2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints: engine
523 reports, newest first. Show all
Electrical system, Vehicle speed control, Engine, Apr 15, 2019
WHILE ACCELERATING ON THE HIGHWAY, MY VEHICLE ENGAGED IN TO PARK. MY VEHICLE WOULDN'T DO ANYTHING BUT SLOW DOWN TO A ROLL. I WAS ABLE TO BRAKE, BUT THE VEHICLE BECAME IDLE.
Other or unspecified, Electronic stability control (ESC), Engine, Apr 4, 2019
AROUND 4:30 PM, AFTER JUST A FEW SECONDS OF LEAVING MY DRIVEWAY, A MESSAGE CAME ON THAT STATED I NEEDED TO PUT THE VEHICLE IN PARK BEFORE I COULD SHIFT GEARS AND THEN MY BATTERY LIGHT AND ENGINE LIGHT CAME ON. I PULLED OVER, PUT VEHICLE INTO PARK & THEN SHUT IT OFF. RESTARTED IT, BUT STRUGGLED TO START.. ATTEMPTED TO RESTART A THIRD TIME BUT WAS DEAD. TURNED THE KEY TO RUN TO SEE WHAT LIGHTS STAYED ON THE DASHBOARD THE BATTERY WAS STILL ON WHILE THE ENGINE LIGHT DISAPPEARED. AFTER WAITING ABOUT A HALF HOUR, MY FATHER IN LAW WAS ABLE TO GIVE ME A JUMP. CAR STARTED AND WAS ABLE TO DRIVE GET THE BATTERY REPLACED. HOWEVER I READ LAST NIGHT SIMILAR COMPLAINTS, WITH THE BATTERY NOT BEING THE ISSUE SO MY HUSBAND WILL BE GETTING THE PREVIOUS BATTERY WE HAD, TESTED THIS WEEKEND.
Power train, Electrical system, Engine, Apr 3, 2019
THE CAR WILL BEGIN TO HESITATE AND THEN THE TRANSMISSION WILL GO INTO A NEUTRAL STATE, BUT THE LIGHTS WILL NOT SHOW THAT IT IS IN NEUTRAL. THE CAR WILL ROLL FORWARD OR BACKWARD DEPENDING ON WHERE YOU ARE. YOU CANNOT SHIFT, WHEN YOU DO TRY TO SHIFT, THE CAR WILL JOLT LIKE THE ENGINE IS GOING TO FALL OUT OF THE CAR. TURNING THE ENGINE OFF AND ON, SEVERAL TIMES, WHILE WAITING EACH TIME CLEARS THE PROBLEM. JEEP CAN NOT REPRODUCE THIS IT SO THEY WILL NOT FIX IT. WILL GET A MESSAGE ON DASH STATING TO SERVICE TRASMISSION AND PARKING BREAK. THIS HAS HAPPENED AT LEAST 5 TIMES THAT I HAVE DOCUMENTED BY PICTURES AND VIDEO ON MY PHONE HOWEVER, HAS HAPPENED A LOT MORE. SPECIFIC DATES DOCUMENTED ARE 11/19/17, 11/21/17, 11/29/17, 12/13/18, 4/2/19.
Electrical system, Engine, Apr 1, 2019
VEHICLE WILL STALL WHILE DRIVING WITH AN ERROR MESSAGE DISPLAYING "PARK TO SHIFT GEAR". HAD BATTERY REPLACED AS THAT IS WHAT LOCAL JEEP DEALERSHIP STATED ISSUE WAS. PROBLEM ACTUALLY WORSENED AFTER THIS. *TR
Engine, Fuel/propulsion system, Mar 28, 2019
THIS CAR CONTINUES TO TURN OFF WHILE I AM DRIVING! TODAY IT TURNED OFF ON ME ON AN INTERSECTION! THE CAR JERKED, STARTED TO SHAKE & THEN MANY LIGHTS CAME ON. THE CHECK ENGINE LIGHT, THE BATTERY LIGHT, THE BRAKE LIGHT, MANY MORE (PLEASE SEE PICTURE ATTACHED) I BOUGHT THE CAR AT CARMAX. HAD THE EXACT SAME ISSUE IN NOVEMBER OF 2018, GOT THE CAR SERVICED UNDER MY EXTENDED WARRANTY. NOW, 4 MONTHS LATER THE SAME ISSUE HAPPENED. IN NOVEMBER, THEY INFORMED ME THE ISSUE WAS THE CAR FUEL INJECTOR & A BAD SENSOR IN THE TRANSMISSION. TODAY'S ISSUES IS STILL UNKNOWN, AS THE CAR HAS TO BE SENT OFF FOR EVALUATION. BUT TODAY WAS A VERY SCARY SITUATION FOR ME! I WOULD HATE THIS TO HAPPEN TO ANYONE WITH CHILDREN IN THE CAR!
Engine, Mar 10, 2019
I WAS DRIVING AROUND 9:30PM ON WEDNESDAY FROM CLASS BACK HOME (12-15 MIN DRIVE) ON A BUSY HIGHWAY (GA 400). I HEAR A DING AND LOOKED DOWN AND NOTICED THAT MY VEHICLE BEGAN TO DECELERATE FROM 65 MPH, I WAS UNABLE TO PULL OVER TO THE SIDE OF THE ROAD. THE CAR STAYED THAT THE TRANSMISSION NEEDED TO BE SERVICED AND THAT THERE WAS ALSO AN ISSUE WITH THE PARK SHIFT. THE D LIGHT ON THE GEAR SHIFT ALSO BEGAN TO BLINK; THE VEHICLEE CASE TO A COMPLETE STOP IN THE MIDDLE LANE ON THE HIGHWAY, I HAD TO CALL THE POLICE TO COME AND BLOCK THE HIGHWAY AND HAVE SOMEONE MOVE THE VEHICLE. WHEN WE ATTEMPTED TO PUT THE VEHICLE IN DRIVE AGAIN IT BEGAN TO MOVE BACKWARDS THIS TIME. THIS IS THE SECOND INCIDENT IN WHICH MY JEEP BEGAN TO DECELERATE, THE FIRST TIME WAS A FEW MONTHS AGO LAST YEAR (OCT/NOV), THE CAR DID THE SAME THING ON A BUSY ROAD WHERE IT BEGAN TO DECELERATE AND WOULDN'T PICK UP ANY SPEED WHATSOEVER WHEN GASSED. ONCE I TRIED TO TURN IT BACK ON AND DRIVE THE VECHICLE IT BEGAN TO MOVE BACKWARDS IN DRIVE. THE CAR WAS TOWED TO KEEP AND THEY SAID THE ISSUE WAS BATTERY RELATED AND 'FIXED' IT, I PICKED IT UP A FEW DAYS LATER AND THE CAR BEGAN TO DECELERATE THE SAME DAY WHILE I WAS DRIVING ON THE HIGHWAY. I HAD TO GET IT TOWED BACK TO JEEP; I WAS INFORMED THAT THERE IS NO ISSUE AND IT SEEMED THAT THEY MISSED A STEP UPON FIXING THE BATTERY. I INQUIRED WHETHER THIS IS PART OF THE ISSUES PEOPLE FACED WHEN IT WAS RECALLED IN 2014/2015 AND WAS TOLD NO. I ASKED IF THEY'RE SURE IT IS SAFE TO DRIVE AND THEY INSISTED THAT IT WAS.
Steering, Engine, Mar 8, 2019
I AM THE OWNER OF A 2014 JEEP CHEROKEE. IN THE TWO YEARS SINCE I'VE OWNED MY CAR, I'VE EXPERIENCED 30+ INSTANCES IN WHICH MY CAR STOPS WORKING IN THE MIDDLE OF OPERATION. IT'S HAPPENED WHILE I'VE BEEN DRIVING ON THE INTERSTATE, IN THE MIDDLE OF INTERSECTIONS, AND JUST ABOUT EVERY OTHER TYPE OF ROAD POSSIBLE. IT USUALLY OCCURS AFTER I MAKE A TURN OR COME TO A HARD STOP. THE CAR WILL IMMEDIATELY, AND COMPLETELY RANDOMLY, COME TO A STOP. THE WHEEL WILL NO LONGER WORK, NOR WILL THE ENGINE. IT COMES WITH NO WARNING. I WILL THEN HAVE TO TURN MY CAR ON AND OFF SEVERAL TIMES BEFORE I CAN GET IT IN MOTION AGAIN. I'VE TAKEN IT TO MULTIPLE MECHANICS AND THE ONLY SOLUTION SEEMS TO BE TO GET AN OIL CHANGE, THOUGH I AM NOT QUITE DUE FOR ONE WHEN THIS HAPPENS. AFTER RESEARCH ON THE INTERNET, I'VE FOUND THIS IS A COMMON OCCURRENCE AMONGST JEEP OWNERS AND THE CAR IS EATING THROUGH AN ABNORMAL AMOUNT OF OIL. JEEP IS WELL AWARE OF THIS PROBLEM AND HAS DONE NOTHING TO FIX IT. THE JEEP DEALERS I'VE TAKEN MY CAR TO DON'T GIVE ANY ALTERNATIVES TO FIXING THIS PROBLEM. THIS IS EXTREMELY DANGEROUS AND IT'S ONLY A MATTER OF TIME BEFORE SOMEONE IS KILLED OR SEVERELY INJURED AS A RESULT OF THIS.
Engine, Fuel/propulsion system, Feb 17, 2019
AFTER EACH TIME OF RE-FUELING THE VEHICLE STALLS WHILE TRYING TO DRIVE, DOESN'T WANT TO RUN; VEHICLE ASKS TO BE SHIFTED INTO PARK AND WE TRY AND PULL OVER OFF ON A BUSY 6 LANE ROADWAY. SCREEN SAYS SERVICE TRANSMISSION AFTER STALLING. THEN THE VEHICLE GOT STUCK IN 3RD GEAR. WEREN'T SURE IF WE WOULD MAKE IT HOME. CALLED JEEP CUSTOMER SERVICE AND THEY WOULD NOT HELP IN ANY WAY.
Engine, Feb 13, 2019
OIL FILTER HOUSING HAS CRACKED AND LEAKING OIL
Engine, Feb 12, 2019
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED SUDDENLY AND THE VEHICLE SHOOK AND LOST POWER ON THE HIGHWAY WHILE DRIVING 60 MPH. THE CONTACT HAD TO COAST THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE FAILURE OCCURRED SEVERAL TIMES AND THE VEHICLE WAS TAKEN TO FIELDS CHRYSLER JEEP DODGE RAM ASHEVILLE (255 SMOKEY PARK HIGHWAY, ASHEVILLE, NC 28806, (828) 667-5213) THREE TIMES. THE DEALER STATED THAT THE NEW VARIABLE VALVE ACTUATOR ASSEMBLY FAILED AND IT WAS REPLACED DURING THE SECOND VISIT. DURING THE FIRST VISIT, THE DEALER STATED THAT THE VEHICLE WAS LOW ON OIL AND TOPPED IT OFF. THE CONTACT HAD A CODE READER, WHICH LOCATED CODES P1042 AND P0302 FOR CYLINDER MISFIRE. THE CONTACT HAD TO PAY FOR A DIAGNOSTIC TEST EVEN THOUGH SHE LOCATED THE CODES WITH HER OWN CODE READER. THE VEHICLE WAS CURRENTLY BACK AT THE DEALER FOR A THIRD TIME WITH THE SAME FAILURES AND THE SAME CODES. THE MANUFACTURER WAS CONTACTED AND ASSIGNED A CASE MANAGER. THE MANUFACTURER STATED THAT THEY WOULD CALL THE CONTACT BACK. THE FAILURE MILEAGE WAS 78,000.
Engine, Feb 8, 2019
OIL LEAK FROM CRACKED OIL COOLER. COULD CAUSE FIRE. POOR/DEFECTIVE DESIGN AND BAD LOCATION NEAR HEAT. NEEDED AN EXPENSIVE REPLACEMENT. MANY OTHERS NEEDED REPLACEMENT ALSO. JEEP CUSTOMER CARE WAS NO HELP.
Power train, Electrical system, Engine, Jan 25, 2019
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING 70 MPH, THE GEAR SHIFTER FAILED TO MOVE INTO NEUTRAL AND THE SERVICE TRANSMISSION WARNING INDICATOR ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THEN VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE; HOWEVER, THE FAILURE RECURRED FIVE MILES DOWN THE ROAD. THE CONTACT STATED THAT THE COOLANT INCREASED TO 200 DEGREES. THE VEHICLE WAS TAKEN TO CHRYSLER JEEP DODGE RAM 24 (1020 BELMONT ST, BROCKTON, MA 02301, (781) 961-1550) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION, FOUR SPARK PLUGS, ONE COIL PACK, AN AUTO GRILL SHOTTER, AND JUMPER HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 99,000.
Electrical system, Vehicle speed control, Engine, Dec 26, 2018
I WAS DRIVING ON THE HIGHWAY AND MY CHECK ENGINE, TRANSMISSION AND PARK LIGHTS STARTED FLASHING. MY CAR WOULDN'T ACCELERATE AND MY COMPUTER SAID 'SERVICE TRANSMISSION'. NOW MY CAR WON'T SHIFT GEARS OR ACCELERATE. IT HAS 40K MILES ON IT.
Steering, Engine, Fuel/propulsion system, Dec 18, 2018
MULTIPLE TIMES AFTER FUELING UP MY VEHICLE MY CAR WILL START TO SHAKE AND SPUTTER AND JUST STALL. HAS HAPPENED WHILE ON THE HIGHWAY WITH MY FAMILY AND ALMOST CAUSED A BAD WRECK. MOST RECENTLY IT HAPPENED AGAIN ON LOCAL STREETS. DEALER KEEPS SAYING THEY CAN'T FIGURE IT OUT BUT I VIDEOTAPED THE ISSUE. ALSO WHEN FUELING UP THE VEHICLE IT GIVES A PROBLEM AND TAKES FOREVER TO FUEL UP AND SPITS GAS OUT AND BACK ON TO ME . I DON'T FEEL SAFE DRIVING THIS CAR ANYMORE WITH MY FAMILY AND FCA DOESN'T WANT TO ACKNOWLEDGE THERE IS AN ISSUE AND SAYS JUST FILL THE TANK UP ONLY 3/4 .. SOMETHING NEEDS TO BE DONE !!
Engine, Dec 12, 2018
WHILE DRIVING MY VEHICLE WILL SAY SERVICE TRANSMISSION AND GET STUCK IN FIRST GEAR WITHOUT LETTING ME GO ANY FASTER THAN WHAT I WAS GOING. IN ORDER FOR IT TO WORK NORMALLY AGAIN, I WOULD NEED TO PULL OVER AND RESTART MY CAR. THIS USUALLY HAPPENS WHILE ON THE HIGHWAY WHICH IS HIGHLY DANGEROUS.
Electrical system, Electronic stability control (ESC), Engine, Nov 27, 2018
BROUGHT VEHICLE IN TO THE DEALERSHIP FOR REPAIRS ON SEVERAL OCASSIONS WITH COMPLAINTS OF VEHICLE JUMPING INTO GEAR. RECENTLY HAD TO REPLACE THE BATTERY BECAUSE VEHICLE WOULDN'T STAY RUNNING AND COULD NOT PUT INTO GEAR. VEHICLE IS CURRENTLY AT THE DEALERSHIP BECAUSE IT WAS LEAKING OIL. HAVE BEEN TOLD THAT THE OIL COOLER NEEDS TO BE REPLACED. HAVE ALSO BEEN TOLD THAT THE DRIVE SHAFT IS NOISY AND SHOULD BE REPLACED AND THAT THE AIR TEMPERATURE AMBIENT SENSOR NEEDS TO BE REPLACED. I GAVE THE GO AHEAD TO REPLACE THE OIL COOLER AND AIR TEMPERATURE AMBIENT SENSOR. TOLD THEM TO HOLD OFF ON REPLACING THE DRIVE SHAFT AS THE REPAIR ALONE FOR THE OIL COOLER AND SENSOR WAS GOING TO BE APPROXIMATELY $1,300. I THEN RECEIVED A CALL BACK AND WAS TOLD THAT THEY CHANGED THE OIL COOLER AND UPON TRYING TO START THE VEHICLE IT DIDN'T WANT TO START. THEY TOLD ME MULTIPLE CODES WERE COMING UP AND THAT MY INSTRUMENT CLUSTER NEEDED TO BE REPLACED AT AN ADDITIONAL COST OF OVER $1,000. ESTIMATE FOR ALL REPAIRS TO BE $2,500 PLUS. WAS ALSO TOLD THAT THE INSTRUMENT CLUSTER IS A SPECIAL ORDER AND ONCE ORDERED THEY WOULD HAVE TO HOLD MY VEHICLE FOR TWO WEEKS UNTIL IT CAME IN AND COULD BE INSTALLED. IT IS COSTING ME $35.00 A DAY FOR A RENTAL VEHICLE THROUGH THEM. I ESTIMATE TOTAL COST FOR REPAIRS AND RENTAL TO BE ABOUT $3,000. THIS COST DOES NOT INCLUDE THE REPLACING THE DRIVE SHAFT WHICH THEY TELL ME IS NOISY.
Engine, Nov 26, 2018
CHECK ENGINE LIGHT CAME ON. HAD COMPUTER SCANNED. CODE P0520 ENGINE OIL SENSOR FAILURE WAS DETECTED. CALLED JEEP WARRANTY DEPARTMENT AND THEY SAID THE REPAIR WAS NOT COVERED BY POWERTRAIN WARRANTY. THIS SENSOR IS LOCATED UNDER THE PLENUM AND INTAKE MANIFOLD WHICH BOLTS TO THE ENGINE HEADS. THIS VEHICLE ONLY HAS 30,000 MILES ON IT.
Power train, Vehicle speed control, Engine, Nov 20, 2018
AFTER TRANSMISSION RECALL REPAIR, ENGINE REPLACED DUE TRANSMISSION RECALL REPAIR 3RD TIME, VEHICLE IDLES ROUGH WHEN IN NEUTRAL, CHECK ENGINE LIGHT CAME ON AND JEEP DIED. THE VEHICLE STARTED AFTER A MOMENT AND THE CHECK ENGINE LIGHT WENT OFF. STILL HAVING SAME ISSUES AFTER TRANSMISSION REPAIRED AND A NEW ENGINE DUE TO THE DEALERSHIP RESETTING THE COMPUTER INSTEAD OF REPAIRING THE TRANSMISSION. SO NEW ENGINE AND REPAIRED TRANSMISSION, STILL HAVING ISSUES. CONSTANT ISSUE WITH THE JEEP IDLING ROUGHLY, SOMETIMES NOT STARTING OR STALLING IN TRAFFIC ON THE HIGHWAY AND CITY STREETS.
Electrical system, Vehicle speed control, Engine, Nov 5, 2018
TRAVELING ON TOWN ROAD. THE BATTERY LIGHT CAME LIT UP ON THE CONTROL PANEL WITH A WARNING TO PUT VEHICLE IN PARK. ENGINE COMPLETELY SHUT OFF. GAS PEDAL UNRESPONSIVE. WE PULLED OVER TO THE SIDE OF THE ROAD. TRIED TO RESTART VEHICLE SEVERAL TIMES OVER THE COURSE OF 15+ MINUTES. VEHICLE FINALLY RESTARTED LIKE NORMAL. TURNED VEHICLE AROUND BY CROSSING OVER DOUBLE YELLOW LINES, PUT IN REVERSE. VEHICLE COMPLETELY SHUT OFF LEAVING US DISABLED ACROSS ROAD, SAME WARNING AND BATTERY LIGHT ON. ENGINE FINALLY RESTARTED 10 MINUTES LATER. RETURNED THE VEHICLE SAFELY HOME.
Power train, Electrical system, Engine, Nov 4, 2018
MY JEEP CHEROKEE KEEPS REPEATING THE SAME PROBLEMS. THIS HAS BEEN GOING ON FOR MORE THAN A YEAR. SOMETIMES I AM TERRIFIED TO DRIVE BECAUSE I DO NOT KNOW WHAT IS GOING TO HAPPEN. TODAY AND ON OTHER DAYS, THE JEEP HAS CUT OFF ON ME A FEW TIMES WHILE IN MOTION ON A CITY STREET AND SOMETIMES WHEN TURNING. THE VEHICLE SLAMS INTO GEAR WHEN DRIVING SOMETIMES AND FEELS LIKE I AM GETTING HIT IN THE REAR OF THE CAR. IT IS VERY DANGEROUS BECAUSE YOU DON'T KNOW WHEN IT IS GOING TO HAPPEN. TODAY, THE JEEP ALMOST CAUSED AN ACCIDENT WHEN IT JUST STOPPED ON ITS OWN. ADDITIONALLY, IT OFTEN SHIFTS GEARS ERRATICALLY AND VERY ROUGH, EVEN JERKING AT TIMES. THE DEALERSHIP SAID THEY DID A SOFTWARE UPDATE BUT THIS DID NOT RESOLVE THE ISSUE. I HAVE TAKEN TO THE DEALER AT LEAST THREE TIMES ABOUT THIS ISSUE AND I KEEP GETTING STALLED SAYING EITHER COME BACK IN 500 MILES SO THE CAN DO AN OIL CONSUMPTION TEST OR THAT THEY CANNOT DUPLICATE THE ISSUE. EACH TIME I TAKE IT IN THEY SAY THE DID A SOFTWARE UPDATE OR AN OIL CHANGE. THE PROBLEM REMAINS.
Power train, Engine, Oct 27, 2018
ENGINE RUNS ROUGH AND IT STUDDED UNDER LOW SPEEDS
Power train, Vehicle speed control, Engine, Oct 15, 2018
I WAS STOPPED AT A LIGHT. WHEN I DEPRESSED THE ACCELERATOR, WARNING LIGHTS FLASHED ON MY DASH, THE ENGINE STALLED AND A MESSAGE TO "SHIFT TO P THEN DESIRED GEAR". CAR WAS HARD TO START AFTERWARDS, ISSUE HAPPENED 3 MORE TIMES ON THE WAY BACK HOME (LESS THAN 1 MILE). CAR HAS BEEN BROUGHT TO MECHANIC FOR DIAGNOSTIC TESTING. I DID RESEARCH ONLINE AND THIS APPEARS TO BE A KNOWN ISSUE WITH THE TRANSMISSION. HOPEFULLY WILL STILL BE COVERED UNDER WARRANTY.
Power train, Engine, Oct 13, 2018
OIL FILTER HOUSING ASSEMBLY IS LEAKING. YOU CAN SEE OIL LEAKING OUT OF A PORT WHILE RUNNING. OIL IS PUDDLING UP AND RUNNING DOWN THE MOTOR. THIS CAN CAUSE ENGINE FAILURE OR A FIRE.. THIS VEHICLE WAS PURCHASED CERTIFIED PRE OWNED; I AM NOT SURE IF THIS IS STIL UNDER WARRANTY. DEFINITELY IS A SAFETY HAZARD ALSO THE TRANSMISSION ON OCCASION SHIFTS REALLY HARD WHEN MOVING FROM ONE GEAR TO THE NEXT.
Power train, Vehicle speed control, Engine, Oct 7, 2018
I WAS IN THE TURNING LANE TO TURN INTO A GROCERY STORE AND WHEN I ACCELERATED TO TURN MY JEEP ACCELERATED THEN THE CHECK ENGINE LIGHT CAME ON THE SERVICE TRANSMISSION LIGHT, TRACTION CONTROL LIGHT, SERVICE PARKING BRAKE LIGHT,THERE WERE SEVERAL LIGHTS THAT CAME ON AND MY JEEP WAS STILL RUNNING BUT STOPPED ACCELERATING AS I WAS TURNING INTO THE STORE ON A BUSY 4 LANE ROAD AND I WAS PUSHING THE GAS BUT THE VEHICLE WOULD NOT MOVE I COASTED INTO THE START OF THE PARKING LOT WHERE IT WAS NOW TELLING ME TO SHIFT MY CAR INTO PARK AS I DID THEN SHIFTED BACK TO DRIVE AND TRIED TO FINISH PULLING INTO THE STORE PARKING LOT AND STILL NOTHING. SO I PUT THE VEHICLE INTO PARK SHUT IT OFF SAT FOR A MIN TURNED IT BACK ON PLACED IT BACK IN DRIVE THE CHECK ENGINE LIGHT WAS STILL ON SO I DROVE IT TO THE NEAREST AUTO ZONE TO GET THE CODE CHECKED BECAUSE IT WAS A SUNDAY (TODAY 10/7/18) AND THE DEALER SHIP IS CLOSED. THEY WERE UNABLE TO FIND A CODE AND ONCE THE JEEP WAS TURNED BACK ON ALL LIGHTS WERE OFF. I DROVE IT HOME AND PARKED IT AND I AM TAKING IT TO THE DEAL SHIP TOMORROW. 2 WEEKS AGO THURSDAY SEPT 27TH MY CAR STALLED AND SHUT OFF AT A STOP LIGHT WHILE TAKING MY KIDS TO SCHOOL THE MORNING AFTER FILLING MY CAR WITH GAS. IT STARTED BACK UP IMMEDIATELY THEN SHOOK LIKE IT MAY DIE AGAIN THEN NOTHING. NO LIGHT INDICATORS AT ALL CAME ON DURING THAT INCIDENT SO I FIGURED IT COULD HAVE BEEN BAD GAS AND THOUGHT NOTHING OF IT SINCE I DIDN'T HAVE ANY OTHER TROUBLE TIL TODAY. MY CHILDREN WERE WITH ME BOTH TIMES AND WE GOT LUCKY THIS INCIDENT THAT HAPPENED TODAY SUNDAY OCT 7TH 2018 WE DID NOT GET HIT BECAUSE I BARELY MADE IT INTO THE PARKING.
Power train, Engine, Oct 4, 2018, crash
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING 70 MPH, THE FRONT END OF THE VEHICLE SHOOK AND JERKED, AND THE VEHICLE STALLED. IN ADDITION, THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED. THE MESSAGES "SHIFT TO PARK" AND "DESIRED GEAR" WERE DISPLAYED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (ROCKWALL CHRYSLER DODGE JEEP RAM, 970 E INTERSTATE 30, ROCKWALL, TX 75087, (469) 698-2100) WHERE IT WAS DIAGNOSED THAT THE SHIFTING PAD AND BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 35190705. THE FAILURE MILEAGE WAS 61,730. **TR UPDATED 11/19/18*JB