2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints: power train
1,469 reports, newest first. Show all
Power train, Oct 20, 2017
STARTING AROUND 29000 MILES WE HAVE BEEN EXPERIENCING HARD SHIFTING IN OUR VEHICLE WHICH WAS PURCHASED BRAND NEW. THE VEHICLE SYMPTOMS HAVE PROGRESSED TO THE POINT WHERE IT FEELS LIKE A REAR END COLLISION WHEN SHIFTING. THERE HAVE ALSO INSTANCES WHEN WE HAVE BEEN ACCELERATING AND THE ENGINE JUST REVVES UP AND TRANSMISSION WOULDN'T ENGAGE UNTIL FINALLY ENGAGING. THIS HAS TURNED INTO A MAJOR SAFETY ISSUE AS IT IS UNKNOWN WHEN THIS WILL HAPPEN. IT IS ALSO A SAFETY ISSUE WHEN THE TRANSMISSION JERKS SO BAD WHICH COULD ULTIMATELY CAUSE LOSS OF CONTROL. THIS OCCURS WHEN THE VEHICLE IS MOVING. ATTACHED IS IMAGES OF THE AMOUNT OF FORCE CAUSED BY THE JERKING MOTION AND A VIDEO OF THE PHONE ON THE DASH AND FALLING OF BECAUSE OF ONE SAID JERKING MOTION. THIS HAS BEEN AN ONGOING ISSUE SINCE DECEMBER 2015. THE DEALERSHIP HAS DESCRIBED THIS ISSUE AS A "OPERATIONAL CHARACTERISTIC". PLEASE SEE VIDEO ON YOUTUBE AT HTTPS://YOUTU.BE/OG2U_XHKRWW
Power train, Oct 20, 2017
AFTER STARTING MY VEHICLE, TRAVELING AT A LOW RATE OF SPEED, GOING INTO AN INTERSECTION, MY VEHICLE SHUT OFF. MY DASHBOARD INDICATOR LIGHTS CAME ON SHOWING: ENGINE, BATTERY AND THROTTLE CONTROL. AFTER SITTING IN THE INTERSECTION FOR 3-4 MINUTES, MY VEHICLE STARTED AGAIN, BUT VERY SLUGGISH. THIS OCCURRED 4 TIMES OVER A 7 DAY PERIOD. I GO TO MY DEALERSHIP, $175.00 LATER, THEY INFORM ME I WAS 4 QUARTS LOW OF OIL AND AS A SAFETY PRECAUTION MY VEHICLE WOULD AUTOMATICALLY SHUT DOWN. WHILE I'M DRIVING IT.? WHERE IS THE SAFETY IN THIS.? THEY ALSO TOLD ME THAT MY VEHICLE WOULD USE/REQUIRE 1 QUART OF OIL PER EVERY 1000 MILES AND WOULD INCREASE IN OIL CONSUMPTION AS THE VEHICLE MILEAGE INCREASED. MY CURRENT MILEAGE IS 47,000 MILES. MY OWNERS MANUAL STATES " IF THE OIL LIGHT TURNS ON WHILE DRIVING, STOP THE VEHICLE AND SHUT OFF THE ENGINE AS SOON AS POSSIBLE. A CHIME WILL SOUND FOR 4 MINUTES WHEN THIS LIGHT TURNS ON." NO WHERE IN MY MANUAL DOES IT STATE THAT MY VEHICLE WILL AUTOMATICALLY SHUT OFF WHILE DRIVING. I NEVER RECEIVED ANY WARNING OR INDICATION THAT MY OIL WAS LOW.
Power train, Oct 19, 2017
OCTOBER 19, 2017 ORIGINALLY WE HAD KEEP THE CAR IN THE GARAGE AND RARELY DROVE IT UNTIL THIS PAST SUMMER WHEN WE TOOK A PLANNED ROAD TRIP TO WESTERN NATIONAL PARKS WE HAD NEVER SEEN. WE HAD THE CAR CHECKED AT THE DEALERSHIP PRIOR TO THE TRIP AND NO ISSUES WERE BROUGHT UP. THE CAR HAD LESS THAN 25,000 MILES THEN DURING THE TRIP WE NOTICED ISSUES WITH THE TRANSMISSION AND BRAKES. WE TOOK THE CAR TO A JEEP DEALERSHIP AND TOLD IT WOULD GET US HOME. WE TURNED THE CAR INTO THE TACOMA JEEP DEALERSHIP @ 30,000 MILES AND DETERMINED THAT THE WARRANTY TOOK CARE OF THE TRANSMISSION WE WERE GIVEN A RENTAL CAR AND THE REPAIRS TOOK OVER A MONTH. TODAY I DROVE OUR 2014 JEEP CHEROKEE FOR THE FIRST TIME SINCE MY WIFE BROUGHT IT HOME FROM THE DEALERSHIP AFTER A TRANSMISSION REPLACEMENT DUE TO DEFECTIVE DESIGN. I DROVE TO THE POST OFFICE AND RETURNED. THE TRANSMISSION IS STILL ACTING LIKE IT HAS A MIND OF ITS OWN, BUT DURING THE RETURN TRIP WHILE IN AN INTERSECTION MAKING A LEFT TURN TO THE HY 16 ON RAMP. THE CAR ACTED LIKE THE ENGINE HAD DIED, (ABSOLUTELY NO RESPONSE FROM THE TRANSMISSION) FOR ABOUT 7 SECONDS AND SEEMED LIKE AN ETERNITY, TRYING TO DETERMINE WHAT TO DO WITH ONCOMING TRAFFIC. THE TRANSMISSION FINALLY ENGAGED AND I WAS ABLE TO CLEAR THE INTERSECTION. THIS BRINGS THE CARS RELIABILITY AND SAFETY INTO SEVER QUESTION. THIS INCIDENT ALSO BRINGS INTO QUESTION WITHER A REPAIR WAS MADE TO THE DESIGN OF THE TRANSMISSION HAD BEEN ACCOMPLISHED IF ANY. I ALSO NOTICED ON INSPECTION WHILE THE VEHICLE WAS RUNNING FROM OUTSIDE OF THE ENGINE COMPARTMENT THAT WHAT SOUNDS LIKE AN EXHAUST LEEK AND A HIGHER NOISE LEVEL THAN WHEN THE FAIRLY NEW CAR (30,000 MILES)WAS TURNED IN FOR REPAIR.
Parking brake, Power train, Oct 16, 2017
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE GEAR SHIFTER INDICATOR ILLUMINATED AND THE EMERGENCY BRAKE ENGAGED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE TIED WIRE HARNESS WAS HANGING FROM THE VEHICLE. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO GET A RENTAL VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 74,000. THE VIN WAS NOT AVAILABLE. *LN CONSUMER STATED COMPLETE GEAR SHIFT FAILURE, ENTIRE SHIFT COLUMN WOULD LIGHT UP AND CAR EMERGENCY BRAKE WOULD ENGAGE. UPDATED 7/27/18*JB
Power train, Oct 15, 2017
JEEP CHEROKEE SHUT DOWN IN THE MIDDLE OF DRIVING DOWNTOWN ATLANTA GEORGIA. THE ENGINE TURNED OFF IN TRAFFIC AND WAS UNABLE TO START. AFTER SECOND ATTEMPT CAR TURNED ON AND SERVICE CODE "SERVICE TRANSMISSION" "SERVICE EMERGENCY BRAKE" . VEHICLE HAD TO BE TOWED TO DEALERSHIP. 2014 JEEP CHEROKEE TRAIL HAWK WITH 32K MILES.
Power train, Engine, Oct 12, 2017, fire
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE ACCELERATING FROM A STOP SIGN, THE VEHICLE SHIFTED INTO FIRST GEAR. THE VEHICLE FELT AS IF IT WERE IN NEUTRAL AND HESITATED BETWEEN GEARS. IN ADDITION, THE VEHICLE LAUNCHED FORWARD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO TASCA AUTOMOTIVE GROUP (1300 PONTIAC AVE, CRANSTON, RI 02920, PHONE NUMBER: (800) 788-2114), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO PAUL BAILEY'S CHRYSLER (425 TEN ROD RD, NORTH KINGSTOWN, RI 02852, PHONE NUMBER: (401) 884-1900) WHERE IT WAS DIAGNOSED THAT THE POWER TRAIN FAILED. THE TRANSMISSION MODULE WAS REPROGRAMMED, BUT THE FAILURE RECURRED. THE CONTACT STATED THAT THE VEHICLE WAS BURNING OIL AND BLUE SMOKE APPEARED FROM THE TAIL PIPE. THE VEHICLE WAS TAKEN BACK TO PAUL BAILEY'S CHRYSLER DEALER WHERE IT WAS DIAGNOSED THAT THE SPARK PLUGS HAD CARBON BUILD UP, THE OIL LEVEL WAS LOW, AND THE OIL PRESSURE SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 45,233. ...UPDATED 11/12/17/*BF CONSUMER STATED TRANSMISSION- SAFETY ISSUE EXCESSIVE CONSUMPTION- BURNING OIL. UPDATED 7/27/18*JB
Power train, Oct 11, 2017
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 40 MPH, THE TRANSMISSION AND TRACTION WARNING INDICATORS ILLUMINATED, AND THE VEHICLE LOST ALL ACCELERATION. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD TO A COMPLETE STOP. THE VEHICLE WAS RESTARTED AND ROLLED BACKWARDS, AS IF IT ENGAGED IN REVERSE AND THEN JERKED INTO GEAR. THE VEHICLE WAS DRIVEN TO A DESTINATION AND, WHILE ATTEMPTING TO PARK, THE EMERGENCY BRAKE ENGAGED ON ITS OWN. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER (FARICY CHRYSLER/JEEP IN COLORADO SPRINGS, COLORADO) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN). THE CONTACT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE, BUT IT WAS NOT IMPORTANT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 71,000.
Power train, Electrical system, Oct 10, 2017
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE AT A STOP LIGHT. THE CONTACT ALSO STATED THAT WHEN SHIFTED GEARS INTO DRIVE OR PARK, THE TRANSMISSION WOULD MAKE A LOUD KNOCKING NOISE. THE TRANSMISSION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO KELLY JEEP CHRYSLER (353 BROADWAY, LYNNFIELD, MA 01940, PHONE NUMBER: (888) 694-7177) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN); HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO ANOTHER LOCAL DEALER (GRAVA CHRYSLER DODGE JEEP RAM SRT, 29 MYSTIC AVE, MEDFORD, MA 02155, PHONE NUMBER: (781) 391-8950) WHERE IT REMAINED AND WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 39,400.
Power train, Engine, Oct 6, 2017
THE 9 SPEED AUTO TRANS IS DANGEROUS, SOMETIMES IT IS DOES NOT RESPOND TO THE GAS PEDAL AND ALSO IT LUNGES AT RED LIGHTS JUST BEFORE A COMPLETE STOP AFTER I TAKE MY FOOT OFF THE GAS. THIS HAPPENS ON A DAILY BASIS, BELOW IT ONLY GIVES ME ONE CHOICE BUT IT HAPPENS EVERY TIME I DRIVE IT. I HAVE HAD IT IN TO WARWICK JEEP ON RT. 94 IN WARWICK NY WHERE I BOUGHT IT MORE THAN 4X TO FIX THE PROBLEM AND WITHIN A DAY OR TWO IT JUST COMES BACK. VERY UNSAFE!
Power train, Oct 4, 2017
2014 JEEP CHEROKEE. CONSUMER WRITES IN REGARDS TO ISSUES WITH DELAYED GEAR SHIFTING. *LD UPDATED 10/4/2017*JS
Power train, Electronic stability control (ESC), Fuel/propulsion system, Oct 2, 2017
BOUGHT THIS CAR 12/1/16 AND PURCHASED BEST OPTIONED WARRANTY. CAR IS STALLING AND LOCKING UP STEERING. 5X IN LAST 3 DAYS. MIL LIGHT, ETC LIGHT COMING ON. AFTER TURNING ENGINE OFF AND ON, CAR WILL DRIVE FINE OTHER THAN TRANSMISSION IS JERKY. SEEMS LIKE THERE IS A DEAD SPOT WHEN TRYING TO ACCELERATE. I PUT PREMIUM GAS IN THIS CAR. THERE IS SOMETHING DEFINITELY WRONG WITH THE COMPUTER LANGUAGE BETWEEN FUEL INTAKE AND TRANSMISSION SHIFTING GEARS. BRINGING IT TO NAPLES DODGE TMRW FOR SERVICE AND HOPEFULLY WILL BE UNDER WARRANTY.
Power train, Oct 2, 2017
AFTER TAKING JEEP IN 2 WEEKS AGO TO FIX THE PROBLEM OF JEEP COMING OUT OF GEAR WHILE DRIVING IS BACK. DEALER SAYS IT'S FIXED BUT PROBLEM CAME BACK IN 12 DAYS. HAPPENS WHILE DRIVING. JEEP WENT OUT OF GEAR AND TRANSMISSION SEIZED UP ON THE WAY TO DEALER LAST TIME. THIS HAPPENED ON A ONE LANE ROAD IN RUSH HOUR. HAD TO CALL 911 AND A TOW TRUCK.
Power train, Oct 1, 2017
MY SERVICE TRANSMISSION LIGHT HAS COME ON AND I'VE ALREADY HEARD ABOUT PROBLEMS WITH THE TRANSMISSION.
Power train, Oct 1, 2017
WHILE DRIVING IN SNOWY CONDITIONS EAST ON HWY 80 NEAR TRUCKEE CA. THE VEHICLE LOST FORWARD DRIVE AND THE ENGINE ON ITS OWN SPED UP AND DOWN FROM 4000 RPM TO REDLINE FOR SEVERAL SECONDS AND THEN RETURNED TO NORMAL OPERATION. WE WERE ALMOST HIT FROM THE REAR DUE TO RAPID DECELERATION. A FEW MILES LATER THE SAME THING HAPPENED WITH THE EXCEPTION FORWARD CONTROL DID NOT RETURN AND WE WERE FORCED TO THE SIDE OF THE HIGHWAY CUTTING DANGEROUSLY CLOSE IN FRONT OF A SEMI TRUCK, OUR LOCATION ON THE SIDE OF THE ROAD WAS NOT SAFE! AFTER TURNING THE ENGINE OFF AND BACK ON WE WERE ABLE TO DRIVE AWAY ONLY TO EXPERIENCE THE CONDITION AGAIN AND WERE FORCED TO COAST OFF THE HIGHWAY ONTO A GRAVEL TURNOUT. THE CAR AT THAT POINT WOULD NOT SHIFT INTO ANY DRIVE GEAR AND WE WERE TOWED INTO RENO NV WERE THE NEXT DAY A "SOFTWARE" UPDATE WAS PERFORMED AND WE STARTED OUR DRIVE HOME ONLY TO LOOSE FORWARD MOTION ONCE AGAIN AND FORCE TO THE SHOULDER OF THE NARROW MOUNTAIN HIGHWAY. RESTARTING THE ENGINE CLEARED THE ISSUE AND WE DROVE HOME AND THEN THE NEXT WEEK TOOK IT TO OUR LOCAL AUBURN CA. DEALER TO BE REPAIRED. THE DEALER KEPT THE CAR 4 DAYS AND RETURNED IT AFTER A "SOFTWARE" UPDATE. IN THE LESS THAT 20 MILE DRIVE HOME THE CAR LOST FORWARD MOMENTUM TWO TIMES AND THE ENGINE SPED UP AND DOWN AGAIN LIKE BEFORE, ALSO MAKING GRINDING A THUMPING NOISE. WE WERE ABLE TO LIMP HOME AND HAD THE CAR TOWED BACK TO THE DEALER IN AUBURN. WE ARE WAITING TO HEAR FROM THEM AS IT IS THE WEEKEND. I AM AFRAID FOR OUR SAFETY ON THE HIGHWAY NOW DRIVING THIS CAR!
Power train, Vehicle speed control, Engine, Sep 28, 2017
I HAD BEEN DRIVING MY VEHICLE ON SIDE ROADS AT A SPEED OF APPROXIMATELY 25 MPH AFTER HAVING DROPPED MY DAUGHTER OFF AT SCHOOL WHEN ALL OF THE SUDDEN OUT OF NO WHERE THE TRANSMISSION SERVICE CAME ONTO MY SCREEN ON THE DASH AND MY JEEP LOST POWER AND THE BRAKES LOCKED UP AND SAID THAT I NEED TO SERVICE THE TRANSMISSION. MULTIPLE VEHICLE WARNING SYSTEMS STARTED SOUNDING INCLUDE "CHECK TRANSMISSION", "PUT VEHICLE IN PARK, THEN SELECT GEAR", ACCOMPANIED BY WARNING CHIMES, THE ENGINE LIGHT, ETC. VEHICLE SWITCHED GEARS AND WAS DIFFICULT TO DRIVE. I WILL BE BRINGING VEHICLE TO DEALERSHIP BUT SEE FROM REVIEWING ON-LINE THAT THIS HAS OCCURRED NUMEROUS TIMES WITH THE JEEP CHEROKEE (2014).
Power train, Sep 27, 2017
ACCELERATING FROM A STOP, THE VEHICLE WILL EITHER REV UP AND DROP REALLY HARD INTO THE SECOND GEAR OR I WILL APPLY THE GAS PEDAL WHICH WILL NOT ACCELERATE THE VEHICLE VERY QUICKLY AS IT SHOULD (ALMOST LIKE A DROWNING OUT FEELING). I HAVE ALSO HAD ISSUES WITH IT NOT SHIFTING AT ALL AND THE VEHICLE WILL STICK INTO GEAR IN WHICH I HAVE HAD TO DRIVE AT 6000 RPM FOR AN EXTENDED PERIOD OF TIME.
Power train, Engine, Fuel/propulsion system, Sep 26, 2017
MY WIFE'S 2014 JEEP CHEROKEE HAS 40K MILES ON IT AND ABOUT A MONTH AGO SHE TOOK IT IN FOR SERVICE BECAUSE IT STARTED SHUDDERING/VIBRATING AND THEN SHUT-OFF/STALLED ON HER AND DISPLAYED 'SERVICE TRANSMISSION'. WE HAD IT TOWED TO A LOCAL DEALER HERE IN VA AND THEY SAID IT WAS SOFTWARE RECALLS THAT ADDRESSED THIS ISSUE. WE TOOK IT BACK 2 MORE TIMES TO THIS SAME DEALERSHIP AND THEY SECOND TIME THEY SAID CONVENIENTLY THAT ANOTHER SOFTWARE FIX HAD COME OUT TO FIX THE ISSUE BUT WE HAD TO PAY FOR IT REGARDLESS OF HAVING THE EXTENDED WARRANTY BECAUSE AS THE SERVICE TECH PUT IT 'THINGS BREAK'. THE THIRD TIME THEY TOLD MY WIFE IT WAS HER FAULT FOR 'OVER FILLING THE GAS TANK WHILE PUMPING' SINCE THE ISSUES SEEM TO HAPPEN WITHOUT FAIL EVERY TIME SHE HAS FILLED THE CAR UP TO A FULL TANK SINCE THE FIRST ISSUE. NOW WE ARE TAKING IT TO ANOTHER DEALER FOR THE SAME ISSUE (4TH TIME NO FIX).
Power train, Sep 25, 2017
I WAS MAKING A RIGHT TURN AND STOPPED FOR A FEW SECONDS, AND THE CAR SUDDENLY SHUT DOWN ON ME - SERVICE TRANSMISSION MESSAGE CAME ON. TOOK IT TO ARRIGO DODGE CHRYSLER JEEP RAM SAWGRASS IN TAMARAC, FL AND WAS TOLD ALL MY CAR NEEDED WAS A 'SOFTWARE' UPDATE AND IT HAD BEEN CHECKED AND PASSED ALL TESTS. THEY ASSURED ME THE CAR HAD NO ISSUES AND WAS SAFE TO DRIVE. I DROVE THE CAR AND WITHIN 2 WEEKS THE CAR DID THE SAME THING, WHILE I WAS AT A STOP SIGN. TOOK THE CAR BACK IN AND THEY TOLD ME THERE WAS NOTHING WRONG WITH THE CAR. SAFE TO DRIVE, THEY RESET IT. THE CAR DIDN'T HAVE ANY 'CODES' SAVED. WHICH THE SERVICE PERSON TOLD ME, YES I KNOW ITS MALFUNCTIONING BUT IT THE CODES DON'T SAVE WE CAN'T DO ANYTHING. THIS MAKES THE CAR EVEN MORE DANGEROUS LAST THURSDAY I WAS DRIVING ON I95 AT 80MPHS AND THE CAR STARTED TO JERK AND SHAKE AND WITHIN SECONDS THE CAR ABRUPTLY STOPPED IN THE MIDDLE OF THE HIGHWAY! I ALMOST GOT REAR ENDED BY TWO CARS ALSO DRIVING AT HIGH SPEEDS. I COULD HAVE EASILY DIED IN THAT CAR IF SOMEONE WAS TO CRASH INTO ME THEN. TOOK THE CAR BACK TO JEEP AND THEY TOLD ME THERE WAS A CODE FOR THE TRANSMISSION MODULE TO BE REPLACED. THE TECHNICIAN SUPPOSEDLY DROVE THE CAR FOR 100 MILES AND NOTHING HAPPEN TO HIM. I TOLD THEM THAT THERE IS ENOUGH INFORMATION ONLINE TO KNOW THAT THE TRANSMISSION IN THESE CARS ARE NOT SAFE AND ARE MALFUNCTIONING. THEY KNOW ABOUT THIS, THEY KNOW WHAT THE ISSUE IS AND THEY STILL TELL ME THAT THE CAR IS SAFE TO DRIVE! I TOLD THEM TO BE HONEST AND BASED ON WHAT HAD HAPPENED TO ME, IF WHAT THEY FIXED MADE SENSE TO SOLVE THE ISSUE, THEY SAID YES. TO NOT WORRY ABOUT IT. PICKED THE CAR UP ON SATURDAY, SUNDAY NIGHT THE CAR STARTED JERKING AND SUDDENLY SHUTDOWN WHILE I WAS DRIVING IN THE MIDDLE OF THE ROAD, AGAIN, ALMOST CAUSED A CAR ACCIDENT. IT JERKS AND SHUTS DOWN SO ABRUPTLY THAT MY NECK HURTS FROM THE SLAMMING AND WHIPLASH.
Power train, Sep 17, 2017
JEEP IS NOT SHIFTING PROPERLY WHEN DRIVING. WHEN DRIVING SHIFTS TO NEUTRAL AND WARNING LIGHTS COME ON. COMES TO STOP IN TRAFFIC.WHEN YOU GET IT STARTED AGAIN IT SHIFTS HARD. WARNING LIGHTS FOR ENGINE AND TRACTION CONTROL ON DASH.
Power train, Sep 16, 2017
FIRST TRANSMISSION FAILURE AT 59K MILES AT SPEED ON FREEWAY TRANSMISSION JUST REPLACED AGAIN AT 73K MILES
Power train, Engine, Sep 13, 2017
ON SEPTEMBER 5TH, 2017 AS I WAS DRIVING (IN MOTION) ON A BUSY HIGHWAY, I LOST ALL ACCELERATION POWER, MY CHECK ENGINE LIGHT CAME ON, AND 'SERVICE TRANSMISSION' SHOWED ON THE DISPLAY. I WAS ABLE TO PULL OVER AND I RESTARTED MY VEHICLE AND WAS ABLE TO GET HOME. ONCE THERE, I CALLED THE DEALERSHIP AND SCHEDULED AN APPOINTMENT FOR THE FOLLOWING WEEK. I MENTIONED, WHILE MAKING THE APPOINTMENT, THAT THE LIGHT AND 'SERVICE TRANSMISSION' DISPLAY HAD GONE OFF UPON RESTARTING MY VEHICLE. THEY ASSURED ME THAT A FAULT WOULD STILL BE LOGGED AND TO BRING IT IN. AFTER ARRIVING AT MY APPOINTMENT, THE SERVICE TECHNICIAN PULLED THE LOGGED CODE (P072900 (99 - HOUSE TECH) A), SAID HE HAS NEVER SEEN THAT FAULT, AND BECAUSE IT WAS NO LONGER ACTIVE THEY COULDN'T HELP ME. THERE WAS NO EXPLANATION OF THE CODE, NO EXPLANATION OF POSSIBLE CAUSES FOR THE CODE TO LOG, NO EXAMINATION OF MY VEHICLE, NO RECOMMENDATIONS FOR IF IT WERE TO HAPPEN AGAIN.
Power train, Sep 11, 2017
THE TRANSMISSION IS EXHIBITING NUMEROUS SYMPTOMS OF FAILURE INCLUDING ABRUPT AND HARSH SHIFTS. IT ALSO WENT INTO A MODE WHERE THE VEHICLE WOULD NOT ENTER DRIVE OR REVERSE WITH MANY ERROR AND WARNING MESSAGES AND LIGHTS. THERE WERE SAVED ERROR CODES THAT THE DEALER ERASED PRIOR TO TROUBLESHOOTING, AND THE ERROR CODES DID NOT REGENERATE. DURING THIS RECENT FAILURE, I WAS STOPPED IN THE MIDDLE OF THE STREET AND UNABLE TO MOVE FORWARDS OR BACKWARDS. TURNING OFF THE IGNITION AND THEN RESTARTING THE ENGINE ALLOWED THE VEHICLE TO BE BACKED OFF THE STREET ALBEIT WITH MOST OF THE WARNING INDICATORS AND ERROR MESSAGES STILL ACTIVE/
Power train, Sep 8, 2017
I HAD IT IN TO FIX A RECALL ON THE TRANSMISSION, A FEW MONTHS LATER I STARTED IT AND PUT IT INTO REVERSE, I PRESSED THE ACCELERATOR AND HAD ZERO ENGINE POWER, I PUT IT BACK INTO PARK AND THE ENGINE STARTED RUNNING EXTREMELY RUFF SHAKING THE ENTIRE CAR, I TURNED THE CAR OFF IMMEDIATELY, WAITED A FEW MOMENTS AND RESTARTED AGAIN ONLY TO HAVE THE SAME ISSUE PLUS THE TRANSMISSION WENT INTO WHAT I WOULD CALL SELF DESTRUCT MODE, IT CLUNKED AND GROWLED IT WAS THE WORST SOUND EVER. I TOOK THE JEEP TO MY LOCAL JEEP DEALER AND THEY REFLASHED THE TRANSMISSION, THEY TOLD ME IF IT HAPPENS AGAIN THEY'LL DROP IN A NEW TRANSMISSION, IT STILL DOESN'T SHIFT RIGHT AND I'M WORRIED I'LL END UP NEEDING A NEW TRANSMISSION AFTER MY POWER TRAIN WARRANTY EXPIRES, THERE WAS CLEARLY DAMAGE DONE TO THE TRANSMISSION WHEN IT WENT INTO SELF DESTRUCT MODE AND I THINK THE TRANS SHOULD HAVE BEEN REPLACED AT THAT TIME, ALSO THE JEEP GOES INTO NEUTRAL BY ITSELF WHILE DRIVING DOWN THE ROAD SO THIS IS ALSO A SAFETY ISSUE, I DON'T FEEL SAFE DRIVING THIS CAR AND OR HAVING PASSENGERS IN IT.
Power train, Sep 7, 2017
ISSUES JERKING AND HARD SHIFTING WHILE DRIVING. CAR LURCHES FORWARD AND MOVES IN JERKY MOVEMENTS. ALMOST CAUSED AN ACCIDENT BECAUSE VEHICLE STALLED THEN LURCHES FORWARD HARD.
Power train, Sep 7, 2017
THE CAR WHILE GOING DOWN THE ROAD AT 50MPH SHUT OFF LOSING ALL POWER STEERING AND POWER BRAKE AND THERE WAS A "SERVICE TRANSMISSION" MESSAGE ON THE DASH. WHEN THE CAR RESTARTED AND PUT IN DRIVE THERE WAS A CLUNKING SOUND AND ALL INDICATORS WERE BLINKING. THEN THE MESSAGE SAID " SHIFT TO PARK THEN DRIVE"