2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints: fuel/propulsion system
186 reports, newest first. Show all
Fuel/propulsion system, Nov 9, 2018
AT AROUND 50,000 MILES, THE CHECK VALVE ON THE FUEL TANK FILLER TUBE MALFUNCTIONED. THIS MALFUNCTION CAUSED FUEL FILL NOZZLES AT THE GAS STATION TO AUTOMATICALLY STOP AND IT WAS VERY DIFFICULT TO FILL THE TANK. THE JEEP DEALERSHIP DIAGNOSED THIS ISSUE AS A CHECK VALVE AND THE ONLY SOLUTION TO THE ISSUE WAS REPLACING THE ENTIRE FUEL TANK. I HAD TO PAY OUT OF POCKET EXPENSES TO REPLACE THE ENTIRE FUEL TANK.
Fuel/propulsion system, Nov 1, 2018
THE VEHICLE'S GAS TANK HAS STOPPED WORKING PROPERLY. WHEN I TRY TO FILL IT UP, IT ALMOST IMMEDIATELY STOPS THE PUMP AND USUALLY SHOOT GAS BACK OUT ALL OVER ME HAND AND CLOTHES. I AM ABLE TO GET VERY SMALL AMOUNTS OF GAS IN THE TANK, BUT NOT WITHOUT GETTING GAS SPILLED EVERYWHERE. THIS APPEARS TO BE A MAJOR SAFETY/FIRE HAZARD. MY LOCAL JEEP DEALER FIRST SAID THEY COULD NOT DIAGNOSE THE PROBLEM AND LATER SAID THAT I NEEDED A NEW FUEL TANK AND THAT IT WOULD COST ABOUT $1200 PLUS. I THEN CALLED CHRYSLER TO REPORT THE PROBLEM TO SEE IF THEY WOULD VOLUNTARILY FIX IT. TOO SAY THAT IT WAS AN UNPLEASANT EXPERIENCE DEALING WITH THEIR CUSTOMER SERVICE REPRESENTATIVES WOULD BE AN UNDERSTATEMENT. CHRYSLER SAID THAT SINCE MY VEHICLE WAS A 2014 JEEP CHEROKEE, THAT IT WAS MY PROBLEM AND THEY WOULD NOT REPLACE MY GAS TANK. THEY DID NOT APPEAR TO CARE THAT GAS GETTING ALL OVER MY HANDS AND CLOTHES WAS DANGEROUS.
Fuel/propulsion system, Oct 15, 2018
AFTER REFILLING FUEL, THE CAR TURNED OFF WHILE DRIVING ALMOST CAUSING AN ACCIDENT. THIS PARTICULAR CAR REQUIRES THE SYSTEM TO BE PLACED IN PARK TO RESTART. DEALER LOOKED INTO THEIR SYSTEM AND DISCOVERED TSB TO REPLACE CANISTER AND FUEL PUMP.
Fuel/propulsion system, Oct 4, 2018
THE TECHNICIAN STATED THAT THE GAS TANK "WENT BAD". UNABLE TO FUEL VEHICLE. SAID THIS HAS HAPPENED TO SEVERAL JEEP CHEROKEE MODELS. RECURRING PROBLEM. LARGE COST TO REPLACE. SAFETY HAZARD WHEN FILLING AND POSSIBLE MAJOR SAFETY HAZARD WHEN DRIVING. PRESSURE ISSUES INSIDE TANK.
Power train, Engine, Fuel/propulsion system, Oct 2, 2018
9-SPEED AUTO TRANSMISSION WHICH MINE HAS ROUGH, DELAYED OR SUDDEN SHIFTING OR FAILURE TO SHIFT CONDITIONS WITH GRINDING OR OTHER LOUD NOISE DURING SHIFTING ' HARSH ENGAGEMENT OF GEARS; SUDDEN OR HARSH ACCELERATION/DECELERATION; SUDDEN LOSS OF POWER; PREMATURE TRANSMISSION WEAR OR FAILURE.
Power train, Fuel/propulsion system, Sep 22, 2018
WHEN REFUELING THE VEHICLE WOULD SHUT OFF PREMATURELY AS IF IT WAS FULL AFTER ON 1-2 TENTHS OF A GALLON. TO FILL UP THE TANK TOOK ABOUT 10 MINUTES BECAUSE OF THIS MALFUNCTIONING. SOON AFTER THIS THE TRANSMISSION STARTED TO DEFAULT AND SHIFT TO NEUTRAL WHICH IS A BAD THING WHEN CROSSING MULTIPLE LANES OF ONCOMING TRAFFIC. WHAT I THOUGHT WAS SAFE I SOON LEARNED WAS A SERIOUS RISK TO OTHERS AS WELL AS MYSELF. THIS STARTED HAPPENING MORE FREQUENTLY AND A SOLUTION WAS NEVER FOUND. THE VEHICLE WOULD WORK FINE FOR A FEW WEEKS AND THEN THE VICIOUS CYCLE OF THE ONGOING ISSUE OF DEFAULTING TO NEUTRAL WHILE IN TRAFFIC WOULD OCCUR. JUST THE OTHER DAY THE DIAGNOSIS "POST WARRANTY" IDENTIFIED THAT THE VAPOR CANISTER AND FUEL PUMP WAS THE ISSUE. EARLIER I WAS TOLD THAT REPLACING THE BATTERY SOLVED THE TRANSMISSION PROBLEM, WHICH WASN'T TO BE. REPLACING THE VAPOR CANISTER, AND FUEL PUMP COST $1292.45 AND I'VE ONLY DRIVEN MY VEHICLE FROM THE DEALERSHIP TO THE GARAGE.
Power train, Fuel/propulsion system, Aug 28, 2018
WHEN ACCELERATING FROM A STOPLIGHT THE SERVICE TRANSMISSION LIGHT CAME ON THE CAR SEEMED TO LOSE THE ABILITY TO ACCELERATE PROPERLY. IT RESET ITSELF ONCE WE CAME TO A COMPLETE STOP. THEN WITHIN THE NEXT FEW MILES, IT DID IT AGAIN, THE SAME SCENARIO. THEN IT DID IT AN AGAIN THE THIRD TIME AND IT WOULD NOT ACCELERATE SO WE HAD TO PULL OFF TO THE SIDE OF THE ROAD AND PUT IT IN PARK. IT WAS DANGEROUS BECAUSE WE WERE IN A VERY BUSY INTERSECTION THE THIRD TIME. IT HAS DONE IT SEVERAL OTHER OCCASIONS AND THE ONLY WAY WE CAN GET KEEP IT FROM DOING THAT AGAIN IS TO DRIVE IN MANUAL MODE.
Fuel/propulsion system, Aug 23, 2018
VEHICLE STALLS AND DIES AFTER GAS TANK IS FILLED. HAVE NARROWLY AVOIDED COLLISIONS AND WRECKS WHEN THIS OCCURS. VERY DANGEROUS SITUATION. VEHICLE ELECTRONICS CAUSE YOU TO HAVE TO SHIFT INTO PARK AND RE-START. VERY DANGEROUS SITUATION.
Fuel/propulsion system, Aug 9, 2018
MY VEHICLE DOESN'T START WHEN I PRESS THE START BUTTON. I HAVE TO TAKE MY FOOT OFF THE BRAKES AND TRY STARTING IT AGAIN. IT SEEMS TO BE A FUEL INTAKE ISSUE.
Fuel/propulsion system, Jul 19, 2018
AFTER OWNING THE CAR FOR APPROXIMATELY 1 YEAR, I SUDDENLY SMELLED GASOLINE WHILE DRIVING AND NOTICED THE CAR WAS HARD TO START. TURNS OUT THE FUEL PUMP UNIT HAS A CRACK IN THE TOP WHICH IS CAUSING THE PROBLEM. I AM PRESENTLY AWAITING THE $650 PART AND THE CAR WILL BE REPAIRED NEXT WEEK ($190 LABOR). THE THING IS, I WAS INITIALLY TOLD BY MY REPUTABLE CAR REPAIR SHOP OWNER THAT HE HAS SEEN THIS PROBLEM SEVERAL TIMES OVER AND IS PRETTY SURE THERE IS A RECALL AGAINST IT, THUS NO INITIAL CHARGE. FOR WHATEVER THE REASON, I HAVE NOT BEEN ABLE TO FIND ANOTHER REPORTED INCIDENT OF THIS SPECIFIC NATURE. NONETHELESS, THIS IS A POTENTIAL SAFETY ISSUE AND IS WHY I AM REPORTING IT (IN ADDITION TO HAVING TO SPEND $840 TO REPAIR THE PROBLEM).
Fuel/propulsion system, Jun 15, 2018
I CAN'T FILL UP GAS, IF I DID, THE CAR WOULD STALL. THE ENGINE STOPS RUNNING WHILE DRIVING, IT'S VERY DANGEROUS. I TOOK MY CARD TO THE DEALERSHIP, THEY ONLY TELL ME NOT TO FILL UP THE GAS. OTHERWISE I HAVE TO PAY $1500 DOLLARS TO GET THE CAR FIXED. AND I ONLY HAD THE CAR FOR 2 YEARS, ONLY DROVE 20,000 MILES SINCE PURCHASED
Fuel/propulsion system, Jun 8, 2018
I COULD ONLY PUT VERY SMALL AMOUNTS OF GAS IN TANK AT ONE TIME OR IT WOULD OVERFLOW EVEN THOUGH IT HAD LESS THAN A QUARTER OF A TANK. I TRIED DIFFERENT STATIONS AND IT DIDN'T MAKE A DIFFERENCE. IT WOULD TAKE ABOUT 10 MINUTES TO FILL THE TANK. THE DEALERSHIP HAD TO REPLACE THE GAS TANK
Fuel/propulsion system, May 11, 2018
CAR ENGINE STALLED IN TURNING AFTER A FEW MINUTES OF DRIVING. HAD TROUBLE RESTARTING CAR. AFTER A FEW ATTEMPTS CAR POWERED BACK ON AND BROUGHT TO LOCAL MECHANIC WHICH DIAGNOSTIC CODE CAME UP FOR A LEAK IN A HOSE THAT FUELS THE ENGINE. BROUGHT CAR TO DEALSHIP AND EXPLAINED THAT OIL LEVEL WAS LOW AND NEEDED TO BE CHANGED. THIS WAS 2000 MILE AWAY FROM THE RECOMMENDED 5000 MILE OIL CHANGE. CAR OIL CHANGED AND DIAGNOSTIC CODE CLEARED AND THE SAME ISSUE HAPPENED AGAIN 2000 MILES AWAY FROM THE 5000 MILE RECCOMEND OIL CHANGE. ISSUE IS REPETITIVE FOR ABOUT 5 TIMES IN 3 YEARS.
Fuel/propulsion system, Apr 23, 2018
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS UNABLE TO BE REFUELED BEYOND THREE GALLONS. THE DEALER (LIA CHRYSLER JEEP DODGE RAM IN SCHENECTADY, NEW YORK) WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL ON THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 19,389.
Power train, Engine, Fuel/propulsion system, Mar 29, 2018
AFTER FILLING UP VEHICLE WITH GAS (2 SEPARATE OCCURRENCES), THE VEHICLE WILL CUT-OFF WHILE DRIVING FOR 1-2 BLOCKS. A PROMPT ON THE DASHBOARD WOULD STATE "PLACE GEAR INTO PARK" AND A RESTART OF VEHICLE WOULD BE NECESSARY. FIRST OCCURRENCE HAPPEN IN 2/19/2018 AND 3/28/2018. WHEN FIRST OCCURRENCE HAPPENED, THE VEHICLE WAS DROPPED OFF AT DEALERSHIP AND WAS INSTRUCTED BY SERVICE DEPARTMENT THE VEHICLE NEEDED TO BE "FLASHED OR REPROGRAMMED" TO RESOLVE ISSUE. SINCE THEN, THE SECOND OCCURRENCE HAPPENED RECENTLY 3/28/2018 AND IT NEEDED TO BE TOWED TO DEALERSHIP FOR ANOTHER INSPECTION/DIAGNOSTIC. IT WAS THEN MENTIONED BY SERVICE DEPARTMENT, THE REASON FOR CUT-OFF ISSUE. THE VEHICLE WAS LOW ON OIL (1 QUART LESS). MAJOR CONCERN WITH VEHICLE NOT BEING TRUSTED WORTHY WHILE DRIVING AND POSSIBLE ACCIDENT MAY HAPPEN BECAUSE OF ISSUE. ALSO BEING TOLD 2 DIFFERENT REASONS WHY ISSUE HAPPENED.
Fuel/propulsion system, Feb 23, 2018
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT FUEL FAILED TO ENTER THE FUEL TANK, WHICH SPEWED OUT SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A DEALER (SHEBOYGAN CHRYSLER CENTER INC, 2701 WASHINGTON AVE, SHEBOYGAN, WI 53081, (920) 459-6020) WHERE IT WAS DIAGNOSED THAT THE VALVE IN THE FUEL TANK WAS STICKING. THE DEALER REPLACED THE FUEL TANK. THE MANUFACTURER HAD NOT ISSUED ANY RECALLS, BUT ISSUED THREE TSBS ON THE FUEL SYSTEM. THE MANUFACTURER PROVIDED NO SOLUTION OTHER THAN HAVING THE VEHICLE DIAGNOSED AND REPAIRED BY A DEALER. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Fuel/propulsion system, Feb 13, 2018
WHEN ATTEMPTING TO FILL THE TANK, LESS THAN 0.25 GALLONS WILL GO INTO THE TANK BEFORE THE PUMP CUTS OFF. AT FIRST WE THOUGHT THE PROBLEM MAY HAVE TO DO WITH THE PUMPS AT THE STATION. SO WE TOOK IT TO OTHER STATIONS TO HAVE THE PROBLEM CONTINUE. THERE HAS BEEN NO CHANGE TO THE SITUATION SINCE IT BEGAN. WHEN WE TOOK THE CAR IN FOR SERVICE AND WERE TOLD A VALVE IN THE TANK HAD FAILED AND THE ENTIRE TANK WOULD HAVE TO BE REPLACED. OTHERS WHO HAVE REPORTED THIS PROBLEM ON LINE HAVE SAID THAT REPLACING THE TANK IS NOT A GUARANTEE OF ELIMINATING THE PROBLEM. AFTER REPLACING THE TANK, THE PROBLEM REOCCURRED.
Fuel/propulsion system, Feb 4, 2018
THIS STARTED ABOUT A YEAR AGO WHEN MY VEHICLE 2015 JEEP CHEROKEE HAD APX 60000 MILES, WHEN I FILL MY GAS TANK I NEED TO TRICKLE THE FUEL IN. IF TRY TO FILL IT TOO FAST IT WILL SHUT OFF THE PUMP, MAKING IT APX 10-15 MINUTES TO PUMP 10 OR MORE GALLONS, WHEN IT IS FINELY IS FULL, IT WILL OVER FLOW AND "BURP" OUT THE FUEL ALL OVER THE SIDE OF THE VEHICLE AND THE PERSON FILLING THE TANK. I WENT TO THE DEALER AND THEY SAID I NEEDED TO REPLACE THE FUEL TANK AND IT WAS NOT UNDER WARRANTY. THE FUEL TANK WAS ON BACK ORDER AND WOULD BE 2 TO 4 WEEKS. IN THE MEAN TIME THE PROBLEM WENT AWAY BEFORE THE BACK ORDERED TANK CAME IN. NOTE THE DEALER NEVER DID CALL WHEN THE PART CAME IN IF IT DID. I DID NOT HAVE THE TANK REPLACE THIS LASTED APX 6 MONTHS UNTIL THE PROBLEM STARTED AGAIN. THIS SOUNDS LIKE A MANUFACTURERS DEFECT, THAT IS DANGEROUS (SPILLED FUEL), ENVIRONMENTALLY BAD AND WASTEFUL. I HAVE SPOKEN TO OTHER JEEP OWNERS WITH THE SAME PROBLEM AND HAVE HEAR ABOUT THE SAME PROBLEM FROM SEVERAL EMPLOYEES AT THE GAS STATIONS I HAVE USED. I WOULD UNDERSTAND IF THERE WAS A WEARABLE PART INVOLVED, BUT WHAT CAN WEAR OUT ON A FUEL TANK IN 60000 MILES AND 2.5 YEARS. I BELIEVE THIS SHOULD BE A JEEP RECALL AND SHOULD BE COVERED BY JEEP.
Fuel/propulsion system, Jan 28, 2018
MY 2014 JEEP CHEROKEE WHEN I PUT GAS IN IT .I PUT THE GAS CAP THEN GOT IN IT PUT MY FOOT ON THE BRAKE AND PUSH THE START BUTTON IT START ED THEN I PUT IT IN DRIVE AND WE COULDN'T GO ANY WHERE. IT JERK SOME THEN JUST SHUT DOWN. WHEN WE FINELY GOT GOING IT QUIT AGAIN AND AGAIN FINELY WHEN IT STARTED I RAN ALL STOP SIGN UNTIL I COULD GET TO SOME TO HELP.THEN THEY SAID IF IT DIDN'T SHOW A CODE THEY COULDN'T DO ANYTHING ABOUT IT .
Fuel/propulsion system, Jan 12, 2018
3.6L PENTASTAR ENGINE CRACKED OIL FILTER HOUSING. OIL FILTER HOUSING CRACKED AND BEGAN TO LEAK LARGE AMOUNTS OF OIL. CRACK OCCURRED DURING COLD WEATHER AND WAS 9 MONTHS AFTER OIL CHANGE (NOT RELATED TO OVER TOURQING OF FILTER HOUSING). 100S OF COMPLAINTS LOGGED ONLINE FOR THE SAME ISSUE ON THIS ENGINE. NEEDS TO BE RECALLED. THEY REFUSE TO COVER VIA 100K POWERTRAIN WARRANTY.
Power train, Engine, Fuel/propulsion system, Jan 5, 2018
THE 2014 JEEP CHEROKEE COMPLETELY STALLS WHILE DRIVING WITH A MESSAGE THAT STATES "MUST BE IN P TO SHIFT GEARS". THE VEHICLE ALSO STALLS WHILE DRIVING AFTER FILLING THE GAS TANK, WITH THE SAME MESSAGE. THE DEALER CANNOT IDENTIFY THE PROBLEM. I'VE SEEN SEVERAL OTHER COMPLAINTS FROM OWNERS FOR THE EXACT SAME THING THAT DON'T SEEM TO BE GETTING ADDRESSED. FAILURE TO ADDRESS THIS ISSUE IS A RISK TO THOSE OWNING THE VEHICLES AS WELL AS OTHERS ON THE ROADS AND POSES A MAJOR LIABILITY TO THE COMPANY IF NOTHING IS DONE TO RESOLVE THE ISSUE. I'M LISTING THE MOST RECENT DATE, HOWEVER THIS IS NOT THE FIRST TIME IT'S HAPPENED.
Fuel/propulsion system, Jan 3, 2018
MY CAR STOPPED ALLOWING ME TO PUT GAS IN IT. ONE DAY IT WAS FINE, THE NEXT TIME I TRIED TO PUT GAS IN IT, THE PUMP KEPT SHUTTING OFF, SIMILARLY TO WHEN IT'S FULL AND/OR THE PUMP IS LOW. AFTER TRYING DIFFERENT STATIONS, CARDS, ETC. I IDENTIFIED IT WAS THE CAR. I WATCHED THE GAS GO INTO THE TANK, FILL QUICKLY THEN SLOWLY DISPERSE DOWN INTO THE TANK. I TOOK THE CAR TO THE DEALERSHIP AND JEEP STATED THEY BELIEVED THAT THE ROLL OVER VALVE HAD MALFUNCTIONED CAUSING IT TO STICK AND THAT THE GAS TANK NEEDED REPLACEMENT. I SPECIFICALLY ASKED THE CAUSE OF THIS TYPE OF ISSUE AND THE SERVICE MANAGER STATED IT "SOMETIMES JUST HAPPENS" AND CONFIRMED MULTIPLE TIMES IT WAS "NO FORM OF MISSED MAINTENANCE" THAT IT "JUST HAPPENS". UPON FURTHER INSPECTION AND MECHANICAL REVIEW, THE TANK DOESN'T CONTAIN THE VALVE ITSELF, THE FUEL PUMP CONTAINS THE VALVE WHICH SOMEHOW JUST GOT "STUCK" IN TURN MAKING THE VEHICLE THINK IT HAD ROLLED OVER, SHUTTING OFF FLOW TO PREVENT FIRES. I HAD THE PUMP REPLACED AND THE CAR IS FUNCTIONING FINE.
Service brakes, Engine, Fuel/propulsion system, Dec 30, 2017
AFTER FILLING MY TANK WITH GAS I TURNED ONTO A NEARBY ROADWAY AND FELT MY CAR SPUTTERING AND JERKING. AS I CAME TO A SLOW STOP AT A STOP LIGHT MY CAR ABRUPTLY SLAMMED TO A STOP AND MADE A LOUD BANG/SLAMMING NOISE AND PROMPTED ME TO SHIFT TO PARK AND RESTART THE CAR. I FOLLOWED THESE COMMANDS AND THE CAR WOULD NOT MOVE. AS SOON AS I WOULD SHIFT OUT OF PARK THE LOUD SLAMMING WOULD OCCUR AGAIN AND I BEGAN TO SMELL FUMES SO I STOPPED TRYING TO FOLLOW THE PROMPTS. I PUT MY CAR IN NEUTRAL AND PUSHED MY CAR OUT OF THE MOVING TRAFFIC LANES AND GOT IT TOWED. THE DEALERSHIP CLAIMED NOTHING IS WRONG WITH MY VEHICLE AND GAVE IT BACK. I HAVE EXPERIENCED THE SAME ISSUE 3 TIMES SINCE. THEY REPLACED AN EVAPORATION PRESSURE SWITCH THE SECOND TIME I TOOK MY CAR IN AND THIS STILL HAS NOT FIXED THE ISSUE. THE LAST TIME THE ISSUE OCCURRED I WAS SLOWING DOWN ON A HIGHWAY IN DENSE TRAFFIC AND AS TRAFFIC STARTED MOVING AGAIN MY GAS PEDAL STOPPED WORKING. I COULD NOT ACCELERATE WHEN I PRESSED THE GAS I ONLY HEARD LOUD REVVING NOISES AS MY CAR COASTED.. WHEN I WENT TO PRESS THE BRAKES AND PULL OFF THE ROAD I IMMEDIATELY HEARD THE LOUD SLAMMING NOISE AND MY CAR BROKE DOWN AGAIN IN A VERY UNSAFE LOCATION ON THE HIGHWAY. I WAITED ONE HOUR AND MY CAR WAS ABLE TO RESTART AND I SLOWLY GOT IT OFF THE HIGHWAY WITH MY E-LIGHTS ON. I WILL BE TAKING IT TO THE SHOP AFTER THE NEW YEAR.. AGAIN. WORST OF ALL AFTER LOOKING INTO THIS ISSUE ONLINE I SEE IT IS COMMON AMONG JEEP VEHICLES. NOT JUST THE CHEROKEE. HAPPENS AFTER I GAS UP. IT IS EXTREMELY UNSAFE AS I HAVE ALMOST BEEN REAR ENDED AT HIGH SPEEDS BY OTHER CARS ON THE ROADWAY. HAS BEEN LISTED IN FORUMS AS SOMESORT OF ROLLOVER FUEL VALVE. PLEASE INVESTIGATE BEFORE MORE SERIOUS INJURIES OR EVEN DEATH OCCURS ASSUMING THAT HASN'T ALREADY HAPPENED. ALSO PLEASE NOTE THAT SINCE THE WORK THEY DID ON 2ND VISIT TO DEALER I HAVE HAD CHECK GAS CAP AND ENGINE LIGHTS ON
Power train, Engine, Fuel/propulsion system, Dec 14, 2017
SINCE I PURCHASED MY USED VEHICLE I HAVE HAD A REOCCURRING ISSUE WHERE THE VEHICLE HESITATES TO ACCELERATE IN THE FIRST GEAR. RECENTLY IT HAS GOTTEN SO SEVERE THAT THE VEHICLE COMPLETELY SHUTS OFF. I'VE NOTICED THAT IT OCCURS MOST FREQUENTLY AFTER I FILL MY TANK AND AFTER PROLONGED PERIODS OF BEING STOPPED. IT HAS OCCURRED FOUR TIMES ON THE HIGHWAY WHILE SITTING IN TRAFFIC AND MOST RECENTLY WHILE WAITING AT A RED LIGHT. WHEN IT OCCURS THE VEHICLE STILL HAS POWER RUNNING THROUGH AND A NOTICES ALWAYS POPS UP SAYING "CAR MUST BE IN PARK IN ORDER TO SHIFT." IN ALL CASES I HAVE HAD TO TURN THE VEHICLE OFF AND WAIT SEVERAL MINUTES BEFORE THE CAR WAS ABLE TO TURN BACK ON. IN ALL CASES NO INDICATOR LIGHT APPEARED AS TO WHAT THE PROBLEM COULD BE. AFTER TAKING THE VEHICLE TO GET SERVICED THEW FIRST TIME I WAS TOLD IT WAS THE BATTERY. THE SECOND TIME I TOOK IT TO GET SERVICED I WAS TOLD THE EVAPORATED CANISTER AND PURGE SOLENOID HAD TO REPLACED. THE ISSUE STILL EXISTS AND THE DEALERSHIP HAS ASKED ME TO CONTINUE DRIVING THE VEHICLE AS IS UNTIL A SERVICE LIGHT APPEARS BECAUSE THEY DO NOT KNOW WHAT THE PROBLEM CAN BE. THIS VEHICLE IS NOT SAFE TO DRIVE AS IS.
Power train, Fuel/propulsion system, Dec 12, 2017
CAR STALLS AND COMPLETELY SHUTS OFF. TOLD ITS GAS AND NOT TO FILL UP GAS TANK. NOT SURE HOW THIS EFFECTS THE TRANSMISSION. CAR JERKS INTO GEAR OR RIGHT BEFORE SHUTTING OFF. SHAKES, IS LOUD. DOES THIS WITH OR WITHOUT FILLING UP THE TANK. CAR HAD BARELY HALF A TANK WHEN I PURCHASED IT AND IT DID IT THEN. THE VERY NEXT DAY. I HAVE AN EXTENDED WARRANTY. AND I BELIEVE THE POWER TRAIN WARRANTY STILL APPLIES BUT THEY WON'T FIX THE PROBLEM. KEEPS SAYING ITS NOT PULLING OR STORING CODES. ENGINE LIGHT AND SERVICE TRANSMISSION LIGHT COMES ON AND STAYS ON. NOT ON THE NEXT NEXT. HARD STARTS. TRANS IS SLIPPING. IT DOES THIS WHILE I'M DRIVING. EITHER AT TAKE OFF OR WHILE I'M SLOWING DOWN TO STOP IS WHEN IT SHUTS OFF. YOU CAN FEEL THE TRANS SLIPPING WHILE DRIVING. CAR IS NOISY SOMETIMES AND SLOW TO ACCELERATE. CAR ACTS LIKE IT GOING TO STALL WHILE DRIVING ON CITY STREET OR HIGHWAY. HAS SHUT OFF ON BOTH. I DO MOSTLY FREEWAY DRIVING. WAS TOLD THERE WAS A CASE INVOLVING MAKE YEAR AND MODEL OF MY CAR. I LOOKED IT UP AND THERE APPEARS TO BE A CLASS ACTION LAWSUIT IN REGARDS TO FAULTY TRANSMISSION AND CHRYSLER KNEW OF THIS. I WAS NOT TOLD ABOUT THIS WHEN I PURCHASED THE VEHICLE AND THE VEHICLE HAS BEEN DOING THIS SINCE I PURCHASED IT IN SEPTEMBER OF THIS YEAR. I HAVE TAKEN IT IN AND CALLED SEVERAL TIMES FOR THE SAME THING. THEY UPDATED THE COMPUTER AND REPLACED A PART AND NOW THEY ARE BASICALLY TELLING ME THEY DON'T KNOW WHAT THE PROBLEM IS EXCEPT THAT IT MAY BE FROM FILLING UP MY GAS TANK AND IT MAKING THE ENGINE STALL BUT NO SOLUTION TO FIX THE PROBLEM BESIDES NOT FILLING MY TANK I AM GUESSING. BUT NO EXPLANATION ON THE TRANS. JUST KEEPS SAYING ITS NOT STORING OR PULLING CODES. THIS IS DANGEROUS TO BE DRIVING A CAR THAT CAN SHUT OFF AT WILL WITH MY KIDS IN THE CAR.