2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints: power train
1,469 reports, newest first. Show all
Power train, Jul 13, 2019
TRANSMISSION JUMPS GOING INTO 3 GEAR, CANT COMPLETELY FILL THE CAR WITH GAS BECAUSE MY TRANSMISSION LIGHT COMES AND STATES TO "SERVICE TRANSMISSION". SLOW TAKE OFF, TOOK TO DEALERSHIP WITH THE CHECK ENGINE LIGHT ON AND FOUND NO PROBLEMS. TOOK TO AUTO ZONE AND THEY FOUND A CODE STATING THAT IT WAS A THROTTLE BODY POSITION SENSOR. PLEASE LETS FIND A SOLUTION TO RESOLVE THE ISSUE.
Power train, Jul 13, 2019
MY 2014 JEEP CHEROKEE SHIFTED ITSELF INTO NEUTRAL 3 TIMES YESTERDAY, ALL WHILE STOPPED AT A STOP SIGN OR RED LIGHT IN CITY TRAFFIC. THIS IS THE SECOND TIME IT'S HAPPENED, AND IT SEEMS TO HAPPEN AFTER I FILL UP WITH GAS.
Power train, Vehicle speed control, Jul 9, 2019
MY JEEP WILL JUMP FORWARD UNCONTROLLABLY WHILE MOVING BETWEEN 9-13 MPH. WHEN IT HAPPENS, IT SOUNDS LIKE A BOMB GOING OFF IN THE TRANSMISSION SLAMMING GEARS DOWN. THIS HAPPENS REGULARLY AND CAN NOT BE CONTROLLED. OFTEN TIMES THIS WILL HAPPEN WITH THE SHIFT LIGHTS ARE ALL RED AND YOU CAN NOT TELL WHAT GEAR YOU ARE IN. I'VE HAD THIS SHIFT MODULE REPLACED MULTIPLE TIMES AND ON THE WAY HOME FROM THE DEALER WILL JUMP AGAIN.
Power train, Jul 9, 2019
MY 2014 JEEP CHEROKEE HAS BEEN HAVING TRANSMISSION ISSUES SINCE SEPTEMBER, 2018. THE SERVICE TRANSMISSION LIGHT COMES ON AS WELL AS A MESSAGE DISPLAYING "SERVICE TRANSMISSION" IN THE DASHBOARD MESSAGE CENTER. ALTHOUGH THE VEHICLE DOESN'T "ACT UP" WHILE DRIVING, ONCE YOU COME TO A STOP IT CHUGS AND CHUGS AND TAKES ABOUT 5 MINUTES TO GET UP TO SPEED AGAIN. THE ONLY WAY TO RESET IT IS TO STOP COMPLETELY, TURN IT OFF AND WAIT ABOUT 15 MINUTES AND START IT BACK UP AGAIN. WHEN YOU START IT BACK UP IT SEEMS TO RUN FINE BUT THE SERVICE TRANSMISSION IDIOT LIGHT IS STILL ON. THIS HAS HAPPENED A TOTAL OF 3 TIMES SINCE SEPTEMBER, 2018. WHEN I TAKE IT TO THE DEALERSHIP THEY CLAIM THE COMPUTER SHOWS NO EVIDENCE OF AN ERROR CODE AND THAT WHEN IT HAPPENS AGAIN TO BRING IT IN. THE PROBLEM IS THAT WHEN IT HAPPENS I'M TOO FAR AWAY FROM THE DEALERSHIP TO BRING IT IN AND EVERY TIME I STOP AT A STOP LIGHT/STOP SIGN I HOLD UP TRAFFIC BECAUSE IT TAKES SO LONG TO GET UP TO SPEED. HOW DO THEY EXPECT ME TO BE ABLE TO "BRING IT IN"? THEY REFUSE TO DO NOTHING ABOUT IT.
Power train, Other or unspecified, Jul 8, 2019
TRANSMISSION FEELS LIKE IT IS SLIPPING WHILE IN MOTION AND IT RANDOMLY GOES INTO NEUTRAL WHICH HAD TO BE PUT INTO PARK AND THEN BACK TO DRIVE IN ORDER TO MOVE. SOMETIMES IT REQUIRES A COMPLETE ENGINE RESTART. THIS HAS HAPPENED RANDOMLY AND ALWAYS WHEN I'M DRIVING AND ON THE ROAD OR HIGHWAY BUT LUCKILY WAS ALWAYS ABLE TO PULL OVER TO THE SIDE AVOIDING A MAJOR ACCIDENT.
Power train, Other or unspecified, Jul 7, 2019
APPROX A YEAR AGO-PURCHASED 2014 JEEP LATTITUDE FROM DEALER. ON TEST DRIVE FELT HESITATION IN SHIFTING. 1-2-3- GEAR- SELLER MADE NOTE TO CHECK PROBLEM.TOOK FOLLOWING DAY. IN A DAY OR SO AGAIN NOTICED PROBLEM. MADE APPOINTMENT. NEEDED SOFTWARE UPDATE-NOW OK. TEST DRIVE 3-5 MILES. NEXT DAY-SAME PROBLEM. MECHANIC NOTICED PROBLEM. NEEDED TRANS REPLACED. TRANS FOR 2014 & 2015 JEEP IS A 9-NINE SPEED TRANS. WEEK LATER REPLACED WITH SAME TYPE OF 9 SPEED TRANS. PICKED UP AFTER SERVICED--WITHIN 10 MINUTES SAME PROB.BACK TO DEALER-MECHANIC CHECKED--COULD NOT DUPLICATE PROBLEM--SAID RUNS LIKE A 9 SPEED SHOULD. DRIIVER IS PROBLEM. NOT USED TO THE OPERATION/FEEL OF A 9 SPEED. JEEP SLIPS GEARS, HESITATION-SAFETY CONCERN-NO PICKUP WHEN FROM A STOP OR CHANGING LANES ON THE ROADWAY. DID SOME RESEARCH ON GOOGLE--500 PLUS DOCUMENTED CASES -VIDEO OF THIS PROBLEM BY WELL KNOWN REPORTER/INVESTIGATOR. I PAID A LARGE SUM OF MONEY FOR A UNSAFE VEHICLE--JEEP IS AWARE OF WELL DOCUMENTED ISSUES-ALSO PROBLEM DOES NOT SHOW UP ON SCANNER-SO ITS NOT HAPPENING. DEALER NOT GIVING ME A FAIR DEAL ON ANOTHER VEHICLE. BLACK HOLE WITH NO LIGHT AT THE END. NOTE: DIFFICULT TO CONTINUE-RECENTLY OUT OF HOSPITAL-AND SHAKE WITH PARKINSONS
Power train, Vehicle speed control, Engine, Jul 7, 2019
OK I HAVE A 2014 JEEP CHEROKEE LIMITED WITH FRONT WHEEL DRIVE . ONLY HAS UNDER 54000 MILES ON IT I AM EXPERIENCING TRANSMISSION PROBLEMS ESPECIALLY IN REVERSE IT'S EXTREMELY LOUD AND RUMBLES CONSTANT WHILE IN REVERSE . ALSO WHILE IN DRIVE ONCE MOVEING IT BUCKS BUT EVENTUALLY STARTS TO GO AWAY AFTER A LIL WHILE. BUT I ALSO LOOSE POWER I'LL HAVE TO PUT THE PEDAL TO THE FLOOR THE ACCELERATOR AND I MOVE EXTREMELY SLOWLY THEN IT WILL EVENTUALLY KICK IN AND HAVE A VERY HARD TIME GOING UP LARGE HILLS ALL HILLS REALLY AND IT STRUGGLES TO GET UP IT LIKE HAS A LOT OF LACK OF POWER I'VE PUT MY JEEP IN THE SHOP NUMEROUS TIMES AND HAVE HAD MAJOR WORK DONE TO IT. ONE OF THEM THAT WAS COSTLY WAS THE CAR WOULD NOT READ THAT IT WAS IN PARK SO I COULDN'T SHUT THE CAR OFF I LOVE THE JEEP PRODUCT BUT I HATE THIS ONE IT NEEDS TO BE RECALLED. THANKS
Power train, Vehicle speed control, Other or unspecified, Jul 6, 2019
MY HORN WILL NOT WORK AT ALL NOR THE CRUISE CONTROL IS NOT WORKING AT ALL AS WELL. SO IS ALL OF THE CONTROLS ON THE STEERING WHEEL. ALSO A LOW HEADLIGHT WENT OUT AND I MAY HAVE A STUCK CLUTCH PROBLEM AS WELL. I NEED ALL OF THIS FOR MY SAFETY, MY PASSENGERS, AND MY VEHICLE SAFELY AS WELL. I AM REQUESTING A RECALL SO THESE MATTERS CAN BE STRAIGHTEN OUT AS SOON AS POSSIBLE. I DON'T KNOW WHAT'S GOING TO HAPPEN THE NEXT DAY, BUT I NEED THESE SITUATIONS FIXED AS MUCH AS I CAN.
Power train, Other or unspecified, Jul 3, 2019
SHIFT LIGHTS ALL COME ON RESULTING IN CAR STALLING OUT ON TAKE OFF. JEEP HAS STALLED OUT ON ME MANY TIMES IN THE MIDDLE OF INTERSECTIONS. WILL HAVE TO TURN OFF CAR AND RESTART.
Power train, Jul 1, 2019
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V447000 (POWER TRAIN). THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE PART WITHIN A REASONABLE TIME FRAME AS THE INTERIM NOTICE FAILED TO SPECIFY WHEN THE PART WOULD BE PROVIDED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Power train, Jun 26, 2019
JEEP WILL NOT FULLY SHIFT TO DRIVE. WHEN SHIFTING GEARS FROM PARK TO DRIVE THE GEAR WILL SLIP INTO NEUTRAL. THEN WHEN I AM ABLE TO GET INTO DRIVE, SWITCHING FROM DRIVE TO PARK ONCE I MAKE IT TO A DESTINATION THE 'PARK' GEAR ISN'T RECOGNIZED SO I HAVE TO KEEP SHIFTING BACK AND FORTH UNTIL IT LOCKS. ALSO, I HAVE A SLOPED DRIVE WAY. I'VE HAD A NEAR EXTREME ACCIDENT WHEN I PARKED AND MY WIFE WAS COMING AROUND THE BACK BUT PARK WASN'T RECOGNIZED AND THE JEEP STARTED TO ROLL BACKWARDS. LUCKILY I WAS ABLE TO MASH ON THE BRAKE BEFORE ANYTHING HAPPENED. *TR
Power train, Other or unspecified, Engine, Jun 25, 2019
THIS IS THE SECOND TIME IT'S HAPPENED. AFTER I FILL UP A TANK LOAD OF GAS, THE CAR WANTS TO LUNGE FORWARD AFTER COMING TO A STOP. IT DOES A FEW JOLTS BEFORE IT PICKS UP SPEED. TODAY, WHEN I CRANKED IT, IT STALLED. I TURNED IT OFF THEN CRANKED IT AGAIN AND IT WAS FINE. THEN I PULLED OUT THE DRIVEWAY AND PROCEEDED TO DRIVE DOWN THE STREET (35 MPH). WHEN I APPROACHED THE STOP SIGN, THE CAR SAID 'SHIFT TO PARK TO SHIFT GEARS.' I SHIFTED FROM DRIVE TO PARK, WAITED A MINUTE, THEN BACK TO DRIVE. THE CAR WOULD NOT GO. I TURNED IT OFF AND THEN BACK ON, SHIFTED TO DRIVE THEN PROCEEDED TO DRIVE. I GOT UP TO 45 MPH AND APPROACHED A STOP SIGN. THE CAR SAID 'SHIFT TO PARK TO SHIFT GEARS.' AT THE STOP SIGN, I SHIFTED FROM DRIVE TO PARK, WAITED THEN SHIFTED TO DRIVE. THE CAR WOULD NOT GO. I TURNED IT OFF THEN TRIED TO TURN IT BACK ON AND IT STALLED. I TURNED IT OFF THEN WAITED A FEW MINUTES BEFORE TURNING IT BACK ON.
Power train, Jun 24, 2019
MY CAR STOPPED WITHOUT WARNING IN THE MIDDLE OF A BUSY ROAD WHILE THE CAR WAS IN DRIVE. I WAS ON A CITY STREET GOING STRAIGHT. THEN THE SCREEN SAID SERVICE TRANSMISSION. TOLD ME TO PUT CAR IN PARK AND THEN DRIVE AGAIN. I WAS ABLE TO GET OUT OF HARMS WAY, AFTER SEVERAL ATTEMPTS TO ENGAGE THE TRANSMISSION WHILE I WAS ON THE ROAD. I PUT THE CAR INTO NEUTRAL TO GET IT TO ROLL INTO A PARKING LOT. PARKED IN PARKING LOT. PUT INTO DRIVE AGAIN, AND CARE WOULD NOT MOVE. SCREEN PROMPTED ME TO SHUT OFF VEHICLE AND RESTART. DID THIS, AND SAME ISSUE. CAR WOULD NOT MOVE. DID THIS TWO MORE TIMES AND THEN GAVE UP AND CALLED A TOW TRUCK. MY FIRST INCIDENT WITH ISSUES WITH THIS CAR STARTED OVER THE LAST FEW WEEKS. I PURCHASED IT USED IN FEBRUARY 2019, WITH A CLEAN CARFAX. IT IS NOW JUNE 2019, AND I'M STARTING TO SEE THE ISSUES WITH TRANSMISSION. WHILE PARKED ON DAY FOR 3 HOURS, I HOPPED IN THE CAR TO START IT AND IT WOULDN'T START AFTER SEVERAL ATTEMPTS, BUT NO ERROR MESSAGES. I DIDN'T THINK MUCH OF IT BECAUSE THE SCREEN SAID THE FOB WASN'T DETECTED, SO I THOUGHT MAYBE THE BATTERY ON FOB WAS LOW. THIS PROBLEM HAS NOT OCCURRED SINCE. THE OTHER PROBLEMS I NOTICED ARE EXTREME JERKING WHILE DRIVING THE VEHICLE, WHEN ACCELERATING AT A STOP OR WHILE DRIVING. ONE TIME IT JERKED SO HARD GOING FROM A STOP TO DRIVE, THAT I THOUGHT I HAD BEEN HIT IN THE BACK OF THE CAR. MY CAR IS CURRENTLY WITH THE PURCHASING DEALERSHIP GETTING LOOKED AT.
Power train, Jun 19, 2019
THE TRANSMISSION HAS EXTREMELY ROUGH SHIFTS AND THEN GAS PEDAL WON'T WORK AND YOU HAVE TO PULL TO A SHOULDER OR PARKING LOT AND TURN THE CAR OFF AND BACK ON AGAIN TO GET THE TRANSMISSION TO WORK. IT'S HAPPENED BOTH ON TURNPIKE AND CITY STREETS. ONCE I WAS COASTING DOWN A HILL WITHOUT MY FOOT ON EITHER THE GAS OR BREAK.
Power train, Electrical system, Fuel/propulsion system, Jun 18, 2019
WHEN DRIVING VEHICLE WILL ENTER WHAT CHRYSLER/JEEP CALLS LIMP MODE. VEHICLE WILL SLOW IMMEDIATELY TO 35MPH NO MATTER PREVIOUS SPEED. ACCELERATOR WILL NOT WORK. VEHICLE MUST BE PARKED AND RESTARTED TO RESET. THIS HAPPENS WITH NO WARNING. VERY DANGEROUS WHEN ON INTERSTATE HIGHWAY.
Power train, Jun 12, 2019
WHEN SHIFTING FROM A PARKED POSITION, ROLLING STOP, OR JUST AT A STOP SIGN, IT WILL NOT SHIFT RIGHT AWAY AND THEN IT WILL LUNGE INTO GEAR AND LUNGE YOU FORWARD AS WELL. IT HAS GONE FROM A NEUTRAL POSITION TO DRIVE AND IT WOULDN'T STOP LUNGING. THE CHECK ENGINE LIGHT CAME ON AND SAID THE TRANSMISSION NEEDED SERVICED. I HAD TO PUT IN PARK, TURN OFF THE CAR, AND THEN WAIT. ONCE I STARTED IT BACK UP AND WASN'T LUNGING CONSTANTLY BUT STILL DID WHEN SHIFTING. IT SEEMS LIKE THIS IS A COMMON PROBLEM THAT NEEDS TO BE FIXED BY JEEP. THESE PROBLEMS HAVE HAPPENED ON CITY STREETS AND HIGHWAYS.
Power train, Jun 8, 2019
THE VEHICLE RANDOMLY DOWNSHIFTS INTO FIRST GEAR WHILE DRIVING APPROXIMATELY 30 MPH. IT IS A VERY HARD DOWN SHIFT ACCOMPANIED BY GETTING STUCK IN NEUTRAL. THIS OCCURRED WHILE DRIVING DOWN A CITY STREET.
Power train, Jun 7, 2019
NEAR DEATH EXPERIENCE TOO MANY TIMES. HAVE REPORTED THIS TO THE DEALERSHIPS AND TO JEEP HEADQUARTERS. IT IS A KNOWN ISSUE WITH JEEP AND THEY FAIL TO DO ANYTHING ABOUT IT. IF YOU TRY TO ACCELERATE FROM A INCOMPLETE STOP (SUCH AS SLOWING DOWN ON A RAMP AND THEN SPEEDING UP) THE CAR DOES NOT SHIFT INTO GEAR AND YOU ARE LEFT SITTING IN THE MIDDLE OF DANGEROUS TRAFFIC. EVENTUALLY IT WILL SHIFT AND BUCK AND THROW THE CAR INTO HIGH SPEED AS THE TRANSMISSION TRIES TO CATCH UP TO THE FUEL THAT WAS DUMPED INTO THE ENGINE AS A RESULT OF THE CAR NOT CHANGING GEARS AND GOING FORWARD WHEN THE GAS WAS FIRST APPLIED. HAVE NARROWLY AVOIDED BEING BLIND SIDED IN INTERSECTIONS ALMOST DAILY!!! SO SICK OF JEEP NOT FIXING IT, AND KNOWING ABOUT THE ISSUE FOR YEARS AND YEARS AND YEARS. IT IS A DEATH MACHINE JUST WAITING FOR THE NEXT KILL. YOU CAN SEE ALL THE COMPLAINTS ON THIS YEAR (2014) AND (2015) WITH THIS CAR. I HAVE HAD INTO THE SHOP REPEATEDLY SINCE PURCHASING THIS VEHICLE NEW AND STILL NO RESOLUTION FROM JEEP. THEY DON'T CARE IF YOU DIE IN THE CAR, EVEN THOUGH THEY KNOW THE CAR WILL NOT SHIFT INTO GEAR WHEN TRYING TO ACCELERATE FROM A STOP OR A SLOW ROLL. THIS REPORT WANTS TO KNOW WHEN THIS HAPPENED. IT HAPPENS EVERY SINGLE DAY SINCE THE DAY WE BOUGHT THE CAR. I WOULD HAVE REPORTED IT DAILY IF I HAD KNOWN THIS FORM EXISTED BEFORE TODAY.
Power train, Jun 3, 2019
I FIRST BOUGHT THIS CAR LAST YEAR LATE JUNE, FIRST CAR EVER. MY FIRST CONCERN WITH IT WAS THAT THE BREAKS WERE A BIT OFF EVERY TIME I TRIED TO BREAK IT WOULD ACCELERATE A LITTLE BIT THEN IT WOULD STOP. THEN I TOOK IT TO SERVICE AND THEY TOLD ME SOMETHING WAS WRONG WITH THE TRANSMISSION SO I HAD TO TAKE IT TO AN ACTUAL JEEP STORE TO GET IT SERVICE I DIDN'T TAKE IT RIGHT AWAY CAUSE I WAS BUSY BUT THEN ONE DAY AFTER GETTING GAS MY CAR STARTED ACTING WEIRD AND IT TURNED OFF ON ME WHILE STILL BEING AT THE GAS STATION SO WHEN I TURNED IT OFF AND TRIED TO TURN IT BACK ON IT WAS KICKING A LOT AND IT WOULDN'T LET ME MOVE IT UNLESS I PUT IT ON 'PARK'. EVERY TIME I HAD TO STOP AT A LIGHT IT TOLD ME TO PUT IN ON PARK AND PUT IT BACK ON DRIVE ONCE I WAS READY. I TOOK IT IN RIGHT AWAY THEY SAID THEY 'FIXED' IT AND SAID IT SHOULD BE OKAY AND IF IT WASN'T MY CAR MIGHT BE A 'LEMON' CAR. SO THAT WAS ABOUT 2 MONTHS AGO AND THERE WOULD BE SOME TIMES THAT THE I THINK ENGINE WOULD START GOING FAST OR IT SOUNDED LIKE MY CAR WAS MOVIE WHEN IT WAS ACTUALLY JUST PARKED. BUT THIS SATURDAY AFTER GETTING GAS I WAS HEADING TOWARDS THE FREEWAY AND MY CAR JUST TURNED OFF ON ME NOT ONCE BUT TWICE THE FIRST TIME I WAS AT THE SHOPPING CENTER SO CARS WERE GOING SLOW AND I HAD ENOUGH POWER TO MOVE IT TO THE SIDE BUT THEN I TURNED IT BACK ON AND TOOK IT HOME AND BEFORE I COULD PARK IT TURNED OFF ON ME OKAY GOOD THINGS IT DIDN'T HAPPEN ON THE FREEWAY OR A STREET THAT WAS BUSY. SO I TOOK IT BACK TO THE DEALERSHIP TODAY AND TOLD THEM MY PROBLEM AND THE TOLD ME TO TAKE IT BACK TO JEEP TO GET IT SERVICED AGAIN BUT I DON'T WANT TO SPEND 250$ AGAIN ON SOMETHING THEY WON'T BE ABLE TO FIX AND I NEED A CAR BUT I'M SCARED TO DRIVE THIS ONE NOW AFTER ALL THESE ACCIDENTS. I AM GOING TO TAKE IT IN AGAIN BUT I COULDN'T DO IT CAUSE I NEEDED A RENTAL CAR.
Power train, Jun 3, 2019
WE HAVE HAD THIS JEEP FOR 2 1/2 YEARS. HAVE HAD TRANSMISSION ISSUES FROM DAY 1 WITH HEAVY SHIFTING, LUNGING IN PARK AND TRANSITIONS FROM REVERSE TO DRIVE. IT ALSO HEAVY SHIFTS WHEN GOING ON A SIGNIFICANT DOWNHILL GRADE. INITIAL DEALER TOLD US IT WAS A SOFTWARE ISSUE. UPDATED SOFTWARE DID NOT FIX SECOND DEALER TOLD US A RING WAS INSTALLED INCORRECTLY. DID NOT FIX PROBLEM. SECOND DEALER TOLD US NEED A NEW TRANSMISSION. DID NOT FIX PROBLEM. THIRD DEALER TOLD US IT WAS NOT BAD ENOUGH TO REQUIRE REPAIR. BACK TO SECOND DEALER. WHO REPLACED TRANSMISSION PAN. DID NOT FIX PROBLEM. BACK TO SECOND DEALER: WAITING TO REPLACE TRANSMISSION FOR THE SECOND TIME. THE VEHICLE IS UNSAFE. IT LUNGES AT RANDOM TIMES. IT DOES NOT MOVE SMOOTHLY BETWEEN GEARS. DEALERS HAVE SAID THAT THERE WERE MAJOR ISSUES WITH THE 2014 TRANSMISSION. NOW WE HAVE VEHICLE THAT WE FEEL IS UNSAFE, HAS DEVALUED AND I HAVE SPENT COUNTLESS HOURS TAKING FOR "WARRANTIED" REPAIRS THAT DO NOT FIX THE PROBLEM.
Power train, May 30, 2019
STARTED CAR AND WAS IN DRIVING MODE ON A SIDE/BACK STREET IN A RESIDENTIAL AREA, WHEN BEEPING AND CHECK ENGINE LIGHT APPEARED, AND MESSAGE SERVICE TRANSMISSION APPEARED. CAR WOULD NOT ACCELERATE WHEN FOOT ON GAS PEDAL, AND I COASTED DOWN HILL ON SIDE STREET, UNTIL I COULD PULL OVER AND STOP CAR. WHEN I RE ENTERED VEHICLE, CHECK ENGINE LIGHT AND MESSAGE WERE STILL SHOWING, BUT VEHICLE DROVE PROPERLY.
Power train, May 23, 2019
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHEN ATTEMPTING TO SHIFT INTO PARK, THE GEAR SHIFTED INTO OTHER GEARS INSTEAD OF PARK. AFTER THE GEAR FINALLY ENGAGED IN PARK, THE VEHICLE MOVED IN REVERSE. THE CONTACT HAD TO GET BACK INSIDE THE VEHICLE AND SHIFT THE VEHICLE IN PARK. IN ADDITION, THE VEHICLE MADE AN ABNORMAL CHIMING NOISE AND "PLACE IN PARK" APPEARED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO M AND L MOTORS CHRYSLER JEEP AND DODGE (406 PIEDMONT DR, LEXINGTON, NC 27295, (336) 295-1329), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CALLED AND TRANSFERRED THE CONTACT TO THE NHTSA HOTLINE. THE FAILURE MILEAGE WAS 88,000.
Power train, May 22, 2019
WHILE MOVING THE CAR SUDDENLY ACTS AS IF IN NEUTRAL EVEN THOUGH INDICATOR SHOWS IN DRIVE. THE ENGINE RUNS BUT THE CAR NO LONGER HAS POWER. CAR MUST BE STOPPED AND PLACED IN PARK BEFORE THE TRANSMISSION WILL AGAIN ENGAGE. "CHECK TRANSMISSION" ERRORS ARE DISPLAYED. THIS HAS ALWAYS HAPPENED ON CITY STREETS AT LOW SPEEDS. I WORRY ABT DRIVING ON THE HIGHWAY. THIS HAS HAPPENED THREE TIMES IN THE 25 K MILES I HAVE PUT ON THE CAR. TAKING IT BACK TO THE DEALER RESULTS IN THEM TELLING ME NOTHING IS WRONG WITH THE CAR - THE TRANSMISSION JUST LOST COMMUNICATION WITH THE AND TRANSMISSION. THEY RESET THE COMPUTER ERRORS AND THE CAR RUNS NORMALLY. MY BROTHER HAS SIMILAR PROBLEMS WITH HIS JEEP AND WAS TOLD HE NEEDED TRANSMISSION FLUID CHANGES. I DO NOT KNOW EXACT DATES THIS HAS HAPPENED BUT CAN OBTAIN FROM LOCAL DODGE DEALER. THIS USUALLY OCCURS WHEN SLOWING FOR A TURN OR STOPPING AT STOP LIGHTS OR STOP SIGNS.
Power train, May 21, 2019
TRANSMISSION JUMPING, JERKING, SLIPPING, NOT SHIFTING SMOOTHLY. IT IS BACK IN SHOP FOR THE 6TH TIME SINCE I BOUGHT IT NEW. JEEP DEALERSHIP SAYS THEY CANNOT FIX IT. IT HAS BECOME A SAFETY HAZARD. *ALSO ROLLS BACK ON HILLS OR EVEN A MODERATE INCLINE. *JS
Power train, May 18, 2019
MAY 17, 2019 NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION 1200 NEW JERSEY AVENUE SE WEST BUILDING WASHINGTON DC 20590 TO WHOM IT MAY CONCERN; I AM WRITING TO INFORM YOU OF A VERY DANGEROUS CONDITION THAT EXISTS CONCERNING MY 2014 JEEP CHEROKEE AND MANY OTHERS, SOME OF WHICH CAN BE FOUND AT THIS LINK: HTTP://WWW.CARPROBLEMZOO.COM/JEEP/CHEROKEE/2014/AUTOMATIC-TRANSMISSION-CONTROL-MODULE-PROBLEMS.PHP MY TRANSMISSION CONTROL MODULE MALFUNCTIONED ON NOV. 13, 2018. MY VEHICLE QUIT RUNNING WHILE I WAS DRIVING AT A FAIRLY SLOW SPEED AND SLIGHTLY UPHILL ABOUT A BLOCK FROM MY HOME. I MANAGED TO START IT AGAIN AND DRIVE TO MY HOME BUT IT RAN VERY BADLY AND I WASN'T SURE THAT I WOULD MAKE IT. THE WORDS: 'SERVICE TRANSMISSION' APPEARED ON THE INSTRUMENT DISPLAY. I HAD IT TOWED TO THE DEALER. THE DEALER'S REPAIR INVOICE (ATTACHED) LISTS, ' FOUND CODE P1DDD-). NEEDS TCM AND PCM UPDATE PER SB 21-025-18'. ON MAY 14, 2019, JUST 5 MONTHS AFTER THE FIRST INCIDENT THE SAME MALFUNCTION HAPPENED AGAIN. THE VEHICLE STALLED IN THE MIDDLE OF A VERY BUSY INTERSECTION. IT WAS ABLE TO BE RESTARTED AND DRIVEN WITH MUCH DIFFICULTY A FEW BLOCKS TO BE OUT OF HARMS WAY UNTIL A TOW TRUCK COULD AGAIN DELIVER IT TO THE DEALER. THIS TIME THE DEALER REPLACED THE TRANSMISSION CONTROL MODULE FOR $968.35. (REPAIR INVOICE ATTACHED). HOW LONG WILL THIS ONE LAST? WE WON'T KNOW BECAUSE WE ARE TRADING THIS VEHICLE IN. WE DO NOT TRUST IT TO DRIVE IT ANY LONGER. HOW MANY MORE ARE OUT THERE? SEE THE LINK. THIS IS A VERY DANGEROUS CONDITION. SOMEONE IS GOING TO BE KILLED OR BADLY HURT IF THEY HAVEN'T ALREADY. I URGE YOU TO DO WHAT YOU CAN TO EFFECT A RECALL OF THESE VEHICLES WITH THESE FAULTY PARTS. *JS