2016 Hyundai Tucson
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,620 owner complaints filed for this model year. This is the highest complaint count among 21 Tucson model years with reports.
Of the 2016 reports, 14 involved a crash and 26 involved a fire. 7 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/modulePark outsideSep 4, 2020
Hyundai Motor America (Hyundai) recalled certain 2019-2021 Tucson vehicles on September 4, 2020. On December 30, 2020, Hyundai expanded the recall population, and added certain 2016-2018 Tucson vehicles. The Anti-lock Brake Hydraulic Electronic Control Unit (HECU) could corrode internally and cause an electrical short, possibly resulting in an engine compartment fire.
An engine compartment fire can increase the risk of injury or crash.
Hyundai will notify owners, and dealers will replace the HECU fuse. For 2019-2021 model years, the Electronic Stability Control (ESC) software will also be updated. Recall repairs will be performed free of charge. Owners are advised to park outside and away from structures as a precaution until the recall repair is complete. The recall began November 2, 2020. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 195.
Campaign 20V543000 on NHTSA.gov
Electrical system, wiringNov 21, 2016
Hyundai Motor America (Hyundai) is recalling certain model year 2016-2017 Tucson vehicles manufactured May 19, 2015, to November 14, 2016, and 2017 Santa Fe vehicles manufactured November 28, 2015, to November 14, 2016. The affected vehicles may be equipped with an accessory trailer hitch wiring harness that, due to a malfunction of the tow hitch module, may result, in the trailer brake lights being constantly illuminated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, " Lamps, Reflective Devices, and Associated Equipment."
If the trailer brake lights stay illuminated while being used, other drivers may be confused, increasing the risk of a crash.
Hyundai will notify owners, and dealers will replace the affected accessory trailer hitch wiring harnesses, free of charge. The recall is expected to begin January 13, 2017. Owners may contact Hyundai customer service at 1-800-633-5151. Hyundai's number for this recall is 153.
Campaign 16V842000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Aug 30, 2016
Hyundai Motor Company (Hyundai) is recalling certain model year 2016 Tucson vehicles manufactured May 20, 2015 through May 31, 2016 and equipped with a 7-speed EcoShift Dual Clutch Transmission. Certain driving conditions and high temperatures may cause the vehicle to not move if the accelerator pedal is pressed and released repeatedly.
Inability to move the vehicle while in traffic may increase the risk of a crash.
Hyundai will notify owners, and dealers will update the Transmission Control Module software, free of charge. The recall is expected to begin on October 28, 2016. Owners may contact Hyundai customer service at 1-855-671-3059. Hyundai's number for this recall is 149.
Campaign 16V628000 on NHTSA.gov
Latches/locks/linkages, hood, latchMay 24, 2016
Hyundai Motor Company (Hyundai) is recalling certain model year 2016 Tucson vehicles manufactured May 19, 2015 to March 14, 2016. In the affected vehicles, if the primary hood latch has been released, and the vehicle is driven, the secondary hood latch may not hold adequately secure the hood to prevent it from opening while the vehicle is in motion.
If the primary hood latch is inadvertently released and the secondary latch cannot secure the hood, the hood may unexpectedly open while driving, increasing the risk of a crash.
Hyundai will notify owners, and dealers will replace the secondary hood latch, free of charge. The recall began on June 30, 2016. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 145.
Campaign 16V348000 on NHTSA.gov
Exterior lighting, tail lightsMar 10, 2016
Hyundai Motor America (Hyundai) is recalling certain model year 2016 Hyundai Tucson vehicles manufactured May 26, 2015 to January 15, 2016 and equipped with an accessory trailer hitch harness either included with the accessory trailer hitch or sold as a service part. In the affected vehicles, when the vehicle's engine is running and the brake lights are illuminated, if the turn signal is activated, the trailer turn signal lights will either turn off or remain continuously illuminated (not flash). As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard Number 108, " Lamps, Reflective Devices, and Associated Equipment."
Failure to illuminate the trailer's turn signal lights would prevent the communication of the driver's intent, increasing the risk of a crash.
Hyundai will notify owners, and dealers will update the tow hitch harness, free of charge. The recall began on May 2, 2016. Owners may contact Hyundai customer service at 1-855-371-9640. Hyundai's number for this recall is 142.
Campaign 16V147000 on NHTSA.gov
Representative owner complaints: power train
517 reports, newest first. Show all
Power train, Aug 31, 2017
WHILE DRIVING IN STOP AND GO TRAFFIC SUCH AS A LEFT TURN OR ON THE FREEWAY AT RUSH HOUR, MY VEHICLE WILL COMPLETELY CEASE TO ACCELERATE. YOU CAN AUDIBLY HEAR THE CLUTCHES GRINDING INSTEAD OF TICKING AS THEY USED TO AS WELL. THE DCT SEEMS TO PUT THE CAR IN A NEUTRAL STATE UPON STOP AND GO, AND, NOT MOVE. THIS INCLUDES WHEN I HAVE BEEN ON THE FREEWAY IN RUSH HOUR AS WELL AS I HAVE BEEN STRANDED IN THE MIDDLE OF THE INTERSECTION ON A LEFT HAND TURN AND NOT BEEN ABLE TO ACCELERATE FOR AT LEAST 5 SECONDS. HYUNDAI MOTOR CORP. OF AMERICA STATES THIS IS NORMAL FUNCTIONING FOR THE VEHICLE AND THAT PEOPLE NEED TO LEARN TO USE THE DCT. I AM SUPPOSED TO APPARENTLY GET OUT OF MY CAR ON THE FREEWAY AND ASK OTHER DRIVERS TO PLEASE HOLD OFF FROM SLAMMING INTO MY BACK END AS THE DCT TAKES 3-5 SECONDS EXTRA TO FIGURE OUT HOW TO ACCELERATE IN STOP AND GO SITUATIONS. I HAVE HAD IT INTO HYUNDAI OF AVONDALE 1X, RODEO HYUNDAI OF SURPRISE 2X, AND, HYUNDAI OF PEORIA 1X FOR THESE ISSUES. I AM VERY AFRAID OF THIS CAR AND HYUNDAI NOW THAT THEY HAVE SEEN THE CAR FOR REPAIRS WILL NO LONGER HONOR THE WARRANTY WORK. THE SERVICE GM OF HYUNDAI PEORIA STATED WHILE ON SPEAKER WITH HYUNDAI AMUSA THAT THEY ARE IN FACT SEEING THIS ISSUE WEEKLY BUT, HYUNDAI DOES NOT HAVE A FIX FOR IT AND THEY DON'T WANT TO BE INVOLVED WITH ANY POSSIBLE ARBITRATION AT THEIR DEALERSHIP! I ALSO HAD THE VEHICLE INSPECTED AT A SECOND OPINION AWAY FROM HYUNDAI AND HAVE BEEN TOLD THAT THIS VEHICLE IS UNSAFE TO DRIVE. HYUNDAI OF AVONDALE TECH EXPERIENCED WHAT I SAID WAS WRONG WITH THIS DEATH TRAP VEHICLE AND IT SCARED HIM. THEY ACTUALLY APOLOGIZED FOR HAVING TO GIVE BACK MY CAR AND STOP AND PAYING FOR THE RENTAL. THE DEALERSHIPS ARE WELL AWARE THAT THIS IS AN ISSUE AND HYUNDAI AMCUSA DOESN'T WANT TO OWN UP TO IT. WILL IT TAKE SOMEONE DYING LIKE MYSELF BEFORE THIS IS RESOLVED?
Power train, Aug 30, 2017
WHILE STOPPED WITH MY FOOT ON THE BREAK, I THEN PUT MY FOOT ON THE ACCELERATOR, THE TUCSON WON'T MOVE AND THE ENGINE REVS HIGH WITHOUT FORWARD PROGRESS. THIS IS A SLAM-DUNK SAFETY ISSUE, AND I EXPECT A RECALL WILL BE THE RESULT. IT TOOK SEVERAL ATTEMPTS PLUS MOVING THE CAR INTO PARK AND BACK TO DRIVE BEFORE IT MOVED. ( ABOUT 30 SECONDS) ONCE THE CAR MOVED , I COULD SMELL THE CLUTCHES BURNING.
Power train, Vehicle speed control, Other or unspecified, Aug 29, 2017
MY TUCSON WILL RANDOMLY NOT ACCELERATE WHEN THE GAS PEDAL IS PUSHED. I AM CONSTANTLY IN FEAR TO PULL OUT IN TRAFFIC BECAUSE IT FREQUENTLY WILL NOT MOVE AND THEN WILL LURCH FORWARD INTO TRAFFIC. I HAVE HAD A RECALL PERFORMED TWICE AND THE ISSUE IS STILL ONGOING. THE DEALER STATED THEY DIDN'T KNOW WHAT WAS WRONG. I AM CONCERNED FOR THE SAFETY OF MY FAMILY. IN ADDITION, THIS WEEK THE VEHICLE MADE A LOUD POPPING NOISE IN THE FRONT END AND NOW THEIR IS VIBRATION IN THE STEERING AND WHAT FEELS LIKE A WOBBLE UNDER THE FRONT PEDALS.
Power train, Vehicle speed control, Aug 28, 2017
TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE FAILED TO ACCELERATE FOR THREE SECONDS. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO RODEO HYUNDAI IN SURPRISE, AZ WHERE THE DEALER STATED THAT THE VEHICLE WAS FUNCTIONING AS DESIGNED. THE VEHICLE WAS THEN TAKEN TO EARNHARDT HYUNDAI IN AVONDALE, AZ WHERE THE DEALER ALSO STATED THAT THE VEHICLE WAS FUNCTIONING AS DESIGNED. THE VEHICLE WAS THEN TAKEN TO LARRY H. MILLER HYUNDAI PEORIA IN PEORIA, AZ WHERE THE DEALER ALSO STATED THAT THE VEHICLE WAS FUNCTIONING AS DESIGNED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS FUNCTIONING AS DESIGNED. THE APPROXIMATE FAILURE MILEAGE WAS 3,822.
Power train, Engine, Aug 27, 2017
UPON RELEASING THE BRAKES AFTER A STOP, THE VEHICLE STARTS TO ROLL AND IMMEDIATELY STARTS JERKING VIOLENTLY WHILE APPLYING THE THROTTLE PART WAY. ON AN INCLINE, FLAT, OR DECLINE IT DOESN'T MATTER. ONCE THE VEHICLE IS IN MOTION AND PICKING UP SPEED IT SEEMS TO BE OKAY. IT JUST SEEMS TO OCCUR FROM A STOP OR VERY LOW SPEED.
Power train, Electrical system, Aug 16, 2017
TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. WHILE APPLYING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO ACCELERATE FROM A STOP. THE VEHICLE WOULD ALSO AUTOMATICALLY SHIFT INTO NEUTRAL WITHOUT WARNING. THE CONTACT WOULD HAVE TO DEPRESS THE BRAKE PEDAL FOR AT LEAST FIVE SECONDS AND THEN DEPRESS THE ACCELERATOR PEDAL TO MOVE THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE WAS FIRST TAKEN TO EARNHARDT HYUNDAI (10401 PAPAGO FWY, AVONDALE, AZ 85323 (623) 388-5800) WHERE IT WAS DIAGNOSED WITH A SOFTWARE FAILURE AND THE TRANSMISSION SOFTWARE HAD TO BE RE-WRITTEN. THE CONTACT STATED THAT THE SOFTWARE WAS UPDATED, BUT THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN TO RODEO HYUNDAI (12925 N AUTOSHOW AVE, SURPRISE, AZ 85388 (623) 214-4100) WHERE IT WAS DIAGNOSED WITH THE SAME SOFTWARE MALFUNCTION. THE SOFTWARE WAS UPDATED FOR THE SECOND TIME, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES, BUT DID NOT OFFER ANY ASSISTANCE. THE CONTACT MENTIONED THAT THE MANUFACTURER EMAILED THE DEALER A MANUAL ON HOW TO CORRECTLY OPERATE THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,500. UPDATED 09/27/17*LJ *TR
Power train, Aug 14, 2017
WHEN SLOWING TO A CRAWL IN TRAFFIC WHEN ACCELERATING CAR LEACH FORWARD THIS CAN CAUSE A SERIOUS ACCIDENT WHEN DRIVER IS NOT FOR THIS ACTION BY THE AUTOMATIC TRANSMISSION, THIS ALSO HAPPENS WHEN TRAVELING THROUGH A YEAR SIGN HYUNDAI HAS NO FIX FOR THIS WHEN CALL WEATHER THE DEALER/ HYUNDAI WERE TOLD TO LIVE WITH THIS. THERE SHOULD BE A SAFETY RECALL FOR THIS BEFORE SOMEONE GET SERIOUS HURT
Power train, Aug 3, 2017
TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. WHILE AT A STOP SIGN, THE VEHICLE FAILED TO ACCELERATE WITHOUT WARNING. THE FAILURE OCCURRED SEVERAL OTHER TIMES ON DIFFERENT OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER (KEFFER HYUNDAI LOCATED AT 9010 E INDEPENDENCE BLVD, MATTHEWS, NC 28105; (704) 243-9815) ON THREE DIFFERENT OCCASIONS. DURING THE FIRST AND SECOND VISITS, THE DEALER COULD NOT DIAGNOSE THE CAUSE OF THE FAILURE. DURING THE THIRD VISIT, IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-633-5151 AND STATED THAT THE VEHICLE NEEDED TO BE TAKEN TO THE DEALER. THE MANUFACTURER PROVIDED CASE NUMBER: 9919336. THE FAILURE MILEAGE WAS 4,078. UPDATED 11/01/17*LJ *TR
Power train, Engine, Aug 2, 2017
WE CURRENTLY LEASE THE 2016 HYUNDAI TUCSON FUEL CELL. ON MULTIPLE OCCASIONS THERE HAS BEEN A SUDDEN AND SPORADIC LOSS OF POWER DURING NORMAL DRIVING OPERATION. MOST RECENTLY, WHILE TRAVELING APPROXIMATELY 70 MPH ON A CA FWY THE CAR LOST ABOUT 90% OF ITS POWER WITHOUT WARNING BRINGING MAX SPEED TO LESS THAN 15 MPH! OCCUPYING THE CAR POOL LANE AT THE TIME, WE HAD TO NAVIGATE 6 LANES OF SPEEDING TRAFFIC WITHIN MOMENTS IN ORDER TO BRING THE VEHICLE TO A SAFE POSITION. ONCE SAFE WE IMMEDIATELY CALLED THE HYUNDAI SUPPORT LINE INCLUDED IN OUR LEASE WITH THIS "TEST" VEHICLE ONLY TO RECEIVE INCONSISTENT INFORMATION AND THE RUNAROUND. NOW, IT HAS BEEN OVER TWO WEEKS AND WE KNOW NOTHING MORE ABOUT WHAT CAUSED THIS SUDDEN AND ABRUPT LOSS OF POWER THAT COULD HAVE LET TO A VIOLENT ACCIDENT (IF NOT FOR OUR QUICK AND CONTROLLED RESPONSE). THIS VEHICLE HAS LESS THAN 24,000 MILES YET HYUNDAI AND THEIR ANAHEIM CA DEALER NOT ONLY CANNOT FIGURE OUT THE ISSUE BUT CANNOT GUARANTEE US THAT THE ISSUE WILL NOT REOCCUR WITHOUT WARNING IN THE FUTURE. MAKING THIS VEHICLE UNSAFE FOR OPERATION!
Power train, Electrical system, Vehicle speed control, Jul 25, 2017
STILL HAVING THE SAME EXACT ISSUES AS BEFORE. CAR WON'T ACCELERATE, IS JUMPY, REFUSES TO MOVE ANYMORE WHEN STOPPED OR ALREADY IN MOTION. HAD AN APPOINTMENT THIS MORNING WITH WOODHOUSE HYUNDAI AND THEY DIDN'T GIVE ME A CAR TO BORROW NOR DID THEY GIVE ME A RIDE TO WORK - SO I HAD TO RESCHEDULE. THE MECHANICAL MANAGER SAID "CAN'T YOU WAIT 15 MINUTES?" I DIDN'T REALIZE IT WAS AN OPTION TO BE LATE FOR WORK. MAYBE IT'S JUST MECHANICS THAT ARE ALLOWED TO BE LATE, BUT I SURE AM NOT ALLOWED TO BE. CUSTOMER SERVICE IS LACKING HERE AND SO IS THIS CAR. I'M DRAINED FROM ALL OF THE TIME I'VE PUT INTO THIS CAR TO BE REPAIRED AND NOTHING IS FIXED, BECAUSE THERE IS NO FIX! THE SAME BATTLE OVER AND OVER AGAIN IS PHYSICALLY TAKING A TOLL ON ME AND I'M TIRED OF FIGHTING TO HAVE MY CAR FIXED. I TRY TO MAKE APPOINTMENTS AND CAN'T ALWAYS MEET THOSE APPOINTMENT TIMES BECAUSE I HAVE A JOB. I NEED MY JOB TO PAY THE LOAN. I NEED THE LOAN FOR THE CAR TO GET TO MY JOB. I NEED MY CAR TO BE RELIABLE. MY CAR IS NOT RELIABLE SO I CAN'T GET TO MY JOB AND PAY MY LOAN BECAUSE OF MY CAR. DO YOU SEE THE PROBLEM HERE!?!?!?!! I'VE NEVER HATED A CAR AS MUCH AS I HATE THIS ONE. EDWARDS HYUNDAI SOLD ME A CAR THAT THEY PROMISED WAS RELIABLE AND SAFE - AND IT'S NOT. IT'S ABSOLUTELY THE OPPOSITE. I WILL NEVER PURCHASE A HYUNDAI AGAIN. I'D BE BETTER OFF WALKING AT THIS POINT OR TAKING THE BUS. TAKE THIS THING BACK.
Steering, Power train, Vehicle speed control, Jul 22, 2017
THE CAR HAS HAD SEVERAL ISSUES SINCE I GOT IT BRAND NEW OFF THE LOT, HOWEVER THE BIGGEST ISSUES IS WITH THE TRANSMISSION. I CURRENTLY HAVE 35K MILES ON THE CAR AND THE ISSUES ARE COMING MORE FREQUENT. THE BIGGEST ISSUE IS THE HESITATE AND LURCH PROBLEM. YOU CAN BE ON AN INCLINE OR JUST TRYING TO GO ACROSS AN INTERSECTION WHEN IT HAPPENS. YOU PRESS THE GAS, THE CAR HESITATES AS THE GEARS CHANGE AND YOU SLOWLY ROLL OUT INTO THE STREET, THEN THE CAR LURCHES YOU FORWARD. I CAME WITHIN A FEW INCHES OF HITTING THE BUMBER OF ANOTHER CAR AFTER I WAS LURCHED FORWARD. THERE SEEMS TO BE NO REASON OR PATTERN BEHIND THIS. IT JUST HAPPENS RANDOMLY. THE WHOLE CAR SHAKES AS THIS HAPPENS, SO BAD THAT EVEN PASSENGERS CAN FEEL IT.
Power train, Jul 21, 2017
ONGOING ISSUES WITH THE DUAL CLUTCH TRANSMISSION ON MY 2016 TUCSON SPORT 1.6, SINCE NEARLY THE BEGINNING THERE HAS BEEN HESITATION ACCELERATING FROM STOP, SLIPPING CAUSES JOLT AFFECT WHEN THE CLUTCH DOES GRAB. VERY FREQUENT SLIPPING OF CLUTCH MOSTLY AT SLOW SPEEDS, CLUTCH SLIPPING ALSO CAUSES VIBRATION/JOLTING AT SLOW SPEEDS EVER SINCE THE LAST SW UPDATE. BECOMING SEVERE SAFETY ISSUE. OCCURS EVEN IN REVERSE. WAS TOLD NO DEFECT HOWEVER THERE HAS BEEN THREE SOFTWARE UPDATES DONE BY DEALERSHIP ADDRESSING THIS ISSUE AS A SAFETY RECALL, 1ST TWO HELPED SOME BUT THE LAST ONE MADE PROBLEM WORSE THAN IT EVER HAS. WAS TOLD NO WAY TO REVERSE THE SW UPDATES. DEALERSHIP AND HYUNDAI UNABLE TO HELP RESOLVE ISSUE STATING THIS IS "NORMAL" CONDITION WHERE THIS IS A SEVERE SAFETY ISSUE THAT IS BEING IGNORED.
Power train, Jul 13, 2017
HYUNDAI PURCHASED THIS CAR BACK DUE TO A FAULTY TRANSMISSION. IT HAD ISSUES SHIFTING BETWEEN THE FIRST 3 GEARS AND STALLED IN BETWEEN EACH. IT HAD ISSUES FROM THE BEGINNING WHEN I PURCHASED IT IN FEB OF 2016 BUT TOOK UNTIL JUNE OF 2017 BEFORE THE BUY-BACK TOOK PLACE.
Power train, Vehicle speed control, Engine, Jul 12, 2017
THIS VEHICLE HAS BEEN SERVICED NUMEROUS TIMES REGARDING THE PAST TWO RECALLS. UPDATING THIS VEHICLE IS NOT WHAT IT NEEDS. THIS VEHICLE NEEDS TO BE REPLACED COMPLETELY. I CANNOT ACCELERATE FROM A STOP, WHEN I'M IN MOTION, OR FROM A SLOW SPEED ON ANY HIGHWAYS, INTERSTATES, CITY STREETS, ETC. THIS VEHICLE DOES NOT WANT TO MOVE. ALSO, NOW GIVEN ALL OF THE ISSUES I'VE BEEN HAVING WITH THIS BRAND NEW CAR, THE AIR CONDITIONING AND BRAKES ARE FADING IN AND OUT. SO ALL OF THE ISSUES I'VE HAD WITH THIS BRAND NEW CAR INCLUDE BUT NOT LIMITED: LACK OF ACCELERATION, STALLING, DUAL CLUTCH TRANSMISSION, AIR-CONDITIONING, BRAKING, AND RADIO/BLUETOOTH/CD PLAYER WILL NOT ALWAYS WORK. I SUBMITTED A LEMON LAW COMPLAINT THROUGH THE BBB AND SPOKE WITH HYUNDAI CONSUMER AFFAIRS. THIS IS POSSIBLY MY THIRD OR FOURTH COMPLAINT ONLINE WITH THIS HEINOUS VEHICLE. IT'S UNSAFE FOR ANYONE LOOKING TO PURCHASE!!!! IT'S JERKY AND WILL LAUNCH YOU ONCE IT FINALLY DECIDES TO ACCELERATE AND THEN I'M AT A STANDSTILL ONCE MORE. THIS VEHICLE HAS A MIND OF ITS OWN AND I CAN'T BELIEVE THAT A DEALERSHIP WOULD SELL A DEFUNCT CAR TO SOMEONE. MAYBE UNKNOWINGLY, BUT NOW I HAVE TO JUMP THROUGH HOOPS AND FIND OTHER MODES OF TRANSPORTATION JUST TO GET TO WORK AND BACK. UNRELIABLE, UNSAFE, UNREASONABLE FOR THE COST, AND I'M NOT WILLING TO DO ANYTHING ELSE WITH THIS VEHICLE. HYUNDAI NEEDS TO MAKE THIS RECURRING AND SUBSTANTIAL ISSUE RIGHT WITH THIS UNHAPPY CUSTOMER. LET'S JUST HOPE THE REGIONAL OFFICE WILL FIND A SOLUTION AND PAY OFF THE REST OF THIS CAR. I SHOULDN'T BE TERRIFIED EVERY TIME I GET INTO MY CAR TO DRIVE WITH MY BABY BECAUSE I KNOW ONE OF THESE TIMES, WE WILL GET HIT. PRETTY SAD TO BE SITTING IN THE MIDDLE OF AN INTERSECTION AND I CAN'T MOVE AND OTHER PEOPLE WON'T MOVE FOR YOU. THE LIKELIHOOD OF GETTING HIT... 99%. PLEASE MAKE THIS RIGHT.
Power train, Jun 21, 2017
WHEN ACCELERATING FROM A STOP I HAVE HAD SEVERAL PROBLEMS WITH THE VEHICLE NOT SPEEDING UP. IT ACTS AS IF IT IS NOT GETTING GAS. I CAN PUSH THE GAS PEDAL ALL THE WAY DOWN TO THE FLOOR AND IT JUST KEEPS GOING THE SAME SPEED (ABOUT 2-5MPH). I HAVE ALMOST BEEN HIT ONCE WHEN PULLING INTO TRAFFIC AND ALMOST CAUSED AN ACCIDENT ONCE WHEN A CAR HAD TO SWERVE TO MISS ME. I NEVER KNOW WHEN OR IF THIS IS GOING TO HAPPEN AGAIN. I TOOK IT INTO THE DEALER TO HAVE IT LOOKED AT AND THEY SAID AN UPDATE FOR THE TRANSMISSION WAS ISSUED AND THAT WOULD FIX THE PROBLEM. WELL, THE SAME THING IS STILL HAPPENING SO I TOOK IT BACK AGAIN TO BE LOOKED AT. NOW THEY TELL ME HYUNDAI IS GOING TO RELEASE ANOTHER UPDATE SOON. THIS IS A VERY DANGEROUS PROBLEM AND I DO NOT FEEL SAFE DRIVING THIS VEHICLE.
Power train, Jun 13, 2017
THIS IS MY 2ND HYUNDAI TUCSON 1.6L TURBO LIMITED W ULTIMATE PACKAGE. THE FIRST 2016 HYUNDAI TUCSON LIMITED WAS REPURCHASED BY HYUNDAI MOTOR AMERICA WITH ONLY 9K MILES ON IT FOR THE SAME ISSUE EVERYONE ELSE IS EXPERIENCING. MY 2ND TUCSON HAS 32K MILES ON IT AND IT'S BEEN IN THE SERVICE DEPARTMENT NUMEROUS OCCASIONS FOR THE SAME REASON EVERYONE ELSE HAS MENTIONED. THE CAR HESITATES WHEN I PRESS ON THE ACCELERATOR AS IF IT IS HAS GONE INTO NEUTRAL, THEN ALL OF A SUDDEN IT WILL LURCH FORWARD GIVING YOU WHIPLASH. I AM SO TIRED OF BEING 'STONEWALLED' BY HYUNDAI - LOOK AT ALL THESE COMPLAINTS FOR THE SAME ISSUE AND WHERE IS HYUNDAI? WHERE IS THEIR RESPONSE? I'M TIRED OF THE SERVICE DEPARTMENT TELLING ME THEY CAN'T DUPLICATE MY CONCERN WHEN I SHOW THEM A VIDEO OF EXACTLY WHAT IT'S DOING. THIS REMINDS OF THE PINTO DISASTERS BACK IN THE 70'S. HOW MANY PEOPLE HAVE TO DIE BEFORE HYUNDAI ACCEPTS RESPONSIBILITY FOR A POORLY DESIGNED ENGINE TRANSMISSION COMBINATION. HOW MANY PEOPLE? I'M SO TIRED OF THIS THAT I WANT TO HIRE AN ATTORNEY - THIS IS NEGLIGENCE ON HYUNDAI'S PART, THEY ARE JUST WAITING TO SEE HOW MANY PEOPLE DIE BEFORE THEY REACT. LOOK UP 2017 HYUNDAI TUCSON, THE PROBLEM CONTINUES - SO REMOVING 'ECO' MODE IN 2017, DIDN'T RESOLVE THE ISSUE. ANYONE WHO WOULD LIKE TO TALK ABOUT THEIR ISSUE OR WOULD BE INTERESTED IN FILING A LAWSUIT AGAINST HYUNDAI - PLEASE CALL ME AT [XXX] OR EMAIL ME AT [XXX] IT'S ABOUT TIME WE STAND UP AND FIGHT BACK - THIS CAN'T CONTINUE. WHY DOES SOMEONE ALWAYS HAVE TO DIE BEFORE CAR MANUFACTURERS REACT TO A SITUATION? PLEASE CALL ME [XXX] OR [XXX] MY NAME IS [XXX] AND I'M A 2X 2016 HYUNDAI TUCSON OWNER, SO I HAVE EVERY RIGHT TO TALK ABOUT MY EXPERIENCES WHEN IT COMES TO THIS VEHICLE. I'VE BEEN THROUGH THE PROCESS ONCE BEFORE, SO LET'S DO IT AGAIN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Power train, Jun 13, 2017
RELATED TO ORIGINAL RECALL CAMPAIGN - 16V628000. I HAD THE UPDATED TRANSMISSION CONTROL SOFTWARE/RECALL INSTALLED IN NOVEMBER OF 2016. THE UPDATE WORKED FOR A TIME, BUT PERFORMANCE HAS STEADILY DECLINED ONCE AGAIN (THIS SOFTWARE HAS BEEN EITHER UPDATED OR RESET BY HYUNDAI MULTIPLE TIMES SINCE PURCHASE). I HAVE BEEN STUCK AT INTERSECTIONS WITH NO ACCELERATION, THE ABILITY TO ACCELERATE WHEN MERGING ONTO FREEWAYS IS LIMITED (ALMOST IMPOSSIBLE TO CONVINCE THE CAR TO SHIFT TO A LOWER GEAR), AND SHIFTING OUT OF 1ST GEAR AT LOW SPEEDS/LOCAL TRAFFIC IS HIGHLY SPORADIC (SOMETIMES IT FEELS LIKE THE 'CLUTCH' IS HALF ENGAGED; OTHER TIMES IT WON'T SHIFT OUT OF FIRST, SO YOU ACCELERATE FASTER THAN YOU WANT AND AT MUCH HIGHER RPM THAN WOULD BE CONSIDERED NORMAL DRIVING). HYUNDAI HAS JUST RESET THE SOFTWARE IN MY CAR SO THAT IT CAN 'LEARN' AGAIN, BUT THE UPDATE PROVIDED WITH THE RECALL DID NOT FIX THE PROBLEM. I WOULD VERY MUCH LIKE SOMETHING TO BE DONE AS NEW CAR OWNERS SHOULD NOT HAVE TO UPDATE SOFTWARE MULTIPLE TIMES PER YEAR IN ORDER TO HAVE THEIR VEHICLE OPERATE SAFELY.
Power train, Jun 10, 2017
VEHICLE WILL NOT ACCELERATE FROM A STOP AT TIMES UNTIL 3000 RPM AND THEN SQUEALS TIRES. IT IS A SAFTEY ISSUE. HYUNDA DEALER DID A RECALL WHICH HAS NOT FIXED THE PROBLEM COMPLETELY. IT IS INTERMITTANT.
Power train, Electrical system, Jun 8, 2017
TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. THE CONTACT STATED THAT THE VEHICLE HESITATED TO ACCELERATE. THE FAILURE OCCURRED FOUR TIMES. THE VEHICLE WAS TAKEN TO THE DEALER (HAZLETON HYUNDAI LOCATED AT 703 AIRPORT RD, HAZLE TOWNSHIP, PA 18202) WHERE IT WAS DIAGNOSED; HOWEVER, A FAILURE COULD NOT BE FOUND. THE TECHNICIAN INFORMED THE CONTACT THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY SERVICED AT THE HAZLETON HYUNDAI DEALER PER NHTSA CAMPAIGN NUMBER: 16V628000 (POWER TRAIN, ELECTRICAL SYSTEM). THE FAILURE WAS NEVER CORRECTED. THE MANUFACTURER INFORMED THE CONTACT THAT THE VEHICLE WAS OPERATING AS DESIGNED AND ADVISED HIM TO CALL THE BBB. THE APPROXIMATE FAILURE MILEAGE WAS 10,000. UPDATED 08/24/17*LJ *CN
Power train, Jun 7, 2017
WHEN THE CAR IS STATIONARY, IT SOMETIMES DOES NOT MOVE WHEN YOU GIVE PRESS THE GAS PEDAL. WHEN PRESSING HE GAS PEDAL, THE ENGINE WILL REV, THE RPMS WILL INCREASE, BUT THE CAR WILL NOT MOVE OR WILL SOMETIMES SPUTTER AND BARELY CRAWL. THIS SEEMS TO ONLY HAPPEN WHEN TRYING TO ACCELERATE FROM A STATIONARY POSITION.
Power train, Other or unspecified, Engine, Jun 3, 2017
I PURCHASED A BRAND NEW 2016 HYUNDAI TUCSON. ABOUT A MONTH LATER, WE STARTED EXPERIENCING A PROBLEM WITH THE VEHICLE. WHILE ACCELERATING, THE CAR SEEMS TO LOSE POWER AND STALLS. THEN ALL OF A SUDDEN, THE POWER KICKS ON AND CAUSES THE CAR TO JOLT. THIS HAPPENS ERRATICALLY AND AT LEAST 2X PER MONTH. IT'S INCREDIBLY DANGEROUS, ESPECIALLY WHEN IT HAPPENS WHILE I AM IN AN INTERSECTION. I RECEIVED A LETTER FROM HYUNDAI REGARDING THIS RECALL, BUT THE SERVICE DID NOT HELP MY VEHICLE AT ALL. I CALLED THE DEALERSHIP TO HAVE IT LOOKED AT AGAIN, AND THE MAN STATED THAT THIS IS A COMMON COMPLAINT, BUT THE HYUNDAI CORPORATION IS STATING THAT THIS IS 'NORMAL' FOR DUAL TRANSMISSIONS.
Power train, Vehicle speed control, Jun 2, 2017
OCCASIONALLY, ON A CITY STREET AT STOP SIGNAL OR STOP SIGN, VEHICLE FAILS TO ACCELERATE FROM A STOP AS GAS PEDAL IS PRESSED. REVS TO HIGH RPM'S, AND AS TRANSMISSION CATCHES UP, THE VEHICLE LUNGES FORWARD VIOLENTLY, NEARLY CAUSING REAR END COLLISION ON SEVERAL DIFFERENT OCCASIONS. CONTINUES TO HAPPEN AFTER TWO SEPARATE RECALL/DCT PROGRAM UPDATES WITH HYUNDAI DEALER.
Power train, Jun 1, 2017
WHEN LEAVING A STOP SIGN THE CAR WOULD NOT SPEED UP. HAD THE TRANSMISSION SOFTWARE UPDATED FROM A RECALL, BUT THE PROBLEM KEEPS HAPPENING. WAS ALMOST HIT BY ANOTHER VEHICLE BECAUSE OF THIS PROBLEM.
Power train, Vehicle speed control, May 31, 2017
10/12/16: BROUGHT IN FOR RECALL OF DCT AFTER CALLING TO SCHEDULE A SERVICE TO ADDRESS THE TRANSMISSION NOT ACCELERATING PROPERLY AND HESITATING TO CHANGE GEARS. 12/29/16. RETURNED FOR SAME ISSUE WITH TRANSMISSION. SERVICE PERFORMED A 2ND RECALL ON AN UPGRADE TO TRANSMISSION FOR SAME ISSUE. 2/23/17 RETURNED AGAIN FOR SAME ISSUE. NO MAINTENANCE PERFORMED. STATED THAT ALL WAS FUNCTIONING PROPERLY AND THAT IS HOW A DCT SHOULD RESPOND. 4/25/17. RETURNED AGAIN FOR SAME ISSUE. STATED NO PROBLEMS EXISTS. ENGINEER WAS GOING TO BE CONTACTED TO PERFORM TEST DRIVE AND FURTHER INVESTIGATE ISSUES. ENGINEER CONTACTED AND REFUSED TO COME AND PERFORM TEST DRIVE. 4/26/17: CONTACTED HYUNDAI CONSUMER AFFAIRS (COMPLAIN #10185159). CASE MANAGER ASSIGNED. STATED I WOULD HEAR WITHIN 3-5 DAYS. NEVER HEARD. 4/28/17: AFTER SPEAKING WITH AN ATTORNEY, SENT A CERTIFIED LETTER TO HYUNDAI 112 RE: VEHICLE AND WANTING TO TERMINATE LEASE B/C THEY CAN'T FULFILL SAFETY AND REPAIRS. (HEARD BACK FROM FRAN IN SERVICE...NO RECOURSE OFFERED) 5/4/17: CONTACTED CONSUMER AFFAIRS FOR A 2ND TIME. NO RESULTS. LEFT MESSAGE FOR CASE MANAGER AND HER MANAGER. 5/4/17: SPOKE TO FRAN (112 HYUNDAI) WAITING TO HEAR OF APPOINTMENT WITH ENGINEER. 5/10/17: CONTACTED BY CLAIMS TO SCHEDULE AN APPOINTMENT ON 5/18 WITH ENGINEER AND REGIONAL MANAGER. 5/18/17: PRIOR TO TEST DRIVE, ENGINEER CLAIMED THERE WAS NOTHING WRONG WITH THE VEHICLE AND THAT THE TRANSMISSION WAS DESIGNED TO PERFORM AS IT WAS. COMPLETED TEST DRIVE WITH ENGINEER WHILE HE PROVIDED TIPS OF HOW TO PROPERLY DRIVE WITH A DCT AND HOW THE VEHICLE WAS DESIGNED WITH THE HESITATION KNOWN. 5/27/17: CONTACTED A PRIVATE TRANSMISSION SPECIALIST REGARDING HESITATION/JERKING OF TRANSMISSION. PROVIDED A TEST DRIVE AND IT WAS AGREED THAT THE TRANSMISSION WAS HESITATING AND JERKING WHEN TRYING TO ACCELERATE WHICH IS NOT NORMAL.
Power train, May 27, 2017
2016 HYUNDAI TUCSON 1.6T WITH THE 7SPD DUAL CLUTCH TRANSMISSION REFUSED TO RESPOND TO ACCELERATOR PEDAL AFTER STARTING FROM A DEAD STOP. SITUATION: STOPPED AT AN INTERSECTION WAITING TO TURN LEFT, PROCEEDED TO ACCELERATE FROM THE STOP TO TURN LEFT THROUGH THE INTERSECTION AT ~5MPH AND HALF WAY THROUGH THE MIDDLE OF THE TURN/INTERSECTION THE CAR REFUSED TO RESPOND TO GAS PEDAL INPUT FOR INCREASED SPEED. I TRIED DEPRESSING THE GAS PEDAL MORE, BUT NO RESPONSE. I COMPLETELY LET OFF THE PEDAL AND THEN RE-APPLIED AND THE CAR STARTED TO RESPOND WITH REGULAR POWER DELIVERY WITH THE TRANSMISSION SHUDDERING A BIT. CARS APPROACHING THE INTERSECTION HAD TO WAIT FOR ME TO GET THROUGH, LUCKILY IT WASN'T EXTREMELY BUSY WITH FAST MOVING TRAFFIC. I FEEL THIS 'RANDOM' LACK OF RESPONSE TO THE GAS PEDAL POSES A SERIOUS SAFETY ISSUE. THE TUCSON HAS HAD THE LATEST T1B DCT UPDATE (16-01-057) APPLIED AT THE DEALER SINCE 3/11/17. THIS IS NOT THE FIRST TIME THE CAR HAS GIVEN ME ISSUES ACCELERATING OR CONTINUING TO ACCELERATE. TRANSMISSION ALSO EXPERIENCES INTERMITTENT PROBLEMS WHEN ASKING TO DOWNSHIFT UNDER 3/4-FULL THROTTLE CONDITIONS - IT OFTEN WILL HALF ENGAGE AND FEEL LIKE IT'S SLIPPING IN GEAR EVENTUALLY APPLYING THE RIGHT GET WITH NO SLIP. THIS CREATES QUESTIONABLE PASSING ON THE HIGHWAY SINCE YOU NEVER REALLY KNOW WHAT THE TRANSMISSION IS GOING TO DO WHEN REQUESTING IT TO PERFORM MULTIPLE DOWNSHIFTS UNDER POWER.