2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints: power train
1,469 reports, newest first. Show all
Power train, Jan 11, 2018
WHILE DRIVING ON CITY STREETS OR HIGHWAYS, THE TRANSMISSION WILL SUDDENLY DROP OUT OF OR WHILE ACCELERATING IT WILL DO A HARD JUMP INTO GEAR CAUSING A SUDDEN JERK. WHEN GOING FROM A STOP TO START IT TAKES SOMETIME FOR THE ACCELERATION TO KICK IN, PUSHING THE GAS BUT NOTHING'S HAPPENING. THIS HAS BEEN A PROBLEM WITH NO SOLUTION FROM THE DAY I BOUGHT IT IN 2014 TO NOW. EVERY TIME IN THE SHOP THEY SAY THIS IS JUST A CHARACTERISTIC OF THE 9 SPEED TRANS. WHEN YOUR SPENDING $30,000 OR MORE ON A VEHICLE I WANT A SOLUTION NOT AN "IT IS WHAT IT IS" ANSWER.
Power train, Engine, Jan 6, 2018
MY VEHICLE HAS ALWAYS HAD DIFFICULTY SHIFTING AND WOULD OFTEN HAVE HARD SHIFTS BETWEEN GEARS. AT 22,562 MILES I BROUGHT MY CAR IN FOR THIS ISSUE, PROMPTING JEEP TO UPDATE MY VEHICLE'S SOFTWARE. THE PROBLEM PERSISTED, BUT I WAS TOLD IT WAS JUST THE PERFORMANCE OF MY 4-CYLINDER ENGINE. AT MILEAGE 58,160 WHILE DRIVING ON THE HIGHWAY AND MERGING LANES, MY VEHICLE COMPLETELY LOST ANY ABILITY TO ACCELERATE AND LOST ALL POWER FUNCTIONS. I WAS ABLE TO USE THE VEHICLE'S MOMENTUM TO GET INTO THE BREAKDOWN LANE. THE VEHICLE HAD A MESSAGE ON MY DRIVER'S DASH INSTRUCTING ME TO SHIFT THE CAR TO PARK. AFTER DOING SO THE VEHICLE STILL WOULD NOT START UNTIL I SHUT IT OFF AND RESTARTED THE VEHICLE.AGAIN, JEEP RE-PROGRAMMED MY COMPUTER. ONE WEEK LATER, ON 9/25/2017, THE VEHICLE HAD THE ENGINE SEIZE AGAIN WHILE DRIVING AT APPROXIMATELY MILEAGE 58,511. JEEP DETERMINED THAT THE OIL LEVEL WAS VERY LOW, EVEN THOUGH A FULL-SYNTHETIC VALVOLINE 5W20 HAD BEEN COMPLETED AT 53,335 MILES AND THE FLUID LEVELS WERE CHECKED AT THE DEALERSHIP ONE WEEK PRIOR TO THE INCIDENT. THE DEALERSHIP PERFORMED AN OIL CHANGE, INSTRUCTED ME THAT AFTER 50,000 MILES IT IS ACCEPTABLE FOR THE 2014 JEEP CHEROKEE MODELS TO BURN OFF 1 QUART OF OIL EVERY 1,000 MILES AND TO MONITOR THE OIL LEVELS GOING FORWARD. I MENTIONED TO THE DEALERSHIP THAT THE OIL LEVELS HAD JUST BEEN INSPECTED AT THE DEALERSHIP ONE WEEK EARLIER, ON 9/18/2017, AND WAS TOLD THAT FLUID LEVELS WERE NORMAL. AS A RESULT, THE VEHICLE WOULD HAVE BEEN BURNING OIL MUCH FASTER THAN THE 1 QUART PER 1,000 MILES ACCEPTABLE THRESHOLD. I WAS ASKED TO SEE IF THE NEW OIL CHANGE WOULD RESOLVE THE ISSUE, AND TO BRING MY CAR IN AT AROUND 60,000 MILES TO CHECK THE OIL LEVELS. AT 62,052 THE VEHICLE SEIZED AGAIN AND, UPON DIAGNOSIS, OIL LEVELS WERE FINE. JEEP CAN DETERMINE THE PROBLEM AND CANNOT OFFER A SOLUTION. IT HAS HAPPENED TWO MORE TIMES OVER THE LAST MONTH.
Power train, Engine, Fuel/propulsion system, Jan 5, 2018
THE 2014 JEEP CHEROKEE COMPLETELY STALLS WHILE DRIVING WITH A MESSAGE THAT STATES "MUST BE IN P TO SHIFT GEARS". THE VEHICLE ALSO STALLS WHILE DRIVING AFTER FILLING THE GAS TANK, WITH THE SAME MESSAGE. THE DEALER CANNOT IDENTIFY THE PROBLEM. I'VE SEEN SEVERAL OTHER COMPLAINTS FROM OWNERS FOR THE EXACT SAME THING THAT DON'T SEEM TO BE GETTING ADDRESSED. FAILURE TO ADDRESS THIS ISSUE IS A RISK TO THOSE OWNING THE VEHICLES AS WELL AS OTHERS ON THE ROADS AND POSES A MAJOR LIABILITY TO THE COMPANY IF NOTHING IS DONE TO RESOLVE THE ISSUE. I'M LISTING THE MOST RECENT DATE, HOWEVER THIS IS NOT THE FIRST TIME IT'S HAPPENED.
Power train, Other or unspecified, Engine, Jan 5, 2018
MY JEEP CHEROKEE 2014 HAS BEEN HAVING ENGINE PROBLEMS SINCE I BOUGHT IT. LAST NIGHT WAS THE WORST EXPERIENCE, THATS WHY IM HERE. I WAS ON THE HIGHWAY AND THE JEEP JUST STARTED TO BRAKE ON ITS OWN. I WAS SLIDING IN THE SNOW AND ALMOST FLIPED. I WAS ABLE TO CONTROL THE JEEP. I HAD TROUBLE PULLING IT TO THE SHOULDER OF THE HIGHWAY. HAD TO FORCE DRIVE TO THE SIDE. WOULD NOT GO ON REVERSE. WHEN THE TOWN TRUCK ARRIVED,HE HAD TROUBLE PUTTING IT ON TOW TRUCK. THIS PROBLEM NEEDS TO BE LOOKED AT BEFORE SOMEONE DIES OVER SOMETHING THAT COULD HAVE BEEN FIXED.
Power train, Jan 4, 2018
THE CAR LURCHES AND SHIFTS INDISCRIMINATELY WHILE STARTING AND STOPPING. THIS OCCURS WHILE DRIVING AT LOWER SPEEDS. ONCE ON THE "OPEN ROAD" IT SEEMS TO BE OK.
Power train, Electrical system, Dec 28, 2017
WHILE DRIVING ON A CITY STREET AT APPROXIMATELY 45 MPH. THE VEHICLE SHIFTED OUT OF GEAR, LUNGES AND GOES AGAIN IN A JERKING/ HESITATING MANNER. CHECK ENGINE LIGHT CAME ON AND SERVICE TRANSMISSION LIGHT CAME ON. PULLED OVER PUT IN PARK AND RE SELECTED A GEAR. WHEN DOING SO IT MAKES A HORRIFIC GRINDING NOISE AND HAS NO POWER. THE BATTERY HAS BEEN REPLACED TWICE SINCE 2014 FOR A "BAD BATTERY" AFTER BOTH OF THESE REPLACEMENTS WITHIN 4 MONTHS WE HAVE NOW EXPERIENCED THESE TRANSMISSION PROBLEMS. I STRESS THIS IS THE SECOND TIME WITH THE TRANSMISSION ISSUE AND ALSO THE SECOND TIME FOR THE BATTERY REPLACEMENT.
Power train, Other or unspecified, Dec 27, 2017
A COUPLE OF WEEKS AGO WHILE DRIVING ON A CITY STREET, I WENT FROM A STOP SIGN AND DROVE ABOUT 20 YARDS WHEN MY SUV BEGAN TO STRUGGLE TO SHIFT AND I ULTIMATELY CAME TO A COMPLETE STOP AND ALL THE SERVICE LIGHTS CAME ON. I ATTEMPTED TO CONTINUE BUT COULD NOT GO FORWARD EVEN THOUGH THE RPMS WERE REVVING. I PUT IT IN PARK AND WAITED A FEW MINUTES. THEN I PUT IT IN DRIVE AND IT STRUGGLED TO SHIFT BUT I WAS ABLE TO MOVE FORWARD AND MAKE IT TO WHERE I WAS GOING. LATER IN THE DAY IT WAS LABORING TO ACCELERATE MAINLY ON CITY STREETS, NOT SO MUCH ON THE HIGHWAY. SINCE THEN IT HAS BEEN RUNNING NORMAL, BUT I FEAR IT'S GOING TO HAPPEN AGAIN.
Power train, Dec 24, 2017
I HAD JUST LEFT THE GAS STATION WHERE I FILLED UP. WHEN IN GEAR FROM A STOP THERE WAS A LENGTHY DELAY AS THE ENGINE RPM'S RISE AND VEHICLE BARELY MOVED. AFTER 10 TO 20 SECONDS ANOTHER GEAR WILL ENGAGE AND THE VEHICLE WILL PICK UP SPEED AT WHICH POINT ANOTHER GEAR WILL VIOLENTLY SLAM INTO OPERATION. THE VEHICLE WILL SEEM TO FUNCTION NORMALLY AT THAT POINT UNTIL SLOWING DOWN WHEN THE VEHICLE SHIFTS VIOLENTLY AND ERRATICALLY, SHIFTS INTO NEUTRAL WITHOUT WARNING. BY NOW ALL WARNING LIGHTS HAVE LIT UP. CHECK ENGINE LIGHT, PARKING BRAKE LIGHT, "SERVICE TRANSMISSION" APPEAR ON DISPLAY AND THAT ALTERNATES WITH "SHIFT TO PARK AND THEN TO DESIRED GEAR". SHUTTING THE VEHICLE OFF AND RESTARTING AFTER 24 HOURS REVEALED THAT ONLY THE "CHECK ENGINE" LIGHT WAS ON AND WHEN VEHICLE IS PUT IN "DRIVE", THERE WAS NO VIOLENT GEAR ENGAGEMENT, BUT VEHICLE BARELY MOVED. I PUT THE VEHICLE BACK IN PARK AND SHUT IT OFF.
Power train, Dec 20, 2017
TRAVELING AT 60 MPH ON HIGHWAY, VEHICLE PUT ITSELF IN NEUTRAL AND FLASHED THE SERVICE TRANSMISSION LIGHT. I PULLED OVER PUT THE VEHICLE IN PARK. SHUT THE ENGINE OFF. STARTED IT BACK UP, THE TRANSMISSION LIGHT REMAINED ON AND THE VEHICLE SHIFTED INTO GEAR AND DROVE NORMALLY. I BELIEVE THIS IS THE RESULT OF THE TRANSMISSION RECALL ##16V529000. AFTER THIS HAPPENED THE FIRST TIME, I TOOK IT TO THE DEALER WHO DID NOT ADVISE OF ANY RECALL, BUT UPDATED THE SOFTWARE, CHARGED ME FOR IT AND SAID IT WAS FIXED. NOW THE SAME THING HAS HAPPENED AGAIN, ON THE SAME HIGHWAY AT THE SAME SPEED.
Power train, Engine, Fuel/propulsion system, Dec 14, 2017
SINCE I PURCHASED MY USED VEHICLE I HAVE HAD A REOCCURRING ISSUE WHERE THE VEHICLE HESITATES TO ACCELERATE IN THE FIRST GEAR. RECENTLY IT HAS GOTTEN SO SEVERE THAT THE VEHICLE COMPLETELY SHUTS OFF. I'VE NOTICED THAT IT OCCURS MOST FREQUENTLY AFTER I FILL MY TANK AND AFTER PROLONGED PERIODS OF BEING STOPPED. IT HAS OCCURRED FOUR TIMES ON THE HIGHWAY WHILE SITTING IN TRAFFIC AND MOST RECENTLY WHILE WAITING AT A RED LIGHT. WHEN IT OCCURS THE VEHICLE STILL HAS POWER RUNNING THROUGH AND A NOTICES ALWAYS POPS UP SAYING "CAR MUST BE IN PARK IN ORDER TO SHIFT." IN ALL CASES I HAVE HAD TO TURN THE VEHICLE OFF AND WAIT SEVERAL MINUTES BEFORE THE CAR WAS ABLE TO TURN BACK ON. IN ALL CASES NO INDICATOR LIGHT APPEARED AS TO WHAT THE PROBLEM COULD BE. AFTER TAKING THE VEHICLE TO GET SERVICED THEW FIRST TIME I WAS TOLD IT WAS THE BATTERY. THE SECOND TIME I TOOK IT TO GET SERVICED I WAS TOLD THE EVAPORATED CANISTER AND PURGE SOLENOID HAD TO REPLACED. THE ISSUE STILL EXISTS AND THE DEALERSHIP HAS ASKED ME TO CONTINUE DRIVING THE VEHICLE AS IS UNTIL A SERVICE LIGHT APPEARS BECAUSE THEY DO NOT KNOW WHAT THE PROBLEM CAN BE. THIS VEHICLE IS NOT SAFE TO DRIVE AS IS.
Power train, Fuel/propulsion system, Dec 12, 2017
CAR STALLS AND COMPLETELY SHUTS OFF. TOLD ITS GAS AND NOT TO FILL UP GAS TANK. NOT SURE HOW THIS EFFECTS THE TRANSMISSION. CAR JERKS INTO GEAR OR RIGHT BEFORE SHUTTING OFF. SHAKES, IS LOUD. DOES THIS WITH OR WITHOUT FILLING UP THE TANK. CAR HAD BARELY HALF A TANK WHEN I PURCHASED IT AND IT DID IT THEN. THE VERY NEXT DAY. I HAVE AN EXTENDED WARRANTY. AND I BELIEVE THE POWER TRAIN WARRANTY STILL APPLIES BUT THEY WON'T FIX THE PROBLEM. KEEPS SAYING ITS NOT PULLING OR STORING CODES. ENGINE LIGHT AND SERVICE TRANSMISSION LIGHT COMES ON AND STAYS ON. NOT ON THE NEXT NEXT. HARD STARTS. TRANS IS SLIPPING. IT DOES THIS WHILE I'M DRIVING. EITHER AT TAKE OFF OR WHILE I'M SLOWING DOWN TO STOP IS WHEN IT SHUTS OFF. YOU CAN FEEL THE TRANS SLIPPING WHILE DRIVING. CAR IS NOISY SOMETIMES AND SLOW TO ACCELERATE. CAR ACTS LIKE IT GOING TO STALL WHILE DRIVING ON CITY STREET OR HIGHWAY. HAS SHUT OFF ON BOTH. I DO MOSTLY FREEWAY DRIVING. WAS TOLD THERE WAS A CASE INVOLVING MAKE YEAR AND MODEL OF MY CAR. I LOOKED IT UP AND THERE APPEARS TO BE A CLASS ACTION LAWSUIT IN REGARDS TO FAULTY TRANSMISSION AND CHRYSLER KNEW OF THIS. I WAS NOT TOLD ABOUT THIS WHEN I PURCHASED THE VEHICLE AND THE VEHICLE HAS BEEN DOING THIS SINCE I PURCHASED IT IN SEPTEMBER OF THIS YEAR. I HAVE TAKEN IT IN AND CALLED SEVERAL TIMES FOR THE SAME THING. THEY UPDATED THE COMPUTER AND REPLACED A PART AND NOW THEY ARE BASICALLY TELLING ME THEY DON'T KNOW WHAT THE PROBLEM IS EXCEPT THAT IT MAY BE FROM FILLING UP MY GAS TANK AND IT MAKING THE ENGINE STALL BUT NO SOLUTION TO FIX THE PROBLEM BESIDES NOT FILLING MY TANK I AM GUESSING. BUT NO EXPLANATION ON THE TRANS. JUST KEEPS SAYING ITS NOT STORING OR PULLING CODES. THIS IS DANGEROUS TO BE DRIVING A CAR THAT CAN SHUT OFF AT WILL WITH MY KIDS IN THE CAR.
Power train, Dec 8, 2017
PROBLEM STARTED WHILE AT A STOP LIGHT TRANSMISSION STARTED TO MALFUNCTION. WOULDN'T SHIFT PROPERLY THEN ENGINE DIED. TOOK TO DEALERSHIP. SUPOSSEDLY THEY REPAIRED BUT MONTH LATER SAME PROBLEM. TOOK BACK AND RETURNED AS IF PROBLEM WAS FIXED. 3RD TIME SAME BUT THIS TIME MY CAR WAS SHIFTING VERY HARD AND JUST LOCKED UP. BACK TO DEALERSHIP WHICH THEY CLAIMED WAS SENSOR REPLACED AND RETUNED TO ME. 4TH TIME TOOK BACK WHICH THEY CLAIMED IT WAS GAS TANK. REPLACED GAS TANK. 5TH TIME DRIVING ON FREEWAY WHEN TRANSMISSION LOCKED UP AND WAS STRANDED AGAIN ONLY THIS TIME IT COMPLETELY LOCKED DOWN. MANAGED TO COAST CAR TO SHOULDER ON FREEWAY AND POLICE SHOWED UP TO STAY BEHIND ME TO KEEP FROM GETTING HIT BY ONCOMING FREEWAY TRAFFIC. NOW SERVICE CENTER CLAIMS IT IS THE VAPOR CANISTER. THIS VEHICLE IS NOT SAFE TO DRIVE.
Power train, Dec 8, 2017
I WAS DRIVING AND THE SPEED WAS DECLINING UNTIL IT COMPLETED STOPPED AND WOULD NOT ALLOW ME TO ACCELERATE ANYMORE. I WAS STRANDED ON THE SIDE OF THE ROAD, I TRIED TO PUT IT BACK IN DRIVE BUT IT WOULD ONLY ROLL BACKWARDS EVEN THOUGH I WAS NOT IN REVERSE GEAR. THEN IT STARTED SMOKING AND LEAKING COOLANT.
Power train, Dec 6, 2017
DESPITE A NUMBER OF UPDATES MADE TO THE TRANSMISSION IN THE JEEP CHEROKEE (KL) SERIES, THE TRANSMISSION CONTINUES TO GIVE ME SAFETY CONCERN. AMONGST THE ISSUES EXPERIENCED A SIGNIFICANT PAUSE OR "HANG TIME" WHEN ATTEMPTING TO ACCELERATE FOR A TURN. THIS OCCURS BOTH DURING TIME OF DECELERATION INTO A TURN LANE FOLLOWED BY A QUICK TURN (I.E. WHEN THERE IS AN OPENING IN TRAFFIC) OR WHEN STOPPED (I.E. STOPPING AT A STOP SIGN AND THEN ACCELERATING FOR A TURN THE CAR BEGIN TO ROLL AT A FEW MILES PER HOUR BY THE TRANSMISSION JUST FEELS LIKE IT WON'T CONNECT, WHEN IT DOES THE VEHICLE LURCHES AND OFTEN BREAKS TIRE TREAD CONTACT, EVEN ON DRY PAVEMENT). ANOTHER ISSUE INVOLVING THE TRANSMISSION IS WHILE PARKING, APPROXIMATELY ONE WEEK AGO I WAS TURNING INTO A TIGHT PARKING SPACE AND I SUPPOSE THE TRANSMISSION MUST HAVE BEEN IN 2ND GEAR AND NOT 1ST AS IT DECIDED TO DOWNSHIFT, LURCHING THE VEHICLE FORWARD. FORTUNATELY, SINCE I WAS TURNING INTO A PARKING SPACE, I HAD THE BRAKES NEARLY FULLY ENGAGED, WHICH KEPT ME FROM STRIKING THE NEXT CAR OVER, BUT IT WAS CLOSE AS THE LURCH WAS SIGNIFICANT ENOUGH TO THROW THE CARS WEIGHT FORWARD. JEEP HAS MADE AN EFFORT TO ADDRESS SOME OF THESE ISSUES VIA SOFTWARE UPDATES, BUT I AM CONCERNED THAT NEARLY 4 YEARS INTO OWNERSHIP OF THIS VEHICLE THAT THE TRANSMISSION CANNOT ACTUALLY BE "FIXED." I AM CONCERNED THAT THE TRANSMISSION WILL CONTINUE TO CAUSE AND OR ALLOW FOR SAFETY SITUATIONS THAT ARE GOING TO LEAD TO TRAFFIC CRASHES AND POSSIBLE INJURIES. I FEEL AS THOUGH A DEEPER LOOK AT THE ISSUES REVOLVING AROUND THE ZF 9 SPEED TRANSMISSION ARE WARRANTED, TO INCLUDE A SIGNIFICANT TESTING PHASE OR INVESTIGATION TO DETERMINE WHY THESE ISSUES ARE STILL PRESENT AND WHAT, IF ANYTHING, CAN BE DONE TO ADDRESS THEM.
Power train, Dec 5, 2017
MY 2014 JEEP HAS BEEN IN FOR REPAIRS ON THE TRANSMISSION A TOTAL OF FOUR TIMES . THE LAST TIME ON 11/18/17. THE DODGE DEALERSHIP IN TACOMA WA. REPLACED THE TRANSMISSION ALL UNDER THE SERVICE POWERTRAIN WARRANTY. THEY HAD THE JEEP FOR 14 DAYS . PICKED UP JEEP ON 12/02/2017 DROVE HOME ABOUT 9 MILES GOT IN THE CAR THE NEXT DAY DROVE TO THE FREEWAY ON RAMP THAT IS LESS THAN A MILE FRO MY HOME HAS I WAS TRYING TO GET ON THE FREEWAY THE CHECK ENGINE LIGHT CAME ON AND THE SERVICE TRANSMISSION LIGHT COME ON DROVE TO THE NEXT EXIT ABOUT ONE HALF A MILE PARKED THE JEEP CALLED THE SERVICE DEPARTMENT AND WAS TOLD TO BRING IT BACK IN THE NEXT MORNING . DROVE THE CAR BACK TO MY HOUSE AFTER ABOUT FOUR HOURS WHEN IO STARTED THE CAR BACK UP THE ENGINE LIGHT WAS STILL ON BUT NO SERVICE TRANSMISSION HAS I DROVE ON TO THE FREEWAY ONCE AGAIN THE SERVICE TRANSMISSION CAME ON .THIS JEEP IS A LEMON THEY HAVE REPLACED THE TRANSMISSION I AM NOT SURE WHAT ELSE THEY CAN DO FOR A POOR MAKE 9 GEAR TRANSMISSION. I AM AT MY WITTS END WITH THIS JEEP AND WOULD LIKE TO BE COMPENSATED FOR THE JEEP . THIS THING IS A DEATH TRAP PLEASE HELP THE CONSUMERS OUT THAT HAVE PAID ALOT OF MONEY FOR THESE JEEPS AND HAVE THEM TOTAL RECALLED .
Power train, Dec 4, 2017
WHEN I TURNED THE KEY TO START THE CAR ON THE MORNING OF 12/1/17, NOTHING HAPPENED. AFTER THREE ATTEMPTS THE CAR FINALLY RESPONDED AND STARTED. AFTER DRIVING ABOUT 10 MINUTES, WHILE IN THE MIDDLE OF ROUTE 191 AND TRAVELING ABOUT 45 MPH, THE POWER TRAIN SIMPLY DISENGAGED. STEPPING ON THE ACCELERATOR DID NOTHING. LUCKILY I WAS ABLE TO COAST TO THE SIDE OF THE ROAD. HAD I BEEN IN AN INTERSECTION I COULD HAVE EASILY BEEN WIPED OUT. I PUT THE VEHICLE IN PARK AND NOTICED 2 WARNING MESSAGES. THE FIRST READ: 'SERVICE TRANSMISSION RESTART IN PARK WITH VEHICLE AT ZERO SPEED.' THE SECOND MESSAGE SAID: 'SERVICE PARK BRAKE.' A HOST OF SERVICE LIGHTS LIT ACROSS THE DASHBOARD AS WELL. I TURNED THE CAR OFF AND RESTARTED IT. WHEN I SHIFTED INTO REVERSE, IT MADE A VERY LOUD CLANK SOUND. I COULD NOT SHIFT ANY FURTHER TO NEUTRAL OR DRIVE. THE SAME THING OCCURRED A SECOND TIME. ON MY THIRD ATTEMPT, I WAS ABLE TO SHIFT INTO DRIVE. I IMMEDIATELY DROVE TO THE CLOSEST JEEP DEALERSHIP. THEY HOOKED IT UP TO THE DIAGNOSTIC MACHINE AND FOUND NO ACTIVE OR STORED MESSAGES. THEY SCHEDULED ME TO COME BACK TO UPDATE THE CAR'S SOFTWARE.
Power train, Dec 4, 2017
TRANSMISSION FAILED, CAR STOPPED WHILE DRIVING.ON HIGHWAY. RESTARTED AND HAD HARD SHIFTING AND STALLING PROBLEMS.THIS IS SECOND TRANSMISSION IN THIS CAR, FIRST WAS REPLACED AFTER ONE YEAR DRIVING.
Power train, Engine, Nov 27, 2017
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING AT UNKNOWN SPEEDS, THE VEHICLE WAS GETTING STUCK IN GEAR. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (BOB POYNTER CHRYSLER, 3020 B NATIONAL RD, COLUMBUS, IN) WHERE IT WAS DIAGNOSED THAT THE SYSTEM NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. ON JULY 1, 2017, WHILE DRIVING AT UNKNOWN SPEEDS, THE VEHICLE WOULD NOT SHIFT INTO GEAR AND THE "ERROR CAR MUST BE IN PARK BEFORE SHIFTING GEAR" MESSAGE APPEARED. THE CONTACT RESTARTED THE VEHICLE AND TOOK IT TO COMMUNITY CHRYSLER DODGE JEEP RAM (2300 S WALNUT ST, BLOOMINGTON, IN 47101) WHERE IT WAS DIAGNOSED THAT THE SYSTEM NEEDED TO BE UPDATED AGAIN. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. ADDITIONALLY, WHILE DRIVING UNKNOWN SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO STATED THAT AN APPOINTMENT WAS NEEDED FOR SERVICE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. AN APPOINTMENT WAS SCHEDULED FOR A LATER DATE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND REFERRED THE CONTACT TO THE LOCAL DEALER. THE FAILURE MILEAGE WAS 51,000.
Power train, Nov 17, 2017
THE VEHICLE LURCHES DUE TO TRANSMISSION PROBLEMS. THE VEHICLE WILL ALSO GO INTO A "SAFETY GEAR" WHICH IS 4TH WHEN AT FREEWAY SPEEDS, CAUSING DRIVER TO MAKE IMMEDIATE REACTION TO PULL OFF TO THE SHOULDER TO PREVENT DEATHLY ACCIDENT. THIS HAPPENS WHEN THE VEHICLE WAS TRAVELING AT 70 MPH.
Power train, Engine, Nov 17, 2017
TRANSMISSION HAS BEEN KNOCKING VERY HARD WHEN I PUT IT INTO DRIVE. ONE DAY WHEN I STARTED MY CAR IN MY DRIVEWAY, THE CHECK ENGINE LIGHT CAME ON AND A MESSAGE STATING "SERVICE TRANSMISSION, PLACE CAR INTO PARK THEN INTO DESIRED GEAR." ONCE I PUT THE CAR INTO DRIVE, IT FELT AND SOUNDED LIKE MY ENGINE WAS GOING TO JUMP OUT OF THE CAR. I TRIED TO TURN MY CAR OFF AND RESTART IT, HOWEVER, I HAD NO SUCCESS WITH THAT. I HAVE HAD NO ISSUES AT ALL WITH MY DRIVING UP UNTIL THIS POINT. I BOUGHT MY JEEP IN DECEMBER 2013 AND THIS ISSUE OCCURRED NOVEMBER 2017. I SERVICE MY JEEP ON A REGULAR BASIS AND DO NOT DRIVE RECKLESSLY. THIS ISSUE HAPPENED ALL OF A SUDDEN. A DAY BEFORE THIS HAPPENED, I DID NOTICE WHEN TURNED MY CAR ON AND PUT IT IN DRIVE, THE TRANSMISSION DID "KNOCK" INTO GEAR A LOT MORE AGGRESSIVELY THAN NORMAL.
Power train, Nov 16, 2017
TRANSMISSION ELECTRONIC SHIFT LEVER. THE SHIFTER DOES NOT ALWAYS LIGHT UP. THE DEALERSHIP/CHRYSLER SAYS THE PRNDM AND ESM MODULE NEED TO BE REPLACED. THE REMEDY THE SHIFTER SOMETIMES NOT LIGHTING UP WHEN SHIFTING INTO D, R OR P. THE CAR CAN BE IN DRIVE SHIFT TO REVERSE AND THE LIGHT DISAPPEARS. NEXT TIME A MILE DOWN THE ROAD SHIFT FROM PARK TO DRIVE, IT LIGHTS UP. ALSO, THE ELECTRONIC NOTICE HAS TWICE SAID AFTER BEING IN PARK AND NOT WANTING TO GO IN GEAR THAT THE SHIFTER NEEDS TO BE SERVICED. THE MODULE IS COVERED BUT THE PRNDM IS NOT??? DOESN'T MAKE SINCE THAT OUT OF POCKET TO US IS $400 JUST FOR THE PRNDM. COMPLAINED TO CHRYSLER. THEY WERE GOING TO PAY HALF AND SINCE WE KEPT ESCALATING THE CASE WITH CHRYSLER THEY WILL PAY NOTHING.
Power train, Nov 9, 2017
I HAVE HAD MY JEEP IN THE DODGE JEEP DEALERSHIP IN TACOMA WA. THREE TIMES FOR THE TRANSMISSION ISSUES AND THEY HAVE YET TO FIX THE PROBLEM. THE FIRST TIME WAS AT 22138 MILES CHECK ENGINE LIGHT CAME ON THEY FOUND CODES PO520 UO121 &U0001THEY VERIFIED THAT THE OIL PRESSURE SENSOR FAILED THEY FOUND THAT THEY NEEDED THE TCM.ALSO DID THE BODY CONTROL MODULE THEY HAD THE JEEP FOR 6 DAYS ALL COVERED UNDER WARRANTY AND RECALLS.THEN AGAIN ON 3/31/2014 BACK TO THE DEALER WITH SAME THING CHECK ENGINE LIGHT AND SERVICE TRANSMISSION THEY DID A FLASH FOR PCM AMD TCM TO ADDRESS SHIFTING ISSUES JEEP WAS IN THE SHOP FOR FOUR DAYS MILLAGE WAS AT 33658 .@ SECOND TIME IN SHOP FOR ENGINE LIGHT AND TRANSMISSION ISSUES AND WARNING LIGHTS. AT 35512 ONCE AGAIN SAME SCENARIO CHECK ENGINE LIGHT COMES ON & SERVICE TRANSMISSION THIS TIME THEY HAVE THE JEPP IN THE SHOP FOR 13 DAYS THEY REPLACED VALVE BODY AND PERFORMED TSB 21-012-16. NOW ONCE AGAIN AT 39888 CHECK ENGINE LIGHT AND SERVICE TRANSMISSION LIGHT COMES ON CALL SERVICE DEPARTMENT THEY SAY BRING IT IN BUT NOW IT IS OUT OF WARRANTY I WILL HAVE TO PAY TO GET IT DIAGNOSED $156.00 TOTALLY B.S. COME ON DODGE JEEP DEALERSHIP GIVE ME A F- BREAK SAME HAPPENING AGAIN SO IT WASNT FIXED THE LAST TIME OR THE TWO TIMES BEFORE THAT NOW YOU WANT ME TO PAY YOU TO DIAGNOSE THE JEEP WHEN CLEARLY ITS THE SAME THING AS BEFORE THAT YOU DID NOT FIX . I CALL BS ON THAT. COME ON FIAT CRYSLER GET REAL THIS JEEP IS NOT WORTH THE 32,000 DOLLARS I AM PAYING FOR IT LET ALONE THE 156.00 THEY WANT TO CHARGE ME TO TELL ME THAT IT NEEDS A FLASH UPDATE I DONT CARE HOW MANY TIMES YOU FLASH THIS TRANSMISSION IT WILL NEVER BE RIGHT IT IS THE 9 GEAR TRANSMISSION THAT DOES NOT WORK PROPERLY AND NEVER WILL COME CLEAN AND DO THE RIGHT THING FOR YOUR CUSTOMERS THAT BELIEVED IN YOUR BRAND AND RECALL THIS JEEP BEFORE SOMEONE GETS KILLED . JEEP IT BUY BACK TIME DO THE RIGHT THING.
Power train, Oct 26, 2017
SERVICE TRANSMISSION COMES ON, CAR WONT MOVE, SHIFTS HARD AND SLIPS WHILE DRIVING. IT IS BEING SERVICED RIGHT NOW, I HAVE DOCUMENTS IN MY GLOVE BOX
Power train, Other or unspecified, Oct 24, 2017
THE CAR DOES NOT FALL INTO THE PROPER GEAR AND OFTEN SEEMS LIKE THE GEAR HAS FALLEN INTO NEUTRAL AND REVS UP ALTHOUGH THE GEAR SHIFT KNOB IS IN DRIVE. MOREOVER THE BUTTON ON THE GEAR SHIFT KNOB HAS FALLEN OFF WITHOUT ANY SIGNS OF DAMAGE. REPORTED THE PROBLEM TO THE DEALER BUT DEALER SAYS THE WHOLE GEAR ASSEMBLY NEEDS TO BE REPLACED WITH PARTS COST OF ABOUT $75 AND A LABOR COST OF ABOUT $145 TOTALLING ABOUT @225. THE ISSUE WAS REPORTED ON THE 37TH MONTH OF VEHICLE PURCHASE AND THE DEALER WAS NOT READY TO APPLY ANY CONSIDERATION AND CONFIRMED THAT THE CHARGES NEED TO BE PAID SINCE THE VEHICLE IS OUT OF WARRANTY BY A MONTH
Power train, Oct 23, 2017
WHILE IN MOTION ON THE FREEWAY MULTIPLE TIME IT AS SHUT ON AND I HAVE NO ACCELERATING POWERE OR REALLY ANY STEERING, VERY UNSAVE.