2001 Jeep Cherokee
Problems, recalls and owner-reported issues
Service brakes is the leading concern among 1,111 owner complaints filed for this model year. This is the 7th highest complaint count among 12 Cherokee model years with reports.
Of the 2001 reports, 105 involved a crash and 28 involved a fire. 70 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN AJ MOTORSPORT COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
AJ MOTORSPORT WILL NOTIFY OWNERS AND OFFER REIMBURSEMENT FOR THE LAMPS. THE RECALL BEGAN ON JULY 31, 2006. OWNERS MAY CONTACT AJ MOTORSPORT AT 626-618-2026.
Campaign 06E065000 on NHTSA.gov
Exterior lightingMar 23, 2006
CERTAIN PRO-A MOTORS CORNER LAMPS, TURN SIGNALS, AND HEADLIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
PRO-A MOTORS WILL NOTIFY OWNERS AND OFFER TO REPURCHASE THE LAMPS. THE RECALL BEGAN ON APRIL 3, 2006. OWNERS MAY CONTACT PRO-A MOTORS AT 323-838-2988.
Campaign 06E026000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Fuel system, gasoline, fuel injection system, injectorsApr 8, 2002
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A 4.0L ENGINE ONLY, THE DESIGN OF THE INTAKE AND EXHAUST MANIFOLDS COULD ALLOW DEBRIS TO ACCUMULATE AT THE #3 CYLINDER LOCATION.
THIS COULD RESULT IN A VEHICLE FIRE.
DEALERS WILL INSTALL A MANIFOLD SHIELD TO MODIFY THE AIR FLOW CHARACTERISTICS AND TO PREVENT THE ACCUMULATION OF DEBRIS IN THE AREA OF THE #3 CYLINDER. OWNER NOTIFICATION BEGAN MAY 13, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V104000 on NHTSA.gov
Child seatNov 9, 2000
VEHICLE DESCRIPTION: CERTAIN PASSENGER VEHICLES, PICKUP TRUCKS AND SPORT UTILITY VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FMVSS NO. 225, "CHILD RESTRAINT ANCHORAGE SYSTEMS." SOME OF THE OWNER'S MANUALS FOR THESE VEHICLES ARE MISSING INSTRUCTIONS THAT PROVIDE A STEP-BY-STEP PROCEDURE, INCLUDING DIAGRAMS, FOR PROPERLY ATTACHING A CHILD RESTRAINT SYSTEM'S TETHER STRAP TO THE TETHER ANCHORAGE.
IN THE EVENT OF A CRASH, THE CHILD SEAT MAY NOT BE PROPERLY ATTACHED INCREASING THE RISK OF INJURY TO THE CHILD.
OWNERS WILL BE PROVIDED WITH AN ADDENDUM TO THE OWNER'S MANUALS.
Campaign 00V366000 on NHTSA.gov
Representative owner complaints: visibility
254 reports, newest first. Show all
Visibility, Jun 28, 2007
THE PASSENGER SIDE HEATING ON THE 2001 JEEP GRAND CHEROKEE LIMITED QUIT WORKING. *AK
Visibility, Jun 25, 2007
I OWN A JEEP GRAND CHEROKEE LIMITED 2001. THE PASSENGER SIDE HEAT AND DEFROSTER DID NOT WORK. THE PROBLEM MOST LIKELY HAPPENED WHEN THE VEHICLE WAS STILL UNDER THE EXTENDED WARRANTY, BUT WAS NOT DISCOVERED UNTIL AFTER THE WARRANTY EXPIRED. THE WARRANTY EXPIRED SOMETIME IN AUGUST, AND I TURNED THE HEAT ON IN SEPTEMBER. CHRYSLER REFUSED TO COVER ANY COST OF THE REPAIR. ALSO, AFTER RESEARCHING THE ISSUE I FOUND OUT IT WAS A WIDE SPREAD PROBLEM WITH THE JEEP PRODUCTS. REPAIR THE PROBLEM IS EXPENSIVE AND RISKY. AN ATTEMPTED REPAIR COULD CAUSE ELECTRICAL AND COOLANT PROBLEMS. IT SEEMED TO RANGE IN COST FROM $1000.00 TO $2000.00. I RECEIVED AN ESTIMATE IN THE $2000.00 RANGE. HERE WAS THE LINK TO THE WEB SITE SHOWING OTHERS WITH THE ISSUE: HTTP://WWW.TOPIX.NET/FORUM/AUTOS/JEEP-GRAND-CHEROKEE/TSERAT48371ICOB68/P6 . *AK
Visibility, Jun 1, 2007
2001 JEEP GRAND CHEROKEE LAREDO -- EVERY WINDOW REGULATOR HAS BROKEN AT LEAST ONCE. DRIVER SIDE WINDOW REGULATOR HAS BEEN REPLACED TWICE. WINDOWS FALL DOWN WHEN REGULATOR FAILS, WHICH IS POTENTIAL BROKEN GLASS HAZARD, ACCORDING TO THE MECHANIC (WHICH IS WHY HE REFUSED TO PERMANENTLY WIRE THE WINDOW UP FOR ME). I TOOK OFF THE BACK DOOR PANELS AND WIRED THE WINDOWS UP WITH STEEL WIRE MYSELF TO PREVENT THEM FROM FALLING (AND SAVING ME $800, OR $400 PER WINDOW). BASED ON THE NUMBER OF COMPLAINTS THIS IS OBVIOUSLY A TERRIBLE DESIGN, AND NO ONE SHOULD HAVE TO SPEND THOUSANDS OF AUTO MAINTENANCE DOLLARS TO GET THEIR WINDOWS TO ROLL UP! *TR
Visibility, May 22, 2007
BLEND DOOR ON AIR CONDITIONE/HEATER FAIED. IT COST OVER $1000 TO HAVE FIXED TO GET THE HEATER BACK OPERATIONAL ONLY TO HAVE IT FAIL LESS THAN A YEAR LATER WHICH THE DEALERSHIP WON'T WARRANTY. *AK
Visibility, May 19, 2007
VENTILATION SYSTEM IN 2001 GRAND CHEROKEE BLOWING COLD AIR AND JUST NOT FUNCTIONING. WHEN WINDOWS WERE FOGGED THE SYSTEM WILL NOT CLEAR WINDOW AND COULD BECOME A SAFETY HAZARD.*AK
Suspension, Engine and engine cooling, Power train, Electrical system, Visibility, Structure, May 17, 2007
THE ENGINE REVVED AT A VERY HIGH RPMS WHEN STARTING. WHEN CHANGING GEARS IT MADE A LOUD CLUNG SOUND AND WANTED TO LUNGE INTO THAT DIRECTION. THE VEHICLE HAS NEVER SHIFTED PROPERLY BETWEEN GEARS. IT WAS ALMOST LIKE IT WAS SLIPPING, AND THEN FINDING THE RIGHT GEAR. IT WAS NOT A SMOOTH TRANSMISSION EITHER. SINCE I PURCHASED THE VEHICLE A LITTLE OVER 1-1/2 YEARS AGO THE CAR HAS BEEN IN THE SHOP MORE THAN 15 TIMES. THE DEALERS COULD NOT FIND THE CAUSE OF THE PROBLEM. I HAD TO REPLACE A TRANSMISSION SENSOR, 02 SENSOR, SUN ROOF, REAR END, AND CD PLAYER. THE HEATER BLEND DOOR HAD TO BE REPLACED , WHICH DIDN'T SOUND EXPENSIVE, BUT THE FIX WAS TO REMOVE THE ENTIRE HEATER PLENUM AND REPLACE THE BROKEN DOOR, STOP AND DRIVE ASSEMBLY. COST $890.00. *AK
Visibility, May 1, 2007
HAVE HAD DRIVER AND PASSENGER WINDOW REGULATORS REPLACED: PAID $400 AT JEEP DEALER AND SECOND WINDOW $345. THE PASSENGER SIDE IS RARELY USED; WE FEEL THESE REGULATORS ARE DEFECTIVE. *TR
Visibility, Apr 20, 2007
(1) NONE (2) THE HEATER TO MY 2001 GRAND CHEROKEE LIMITED NO LONGER FUNCTIONED, ONLY COLD AIR FLOWED FROM THE AIR VENTS REGARDLESS OF THE TEMPERATURE SELECTED. (3) I TOOK THE VEHICLE INTO A JEEP DEALERSHIP AND THEY TOLD ME THE BLEND DOORS WERE BROKEN AND NEEDED TO BE REPLACED TO FIX THE PROBLEM. THE ESTIMATED COST WAS $1,400 AND THE EXTENDED WARRANTY I BOUGHT FROM CHRYSLER DID NOT COVER THE PROBLEM. I AM STILL SAVING UP MONEY SO THAT I CAN HAVE THE REPAIR DONE. THIS HAS CAUSED GREAT DISCOMFORT TO MYSELF AND MY PASSENGERS THESE PAST TWO WINTERS. *JB
Visibility, Apr 8, 2007
THE HEATER AND DEFROSTER HAVE COMPLETELY MALFUNCTIONED. THIS HAS CAUSED THE VEHICLE TO BE UNSAFE IN COLD TEMPERATURES. SUDDEN FOGGING OF THE WINDSHIELD DECREASES VISIBILITY TO NEAR ZERO AND FORCES THE DRIVER TO PULL OVER AND MANUALLY WIPE THE WINDSHIELD. THIS IS A COMMON PROBLEM TO THIS PARTICULAR VEHICLE AND IS VERY EXPENSIVE TO REMEDY. THE AVERAGE COST I HAVE BEEN QUOTED TO FIX HAS BEEN 1485.00. THE ENTIRE DASH, STEERING WHEEL, AIR BAGS ETC. HAVE TO BE REMOVED TO ACCESS THE FAULTY MECHANISM. I AM CONCERNED THAT IF ANY OF THESE MAJOR SAFETY COMPONENTS ARE DAMAGED OR REMOVED/REPLACED IMPROPERLY IT COULD LEAD TO A SERIOUS INJURY TO THE OCCUPANTS. THE COST OF THE DEALER REPAIR WILL LEAD SOME TO HAVE THESE FIXED BY UNQUALIFIED TECHNICIANS AND SERIOUS SAFETY ISSUES WILL ARISE FROM FAULTY AIRBAG AND STEERING COMPONENT REPLACEMENT.*AK
Visibility, Apr 4, 2007
BLEND DOORS ON AC SYSTEM BROKE!!!!!!!!! *JB
Visibility, Mar 8, 2007
PASSENGER SIDE VENTS EMITTED COLD AIR WHEN HEAT WAS ON AND WASN'T FUNCTIONING PROPERLY. BROUGHT TO MECHANIC WHO REPLACED FAILED ACTIVATOR AT A COSTS OF $787.50. *JB
Visibility, Mar 6, 2007
2001 JEEP GRAND CHEROKEE LIMITED; THE BLEND AIR DOOR IS BROKEN. THEREFORE, ONLY COLD AIR BLOWS OUT OF THE PASSENGER SIDE OF THE CAR, INCLUDING THE DEFROSTER. KEEPING THE CAR DEFROSTED IN CERTAIN WINTER CONDITIONS IS DIFFICULT AND DANGEROUS. THIS IS AN ONGOING PROBLEM AND BASED ON TWO JEEP DEALERS THAT I HAVE TALKED TO (AND VARIOUS INTERNET SITES), THIS IS A COMMON PROBLEM AND EXTREMELY EXPENSIVE TO REPAIR. *JB
Visibility, Mar 6, 2007
THE HVAC SYSTEM IN MY 2001 GRAND CHEROKEE JEEP HAS GONE OUT ON BOTH THE PASSENGER SIDE AND THE DRIVER SIDE OF MY VEHICLE. I FEEL THERE SHOULD HAVE BEEN A RECALL ON THIS ITEMS FROM CHRYSLER CORP. I UNDERSTAND THERE HAS BEEN A PROBLEM WITH THIS MID-CASE BLEND ASSEMBLY FOR QUITE SOME TIME. NOW IT IS GOING TO COST OVER A $1000.00 TO REPLACE. I BELIEVE IT SHOULD BE SERIOUSLY CONSIDERED FOR RECALL BECAUSE OF THE SAFETY HAZARD OF DRIVING. THE AFTERNOON IT WENT OUT, I WAS LEAVING FROM WORK AND A BLINDING SNOW-BLIZZARD CAME, THE TEMPERATURE DROPPED AND I RAN OFF THE ROAD, DUE TO THE MY WINDOWS ICING UP AND FOGGING UP...I HAD NO WAY TO DEFROST THEM. I HAD TO DRIVE A CONSIDERABLE DISTANCE TO GET HOME. I PUT MY VEHICLE IN 4-WHEEL LOW AND MANAGED TO GET OUT OF THE DITCH, BUT I WAS EXTREMELY LUCKY AND VERY COLD WHEN I DID REACH MY HOME. *JB
Visibility, Mar 5, 2007
THE WINDOW REGULATOR ASSEMBLY ON OUR VEHICLE (2001 JEEP GRAND CHEROKEE) HAS BROKEN ON BOTH THE DRIVER'S SIDE AND PASSENGER SIDE WINDOWS. IT COSTS US ALMOST $600/WINDOW TO REPAIR. THE PART ALONE COSTS $330. WE HAVE NEVER HAD THIS HAPPEN IN ANY OTHER VEHICLE WE'VE OWNED, AND WE HAVE OWNED OTHER JEEP VEHICLES, ALONG WITH 25+ OTHER CARS. *JB
Visibility, Mar 3, 2007
(1) - POSSIBLY WEAK PLASTIC USED DURING MANUFACTURING (2) - FAILURE ON THE CLIMATE CONTROL DOORS HVAC SYSTEM IN THE MY 2001 JEEP GRAND CHEROKEE, CAUSING THE HEATING-A/C SYSTEM TO MALFUNCTION (3) - DASH NEEDS TO BE REMOVED TO ACCESS HVAC CONTROL BOX. EST. COST FORM DEALERSHIP IS $1200.00 DOLLARS. REMOVAL OF ENTIRE DASH IS REQUIRED. *JB
Service brakes, Hydraulic, Visibility, Mar 2, 2007
ON MY 2001 JEEP GRAND CHEROKEE LIMITED CLIMATE CONTROL IS NOT FUNCTIONING PROPERLY. NO MATTER WHAT THE SETTING IS, IT BLOWS COLD AIR FROM SOME VENTS AND HOT FROM OTHERS. THE REPAIR COST IS ESTIMATED AROUND $1200. THE BRAKES WERE ALMOST CAUSING A LOSS OF CONTROL WHILE DRIVING DOWN THE MOUNTAIN ROAD. THE TRUCK WOULD START SHAKING VIOLENTLY AS I APPLY THE BRAKES, TO THE POINT WHERE THE STEERING WAS NOT AFFECTING THE BEHAVIOR OF THE TRUCK. REPAIR AND PART REPLACEMENTS COST $820. OUTRAGEOUS! *JB
Visibility, Feb 28, 2007
LIKE MANY, THE HVAC BLEND AND RECIRCULATION DOORS FAILED PREMATURELY, ALONG WITH THE EVAPORATOR CORE. THE FX INVOLVED REMOVAL OF THE DASH, WHICH WILL NEVER BE RIGHT AGAIN, AND APPROXIMATELY $2000 IN REPAIRS.*JB
Service brakes, Hydraulic, Visibility, Seats, Other or unspecified, Feb 26, 2007
WE PURCHASED A 2001 GRAND CHEROKEE LIMITED FROM A LOCAL DEALERSHIP WITH 50,000 MILES IN MAY OF 2005. NO HEAT FROM BOTH PASSENGER OR DRIVERS SIDE VENTS. BLEND DOOR HINGES SEPARATED AND INOP. RECIRCULATION DOOR ALSO INOPERABLE VEHICLE HAD 53,500 MILES AT THIS TIME. DRIVERS SEAT HEATER FAILED AT 65,000 MILES. PCM FAILED AT 75,000 MILES AND THIS WAS THE ONLY REPAIR COVERED UNDER WARRANTY. THE JEEP NOW HAS 81,000 MILES AND WE HAVE HAD VIBRATION AND PEDAL PULSATION FROM THE FRONT BRAKES THREE TIMES SINCE WE PURCHASED THE VEHICLE. *JB
Visibility, Feb 21, 2007
2001 JEEP GRAND CHEROKEE LIMITED. BLEND DOORS FAIL AND HEATED AIR CANNOT BE DIRECTED TO THE WINDSHIELD CAUSING LACK OF VISIBILITY. I AM GETTING REPAIR ESTIMATE FOR THE REPAIR. I UNDERSTAND THIS MAY COST OVER $1500.00. *JB
Visibility, Feb 18, 2007
I HAVE OWNED FIVE JEEP GRAND CHEROKEES. 1999 - 2002. EVERYONE OF THEM HAS HAD HEATING COOLING BLENDER DOOR FAILURES. THERE IS OBVIOUSLY AN IMPROPER DESIGN FOR THIS COMPONENT. THE ENTIRE DASH HAS TO BE REMOVED TO REPAIR IT AT A GREAT EXPENSE. ONE VEHICLE I HAD TO HAVE DONE TWICE IN ABOUT 4 MONTHS TIME FRAME. *NM
Visibility, Feb 17, 2007
HEATER BLEND DOOR ON 2001 JEEP GRAND. *NM
Visibility, Feb 14, 2007
BLEND DOOR PROBLEMS. VERY COLD AIR BLOWING INSTEAD OF HEAT. *JB
Visibility, Feb 12, 2007
VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER. *JB
Visibility, Feb 12, 2007
JEEP GRAND CHEROKEE LAREDO 4.7L V8. CLIMATE CONTROL DOOR/SYSTEM FAILURE. $1200 TO $1500 TO FIX AT DEALER. THE REPLACEMENT PARTS ONLY LAST AROUND 2 YEARS HAVING TO KEEP REPLACING SAME PARTS. EVERY OTHER YEAR. *NM
Visibility, Feb 8, 2007
A FAULTY BLOWER MOTOR RESISTOR HAS RENDERED MY HEATER FROM WORKING. THE TEMP IS AROUND 20 DEGREES AND WITHOUT THE BLOWER, I CANNOT DEFROST MY WINDOWS TO DRIVE SAFELY. THE BLOWER MOTOR RESISTOR IS OUT OF THE VEHICLE WITH VISUAL ELECTRICAL CHARRING. THE WIRING HARNESS IS ALSO MELTED. I'VE TALKED TO 2 DIFFERENT DEALERS AND THEIR PARTS DEPARTMENT HAS DEALT WITH THIS PROBLEM BEFORE. SO, I CONTACTED THE JEEP CUSTOMER SERVICE 800 NUMBER. BUT ACCORDING TO YOUR "CUSTOMER SERVICE" LINE, I NEED TO GET MY VEHICLE BACK TO THE DEALER SO THEY CAN TELL ME WHAT I ALREADY KNOW. MY QUESTION IS WHY THE BLOWER MOTOR RESISTOR IS BACK ORDERED 4,000-6,000 PARTS? AND WHY IF I TAKE MY VEHICLE BACK TO THE DEALER, WILL I BE EXPEDITED A PART. ARE THEY CREATING A DEMAND BY NOT SUPPLYING THE PART AND THEN THE DEALERS RAISE THE PRICE OF THE PART? I HAVE ALREADY HAD ONE DEALER SAY THAT IF THEY LOCATE ONE, THAT IT'LL COST MORE THAN THE PRICE ADVERTISED ON THEIR WEB SITE. THIS IS THE WORSE CUSTOMER SERVICE I HAVE EVER HAD. *JB