2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints: electrical system
449 reports, newest first. Show all
Electrical system, Vehicle speed control, Engine, Mar 28, 2017
AFTER FIXING THE TRANSMISSION RECALL. MY TRANSMISSION HAS ONCE AGAIN STARTED ACTING UP. JEEP REFUSES TO SWITCH GEARS. MUST SERVICE VEHICLE AGAIN. THIS IS AN ONGOING ISSUE, IT SEEMS, WITH MULTIPLE OWNERS. VEHICLE ITSELF NEEDS TO BE RECALLED IMMEDIATELY. VEHICLE IN MOTION. ON HIGHWAY. (BOTH TIMES)
Electrical system, Structure, Other or unspecified, Feb 28, 2017, fire
I STARTED MY CAR TO WARM IT UP AND IN ABOUT FIVE MINUTES TIME THE CAR WAS ON FIRE. THE VEHICLE WAS PARKED IN FRONT OF MY HOME. THE FIRE DEPARTMENT WAS CALLED AND WAS ABLE TO PUT IT OUT. JUST A FEW DAYS AGO MY INSURANCE COMPANY TOLD ME THE CAUSE WAS DUE TO AN ELECTRICAL MALFUNCTION. THE CAR WAS A COMPLETE LOSS.
Suspension, Power train, Electrical system, Feb 20, 2017, crash
JEEP CHEROKEE RECALL. I LIVE IN COLOMBIA AND I HAVE A JEEP CHEROKEE 2014. THIS TRUCK HAS LEFT DEFECTIVE IN BRAKES, TRANSMISSION ALWAYS. I HAVE NOT BEEN INFORMED BY "DEMCAUTOS" ABOUT THE RECALL. DEMCAUTOS. DEMCAUTOS IS THE CONCESSIONAIRE WHERE BUY MY VEHICLE.
Electrical system, Visibility/wiper, Feb 10, 2017
WHEN I TURN WIPERS ON HIGH THEY SHUT OFF. CHRYSLER SAID THEY ARE GETTING A NEW BODY CONTROL MODULE. I HAVE BEEN WAITING SINCE JUNE 2016. I FEEL IT IS DANGEROUS AND IF THEY CAN'T FIX IT THEY SHOULD GIVE US S NEW CAR. I WAS DRIVING TO WORK IN HEAVY RAIN AND PUT MY WIPERS ON HIGH AND THEY QUIT!
Power train, Electrical system, Feb 9, 2017
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING 70 MPH, VARIOUS WARNING INDICATORS RANDOMLY FLASHED. THE SPEED DECREASED AND THE TRANSMISSION GEARS FAILED TO SHIFT FROM DRIVE TO PARK. THE CONTACT COASTED THE VEHICLE OFF THE ROAD. THE GEAR WAS DIFFICULT TO CHANGE FROM DRIVE TO PARK, SO THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE. THE CRASH INTERMITTENT BEING DISABLED, SERVICE BRAKES, AND SERVICE TRANSMISSION WARNING INDICATORS FLASHED. THE VEHICLE WAS DRIVEN TO THE DEALER. THE DEALER WAS UNABLE TO SCHEDULE AN APPOINTMENT SO THE VEHICLE WAS LEFT AT THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Electrical system, Jan 30, 2017
FOG LIGHTS STOPPED WORKING. THE DEALERSHIP TRACED THE ISSUE TO A FAULTY GROUND IN THE WIRE.
Electrical system, Jan 30, 2017
WHILE DRIVING THE CENTER CONSOLE DISPLAY EITHER 1) GOES DARK FOR 10-20 SECONDS AND THEN RECYCLES TO ON. OR, 2) WHEN DRIVING FORWARD SHOWS THE REAR (BACKUP) VIEW FOR APPROX THREE MILES AND THEN GOES BLUE. ONE RESTART DOES NOT RESOLVE. AFTER 10-15 MIN SECOND RESTART AND SCREEN SHOWS NORMAL ACTIVITY. THESE HAVE HAPPENED INTERMITTENTLY OVER THE 3+ YRS WE HAVE HAD THIS CAR (BOUGHT NEW). PROBABLY A TOTAL OF 10-12 TIMES. NONE, OTHER THAN ONE, LASTING MORE THAN 20-25 SECONDS. JEEP DEALER IN SARASOTA HAS ASKED THAT WE BRING IT IN BUT SINCE THE ISSUE DOES NOT HAPPEN OFTEN THEY HAVE BEEN UNABLE TO REPLICATE SO NO REPLACEMENT OF PARTS WAS DONE. CALLS TO CHRYSLER HAVE NOT RESOLVED ANYTHING. WITH INTERMITTENT FAILURE OF RADIO/BACKUP SYSTEM AND CENTER CONSOLE I AM CONCERNED ABOUT DRIVING THE VEHICLE DUE TO NOT KNOWING WHAT WILL BE AFFECTED THE NEXT TIME THERE IS A FAILURE. CAR HAS LESS THAN 23,000 MI. I FELT THAT I NEEDED TO BUY A MOPAR SERVICE CONTRACT TO COVER WHATEVER MAY BE FOUND TO BE WRONG AFTER THE 3 YEAR WARRANTY IS UP. THE PERSONAL SATISFACTION FROM OWNING THIS AUTO HAS MOVED FROM A POSITIVE TO A NEGATIVE EXPERIENCE. ADDITIONALLY, THERE WERE SEVERAL RECALLS THAT HAVE REQUIRED MAKING THE DRIVE TO SARASOTA AND HAVING THE VEHICLE REPAIRED. MOST TIMES THIS HAS HAPPENED WHEN THE CAR IS IN MOTION, HOWEVER THERE WERE A COUPLE OF TIMES WHEN NOT MOVING. NO TURNS REQUIRED TO CREATED PROBLEM. INTERVAL OF OCCURRENCE RANGES FROM A FEW DAYS MONTHS. OCCURRENCE DATE BELOW IS TODAYS DATE. AS A POSITIVE, THE DEALERSHIP HAS FURNISHED A LOANER CAR WHEN EXCESSIVE TIME IS TAKEN FOR THE REVIEW. *TR
Power train, Electrical system, Other or unspecified, Jan 30, 2017
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO A DEALER FOR RESOLUTION TO A RECALL RELATED TO A TRANSAXLE WIRE HARNESS REPLACEMENT. AFTER THE WIRE HARNESS WAS REPLACED, THE CONTACT STATED THAT THE VEHICLE STOPPED ACCELERATING. WHILE DRIVING 30 MPH, THE VEHICLE BEGAN SLOWING DOWN AND EVENTUALLY STOPPED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT ALSO STATED THAT THE VEHICLE JERKED WHILE DRIVING. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 41,000. UPDATED 05/30/17*LJ UPDATED 10/6/2017*JS
Electrical system, Jan 5, 2017
POWER LIFTGATE WILL NOT OPERATE WITH FRONT OR BACK BUTTONS. THE ONLY WAY TO OPEN IS MANUALLY AND CLOSE IT MANUALLY.
Electrical system, Structure, Jan 3, 2017
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. AT 65 MPH AND ATTACHED TO AN RV, THE VEHICLE BEGAN TO WOBBLE VIOLENTLY. THE CONTACT STATED THAT THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE CONTACT STATED THAT THE VEHICLE DETACHED FROM THE RV AND WAS DAMAGED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DETERMINED THAT THE WIRING HARNESS WOULD HAVE TO BE REPAIRED TO FLAT TOW THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. ..UPDATED 02/14/17 *BF ...UPDATED 05/17/17 *BF THE CONSUMER REQUESTED A STATUS UPDATE. UPDATED 08/03/2017*JS UPDATED 12/06/2017*JS
Power train, Electrical system, Engine, Dec 9, 2016
WHEN DRIVING, THE VEHICLE SHUTS DOWN AND MESSAGE ON DASH SAYS "CAR MUST BE IN PARK IN ORDER TO SHIFT." VEHICLE WILL NOT RESTART. THIS PROBLEM HAS HAPPENED MULTIPLE TIMES WHILE VEHICLE IS IN MOTION. WE HAVE HAD IT TAKEN INTO THE DEALERSHIP WITH NO RESOLVE. AFTER RESEARCHING, THIS IS A COMMON PROBLEM IN THIS YEAR'S MODEL THAT JEEP IS AWARE OF. HOWEVER, THE COMMON RESOLUTION IS DEALERSHIP STILL CLAIMING AN OIL CHANGE IS NEEDED. MOST RECENTLY OUR JEEP WAS 500 MILES UNDER THE DEALERSHIP'S RECOMMENDED OIL CHANGE. I FEAR FOR MY FAMILY'S LIFE IF THIS STALL HAPPENS WHEN CROSSING BUSY HIGHWAYS IN TOWN. *TR
Steering, Power train, Electrical system, Engine, Nov 15, 2016
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING AT A LOW SPEED, THE VEHICLE STALLED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL IN ORDER TO STEER THE VEHICLE. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. IN ADDITION, WHENEVER THE HEATING OR AIR CONDITIONING UNITS WERE ACTIVATED, A MOLD ODOR EMITTED FROM THE AIR VENTS. THE VEHICLE WAS TOWED TO A DEALER, BUT THE CAUSE OF THE FAILURE WAS UNABLE TO BE DIAGNOSED. THE DEALER SPECULATED THAT THE SOFTWARE NEEDED TO BE RESET. THE VEHICLE WAS REPAIRED. AFTER THE REPAIR, WHILE DRIVING DOWN AN INCLINE AT VARIOUS SPEEDS, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE HESITATED TO MOVE FORWARD. THE RPMS INCREASED. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE SOFTWARE WAS RESET. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 15,000. PARTS DISTRIBUTION DISCONNECT.
Steering, Electrical system, Nov 9, 2016
I HAD JUST PICKED UP MY JEEP 2014 CHEROKEE TRAILHAWK FROM THE DEALERSHIP FOLLOWING THE S-55 RECALL SOFTWARE UPDATE. (MY VEHICLE WAS DEEMED NOT TO NEED THE NEW TRANSAXLE WIRING HARNESS PARTS, ONLY THE SOFTWARE UPDATE.) UPON LEAVING THE DEALERSHIP, THE BATTERY LIGHT AND ALARM CHIME CAME ON WHILE MAKING A U-TURN AND THE STEERING BECAME VERY HARD AT LOW SPEED. AT THE NEXT TRAFFIC LIGHT, I EXPERIENCED A LOSS OF STEERING AS SLOWING TO A STOP. WHEN THE LIGHT TURNED GREEN, I WAS ABLE TO COMPLETE THE LEFT TURN AS THE STEERING RE-ENGAGED UPON ACCELERATION. I IMMEDIATELY PULLED INTO A PARKING LOT AND HAD EXTREME DIFFICULTY TURNING INTO A PARKING SPACE, AS STEERING WENT OUT AGAIN AS THE BRAKES WERE APPLIED AND SPEED DECELERATED TO A STOP. I WAS ABLE TO LIMP VEHICLE BACK THE SHORT DISTANCE TO THE DEALERSHIP BY KEEPING OFF THE MAIN HIGHWAY AND USING PARKING LOTS AND BACK STREETS. THIS OCCURRENCE OF EVENTS WAS THE SAME AS MY HUSBAND EXPERIENCED PRIOR TO THE S-55 TRANSAXLE WIRING HARNESS RECALL SOFTWARE UPDATE, EXCEPT HE EVENTUALLY ALSO LOST ALL EMOTIVE POWER (COMPLAINT # 10915926). THE SERVICE TECHNICIAN AT THE DEALERSHIP COULD NOT REPLICATE THIS ISSUE, POSSIBLY BECAUSE I INADVERTENTLY TURNED VEHICLE OFF IN SERVICE LANE, WHICH MAY HAVE RESET THE SYSTEM TEMPORARILY.
Electrical system, Nov 7, 2016
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE ATTEMPTING TO START THE VEHICLE, IT FAILED TO START. THERE WERE NO WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 21,000.
Power train, Electrical system, Oct 21, 2016
CHRYSLTER RECALL 3 S55 RECALL REPAIR IS TAKING TOO LONG TO COMPLETE! I'M A HEART PATIENT AND MY WIFE HAS PARKINSON'S AND WE HAVE TO TRAVE OVER A MOUNTAIN PASS TO SEE DOCTORS. WE FEEL UNSAFE IN THIS CAR. WE CAN NOT R]TRADE DUE TO THE LENGTH OF THE RECALL!
Electrical system, Oct 15, 2016
THE ENGINE SHUT OFF 11 TIMES WHILE DRIVING IN THE FREEWAY AND IN THE STREETS. TWO OF THEM ALMOST CAUSE AN ACCIDENT WHILE DRIVING UP HILL AND DRIVING IN THE FREEWAY OVER A SPEED OF 65MPH. THE POWER SHUTS OFF WITHOUT WARNING WHILE MOVING AND IT NEEDS TO BE RESTARTED ONCE TO SEVERAL TIMES TO START THE ENGINE. IT GOES FROM DRIVE TO NEUTRAL TO RENGINE SHUTOFF. IT KEPT HAPPENINGFOR TWO YEARS NOW AND BEFORE THE S55 TRANSAXLE WIRE HARNESS. FREMONT JEEP DEALERSHIP ARE INSISTING THAT IT IS STILL OKAH TO DRIVE EVEN AFTER NUMEROUS INCIDENTS AND EVEN IF THEY DONT HAVE THE PARTS YET FOR THE RECALL. STATED IN THE RECALL INFORMATION "THE LOSS OF MOTIVE POWER COULD CRASH WITHOUT WARNING". I AM VERY AFRAID TO USE THE CAR AND AFRAID FOR MY PASSENGER AS WELL AS FOR OTHER PEOPLE IF EVER THERE WILL BE A MAJOR ACCIDENT THAT THE JEEP/CHRYSLER IS WAITING TO HAPPEN BEFORE THEY MAKE A MOVE. THEY DONT RECOMMEND ANYTHING BUT TO WAIT FOR INDEFINITE TIME FRAME OF WHEN THE PARTS GONNA BE AVAILABLE. I THINK THEY WANT US 2014 JEEP CHEROKEE OWNERS RISK AND SACRIFICE OUR LIFE.
Electrical system, Other or unspecified, Oct 15, 2016
BOUGHT THIS CAR USED JANUARY 1, 2016. THE PREVIOUS OWNER HAD IT FOR A YEAR AND A HALF. GREAT CONDITION, ABOUT 40,000 MILES ON IT, CARFAX CHECKED OUT AND I BOUGHT IT FROM A CHRYSLER DEALERSHIP. ON OCTOBER 12, 2016, LEAVING WORK FOR THE DAY, I DROVE ABOUT A BLOCK AND THE CAR SHUT OFF ON ME AS I WAS LEAVING A STOPPED POSITION. I HAD TO PUT ON MY EMERGENCY LIGHTS AND HAVE CARS GO AROUND ME UNTIL IT FINALLY TURNED BACK ON AFTER SEVERAL MINUTES OF PRESSING THE START BUTTON. LUCKILY, ALL THREE TIMES THIS HAPPENED AT A STOP ON CITY STREETS, BUT THERE'S NO WAY OF KNOWING IF THIS WOULD HAPPEN ON THE INTERSTATE. BUT EVEN SITTING STALLED IN THE ROAD PUTS ME AT RISK IF A CAR BEHIND ME WERE TO NOT EXPECT A STOPPED CAR AND CRASH INTO ME. I HAD THIS SAME ISSUE BACK ON APRIL 11, 2016 & JULY 7TH. THE DEALERSHIP ON THOSE OCCASIONS DETERMINED THAT WAS A SENSOR THAT WAS 'OVER SENSITIVE' SAYING THE OIL LEVELS WERE LOW AND IT WAS SHUTTING THE CAR OFF AS A PRECAUTION. THEY ASKED FOR ME TO COME BACK IN EVERY 2,500 MILES TO READJUST THE SENSOR. THAT'S INCREDIBLY INCONVENIENT FOR MY BUSY LIFESTYLE AND IT'S ALREADY BEEN IN THE SHOP FOR THIS REASON FOR TWO WEEKS. TODAY IS THE OCT. 15TH AND I WON'T HAVE A CHANCE TO EVEN SCHEDULE AN APPOINTMENT FOR A WEEK. WE BOUGHT THIS CAR BECAUSE WE'RE PLANNING ON STARTING A FAMILY, WITH ALL OF THE ISSUES I'M HAVING, I'M NOT EVEN COMFORTABLE GIVING FRIENDS A RIDE. I LOVE THIS CAR, BUT FEEL REALLY RIPPED OFF BY BEING SOLD A CAR WITH PROBLEMS THEY WON'T OR FIX. BECAUSE I DON'T FEEL SAFE, I AVOID THE INTERSTATE AND DON'T FEEL COMFORTABLE TAKING THIS CAR ON ANY TRIPS TOO FAR FROM HOME. ALSO WOULD LIKE TO NOTE THAT ON THE FIRST OCCASION OF TAKING THIS CAR TO THE DEALERSHIP, THEY HAD TO UPDATE TWO PAGES OF SOFTWARE UPDATES AND TWO SAFETY RECALLS THEY HAD NOT DONE BEFORE I PURCHASED THE VEHICLE FROM THEM. THEY DID TAKE CARE OF THIS AT THAT VISIT.
Power train, Electrical system, Oct 13, 2016
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE STALLED AND ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT LOST CONTROL OF THE VEHICLE AND ENDED UP IN A DITCH ON THE SIDE OF THE ROAD. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V5229000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.
Steering, Electrical system, Engine, Oct 13, 2016
WHILE DRIVING THE VEHICLE, ALL OF A SUDDEN THERE WAS A SHUTDOWN OF THE VEHICLE'S COMPUTER/ELECTRICAL SYSTEM, A LOSS OF ANY STEERING CONTROL, AN IMMEDIATE VEHICLE DECELERATION WITH NO ABILITY TO CORRECT BY ACCELERATING, AND A LOSS OF BRAKING CONTROL.
Power train, Electrical system, Oct 11, 2016
ON OCTOBER 10, 2016, I WAS DRIVING ON AN ACCESS ROAD NEXT TO A HIGHWAY WHEN MY CAR LOST MOTIVE POWER. I WAS DRIVING AT APPROXIMATELY 40MPH AND I DID NOT HAVE ENOUGH TIME TO PULL OVER FROM THE LANE I WAS IN. MY DASHBOARD KEPT FLASHING "SERVICE TRANSMISSION" AND ALSO TO "PUT THE CAR IN PARK AND RE-START." FOR TEN MINUTES, I ATTEMPTED TO RE-START THE VEHICLE AND BEGIN DRIVING AGAIN. EACH TIME I WOULD TRY TO PUT THE CAR IN DRIVE, THERE WAS A VERY LOUD RACKET SOUND FROM SHIFTING AND I HAD TO PUT THE CAR BACK IN PARK. FINALLY, ON THE SIXTH ATTEMPT, I WAS ABLE TO SHIFT INTO DRIVE WITHOUT THE SOUND AND I IMMEDIATELY DROVE MY CAR HOME. I AM DISHEARTENED AS THIS WAS A PURCHASE OF A USED VEHICLE ONLY A FEW DAYS PRIOR, ON OCTOBER 8, 2016, THAT HAD ONLY 30,000 MILES. NEEDLESS TO SAY, MY CAR IS ALREADY AT MY LOCAL JEEP DEALERSHIP FOR REPAIR, AND NOT MUCH REASSURANCE WITH REGARDS TO THE ASSOCIATED RECALL, AS PARTS ARE NOT READY YET. THIS WAS INTENDED TO BE A FAMILY VEHICLE, BUT IF IT STOPS WHILE DRIVING, IT WILL RENDER MY FAMILY COMPLETELY UNSAFE. THE S55 RECALL CONCERNS A POORLY DESIGNED WIRING HARNESS, THAT CAUSES THE COMPUTER TO SHIFT THE VEHICLE INTO NEUTRAL WHILE DRIVING. NHTSA RECALL NUMBER: 16V529 RECALL DATE: AUGUST 22, 2016 MANUFACTURER RECALL NUMBER: S55
Power train, Electrical system, Engine, Oct 11, 2016
CAR RANDOMLY STOPS MOVING WHILE DRIVING, SOMETIMES WHILE TURNING A CORNER. SEEMS LIKE IT TURNS ITSELF OFF, BUT LIGHTS ON DASH ARE STILL ON. I'M NOT REALLY SURE WHAT CAUSES IT AND AM HOPING THAT IT WILL BE RESOLVED ONCE THEY HAVE A SOLUTION TO THE CURRENT RECALL FOR THE TRANSAXLE WIRE HARNESS. HAVE BROUGHT IT TO DEALER A FEW TIMES AND THEY KEEP TELLING US IT HAS TO DO WITH THE 20% OIL LIFE. I DON'T SEE HOW THAT WOULD MAKE A CAR TURN OFF. AND WHY WOULD THEY MAKE A CAR THAT NEEDS TO HAVE THE OIL CHANGED BEFORE THE OIL LIFE IS UP OR AT ALL.
Electrical system, Electronic stability control (ESC), Fuel/propulsion system, Oct 9, 2016
VEHICAL HAS LOST POWER 4 TIMES WHILE DRIVING. ALMOST CAUSEING A COLLISION WITH THE VEHICAL BEHIND ME. VEHICAL WAS DIAGNOSED BY PRIVATE MECHANIC DEALERSHIP DOES NOT HAVE ANY AVAILABLE APPOINTMENTS AND PARTS ARE NOT AVAILABLE AT THIS TIME TO CORRECT THE RECALL. THIS VEHICAL IS UNSAFE TO DRIVE AND HAS BEEN REPORTED TO JEEP BUT THEY CANNOT HELP TILL IT IS DIAGNOSED WITH A CERTIFIED JEEP MECHANIC
Power train, Electrical system, Oct 2, 2016
CAR WILL SLIP INTO NEUTRAL WITH NO WARNING AND THE ENGINE GOES INTO IDLE. THIS HAS HAPPENED SIX TIMES INCLUDING WHILE EXITING THE FREEWAY ALMOST CAUSING ME TO BE REAR ENDED. JEEP IS AWARE OF THE ISSUE AND HAS ISSUED RECALL S55. THEY HAVE NO FIX AND THEY DON'T KNOW WHEN ONE WILL BE AVAILABLE. THE MOPAR SUPPORT REPS AGREE THIS IS VERY DANGEROUS BUT WILL NOT PROVIDE A LOANER OR RENTAL BECAUSE THEY DON'T KNOW HOW LONG BEFORE A FIX WILL BE AVAILABLE. THIS CAR HAS BECOME VERY SCARY TO DRIVE AND I AM GETTING NO HELP FROM THE DEALER OR FROM JEEP.
Power train, Electrical system, Other or unspecified, Sep 29, 2016
ON WEDNESDAY MORNING, AUGUST 24TH, 2016, MY WIFE WAS DRIVING OUR 2014 JEEP CHEROKEE LATITUDE IN TRAFFIC WHEN FOR AN UNKNOWN REASON THE VEHICLE STOPPED DEAD, NO WARNING, NO COASTING TO A STOP, AN IMMEDIATE VERY ABRUPT STOP. THE STEERING WHEEL LOCKED UP, THE FRONT WHEEL DRIVE SYSTEM LOCKED UP, THE VEHICLE WAS UNRESPONSIVE TO ANY DRIVER COMMANDS. MY WIFE HAD TO SEEK ASSISTANCE IN MOVING THE VEHICLE TO A SAFE LOCATION OUT OF THE TRAFFIC LANES. WE SERIOUSLY BELIEVE THAT THIS UNINTENDED AND UNCONTROLLABLE VEHICLE ACTION IS A SAFETY ISSUE INHERENT WITHIN THIS MODEL OF 2014 JEEP CHEROKEE. UPON DIAGNOSIS BY THE LOCAL FCA DEALER, WE WERE INFORMED THAT THE VEHICLES OEM BATTERY FAILED THE LOAD TEST AND WOULD BE REPLACED UNDER THE JEEP FACTORY WARRANTY, BATTERY PART NUMBER BB94R750-AA. THE DEALERS SERVICE REPRESENTATIVES SEEMED TO BE UNCONCERNED WITH WHAT IN OUR OPINION IS A SERIOUS DESIGN FLAW WITH THIS VEHICLE. THE VEHICLE HAS RECEIVED 3 PREVIOUS SOFTWARE UPDATES UNDER FACTORY WARRANTY DUE TO SAFETY RECALLS.
Electrical system, Other or unspecified, Sep 28, 2016
VEHICLE LOSES POWER WHILE DRIVING AND FAILS TO ACCELERATE PROPERLY WHICH POSES A SAFETY ISSUE WHEN DRIVING ON FREEWAYS WHERE SPEEDS CAN REACH UP TO 70-80MPH. THE VEHICLE WILL ONLY REACH FIRST GEAR AND REACH ONLY A SPEED OF 40 MPH.