2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints: engine
523 reports, newest first. Show all
Steering, Electrical system, Engine, Apr 15, 2015
DRIVING 80MPH ON HIGHWAY WHEN COMPUTER SHUT DOWN, LOST POWER STEERING, LOST RESPONSE FROM THROTTLE, RPM WENT TO 0, MPH WENT TO 0. NOTE ON DASH COMPUTER SAID TO SHIFT INTO DESIRED GEAR WHEN THE CAR WAS ALREADY IN DRIVE. NO CHECK ENGINE LIGHT CAME ON. *TR
Engine, Apr 14, 2015
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING AT APPROXIMATELY 20 MPH, THE ENGINE STALLED WITHOUT WARNING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE DIAGNOSTIC RESULTS WERE UNKNOWN. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.
Power train, Engine, Mar 28, 2015
ON MY WAY TO WORK ON MARCH 16TH WHEN MY SERVICE PARK BRAKE MESSAGE CAME ACROSS MY SCREEN ALONG WITH MY CHECK ENGINE LIGHT AND PARK BRAKE LIGHT. ABOUT 10 SECONDS LATER THE SERVICE TRANSMISSION MESSAGE WAS DISPLAYED. I HAD NO POWER WHEN I PRESSED ON THE GAS. I WAS LUCKY ENOUGH TO BE IN A RESIDENTIAL AREA STILL AND COASTED INTO SOMEONE'S DRIVEWAY. I PUT IT IN PARK. WHEN I PUT IT IN REVERSE IT SHIFTED HARD WITH A LOUD THUD. IT LITERALLY SOUNDED LIKE THE ENGINE DROPPED OUT OF THE JEEP. I STILL DIDN'T HAVE ANY GAS POWER SO I PUT IT BACK INTO PARK WITH ANOTHER HARD SHIFT AND LOUD THUD. I TURNED THE JEEP OFF AND BACK ON. I HAD GAS POWER AND IT NO LONGER SHIFTED HARD BUT MY ENGINE LIGHT WAS STILL ON. TOOK IT IN FOR SERVICE THE NEXT DAY. OF COURSE THEY COULDN'T DUPLICATE THE CONDITION WITH SEVERAL TEST DRIVES SO THEY CHALKED IT UP TO A SOFTWARE UPDATE RECALL "OCCUPANT RESTRAINT CONTROL MODULE". FAST FORWARD 11 DAYS LATER, THE EXACT SAME THING HAPPENS. LOST POWER IN GAS PEDAL, SERVICE PARK BRAKE MESSAGE ACROSS SCREEN, CHANGES TO SERVICE TRANSMISSION, THE ENGINE LIGHT, PARKING BRAKE LIGHT AND NOW THE TRACTION LIGHT ALL ON. WHEN I PUT IT IN PARK THEN REVERSE EXTREMELY LOUD AND HARD THUD. THEN ANOTHER MESSAGE CAME ACROSS THE SCREEN, SHIFT TO P THEN DESIRED GEAR. PUT IT BACK INTO PARK WITH A LOUD, HARD THUD. TURNED OFF JEEP THEN BACK ON. GOT POWER BACK IN GAS PEDAL AND WAS ABLE TO GET IT HOME. TAKING IT IN FIRST THING MONDAY MORNING (3/30) FOR THE EXACT SAME ISSUE AS ALMOST 2 WEEKS AGO. AFTER READING ALL THE COMPLAINTS ON THIS SITE AND OTHERS, IT DOESN'T SOUND TOO PROMISING. I BOUGHT THIS JEEP BRAND NEW IN NOV 2013. AND THIS WILL BE THE 4TH TIME ITS BEEN IN FOR SERVICE. THE PREVIOUS TWO WERE FOR A CRACK IN THE TRANSMISSION CASE CAUSING IT TO LEAK TRANSMISSION FLUID (3/3/14) AND FOR A FAULTY INTERNAL CONTROLLER IN MY SHIFTER (5/16/14). *TR
Power train, Engine, Mar 26, 2015
MY FAMILY AND I WERE AT AN INTERSECTION GOING SOUTH MAKING A RIGHT TURN ONTO A BIG STREET. AS MY HUSBAND ACCELERATED, THE CAR WOULD NOT RESPOND, IT WOULD NOT MOVE, IT JOLTED VERY STRONG BUT WOULD NOT ACCELERATE. THERE WAS A MESSAGE FLASHING ON THE CONSOLE SOMETHING LIKE SHIFT TO P THEN TO D, AND THE CHECK ENGINE LIGHT, THE (P)! LIGHT AND BRAKE LIGHT TURNED ON. AS WE WERE STUCK IN THE INTERSECTION MY HUSBAND TURNED THE CAR OFF AND TURNED IT BACK ON BUT IT WOULD NOT ACCELERATE, HE PUT IT IN REVERSE AND WAS ABLE TO MOVE THE CAR VERY SLOWLY OUT OF THE INTERSECTION. IS WAS A SUNDAY MORNING, WE HAD TO WAIT OVER AN HOUR TO HAVE JEEP ROADSIDE SEND A TOW TRUCK. THE CAR WAS AT A DEALER FOR 2 WEEKS, TRANSMISSION WAS REPLACED. JUST GOT IT BACK BUT IT STILL JERKS WHEN SHIFTING GEARS AND SLOW TO RESPOND WHEN YOU ARE AT A STOP AND ACCELERATE. I DON'T FEEL SAFE IN THE CAR AS ITS UNPREDICTABLE, YOU DON'T KNOW WHEN THE TRANSMISSION WILL GIVE OUT. THIS WAS THE SECOND TIME THIS HAPPENED TO US. THE FIRST WAS ABOUT 7 MONTHS AFTER WE BOUGHT THE CAR, AND THE SECOND TIME WAS ABOUT 2 AND HALF MONTHS AFTER THE FIRST TIME. *TR
Power train, Vehicle speed control, Engine, Mar 22, 2015
AFTER A COMPLETE STOP AT A STOP SIGN, "SERVICE TRANSMISSION" MESSAGE APPEARED ON THE SPEEDOMETER, CHECK ENGINE LIGHT TURNED ON, CAR WAS BEEPING ALL OVER THE PLACE, AND COULD NOT ACCELERATE AFTER STEPPING ON THE GAS PEDAL 3 TIMES. I HAD TO TURN OFF THE CAR AND RESTART THE CAR ON THE SPOT. AFTER RESTARTING THE CAR, ENGINE LIGHT STAYED ON AND I WAS ABLE TO DRIVE HOME. PRIOR TO THIS INCIDENT THE CHECK ENGINE LIGHT HAS BEEN ON AND OFF FOR ABOUT A FEW MONTHS SINCE I PURCHASED THE VEHICLE ON NOVEMBER OF 2013. SEEMS LIKE OTHER JEEP CHEROKEE OWNERS ARE ALSO EXPERIENCING SIMILAR PROBLEMS IF NOT MORE SERIOUS AND FATAL. SEVERAL COMPLAINTS FOUND ON THIS FORUM (HTTP://WWW.ABOUTAUTOMOBILE.COM/COMPLAINT/2014/JEEP/CHEROKEE/POWER+TRAIN) REGARDING THE ISSUE REPORTED THAT THEIR VEHICLES LOST POWER ON THE HIGHWAY. OTHER EVEN HAD TROUBLE WITH THEIR GEARS. ALSO THE CAR WOULD ACCELERATE A LITTLE MORE EVEN THE DRIVER HAD LET GO OF THE GAS. THIS IS DEFINITELY A SERIOUS PROBLEM AND NEEDS TO BE ADDRESSED AND INVESTIGATED IMMEDIATELY BEFORE SOMEONE GETS HURT OR EVEN KILLED. *TR
Engine, Mar 16, 2015
WHILE VEHICLE IS IN DRIVE, THE TRANSMISSION WILL NOT ENGAGE OR WILL LOSE SIGNIFICANT POWER, ESPECIALLY ON AN UPSLOPE. IN ORDER TO GET THE CAR INTO GEAR, YOU NEED TO GUN THE ENGINE, CAUSING A JERKING OF THE VEHICLE. IN ORDER TO GET UP A HILL, YOU MUST SPEED (BREAKING THE LAW) SO THAT THE ENGINE HAS ENOUGH TO GET THE TRANSMISSION IN THE PROPER GEAR. THE CAUSE IS DUE TO A SOFTWARE UPDATE BY THE DEALER THAT APPARENTLY CANNOT BE RECTIFIED, AND THE SAFETY OF THE VEHICLE IS SERIOUSLY IN QUESTION BY THE DRIVERS OF THIS VEHICLE. *TR
Power train, Engine, Mar 15, 2015
MY VEHICLE HAS BEEN GIVING LOTS OF TROUBLE SINCE I PURCHASED IT. IT DECIDES TO SHUTDOWN BY ITSELF WHEN IT WANTS TO. IT HAS PUT ME IN SEVERAL SCARY SITUATIONS. USELLY I AM ON THE HWY IN THE LEFT LANE AND IT DECIDES TO SHUT DOWN. GIVING ME ONLY ABOUT 45 SECONDS TO GET OVER. THE EMERGENCY BRAKE WARNING LIGHTS ALONG WITH TRACTION, BATTERY, TRANSMISSION, ENGINE THE CAR DOESN'T KNOW WHAT TO DO. IT HAS BEEN BACK TO THE DEALER FOR 3 COMPUTER UPDATES.IN ADDITION..... THE SECOND TO THE LAST TIME THEY PUT IN A BRAKE SWITCH. NOW THEY HAVE MY CAR. PUTTING IN SOME KIND OF TCM BOX. THE CAR ALSO HESITATES. BLINKER GOES ON BY ITSELF DECIDES TO ACCELERATE ON ITS OWN ETC. I DO NOT BELIEVE MY CAR WILL BE FIXED. IT HAS BEEN HAPPENING SINCE EARLY DECEMBER I HAVE A LEMON. IT IS A VERY DANGEROUS CAR. I HAVE MADE A TOTAL OF 5 PAYMENTS ON THIS CAR. *TR
Power train, Service brakes, Engine, Mar 8, 2015
PROBLEM: DRIVING DOWN I79 CLUNK SOUND "D" ON SHIFTER STARTS BLINKING SERVICE TRANSMISSION MESSAGE APPEARS SERVICE PARKING BRAKE APPEARS MIL CHECK ENGINE LIGHT COMES ON ESC INDICATOR LIGHT COMES ON *PULLED OFF TO THE SIDE OF THE INTERSTATE TURNED CAR OFF, THEN BACK ON REPEATED 4 TIMES DROVE TO A SAFE LOCATION CALLED ROADSIDE ASSISTANCE HAD CAR TOWED TO DEALERSHIP THIS IS THE SECOND TIME THIS CAR HAS HAD A TRANSMISSION FAILURE ON THE INTERSTATE AT 70 MPH. I AM NOW SCARED OF THIS CAR. THIS IS UNACCEPTABLE AND DISAPPOINTING FOR A NEW $34,000 VEHICLE WITH 15,601 MILES ON IT. FIRST TIME THIS HAPPENED AND WAS SERIOUS ENOUGH TO COMPLAIN ABOUT WAS DEC. 14, 2014. *TR
Engine, Mar 2, 2015
CAR MAKES A WHISTLING VERY LOUD WHISTLING NOISE UPON STARTUP AND CONTINUES FOR UP TO 5 MINUTES, EVENING LAST WHILE DRIVING. I HAVE TAKEN THE CAR TO THE DEALERSHIP 3 TIMES FOR THIS ISSUE, WAS TOLD THE FIRST TIMES THAT IT WAS THE BEARINGS? (THEY WERE REPLACED). NOISE STILL OCCURRING, TOOK IT BACK TO THE DEALERSHIP AND THEY REPLACED THE PULLEYS, NOISE STILL HEARD. NEXT, I WAS TOLD THE WATER PUMP WAS CAUSING THE NOISE, IT WAS REPLACED BUT NOISE STILL OCCURRING. NOW, I AM TOLD THE NOISE IS COMING FROM THE ALTERNATOR AND THEY WILL REPLACE THAT PART. I AM CONCERNED ABOUT THE TRUE SOURCE OF THE NOISE AND WHETHER OR NOT IT WILL HAVE A MAJOR AFFECT ON THE ENGINE LATER ON. *TR
Power train, Engine, Mar 2, 2015
I WAS DRIVING ON THE FREEWAY WHEN THE CAR STARTED DECELERATING RAPIDLY, THE "PARK" ICON CAME ON AND THE MESSAGE CENTER SAID "UNABLE TO SHIFT GEARS WHILE IN PARK, CHECK TRANSMISSION" AND THE ENGINE LIGHT CAME ON. I WAS UNABLE TO ACCELERATE. THANKFULLY, I WAS ABLE TO PULL OVER TO THE SHOULDER BUT THE CAR WOULD NOT SHIFT GEARS. I TURNED THE CAR OFF AND IMMEDIATELY TURNED IT BACK ON AND THE CAR WAS STILL UNABLE TO SHIFT GEARS, I COULD FEEL THE CAR TRYING TO SHIFT GEARS BUT COULDN'T. ENGINE LIGHT AND UNABLE TO SHIFT GEARS/CHECK TRANSMISSION MESSAGE STILL APPEARING. I TURNED OFF THE CAR A SECOND TIME AND WAITED A MINUTE OR TWO AND TURNED THE CAR BACK ON. AT THAT POINT, I WAS ABLE TO SHIFT GEARS AND ACCELERATE AGAIN, HOWEVER, THE "CHECK ENGINE" LIGHT WOULD NOT GO OFF. *TR
Power train, Electrical system, Engine, Mar 2, 2015
WHEN SHIFTING FROM PARK TO REVERSE OR DRIVE, THE VEHICLE WILL OCCASIONALLY NOT SHIFT INTO GEAR, EVEN THOUGH THE DISPLAY AND SHIFT CONTROL INDICATES THAT THE CAR IS IN REVERSE OR DRIVE. WHEN THIS HAPPENS, WHEN I RELEASE THE BRAKE AND APPLY THE GAS, THE CAR DOES NOT MOVE. THIS HAPPENS ABOUT ONCE EVERY 10-15 TIMES THE CAR IS SHIFTED FROM PARK. THE MOST SERIOUS INCIDENT HAPPENED WHEN I WAS PARKED UPHILL. I SHIFTED THE CAR INTO DRIVE, BUT WHEN I PUSHED THE ACCELERATOR PEDAL THE CAR DID NOT MOVE FORWARD BUT INSTEAD STARTED ROLLING BACKWARD. I HAD TO MOVE THE SHIFTER INTO PARK, AND AGAIN INTO DRIVE BEFORE THE GEAR WOULD ENGAGE. ADDITIONALLY, THERE HAVE BEEN TIMES THAT THE CAR WILL NOT ACCELERATE AFTER BEING STOPPED AT AN INTERSECTION. WHEN I APPLY THE GAS, THE CAR WILL HESITATE FOR 1-2 SECONDS BEFORE ENGAGING AND MOVING FORWARD. I AM CONCERNED THAT THESE ISSUES WILL END UP PLACING MYSELF OR MY OCCUPANTS IN DANGER IF AN EMERGENCY SITUATION ARISES WHILE ON THE ROAD, OR IF THE TRANSMISSION FAILS COMPLETELY AND I ROLL BACK INTO ANOTHER CAR. *TR
Power train, Engine, Feb 27, 2015
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE DECELERATED AS THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NO REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 5,400.
Electrical system, Engine, Feb 23, 2015
WHILE DRIVING THE VEHICLE THE INSTRUMENT PANEL STARTING RUNNING A CHECK SYSTEM CYCLE, IE. TRANSMISSION SERVICE NEEDED, ANTI-LOCK BRAKE NEED SERVICE, BATTERY NEEDED TO BE CHECKED, MIL WAS ON, ETC. (I HAVE VIDEO OF ONE OCCURRENCE) AND I WAS NO LONGER ABLE TO ACCELERATE THE CAR EVEN THOUGH THE ENGINE WAS STILL RUNNING. THE ELECTRONIC PARKING BRAKE WAS ENGAGED AND I COULD NOT DISENGAGE IT. AFTER THE CAR SLOWED DOWN I TURNED THE ENGINE OFF AND ON SEVERAL TIMES UNTIL I WAS ABLE TO ACCELERATE THE CAR. THE MIL WAS NOW ON STEADILY. THIS HAS HAPPENED 4 TIMES NOW. *TR
Power train, Vehicle speed control, Engine, Feb 13, 2015
JUST ENTERING THE HIGHWAY DOING THE SPEED LIMIT OF 70 MPH WITH MY NEWBORN CHILD ALL OF A SUDDEN MY CAR SUDDENLY STALLED / SHOOK/ AND HALTED WHILE TRYING TO FIND A SAFE PLACE TO PULL OVER ON THE HIGHER WAY. THE SERVICE TRANSMISSION LIGHT CAME ON. THIS IS A HUGE SAFETY CONCERN THAT I HAD TO SOMEHOW FIND A WAY TO PULL OVER ON THE SIDE OF A MAJOR HIGHWAY WITH AN INFANT IN THE CAR WHILE MY CAR WAS STALLING OUT. *TR
Power train, Engine, Feb 4, 2015
2014 JEEP CHEROKEE. CONSUMER WRITES IN REGARDS TO TRANSMISSION PROBLEMS. *SMD THE CONSUMER STATED ON OCTOBER 7, 2014 AS SHE PULLED OUT ONTO THE HIGHWAY, THE VEHICLE STALLED. SHE MANAGED TO DRIFT TO THE SIDE OF THE ROAD. SHE LET THE VEHICLE SIT FOR A MINUTE AND THEN RE-STARTED IT. SHE BEAN TO DRIVE AND THE VEHICLE BEGAN TO BUCK AND LOST POWER. SHE PULLED OVER FOR A SECOND TIME AND LET IT SIT FOR A MINUTE, ATTEMPTED TO RE-START IT WHICH WAS SUCCESSFUL, BUT SHE COULDN'T GO OVER 25 MPH. SHE DROVE TO THE DEALER. THE DEALER KEPT THE VEHICLE FOR A WEEK. A DIAGNOSTIC TEST REVEALED A PROBLEM WITH THE TRANSMISSION. ONE MONTH LATER, AS SHE WAS PULLING OUT ONTO THE MAIN ROAD, THE VEHICLE LOST POWER AGAIN. SHE MANAGED TO GET THE VEHICLE TO THE DEALER. A DIAGNOSTICS TEST REVEALED THE VEHICLE SHUT OFF, DUE TO LOW OIL. THE CONSUMER CLAIMED THE VEHICLE WASN'T SCHEDULED FOR AN OIL CHANGED FOR ANOTHER 1,000 MILES. THE DEALER ADVISED THE CONSUMER TO BRING THE VEHICLE BACK WITHIN 3,000 TO SEE IF THE VEHICLE WAS BURNING OIL. *JB
Power train, Electrical system, Engine, Fuel/propulsion system, Jan 4, 2015
MY WIFE WAS ON HER WAY TO WORK FOR THE LAST DAY BEFORE CHRISTMAS AND GOT 2 BLOCKS FROM THE HOUSE BEFORE CALLING FOR HELP. THE VEHICLE LOST POWER AND LUCKILY SHE WAS ABLE TO GET OFF OF THE ROAD. IT WAS RAINY BOTH THE DAY BEFORE AND THAT MORNING ALSO. SHE SAID THERE WAS A MESSAGE THAT CAME UP SAYING SHIFT INTO PARK AND START THE CAR. SHE COULDN'T GET IT TO START AGAIN. I MET HER AND AFTER TRYING, GOT THE CAR GOING BUT NOTICED THAT I DIDN'T FEEL ANY RESPONSE OR HEAR ANY ENGINE REVVING WHEN PUSHING THE GAS PEDAL DOWN. IT ALSO SEEMED TO START FAIRLY ROUGH. SHE TOOK MY VEHICLE TO WORK. I CHECKED THE VEHICLE LATER AND IT STARTED OK. THE BATTERY VOLTAGE WAS THE NORMAL 12.6V AND 14.7V WHEN RUNNING. AT FIRST I THOUGHT IT WAS A FLUKE. THE NEXT DAY AS THE VEHICLE WOULDN'T START. WE DECIDED TO WAIT UNTIL FRI MORNING WITH CHRISTMAS BEING THURS. THE VEHICLE DID START BEFORE THE FLATBED TOWED IT OFF TO THE DEALER. THE DEALER HAD THE VEHICLE ALL DAY AND WAS ABOUT READY FOR ME TO PICK IT UP WHEN THEY NOTICED A LOSS IN PRESSURE AT THE FUEL PUMP AND DECIDED TO REPLACE IT. AFTER WE GOT THE VEHICLE BACK IT RAN OK FOR A FEW DAYS BUT THEN ON 1/3/2015 IT CUT OUT AGAIN ABOUT TWO BLOCKS FROM OUR HOUSE IN THE OTHER DIRECTION.. IT WAS AGAIN RAINY OUTSIDE. SHE AGAIN SAW THE SAME MESSAGE. I MET HER AND GOT IT STARTED AGAIN BUT ALSO AGAIN NOTICED NO REACTION TO STEPPING ON THE GAS PEDAL. WHEN I SHIFTED IT INTO REVERSE IT THEN SEEMED TO REACT TO GIVING IT GAS FINE AND DROVE HOME OK. WE TOOK IT TO CHURCH AND AROUND TOWN THE NEXT DAY AND IT SEEMED FAIRLY NORMAL. HAVING GONE THROUGH ROUGH SHIFTING PROBLEMS WITH THIS VEHICLE EARLY AND TWO TRANSMISSION PROBLEMS WITH CHRYSLER GRAND VOYAGERS AND THEN THIS JEEP AND THE ARTICLES ON THIS SITE THAT SEEM TO BE POINTING TO JEEP TRANSMISSIONS I THINK CHRYSLER BETTER COME UP WITH THE RIGHT FIX VERY SOON BEFORE SOMEONE GETS KILLED. *TR
Power train, Vehicle speed control, Engine, Jan 4, 2015
VEHICLE HAS BEEN TAKEN TO DEALER FOR SAME ISSUE 4 TIMES. THE INFORMATION REFLECTED INDICATES THE FIRST TIME THAT WE BROUGHT THE CARE IN. INITIALLY WE TOOK THE CARE IN BECAUSE VEHICLE WAS SHIFTING ROUGHLY AND WOULD SOMETIMES DELAY BEFORE ENGAGING GEAR WHEN PRESSING ACCELERATOR. AFTER VEHICLE REPROGRAMMED AND RETURNED TO CUSTOMER IT WAS BEING DRIVEN ON FREEWAY AT NORMAL SPEEDS WHEN THE CHECK TRANSMISSION LIGHT CAME ON, TOLD DRIVER TO PULL OVER AND THE VEHICLE LOST ABILITY TO ACCELERATE. VEHICLE COASTED TO SIDE OF FREEWAY AND WAS TOWED TO DEALER WHO ATTEMPTED TO FIX VEHICLE. VEHICLE RETURNED TO CUSTOMER, A SHORT TIME LATER VEHICLE HAD SAME ISSUE ON FREEWAY. AGAIN TOWED TO DEALER WHO AGAIN ATTEMPTED TO REPAIR VEHICLE AND REPLACED TRANSMISSION. A COUPLE OF MONTHS LATER WHILE DRIVING ON THE FREEWAY AGAIN VEHICLE EXHIBITED SAME EXACT BEHAVIOR. WAS TOWED TO DEALER AWAITING RESOLUTION OF ISSUE. THIS PROBLEM REPRESENTS A SIGNIFICANT SAFETY HAZARD. REVIEW OF SIMILAR INCIDENTS ON THIS WEBSITE AS WELL AS OTHER WEBSITES INDICATES THIS IS A WIDESPREAD PROBLEM THAT TENDS TO OCCUR AT HIGH RATES OF SPEED WHEN A COMPLETE LOSS OF VEHICLE POWER IS DANGEROUS TO BOTH THOSE DRIVING THE AFFECTED VEHICLE AND THOSE ON THE ROAD. *TR
Engine and engine cooling, Dec 26, 2014
I WAS PARKED ON 12.21.2014 WITH THE ENGINE SHUT DOWN. WHEN I TRIED TO START THE VEHICLE IT DID NOT START AS A MATTER OF FACT THERE WAS NOT CRANKING OR ANY NOISE. I CALLED THE ROAD SIDE ASSISTANCE FOR CHRYSLER AND THEY SENT A PERSON TO JUMP THE CAR BATTERY. IT DID NOT WORK. LONG STORY SHORT THEY TOWED MY JEEP INTO THE DEALERSHIP CROWN CHRYSLER OF CHATTANOOGA WHICH IS THE SAME DEALER THAT SOLD ME THE VEHICLE BACK ON 7.21.2014. WEEKS BEFORE I NOTICED A SHAKING IN THE FRONT OF THE VEHICLE SPECIALLY WHEN ACCELERATING. I BROUGHT THE VEHICLE INTO THE SAME DEALERSHIP I JUST MENTIONED. I EXPLAINED THE SITUATION AND LEFT THE VEHICLE THERE FOR SOME DAYS SO THEY COULD FIX IT FROM 12.08.2014 TO 12.15.2014. WHEN I CAME BACK THEY TOLD ME THERE WAS NOTHING WRONG WITH THE CAR IN THE RECEIPT THEY GAVE ME IT IS WRITTEN "TEST DROVE VEHICLE AND FOUND NO ISSUES WITH STEERING...PERFORMED COMPLIMENTARY CROWN MULTI-POINT INSPECTION". 1 WEEK AFTER THE JEEP BROKE DOWN AND GOT TOWED AS I DESCRIBED BEFORE. IF THIS HAPPENS DRIVING AN ACCIDENT COULD HAVE HAPPENED. *TR
Electrical system, Engine, Dec 23, 2014
ON MY WAY TO WORK ONE MORNING, I WAS DRIVING ON A THREE-LANE HIGHWAY, GOING ROUGHLY 73 MPH WHEN SUDDENLY, AS I WAS ATTEMPTING TO MAINTAIN MY CURRENT SPEED 'CONSISTENT WITH TRAFFIC FLOW 'MY VEHICLE WOULD NOT ENABLE ME TO ACCELERATE. DURING MY INABILITY TO ACCELERATE, MY VEHICLES ELECTRICAL SYSTEM SURGED, ILLUMINATING MY CHECK ENGINE LIGHT, TRACTION CONTROL LIGHT, AND CABIN LIGHTS. AS A RESULT, IN ORDER TO REMAIN UNINJURED, I CROSSED THREE LANES OF MODERATELY CONGESTED TRAFFIC, AND TURNED MY VEHICLE OFF FOR APPROXIMATELY 5-7 MINS. UPON STARTING MY CAR, I WAS ABLE TO ACCELERATE; HOWEVER, BOTH LIGHTS WERE LIT ON MY DASHBOARD. AFTER DRIVING 130 PLUS MILES, I IMMEDIATELY DROVE TO THE DEALERSHIP I PURCHASED MY VEHICLE FROM'THEY CONDUCTED TESTS; RESULTING IN A COMPUTER GLITCH. THE DEALERSHIP ADDRESSED THIS BY CLEARING THE TRANSMISSION CONTROL MODULE. THIS ANSWER WAS VERY UNSATISFACTORY TO ME AS I PURCHASED THIS VEHICLE BRAND NEW IN JUNE 2014 WITH LESS THAN 100 MILES. THEREFORE, I CONTACTED THE MANUFACTURE AND SOUGHT ASSISTANCE. SINCE, I HAVE BEEN ASKED TO MAKE AN APPOINTMENT WITH 2 DIFFERENT DEALERSHIPS, TOTALING 4 SERVICE VISITS 'ALL INCLUSIVE. OVER ALL, I AM EXTREMELY UPSET AND UNSATISFIED. BUYING A NEW VEHICLE WITH TRANSMISSION ISSUES AND OR COMPUTER ISSUES IS NOT IDEAL OR EXPECTED. NOW, I AM SLIGHTLY PARANOID EVERY TIME I DRIVE MY VEHICLE 'HOPING I WILL BE ALIVE TO RETELL BOTH THE DEALERSHIP AND MANUFACTURE THIS PROBLEM HAS BEEN DUPLICATED. *TR
Power train, Engine, Dec 12, 2014
I WAS TRAVELING ON THE FREEWAY DURING RUSH HOUR TRAFFIC IN THE LEFT LANE, TRAFFIC WAS STOP AND GO. TRAFFIC SLOWED DOWN, ONCE TRAFFIC STARTED MOVING AGAIN I STEPPED ON THE GAS BUT THE CAR WOULD NOT ACCELERATE, IT WOULD NOT RESPOND AT ALL. I LOOKED AT THE DASH BOARD AND A SERVICE TRANSMISSION MESSAGE APPEARED ON THE SCREEN. I ALSO HAD A (P)! LIGHT ON BUT THE PARKING BRAKE WAS NOT ON. I TRIED TURNING THE CAR OFF AND TURNING IT BACK ON AND THE CAR JERKED VERY STRONGLY BECAUSE I WAS IN TRAFFIC I THOUGHT SOMEONE HAD HIT ME BUT IT WAS MY CAR THAT HAD SHAKEN VERY VIOLENTLY. I PUT IT IN NEUTRAL IT ROLL JUST A BIT AND THEN WOULD NOT MOVE THE CAR WOULD NOT MOVE AT ALL. CHP HAD TO TOW ME OFF THE FREEWAY. AFTER A DAY AT THE DEALER, WE WERE TOLD IT WAS A BAD CONNECTION BETWEEN THE COMPUTER AND THE TRANSMISSION AND THAT THE CAR WAS NOW FIXED. I WAS LUCKY NO ONE HIT ME WHILE I WAS STUCK IN THE MIDDLE OF THE FREEWAY AND THAT MY KIDS WERE NOT IN THE CAR. I DRIVE ON THE FREEWAY ALL THE TIME, THE CAR IS LESS THAN A YEAR OLD AND I AM VERY AFRAID TO DRIVE THIS CAR. AFTER READING OTHER SIMILAR CASES I FEEL THIS IS A MAJOR SAFETY ISSUE WITH THIS TYPE OF CAR AND THAT SOMEONE (NTSB) SHOULD REVIEW TRANSMISSION ISSUES WITH THESE CARS FURTHER. *TR
Power train, Engine, Dec 11, 2014
WHILE DRIVING DOWN THE INTERSTATE AT 70 MPH THE ELECTRONIC TRANSMISSION DISENGAGED AND THE VEHICLE STARTED DECELERATING TO A STOP.. LUCKILY THE TRAFFIC WAS LIGHT AND I WAS ABLE TO PULL OFF TO THE SHOULDER BEFORE COMING TO A STOP. THE VEHICLE DID NOT ROLL , IT STARTED SLOWING AS IF BRAKING., I WAS LUCKY TO NOT BE REAR ENDED, THERE WAS NO FOR WARNING AND PROBABLY NO BRAKE LIGHTS. I FEEL THE VEHICLE IS UNSAFE TO DRIVE AND WANT TO KNOW WHY IT JUST SHUT DOWN AT 70 MILES PER HOUR, IT MAY HAVE RESULTED IN A SERIOUS ACCIDENT IF THE TRAFFIC HADN'T BEEN SO LIGHT. ARTICLES ON THE INTERNET INDICATE THE LAUNCH OF THE VEHICLE WAS DELAYED BY TRANSMISSION FAULTS. I BELIEVE IT WAS PUT INTO PRODUCTION FAULTY. PLEASE INVESTIGATE. *TR
Engine and engine cooling, Dec 10, 2014
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 20 MPH, AN ABNORMAL NOISE EMITTED FROM THE ENGINE. THE VEHICLE DECELERATED INDEPENDENTLY, STALLED, AND THE ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE CONTACT WAS INFORMED THAT THE VALVE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED BECAUSE THE PARTS WERE NOT AVAILABLE. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE VALVE BODY WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 13,700. UPDATED 01/21/15*CN
Steering, Electronic stability control (ESC), Engine, Dec 4, 2014
AGAIN, I JUST GOT BACK THE CAR FROM THE DEALERSHIP AT AROUND 4PM (12/3). THE WORK ORDER SAYS THAT THEY HAVE CHANGED/REPLACED THE ADAPTION PART OF THE CAR TO RE-LEARN TO DRIVE. SO, I DROVE IT HOME. AROUND 510PM, IN THE MIDDLE OF THE RAIN THE CAR STOPPED AGAIN. LUCKILY AGAIN, THAT IM NOT IN THE FREEWAY.THE SAME THING, THE CAR STOPPED AND THE DASHBOARD GAVE ME A MESSAGE TO SHIFT GEAR AND THE CAR STARTED TO SHAKE/JITTER. I CALLED THE TOW TRUCK AND THEY TOWED IT AGAIN TO THE GLENDALE DEALERSHIP. THIS IS THE 4TH TIME THAT IT HAPPEN, WITH THE SAME PROBLEM. I AM RISKING MY LIFE AND MY FAMILY'S LIFE. PLEASE HELP! *TR
Steering, Electronic stability control (ESC), Engine, Dec 4, 2014
THIS IS THE 3RD TIME IT HAPPENED. MY PREVIOUS ODI # 16038484. WHILE DRIVING OUT OF THE PARKING LOT THE CAR JUST STOPPED AND THE CAR SCREEN HAS A MESSAGE TO SHIFT THE GEAR. I DID THAT AND THE CAR SHAKES/JITTER. THE PARKING ATTENDANT HELPED ME TO PUSH THE CAR ON THE SIDE.
Engine, Dec 2, 2014
WHILE DRIVING, WHEN I TAKE MY FOOT OFF THE GAS PEDAL IN ORDER TO COAST, THE CAR WILL ACCELERATE. WHILE DRIVING, WHEN I TAKE MY FOOT OFF THE GAS AND BEGIN TO BRAKE, MY CAR WILL ACCELERATE. THIS HAS BEEN HAPPENING SINCE I PURCHASED THE VEHICLE ON OCT 30, 2014. IT WAS A MINIMAL OCCURRENCE AND WOULD COME AND GO, BUT NOW IT OCCURS EVERY SINGLE TIME I DRIVE THE CAR. THIS DAILY ISSUE WHERE MY VEHICLE ACCELERATES WHEN IT SHOULD NOT HAS BEEN GOING ON SINCE APPROXIMATELY MID-LATE NOVEMBER 2014. *JS