2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints: engine
523 reports, newest first. Show all
Power train, Engine, Jan 17, 2017
CHECK ENGINE LIGHT CAME ON DECEMBER 17TH AND WHEN WE WERE ABLE TO TAKE IT INTO THE DEALERSHIP FOR THE THIRD TIME WITH TRANSMISSION LIGHT ON ALSO, THEY WERE SUPPOSED TO COMPLETE THE REPAIR AND DID NOT. AS OF JANUARY 16TH, 2017 WE HAVE BEEN NOTIFIED THAT WHEN THE CHECK ENGINE LIGHT CAME ON AGAIN AND WAS HOOKED UP TO BE DIAGNOSED THE ENGINE NEEDED TO BE REPLACED. WE CANNOT GET A STRAIGHT ANSWER ON ANYTHING BUT I KNOW IT IS RELATED TO THE TRANSMISSION. ALL THAT JEEP HAS DONE EACH TIME IS RESET THE COMPUTER TO WIPE OUT THE WARNING LIGHTS AND SENT US ON OUR WAY. IT COULD HAVE AT ANYTIME INJURED OR KILLED MYSELF, MY HUSBAND, CHILD AND ANYONE ELSE WHILE WE CONTINUED TO DRIVE THE VEHICLE.
Engine, Jan 12, 2017
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY AT 60 MPH, THE ENGINE STALLED. THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER WITHOUT ANY WARNING. THE VEHICLE WAS TOWED TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 22,000.
Power train, Engine, Jan 12, 2017
ON 3 OCCASIONS. I'VE HAD THIS VEHICLE AT THE DEALERSHIP, EXPLAINING THE VEHICLE HARD SHIFTS, LUNGES, DISENGAGES, 'D' WARNING LIGHT BLINKS, AND ENGINE DIES. AND EACH TIME THE SERVICE WRITER TELLS ME THEY CAN FIND NO PROBLEMS. ACCORDING TO AUTOMOTIVE NEWS REPORT DATED FEB. 2, 2015, THIS IS NOT NEW NEWS. JAN. 11, 2017, MY WIFE WAS DRIVING HOME FROM WORK AFTER DARK, IN THE INSIDE LANE, AND THE ENGINE DIED, AND HAD TO COAST TO THE UNSAFE INSIDE SHOULDER AGAINST THE BARRIER WALL, WITH NO WAY FOR ME TO COME TO HER RESCUE. CALLED A WRECKER, TOWED THE JEEP HOME, ONLY TO GET HOME AND CHECK IT OUT, AND FIND NO EVIDENCE OF ANY PROBLEMS. WHAT'S MORE, THE SERVICE WRITER ALSO TOLD ME THE USUAL AMOUNT OF OIL THIS ENGINE USES (ABOUT A QUART A MONTH) IS NORMAL. *TR
Engine, Dec 30, 2016
MY 2014 JEEP CHEROKEE HAS RANDOMLY BEEN POPPING UP A MUST BE IN PARK TO SHIFT MESSAGE FOLLOWED BY THE BATTERY SIGN AND THEN JUST STALLING OUT. THE DEALERSHIP IS ATTRIBUTING THIS TO LOW OIL LEVEL. MY CAR NEVER GIVES ANY KIND OF MESSAGE THAT STATES THE OIL LEVEL IS LOW AND IS NOT SHOWING THAT THE VEHICLE YET NEEDS AN OIL CHANGE. DEALERSHIP STATES ITS BECAUSE OF INTERMITTENT OIL PRESSURE. THE CAR STALLS OUT TO PROTECT THE ENGINE FROM OVER HEATING. I THINK THIS IS A VERY UNSAFE FEATURE FOR MY CALL TO STALL OUT WITH OUT ANY WARNING IN THE MIDDLE OF A BUSY MAIN CITY STREET. THIS HAPPENED FOUR TIMES IN FIVE DAYS BEFORE I FINALLY DEMANDED THE DEALERSHIP PROVIDE ME A LOANER CAR BECAUSE THEIR NEXT AVAILABLE APPOINTMENT WAS 3 WEEKS OUT.
Power train, Engine, Dec 28, 2016
VEHICLE BEING CONSIDERED FOR LEMON POLICY. VEHICLE IS SURGING / MOVING / CREEPING WHEN STOPPING AT LESS THAN 2 MPH. WIFE WILL NO LONGER DRIVE DUE TO SAFETY CONCERN. HAS FORCED US TO SEEK RENTAL VEHICLE UNTIL CHRYSLER APPROVES SOLUTION. TRANSMISSION "KLUNKING" DURING 2ND TO 3RD GEAR SHIFT CHANGE. RECENT HESITATION FROM ENGINE WHEN STARTING IN 1ST GEAR AS NORMAL. THIS IS NEW TRANSMISSION AND APPEARS TO BE GETTING WORSE SINCE REPLACEMENT AND STALL ISSUE REPORTED DURING HIGHWAY DRIVING WHICH FORCED VEHICLE TO SIDE OF ROAD WITH NO POWER. DEALER NOTIFIED. CHRYSLER WILL NOT AUTHORIZE RENTAL VEHICLE UNTIL RESOLVED, VERY DANGEROUS SITUATION TO CONTINUE TO DRIVE. *TR
Other or unspecified, Engine, Dec 19, 2016
REPORTED OUR PROBLEM IN MAY 2016 -- RECEIVED A RECALL NOTICE MONTHS AFTERWARD, HOWEVER, DEALERSHIP SAID "DIDN'T APPLY TO OUR VEHICLE" - WE HAD EXACT STATED PROBLEM ON THE RECALL NOTICE - SO CONFUSED, FRUSTRATED, NOT TO MENTION AFRAID TO TAKE VEHICLE ON LONG TRIPS ON EXPRESSWAYS - WE RENT CARS FOR THIS (OUR PROBLEM: VEHICLE TURNED "OFF" COMPLETELY IN THE MIDDLE OF A BUSY EXPRESSWAY - WE ARE LUCKY TO BE ALIVE!)
Power train, Vehicle speed control, Engine, Dec 13, 2016
ON BOARD COMPUTER, OBSTRUCTING MAJOR TRAFFIC LANES, DIAGNOSTIC TROUBLE CODE (DTC) DEFAULTS THE TRANSAXEL TO NEUTRAL AND COMPLETE LOSS OF MOTIVE POWER. THE LOSS OF MOTVE MOTIVE COULD CAUSE CRASH WITHOUT POWER. UPDATED 01/17/2017*CT *CN
Power train, Electrical system, Engine, Dec 9, 2016
WHEN DRIVING, THE VEHICLE SHUTS DOWN AND MESSAGE ON DASH SAYS "CAR MUST BE IN PARK IN ORDER TO SHIFT." VEHICLE WILL NOT RESTART. THIS PROBLEM HAS HAPPENED MULTIPLE TIMES WHILE VEHICLE IS IN MOTION. WE HAVE HAD IT TAKEN INTO THE DEALERSHIP WITH NO RESOLVE. AFTER RESEARCHING, THIS IS A COMMON PROBLEM IN THIS YEAR'S MODEL THAT JEEP IS AWARE OF. HOWEVER, THE COMMON RESOLUTION IS DEALERSHIP STILL CLAIMING AN OIL CHANGE IS NEEDED. MOST RECENTLY OUR JEEP WAS 500 MILES UNDER THE DEALERSHIP'S RECOMMENDED OIL CHANGE. I FEAR FOR MY FAMILY'S LIFE IF THIS STALL HAPPENS WHEN CROSSING BUSY HIGHWAYS IN TOWN. *TR
Engine, Dec 7, 2016
THE VEHICLE HAS SHUT OFF WHILE DRIVING IN THE MIDDLE OF AN INTERSECTION ON TWO SEPARATE OCCASIONS. *TR
Power train, Vehicle speed control, Engine, Nov 22, 2016
MY VEHICLE HAS HAD HARD SHIFTING EVER SINCE I PURCHASED IT BRAND NEW IN 2014. THERE'S A SLIGHT DELAY WHEN ACCELERATING WHICH MAKES IT VERY DANGEROUS TO TURN INTO ONCOMING TRAFFIC. IN JANUARY OF 2016, MY VEHICLE ACTUALLY STOPPED ON ME WHILE MAKING A RIGHT HAND TURN WHEN TAKING MY KIDS TO SCHOOL. LUCKILY THE VEHICLE STOPPED IN THE SCHOOL ZONE SO THE ONCOMING TRAFFIC WAS APPROACHING AT A SLOW SPEED. IT TOOK ME FOUR ATTEMPTS TO GET THE VEHICLE STARTED AGAIN. THE SERVICE TRANSMISSION LIGHT CAME ON THE DASH. IT HAD TO BE TOWED TO THE DEALERSHIP THREE TIMES IN JANUARY BECAUSE IT WOULD NOT START, OR IF IT DID, ONCE I STARTED DRIVING THE ON DASH SCREEN WOULD SAY "SHIFT TO DRIVE" AND THEN THE "SERVICE TRANSMISSION" LIGHT WOULD COME ON. THE VEHICLE STOPPED WHILE IN MOTION SO I HAD TO PULL OVER AND WAIT BEFORE STARTING THE VEHICLE UP AGAIN. I WAS TOLD BY THE DEALERSHIP THAT MY VEHICLE NEEDED A TRANSMISSION UPDATE AND A NEW BATTERY. IT WAS EXPLAINED TO ME THAT A BAD BATTERY WILL COST THIS SPECIFIC VEHICLE TO HAVE TRANSMISSION ISSUES. BUT AFTER THE UPDATE AND THE NEW BATTERY, THE HARD SHIFTING AND THE DELAY WHEN ACCELERATING REMAINED. MY VEHICLE IS NOT SAFE TO DRIVE WITH MY THREE KIDS IN THE CAR; THE HARD SHIFTING MAKES IT FEEL LIKE WE WILL GET WHIPLASH AND THE DELAYED ACCELERATION MAKES IT FEEL LIKE THE VEHICLE WILL CAN STOP AT ANYTIME WHILE IN MOTION. I DON'T THINK THE TRANSMISSION UPDATE THAT THE DEALERSHIP DOES IS A SOLUTION TO THIS ONGOING PROBLEM BECAUSE IT HASN'T CORRECTED THE ISSUE ON MY VEHICLE.
Power train, Vehicle speed control, Engine, Nov 19, 2016
HARD SHIFTS, ODD SHIFT POINTS, HESITATES AND LURCHES INTO GEAR
Power train, Vehicle speed control, Engine, Nov 16, 2016
FOR THE 3RD TIME - CHECK ENGINE LIGHT, CHECK GAS CAP LIGHT COME ON, ODOMETER STARTS FLASHING AND VEHICLE LOSES ALL ACCELERATION AFTER THOSE LIGHTS COME UP. YOU CAN FLOOR THE GAS PEDAL AND THE VEHICLE WILL BARELY GET TO 40 MPH. LAST TIME IT WAS BROUGHT TO THE DEALERSHIP THEY PERFORMED FLASHES (3 WEEKS AGO) AND THE ISSUE WENT AWAY. HAPPENED AGAIN TODAY WHILE PULLING OUT OF A BUSY SHOPPING CENTER AND THE CAR LOST THE ABILITY TO ACCELERATE AND HAD TO LIMP IT HOME TO BE TOWED TO THE DEALERSHIP. THE DEALERSHIP ADVISES THEY ARE UNAWARE OF ANY ISSUES LIKE THIS HOWEVER THERE ARE MULTIPLE REPORTS OF THIS MAKE\MODEL\YEAR HAVING THIS EXACT SAME ISSUE. THE FIRST TIME IT HAPPENED I WAS DOING 80 MPH ON THE INTERSTATE AND THE CAR IMMEDIATELY DROPPED TO 40 MPH NEARLY CAUSING A COLLISION.
Steering, Power train, Electrical system, Engine, Nov 15, 2016
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING AT A LOW SPEED, THE VEHICLE STALLED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL IN ORDER TO STEER THE VEHICLE. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. IN ADDITION, WHENEVER THE HEATING OR AIR CONDITIONING UNITS WERE ACTIVATED, A MOLD ODOR EMITTED FROM THE AIR VENTS. THE VEHICLE WAS TOWED TO A DEALER, BUT THE CAUSE OF THE FAILURE WAS UNABLE TO BE DIAGNOSED. THE DEALER SPECULATED THAT THE SOFTWARE NEEDED TO BE RESET. THE VEHICLE WAS REPAIRED. AFTER THE REPAIR, WHILE DRIVING DOWN AN INCLINE AT VARIOUS SPEEDS, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE HESITATED TO MOVE FORWARD. THE RPMS INCREASED. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE SOFTWARE WAS RESET. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 15,000. PARTS DISTRIBUTION DISCONNECT.
Engine, Nov 10, 2016
WHEN SLOWING FOR A STOP SIGN THE CAR STALLED ONCE 5 DAYS AGO BUT RESTARTED AFTER SHUTTING DOWN AND IT WAS FINE. THEN YESTERDAY MORNING IT STALLED 3X BEFORE LEAVING MY DEVELOPMENT. I DROVE TO HAVE THE BATTERY CHECKED LOCALLY AND IT WAS OK. I DROVE TO THE DEALERSHIP WHO TOLD ME THE PROBLEM WAS BECAUSE THE OIL WAS LOW, THAT THESE CARS BURN A QUART OF SYNTHETIC OIL EVERY 2000 MILES AND "WHEN THE OIL RUNS LOW THEY SHUT OFF TO PROTECT THE CAR." WHAT?? AND HOW DANGEROUS. I QUESTIONED A RECALL RECENTLY RECEIVED ABOUT JEEPS STALLING WHILE DRIVING AND WAS TOLD IT WASN'T RELATED. I'M REALLY JUST IN AWE AND DISBELIEF THAT THIS COULD BE A FEATURE THAT THE MANUFACTURER PLANNED FOR!
Power train, Engine, Nov 7, 2016
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 25 MPH, THE ENGINE STALLED WITHOUT WARNING. THE FAILURE RECURRED FIVE TIMES. THE VEHICLE DID NOT RESTART THE LAST OCCASION. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE FAILURE MILEAGE WAS APPROXIMATELY 17,000. PARTS DISTRIBUTION DISCONNECT.
Power train, Vehicle speed control, Engine, Oct 27, 2016
SAFETY RECALL LISTED BELOW. NOTIFIED 2 MONTHS AGO. THIS CAN CAUSE A CRASH WITHOUT WARNING! I AM NOT COMFORTABLE DRIVING A VEHICLE THAT COULD CAUSE SERIOUS BODILY INJURY/DEATH TO MYSELF OR ANYONE ELSE. VIN: [XXX] YEAR: 2014 MAKE: JEEP MODEL: CHEROKEE LIMITED FWD NUMBER OF OPEN RECALLS: 1 NHTSA RECALL NUMBER: OPENS NEW WINDOW TAKES AWAY FROM VIN LOOKUP SECTION> 16V529 RECALL DATE: AUGUST 22, 2016 MANUFACTURER RECALL NUMBER: S55 SUMMARY: THE TRANSAXLE WIRE HARNESS ON YOUR VEHICLE MAY HAVE BEEN BUILT WITH INSUFFICIENT WIRE TERMINAL CRIMP(S). THIS MAY CAUSE AN INTERMITTENT HIGH ELECTRICAL RESISTANCE IN THE TRANSAXLE WIRE HARNESS CIRCUIT(S). A HIGH RESISTANCE CIRCUIT(S) IN THIS WIRING HARNESS WILL CAUSE THE ON-BOARD DIAGNOSTIC SYSTEM TO SET A DIAGNOSTIC TROUBLE CODE (DTC). WHEN THE DTC IS SET, THE SYSTEM DEFAULTS THE TRANSAXLE TO NEUTRAL AND THE CUSTOMER EXPERIENCES A LOSS OF MOTIVE POWER. SAFETY RISK: THE LOSS OF MOTIVE POWER COULD CAUSE A CRASH WITHOUT WARNING. REMEDY: THE TRANSMISSION CONTROL MODULE (TCM) MUST BE REPROGRAMMED WITH NEW SOFTWARE. THE NEW SOFTWARE STRATEGY WILL ELIMINATE THE TRANSAXLE SHIFT-TO-NEUTRAL CONDITION FOR THIS ISSUE, PLACE THE TRANSAXLE IN A FIXED GEAR LIMP MODE AND ILLUMINATE THE MALFUNCTION INDICATOR LAMP (MIL) IF A HIGH RESISTANCE CIRCUIT IS DETECTED IN THE TRANSAXLE WIRE HARNESS. RECALL STATUS: RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Air bags, Service brakes, Engine, Oct 27, 2016, crash
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WHILE ATTEMPTING TO STOP THE VEHICLE, THE ENGINE AND BRAKES FAILED, CAUSING THE CONTACT TO REAR END ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED. THE CONTACT RECEIVED CHEST AND HAND INJURIES, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WOULD BE INVESTIGATED. THE APPROXIMATE FAILURE MILEAGE WAS 48,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Steering, Power train, Vehicle speed control, Engine, Oct 26, 2016
TAKATA RECALL CAR BUCKING WHEN SHIFTING INTO GEAR. ALSO THERE WAS A KNOCKING NOISE WHEN DRIVING AT DIFFERENT SPEEDS AND WHEN TURNING THE WHEEL OR GOING OVER BUMPS. IT GOT SO BAD THAT IT SOUNDED LIKE MY TIRE WAS GOING TO FALL OFF OR THE UNDERNEATH OF MY CAR. ALSO MY CAR WAS SHAKING WHEN IT WOULD HIT A BUMP. THERE WAS ALSO A WHINING NOISE THAT WOULD OCCUR WHEN I TURNED MY WHEEL EITHER WAY. THIS PROBLEM HAS BEEN OCCURRING FOR ALMOST TWO YEARS NOW, EVERYTIME I BROUGHT IT BACK TO THE DEALER THEY STATED THAT MY "CAR WAS FINE" WAS NOT UNTIL I BROUGHT IT TO ANOTHER MECHANIC THAT THEY TOLD ME IT WAS MY FRONT PASSENGER WHEEL BALL JOINT. THIS WOULD OCCUR WHILE THE CAR WAS ON THE HIGHWAY OR SIDE ROADS, AS LONG AS THE CAR WAS IN MOTION. ALSO MY CAR WOULD HAVE PROBLEMS WHEN SHIFTING. THE CAR BUCKED ON MY ON THE HIGHWAY WHEN I WAS GOING 65 THE CAR LIGHTS STARTED FLASHING AND I GOT WARNING LIGHTS STATING TO PUT CAR INTO DESIRED GEAR, CHECK OIL AND TRANSMISSION. I PULLED INTO THE BREAK DOWN LANE AND PUT THE CAR IN PARK. TURNED THE CAR ON AND OFF & THE SAME THING HAPPENED. *TR
Engine, Oct 25, 2016
VEHICLE WILL STALL AND CUT OFF WHILE DRIVING. *TR
Steering, Electrical system, Engine, Oct 13, 2016
WHILE DRIVING THE VEHICLE, ALL OF A SUDDEN THERE WAS A SHUTDOWN OF THE VEHICLE'S COMPUTER/ELECTRICAL SYSTEM, A LOSS OF ANY STEERING CONTROL, AN IMMEDIATE VEHICLE DECELERATION WITH NO ABILITY TO CORRECT BY ACCELERATING, AND A LOSS OF BRAKING CONTROL.
Power train, Electrical system, Engine, Oct 11, 2016
CAR RANDOMLY STOPS MOVING WHILE DRIVING, SOMETIMES WHILE TURNING A CORNER. SEEMS LIKE IT TURNS ITSELF OFF, BUT LIGHTS ON DASH ARE STILL ON. I'M NOT REALLY SURE WHAT CAUSES IT AND AM HOPING THAT IT WILL BE RESOLVED ONCE THEY HAVE A SOLUTION TO THE CURRENT RECALL FOR THE TRANSAXLE WIRE HARNESS. HAVE BROUGHT IT TO DEALER A FEW TIMES AND THEY KEEP TELLING US IT HAS TO DO WITH THE 20% OIL LIFE. I DON'T SEE HOW THAT WOULD MAKE A CAR TURN OFF. AND WHY WOULD THEY MAKE A CAR THAT NEEDS TO HAVE THE OIL CHANGED BEFORE THE OIL LIFE IS UP OR AT ALL.
Power train, Engine, Sep 30, 2016
AFTER PURCHASING THE NEW 2014 JEEP CHEROKEE LATITUDE, I NOTICED THAT IT HAD A ROUGH TIME SHIFTING. THE TRANSMISSION WOULD SHIFT VIOLENTLY FROM 2ND TO 3RD GEAR AND ANYTIME YOU WOULD STOP ON AN INCLINE. WE HAVE HAD ALL THE NECESSARY RECALLS DONE TO THE VEHICLE BUT IT HAS CONTINUED TO HAVE THE SAME PROBLEM. WHEN COMMUNICATING THIS ISSUE TO THE DEALERSHIP ALL I GET IS THAT WE ARE NOT USED TO THE 9 GEAR TRANSMISSION AND WE NEED TO GET USED TO IT. I WILL BE TAKING IT IN FOR THE FOURTH TIME TO SEE IF THEY CAN FIX IT. ON A SECOND NOTE I HAVE ALSO HAD THE VEHICLE TAKEN IN TO THE SHOP TO SEE WHY THE VEHICLE SUDDENLY SHUTS OFF. THIS HAS ALSO HAPPENED TO US ON SEVERAL OCCASIONS, BUT WHEN I TAKE IT TO THE DEALERSHIP THEY TELL ME THERE IS NOTHING WRONG. THIS IS A HUGE SAFETY ISSUE AND CONCERNS ME. THIS WOULD BE A DISASTER IF IT HAPPENS TO DIE WHEN I AM ON THE HIGHWAY. I AM VERY DISAPPOINTED WITH THIS VEHICLE AND MORE SO WITH THE WAY I AM TREATED WHEN I TAKE IT TO THE DEALERSHIP. THERE IS SOMETHING SERIOUSLY WRONG WITH THIS VEHICLE AND IT NEEDS TO BE ADDRESSED BEFORE PEOPLE GET INJURED.
Electronic stability control (ESC), Engine, Sep 26, 2016
LOSS OF MOTOR POWER CAUSING ERROR CODES AND THE SHUT DOWN OF VEHICLE. VEHICLE SOMETIMES RESTARTS BUT OFTEN DOES NOT. THIS OCCURS WHILE VEHICLE IS IN MOTION. VEHICLE HAS BEEN BROUGHT BACK TO DEALER 4 DIFFERENT TIMES SINCE APRIL 1016 AND STILL NOT BEING FIXED. I RECEIVED A RECALL NOTICE AND DEALER STATED PARTS CURRENTLY NOT AVAILABLE ANYWHERE TO REPAIR ISSUE.
Engine, Sep 23, 2016
VEHICLE HAS CUT OFF WHILE DRIVING, UNEXPECTEDLY ON 6 OCCASIONS. THE VEHICLE LOSES POWER, STEERING BECOMES STUFF, AND THE DRIVER DASH SHOWS A MESSAGE TO SHIFT TO NEUTRAL WHILE ACTIVELY IN DRIVE. AFTER SEVERAL ATTEMPTS AT A RESTART, THE VEHICLE EVENTUALLY RESUMES NORMAL DRIVING. THIS HAS OCCURRED IN MY PERSONAL VEHICLE, AS WELL AS A RENTAL VEHICLE.
Power train, Electrical system, Exterior lighting, Latches/locks/linkages, Engine, Sep 21, 2016
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING 50 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT FAILED TO RESPOND. THE SERVICE TRANSMISSION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND THE VALVE BODY AND PARKING BRAKE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED TWO ADDITIONAL TIMES. ON ANOTHER OCCASION, THE HEADLIGHTS BECAME INOPERABLE AND THE "HEAD LAMP OUT" WARNING MESSAGE ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BODY CONTROL MODULE AND HEAD LAMPS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. WHILE DRIVING 15 MPH, THE AUTOMATIC POWER LOCKS FAILED TO OPERATE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIR; HOWEVER, THE SPECIFICS OF THE REPAIR WERE UNKNOWN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 26,000. ..UPDATED 10/13/16 *BF *JS *TR