directly. Also as part of my inquiries I spoke to the Service Department of Schimmer Hyundai in Peru, IL the closest dealer to me, and after checking the VIN number I was to
Engine and engine cooling, Aug 21, 2025
The contact owns a 2014 Hyundai Sonata. The contact stated that the vehicle was inspected by a mechanic, and during the test drive, the vehicle experienced a loss of automotive power. There was no warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact referenced NHTSA Campaign Number: 17V226000 (ENGINE AND ENGINE COOLING) as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 68,000.
Structure, Aug 18, 2025
What component or system failed or malfunctioned, and is it available for inspection upon request? >Rear Window Imploded, Rear Moon Roof Hairline Fractures How was your safety or the safety of others put at risk? >Shards of glass fell. If a passenger was present, glass would have fell on them Has the problem been reproduced or confirmed by a dealer or independent service center? >No Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? >Not Yet. Insurance Claim just made. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? >No warnings present Uploads of photos/videos will occur afterwards.
Engine, Jul 31, 2025
The vehicle experienced engine stalling and rough running. We discovered it had an open engine recall related to known defects in the Theta II engine. We dropped the vehicle off at a Hyundai dealership (Hyundai Napleton) on July 1st, 2025 for recall repair, following instructions from ACV Auctions. After holding the vehicle for over three weeks, Hyundai Napleton informed us they could not perform the recall due to their internal policy against working on dealer-owned vehicles. This directly contradicts the purpose of a federally mandated safety recall, which is supposed to apply regardless of ownership. On July 23, 2025, we received a call from Hyundai Motor America, stating they would not approve the recall repair because the vehicle had been declared a total loss. This is entirely false—the vehicle has never been declared a total loss by any insurance company or official source. It appears Hyundai Motor America and the dealership are passing responsibility back and forth, providing conflicting and inaccurate information, while the vehicle sits unrepaired and inoperable. This behavior delays a federally mandated repair, puts consumers at risk, and reflects serious breakdowns in how Hyundai handles recall compliance. We need NHTSA’s help to investigate and enforce the proper handling of this safety recall. Vehicle VIN: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Engine and engine cooling, Jul 28, 2025
The contact owns a 2014 Hyundai Sonata. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the connecting rod bearings, resulting in damages to the engine. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 17V226000 (Engine and Engine Cooling); but the VIN was not included. The manufacturer was notified of the failure, a case was opened for repair assistance. The contact was later informed that the assistance request was denied on the grounds of poor maintenance history. The contact stated was not the owner of the vehicle during the time cited by the manufacturer. The failure mileage was 136,000.
Electrical system, Seats, Service brakes, Jul 24, 2025
The electrical in the entire car is malfunctioning. Sometimes the brake lights don’t work due to wiring, other times the seats control don’t work and the cables to battery is not connected/firing correctly. Has an entire electrical issue
Air bags, Jul 18, 2025
What component or system failed or malfunctioned, and is it available for inspection upon request? The airbag system warning light on my 2014 Hyundai Sonata GLS has turned on. I suspect it may be related to a faulty clock spring or another issue within the Supplemental Restraint System (SRS). The vehicle is available for inspection upon request. How was your safety or the safety of others put at risk? If the airbag system is not functioning properly, the airbags may not deploy in the event of a collision, putting my life and the safety of passengers at serious risk. This is particularly concerning as this vehicle is used for daily commuting and family travel. Has the problem been reproduced or confirmed by a dealer or independent service center? I have not yet had it diagnosed by a dealer or repair shop, but I plan to schedule a diagnostic check soon. The airbag light remains consistently on during vehicle operation, indicating a persistent fault. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No, the vehicle has not yet been inspected by the manufacturer or any third-party representative. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes, the airbag warning light illuminated on the dashboard without any prior physical impact or incident. It first appeared approximately [two days ago], and it has remained on continuously since then. Additional Information: I am aware that certain Hyundai Sonatas have been subject to airbag-related recalls, including issues with the clock spring and airbag deployment failures. Given the similarity of symptoms, I would like to know whether my vehicle may be affected by one of these recalls, or if Hyundai will provide inspection and repair support based on this known issue.
Fuel/propulsion system, Jul 15, 2025, fire
After having work done to repair the head gasket and spark plug. I was on mile ~300 after repairs and was nearing to fill up at a gas station, I started losing power and notice the check engine light was on and Gas smell filled the cabin. When I stopped the hood started smoking and there was a fire under the engine cover. My Vin is not listed on the fuel line recalls and I believe this is an oversite as it lists, faulty High Pressure hose can rupture and cause engine fires and that is exactly what happen in my case. I believe this Vin was Overlooked and I need the repairs complete. I have not completed any repairs because I believe this should have been recalled.
Engine, Jul 9, 2025
My engine seized and I lost power. This is the second engine this has happened to. I was given a extended warranty, but Hyundai is refusing to pay for a new engine. The mechanic advised me they are replacing engines three times a week. Mine was denied even though my engine only has 76,000 miles and my warranty is still good. This engine problem should be a new recall since the same problem is still occurring. The engine light did come on blinking. When I took it to the dealer. They knew the problem before looking at my engine since so many others need to have thiers replaced. The dealership confirmed i need a new engine. They made me send in my oil changes. They were upset I didn't have any oil receipts for my previous engine even thought it was replaced at a Hyundai dealership the first time. Consumers should not have to replace two engines. This is a safety concern with it losing power so quickly.
Power train, Electrical system, Engine, Jul 7, 2025
Dear Sir/Madam, I am writing to file a formal safety complaint regarding a dangerous incident involving my Hyundai Sonata Hybrid (VIN: [XXX] ) and Hyundai Motor America’s failure to fully correct the issue. Incident Summary: While driving on the freeway, the vehicle suddenly displayed the following alarming warnings: “Hybrid System Warning! Safely Stop and Do Not Drive” “Check Charging System” Immediately after these messages appeared, the car lost all power and shut down in the middle of the road. I had my two young children (ages XXX and XXX) in the car, making the situation extremely unsafe and traumatic. The vehicle lost all mobility and provided no opportunity to safely pull over. After contacting Hyundai Corporate multiple times, a case manager was eventually assigned to my case. At Hyundai’s request, I towed the vehicle to AutoNation Hyundai Valencia for diagnostic evaluation. The dealership diagnosed the issue as error code P0A78, indicating a transmission failure. Hyundai Corporate offered to cover 60% of the repair cost, leaving me responsible for the remaining 40%—an amount that exceeds the current value of the vehicle. This proposed resolution is not reasonable considering the severity of the safety risk and the vehicle’s low mileage. My primary concern is that this is an extremely dangerous defect, as the vehicle loses all power without warning, leaving the driver unable to move the car to a safe location. Requested Actions: A formal investigation into the safety and reliability of Hyundai’s hybrid systems, specifically in 2014 Sonata Hybrid vehicles. A determination of whether this defect qualifies under Hyundai’s warranty or federal safety defect regulations. Full compensation from Hyundai Corporate to cover 100% of the repair costs to correct this serious safety issue. Thank you for your time and attention to this critical matter. I look forward to your prompt response and appropriate action. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Power train, Jun 18, 2025
Vehicle's engine seized completely at 75 MPH on the interstate. No warning lights or abnormal noises were present before catastrophic failure, and the car has been serviced recently. CEL came on at time of failure, throws code P1326. Car rapidly/dangerously decelerated, would have crashed if not driving in the Leftmost lane of travel.
Exterior lighting, Engine, Fuel/propulsion system, Jun 18, 2025, fire
Engine light is blinking and put safety of my family in danger. I called the close Huyndai dealer also I have a case number. However, it takes forever for them to answer. I only have this car. I am driver and this how I make living. I have no choice in driving this recall vehicle and kill my self and my family. No body care!
Power train, Electrical system, Other or unspecified, Jun 14, 2025
Formal Complaint – Hybrid System Failure, Safety Risk (VIN: [XXX] | Hyundai Case #[XXX]) Dear Sir/Madam, I am writing to file a formal safety complaint regarding a dangerous incident involving my Hyundai hybrid vehicle (VIN: [XXX] ) and Hyundai Motor America's failure to respond meaningfully to repeated requests for assistance. Incident Summary: On [XXX], while driving with my two young children (ages [XXX] and [XXX] ), my vehicle suddenly displayed the following critical warnings: “Hybrid System Warning! Safely Stop and Do Not Drive” “Check Charging System” Immediately after these messages appeared, the car lost all power and came to a complete stop in the middle of the road. This created an extremely hazardous and distressing situation for me and my family. Although the vehicle is a few years old, it has very low mileage (38,345 miles), and I did not expect such a catastrophic failure. I submitted a report to Hyundai Customer Support on May 30, 2025 (Case #[XXX]) and followed up on June 9, 2025, but have only received an automated acknowledgment—no response, investigation, or support to date. Attachments: A video clip showing the warning messages at the time of the incident (I cannot upload the video clip since the option is not there, but I do have it if required) Requested Actions: A formal investigation into the safety and reliability of Hyundai's hybrid systems. A determination as to whether this incident qualifies under Hyundai’s warranty or federal safety defect regulations. Immediate contact from Hyundai with the next steps regarding inspection, resolution, or compensation. I am cc’ing Hyundai Motor America to ensure this matter is escalated appropriately and receives the attention it warrants. Thank you for your time and consideration. I look forward to your timely response. Sincerely, [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)