2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints: power train
1,469 reports, newest first. Show all
Power train, Nov 5, 2020
VEHICLE SPONTANEOUSLY SHIFTED INTO NEUTRAL WHILE DRIVING IN THE MORNING OF 11/3/2020 TO WORK. I HAD JUST GONE UP A SMALL HILL INTO MY WORK PARKING LOT AND WAS GOING 10MPH OR LESS. I HAD JUST BEGUN TO PRESS ON THE BRAKE TO SLOW BEFORE TURNING INTO A PARKING SPACE WHEN I FELT MY VEHICLE LOSE POWER. I IMMEDIATELY STOPPED THE VEHICLE AND SHIFTED IT INTO PARK, MY CAR STALLED SO I TURNED THE IGNITION AND RESTARTED MY CAR. WHEN I SHIFTED IT INTO DRIVE AND BEGAN TO RELEASE MY FOOT OF THE BRAKE I FELT THE CAR SLIGHTLY ROLL BACK BEFORE THE GEAR SHIFTED INTO DRIVE.I PARKED MY CAR AND WENT INTO WORK. AFTER ONLINE RESEARCH, THERE WAS A RECALL (CHRYSLER RECALL NO. V69) ON 2014 JEEP CHEROKEE SUVS WITH A 3.6L ENGINES WITH THE SAME ISSUE REGARDING THE TRANSMISSION SOFTWARE. MY VEHICLE IS A 2.4L ENGINE BUT HAD THE SAME EXACT PATTERN AS LISTED BY OTHER OWNERS SUCH AS RECENTLY FILLING UP THE GAS TANK AND IT GIVING A WARNING ON THE DASHBOARD SCREEN BUT HAVING NO WARNING LIGHTS OR OTHER INDICATORS THAT THERE WAS AN ISSUE. I TOOK MY VEHICLE TO A JEEP DEALERSHIP ON 11/4/2020 AND HAD THE SOFTWARE UPDATED. UPON CLOSER INSPECTION BY THE DEALERSHIP THEY CONCLUDED THAT THE TRANSMISSION NEEDS A FULL REPLACEMENT. I HAVE CONTACTED JEEP DIRECTLY AND THEY HAVE STATED THERE WAS AN EXTENDED WARRANTY ON (X80- 9SPD TRANSMISSION) THAT EXPIRED IN AUGUST OF 2020. I NEVER RECEIVED NOTIFICATION OF THIS, OR OF THE NEED TO UPDATE THE TCM OR PCM.
Power train, Nov 4, 2020
BROUGHT MY JEEP TRAILHAWK 2014 FOR RECALL SOFTWARE UPDATE FOR PTU SPLINE UPDATE! WHY BECAUSE THERE PTU UNIT IS DEFECTIVE! SOFTWARE DID NOT FIX ERROR MESSAGE? NOW MY JEEP IS ONLY 2WHEEL DRIVE NOT AWD! CHRYSLER WILL NOT REIMBURSE FOR THEIR MISTAKE! TOOK THEM 6 YEARS TO DO A CALL?
Power train, Nov 3, 2020
I HAVE A 2014 JEEP CHEROKEE TRAILHAWK, WITH 77,000. THE SERVICE 4WD LIGHT HAS CAME ON MULTIPLE TIMES. THE DEALERSHIP HAS TOLD ME THAT IT IS THE PTU AND NEEDS REPLACED AND WILL BE $2550. THIS IS A KNOWN ISSUE WITH THIS YEAR OF VEHICLE.
Power train, Electronic stability control (ESC), Fuel/propulsion system, Nov 3, 2020
ON SEVERAL OCCASIONS NUMBERING AN EXCESSIVE AMOUNTS MY 2014 JEEP CHEROKEE LATITUDE 9-SPEED TRANSMISSION HAS EXHIBITED THE HARD SHIFTING SLUGGISH SHIFTING AND JERKING SINCE I'VE OWNED THE VEHICLE . BEGINNING IN AUGUST OF 2020 I NOTICED ON MULTIPLE OCCASIONS THAT WHEN I WENT TO PULL OUT FROM A COMPLETE STOP MY VEHICLE WOULD NOT GO AND WOULD DROP INTO NEUTRAL SUDDENLY AND I WOULD HAVE TO RETURN THE VEHICLE TO PARK AND BACK TO DRIVE TO GET IT TO MOVE AND HAS CAUSED ME TO ALMOST BE IN A VEHICULAR ACCIDENT ON TWO MULTIPLE OCCASIONS ON THE SAME DAY AND I AM CONCERNED FOR MY SAFETY IN THIS VEHICLE. I HAVE RESEARCHED AND SEEN THAT THERE ARE NUMEROUS RECALLS FOR THIS MODEL AND MAKE BUT MINE JEEP IS NOT INCLUDED BUT IT EXHIBITS THE SAME PROBLEMS AND IT HAS THE SAME MAKE AND MODEL THAT NUMEROUS RECALLS WERE ISSUED FOR.
Power train, Equipment, Nov 2, 2020
2014 JEEP - CHEROKEE TRAILHAWK - DIFFERENTIAL MALFUNCTIONING. THERE SEEM TO BE WIDESPREAD ISSUE WITH THE DIFFERENTIAL MALFUNCTIONING. TOOK THE CAR FOR SERVICE AND THE MECHANIC FOUND THAT THE REAR DIFFERENTIAL IS LEAKING FLUID ALL OVER. THEY CHECKED THE DIFFERENTIAL FLUID LEVEL AND NOTED EXCESSIVE AMOUNT OF METAL PRESENT IN DIFF. AND FLUID THAT LEAKED. THIS MAKES THE CAR VERY DANGEROUS TO DRIVE BECAUSE THE WHEELS CAN LOCK ANYTIME. THEY CALLED THE DEALER FOR PARTS AND THE DEALER CONFIRMED THAT THEY HAVE BEEN SEEING EXCESSIVE AMOUNTS OF CARS WITH SUCH ISSUES. THERE ARE SHORTAGE OF THE PART NATIONWIDE. MORE THAN 150 CASES REPORTED TO THE DEALER IN SANTA CRUZ. THE DEALER IS EXPECTING TO RECEIVE 50 PARTS AFTER 45 DAYS LEAVING MORE THAN 100 VEHICLES WITH NO SOLUTION. THE MECHANIC WAS IN SHOCK TO SEE THE EXCESSIVE DAMAGE AND DEEMED THE CAR AS A TICKING TIME BOMB. I RESEARCHED ONLINE AND FOUND SEVERAL PEOPLE REPORTING THIS ISSUE: HTTPS://WWW.CARPROBLEMZOO.COM/JEEP/CHEROKEE/DIFFERENTIAL-UNIT-PROBLEMS.PHP JEEP NEED TO ADDRESS THIS PROBLEM. THERE NEEDS TO BE A RECALL AND SUPPORT FOR THE CUSTOMERS WHO ARE NOT UNABLE TO USE THE CAR OR USE IT AND PUT THEIR LIFE AND OTHERS IN DANGER.
Power train, Engine, Nov 1, 2020
JEEP CHEROKEE 4X4 LIMITED (LESS THAN 61,000 MILES) WILL HAVE TRANSFER OF POWER BETWEEN FRONT WHEELS (4X4 NOT ENGAGED) AND DELAY OF POWER TRANSFER. FROM A COMPLETE STOP, POWER TRANSFERRED FROM LEFT TO RIGHT FRONT WHEEL MULTIPLE TIMES CAUSING THE VEHICLES TO SWERVE BACK AND FORTH. AFTERWARDS, A CONTINUOUS AUDIBLE GRINDING AND POPPING SOUND-MOST NOTABLE WHEN THE WHEELS ARE TURNED.
Power train, Engine, Fuel/propulsion system, Oct 30, 2020
AFTER FILLING UP MY CAR EVERYTIME IT SHUTS OFF IN THE MIDDLE OF THE ROAD AND SWITCHES TO NEUTRAL. RPM SHOOTS UP RANDOMLY AND SHUTS OFF
Power train, Oct 29, 2020
MY JEEP, AFTER GETTING GAS, STALLS OUT, WANTS TO JUMP INTO GEAR, STALL WHILE DRIVING, AND AT STOP LIGHTS WANTS TO STALL. I BELIEVE IT IS A COMPUTER PROBLEM THAT IS EFFECTING THE TRANSMISSION. AS THIS HAS HAPPENED BEFORE, IT SEEMS AS THOUGH WHEN THE COMPUTER HAS AN OPPORTUNITY TO RE-BOOT, A DAY LATER, IT SEEMS TO BE FINE. ALTHOUGH THE PROBLEM SEEMS TO "FIX" ITSELF, THERE STILL ISSUES WITH THE WAY THE TRANSMISSION SHIFTS. THIS NEEDS TO BE ADDRESSED AND A RECALL ON THE ISSUE NEEDS TO TAKE PLACE.
Power train, Engine, Oct 27, 2020
WHEN DRIVING THE JEEP IT FEELS SLUGGISH AND APPEARS TO TRYING TO FIND A GEAR TO SHIFT TO. IT CLUNKS WHEN PULLING AWAY FROM A STOP. SOMETIMES THE TRANSMISSION TAKES A LONG TIME TO SHIFT AND THE RPMS GO TO ABOUT 3800 TO 4000 BEFORE IT WILL SHIFT. THIS HAS BEEN AN ONGOING ISSUE WITH THIS MODEL AND YEAR JEEP. HOW IS IT THAT THE GOVERNMENT ALLOWS AUTO COMPANIES TO GET AWAY WITH THIS. I DO NOT HAVE THE MONEY TO HAVE THIS FIXED WHEN IT IS A MANUFACTURES PROBLEM. I AM SEEING MORE THAN ENOUGH COMPLAINTS TO WARRANT A RECALL OR TSB.
Power train, Engine, Oct 20, 2020
ACCELERATING LAG WHEN YOU MAKE A TURN, IT ALSO HESITATES WHEN YOU ACCELERATE. IT'S JERKING WHILE ACCELERATING AND IT COULD BE DANGEROUS IN THE ROAD.
Power train, Electrical system, Oct 19, 2020
THIS IS THE SECOND INCIDENT SINCE PURCHASING THE VEHICLE NEW IN 2014. LESS THAN A YEAR AFTER PURCHASE THE TRANSMISSION HAD TO BE REPLACED. THIS INCIDENT THE JEEP LOST ALL POWER AND WOULD NOT GO INTO EITHER DRIVE OR PARK CREATING AN EXTREMELY UNSAFE SITUATION. WAS TOLD IT HAD TO DO WITH A RECALL AND NEEDED A NEW PCU. THAT WAS TWO MONTHS AGO! I AM STILL WITHOUT MY JEEP AND HAVE NOW BEEN TOLD IT NEEDS ANOTHER NEW TRANSMISSION.
Power train, Electrical system, Oct 16, 2020
SERVICE SHIFTER LIGHT POPPED ON WHILE I WAS DRIVING AT 40PMH ON A CITY STREET. DROVE THE 2 MILES HOME AND PARKED VEHICLE, TURNED OFF ENGINE AND BACK ON AND IT DISAPPEARED. LESS THAT 40,000 MILES ON VEHICLE.
Power train, Engine, Oct 16, 2020
THE VEHICLE SHIFTED INTO NEUTRAL AS WE ENTERED INTO AN INTERSECTION. HAS OCCURRED MORE THAN ONCE. THE VEHICLE HAD BEEN CHECKED FOR THE PAST RECALL SOME TIME AGO. THE DEALERSHIP TELLS US ITS A SENSOR THAT IS FAILING. STILL WAITING ON PARTS.
Power train, Electrical system, Oct 9, 2020
THE "SERVICE SHIFTER" WARNING COMING UP DURING DRIVE OR WHEN PARKED, THE ENGINE REFUSE TO START OR THE GEAR REFUSE TO SHIFT WHEN THIS HAPPENED. IT'S VERY NONDETERMINISTIC AND COULD CAUSE SERIOUS ACCIDENT.
Power train, Oct 8, 2020
THE 2014 JEEP CHEROKEE TRAIL HAWK HAS HAD MULTIPLE ISSUES WITH IT NOT SHIFTING INTO GEAR, BEING "CONFUSED" AFTER COMING TO A STOP AND NOT SHIFTING INTO THE PROPER GEAR. WHEN TRYING TO ACCELERATE AFTER A RED LIGHT OR STOP SIGN VEHICLE WILL NOT GO WHEN THE ACCELERATOR IS ENGAGED, THEN AFTER A FEW SECONDS IT UNEXPECTANTLY LUNGES FORWARD INTO GEAR AND INTO TRAFFIC. ALL RECALLS HAVE POINTED TO THIS BEING A "SOFTWARE" ISSUE AND I HAVE HAD ALL SOFTWARE RECALLS COMPLETED ON THE TRANSMISSION AND THE PROBLEM PERSISTS. THIS VEHICLE HAS HAD THIS PROBLEM SHORTLY AFTER PURCHASE AND CONTINUES TO HAVE IT ON A DAILY BASIS. RECENTLY THIS ISSUE CASED THE 4WD UNAVAILABLE LIGHT TO GO OFF, AND NOW THE VEHICLE WILL NOT SHIFT IN 4WD LOW. AFTER MULTIPLE TRIPS TO THE DEALER THE CONSENSUS IS THAT THE BATTER IS NOT FUNCTIONING PROPERLY EVEN THOUGH IT IS OPERATING AT THE PROPER CURRENT AND VOLTAGE.
Power train, Sep 30, 2020
THE REAR DIFFERENTIAL/POWER MODULE ASSEMBLY MADE FROM CAST IRON SPLIT ALONG A CASTING FAULT AND LOST ALMOST ALL OF ITS FLUID. I ONLY DISCOVERED THIS WHEN I NOTICED A LARGE PUDDLE OF FLUID ON MY DRIVEWAY AND THE SERVICE 4WD LIGHT CANE ON WHEN I STARTED THE VEHICLE. I HAD THE VEHICLE TOWED TO MY LOCAL SERVICE STATION AND THEY HAD NEVER SEEN ANYTHING LIKE THIS BEFORE, BUT HAD LOCATED SIMILAR STORIES ONLINE WITH EVEN WORSE PICTURES SAME VEHICLE YEAR AND MILEAGE (101,000 MI). SUGGESTED I CALL JEEP DEALER AND CHRYSLER. I CALLED BOTH AND THEY WOULD NOT CONTRIBUTE ANYTHING TOWARD THE REPAIR. THIS VEHICLE WAS NEVER IN AN ACCIDENT OR ABUSED IN ANY WAY. I FEEL THIS IS AN OBVIOUS MANUFACTURING DEFECT AND SHOULD HAVE BEEN REPLACED UNDER A RECALL. IF THIS HAD OCCURRED AT HIGH SPEED I ALSO FEEL IT COULD HAVE BEEN QUITE DANGEROUS.
Power train, Engine, Sep 30, 2020
EVERYTHING THAT THE INTERNET SAYS ABOUT THE 2014 JEEP CHEROKEE TIGERSHARK ENGINE AND THE 9 SPEED TRANSMISSION IS HAPPENING AND HAS BEEN SINCE 2017. IT HAS BEEN TO THE DEALERSHIP AT LEAST 4 TIMES INVOLVING THE SAME THING. ENGINE STALLS ON THE FREEWAY!!! STOPS SHIFTING. WONT GO INTO DRIVE. SLAMS INTO GEARS. JEEP SAYS ITS A BATTERY, LOW OIL OR MOTOR MOUNT PROBLEM. THERE IS NO WAY THIS IS WHY THIS IS HAPPENING. THE TRANSMISSION AND THE ENGINE ARE THE PROBLEM AND THEY WILL NOT FIX IT. 2020 ALONE IT HAS BEEN AT THE DEALERSHIP FOR AT LEAST 2 TO 3 WEEKS. I HAVE COMMUNICATION AND SERVICE RECORDS, CASE NUMBERS FROM JEEP THAT DONT DO ANYTHING, THIS IS UNACCEPTABLE TO NOT FIX SOMETHING THEY DID NOT DO CORRECTLY.
Power train, Sep 25, 2020
DRIVING DOWN THE ROAD WHEN CAME TO A STOP AT A STOPLIGHT AND THE CAR GAVE A COUPLE CHUGS THEN DIED. IT SAID SERVICE TRANSMISSION, SERVICE PARK BREAK, SHIFT TO P THEN DESIRED GEAR. TOOK IT TO JEEP HAD THE RECALL DONE, THE VERY FIRST TIME I STARTED THE CAR AFTER GETTING IT BACK FROM JEEP THE SERVICE TRANSMISSION LIGHT CAME ON AND WOULD NOT DOWNSHIFT INTO A GEAR LOWER THAN 3RD. JEEP SAID IT WAS A BAD VALVE BODY, I HAVE ATTACHED THE WORK ORDER FROM JEEP THAT SAYS IT IS INOPERABLE. I ALSO ATTACHED THE NHTSA SAFETY RECALL THAT STATES THAT THE VALVE BODY WILL BECOME INOPERABLE. JEEP DENIED REIMBURSEMENT FOR THE FIX OF THE PART WE ARE JUST REQUESTING THAT THEY REIMBURSE FOR THIS BASED ON THE SAFETY RECALL.
Power train, Wheels, Electronic stability control (ESC), Sep 22, 2020
I WAS DRIVING AND WAS TRYING TO ACCELERATE WAS GOING ABOUT 42 AND MY CAR DROPPED THE GEAR AND MY CAR IMMEDIATELY SLOWED DOWN TO ABOUT 38MPH AND THE CAR BEHIND ME ALMOST SLAMMED INTO THE REAR OF THE CAR. THIS HAS HAPPENED ON MULTIPLE OCCASIONS. I HAVE CONTACTED MY DEALERSHIP ON MANY OCCASIONS AND THEY TELL ME NOTHING IS WRONG AND I BRING IT TO OTHER MECHANICS AND THEY TELL ME THEY HAVE ISSUES ALL THE TIME WITH THIS MAKE AND MODEL OF THIS VEHICLE. I DRIVE WITH A SMALL CHILD IN THE CAR AND I FEEL COMPLETELY UNSAFE. I AM SO FURIOUS WITH MY JEEP DEALERSHIP LOCATED ON ROUTE 88 IN BRICK NEW JERSEY. NO ONE WANTS TO TAKE ACCOUNTABILITY. MY SECOND ISSUE IS WITH THE LUG SCREWS IN THE TIRES THEY KEEP BECOMING 'SWOLLEN' AFTER REPLACING THEM CONSTANTLY I WAS TOLD YET AGAIN THEY NEED TO BE REPLACED AND THEY ARE NOT CHEAP TO KEEP REPLACING. AND LAST MY AIR BAGS CENSOR HAS BEEN REPLACED AT LEAST TWICE THE DRIVER AIRBAG CENSOR KEEPS POPPING UP ON MY DASHBOARD.
Power train, Sep 22, 2020
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHEN SHE ATTEMPTED TO CHANGE GEAR, THE SERVICE GEAR SHIFTER LIGHT ILLUMINATED. THE FAILURE RECURRED WHILE DRIVING AT AN UNKNOWN SPEED. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL AND REFERRED THE CONTACT TO NHTSA. THE CONTACT INQUIRED ABOUT AN EXTENDED WARRANTY AND WAS INFORMED TO CONTACT THE MANUFACTURER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 48,000.
Power train, Engine, Sep 18, 2020
WHILE TRAVELING AT SPEEDS OF 45MPH IN THE CITY THE GEAR SHIFTED INTO NEUTRAL AND THE VEHICLE SHUT OFF AND INFORMED ME TO PUT THE CAR INTO "P" AFTER DOING SO I TRIED TO START THE VEHICLE BUT IT WAS INOPERABLE AND THE MESSAGE "SERVICE THE SHIFTER" APPEARED ON THE DASH WITH ALL LIGHTS ON THE SHIFTER ILLUMINATED
Power train, Sep 11, 2020
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE SERVICE TRANSMISSION AND SERVICE PARKING BRAKE MESSAGES DISPLAYED ON THE INSTRUMENT PANEL. THE TRANSMISSION SHIFTER LIGHTS REMAINED ILLUMINATED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 85,700.
Power train, Electrical system, Sep 10, 2020
WHILE DRIVING ON A HIGHWAY, SERVICE SHIFTER WARNING DISPLAYED AND ALL INDICATOR LIGHTS WERE LIT (PARK, NEUTRAL, REVERSE, DRIVE). THIS CAUSED PANIC AND THE DRIVER PULLED OVER TO TURN OFF THE ENGINE. A DEALERSHIP DIAGNOSIS IS SHORT IN WIRING. THIS MANUFACTURER DEFECT HAS CAUSED WRECKS AND NEEDS TO BE RECALLED BY JEEP.
Steering, Power train, Engine, Sep 9, 2020
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING, THE VEHICLE STALLED WITH THE INSTRUMENT PANEL INDICATING SHIFT TO PARK AND SHIFT TO DESIRE GEARS. THE FAILURE RECURRED NUMEROUS TIMES. THE CONTACT ALSO STATED THAT WHILE ENTERING A DRIVEWAY OR WHILE IN REVERSE AND ALSO WHILE DRIVING THE VEHICLE WOULD START TO SHAKE AND JERK VIOLENTLY. THE CONTACT ALSO MENTIONED THAT THE STEERING WHEEL LOCKED UP AND PULLED TO THE LEFT WHILE HER DAUGHTER WAS DRIVING. THE INSTRUMENT PANEL INDICATED SHIFT TO PARK AND SHIFT TO DESIRE GEARS AND ALSO INDICATED SERVICE TRANSMISSION AND ALSO SERVICE BRAKES. THE CONTACT POWERED OFF THE VEHICLE AND RESTARTED THE VEHICLE, SHIFTED OUT OF NEUTRAL THEN INTO PARK BEFORE SELECTING DRIVE. THE VEHICLE DROVE NORMAL TO HALF A BLOCK BEFORE THE FAILURE RECURRED. THE CONTACT STATED THAT THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO SPIRIT AUTOMOTIVE CHRYSLER DODGE JEEP RAM (4611 AVENUE Q, LUBBOCK, TX 79412), BUT WAS NOT DIAGNOSED. THE MECHANIC UPDATED THE TRANSMISSION CONTROL SOFTWARE UNDER NHTSA CAMPAIGN NUMBER: 19V447000 (POWER TRAIN). AFTER LEAVING THE DEALER, THE VEHICLE STARTED TO SHAKE AND BEFORE REACHING HER RESIDENCE THE VEHICLE STALLED. THE VEHICLE WAS RESTARTED, COASTED INTO HER DRIVEWAY AND STALLED. THE CONTACT CALLED AN INDEPENDENT MECHANIC AND WAS ADVISED TO CONTACT THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT TO TAKE THE VEHICLE BACK TO THE DEALER FOR THEM TO UPDATE THE SOFTWARE AGAIN. THE VEHICLE WAS TAKEN BACK TO THE DEALER BUT WAS NOT DIAGNOSED NOR REPAIRED. THE TECHNICIAN CALLED THE CONTACT AND INFORMED HER THE VEHICLE WAS READY FOR PICK UP HOWEVER, THE FAILURE RECURRED. THE CONTACT SCHEDULE AN APPOINTMENT FOR A DIAGNOSTIC TEST WHICH WAS STILL PENDING. THE FAILURE MILEAGE WAS APPROXIMATELY 97,700.
Power train, Sep 9, 2020
WE BOUGHT THE CAR USED ABOUT 3 YEARS AGO. PERIODICALLY IT STALLS AND WILL NOT GO FORWARD. IT HAS HAPPENED IN THE MIDDLE OF INTERSECTIONS. I HAVE TAKEN IT TO THE LOCAL DEALER AND THEY DON'T SHOW ANYTHING WRONG WITH IT. IT HAPPENS RANDOMLY SO YOU CAN REALLY SHOW THE TECHNICIAN WHAT IT IS DOING BUT NOTHING SHOWS UP WHEN THEY RUN THE DIAGNOSTICS. THIS IS A KNOWN PROBLEM FOR THE 2014 JEEP CHEROKEE. I HAVE SEEN COMPLAINTS FROM 2015 FORWARD. WHEN IT STOPS IN THE MIDDLE OF THE ROAD WE HAVE TO FIND A PLACE TO STOP AND TURN IT OFF. USUALLY IT WILL CORRECT ITSELF WHEN IT IS RESTARTED. CLEARLY THIS IS VERY DANGEROUS. I DON'T KNOW IF JEEP CAN'T FIX THE PROBLEM OR WON'T FIX THE PROBLEM. THIS HAS HAPPENED ABOUT 10 TIMES IN THE LAST 3 YEARS.