2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints: power train
1,469 reports, newest first. Show all
Power train, Electrical system, Service brakes, May 15, 2019
DECELERATING ON I-75 OFF RAMP TO CITY STREET, TURNED OFF CRUSE CONTROL, JEEP STUTTERED TO A STOP WHEN LIGHTLY PRESSING BRAKE PEDAL. ACCELERATING CAUTIOUSLY, STRUGGLED TO ACCELERATE, RMP NEEDLE REVVING HIGH, SLUGGISH ACCELERATION, JOLTED/STUTTERED TO ACCELERATE TO 35-MPH THEN ACCELERATED NORMAL. 4 MILES DOWN CITY STREET WENT TO DECELERATE SLOWLY FOR STOP LIGHT, "SERVICE ELECTRONIC BRAKE SYSTEM." MESSAGE CAME ON SCREEN, BRAKE PEDAL BECAME EXTREMELY STIFF. BRAKE PEDAL WOULD NOT PRESS DOWN AS NORMAL. HAD TO STRUGGLE JUST TO GET JEEP TO STOP AT BUSY INTERSECTION ALMOST REAR ENDED VEHICLE IN-FRONT OF ME... PLACED JEEP IN PARK, TURNED OFF & RESTARTED JEEP, AS PAST ELECTRICAL ISSUES IN 2017 HAVE HAPPENED WITH DECELERATION/ACCELERATION (IN 2017 TURNING OFF/ON JEEP HELPED(PAST IN 2017 BAD BATTERY CELL DEALERSHIP MISSED HAD TO TAKE SOMEWHERE ELSE FOR CORRECT DIAGNOSE/REPLACED BATTERY)). LIGHT TURNED GREEN TRIED TO ACCELERATE THROUGH INTERSECTION TO PARK IN PARKING LOT, JEEP BARELY ACCELERATED TO 10-15 MPH "SERVICE ELECTRONIC BRAKE SYSTEM" MESSAGE CAME BACK ON AFTER 10 MPH WAS REACHED. HAD TO JAM DOWN FOOT TO BARELY MOVE BRAKE PEDAL 2 CM TO COME TO A STOP IN THE PARKING LOT (ALMOST HIT BUILDING). WENT TO PUT DRIVER SIDE WINDOW DOWN BEFORE TURNING OFF JEEP & DRIVER SIDE WINDOW WOULDN'T GO DOWN. NOW SAFETY ISSUE MIGHT NOT BE COVERED UNDER WARRANTY /DEALERSHIP 70,774 MILEAGE. THESE SAFETY ISSUES SHOULD ALWAYS BE COVERED FOR FULL LIFE OF WARRANTY NOT JUST TO 60,000 MILES!!!!!
Power train, May 10, 2019
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT AFTER THE VEHICLE WAS PARKED, THE SHIFT SELECTOR WAS PLACED IN THE PARK POSITION HOWEVER, A MESSAGE ON THE DISPLAY STATED TO SHIFT TO DESIRED GEAR. THE VEHICLE FAILED TO GO INTO PARK. THE VEHICLE WAS TAKEN TO BROOKLYN CHRYSLER JEEP DODGE RAM LOCATED AT 2286 FLATBUSH AVE, BROOKLYN, NY 11234, (718) 713-3000, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THE FAILURE WAS DUE TO AN ISSUE WITH THE TRANSMISSION. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN). THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
Power train, May 7, 2019
VEHICLE DOES NOT ACCELERATE PROPERLY. IF YOU SLOW DOWN FOR A LIGHT WHICH THEN TURNS GREEN, WHEN YOU GO TO ACCELERATE THE VEHICLE HESITATES FOR SEVERAL SECONDS. ALSO DOES IT WHEN PULLING OUT FROM A COMPLETE STOP. WE HAVE HAD SEVERAL NEAR REAR END COLLISIONS BECAUSE OF THIS. VEHICLE WAS PURCHASED IN MISSOURI AND TAKEN TO THE SHOP SEVERAL TIMES FOR THIS ISSUE AND EACH TIME THE EITHER SAID THEY FOUND NO ISSUE OR THEY FLASHED THE COMPUTER. WE ARE LIVING IN UTAH NOW AND THE ISSUE CONTINUES TO THE POINT MY WIFE IS AFRAID TO EVEN DRIVE IT. THIS IS A DAILY ISSUE WHEN I GO TO WORK I HAVE TO ENTER A TWO LANE HIGHWAY WITH A SPEED LIMIT OF 65 MPH AND THE VEHICLE WILL NOT ACCELERATE.
Power train, Vehicle speed control, Fuel/propulsion system, Apr 12, 2019
PURCHASED USED NOVEMBER OF 2017. HAS A LITTLE OVER 55,000 MILES ON IT. HAVE NOTICED THAT THE TRANSMISSION SEEMS TO TAKE LONGER THAN IT SHOULD TO SHIFT AND SOMETIMES DOESN'T SHIFT UP AT ALL OR WILL SHIFT DOWN OR EVEN TO NEUTRAL SOMETIMES WHILE DRIVING AT HIGHER SPEEDS. ALSO WILL LOSE POWER AND THEN SOMETIMES USE A LOT OF POWER WHEN NOT NEEDED, CAUSING THE CAR TO JERK OR ACCELERATE OUT OF NOWHERE. HAPPENS VERY OFTEN AND HAS BEEN CONTINUALLY GETTING WORSE SINCE I'VE PURCHASED IT. BUT SEVERELY NOTICED IT ON MY LAST ROAD TRIP ABOUT 6 WEEKS AGO.
Power train, Electrical system, Other or unspecified, Apr 8, 2019
SINCE WE BOUGHT OUR CAR IT HAS HAD SEVERAL RECALLS AS WELL AS ELECTRICAL, COMPUTER BASED, AND POWER TRAIN ISSUES. NONE OF WHICH WERE EXPLAINABLE. WE WERE SINPLY TOLD TO TAKE IT TO JEEP, PUT HUNDREDS OF DOLLARS IN TO FIX IT AND GET IT BACK. WE'VE ONLY HAD THE CAR FOR ABUT 4 YEARS. YESTERDAY, WITHIN A MONTH OF THE LAST OCCURENCE, OUR CAR HAS FROZEN ON US AND WILL NOT START. JEEP HASN'T DONE ANYTHING ABOUT THIS. WE'VE KNOWN SEVERAL OTHER PEOPLE WHO HAVE HAD THIS SAME MAKE AND MODEL WHO HAVE HAD THE SAME PROBLEMS. WE ARE NOT IN A FINANCIAL POSITION TO KEEP PUTTING MONEY INTO A CAR THAT SHOULD LAST US LONGER, OR TO SINPLY JUST TRADE IT IN SINCE WE STILL OWE 10K ON THE CAR. THIS HAS ALSO PUT OUR KIDS SAFETY AT JEOPARDY, HAS CAUSED US LOSS OF WORK DAYS ON TOP OF PUTTING US IN A MORE FINANCIAL BURDEN. THERE NEEDS TO BE SOMETHING DONE ABOUT THIS. IT IS UNFAIR THAT WE SOENT SO MUCH MONEY ON A CAR THAT HAS MALFUNCTIONED SEVERAL TIMES DUE TO BEING BUILT SO POORLY.
Power train, Electrical system, Engine, Apr 3, 2019
THE CAR WILL BEGIN TO HESITATE AND THEN THE TRANSMISSION WILL GO INTO A NEUTRAL STATE, BUT THE LIGHTS WILL NOT SHOW THAT IT IS IN NEUTRAL. THE CAR WILL ROLL FORWARD OR BACKWARD DEPENDING ON WHERE YOU ARE. YOU CANNOT SHIFT, WHEN YOU DO TRY TO SHIFT, THE CAR WILL JOLT LIKE THE ENGINE IS GOING TO FALL OUT OF THE CAR. TURNING THE ENGINE OFF AND ON, SEVERAL TIMES, WHILE WAITING EACH TIME CLEARS THE PROBLEM. JEEP CAN NOT REPRODUCE THIS IT SO THEY WILL NOT FIX IT. WILL GET A MESSAGE ON DASH STATING TO SERVICE TRASMISSION AND PARKING BREAK. THIS HAS HAPPENED AT LEAST 5 TIMES THAT I HAVE DOCUMENTED BY PICTURES AND VIDEO ON MY PHONE HOWEVER, HAS HAPPENED A LOT MORE. SPECIFIC DATES DOCUMENTED ARE 11/19/17, 11/21/17, 11/29/17, 12/13/18, 4/2/19.
Power train, Mar 27, 2019
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS OR ACCELERATING FROM A STOP, THE VEHICLE JERKED, LOST POWER, AND SHUT DOWN. IN ADDITION, THE SERVICE SHIFTER INDICATOR ILLUMINATED. THE VEHICLE RESTARTED AND WAS TAKEN TO CLASSIC CHRYSLER JEEP DODGE RAM OF DENTON (940-230-2351, LOCATED AT 4984 S INTERSTATE 35, DENTON, TX 76210) WHERE THE SOFTWARE WAS UPDATED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 25,000.
Power train, Electrical system, Mar 25, 2019
THE CAR WILL BEGIN TO HESITATE AND THEN THE TRANSMISSION WILL GO INTO A NEUTRAL STATE, BUT THE LIGHTS WILL NOT SHOW THAT IT IS IN NEUTRAL. THE CAR WILL ROLL FORWARD OR BACKWARD DEPENDING ON WHERE YOU ARE. YOU CANNOT SHIFT. IT'S VERY DANGEROUS. TURNING THE ENGINE OFF AND ON, SEVERAL TIMES, WHILE WAITING EACH TIME CLEARS THE PROBLEM. JEEP CAN NOT REPRODUCE THIS IT SO THEY WILL NOT FIX IT.
Power train, Mar 21, 2019
WE PURCHASED THIS FROM A DEALER AND A FEW DAYA AGYER TAKING IT. IT STARTED SHIFTING VERY VERY HARD. ALSO WHEN YOU PIT INTO GEAR SOMETIMES IT THROWS ITSELF INTO PARK.
Power train, Mar 12, 2019
VEHICLES NINE SPEED AUTOMATIC TRANSMISSION DOES NOT GO TO FIRST GEAR UPON MAKING A COMPLETE STOP. THE TRANSMISSION GOES AUTOMATICALLY TO THIRD GEAR OR SECOND GEAR. THIS RESULTS IN THE TRANSMISSION STARTING FROM A STOP FROM THIRD GEAR (UNLESS MANUALLY DOWNSHIFTED) REDUCING POWER AND CAN RESULT IN A SLOW TAKE-OFF, INCREASING RISK OF A COLLISION OR THE VEHICLE ROLLING BACK INTO VEHICLES BEHIND THE CAR. I HAVE HAD SEVERAL CLOSE CALLS BECAUSE OF THIS. NINTH GEAR NEVER ENGAGES, THIS HAS TO RESULT IN LOWERED FUEL ECONOMY AND REDUCED ENGINE AND TRANSMISSION LIFE AS DOES STARTING FROM THIRD GEAR. I BELIEVE THE TRANSMISSION TO BE DEFECTIVE AND HAVE READ OF NUMEROUS COMPLAINTS FROM OTHER CUSTOMERS OF THESE EXACT SAME PROBLEMS. THE VEHICLE HAS RECEIVED RE-PROGRAMMING ON ALL RECALLS AND NOW JEEP CUSTOMER SERVICE STATES THIS IS "NORMAL" AND "NO DEFECT" THUS, NO REPAIR NECESSARY AND NOT COVERED BY WARRANTY. VEHICLE WAS ADVERTISED AND SOLD TO ME AS A "NINE SPEED AUTOMATIC TRANSMISSION" IN EFFECT, JEEP DECEIVED CUSTOMERS SELLING THEM AN EIGHT SPEED SEMI-AUTOMATIC TRANSMISSION. EMAIL CHAIN ATTACHED.
Power train, Vehicle speed control, Electronic stability control (ESC), Mar 7, 2019
MULTIPLE WARNING LIGHTS COME ON. WANT ACCELERATE, HARD GEAR SHIFT, LOW VOLTAGE LIGHT. TURNS CAR OFF WHILE DRIVING.
Power train, Mar 6, 2019
TRANSMISSION HAS UNDERGONE SEVERAL RECALLS. WITH THE CURRENTLY 56,000 MILES, THE VEHICLE IS STUCK IN PARK AND WILL NOT SHIFT INTO DRIVE. PREVIOUS COMPLAINTS TO JEEP HAS BEEN MADE OF HARD SHIFTING, DELAY FROM STOP THEN ACCELERATING AT LIGHT, SLOW LAUNCH AND HARD JERKING FROM GEAR-TO-GEAR AT TIMES. ALL RECALLS HAVE BEEN ADDRESSED AND UP TO DATE; HOWEVER, TRANSMISSION ISN'T WORKING PROPERLY. LITERALLY SCARED OF THIS VEHICLE NOW. SERVICE HAS BEEN CONDUCTED ACCORDINGLY. PRIOR SERVICE CONDUCTED AT JEEP SERVICE DEPARTMENT AND SERVICE TECHS HAVE STATED THAT NOTHING IS WRONG WITH THE TRANSMISISON.
Power train, Mar 5, 2019
ALITTLE OVER 50K MILES AND 4 WHEEL DRIVE LIGHT COMES ON AND OFF WHILE DRIVING.. TRANSMISSION AND CAR WAS ACTING UP, SHUT OFF WHILE DRIVING CROSSING A BRIDGE TO NEW JERSEY. TOOK IN FOR SERVICE WAS TCM IN THE TRANSMISSION APPARENTLY COVERED WITH 16 DAYS LEFT ON WARRANTY.
Power train, Electrical system, Feb 23, 2019
I BOUGHT MY 2014 JEEP CHEROKEE OCT.2016 I NOTICED WHEN I WOULD COME TO A STOP OR PULL OUT IT WOULD STAY STUCK IN THE GEAR AND THEN ALL OF A SUDDEN IT LIKE KICKED INTO THE GEAR WITH A JERK. I TOOK IT BACK TO THE SERVICE DEPARTMENT AND THEY TOLD ME THERE WASN'T ANYTHING WRONG. WELL, IT HAS NEVER STOPPED AND HAS GOTTEN WORSE. WHAT UPSETS ME THAT THERE WAS A RECALL ON THIS JEEP JULY 12, 2016 NHTSA CAMPAIGN NUMBER: 16V529000 TRANSMISSION MAY SHIFT UNEXPECTEDLY TO NEUTRAL IF THE VEHICLE UNEXPECTEDLY SHIFTS TO NEUTRAL, THERE IS AN INCREASED RISK OF A CRASH. WHAT MAKES IT WORSE THE DEALERSHIP WAS UNAWARE OF THIS WHEN THEY SOLD IT OR WHEN I BROUGHT IT BACK?? FRIDAY I LEFT WORK AT 6 AM I DRIVE AN HOUR I DRIVE ON BUSY HIGHWAYS MY JEEP SUDDENLY LOST POWER ON A DBL LANE ROAD WITH CARS BEHIND ME AND TO THE LEFT, I AM THANKFUL I WAS ON THE RIGHT SIDE THAT I COULD DRIFT OVER TO THE SIDE, BUT THE SNOW THAT WAS PACKED ALONG THE GUARD RAILS STILL LEFT ME 1/2 IN THE LANE FLASHING SOMETHING ABOUT MY TRANSMISSION. THANK GOD I WAS NOT ON PENNSYLVANIA, INTERSTATE 70 WHEN THIS HAPPENED BECAUSE IT WOULD HAVE BEEN A MAJOR CATASTROPHE WITH MULTIPLE VEHICLES AND TRACTOR TRAILERS. I CALL THE DEALERSHIP WHERE IT WAS BOUGHT TOLD HIM WHAT HAD HAPPENED ...I GOT AN APPOINTMENT IN ABOUT 2 WEEKS THIS JEEP IS UNSAFE!!!! PLUS THERE ARE OTHER ISSUES WITH IT.
Power train, Feb 21, 2019, crash
FROM DAY 1 THIS 2014 JEEP TRAILHAWK IN TRANSMISSION HAS ACTED VERY WEIRD..STEP ON THE ACCELERATOR AND THE ENGINE SPINS, MAKES A HUGE BANG AND THEN SLAMS INTO GEAR..THIS IS USUALLY WHEN ACCELERATING UP SLIGHT INCLINES, HILLS OR INTO MY UPHILL DRIVEWAY. THE DAILY CHALLENGE IS TRYING TO AVOID THE JEEP SHOOTING THRU MY GARAGE DOOR AS I PULL IN MY DRIVEWAY. ALSO, DOES NOT SHIFT PROPERLY..LONG HESITATIONS BETWEEN 2ND & 3RD WHILE UP-SHIFTING..LONG DELAYS IN DOWNSHIFTING WHEN INSTANT ACCELERATION IS NEEDED..VERY DANGEROUS ON THE HIGHWAY. 1ST TRANSMISSION INCIDENT - TURNED RIGHT INTO A VERY BUSY INTERSECTION, IMMEDIATELY A LOUD BANG (LIKE IT POPPED OUT OF GEAR) AND EVERY LIGHT ON THE DASH STARTED FLASHING AND RINGING WITH SERVICE TRANSMISSION IMMEDIATELY VISIBLE..THE VEHICLE HAD NO ACCELERATION (ENGINE WAS RUNNING) AND MY FOOT WAS ON THE FLOOR AND JUST MISSED GETTING HIT FROM BEHIND AS IT COASTED TO A STOP. AFTER SITTING IN THE MIDDLE OF THE INTERSECTION FOR 5 MINUTES WITH THE VEHICLE OFF, STARTED IT UP AND MOST OF THE LIGHTS WENT OFF AND IT WENT BACK IN GEAR BUT WAS IN LIMP MODE. THE DEALERSHIP TOOK 1 WEEK WITH THE VEHICLE AND EVERYTHING WAS ALLEGEDLY FIXED WITH A WIRING HARNESS RECALL. ALL THE ORIGINAL PROBLEMS ARE STILL PRESENT EXCEPT THE LIGHTS ON THE DASH ARE NOT ON ANY MORE. 2ND TRANSMISSION INCIDENT - TURNED LEFT INTO A VERY BUSY, UPHILL INTERSECTION, THE VEHICLE HAD NO ACCELERATION (ENGINE WAS SPINNING) AND MY FOOT WAS PUSHING ACCELERATOR BUT WOULDN'T GO ANYWHERE. SLAMMED ON THE BRAKES TO AVOID GETTING T-BONED BY A TRUCK COMING DOWN THE HILL AND INSTEAD GOT REAR ENDED AND HIT FROM BEHIND. AFTER BEING IN THE FARRISH JEEP CHRYSLER COLLISION CENTER FOR A WEEK GETTING REPAIRED IT WAS RETURNED TO THE FARRISH SERVICE CENTER WHERE NO PROBLEMS WERE FOUND! BUT THEY RELOADED SOFTWARE AND SAID IT WOULD NEED TO RELEARN MY DRIVING HABITS. ALL THE PROBLEMS ARE STILL PRESENT TODAY!
Power train, Feb 16, 2019
9-SPEED TRANSMISSION, WHEN IN DRIVE AND SLOWED TO NEARLY A STOP, DROPS INTO NEUTRAL AND WHEN I ACCELERATE, THE ENGINE REVS AND THE TRANSMISSION SLAMS INTO GEAR CAUSING THE TIRES TO SQUEAL. COMPLAINED AND TOOK INTO PREMIER DODGE IN TRACY, CA AND WAS TOLD THIS IS NORMAL FOR THIS TRANSMISSION. BEGAN HAPPENING SINCE NEW IN 2014 AND STILL HAVE PROBLEM AFTER MANY 'UPDATES' AND COMPLAINTS TO THEM. MAJOR SAFETY ISSUE IF I NEED TO ACCELERATE QUICKLY!
Power train, Electrical system, Vehicle speed control, Feb 13, 2019
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE TRANSMISSION GEARS SLIPPED WITHOUT WARNING WHEN THE VEHICLE WAS STARTED. WHILE THE VEHICLE WAS IDLING AT A STOP, A WARNING INDICATOR NEAR THE GEAR BOX INDICATED THAT THE GEAR WAS SHIFTED WHEN IT REALLY WAS NOT. IN ADDITION, THE VEHICLE RANDOMLY STALLED SEVERAL TIMES INTERMITTENTLY. THE CONTACT WAS UNCERTAIN IF THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. *TT*JB
Power train, Exterior lighting, Electronic stability control (ESC), Feb 9, 2019
CAR STALLED SEVERAL TIMES WHILE MOVING WHEN ENGINE IS COLD THIS HAPPENED SEVERAL TIMES WHILE TURNING AND AGAIN WHEN NOT TURNING, ON CITY STREETS. 4 HEADLIGHTS BLEW WITHIN 7 DAYS WHILE BOTH MOVING AND WHILE STATIONARY. HARD SHIFT BETWEEN 2ND AND 3RD AND 3RD AND 4TH GEARS WHILE MOVING ON HIGHWAY AND CITY STREETS.
Power train, Exterior lighting, Fuel/propulsion system, Feb 8, 2019
WHILE STOP AT A LIGHT THE JEEP STALLED OUT WITH CHECK ENGINE LIGHT,PARKING GEAR LIGHT, AND ROAD HAZARD LIGHT CAME ON. THEN WHEN I PUT IT IN PARK AND BACK IN GEAR IT JERKED BADLY AS IF THE ENGINE CAME OUT AND BUNNY HOP AS IT TOOK OFF LIKE SOME ONE LEARNING TO DRIVE A STANDARD. SOME TIMES WHILE DRIVING IT ROUGHLY SHIFTS INTO 2ND. AND IT STALLED ONCE ON A MAJOR HIGHWAY WHICH IS DANGEROUS.
Power train, Feb 7, 2019
TRANSMISSION PROBLEMS AND STALLING AFTER STOP. FIRST INCIDENT 2/4 - GAS FILLED PULLED OUT TO TRAFFIC, WHILE WAITING IN INTERSECTION TO TURN LEFT VEHICLE SHUT DOWN. MULTIPLE TRANSMISSION ISSUES - HARD SHIFT AFTER SERVICE ON 2/2 FROM 1ST TO 2ND AND 2ND TO 3RD. MULTIPLE REPORTS OF ISSUES WITH THIS TRANSMISSION. READING MULTIPLE REPORTS OF ISSUES WITH THIS TRANSMISSION - NO FIX. COMPLETE SAFETY ISSUE IF REPORTS SHOWING SHUT DOWN WHILE DRIVING ON FREEWAY.
Power train, Feb 5, 2019
THE TRANSMISSION GETS KINDA HECKTICK WHEN YOU FIRST TAKE THE CAR OUT OF GEAR. WHEN IN DRIVE AND AT A STOP IT SEEM TO HOP IN TO GEAR AT AN ODD RATE TO WHERE IT MAKES THE CAR JERK. I'VE TAKEN THE CAR TO THE DEALER SEVERAL TIMES AND GET THE SAME RESPONSE FROM THE PERSONNEL 'IT'S JUST LEARNING YOUR DRIVING HABITS' THEY SAY. 'IT WILL GO AWAY IN ITS OWN' THEY ADD. BUT NO ONE SEEMS TO KNOW WHY THE 9SPEED TRANSMISSION IN THIS CAR IS SO CRAZY
Power train, Jan 31, 2019
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING 32 MPH, THE VEHICLE WOULD DOWNSHIFT AND WAS DIFFICULT TO SHIFT BACK INTO GEAR. ALSO, THE RPMS ACCELERATED AND THE FOUR WHEEL DRIVE SERVICE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO CAPITAL CHRYSLER DODGE JEEP RAM OF INDIAN TRAIL (8461, 5501 W HWY 74, MONROE, NC 28110, (704) 220-4370) WHERE THE POWER TRANSFER UNIT WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED, BUT WAS NOT ABLE TO ASSIST. THE FAILURE MILEAGE WAS 99,000.
Power train, Jan 28, 2019
WHILE DRIVING A TRANSMISSION ALERT TRIGGERED CAUSING THE CAR TO LOSE POWER, I WAS ABLE TO PULL TO THE SIDE OF THE ROAD. SHUTTING OFF THE CAR AND RESTARTING ALLOWED ME TO REGAIN POWER AND DRIVE HOME. I WILL BE BRINGING IT TO THE DEALER FOR THE 6TH PLUS TIME FOR SIMALAR TRANSMISSIONS ISSUES OVER THE LIFE OF THIS CAR. A PERMENANT FIX HAS NOT BEEN FOUND AT THIS POINT ALL PREVIOUS DEALER INTERACTIONS HAVE BEEN FLASHING THE SOFTWARE. THIS SEEMS TO BE A TEMPORARY FIX AND OBVIOUSLY LOSING POWER WHILE DRIVING IS A SERIOUS DANGER. THIS SEEMS TO BE A WIDE SPREAD ISSUE NOT JUST AFFECTING MY VEHICLE.
Power train, Jan 26, 2019
AS I WAS ACCELERATING OUT OF A CORNER, I LOST TOTAL POWER IN THE DRIVE TRAIN. I WAS NOT ABLE TO ACCELERATE AT ALL, ITS AS IF THE NEUTRAL WAS SWITCHED ON BY ITSELF. ALL MY LIGHTS ON THE GEAR SHIFTER LIT UP. MY DASH DISPLAYED A MESSAGE SOMETHING ALONG THE LINES OF THAT I HAVE TO PUT THE CAR IN NEUTRAL OR PARK, PRESS THE BRAKE AND CHANGE THE GEAR BACK TO DRIVE. AS THIS HAPPENED, I WAS ALMOST HIT FROM BEHIND BY THE DRIVER DRIVING BEHIND ME. I PULLED OVER TO THE SHOULDER AND PUT THE CAR IN NEUTRAL, PRESSED THE BRAKE, AND PUT THE CAR BACK IN DRIVE AND NOTHING HAPPENED. I TRIED IT AGAIN BUT THIS TIME I PUT IT IN PARK AND STILL NOTHING. SO I PUT THE CAR IN PARK AND TURNED OFF THE IGNITION. I WAITING ABOUT 10 SECONDS AND TRIED STARTING MY CAR WHICH IT WOULD NOT START AFTER MY SECOND TRY IT TURN ON PUT MY GEAR AND IT SEEMED THE TRANSMISSION WAS BEEN RIPPED OFF THE FRAME. THIS IS THE SECOND TIME IN LESS THAN A MONTH AND BOTH TIMES MY KIDS WERE IN THE VIECHLE!
Power train, Jan 25, 2019
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING 15 MPH, THE TRANSMISSION SLIPPED OUT OF GEAR. THE CONTACT TURNED OFF THE ENGINE AND WAITED A FEW MINUTES. WHEN THE VEHICLE WAS RESTARTED AND SHIFTED INTO DRIVE, THE VEHICLE JERKED VIOLENTLY AND ACCELERATED. AFTERWARDS, THE TRANSMISSION FAILED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. THE CONTACT'S PERSONAL MECHANIC CAME TO THE CONTACT'S HOME AND DIAGNOSED THAT TRANSMISSION FLUID LEAKED OUT AND THE VEHICLE HAD A HARD SHIFT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 95,400.