2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints: power train
1,469 reports, newest first. Show all
Power train, Mar 29, 2018
WHILE DRIVING THE TRANSMISSION SERVICE LIGHT CAME ON AS WELL AS THE ENGINE LIGHT AND BEGAN TO DE CELERATE TO COME TO A STOP.
Power train, Mar 28, 2018
SITTING AT RED LIGHT-SERVICE TRANSMISSION LIGHT WENT ON ASKING ME TO PUT CAR IN PARK..TRANSMISSION WAS NOT ENGAGED, I WOULD SAY IT WAS IN NEUTRAL, I PUT CAR IN PARK AND BACK TO DRIVE..DID NOT ENGAGE..PUT BACK IN PARK AND TURNED CAR OFF..RESTARTED AND PUT IN DRIVE..ENGAGED BUT VERY LOUD ENGAGEMENT AND SHOOK CAR, STILL SAYING TRANSMISSION NEEDS SERVICE..TOOK TO DEALER AND THEY SAID IT NEEDED REFRESHED..HAS BEEN TO DEALER SEVERAL TIMES FOR SIMILAR ISSUE..OTHER TIMES TRANSMISSION DISENGAGED WHILE ON FREEWAY..DEALER REFRESHED AND WORKING OK AT THIS TIME
Power train, Mar 23, 2018
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. ON SEVERAL OCCASIONS, WHILE DRIVING, THE VEHICLE STALLED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO BOB BRADY AUTO MALL (4025 E BOYD RD, DECATUR, IL 62521, (217) 876-3800) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE TRANSMISSION WAS REPLACED; HOWEVER, THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS INFORMED THAT A TRANSMISSION SPECIALIST WOULD BE SENT OUT. THE FAILURE MILEAGE WAS UNAVAILABLE.
Power train, Mar 23, 2018
TRANSMISSION NOT SHIFTING PROPERLY. FROM STOP THE "D" FOR DRIVE BLINKS AND IT WONT GO INTO GEAR. HAPPENED TWICE. CAR LUNGES AND KICKS WHEN SHIFTING WITH POSSIBILITY OF GOING OUT AT SPEED.
Power train, Mar 16, 2018
TRANSMISSION LURGES AND ROUGHLY SHIFTS AND MAKES WHIRRING NOISES
Power train, Mar 12, 2018
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. ON SEVERAL OCCASIONS, WHILE DRIVING, THE VEHICLE STALLED AND LOST POWER. THE SERVICE TRANSMISSION, TRACTION CONTROL, AND ELECTRONIC STABILITY CONTROL INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO RAINBOW CHRYSLER DODGE JEEP LLC (301 RIVER HIGHLANDS BLVD, COVINGTON, LA 70433, (985) 892-9165), BUT NO DIAGNOSTIC FAILURE CODES WERE FOUND AND THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
Power train, Other or unspecified, Feb 28, 2018
I BOUGHT MY CAR IN MARCH 2014, SINCE THAT TIME MY VEHICLE HAS BEEN IN THE SHOP 7 TIMES FOR THE SAME THING. I HAVE BEEN TO 3 DIFFERENT DEALERSHIPS SINCE MY CAR IS STILL UNDER WARRANTY AND CONTINUE TO HAVE THE SAME PROBLEM. YESTERDAY ON MY WAY HOME ON A MAJOR FREEWAY MY CAR PUT IT SELF IN PARK AND SHUT OFF THIS HAPPENED SEVERAL MORE TIMES UNTIL I PULLED OVER SOMEWHERE SAFE TO GET IT TOWED. I HAVE 2 SMALL CHILDREN AND FEEL THE VEHICLE IS VERY UNSAFE TO DRIVE I HAVE CONTACTED CHRYSLER AS WELL REGARDING THIS MATTER. I WOULD LIKE TO KNOW WHEN IT BECOMES A CONCERN FOR PEOPLE AND THERE FAMILIES FOR SOMEONE TO TAKE ACTION. THE DEALER SHIP REFUSED TO WORK WITH ME AND PUT ME IN A SAFER VEHICLE BECAUSE I AM NOW UPSIDE DONE ON THIS VEHICLE. SO THEY WANTED ME TO MAKE A 900.00 DOLLAR PAYMENT. THIS TO ME SEEMS THAT THE DEALERSHIP AND CHRYSLER ARE MORE CONCERNED WITH MAKING PROFIT AND SALES THEN THEY ARE KEEPING THEIR CUSTOMS SAFE. I HOPE SOMEONE OPENS THEIR EYES TO THESE TYPES OF SITUATIONS. I CALLED THE NATIONAL HIGHWAY TRAFFIC AND SAFETY TO REPORT THIS AND THE LADY ON THE OTHER END OF THE LINE HAD NO CONCERN WITH DEALING WITH IT I ASKED TO SPEAK TO A MANAGER AND WAS SENT TO A VOICE MAIL. GOOD TO KNOW THAT WE HAVE THESE GUYS WATCHING ON BACKS WHEN IT COMES TO THE SAFETY OF FAMILIES.
Power train, Feb 28, 2018
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE TRANSMISSION JERKED AND THE VEHICLE FAILED TO ACCELERATE PROPERLY WHEN THE ACCELERATOR PEDAL WAS APPLIED TO CHANGE GEARS. WHILE AT A STOP, THE VEHICLE INDEPENDENTLY SHIFTED INTO NEUTRAL. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN). THE MANUFACTURER ISSUED 13 TSBS ON THE POWER TRAIN, 16 TSBS ON THE ENGINE, AND 76 TSBS ON THE ELECTRICAL SYSTEM. THE DEALER (CENTRAL FLORIDA CHRYSLER JEEP DODGE RAM, 8675 COMMODITY CIR, ORLANDO, FL 32819, (407) 351-9940) DIAGNOSED THAT THE TRANSMISSION MAY NEED TO BE REPLACED. THERE WAS A PREVIOUS SOFTWARE UPDATE THAT PROVIDED NO SOLUTION. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBERS: EA16002 (POWER TRAIN) AND PE 15030 (POWER TRAIN). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. *TT CENTRAL FLA JEEP REPLACED THE MOTOR MOUNT ON 03/07/18 FOR JERKING ISSUE. *TR
Power train, Feb 26, 2018
WIFE WAS DRIVING VEHICLE ON HIGHWAY AT NIGHT, "SERVICE TRANSMISSION" LIGHT WENT ON ASKING HER TO "PUT CAR IN PARK"...SHE PULLED OFF ROAD AND CAR SLIPPED OUT OF GEAR AT STOP SIGN, WHERE SHE HAD TO TURN ENGINE OFF AND RESTART. SHE WAS ABLE TO DRIVE CAR HOME WITH CHECK ENGINE LIGHT ON. CAR IS CURRENTLY WITH JOHNSON JEEP IN WASHINGTON, NJ. NO CONTACT FROM THEM AS OF YET TO ISSUE/REPAIR. I WAS UNAWARE OF RECALL AT TIME OF PURCHASE. I HAVE CONCERNS ABOUT SAFETY OF VEHICLE.
Power train, Feb 23, 2018
SHIFTING INTO NUETRAL BY ITSELF WHILE IN MOTION UNDER 25 MPH
Power train, Engine, Feb 22, 2018
2-18-18 IN THE MORNING BACKING OUT OF DRIVEWAY ENGINE CUT OFFF. 2) 9-12-17 IN THE DAYTIME ON A LOCAL TOWN RD. MAKING A LEFT TURN ENGINE CUT OFF. 5-16-17 DAYTIME STOPPED AT A RED LIGHT ON ROUTE 17 HWY ENGINE CUT OFF. 6-16-15 DAYTIME GOING 20 MILES AN HOUR ENGINE CUT OFF IN THE MIDDLE OF THE ROAD LOCAL TOWN ROAD. THIS IS HAPPENING BECAUSE THE OIL LEVEL IS BELOW A CERTAIN LEVEL,HOWEVER THE OIL IS NOT AT A LOW OIL LEVEL ACCORDING TO THE DIPSTICK. DEALERSHIP SAID WE HAVE TO CHECK THE OIL LEVEL EVERY TIME WE DRIVE OUR VEHICLE. HAVING MANY PROBLEMS WITH ENGINE/TRANSMISSION STILL UNDER WARRANTY BUT I AM NOT GETTING ANY HELP I WAS TOLD THERE IS NOTHING THAT THEY CAN DO TO HELP ME.
Power train, Vehicle speed control, Engine, Feb 20, 2018
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING UNKNOWN SPEEDS IN JULY OF 2017, THE VEHICLE STALLED AND THE SERVICE TRANSMISSION AND CHECK ENGINE INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO A LOCAL DEALER (DARCARS CHRYSLER DODGE JEEP RAM OF ROCKVILLE, 755 ROCKVILLE PIKE, ROCKVILLE, MD 20852), BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. WHILE DRIVING 45 MPH, THE ACCELERATOR PEDAL WAS APPLIED, BUT FAILED TO RESPOND AND THE VEHICLE STALLED. THE SERVICE TRANSMISSION AND CHECK ENGINE INDICATORS ILLUMINATED AGAIN. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 40,729. *TT *TR
Power train, Service brakes, Engine, Feb 19, 2018
WHILE DRIVING ABOUT 60 MPH THE CAR LOST ALL ACCELERATION AND SLOWED VERY QUICKLY, THE ENGINE LIGHT CAME ON AND THE ASSIST EMERGENCY BRAKE LIGHT CAME ON ( I THINK THAT WAS WHAT IT SAID. AS I PULLED TO THE ROAD SIDE THERE WAS LITTLE NO RPMS . I SHUT THE CAR OFF AND WAITED , RESTARTED AND STILL NO RPMS. I DISCONNECTED THE BATTERY AFTER GOOGLING THE PROBLEM AND RESTARTED AND LIGHTS WHERE ALL GONE . THIS WAS GREAT FOR ABOUT 4 DAYS AND MAYBE 300 MILES AND AGAIN IT HAPPENED . THIS TIME I HAD MY CADE READER AND RECEIVED A P1DCD CODE, I DID NOT CLEAR CODE BUT SHUT ENGINE DOWN AND RESTARTED. THE CAR RAN WITH RPMS OK BUT WAS A BIT SLUGGISH . I CALLED DEALER WHEN I GOT HOME AND THEY SAID I WOULD HAVE TO PAY FOR THEM TO DO A DIOGNOSTIC TEST TO FIGURE WHAT THE PROBLEM IS. I DRIVE MY KIDS IN THE MORNINGS AND FEEL THIS COULD LEAD TO A SERIOUS ACCIDENT . I DONT FEEL SAFE DRIVING IT MYSELF LET ALONE MY CHILDREN WITH ME.
Power train, Feb 17, 2018
SHIFTING IS JERKY AND OR DELAYED IN FIRST 3 GEARS MOSTLY. APPEARS TO BE RANDOM. IT MIGHT DELAY WHILE SHIFTING FOR A SECOND AND THEN ENGAGE WITH SO MUCH FORCE THAT IT [XXX] NEAR GIVES YOU WHIPLASH........SEAMS UNSAFE AND EVEN MY 1962 RAMBLER SHIFTS SMOOTHER. THERE IS NO WAY THIS IS (NORMAL) AS THE MANUFACTURER STATES. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Power train, Other or unspecified, Feb 7, 2018
PURCHASED 3/20/14 TRANSMISSION ISSUES STARTED AT APPROX. 5200MI DELAYED SHIFT, SHARP HARD SHIFT AT LOW SPEEDS , IE. UNDER 25MPH , INTERMITTENT, NON-PREDICTIVE OCCCURENCE EVERY COUPLE OF WEEKS, THEN BEGAN TO INCREASE FREQUENCY, PROBLEM PERSISTED EVEN AFTER SOFTWARE UPGRADES AND GOT WORSE AFTER MOST RECENT SOFTWARE UPGRADE, TRANSMISSION SHIFTING WAS ALL OVER THE BOARD IN DELAYED, SHORT AND ROUGH SHIFT ALONG WITH LURCHING FORWARD ON OCCASION DEALER HAS NOT BEEN EFFECTIVE OR PRO-ACTIVE IN DEALING WITH THIS ISSUE, TRANSMISSION IS NOT PERFORMING AS DESIGNED IS MAL-FUNCTIONING ALMOST ON A DAILY BASIS, THE LURCHING, LUNGING FORWARD IS A DEFINITE SAFETY HAZARD, ONCE IT ALMOST LURCHED INTO THE CAR AHEAD OF ME SERVICE INVOICES ARE AVAILABLE
Power train, Feb 6, 2018
WHILE DRIVING DOWN THE HIGHWAY THE VEHICLE LOST POWER, THE MESSAGES "SERVICE PARKING BREAK" AND "SERVICE TRANSMISSION" APPEARED IN THE DASH, THE CHECK ENGINE LIGHT CAME ON, AND THE EMERGENCY BREAK LIGHT BLINKED ON AND THEN OFF. THE CAR DID NOT RESPOND TO PRESSING ON THE GAS PEDAL, FORTUNATELY I WAS ABLE GLIDE OFF THE HIGHWAY AND INTO A PARKING LOT. I TURNED OFF THE CAR, WHEN I RESTARTED IT THE MESSAGE "SERVICE TRANSMISSION" APPEARED ALONG WITH THE CHECK ENGINE LIGHT. I WAS ABLE TO PUT THE CAR INTO GEAR AND DRIVE BUT THE POWER WAS GREATLY REDUCED AND IT STAYED IN A LOWER GEAR.
Power train, Feb 3, 2018
TAKATA RECALL - CHOKES WHEN SHIFTING THROUGH GEARS WILL DRIVING. CHOKES INITIALLY UPON STARTING AND FIRST MOVING THE CAR, TENDS TO LAG.
Power train, Feb 3, 2018
2.3L V6 POWERED JEEP WITH 9 SPEED AUTOMATIC TRANSMISSION HAS HAD IMPROPER SHIFTING PROBLEMS SINCE LATE DECEMBER 2017, UP TO AND INCLUDING VEHICLE ENGINE SHUTDOWN WITH "SERVICE TRANSMISSION" NOTIFICATION ON EVIC. VEHICLE STALLED IN TRAFFIC AT BUSY INTERSECTION. ENGINE RESTART LOCKED TRANSMISSION IN "LIMP" MODE AND ALLOWED VEHICLE TO BE DRIVEN APPROXIMATELY 6 MILES TO HOME. TRANSMISSION TCM HAS BEEN RE-FLASHED THREE TIMES IN THE PAST 30 DAYS WITH PROBLEMS RECURRING WITHIN 100-200 MILES. VEHICLE ENGINE SHUTOFF STALLS OCCURRING IN CITY STREET AND HIGHWAYS. VEHICLE STILL DOES SHIFT PROPERLY.
Power train, Jan 25, 2018
WHILE TRYING TO START THE JEEP I PLACED MY FOOT ON THE BRAKES AND PRESSED THE START/STOP BUTTON THE VEHICLE JERKED THEN MADE A LOUD NOISE FOLLOWED BY WHAT FELT LIKE SOMETHING DROPPED OUT FROM UNDERNEATH. IT THEN DIED AND THE SYMBOL OF FAULT POPPED UP ON THE SCREED. IT STATED THAT THERE WAS WRONG WITH THE TRANSMISSION. NOW THE VEHICLE WILL NOT START. IT WAS SERVICED AND HAD TWO SAFETY RECALLS COMPLETED THIS MONTH
Power train, Jan 22, 2018
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE WAITING TO TURN AT A STOP SIGN, THE VEHICLE CAME OUT OF GEAR AND THE DRIVE GEAR WAS ILLUMINATED, BUT THE VEHICLE WAS NOT MOVING. THE CONTACT SWITCHED TO PARK AND WAITED APPROXIMATELY 30 SECONDS BEFORE ENGAGING THE VEHICLE BACK IN DRIVE AND DRIVING HOME. THE CONTACT ALSO STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE IN DECEMBER OF 2017. THE VEHICLE WAS TAKEN TO O'DANIELS JEEP IN FT WAYNE, INDIANA WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CONTROL MODULE HAD TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED CASE NUMBER: 33265060. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.
Power train, Jan 18, 2018
TRANSMISSION SHIFTS ARE ERRATIC. GEARS SHIFT TOO SOON, NOT SOON ENOUGH OR BANG INTO GEAR ESPECIALLY 3RD. SOME DAYS ARE OK OTHERS ARE SIMPLY FRIGHTENING. UPDATES HAVE BEEN DONE AT THE DEALERSHIP MULTIPLE TIMES. VEHICLE IS 4 YEARS OLD WITH 20K MILES.
Power train, Other or unspecified, Electronic stability control (ESC), Jan 17, 2018
TRANSMISSION SHIFTING PROBLEM AGAIN THE OUTER MODULE WAS REPLACED BECAUSE TRANSMISSION LOCKED UP THROUGH THE DEALERSHIP I PURCHASED IT FROM WORKED WELL NOW IT'S STARTING TO DO IT ALL OVER AGAIN ! NOTE DEALERSHIP HAS ALL DOCUMENTATION ALSO THERE WAS FORMER COMPLAINTS FILE WITH CHYSLER ON THIS SITUATION BEFORE [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Power train, Jan 17, 2018
VEHICLE WILL OFTEN SURGE WHEN I'M TRYING TO STOP. I LOOK FOR IT NOW BUT IT CAN STILL CATCH ME OFF GUARD AND IT IS DIFFICULT TO STOP SOMETIMES. FEELS LIKE I WON'T BE ABLE TO STOP IN TIME. JEEP ALSO SHIFTS REAL HARD SOMETIMES, CAUSING VEHICLE TO JERK HARD. STRANGE REVVING NOISES WHEN ACCELERATING. I TOOK VEHICLE TO DEALER THAT I BOUGHT IT FROM, THEY CHARGED ME FOR RECALL AND SAID THEY DID THE WORK. IT HAS BEEN A YEAR AND CHRYSLER IS SHOWING THAT THE RECALL WORK HAS NOT BEEN DONE. CASE #32715454 BUT NO REFUND AND IT SEEMS THAT THEY HAVE DONE NOTHING ABOUT THE DEALER. FCA CUSTOMER ASSISTANCE CENTER
Power train, Jan 11, 2018
MY 2014 JEEP CHEROKEE, JUST BOUGHT USED, SUDDENLY LOSES ALL POWER AND CONTROL. THIS HAS HAPPENED TWICE IN THE LAST 2 WEEKS ON A HIGHWAY , AND I WAS LUCVCKY TO AVOID COLLISIONS. ALL JEEP RECOMENDS IS CHANGING COMPUTER, WHICH FROM WHAT I READ IS NOT A CORRECT FIX. THIS VEHICLE IS IS A DANGER TO MYSELF ,FAMILY AND OTHERS. IT IS UNDER WARRENTY. BUT ACCORDING TO OTHERS THE TRANSMISSION IS FAULTY, NOT THE COMPUTER. PLEASE HELP.
Power train, Jan 11, 2018
"SERVICETRANSMISSION" MESSAGING PROBLEMS. JEEP SHOOK AND SHUTS OFF WHILE I WAS ON THE HIGHWAY MOVING. AT 65MPH. I STEERED IT TO THE SHOULDER OF THE ROAD. RESTATED THE JEEP AND FOLLOWED THE MESSAGES INSTRUCTIONS ON MY NAVIGATION SCREEN. UPON PUTTING IT ON "D" AND GIVING THE GAS THE JEEP LUNGED FORWARD AND IT FELT LIKE SOMEONE HAD HIT ME FROM THE REAR. ONCE MOVING THE JEEP STAYED IN LOW GEARS. I EXITED THE HIGHWAY AND USING THE SERVICE ROAD DROVE IT TO THE DEALERSHIP. THEY PERFORMED A MANDATED RECALL SOFTWARE UPGRADE WHICH SEEMED TO WORK. 8 DAYS LATTER MY JEEP IS BACK IN AT THE DEALERSHIP WITH THE SAME PROBLEMS.