2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints: power train
1,469 reports, newest first. Show all
Power train, Sep 10, 2021
The contact owns a 2014 Jeep Cherokee. The contact stated that the vehicle was making abnormal rattling sounds while driving. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that no issues were found. The contact stated that the abnormal sounds became increasingly louder while driving. The vehicle was taken to an independent mechanic who diagnosed that the power transfer unit had failed. The manufacturer was notified of the failure and informed the contact that they could not assist since the vehicle was out of warranty. The vehicle was not repaired. The approximate failure mileage was 85,000.
Power train, Sep 6, 2021
My car shifted to Neutral when driving.
Power train, Other or unspecified, Aug 30, 2021
Service transmission light and service parking brake came on vehicle gets stuck in neutral will not shift to park or drive when in drive will not shift into overdrive will run at 4,000 to 4,500 RPM at 60 MPH
Power train, Aug 26, 2021
The contact owns a 2014 Jeep Cherokee. The contact stated while coming out of a complete stop, the vehicle shifted into gear incorrectly causing the vehicle to jerk forward. The contact stated no warning light was illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 129,000.
Power train, Aug 25, 2021
The contact owns a 2014 Jeep Cherokee. The contact stated while driving 60 MPH, an abnormal grinding sound was coming from the engine as the vehicle independently downshifted. The contact also stated that the 4WD warning light illuminated on the instrument panel. Despite the failure, the contact was able to resume normal driving operation and drove the vehicle to the dealer. The contact was informed by the dealer that the transfer case had failed and needed to be replaced. The contact stated that the same failure had occurred with her vehicle prior, however, the vehicle was serviced under NHTSA Campaign Number: 20V343000 (Power Train) which she linked to the recent failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 79,000.
Power train, Electrical system, Engine, Aug 21, 2021
My entire car stalled on me WITHOUT WARNING in the middle of the road while driving and showed a “put in park and then shift to desired gear” message. After multiple attempts it finally turned back on helping to get me into my driveway. If somebody would have been driving towards me I would have been hit. After this, I went on a test drive with no warning dash lights illuminated, my car wanted to stall and was sputtering awfully after about a mile. Dash lights illuminated with a check engine light, service transmission, my traction control turned on and my selected gear (drive) was blinking a (D) on my dash. It was driving very slow. The dealer i bought it from had it towed and they “found” it was a “loose battery connection”. I do not believe this. After checking multiple forums and reviews for this EXACT problem I am now DEVASTATED and BEYOND SCARED to drive my Jeep. I have read multiple reviews of this happening with these exact vehicles on INTERSTATES. My safety and others was put at risk by my car stalling in the middle of the road. If i continue to drive this Jeep lives could potentially be put at risk if I am on busy roads and it stalls. No warning signs or lights appeared before this incident.
Power train, Aug 20, 2021
The power train experienced a catastrophic failure while driving it and I almost lost control. An extended warranty was issued from the manufacture for 8 years and 150,000 miles. I am within the 8 years but over the mileage and the manufacture won't honor the warranty. This vehicle has had issues with the power train constantly since I bought it and for it to fail like this seems to be a manufacturing defect.
Power train, Aug 9, 2021
The transmission has stopped working twice. Jeep fixed it and 36,000 miles later it is going out again. It intermittently stops and then lunges forward and stalls when idling. No check engine light is on. By this stopping and starting im lucky it hasn't stalled while turning and got hit.
Power train, Aug 4, 2021
THE TRANSMISSION SHIFTS INTO NEUTRAL WHEN COMING OUT OF A ROLLING STOP. THE TRANSMISSION PAUSES 2-3 SECONDS BEFORE SHIFTING INTO GEAR. THIS IS VERY DANGEROUS WHEN ENTERING AN INTERSECTION WITH OTHER TRAFFIC.
Power train, Aug 4, 2021
Vehicle will lose all power and not move and the service 4wd light will come on the dash. This usually happens when pulling out of the parking lot. I have almost been hit 3 time due to this issue. I have taken it to the mechanic and the dealer both said it was a faulty ptu. My mechanic found the service bulletin 21-017-21 rev a. I had to make the dealership find this tsb but nobody wants to warranty this vehicle.
Power train, Engine, Jul 28, 2021
Vehicle completely shuts off at random times without warning when lowering speed or after coming to a complete stop and sometimes battery light flashes sometimes when this happens. Will then put it in park and push to start ignition and it starts back up. Owned the vehicle for only a month and has happened on 5 different occasions. Steering wheel has locked up when it unexpectedly shuts off and was unable to steer and get off on the shoulder of the road and was almost struck from behind. On several other occasions at a stop sign when I go to take off vehicle won’t move and the main screen then says “Shift to P then desired gear” while the red light is flashing next to the D on the actual gear shift, although vehicle doesn’t completely shut off when this happens. I have to put in park then shift gear to D to take off again. I am fearful of an accident, injuring myself and family or anyone else on the road. Vehicle was taken back to dealer however, the problem was not reproduced by the dealer.
Power train, Jul 28, 2021
I have already completed my recall V69 In 2019 but it seems like it didn’t solve the serious glitch in my Jeep’s clutch system .. yesterday while I was driving in Glenmore trail in high speed traffic my vehicle shifted automatically to neutral and threw a error code of P1DCD , I am very disappointed and terrified as I lost power instantly and could have crashed …I kindly request you to contact Jeep on my behalf and ask Jeep to replace the transmission and clutch system .I just have very low miles (20828 miles) on my Jeep Thanks
Power train, Engine, Jul 27, 2021
Vehicle's transmission has shifting issues, occasionally says service shifter light randomly no real indicator what causes that to come on. Car doesnt like to go when gas pedal pressed, stutters shifting erratically and bucking forward.
Power train, Fuel/propulsion system, Jul 15, 2021
3/1/2021: Rough idle and overheating after filling up gas tank that morning upon arriving at work. Jeep had problems when leaving work at roughly 1630. Idles poorly, very rough and dipped from 900 rpm down to 200 rpm while almost stalling. I decided to drive home and thought it may be a little water in the gas from filling up that morning on MacDill. Ran rough on the way out of MacDill. At the home depot traffic light, the transmission would not engage and I had to switch to park and back into drive. Once onto Gandy Blvd the temperature started to overheat. I turned on the heater to act as a second radiator and decided to shoot for Jeep dealer in St. Pete. I made it there and caught a ride home with Wife's sister. Dealer drove Jeep on Tuesday a total of 23 miles without any temperature above 202. Told that lot boy and service supervisor drove it. No charge since St. Pete Jeep couldn't find any faults. I had Wife take me to pick it up. On ride home got up to 207. No rough idle. ***Rough idle and stalling while driving in traffic continued. Noticed this always occurred after filling gas tank up to full*** Jun 29, 2021: Got gas again at MacDill Monday morning upon arrival at work. Monday afternoon car ran terrible. Remote start stalled before I got to Jeep. Started up again when I got to car and engine ran rough. Nearly stalled several times. Engine almost stalled at final left turn while heading to gate. Transmission indicator flashed again and transmission failed to work. Display showed to place in park to select drive. Had to coast up onto median to keep from blocking traffic when engine started to stall again when light turned green and I proceeded through light. Occasionally Ran rough all the way home for the 43 miles and 1 hour drive. This time there was no significant overheating. Just went up to low 200s. Decided to submit a NHTSA complaint since dealership said they wouldn't be able to find anything wrong if no check engine light came on. Dangerous
Power train, Jul 11, 2021
Twice now the vehicle shifts into neutral without notice. It has had two programming upgrades but the problem persists. The "Sevice Transmission" warning appears and the idiot light also comes on. I have had to coast to the side of the road, put it in Park, wait approximately a minute and it will engage BUT it is in 4th gear only! It will not go though a shifting sequence. I have been able to limp home and park the vehicle. Next day when started all seems normal???
Power train, Jul 6, 2021
The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA campaign number: 20V343000 (Power Train). The vehicle was taken to a local dealer for the recall repair however, the contact was informed that the power transfer unit was already destroyed. The contact stated there was no warning light illuminated. The vehicle was not repaired. The dealer informed the contact that he had to pay out of pocket for the repair. The manufacturer had not been informed of the failure. The failure mileage was approximately 160,200.
Power train, Jul 2, 2021
The contact owns a 2014 Jeep Cherokee. The contact stated while attempting to shift gear, the vehicle made an abnormal sound coming from the gear selector. The contact stated that the transmission warning light was illuminated. The vehicle was diagnosed but not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 19V447000 (Power Train) however, the Vin was not included. The manufacturer was informed of the failure however, no assistance was provided. The failure mileage was approximately 108,000.
Power train, Jun 24, 2021
The contact owns a 2014 Jeep Cherokee Trailhawk. The contact stated while driving at various speeds, the vehicle would lose power. The contact also stated that the vehicle would not accelerate when the accelerator pedal was depressed. The contact stated the service 4 wheel drive warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed with the control module needing to be replaced. The vehicle was repaired but the failure still occurred. The vehicle was then taken to another dealer a month later where it was diagnosed with the power transfer unit needing to be replaced. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 20V343000 (Power Train). The manufacturer had not been informed of the failure. The failure mileage was approximately 65,000.
Power train, Fuel/propulsion system, Jun 15, 2021
Had just filled gas tank (1st time since we purchased the vehicle on 6/9/21). Stopped at traffic light. Engine quit and dashboard message advised to put car in park and push start button. Car started but quit almost immediately. While in park tried to rev engine, but got minimal response. When traffic light changed, proceeded forward. "Transmission Service Needed" message appeared, and D (Drive) on gearshift and on dashboard started blinking. Check Engine light was, (and remains) on. Car quit 3rd time, same "Transmission Service Needed" message appeared. When I got home, put car in reverse to back into driveway, got aloud clunking sound. Shut off engine and kept it off for 30-40 minutes. Started the car again and took it around the block, but none of the previous issues repeated.
Power train, Jun 10, 2021
The contact owns a 2014 Jeep Cherokee. The contact stated that while the vehicle was decelerating, the vehicle stalled with the check the transmission warning lights illuminated. The vehicle was not diagnosed nor repaired. The manufacturer was informed of the failure and referred the contact to a dealer for assistance. The failure mileage was approximately 128,388.
Parking brake, Power train, Jun 9, 2021
Much like other recalls for PTU's on similar models in the same year, mine is having problems with the power transfer unit (PTU) rumbling from the rear while decelerating and applying the electric brake automatically. I feel the manufacturer made a band aid change to the programming by applying the electric brake rather than being forced to replace the faulty PTU in a safety recall. Ultimately this puts my safety at risk and leaves me financially responsible for a faulty PTU. This problem is described in the website below, which led me to this form: https://www.mrblaw.com/blog/2020/06/jeep-recalls-cherokees-for-dangerous-fault-in-power-transfer-unit/
Power train, Electrical system, Jun 3, 2021
Vehicle starts to hesitate and shake during acceleration and then the service gear shifter light come on and all the red lights on the gear shifter turns red.
Power train, May 28, 2021
The contact owns a 2014 Jeep Cherokee. The contact stated while driving at various speeds, the vehicle shifted into limp mode. The contact stated that the check engine and the ABS warning lights were illuminated. The vehicle was taken to a local dealer but was not yet diagnosed. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 19V447000 (Power Train). The manufacturer was not informed of the failure. The failure mileage was approximately 70,000.
Power train, Electrical system, May 14, 2021
THE CONTACT'S DAUGHTER OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE ACCELERATOR PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE STALLED WITHOUT WARNING. ADDITIONALLY, SHIFTING INTO REVERSE, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE STALLED. THE ACCELERATOR PEDAL WAS DEPRESSED SEVERAL TIMES AND THE VEHICLE LUNGED BACKWARDS AND THE REAR BUMPER WAS SCRATCHED. THE CONTACT STATED THAT SEVERAL WARNING LIGHTS AND FALSE SAFETY READING INTERMITTENTLY FLASHED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT HIS DAUGHTER HAD TAKEN THE VEHICLE TO NORTH STAR DODGE CHRYSLER JEEP RAM FIAT (7242 SAN PEDRO AVE, SAN ANTONIO, TX 78216) WHERE THE VEHICLE HAD BEEN SERVICED UNDER NHTSA CAMPAIGN NUMBER: 19V447000 (POWER TRAIN) HOWEVER, THE FAILURE PERSISTED AFTER THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED HIM THAT THERE WERE NO FURTHER RECALLS ON THE VEHICLE. THERE WAS NO FURTHER ASSISTANCE PROVIDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 160,000.
Power train, May 4, 2021
SERVICE 4WD LIGHT CAME ON. HAD LOCAL SHOP DIAGNOSE. INTERNAL FAILURE TO THE PTU. NEEDED FULL REPLACEMENT AT 57K MILES.