2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints: engine
523 reports, newest first. Show all
Power train, Engine, Aug 26, 2014
I WAS DRIVING WITH MY TWO YOUNG CHILDREN THROUGH TOWN. WE WERE TURNING LEFT ON A BUSY CITY STREET WHEN MY VEHICLE WOULD NOT ACCELERATE AND WAS ONLY ABLE TO CREEP THROUGH THE INTERSECTION AT LESS THAN 5 MPH. WE WERE NEARLY T-BONED ON THE SIDE WHERE MY 4 YR OLD CHILD WAS SEATED. THE SERVICE TRANSMISSION MESSAGE LIGHT CAME ON AND CAR BECAME INOPERABLE! IT HAD TO BE TOWED TO THE DEALERSHIP. DEALERSHIP HAD TO COMPLETELY REPLACE TRANSMISSION. THEY OUTRIGHT LIED AND DENIED ANY KNOWLEDGE OF TRANSMISSION ISSUES WITH THIS VEHICLE. IN CONJUNCTION, THEY COULD AND DID NOT ANSWER ANY QUESTIONS REGARDING THE NEW TRANSMISSION AND IF IT WAS ANY DIFFERENT THAN THE ONE THAT FAILED. TO TOP IT OFF MY CAR WAS RETURNED TO ME WITH SEVERAL NEW SCRATCHES, AN EXTRA PART LEFT UNDER THE HOOD, AND A BROKEN HOOD LATCH. I DROVE THE VEHICLE HOME ON A HIGHWAY IN THIS CONDITION AND THANK GOODNESS THE HOOD DID NOT FLY OPEN. THIS ISSUE WITH THE TRANSMISSION IS DEADLY! SOMEONE WILL BE SERIOUSLY HURT OR KILLED BECAUSE OF THIS DEFECT! PLEASE DO NOT PURCHASE THIS CAR. *TR
Power train, Wheels, Engine, Aug 26, 2014
WHEN YOU STEP ON THE ACCELERATOR FROM 0MPH THE CAR STUTTERS AND SHAKES FOR A FEW MPH UNTIL YOU GET TO ABOUT 15-20MPH AND THEN IT DRIVES LIKE NORMAL. *TR
Suspension, Power train, Engine, Aug 26, 2014
FRONT END AXLE BOOT LEAK AND SUBSEQUENT SHAKE/VIBRATION IN FRONT END ON ACCELERATION AND RIGHT TURNS MOSTLY. WENT INTO "LIMP MODE" UPON DRIVING DURING LOW SPEEDS ON MORE THAN ONE OCCASION WITH CHECK ENGINE AND SERVICE TRANSMISSION LIGHTS COMING ON. NO GOOD COMPUTER HISTORY STORED IN ENGINE COMPUTER TO DETERMINE PROBLEM EVEN HAPPENED. SHAKE HAS CONTINUED EVEN WITH REPLACEMENT OF BOTH FRONT AXLES. LIMP MODE AND WARNING LIGHTS HAVEN'T HAPPENED SINCE TRANSMISSION WIRING HARNESS AND TRANSMISSION COMPUTER WERE REPLACED . HAS BEEN SERVICED BY TWO LOCAL DEALERSHIPS FOR OVER A MONTH AND HAVE HAD CUSTOMER SERVICE CONTACT WITH CHRYSLER/JEEP CUSTOMER SERVICE ABOUT ISSUES SINCE TRANSMISSION PROBLEMS. ENGAGED IN LEMON LAW ACTION BECAUSE PURCHASE DEALER HAS STATED ON MORE THAN ONE OCCASION THAT THE SHAKE IS A CHARACTERISTIC OF THE 2014 MODEL OF JEEP CHEROKEE, "ALL OF THEM HAVE IT ON THEIR LOT" SO THERE IS NOTHING TO FIX. I JUST DON'T WANT THIS TO BE A LARGER ISSUE WITH MORE VEHICLES INVOLVED SO I AM REPORTING MY PROBLEMS. *TR
Power train, Engine, Aug 24, 2014
VEHICLE WAS HAVING SEVERE ISSUES SHIFTING GEARS. TRANSMISSION WARNING LIGHT CAME ON, LESS THAN A MILE LATER THE MALFUNCTION INDICATOR LIGHT CAME ON. VEHICLE THEN LOST 4WD CAPABILITY. VEHICLE SEEMED TO STALL OUT AND MAX OUT AT 20 MPH. CAR STOPPED A FEW BLOCKS FROM MY HOUSE WHILE IN A TURNING LANE. TURNED THE CAR OFF AND TURNED IT BACK ON, WAS ABLE TO BARELY MAKE IT HOME. LUCKILY, IT WAS LATE NIGHT AND NO TRAFFIC. COULD'VE CAUSE A BIG ACCIDENT. THE VEHICLE SITS HERE AT THE HOUSE RIGHT NOW BECAUSE IT WILL NOT RUN. CALLING THE DEALERSHIP WHEN THEY OPEN TOMORROW TO TRY AND FIND A RESOLUTION. *TR
Power train, Electrical system, Engine, Aug 23, 2014
I WENT TO SHIFT VEHICLE INTO DRIVE, VEHICLE WOULD NOT SHIFT INTO ANY GEAR. TURNED THE VEHICLE ON AND OFF THREE TIMES, ON THE THIRD ATTEMPT I MANAGED TO GET IN TO SHIFT INTO DRIVE. VEHICLES TRANSMISSION SERVICE AND CHECK ENGINE LIGHTS CAME ON STATING "SERVICE TRANSMISSION START FROM PARK WITH VEHICLE AT ZERO SPEED." WHEN I HAD SHIFTED THROUGH TO DRIVE TO MOVE THE VEHICLE THE TRANSMISSION MADE A CLUNKING SOUND LIKE IT HAD FALLEN OUT OF THE JEEP. I DROVE IT 3 MILES TO MY HOUSE ONLY GOING 30 MPH. WHEN I GOT HOME I ATTEMPTED TO PUT THE VEHICLE INTO PARK AND THE TRANSMISSION WOULD NOT MOVE PAST NEUTRAL. I ATTEMPTED TO REMOVE KEY 4-5 TIMES AND BECAUSE OF THIS THE DASH LIGHTS HAD STAYED ON. I DISCONNECTED THE BATTERY AND HAD THE VEHICLE TOWED TO THE DEALERSHIP THE NEXT DAY. *TR
Power train, Engine, Aug 19, 2014
WHILE SLOWING/BREAKING/DECELERATING FROM ANY SPEED THAT HAS CAUSE VEHICLE TO BE IN GEAR 5+, AROUND 35-25MPH, TRANSMISSION WILL DOWNSHIFT FROM 5-4 AND VEHICLE WILL SURGE. VEHICLE WILL NOT DECELERATE, TRANSMISSION REMAINS IN GEAR 4 AND RPM REMAINS 2K. EXCESSIVE PRESSURE IS REQUIRED ON BRAKE TO SLOW VEHICLE. IF BREAK IS NOT APPLIED, VEHICLE WILL NOT SLOW DOWN AND WILL MAINTAIN 25MPH FOR EXTENDED PERIOD OF TIME. MEASURED DISTANCE I OBTAINED WAS 0.4 MILE BEFORE ENGINE RPM BEGAN TO DECREASE BELOW 2K AND VEHICLE BEGAN TO SLOW WITHOUT BRAKE PRESSURE. *TR
Electrical system, Engine, Fuel/propulsion system, Aug 11, 2014
I AM A NURSE AND TRAVEL FOR A LIVING. ON MY WAY HOME FROM ASSIGNMENT IN WV. JUST OUTSIDE A BOWLING GREEN ON I65. MY CAR JERKED THEN LOST ALL POWER. ENGINE LIGHT, SERVICE TRANSMISSION LIGHT AND BATTERY LIGHTS ALL CAME ON. I WAS GOING 70 MILES AN HOUR. I HAD NO ACCELERATION. I COASTED TO THE SHOULDER, ACROSS 3 LANES OF INTERSTATE. I ATTEMPTED JEEPS EMERGENCY NUMBER BUT GOT THE UNABLE TO CONNECT VOICE MAIL, AFTER 5 MINUTES MY CAR RESTARTED. I REMAINED ON RIGHT SIDE OF ROAD. 65 MILES LATER AND 15 MILES FROM NASHVILLE THE CAR JERKED AND I LOST THE ABILITY TO ACCELERATE ONCE AGAIN. I PULLED OVER AND THE CAR RESTARTED. I AM NOW IN A HOTEL FOR THE THIRD NIGHT AND UNABLE TO GET HOME. I TOOK MY CAR TO JEEP THIS MORNING TO BE SERVICED. I WAS TOLD A COMPUTER MALFUNCTION CAUSED THE PROBLEM. THE DEALER DID NOT OFFER TO PAY FOR RENTAL CAR, HOTEL ECT. THE NEW PART IS SUPPOSED TO BE HERE TUESDAY. NO I WAS NOT KILLED OR INVOLVED IN A CRASH HOWEVER, I CAN THINK OF SEVERAL SCENARIOS WHERE I EASILY COULD HAVE BEEN IN A HORRIBLE CRASH. WHAT IF THE NEW MODULE IS ALSO BAD I ASKED. IT'S LIKE MY NEW LAPTOP I WAS TOLD. SOMETIMES THEY JUST BREAK. *TR
Engine, Fuel/propulsion system, Jul 28, 2014
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE GEAR INDICATOR ON THE GEAR BOX BEGAN TO BLINK AND THE SERVICE ENGINE INDICATOR ILLUMINATED INTERMITTENTLY. THE VEHICLE STALLED WHILE MAKING A LEFT TURN AT AN UNKNOWN SPEED, BUT WAS ABLE TO BE RESTARTED. THE DEALER STATED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. WHILE DRIVING 70 MPH, THE SPEED REDUCED ON ITS OWN AND THE VEHICLE STALLED AGAIN. THE VEHICLE WAS ABLE TO BE RESTARTED AND WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V293000 (VEHICLE SPEED CONTROL). THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.
Engine and engine cooling, Fuel system, Diesel, Power train, Jul 21, 2014
WHILE DRIVING ON FREEWAY SMELLED BURNING OIL SMELL AND SMOKE IN CABIN OF CAR. AT FIRST STOPLIGHT OFF FREEWAY SMOKE WAS VISUALLY EVIDENT AT RIGHT FRONT WHEEL AREA AND SMELL OF BURNING OIL INCREASED. I GOT OUT OF CAR AND LOOKED UNDER RIGHT FRONT SIDE AND NOTICED OIL OR GREASE ON CATALYTIC CONVERTER. *TR
Power train, Engine, Jul 18, 2014
THE 9-SPD AUTOMATIC WILL REV HIGH IN FIRST GEAR UNTIL THE VEHICLE IS STEADY AT 10 MPH AND SLAM HARD INTO SECOND GEAR. SHIFTING FROM SECOND GEAR TO THIRD IS ROUGH AS WELL. HAPPENS EVERY DAY UPON ENGINE START. WHEN THE CAR HAS BEEN WARMED UP FROM DRIVING FOR APPROXIMATELY 15 MINUTES IT GOES AWAY, BUT BEGINS AGAIN UPON BEING SHUT OFF AND COOLED DOWN. THIS ROUGH SHIFTING IS POTENTIALLY DAMAGING/DESTROYING THE AUTOMATIC TRANSMISSION AND CAUSES THE DRIVER/PASSENGERS TO "JERK AROUND" IN THEIR SEATS. *TR
Power train, Engine, Jul 13, 2014
FAULTY TRANSMISSION. *TR
Power train, Engine, Jul 9, 2014
AFTER 2 DAYS OWNING THIS VEHICLE THE TRANSMISSION BEGAN TO HAVE ISSUES SHIFTING FROM PARK TO DRIVE AND REVERSE. I ALSO GOT "SERVICE TRANSMISSION" WARNING LIGHTS AND "SERVICE PARKING BRAKE" WARNING LIGHTS. THE VEHICLE WENT IN FOR SERVICE AND WAS IN THE SHOP FOR 3 DAYS. 2 MONTHS LATER I HAD THE SAME ISSUE AND THE VEHICLE WENT IN FOR SERVICE FOR 4 DAYS. 2 MONTHS LATER THE VEHICLE WENT IN FOR SERVICE FOR THE SAME THING FOR 8 DAYS. CURRENTLY THE VEHICLE HAS BEEN IN FOR SERVICE A 4TH TIME FOR THE SAME THING FOR 3 DAYS SO FAR. PROBLEMS RANGE FROM HESITATION AND/OR JUMPING INTO GEAR FROM PARK TO DRIVE OR REVERSE, ROUGH SHIFTING AT ALL SPEEDS AND PARKING BRAKE INTERMITTENTLY ENGAGING WHEN PLACING THE VEHICLE IN REVERSE FROM PARK. *TR
Power train, Engine, Fuel/propulsion system, Jul 2, 2014
SUBJECT: 2014 JEEP CHEROKEE LIMITED, V-6 ENGINE/9 SPEED TRANSMISSION, PURCHASED 2/25/14. CURRENT MILEAGE: 3940 MILES. THIS SUBJECT AUTOMOBILE IS EXPERIENCING PROBLEMS THAT APPEAR TO BE ASSOCIATED WITH THE TRANSMISSION AND THROTTLE CONTROL. THE PROBLEMS ARE DESCRIBED AS: 1.A SUBTLE CHATTER IN THE TRANSMISSION WHEN ACCELERATING SIMILAR TO CLUTCH CHATTER. THIS OCCURS IN LOWER GEARS. THIS BEHAVIOR IS WORSE WHEN TURNING HARD LEFT/RIGHT WHEN TRANSMISSION IS UNDER AN ACCELERATION LOAD. 2.THE TRANSMISSION SHIFTING (UP AND DOWN SHIFT) CAN BE DELAYED AND VERY ABRUPT. IN GOING UP A HILL, THE THROTTLE RESPONSE IS DELAYED WITH A FOLLOWING ABRUPT, HEAD JERKING DOWNSHIFT. SIMILAR ABRUPT SHIFTS WHEN UPSHIFTING 3.THROTTLE RESPONSE CAN BE ABRUPT (SURGES FORWARD) AT LIGHT THROTTLE APPLICATION. THIS IN ITSELF IS A SAFETY ISSUE WHEN BEHIND A CAR AT A STOP. AS THE CARS IN FRONT MOVE FORWARD, A SLIGHT THROTTLE RESPONSE CAUSES THE CAR TO LURCH FORWARD AND ACCELERATE FASTER THAN THE CAR IN FRONT. THIS HAPPENED TO ME SEVERAL TIMES. FORTUNATELY, I WAS FAR ENOUGH BEHIND TO NOT HIT THE CAR IN FRONT. THIS ISSUE WAS BROUGHT TO THE ATTENTION OF THE DEALER 6/26/14. DEALER STATED "COULD NOT DUPLICATE CONCERN." THIS COMPLAINT IS CONSISTENT WITH OTHER COMPLAINTS FOR THIS ISSUE AND AUTOMOBILE. JUDGING BY THE NUMBER OF SIMILAR COMPLAINTS, IT IS STRONGLY SUGGESTED THAT NHTSA LOOK INTO THIS MATTER BEFORE THERE ARE ACCIDENTS AND/OR INJURIES. *TR
Engine and engine cooling, Electrical system, Jul 2, 2014
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE ACCELERATING FROM A COMPLETE STOP, THE VEHICLE VIBRATED VIOLENTLY AND EXHIBITED DELAYED ACCELERATION. THE CONTACT HEARD AN EXTREMELY LOUD NOISE OUTSIDE OF THE VEHICLE. THE FAILURE OCCURRED WHENEVER THE VEHICLE WAS IN OPERATION. THE DEALER DETECTED A LEAK IN THE EXHAUST AND STATED THAT THE TRANSMISSION FUNCTIONED NORMALLY. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 600.. UPDATED 08-20-14 *BF. UPDATED 09/3/2014 *JS
Power train, Engine, Jul 1, 2014
THE FIRST ISSUE AROSE AS THE VEHICLE WAS BEING BACKED OUT OF A DRIVEWAY. WHILE STILL IN MOTION, THE VEHICLE PRODUCED AN AUDIBLE AND VISUAL COLLISION ALERT WITH NO OBSTRUCTIONS PRESENT. THE VEHICLE STOPPED SUDDENLY, PARTIALLY IN THE ROADWAY, SHIFTED TO NEUTRAL AND SHUT THE MOTOR OFF. IT WAS NECESSARY TO CYCLE THE VEHICLE THROUGH STOP-ACCESSORY-RUN AND BACK TO ACCESSORY BEFORE THE VEHICLE COULD BE PLACED IN PARK. ONCE IN PARK, THE INFORMATION CENTER (EVIC) READ "BATTERY VOLTAGE LOW". AFTER RETURNING TO THE STOP POSITION THE VEHICLE WAS RESTARTED AND THE MALFUNCTION INDICATOR (MIL) REMAINED ILLUMINATED. SCROLLING TO THE BATTERY STATUS ON THE EVIC SHOWED A READING OF 13.9V, WITHIN A NORMAL RANGE. THE VEHICLE WAS PLACED IN DRIVE AND OPERATED PROPERLY, EXCEPT FOR THE MIL FOR 24-HOURS WITH MULTIPLE STARTS AND STOPS. THE FOLLOWING DAY, UPON STARTING THE VEHICLE, AGAIN AN AUDIBLE AND VISUAL ALARM SOUNDED AND THE VEHICLE SHUT DOWN COMPLETELY, WITH THE EVIC READING 4-WHEEL DRIVE UNAVAILABLE. IT THEN CHANGED TO ADAPTIVE CRUISE UNAVAILABLE, THEN FORWARD COLLISION WARNING UNAVAILABLE. AN INDICATOR LIGHT WITH AN EXCLAMATION MARK STATED THAT SERVICE WAS REQUIRED. AGAIN, THE VEHICLE WAS CYCLED THROUGH THE STOP-ACCESSORY-RUN SEQUENCE WITHOUT THE BREAK DEPRESSED TO RE-SET THE ELECTRICAL SEQUENCING. THE VEHICLE WAS RESTARTED AND ONLY THE MIL REMAINED ILLUMINATED. THE VEHICLE WAS THEN ABLE TO BE PUT IN GEAR AND RETURNED TO SERVICE. BOTH OCCURRENCES TOOK IN EXCESS OF ONE MINUTE TO RETURN THE VEHICLE TO OPERATIONAL, AND HAD THEY HAPPENED IN AN ACTIVE TRAFFIC AREA, WOULD HAVE LEFT THE VEHICLE A SITTING DUCK FOR ONCOMING VEHICLES. THE DEALERSHIP HAS BEEN NOTIFIED AND AN APPOINTMENT SCHEDULED TO ADDRESS THE ISSUES. NO REPAIRS COMPLETED TO DATE; OWNER ADVISED THAT THE VEHICLE IS STILL ABLE TO BE DRIVEN, BUT TO KEEP THE PHONE NUMBER TO ROADSIDE ASSISTANCE HANDY. *TR
Power train, Engine, Fuel/propulsion system, Jun 25, 2014
WHEN QUICKLY ACCELERATING FROM A COMPLETE STOP (SUCH AS PRESSING THE GAS PEDAL ALL THE WAY DOWN), MY 2014 JEEP CHEROKEE(3.2L W/ ACTIVE DRIVE I) SIGNIFICANTLY SHAKES FROM LEFT-TO-RIGHT SIMILAR TO WHERE A WHEEL WOULD BE OUT OF BALANCE. THIS SEEMS TO AFFECT PERFORMANCE AS WELL, WHERE THE VEHICLE LAGS TO PICK UP SPEED RIGHT AWAY, WHICH IS CONCERNING WHEN NEEDING TO QUICKLY CROSS EXPRESSWAY INTERSECTIONS. *TR
Engine, Jun 14, 2014
AT 30-40MPH WITH 2RMP MY I WOULD HEAR A VERY LOUD WHISTLING NOISE. ONE DAY LATER MY CAR WOULD START KICKING BACK WHEN ON THE GO. TWO DAYS LATER, MY JEEP CHEROKEE WOULD NOT MOVE AT ALL. I COULD NOT PUT IT IN DRIVE, PARK OR ANY OTHER GEAR. THE CHECK ENGINE LIGHT CAME ON. FEW SECONDS LATER THE ON INFORMATION BOARD SAID, "TRANSMISSION PROBLEM." I HAD TO CALL A TOW TRUCK TO TAKE IT BACK TO THE DEALERSHIP. *JS
Engine, Jun 11, 2014
CHECK ENGINE LIGHT CAME ON AND VEHICLE WAS RUNNING ROUGH. PROBLEM WENT AWAY BUT LIGHT REMAINED ON. CALLED DEALER AND WE AGREED TO DRIVE IT TO SEE IF IT ACTED UP AGAIN. LIGHT WENT OUT TWO DAYS LATER. AT 734 MILES I WAS TURNING A CORNER AND VEHICLE ACTED LIKE IT WANTED TO STALL. LATER THAT DAY TURNED ANOTHER CORNER AND VEHICLE STALLED. I WAS ABLE TO GET IT OFF THE SIDE OF THE ROAD. TOOK ABOUT 5 MINUTES TO GET IT RESTARTED. TOOK TO DEALER AND THEY FOUND THE ENGINE THREE QUARTS LOW ON OIL. FLUSHED ENGINE AND CHANGED OIL AND FILTER. AT 1522 MILES VEHICLE STALLED AFTER TURNING CORNER IN RUSH HOUR TRAFFIC. HAD TO PUSH VEHICLE OFF OF BRIDGE AND OUT OF TRAFFIC. GOT IT STARTED AND TOOK STRAIGHT TO DEALER. ENGINE WAS THREE QUARTS LOW ON OIL AGAIN. ENGINE IS CURRENTLY BEING REPLACED UNDER WARRANTY. IF VEHICLE STALLS ON HIGHWAY OR IN HEAVY TRAFFIC SOMEBODY COULD BE INJURED OR WORSE. I UNDERSTAND ABOUT BAD PARTS BEING A CERTIFIED TECHNICIAN. BUT IF THIS IS A COMMON PROBLEM IT NEEDS TO BE ADDRESSED. *TR
Power train, Engine, Jun 11, 2014
5/8/14 - TRANSMISSION STOPPED WORKING WHILE DRIVING TO WORK. ERROR MESSAGES APPEARED ON THE DASHBOARD AS THE ACCELERATOR LOST ALL POWER CAUSING ME TO FORCE THE VEHICLE OFF THE ROAD. MULTIPLE MORE ERROR MESSAGES APPEARED TO SERVICE THE TRANSMISSION. RPMS HAD BEEN RUNNING HIGH FOR A FEW WEEKS. GEARS WERE NOT SHIFTING PROPERLY. VEHICLE TAKEN TO DEALERSHIP. IT WAS KEPT FOR OVER 2 WEEKS FOR REPAIRS. I WAS TOLD EVERYTHING WAS FIXED. 6/9/14 - SAME EXACT SCENARIO OCCURRED AGAIN. THIS TIME, THE CAR BROUGHT ITSELF TO A HALT. I WAS ABLE TO GET OFF THE ROAD IN TIME. WHEN TRYING TO SHIFT FROM PARK TO DRIVE YOU COULD FEEL THE CAR SHUTTER. RPMS REMAINED EXTREMELY HIGH. CAR WAS TAKEN BACK TO THE DEALERSHIP FOR ADDITIONAL INSPECTION REPAIRS. NO UPDATES. *TR
Power train, Electrical system, Engine, Jun 6, 2014
WAS DRIVING ON A 2 LANE HIGHWAY AND THE JEEP LOST POWER, I PULLED OVER TO THE SHOULDER AND WHEN I REACHED A COMPLETE STOP THE JEEP SHUTOFF. I COULD NOT GET IT THE RESTART. AFTER WAITING 10 MINUTES I FINALLY GOT THE JEEP RESTARTED. WHEN IT STARTED IT RELEASED A HUGE CLOUD OF WHITE SMOKE FROM THE EXHAUST PIPES. THIS IS THE 4TH TIME THIS HAS HAPPENED. *TR
Engine, Apr 7, 2014
I WAS TRAVELING ON 295N IN LEFT LANE JUST PASSING MALL TRAFFIC WHEN ALL OF MY WARNING GAUGES STARTED TO GO OFF, OVER HEAT, OIL, CHECK ENGINE AND OTHERS. THERE WAS A LOUD EXPLOSION THAT SOUNDED LIKE A SHOT GUN IN A BARREL, THE CAR WAS ALL THE WAY TO HOT. IT DIED AND I WAS ABLE TO DIRECT IT OVER TO THE LEFT LANE AND TO THE SHOULDER OF THE HIGHWAY. IT WAS ONLY 2 AND 1/2 MONTHS OLD WITH 2400 MILES ON IT. I CALLED FOR A TOW TO DEALER SHIP. STATE POLICE ARRIVED ON SCENE FOR SAFETY. *TR
Steering, Electrical system, Engine, Apr 2, 2014
UPON ACCELERATION 5MPH, MULTIPLE WARNING LIGHTS. TRANSMISSION LIGHT, RED LIGHTNING BOLT LIGHT, SHIFTING HARD, WHEEL LOCKED UP, BATTERY LIGHT CAME ON, CAR DIED. CAR IS 2 MONTHS OLD. DASH FLASHED RED WRITING, CAN NO SHIFT UNLESS IN P BEFORE DIED. I WAS IN THE MIDDLE OF INTERSECTION WHEN THIS HAPPENED. HURRIED TO TURN CAR OFF AND TURN BACK ON AND IT DROVE. SEEMS TO DO THIS WHEN THE CAR HAS SAT FOR A LONG PERIOD OF TIME. SHIFTS HARD DOESN'T ACCELERATE WHEN THE PROBLEM OCCURS. DATES OCCURRED SAME PROBLEM 3/30, 3/31, 4/1. CAR IS AT THE DEALER FOR REVIEW. THEY DID 3199 PCM SOFTWARE UPDATE 3/31/14. SAME PROBLEM OCCURRED 4/1. *TR
Power train, Electronic stability control (ESC), Engine, Visibility/wiper, Mar 8, 2014
A JEEP AUTHORIZED DEALERSHIP CHANGED THE ENGINE OIL AND OIL FILTER FOR MY VEHICLE. ABOUT 15 MINUTES AFTER I TOOK MY VEHICLE FROM THE DEALERSHIP, THE INCIDENT HAPPENED ON A HIGHWAY. "SERVICE TRANSMISSION" WARNING SHOWED UP FIRST, THE ENGINE LIGHT WAS ON, AND SOME ELECTRONIC FUNCTIONS WERE DISABLED, WHICH INCLUDE, BUT ARE NOT LIMITED TO, THE FORWARD COLLISION WARNING, THE PARKSENSE, THE LANE SENSE, AND THE ADAPTIVE CRUISE CONTROL. THE ESC ACTIVATION / MALFUNCTION INDICATOR LIGHT WAS ON. THERE WAS LOUD RATTLING NOISE FROM THE ENGINE, AND THE VEHICLE WAS SHAKING WHILE MOVING ON THE HIGHWAY. I HAD A DIFFICULT TIME MOVING THE VEHICLE OFF THE HIGHWAY. AFTER I PARKED ON A SURFACE ROAD, I FOUND NO ENGINE OIL WAS REGISTERED ON THE DIPSTICK. THE LEAKED OIL WAS SPLASHED OVER THE VEHICLE'S EXTERIOR. IN PARTICULAR, IT COVERED THE PARKING SENSORS AND THE REAR WINDOW, WHICH DISABLED THE ELECTRONIC SAFETY FEATURES AND GREATLY REDUCED MY VISIBILITY WHILE DRIVING. THE VEHICLES BEHIND ME ON THE HIGHWAY WERE ALSO SPLASHED BY THE LEAKED OIL AND WERE BEEPING AND/OR CUTTING IN MY LANE TO COMPLAIN. THE DEALERSHIP DETERMINED THAT THE RUBBER RING THAT SEALS THE CARTRIDGE HOUSING OF THE OIL FILTER WAS BROKEN, CAUSING THE ENGINE OIL LEAK. THIS O-SHAPED RUBBER RING COMES WITH THE OEM OIL FILTER THAT WAS INSTALLED WHEN THE OIL FILTER WAS CHANGED. THE ENGINE WAS DAMAGED. THE DEALERSHIP STATED THAT NO TEST DRIVE IS REQUIRED TO CHECK IF THERE IS A LEAK FOR OIL CHANGE SERVICE. THREE OTHER JEEP DEALERSHIPS CONFIRMED THIS CLAIM. I BELIEVE THERE IS A DESIGN DEFECT IN THE OIL FILTER SEALING THAT CAN CAUSE LIFE THREATENING ACCIDENTS. I BELIEVE JEEP DOES NOT INSTRUCT THEIR AUTHORIZED DEALERSHIP TO IMPLEMENT AN OIL FILTER CHANGE PROCEDURE THAT ENSURES A PART DEFECT LIKE THIS WOULD BE DISCOVERED BEFORE THE VEHICLE LEAVES THE DEALERSHIP. *TR