2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints: power train
1,469 reports, newest first. Show all
Power train, May 1, 2021
THE 2014 JEEP CHEROKEE TRANSMISSION HAS BEEN RECALLED NUMEROUS TIMES FOR DELAYED AUTOMATIC GEAR SWITCHING. COMPLAINTS OF THESE OCCURRENCES ARE NOTORIOUSLY DOCUMENTED ONLINE IN RANDOM FORUMS. NONE OF THE RECALLS NOR FIRMWARE UPDATES HAVE SOLVED THE ISSUE (AT LEAST WITH MY VEHICLE). AFTER RESTING LEVEL AT A STOP SIGN OR TRAFFIC LIGHT, PRESSING THE GAS PEDAL CAUSES THE ENGINE TO REV WITHOUT MOVING. APPROXIMATELY ONE TO TWO SECONDS LATER, THE TRANSMISSION VIOLENTLY "KICKS" INTO FIRST GEAR. I FEAR THAT THIS DELAY WILL LEAD TO A FUTURE ACCIDENT. AFTER MULTIPLE RECALLS FOR THIS ISSUE ALREADY, THIS PROBLEM SHOULD HAVE BEEN FULLY REMEDIED BY NOW. THEIR SOFTWARE UPDATES HAVE ONLY CHANGED THE TIMING OF THE GEAR RATIOS AND HAVE NOT SOLVED THE MECHANICAL DANGER.
Power train, Apr 13, 2021
MY HUSBAND WAS SITTING AT A TRAFFIC LIGHT AND ACCELERATED WHEN THE LIGHT TURNED GREEN. AS HE PROCEEDED THROUGH THE INTERSECTION THE VEHICLE MADE A LOUD POP NOISE AND THEN THE ENGINE WENT TO A HIGH REV AND THE VEHICLE WOULD NOT MOVE. HE COASTED DOWN A HILL WITH NO POWER AND WAS ABLE TO PULL INTO A PARKING LOT. A FEW MONTHS BEFORE THE TRANSMISSION FAILED, I HAD NOTICED THAT THE VEHICLE KEPT JUMPING WHILE I WOULD HAVE MY FOOT ON THE BRAKE. WHEN I HAD MY OIL CHANGED AT THE DEALERSHIP LAST FALL, I ASKED IF THERE WERE ANY RECALLS AND EXPLAINED HOW THE VEHICLE WOULD JUMP - AS IF I HAD BEEN REAR-ENDED - AND I WAS TOLD THAT MY VEHICLE WAS UP-TO-DATE ON ALL RECALLS. I ONLY HAD 59,082 MILES ON MY VEHICLE WHEN THE TRANSMISSION FAILED.
Power train, Electrical system, Engine, Apr 12, 2021
THE FIRST COMPLAINT IS WHEN THE CAR WAS OVERHEATING AND IT NEEDED A NEW TRANSMISSION WHICH WAS COVERED UNDER THE POWER TRAIN WARRANTY. THE SECOND WAS WHEN THE CAR WOULD HAVE DIFFICULTY ACCELERATING, AND THE MAIN INCIDENT WAS WHEN I WAS ON THE FREEWAY (WESTBOUND 80 IN HERCULES, CA) AND THE CAR WOULD NOT ACCELERATE BEYOND 60 MPH SO I NEEDED TO EXIT AND WHEN I WAS ABLE TO SAFELY PARK THE CAR, IT DIED ON ME AND I HAD TO HAVE IT TOWED TO THE DEALERSHIP, COSTING ME OVER $2500 IN REPAIR REGARDLESS OF THE FIX A COUPLE YEARS AGO. THIS MOST RECENT INCIDENT OCCURRED WHEN AT A STOP LIGHT (ANTIOCH, CA)THE CAR STARTED SHAKING ABOUT TO THE DIE AND THE SCREEN READ 'MUST PLACE CAR IN PARK.' AFTER PLACING THE CAR IN PARK THE CAR STARTED UP AGAIN, BUT AT EVERY STOP THE CAR WOULD SHAKE. MOST RECENTLY (CONCORD, CA) AN ALERT CAME ON THE SCREEN 'SERVICE SHIFTER.' AFTER DOING MY RESEARCH I WAS INFORMED THAT MY CAR MAY HAVE BEEN A PART OF A RECALL AFFECTING THE ENGAGEMENT OF THE GEARS. BRINGING IT TO THE DEALERSHIP I WAS TOLD IT WAS NOT PART OF THE RECALL, BUT AM STILL CONCERNED ABOUT THE VEHICLE SHIFTING GEARS, OR LACK THEREOF. I HAVE DOCUMENTATION OF THE REPAIRS AND COMPLAINTS, BUT DO NOT HAVE ACCESS TO THEM RIGHT NOW. IF NEEDED I CAN PROVIDE THEM.*DT
Power train, Apr 12, 2021
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED WHILE DRIVING 60 MPH, THE SERVICE 4 WHEEL DRIVE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER CHRYSLER WORLD (2612 COUNTY RD EE, ABRAMS, WI 54101, (920) 826-4141) WHERE IT WAS DIAGNOSED WITH NEEDING AN UNKNOWN SOFTWARE UPDATE PERFORMED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE PERSISTED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 20V343000 (POWER TRAIN) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 84,000.
Power train, Apr 9, 2021
THE POWER TRAIN TRANSFER UNIT HAS GONE OUT ON MY JEEP. THERE ARE MULTIPLE OTHER ONES BETWEEN THE YEAR MINE WAS MANUFACTURED AND I BELIEVE THIS WAS A FAULTY ONE AS WELL.I
Power train, Apr 3, 2021
GOOD MORNING, MY PROBLEM WITH MY CHEROKEE IS THAT IT IS TELLING ME TO TAKE THE GEAR LEVER INTO SERVICE AND IT HAS HAPPENED TO ME LIKE 3 TIMES THAT THE LEVER IS IN D AND A MESSAGE IS ADDED TO PLACE THE LEVER IN N AND THEN SELECT SPEED I HOPE YOU CAN HELP ME
Power train, Vehicle speed control, Mar 28, 2021
VEHICLE GOES TO NATURAL OR WON'T SHIFT VERY DANGEROUS HAPPEN ON HIGHWAY THEN COMPUTER SAYS TO SERVICE TRANSMISSION. HAVE TO COME TO COMPLETE STOP SET TO PARK TO REINGAGE DRIVE HAS HAPPEN MORE THAN 10 TIMES NOT DRIVING VEHICLE TOO DANGEROUS HAVE HAD TOWED 3 TIMES
Power train, Mar 22, 2021
IN MOTION ON FREEWAY, VEHICLE LOST ALL DRIVABILITY...POWER TRANSFER UNIT HAD TO BE REPLACED. ONE AND A HALF MONTHS LATER, WHILE ON MOTION THE VEHICLE WARNING LIGHTS CAME ON AND VEHICLE WAS UNABLE TO BE PUT INTO PARK. POWER TRANSFER UNIT HAD TO BE REPLACED A SECOND TIME.
Power train, Mar 21, 2021
I LIVE IN NJ BUT WORK IN PHILA. IN DECEMBER I WAS ON MY WAY HOME ON I95 AND MY CHECK ENGINE LIGHT CAME ON SAYING SERVICE TRANSMISSION. 30 SECS LATER IT GOES LIMP. WITH NO WAY TO ACCELERATE I HAD TO COAST TO A SHOULDER AT THE BASE OF THE BRIDGE WITH A TRACTOR TRAILER ALMOST CRASHING INTO THE BACK OF ME. I TOOK IT TO CHERRY HILL JEEP AND THE INVOICE SAYS RECALL PARTIAL COMPLETE. FAST FORWARD TO TODAY 3/21, I AM RIDING OVER THE WALT WHITMAN BRIDGE WITH THE CHECK ENGINE LIGHT COMES ON SAYING SERVICE TRANSMISSION. 20 SECS LATER THE TRANSMISSION GOES LIMP AGAIN AND I HAD TO COAST INTO AN ACTIVE CONSTRUCTION AREA AT THE BASE OF THE BRIDGE. I TURNED THE CAR OFF AND SAT THERE FOR 15 MINS AS VEHICLES FLEW BY ME. I STARTED IT AND THE CHECKED ENGINE LIGHT WAS STILL ON BUT I WAS ABLE TO MOVE TO A SAFER SPOT. I TURNED IT OFF AGAIN AND SAT FOR ANOTHER 10 MINS AND THE LIGHT WAS OFF. I DROVE IT WORK ON A WING AND A PRAYER AND THAT'S WHERE AS LEFT IT. THAT'S TWICE THIS VEHICLE TRIED TO KILL ME. IT WON'T GET A THIRD.
Power train, Engine, Fuel/propulsion system, Mar 17, 2021
I WAS DRIVING AND STOPPED AT TRAFFIC LIGHT AND NOTIFICATION POPPED UP SAYING "SHIFT GEAR TO PARK (P) AND TO DESIRED GEAR". AFTER PERFORMING THAT AND WHEN I WENT BACK TO D ALL POWER WENT AWAY AND CAR STARTED ROLLING BACKWARDS (THERE WAS A LITTLE SLOPE). SO I WENT TO PARK AGAIN AND TRIED IT ONCE MORE, POWER CAME FOR 3 SECONDS AND WENT OUT AGAIN.
Power train, Mar 4, 2021
VEHICLE LIGHTS ON SHIFTER CAME ON TURN RED DASH READING GET SHIFTER SERVICE ALERT CAME ON THEN WHEN PARKED FOR A FEW MINS TURN OFF VEHICLE TURN ON FINE AFTER SEVERAL MILES OF DRIVING SHIFTER LIGHTS CAME ALL ON TURN RED AND ALERT CAME BACK ON TO SERVICE SHIFTER
Power train, Mar 4, 2021
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING, THE VEHICLE JERKED WHILE SHIFTING GEARS. THE CONTACT STATED THAT THE VEHICLE WAS TAKE TO DAVID TAYLOR CHRYSLER-DODGE-JEEP-RAM-FIAT (2052 US-641, MURRAY, KY 42071) ON FIVE SEPARATE OCCASIONS FOR THE TRANSMISSION FAILURE. THE VEHICLE WAS REPAIRED WITH A NEW TRANSMISSION AND VALVE BODY HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 86,000.
Power train, Mar 4, 2021
AT LOW SPEED DRIVING THE "SERVICE TRANSMISSION LIGHT" AND "PARKING BREAK WARNING" LIGHT CAME ON. THE JEEP IS CURRENTLY AT THE DEALERSHIP TO PROVIDE GUIDANCE ON HOW TO ADDRESS.
Power train, Mar 2, 2021
WHILE DRIVING, AT AROUND 10 MPH, THE TRANSMISSION WENT INTO SERVICE TRANSMISSIONS (LIMP) MODE WITHOUT WARNING. IN ADDITION, RECEIVED A PARK BRAKE WARNING AS WELL. CURRENTLY THE VEHICLE IS WITH THE DEALERSHIP FOR AN ASSESSMENT OF THE PROBLEM.
Power train, Other or unspecified, Feb 28, 2021
VEHICLE HAS BEGUN LOSING POWER WHEN ACCELERATING. THERE HAS ALREADY BEEN A RECALL FOR THIS, BUT IT DOES NOT APPEAR THAT MY VIN IS INCLUDED. THIS OCCURRED TWICE WHILE ACCELERATING ON A HIGHWAY
Power train, Feb 28, 2021
I WAS DRIVING LIKE USUAL AND WHEN I GOT HOME AND I WAS PARKING ON MY DRIVEWAY THE 'SERVICE SHIFTER' APPEAR ON MY SCREEN AND MY VEHICLE WAS STILL IN MOTION BUT STOP COMPLETELY WHEN THAT WARNING CAME ON MY PANEL.
Power train, Feb 24, 2021
THE PTU AND ACTUATOR WENT OUT DUE TO THE SPLINES ON THE PTU. WAS TOLD THAT IT WAS OUT OF THE DATE FOR THAT PTU. EVEN THOUGH THE ISSUE HAS OCCURRED BEFORE AND AFTER THIS MODEL YEAR.
Power train, Electrical system, Engine, Feb 22, 2021
VEHICLE SHUTS OFF WITH ALL LIGHTS FLASHING IF I DON'T CHANGE OIL BEFORE 2000 MILES. THIS HAPPENED TO ME THE FIRST YEAR I HAD THE CAR AND I WAS ALMOST KILLED ON THE PARKWAY. BURKE AUTO SAID IT WAS A SOFTWARE UPDATE. THEN IT HAPPENED FOUR DAYS LATER I WAS ABLE TO GET IT TO THE DEALERSHIP RIGHT DOWN THE ROAD THAT I LIVE BUT COULDN'T GO OVER 15 MPH AND IT SHUT OFF TWICE IN TWO MILES. THEN WHEN I GOT THE CAR THERE IT HAPPENED TO ONE OF THE TECHNICIANS AND SCARED THE CRAP OUT OF HIM AND HE SAID HE WOULDN'T DRIVE THIS CAR. BUT NO ONE DID NOTHING.. NOW TODAY I ALMOST WAS IN A ACCIDENT AT THE FOOD STORE BECAUSE THE TRANSMISSION WOULDN'T STOP AND THEN THE WHOLE CAR STOPPED. IT WAS BROUGHT TO BURKE AUTO GROUP ON STONE HARBOR BLVD. CAPE MAY COURTHOUSE NJ AS THEY TOLD ME TODAY THEY CAN'T GET TO IT AND IT'S GOING TO COST $$$$ THEN THEY LET ME WALK HOME IN THE RAIN. I HAVE HAD JEEPS BEFORE AND THEY ARE GREAT CARS BUT THIS ONE IS GOING TO KILL ME. PLEASE HELP WITH THIS MATTER SENSE I CAN'T GET NO HELP HERE. THE CAR IS AT BURKE MOTOR GROUP IN CAPE MAY COURTHOUSE. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Power train, Engine, Feb 21, 2021
EVER SINCE I PURCHASED THE 2014 CHEROKEE SPORT IT HAS ALWAYS SHIFTED REALLY HARD WITH HEAVY JERKING/STICKING WHILE SHIFTING IN 1, 2, 3 GEARS FROM A STATIONARY TO CRUISING POSITION. IN CITY STREETS AND HIGHWAYS. DEALERSHIP FLASHED SOFTWARE SEVERAL TIMES IN THE FIRST FEW YEARS WHICH ONLY PROVIDED A TEMPORARY SOLUTION AS THE ISSUE CONTINUES TO OCCUR TO THIS DAY' FEBRUARY 2021. I AM OUT WARRANTY NOW SO I HOPE DEALERSHIP DOESN'T CHARGE ME TO GET MY JEEP FLASHED AGAIN FOR THE SAME ISSUE. WE SHALL SEE.
Power train, Feb 20, 2021
I STOPPED AT A RED LIGHT FOR MAYBE 3 MINUTES. WHEN I PUSHED THE GAS TO GO WHEN THE LIGHT TURNED GREEN, THE CAR DID NOT MOVE. I MOVED THE GEARS, BUT IT STILL DID NOT MOVE IN DRIVE OR REVERSE. I SHUT DOWN THE VEHICLE, TURNED IT BACK ON, THE CHECK ENGINE LIGHT CAME ON AT THAT POINT, I PUT THE CAR BACK INTO DRIVE, AND IT STILL WOULD NOT GO. I SAT THERE THROUGH THE GREEN LIGHT, AND WHEN THE LIGHT TURNED RED, I FELT THE CAR SHIFT, AND IT WOULD THEN GO AGAIN WHEN THE GAS PEDAL WAS PUSHED. GLAD I WAS NOT IN A BUSY INTERSECTION. THE SAD PART IS, I JUST PURCHASED THIS CAR IN SEPTEMBER FROM MILNES FORD IN LAPEER, MICHIGAN. I NOTICED THE RECALL ON THE AUTOCHECK BEFORE I BOUGHT IT. I ASKED ABOUT THE RECALL WHEN I PURCHASED. SADLY, I DO NOT HAVE THEIR RESPONSE IN WRITING, BUT HE TOLD ME " OH YES, WE TOOK CARE OF THAT". I WILL NEVER TRUST THAT AGAIN.
Power train, Feb 11, 2021
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED WHILE DRIVING 65 MPH, THE VEHICLE STALLED. THE CONTACT MADE SEVERAL ATTEMPTS TO RESTART THE VEHICLE AND THE VEHICLE RESTARTED. THE CONTACT STATED THAT THE TRANSMISSION WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE THE TRANSMISSION WAS REPLACED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.
Power train, Electrical system, Other or unspecified, Feb 8, 2021
THERE IS A WARNING SAYING SERVICE SHIFTER THAT STAYS LIT UP ON MY DISPLAY AT ALL TIMES. I HAVE HAD ALL OF MY RECALLS DONE BUT THIS WARNING LIGHT STAYS ON AND IS A NEUSANCE. YOU CAN NOT SEE THE DIGITAL SPEEDOMETER NOR ANYTHING DIGITAL FOR THAT MATTER. FIRST NOTICED IT A FEW WEEKS AFTER I BOUGHT THE CAR. AS SOON AS YOU TURN THE CAR ON THE LIGHT JUST STAYS ON. THE RECALLS SHOULD HAVE FIXED THIS BUT IT DID NOT. VERY BEAUTIFUL CAR BUT HAVING SEVERAL ISSUES WITH IT THAT A LOT OF PEOPLE ARE HAVING SAME ISSUES WHEN RESEARCHING THE INTERNET. NEED THIS FIXED ASAP. COST TOO MUCH MONEY TO HAVE THIS MANY ISSUES. VERY DISAPPOINTED AND WILL ISSUE A CLASS ACTION SUITE IF NO RESPONSE. ALSO LIFT GATE WON'T LOCK. BUT THAT'S ON ANOTHER CLAIM THAT I ISSUED TO YOU.
Power train, Feb 3, 2021
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE BATTERY POWER DRAINED WITHOUT WARNING. THE CONTACT JUMP STARTED THE VEHICLE HOWEVER, WHILE JUMP STARTING THE VEHICLE, SEVERAL DIFFERENT WARNING LIGHTS BECAME ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO BLACK CHRYSLER DODGE JEEP RAM (831 SALISBURY RD, STATESVILLE, NC 28677, (704) 924-7070) WHO STATED THAT THE POWER TRANSFER UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 20V343000 (POWER TRAIN) OR 20E037000 (POWER TRAIN). THE APPROXIMATE FAILURE MILEAGE WAS 117,000.
Power train, Feb 1, 2021
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT SHE HEARD AN ABNORMAL POPPING SOUND COMING FROM THE VEHICLE. THE CONTACT WAS UNABLE TO MOVE THE VEHICLE AS THE VEHICLE CONTINUED TO MAKE THE ABNORMAL NOISES. THE AUTHORITIES WERE CALLED AND THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO NOTIFIED HER THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 19V447000 (POWER TRAIN) AND THAT THE VEHICLE SHOULD BE TAKEN TO AN AUTHORIZED DEALER. THE CONTACT INITIALLY HAD THE VEHICLE TOWED TO ZIMMER CHRYSLER DODGE JEEP RAM (1086 BURLINGTON PIKE, FLORENCE, KY 41042) WHERE SHE WAS INFORMED THAT SHE HAD TO PAY FOR A SOFTWARE DIAGNOSTIC, WHICH SHE DECLINED. THE CONTACT THEN HAD THE VEHICLE TOWED TO JEFF WYLER CHRYSLER DODGE JEEP RAM OF FT THOMAS, KENTUCKY (100 ALEXANDRIA PIKE, FORT THOMAS, KY 41075) WHERE THEY DECLINED TO PERFORM THE SOFTWARE DIAGNOSTIC AND PROVIDED HER WITH AN ESTIMATE FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE RECALL REPAIR HAD BEEN PERFORMED PRIOR TO HER OWNING THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 138,000
Power train, Jan 31, 2021
THE SAFETY RECALL TO REPROGRAM THE TRANSMISSION CONTROL MODULE WAS COMPLETED ON 9/4/19. MY VEHICLE WORKED PROPERLY UNTIL AUGUST 2020 AND HAS RETURNED TO LTHE SAME ISSUE I HAD BEFORW THE RECALL WAS COMPLETED. THE JEEP LOSES POWER WHEN BRAKING TO BELOW 20 MPH BUT NOT COMING TO A COMPLETE STOP & PRESSING THE ACCELERATOR. THERE IS A SECOND OR 2 DELAY BEFORE THE CAR WILL ACCELERATE, THEN A HARD SHIFT AS IF THE CAR HAS GONE INTO GEAR.