2001 Jeep Cherokee
Problems, recalls and owner-reported issues
Service brakes is the leading concern among 1,111 owner complaints filed for this model year. This is the 7th highest complaint count among 12 Cherokee model years with reports.
Of the 2001 reports, 105 involved a crash and 28 involved a fire. 70 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN AJ MOTORSPORT COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
AJ MOTORSPORT WILL NOTIFY OWNERS AND OFFER REIMBURSEMENT FOR THE LAMPS. THE RECALL BEGAN ON JULY 31, 2006. OWNERS MAY CONTACT AJ MOTORSPORT AT 626-618-2026.
Campaign 06E065000 on NHTSA.gov
Exterior lightingMar 23, 2006
CERTAIN PRO-A MOTORS CORNER LAMPS, TURN SIGNALS, AND HEADLIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
PRO-A MOTORS WILL NOTIFY OWNERS AND OFFER TO REPURCHASE THE LAMPS. THE RECALL BEGAN ON APRIL 3, 2006. OWNERS MAY CONTACT PRO-A MOTORS AT 323-838-2988.
Campaign 06E026000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Fuel system, gasoline, fuel injection system, injectorsApr 8, 2002
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A 4.0L ENGINE ONLY, THE DESIGN OF THE INTAKE AND EXHAUST MANIFOLDS COULD ALLOW DEBRIS TO ACCUMULATE AT THE #3 CYLINDER LOCATION.
THIS COULD RESULT IN A VEHICLE FIRE.
DEALERS WILL INSTALL A MANIFOLD SHIELD TO MODIFY THE AIR FLOW CHARACTERISTICS AND TO PREVENT THE ACCUMULATION OF DEBRIS IN THE AREA OF THE #3 CYLINDER. OWNER NOTIFICATION BEGAN MAY 13, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V104000 on NHTSA.gov
Child seatNov 9, 2000
VEHICLE DESCRIPTION: CERTAIN PASSENGER VEHICLES, PICKUP TRUCKS AND SPORT UTILITY VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FMVSS NO. 225, "CHILD RESTRAINT ANCHORAGE SYSTEMS." SOME OF THE OWNER'S MANUALS FOR THESE VEHICLES ARE MISSING INSTRUCTIONS THAT PROVIDE A STEP-BY-STEP PROCEDURE, INCLUDING DIAGRAMS, FOR PROPERLY ATTACHING A CHILD RESTRAINT SYSTEM'S TETHER STRAP TO THE TETHER ANCHORAGE.
IN THE EVENT OF A CRASH, THE CHILD SEAT MAY NOT BE PROPERLY ATTACHED INCREASING THE RISK OF INJURY TO THE CHILD.
OWNERS WILL BE PROVIDED WITH AN ADDENDUM TO THE OWNER'S MANUALS.
Campaign 00V366000 on NHTSA.gov
Representative owner complaints
1,111 reports, newest first.
Service brakes, Hydraulic, Aug 21, 2001
A 10 INCH PIECE OF THE LEFT REAR BRAKE ROTOR BROKE OFF AND LODGED BETWEEN THE BRAKE ASSEMBLY AND THE MAG WHEEL, THIS CAUSED THE LEFT REAR WHEEL TO STOP TURNING AND CAUSED THE VEHICLE TO SKID AND SWERVE THROUGH A NEIGHBORS FENCE. *YH
Suspension, Aug 19, 2001
THE SHAKING IS GETTING WORST EVERYTIME I DRIVE THE CAR, IT IS GOING TO THE CAR DEALER IN MY AREA TO HAVE IT FIX, I WANT THIS TO BE COVERED UNDER THE WARRANTY SINCE I HAVE ONLY OWE THE CAR FOR 5 MONTHS.
Power train, Aug 18, 2001, crash
THE ENGINE WAS IDLING AND THE VEHICLE WAS IN PARK IN THE OWNERS GARAGE. THE DRIVER EXITED THE CAR LEAVING THE CAR DOOR OPEN. THE VEHICLE JUMPED FROM PARK TO REVERSE AND ROLLED BACKWARDS OUT OF THE GARAGE. THE OPEN CAR DOOR FIRST HIT THE DRIVER KNOCKING THE DRIVER TO THE FLOOR, THE THE DOOR HIT THE FRONT EDGE OF THE GARAGE BENDING THE CAR DOOR BACKWARD AND PUSHING THE DOOR INTO THE VEHICLES' LEFT FRONT QUARTER PANEL.*AK
Service brakes, Hydraulic, Aug 17, 2001
WHEN BRAKING VEHICLE STARTS SHIMMYING WITH GREAT FORCE AT HIGH SPEEDS. DEALER HAS BEEN CONTACTED AND SHAVED DOWN ROTORS.*AK CONSUMER HAD A 1997 GRAND CHEROKEE THAT EXPERIENCED THE SAME PROBLEM, CONSUMER STATES THE VEHICLE SHAKING UPON BRAKING MAKES VEHICLE SEEM UNSTABLE. *SLC
Power train, Aug 15, 2001, crash
JEEP GRAND CHEROKEEE PROBLEM. CAR SLIPPED FROM PARK INTO REVERSE, SMASHED INTO CAR BEHIND ME ON THE STREET. I'D PULLED OVER TO PUT IT INTO PARK TO GET SOMETHING OUT OF THE BACKSEAT...ENGINE WAS RUNNING. I WAS AT CURB. GOT OUT, LEFT DRIVER DOOR OPEN, IT HIT ME, COULDN'T GET BACK INTO CAR TO STOP ANY OF THIS FROM HAPPENING, HAD TO LET IT GO BACK AND HIT A PARKED CAR.*AK
Power train, Aug 14, 2001, crash
I WAS PARKED OUTSIDE OF A STORE, AND GOT OUT TO TAKE SOMETHING OUT OF THE BACK SEAT.WHEN MY TRUCK WENT INTO REVERSE AND HIT A CONCRETE BEAM. I DONT KNOW HOW BUT I HAD TIME TO GET OUT WALK TO THE BACK OPEN THE DOOR GET THE ARTICALES AND REMOVE THEM BEFORE IT POPED INTO REVERSE. *AK
Air bags, Aug 13, 2001, crash
VEHICLE WAS INVOLVED IN A 30-40 MPH FRONTAL COLLISION IN WHICH DRIVER AND PASSENGER AIR BAGS DID NOT DEPLOY, CAUSE UNKNOWN. PLEASE GIVE ANNY FURTHER DETAILS.*AK
Engine and engine cooling, Aug 13, 2001
THE VEHICLE FAILED IN FAIRBORN, OHIO. THE VEHICLE WAS TOWED TO TWO DIFFERENT JEEP GARAGES PRIOR TO BEING DIAGNOSED AS A FAILURE OF THE CAM SENSOR GEARS. THE TECH ASSIGNED TO EVALULATE THE PROBLEM INDICATED THIS IS THE SECOND FAILURE OF THIS TYPE HE HAS SEEN IN TWO WEEKS. THIS FAILURE CAUSES YOU TO LOSE ALL ENGINE POWER, IE POWER STEERING AND POWER BRAKING!. THE DEALERSHIP ALSO INDICATED THAT THE PARTS NEEDED FOR THIS REPAIR ARE ON A "NATIONAL BACKORDER" AND IT COULD TAKE 1 WEEK OR MORE TO OBTAIN THE REPAIR PARTS.*AK
Service brakes, Hydraulic, Aug 9, 2001
BRAKE ROTORS WENT BAD. VEHICLE WOULD VIBRATE WHEN BRAKES APPLIED. NO PROBLEM WITH STOPPING IF PRESSING HARD ENOUGH. TOOK TO DEALERSHIP, AND MECHANIC INDICATED ROTORS NEEDED TO BE REPLACED AFTER TEST DRIVING VEHICLE & FELT THE VIBRATION.*AK THE VEHICLE IS DRIVEN EXTENSIVELY ON THE EXPRESSWAY WHERE BRAKES ARE USED VERY LITTLE, THE CONSUMER FEEL THE ROTORS SHOULD NOT HAVE TO BE REPLACED AFTER ONLY 8 MONTHS OF USE, THERE IS STILL A NOISE COMING FROM UNDER THE CAR THAT WAS NOT FIXED WHEN THE ROTORS WERE RELACED. NLM
Power train, Aug 8, 2001, crash
VEHICLE WAS PARKED AND RUNNING INSIDE OF A PARKING LOT. VEHICLE TOOK OFF WITHOUT PRIOR WARNING. THERE WASN'T ANYONE INSIDE OF VEHICLE, AND IT STOPPED ON IMPACT WITH A FENCE.*AK
Suspension, Aug 7, 2001
JEEP PULLS TO THE LEFT AND RIGHT. IT DOESN'T DRIVE RIGHT AND VIBRATES. MECHANIC SAID IT WAS NOT RIGHT. CHECK BY MECHANIC AT DEALERSHIP. NOTHING COULD BE DONE. JEEP IS HAZARDOUS ON THE ROAD WITH THE WAY IT DRIVES AND PULLS. ANOTHER MECHANIC SAID A BELT WAS BROKE IN THE RIGHT TIRE
Power train, Aug 6, 2001, crash
VEHICLE WAS PARKED WITH ENGINE RUNNING, EMERGENCY BRAKE NOT APPLIED, AND IT SUDDENLY WENT BACKWARD, AND RAN INTO A BOAT TRAILER THAT WAS RIGHT BEHIND IT. DAMAGE TO VEHICLE WAS $ 540.00, NO INJURIES.*AK *JB
Power train, Aug 6, 2001
WHILE VEHICLE IS IN OPERATION TRANSMISSION IS CAUSING VEHICLE TO JERK BY JUMPING INTO A LOWER GEAR. DEALERSHIP HAS EXAMINED VEHICLE AND CANNOT REPRODUCE THE PROBLEM. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS.*AK
Power train, Aug 4, 2001, crash
HEAVY TRAFFIC, STOP AND GO FOR APPROX 2 HRS, SHIFT LEVER SPONTANEOUSLY POPPED OUT OF DRIVE INTO REVERSE THEN IMMEDIATELY WENT BACK INTO THE DRIVE POSITION. THIS WHILE HAVING FOOT ON BRAKES. THIS CAUSED US TO COLLIDE WITH VEHICLE IN FRONT OF US. DAMAGE TO BOTH VEHICLES RESULTED.*AK
Service brakes, Hydraulic, Aug 4, 2001
ROTORS HAD TO BE RESURFACED BECAUSE CAR WOULD SHAKE READY BAD WHEN BRAKING AT ANY SPEED STEERING WHEEL WOULD ALSO SHAKE REALLY BAD DURING BRAKING. *AK
Power train, Vehicle speed control, Aug 3, 2001
I PURCHASED/ LEASED A JEEP GRAND CHEROKEE 3/24/01. THE DAY AFTER I DROVE IT OFF THE LOT, I NOTICED A PROBLEM WITH THE TRANSMISSION. THE TRANSMISSION, WHEN DOWN-SHIFTING FROM 2ND TO 1ST GEAR SHIFTED VERY, VERY HARD- SO HARD THAT THERE WAS A LOUD THUMPING/BANGING NOISE THAT WAS QUITE AUDIBLE AND DISTRACTING, AND ALSO THIS ABNORMAL SHIFTING CAUSED THE CAR TO LURCH FORWARD. I IMMEDIATELY CALLED THE DEALER TO EXPRESS MY CONCERN OVER A NEW VEHICLE WITH SUCH A ROUGH TRANSMISSION. I WAS ASSURED BY THE SERVICE DEPT. THAT ALL THE NEW ELECTRONIC TRANSMISSIONS STARTED OFF ROUGH THE 1ST THOUSAND MILES, AND THAT IT NEEDED TO BREAK IN. I GAVE THEM THE BENEFIT OF THE DOUBT, ALTHOUGH I WAS VERY SKEPTICAL; NEVER IN MY LIFE HAVING EXPERIENCED SUCH A HORRIBLY ROUGH TRANSMISSION- ESP. ON A BRAND NEW VEHICLE. AFTER 1000 MILES, THERE WAS NO IMPROVEMENT, AND I TOOK THE VEHICLE IN TO BE EVALUATED. I WAS ASSURED BY THE MECHANIC THAT ALL THE GRAND CHEROKEES TRANSMISSIONS ARE LIKE THIS- IT'S A BUILD UP OF THE HYDROLIC FLUIDS OR SOMETHING. I ONCE AGAIN BELIEVED THEM (NOT REALLY) AND WENT ON MY WAY. THE VEHICLE CONTINUED TO DO THIS, THE SOUND GETTING VERY LOUD AND QUITE STARTLING AT TIMES WHILE IN TRAFFIC. IT ALSO IS QUITE EMBARASSING WITH PASSENGERS IN THE CAR WHO ALSO HAVE BECOME QUITE STARTLED BY THE LOUDNESS AND SHEER FORCE OF THE LURCHING. I TOOK MY VEHICLE IN A SECOND TIME FOR EVALUATION ONLY TO BE TOLD, NOTHING WAS WRONG. IT IS MY FEELING THAT THIS IS A SEVERE DEFECT OF SOME SORT. IN ALL MY YEARS OF DRIVING, I HAVE NEVER EXPERIENCED SUCH PROBLEMS- EXCEPT MAYBE FROM A MANUAL TRANSMISSION THAT BUCKED. I AM PLANNING TO TAKE MY CAR IN YET A THIRD TIME AND DEMAND THE PROBLEM BE RESOLVED, OR I WILL BE INVOKING MY RIGHTS UNDER THE LEMON LAWS. IN LIGHT OF THE RECENT PROBLEMS WITH GRAND CHEROKEES, AND THEIR SHIFTING INTO GEAR WHILE IDLING, I CANNOT SAY THAT I AM SURPRISED. MY VEHICLE ALSO WHEN SHIFTED INTO REVERSE, SOMETIMES MAKES A VERY LOUD CLUNKING, ROUGH SHIFT. PLEASE ADVISE.*AK
Electrical system, Aug 3, 2001
WIRING PROBLEM CAUSING MULTIPLE SHORTAGES. *AK
Service brakes, Hydraulic, Vehicle speed control, Aug 3, 2001
THIS WILL BE THE THIRD TIME IN 30 DAYS I HAVE BROUGHT MY CAR IN FOR REPAIR ON THE TRANSMISSION. THE ENGINE LIGHT COMES ON AND THE OUTSIDE TEMP. GAUGE SAYS IT'S 125 DEGREES OUTSIDE WHEN IT IS 84 DEGREES. I PRESS MY FOOT ON THE PEDAL AND IT HESITATES AND SLOWLY DRIVES UNTIL THE GEAR KICKS IN AND THEN JUMPS FORWARD. FIRST THEY THOUGHT IT WAS THE TRANSMISSION COLNOID, THEN THEY THOUGHT IT WAS THE MODULE UNIT NOW THEY SAY IT'S ELECTRICAL. WHEN PRESSING THE BRAKE, I FEEL A CLICKING ON MY FOOT THAT HAPPENS FREQUENTLY THEN GOES AWAY. THE DEALERSHIP WHERE IT'S BEING SERVICED IS NOT SURE WHAT THE PROBLEM IS AND IT'S TAKING A VERY LONG TIME TO RECTIFY THE SITUATION. I AM A PREVIOUS GRAND CHEROKEE OWNER AND HAD CONSISTANT PROBLEMS WITH THE ROTORS AND THAT ONE. I AM NOW UNSURE OF MY SAFETY AND THE RELIABILITY OF THIS VEHICLE. I HAVE ALREADY CONSULTED AN ATTORNEY AND CAN ONLY HOPE THAT IT DOESN'T NEED TO COME TO THAT. WHAT CAN I DO TO RECTIFY THIS SITUATION ?*AK
Power train, Aug 2, 2001, crash
VEHICLE WAS PARKED IN GARAGE WITH ENGINE RUNNING AND DRIVERS SIDE DOOR OPEN WHEN IT JUMPED OUT OF PARK AND INTO REVERSE, RESULTING IN VEHICLE RUNNING INTO BIKE AND WORK BENCH ATTACHED TO THE REAR OF THE GARAGE. CAUSE UNKNOWN. PLEASE GIVE ANY FURTHER DETAILS.*AK THE DOOR SUSTAINED DAMAGE WHEN IT HIT THE CENTER SUPPORT POST IN DOUBLE GARAGE AND THE GARAGE FOUNDATION WAS CRACKED IN SEVERAL SPOTS. NLM
Vehicle speed control, Jul 26, 2001
AT APPROX. 50 MPH A "WHINING" SOUND STARTS IN REAR OF AUTO. AS SPEED INCREASES, THE SOUND INTENSIFIES. TAKE FOOT TOTALLY OFF ACCELERATOR AND IT STOPS.....PICKS UP AGAIN WHEN ACCELERATOR IS DEPRESSED. DEALER SAYS IT IS COMMON IN NEW ALL-TIME 4WD TRANSMISSION. VERY LOUD. *AK
Power train, Jul 24, 2001, crash
WAS TOWING A BOAT TRAILER. STOPPED THE VEHICLE AND PUT IN PARK. EXITED JEEP AND IT JUMPED FROM PARK TO REVERSE. VEHICLE BACKED DOWN STREET WITH BOAT ATTACHED. I CHASED AND TRIED TO JUMP IN, FELL, SCRAPING KNEE. FORTUNATELY THE TRAILER JACKNIFED AT THAT TIME JUST BEFORE THE CAR WOULD HAVE RUN OVER ME. MY BELIEF IS THAT THE FLEXIBLE PLASTIC COVER OVER THE BUTTON ONT HE SHIFT LEVER BECAME WEDGED IN THE BUTTON PREVENTING THE BUTTON FROM RELEASING AND ENABLING THE LEVER TO JUMP FROM PARK TO REVERSE.*AK
Service brakes, Hydraulic, Jul 16, 2001
SEVERE VIBRATION WHEN APPLYING BRAKES AT HIGHWAY SPEED. DEALER WAS NOTIFIED, AND REPLACED FRONT BRAKE ROTORS ON THREE OCCASIONS WITHIN EVERY 3,000 MILES. BUT, PROBLEM STILL OCCURRING. FEEL FREE TO PROVIDE ANY FURTHER DETAILS ON THIS MATTER.*AK
Power train, Jul 16, 2001, crash
VEHICLE WAS IDLING IN PARK WHEN IT JUMPED FROM PARK INTO REVERSE, RESULTING IN A COLLISION. DEALER HAS INSPECTED VEHICLE, AND INSTALLED A SAFETY LOCK ON GEAR SHIFTER. PLEASE PROVIDE ADDITIONAL INFORMATION.*AK
Power train, Equipment, Jul 16, 2001
TRANSMISSION PROBLEM/ THE TRANSMISSION BANGS, AND I DO MEAN BANGS INTO GEAR. CHRYSLER SAID THIS IS NORMAL FOR AN ELECTRONIC TRANSMISSION. THIS DOES NOT HAPPEN ALL THE TIME, BUT IT DOES OCCUR AT ANY SPEED AND IN ANY GEAR EXCEPT 1ST. CHRYSLER DISTRICT REP SAID THIS IS THE ELECTRONIC TRANSMISSION SEARCHING FOR THE NEXT GEAR, HE CALLED IT A BURP. I HAVE FELT WHAT HE IS TALKING ABOUT, I HAVE DRIVEN MANY OTHER VEHICLES WITH ELECTRONIC TRANSMISSIONS, BUT WHAT I AM SAYING IS THIS SUV ACTUALLY BANGS OR KLUNKS INTO GEAR SOMETIMES, ESPECIALLY WHEN I FIRST DRIVE IT FOR THE DAY, IT WILL SLAM, NOT BURP,INTO SECOND GEAR . ALSO IT SEEMS TO OCCUR MORE OFTEN WHEN GOING INTO 4TH GEAR, WHEN MY SPEED IS IN THE 45 TO 50 MILES PER HOUR RANGE. THIS SUV HAS SLAMMED INTO GEAR WHILE UP SHIFTING AND DOWN SHIFTING. THERE IS NO WAY THIS SLAMMING / BANGING / KLUNKING INTO GEAR CAN BE CONSIDERED NORMAL. A/C PROBLEM - THE VEHICLE HAS A MISS IN IT WHEN A/C IS ON. MOST NOTICABLE WHEN ON THE HIGHWAY, OCCURS ABOUT EVERY 10 SECONDS. IT FEELS LIKE THE VEHICLE HAS JUST GONE OVER A BUMP IN THE ROAD. I WAS TOLD THIS IS ALSO NORMAL . THIS IS THE A/C SYSTEM CYCLING. I HAVE DRIVEN WELL OVER A HUNDRED VEHICLES OR MORE, ALL OF THEM AUTOMATICS, ALL OF THEM HAD A/C , NO OTHER CAR ,TRUCK OR SUV I HAVE EVER DRIVEN HAS HAD A MISS OR LURCH EVERY 10 SECONDS WHEN THE A/C IS ON OR SLAMS INTO GEAR. CHRYSLER SAYS THIS IS COMPLETELY NORMAL, I HAVE GONE AND TEST DRIVEN 3 OTHER GRAND CHEROKEE LIMITEDS, I DID NOT NOTICE THESE PROBLEMS WITH THOSE VEHICLES.*AK
Exterior lighting, Visibility, Jul 11, 2001
I WENT TO GRAYSON JEEP AND REPORTED THAT I HAD POSSIBLE SAFETY ISSUES WITH MY VEHICLE THAT NEEDED TO BE ADDRESSED. THE ASSISTANT SERVICE MANAGER REFUSED TO LOOK AT MY VEHICLE AND SAID THAT I NEEDED AN APPOINTMENT TO BE SEEN. HOWEVER, THE DEALERSHIP HAS NO "BY APPOINTMENT ONLY" POLICY. I ASKED TO SPEAK TO THE SERVICE MANAGER. WHEN THE SERVICE MANAGER CAME OUT (J.R. LAUDERMILK), I TOLD HIM THE SITUATION AND HE RESPONDED BY SAYING THAT THEY WERE NOT GOING TO WORK ON MY VEHICLE SO I SHOULD LEAVE THE PROPERTY. I ASKED HIM ON WHAT GROUNDS HE REFUSED TO WORK ON MY VEHICLE AND HE RESPONDED BY SAYING THAT THEY WERE AN INDEPENDANTLY OWNED DEALERSHIP AND HE DID NOT HAVE TO HONOR MY WARRANTY IF HE DIDN'T WANT TO. I REFUSED TO LEAVE THE DEALERSHIP UNTIL I RECEIVED THE OWNERS NAME AND NUMBER. AFTER CALLING THE OWNER TO DISCUSS THE SITUATION WITH HIM HE HAS FAILED TO RETURN MY CALLS. THE DEALERSHIP SHOULD BE HELD RESPONSIBLE FOR FAILING TO RESPOND TO A SAFETY RELATED ISSUE WITHOUT GROUNDS FOR DOING SO. NO SAFETY DEFECT MENTIONED. *AK