2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints: power train
1,469 reports, newest first. Show all
Power train, Vehicle speed control, Jun 9, 2017
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THERE WAS A TWO SECOND DELAY BEFORE THE VEHICLE WOULD MOVE. THE VEHICLE WOULD THEN ACCELERATE AT A RAPID SPEED AND THEN DROP TO NORMAL SPEED WITHOUT WARNING. THE CONTACT HEARD A METALLIC NOISE IN THE TRANSMISSION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (DICK SCOTT CHRYSLER DODGE JEEP RAM AT 684 ANN ARBOR RD, PLYMOUTH, MI 48170, (734) 451-2110), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED, BUT DID NOT OFFER FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 25,874.
Power train, Electrical system, Electronic stability control (ESC), Jun 9, 2017
JEEP RECALL AS I WAS EXITING OFF THE FREEWAY, I SUDDENLY NOTICED A DELAYED RESPONSE WHEN STEPPING ON THE GAS PETAL TO ACCELERATE A BIT IN ORDER TO GET TO THE FAR RIGHT LANE. WHEN I RELEASED MY FOOT FROM THE GAS PEDAL, THE CAR SOUNDED LIKE IT HAD SHUT DOWN AND THE LIGHTS INSIDE HE VEHICLE HAD ALL SHUT DOWN AS WELL. THE CAR WAS STILL ROLLING BUT IT WAS NO LONGER TURNED ON. I QUICKLY TRIED TO TURN THE KEY TO TRY TO TURN THE CAR BACK ON, AND STEPPED ON THE GAS PEDAL TO GIVE IT GO AHEAD, BUT NOTHING HAPPENED. LUCKILY I WAS ABLE TO GET TO THE FAR RIGHT LANE AND WAS SOMEWHAT OUT OF THE TRAFFICS WAY. SINCE THE , THE CAR HAS NOT BEEN DRIVEN, DUE TO SAFETY ISSUES I AM NOT TOO SURE ABOUT. UNKNOWN. JUST TWO DAYS AGO, I HAD THE JEEP TOWED TO THE NEAREST JEEP DEALERSHIP BUT IT WILL NOT BE SERVICED OR ATTENDED TO UNTIL A WEEK FROM NOW. I WORK TWO JOBS WHICH ARE BOTH LOCATED AT LEAST 15 MILES AWAY FROM MY HOME AND NOT HAVING A VEHICLE TO GET TO WORK HAS PUT A HUGE BURDEN ON MY WHOLE LIFESTYLE AND DAILY ROUTINE OF OBLIGATIONS. NEEDLESS TO SAY, THE FINANCIAL BURDEN HAS CREATED NOTHING BUT BITTERNESS TOWARDS THE MANUFACTURE OF MY JEEP. I WOULD LIKE FOR THIS NIGHTMARE TO END AND NOT REOCCUR AGAIN BECAUSE I WON'T BE ABLE TO STAY CALM AND PATIENT NEXT TIME. IF WE COULD AT LEAST BE PROVIDED WITH A LOANER CAR FOR UNPREDICTED INCIDENCES LIKE THIS THEN MAYBE WE COULD MANAGE AND TOLERATE A BIT MORE. BUT I CAN'T BELIEVE WE STILL HAVE TO PAY OUT MORE MONEY WE SHOULDN'T HAVE TO BE GIVING. THIS IS THE MANUFACTURES RESPONSIBILITY TO TAKE CARE OF ITS CONSUMERS AND TO PUBLIC SAFETY.
Power train, Wheels, May 31, 2017
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING 50 MPH, THE VEHICLE STALLED WITHOUT WARNING AND THE "SERVICE TRANSMISSION" WARNING MESSAGE APPEARED. IN ADDITION, ALL OF THE INSTRUMENT PANEL INDICATORS ILLUMINATED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE, BUT THE FAILURE RECURRED APPROXIMATELY TEN MINUTES LATER. THE CONTACT STATED THAT THE REAR TIRES MADE GRINDING AND HAMMERING NOISES AS WELL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT LEFT A MESSAGE WITH STUART CHRYSLER, DODGE, JEEP, RAM (800 SERRAMONTE BLVD IN COLMA, CA 94014), BUT THE CALL WAS NOT RETURNED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 21,600.
Power train, May 30, 2017
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE INDEPENDENTLY SHIFTED INTO NEUTRAL WHILE DRIVING 45 MPH. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO HOFFMAN CHRYSLER JEEP DODGE WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE CONTACT STATED THAT THE FAILURE OCCURRED TWICE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE REPAIR FOR NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN) WAS COMPLETED. THE CONTACT WAS ADVISED TO DRIVE THE VEHICLE TO MAKE SURE THE FAILURE WOULD NOT RECUR. THE FAILURE MILEAGE WAS APPROXIMATELY 29,000.
Power train, May 27, 2017
MY 2ND REPORT. MY TRANSMISSION DIED FOR THE 2ND TIME WITHIN 33 DAYS. JEEP STOPPED IN TRAFFIC AND WOULD NOT GO FORWARD. SERVICE TRANSMISSION LIGHT CAME ON. ALMOST HIT WITH MY 2 YEAR OLD IN CAR. NOT SAFE. HAVE HAD REPEATED TRANSMISSION PROBLEMS THAT CONTINUE TO HAPPEN. SOMETHING IS GOING TO HAPPEN IF JEEP DOESN'T FIX THIS. I'M SCARED TO USE VEHICLE
Power train, May 24, 2017
ZF 9-SPEED AUTOMATIC TRANSMISSION: DELAYED SHIFTING, LURCHING, BANGING, AND JUMPING MOVEMENTS DURING ACCELERATION IN LOWER GEARS, ESPECIALLY AT TAKE OFF FROM A FULL STOP, AND MERGING IN FIRST 3-4 GEARS. THIS HAS BEEN AN ISSUE SINCE I BOUGHT THE CAR IN 07/2014; I COMPLAIN EVERY TIME I HAVE THE VEHICLE AT THE DEALERSHIP, BUT NO ONE HAS A FIX, AND TELL ME THAT IT'S HOW THIS TRANSMISSION IS. I HAVE RECEIVED 3 COMPUTER UPDATES TO THE TRANSMISSION THAT BROUGHT NO IMPROVEMENT. DUE TO THE KNOWN PROBLEM, MY VEHICLE IS NOW WORTH LESS, AS THE COMPANY HAS NO FIX FOR A FAULTY POWERTRAIN. WHILE I REGULARLY HAVE ISSUES WITH THIS, RECENTLY IT HAS BECOME WORSE, AND HAS BROUGHT ME VERY CLOSE TO TWO MAJOR ACCIDENTS IN THE LAST TWO WEEKS. THE ROAD MY HOUSE IS ON ATTACHES TO A 55MPH COUNTY HIGHWAY (2 LANE, UNDIVIDED). I WAS STOPPED WAITING TO TURN RIGHT, AND WHEN AN OPENING CAME UP, I WENT TO TAKE OFF, BUT AS THE CAR ENTERED THE HIGHWAY, THE TRANSMISSION LURCHED, WOULD NOT SHIFT, AND I LOST THE POWER TO ACCELERATE. THE VEHICLE COMING UP BEHIND ME, ON THE HIGHWAY, WAS ABLE TO SLAM ON HIS BREAKS, AND USE THE LANE FOR ONCOMING TRAFFIC TO AVOID HITTING ME. I WASN'T EVEN ABLE TO GET ENOUGH POWER TO MOVE TO THE SHOULDER! THIS ALMOST CAUSED A MULTI VEHICLE CRASH, AND IF THERE HAD OF BEEN ONCOMING TRAFFIC, IT WOULD HAVE BEEN. A FEW DAYS LATER I EXPERIENCED A VERY SIMILAR EVENT WHEN TRYING TO MERGE ONTO A 100MPH HIGHWAYS FROM A SHARP/SLOW RAMP WITH A SHORT MERGE LANE. I EXITED THE RAMP, AND ENTERED THE SHORT MERGE LANE AT 45MPH, WHEN I WENT TO ACCELERATE AND MERGE ONTO TRAFFIC THE TRANSMISSION BANGED, LURCHED, AND THE CAR WOULDN'T ACCELERATE. I WAS UNABLE TO MERGE, AND HAD TO DRIVE INTO THE DITCH. LUCKILY, I WAS ABLE TO DRIVE BACK OUT. I'M AFRAID TO DRIVE THIS CAR, BUT THE VALUE HAS DECREASED SO BADLY, THAT I CAN'T AFFORD TO TAKE THE LOSS ON A SALE RIGHT NOW. THIS CAR IS GOING TO KILL MY FAMILY
Power train, May 17, 2017
AGAINST MY BETTER JUDGEMENT, I PURCHASED AN IMMACULATE, LOADED 2014 JEEP CHEROKEE LIMITED WITH 31K MILES. WIFE LOVED THE VEHICLE, IT DROVE/RODE GREAT AND FELT LIKE A GREAT PURCHASE. AFTER 2 WEEKS, IT STARTED IDLING ROUGH AND WENT DEAD IN OUR DRIVE. WE THOUGHT IT WAS BAD GAS AS WE HAD JUST FILLED UP AND HEADED TO AUTO STORE FOR SOME HEET OR SEAFOAM TO CLEAR IT UP. CHEROKEE DIED IN THE MIDDLE OF STREET AS WE COASTED TO STOP AT RED LIGHT. WE WERE SCARED FOR OUR LIVES AS WE WERE ALMOST HIT IN THE INTERSECTION. THE CHECK ENGINE LIGHT CAME ON ALONG WITH MESSAGE TO PLACE IN PARK, RESTART, THEN SELECT DESIRED GEAR. WE PLACED IN PARK, RESTARTED, AND SELECTED DRIVE. VEHICLE WENT DEAD AGAIN. SAME MESSAGE APPEARED THEN WE RECEIVED SERVICE TRANSMISSION MESSAGE. WHILE IN FULL PANIC MODE, WE FINALLY STARTED VEHICLE, THEN IT LOUDLY LUNGED INTO GEAR, BOUNCING IN GEAR WHILE LIMPING WITH LITTLE POWER STEERING OFF STREET AND DIED IN PARKING LOT. WE WERE ABLE TO RESTART VEHICLE AND LIMPED THE HALF-MILE BACK HOME AT APPROXIMATELY 10 MPH. I HAD VEHICLE TOWED TO PLACE OF PURCHASE AND ARE CURRENTLY AWAITING DIAGNOSIS FROM DEALER. THIS VEHICLE IS DEFINITELY UNSAFE AND ALMOST CAUSED US TO HAVE AN ACCIDENT WHEN IT DIED IN THE MIDDLE OF THE STREET WITHOUT WARNING. WE WERE ALMOST HIT IN THE INTERSECTION. VERY DISAPPOINTED IN MY PURCHASE. I SHOULD HAVE KNOWN BETTER!
Power train, Electrical system, Other or unspecified, May 14, 2017
WHEN I PUSH THE GAS PEDAL TO ACCELERATE THE VEHICLE DOES NOT SPEED UP FOR SOME TIME, I CAN HAVE THE GAS PEDAL PUSHED TO THE FLOOR AND THERE IS A VERY LONG LAG TIME FOR THE CAR TO SPEED UP AND SWITCH GEARS, IT IS EXTREMELY DANGEROUS, I HAVE PUT IN REVERSE SEVERAL TIMES TO BACK OUT OF MY GARAGE AND THE CAR WILL NOT GO IN REVERSE, THE ENTIRE CAR THUMPS BACK AND FORTH AND HESITATES AND TAKES SOME TIME TO GET IN GEAR, MY RADIO HAS STOPPED WORKING TWICE, TOUCH SCREEN BLACKED OUT RECENTLY WHILE IN MOTION, WHEN ATTEMPTING TO PASS A CAR I CAN NOT SAFELY GET MY SPEED UP, ITS A REAL LEMON AND DANGEROUS, I AM WAITING TO GET REAR ENDED, PUSHING ON GAS PEDAL AND ENGINE REVS UP REAL LOUD BUT CAR DOES NOT ACCELERATE LIKE A NORMAL CAR WOULD, PURCHASED 7 MONTH AGO AND SEEMS TO BE HAVING MORE ISSUES EVERY DAY, WAS IN A DRIVE THROUGH WITH CAR ON, FOOT ON BRAKE, AND CAR IN DRIVE AND TOOK FOOT OFF BRAKE AND HIT GAS PEDAL AND CAR DID NOT GO LIKE IT WAS IN NEUTRAL, I HAD TO PUT IN PARK, TURN OFF AND TURN ON AGAIN TO PUT IN DRIVE, THIS VEHICLE IS NOT SAFE, WILL TAKE IT IN FOR RECALL REPAIR TOMORROW AND IF NOT REPAIRABLE WILL BE TRADED, DO NOT PURCHASE, LOOKS NICE BUT TERRIBLE TRANSMISSION
Power train, Engine, May 13, 2017
TODAY'S NOT THE FIRST TIME I'VE HAD PROBLEMS WITH MY 2014 JEEP CHEROKEE, BUT I WILL SAY I'TS BEEN THE WORST! DROVE MY CAR DURING THE DAY THEN ALL OF A SUDDEN DURING HIGH TRAFFIC HOURS IT DECIDES TO JERKING AND SHAKE WHILE PULLING TO A RED LIGHT SO I PULL INTO MY LOCAL WAL-MART TO SEE IF IT WAS SOMETHING WITH MY BATTERY BECAUSE THE LIGHT CAME ON BUT THE GUY SAID EVERYTHING WAS FINE SO I TRIED DRIVING MORE AND THE CAR JERKED SO HARD I THOUGHT SOMEONE HIT MY CAR BUT NO ONE HAD . WHILE CAR WAS IN HIGH SPEEDS IT STARTED DECELERATING WHILE ON BUSY ROADS NEARLY CAUSING MULTIPLE ACCIDENTS. WHILE DRIVING IT LOSES POWER GIVING ME A MESSAGE SAYING SERVICE TRANSMISSION, BATTERY LIGHT AND ENGINE LIGHT COMES ON, AND WHILE IN MOTION THE PRND THE D WOULD BLINK CONSTANTLY
Power train, May 13, 2017
SHAKES VIOLENTLY AT 3MPH
Steering, Power train, Electronic stability control (ESC), May 12, 2017
TRANSMISSION FAILS CONSTANTLY, WHILE DRIVING! VERY DANGEROUS AND JEEP DOESN'T KNOW HOW TO FIX THIS SAFETY ISSUE. MY JEEP HAS ONLY 31,600 MILES!
Power train, May 9, 2017
9 SPEED TRANSMISSION ISSUES. RECEIVED RECALL S 55 DEALER ONLY PERFORMED TCM UPDATE EVEN THOUGH I STATED CHECK ENGINE LIGHT CAME ON. VEHICLE WENT INTO 3RD GEAR AT 60 MPH AND WE ALMOST GOT REAR-ENDED ON FREEWAY. CALLED CHRYSLER CUSTOMER SERVICE AND THEY WILL DO NOTHING. WAS DRIVING ON I 75 AT POSTED LIMIT OF 75 MPH WHEN VEHICLE CHECK ENGINE LIGHT CAME ON AND SPEEDO WENT BLANK AND MESSAGE CAME UP " SERVICE TRANSMISSION" THIS HAS HAPPENED 4 TIMES AND WILL NEVER SET A CODE. CHECK ENGINE LIGHT WILL GO OUT BEFORE I CAN GET TO DEALER. I WILL NOT DRIVE VEHICLE.... I FEAR FOR MY LIFE
Power train, May 3, 2017
I BOUGHT THE CAR BRAND NEW. IN THE 2 AND HALF YEARS I'VE HAD IT, THE TRANSMISSION HAS FAILED MORE TIMES THAN I CAN COUNT. USUALLY IT FAILS WHILE I'M IN TRAFFIC AND MY CAR JUST SUDDENLY LOOSES POWER ACCOMPANIED WITH LOUD BANGING NOISES AND A "SERVICE TRANSMISSION" WARNING INDICATOR IS SHOWN. MOST OF THE TIME I CAN REGAIN POWER BY CYCLING THE IGNITION, BUT SOMETIMES CANNOT. IT HAS BEEN TO THE DEALER SERVICE DOZENS OF TIMES FOR THIS PROBLEM. A FEW TIMES THEY ARE ABLE TO REPRODUCE THE PROBLEM AND HAVE REPLACED PARTS AND UPDATED THE COMPUTER CODE. THE LATEST SERVICE APPOINTMENT TO FIX THIS PROBLEM WAS IN MARCH 2017. THE DEALER CLAIMED TO HAVE FOUND THE PROBLEMS THAT THEY FIXED BEFORE RETURNING THE CAR TO ME AFTER SEVERAL DAYS. BUT THE PROBLEM CONTINUES. YESTERDAY (MAY 2, 2017) I WAS ON THE HIGHWAY GOING THE SPEED LIMIT OF 70 MPH IN MODERATE TRAFFIC WHEN THE PROBLEM SUDDENLY OCCURRED AGAIN. I WAS NEARLY STRUCK BY SEVERAL OTHER CARS BECAUSE NO ONE EXPECTED ME TO STOP IN THE MIDDLE OF A 3 LANE HIGH-SPEED HIGHWAY AND THERE WAS NO WAY FOR ME TO COAST BY THE SEMI-TRUCKS TO MY RIGHT OR THE CARS TO MY LEFT. AFTER CYCLING THE IGNITION, THE WARNING MESSAGE CLEARED AND THE CAR RETURNED TO AN DRIVABLE STATE SO I WAS ABLE TO DRIVE TO A SAFE LOCATION AND CHECK MY CAR. AS IT HAS SO MANY TIMES BEFORE, I COULD NOT REPRODUCE THE PROBLEM AT THAT TIME AND THE CAR SEEMED FINE ONCE AGAIN. WE HAVE CALLED JEEP DIRECTLY ON THIS TOO. THEY CAN SEE THE CARS RECORD OF THE TRANSMISSION SERVICE REPAIRS, BUT OTHERWISE THEY ARE NOT HELPFUL.
Power train, Apr 25, 2017
APPROXIMATELY 1 WEEK UPON RECEIVING MY TRAILHAWK I BEGAN HAVING TROUBLE WITH THE TRANSMISSION JERKING WHEN I WOULD ACCELERATE. I TOOK MY VEHICLE BACK TO THE DEALER BUT THEY SAID NOTHING WAS WRONG WITH THE VEHICLE. SINCE THAT DATE I HAVE RETURNED THE VEHICLE ON THE FOLLOWING DATES FOR THE SAME ISSUE: 08/03/2015SAN MARCOS JEEP SERVICE 2990 S. IH 35, SAN MARCOS, TEXAS 78666'CUSTOMER STATES JERKS WHEN PUTTING IN DRIVE AND SHIFTS REAL HARD'EXHIBIT B 9/14/2016SAN MARCOS JEEP SERVICE 2990 S. IH 35, SAN MARCOS, TEXAS 78666'CUSTOMER STATES TRANSMISSION OR VEHICLE LAGS WHEN TURNING INTO TRAFFIC'EXHIBIT C 11/23/2016SAN MARCOS JEEP SERVICE 2990 S. IH 35, SAN MARCOS, TEXAS 78666'CUSTOMER STATES SERVICE TRANSMISSION LIGHT HAS COME ON WILL NOT GO INTO GEAR'EXHIBIT D 4/23/2017ALLEN SAMUELS DODGE CHRYSLER JEEP RAM 201 W LOOP 340 A, WACO, TX 76712'CUSTOMER STATES SERVICE TRANSMISSION LIGHT HAS COME ON WILL NOT GO INTO GEAR' PLEASE BE ADVISED ON OR ABOUT 11/23/2016 AS I WAS TRAVELING WITH MY TWO YEAR OLD SON, THE VEHICLE SHUT DOWN IN THE MIDDLE OF A BUSY INTERSECTION WHERE THE OTHER VEHICLES WERE TRAVELING AT 50 MPH. THE 'SHIFT GEAR TO PARK' AND 'SERVICE TRANSMISSION' LIGHTS CAME ON. I WAS STRANDED, ALONE WITH MY SON, IN THE MIDDLE OF THE ROAD. WITH FEAR OF BEING REAR-ENDED, I HAD TO PUT MY HAZARDS ON AND EXIT THE VEHICLE WITH MY TODDLER IN TOW. I CONTACTED MY AAA AND THEY WERE ABLE TO TOW THE VEHICLE TO THE NEAREST JEEP DEALER FOR INSPECTION AND REPAIR. THE JEEP DEALER HAD MY VEHICLE FOR 13 DAYS WHILE IT MADE THE NECESSARY REPAIRS. ONCE AGAIN, I WAS ALONE WITH MY SON ON APRIL 23, 2017 WHEN THE VEHICLE FAILED TO WORK SAFELY/CORRECTLY IN A BUSY INTERSECTION. THE TRAILHAWK GIVES NO WARNING THAT THIS IS ABOUT TO HAPPEN. THE VEHICLE HAD THE SAME LIGHTS COME ON AND REFUSED TO MOVE FORWARD.
Power train, Apr 24, 2017
I BOUGHT A BRAND NEW 2014 JEEP CHEROKEE THREE YEARS AGO. THE TRANSMISSION STARTS JERKING, SHIFTING ROUGHLY, BODY SHAKING AT ABOUT 20,000 MILES, AND EVENTUALLY DIED WHEN DRIVING ON THE ROAD IN NOVEMBER 2016. MY WIFE AND KIDS WERE STUCK ON THE ROAD IN FEAR. SENT TO THE DEALER SHOP THE NEXT DAY, WAS TOLD THERE IS NO AVAILABLE SLOT AND I HAVE TO DRIVE IT BACK TO HOME. THE TRANSMISSION STOPPED AGAIN ON THE ROAD. THE NEXT WEEK, I SENT THE CAR IN AND DEALER PERFORMED THE RECALL. HOWEVER, THERE IS NO SOLVING, STILL JERKING. SENT THE CAR REPAIR FOR ANOTHER THREE TIMES FROM DECEMBER 2016, AND THEN ONCE AGAIN IN FEBRUARY 2017. THEY TOLD ME SOMEONE RE-PROGRAMED THE TRANSMISSION, AND IT DID BECOME A LITTLE BIT BETTER AT THE BEGINNING, BUT EVENTUALLY JERKING AND SHAKING AGAIN. LAST SATURDAY, APRIL 22, 2017, THE TRANSMISSION DIED AGAIN WHEN I WAS DRIVING MY SON OUT, LEAVING US IN FRONT OF AN INTERSECTION AND THE CAR BEHIND ALMOST HIT US. MY SON WAS SO SCARED AND BEGGING ME TO GET RID OF THIS CAR. I DECIDE TO ASK A LEMON LAW ATTORNEY FOR HELP.
Power train, Electrical system, Engine, Apr 13, 2017
"SERVICE TRANSMISSION WARNING AND CHECK ENGINE": VEHICLE MOVING UPHILL, AUTO TRANSMISSION SHIFTS TO LOWER GEAR; TRANSMISSION BEGINS TO SLIP AND ABILITY TO MAINTAIN SPEED DROPS; HAPPENED IN MIDDLE LANE OF INTERSTATE; MANAGED TO EXIT INTERSTATE AND PARK; VERY LITTLE POWER TO MOVE VEHICLE; SAFELY PARKED AND TURNED OFF ENGINE. WAITED 2 - 4 MINUTES; RESTARTED ENGINE; SERVICE TRANSMISSION WARNING OFF; CHECK ENGINE "ON". VEHICLE OPERATED NORMAL; CHECK ENGINE LIGHT WENT OFF LATER; HAD LOOSENED GAS CAP AND RETIGHTENED TO SEE IF CHECK ENGINE LIGHT WOULD GO OUT - IT DIDN'T HAVE AN IMMEDIATE EFFECT ON THE LIGHT. HAD TO MANEUVER BEHIND 18 WHEELER AND CRAWL SPEED UP THE EXIT RAMP. ENDED UP CROSS WAYS IN A SIDE ROAD FOR A FEW MINUTES WHILE THE TRANSMISSION 'FEATHERED' VEHICLE TO SAFE SPOT. NO COLLISION THIS TIME. VEHICLE HAS BEEN IN SHOP FOR SIMILAR COMPLAINT ONE MONTH EARLIER.AND MORE TIMES PREVIOUSLY
Power train, Apr 11, 2017
WE HAVE HAD PROBLEMS WITH THE SHIFTING OF THE TRANSMISSION SINCE WE LEASED THE VEHICLE. THE BIGGEST PROBLEM IS WHEN YOU ARE AT A STOP AND GO TO ACCELERATE - IT CAN TAKE A SECOND OR SO DELAY AND THEN IT WILL ALL OF A SUDDEN ENGAGE WITH A JERK. HAVE HAD IT IN SEVERAL TIMES WITH NO RESOLUTION - THE MOST RECENT BEING A LIST OF "UPDATES" ON 3/26/17 - STILL HAVE ISSUES. LOVE THE VEHICLE AND WOULD PURCHASE IT AT THE END OF OUR LEASE IF IT WEREN'T FOR THE TRANSMISSION ISSUE. DON'T FEEL I SHOULD HAVE TO PAY THE $395 END OF LEASE "DISPOSAL" FEE SINCE I WOULD BE PURCHASING IT IF IT DIDN'T HAVE THE TRANSMISSION ISSUE.
Power train, Vehicle speed control, Engine, Apr 8, 2017
IF YOU SLOW DOWN THEN TRY TO SPEED UP THE VEHICLE HESITANTS AT SOME POINT IT BANGS INTO GEAR THEN TAKES OFF.I ALMOST WAS IN AN ACCIDENT TRYING TO MERGE INTO TRAFFIC FROM A RAMP ONTO A MAJOR HIGHWAY WHEN I APPLIED PRESSURE TO THE GAS PEDAL THE VEHICLE DID NOT SPEED UP IT WAS LIKE IT WAS STUCK IN A LOW GEAR AND WOULD NOT ACCELERATE THIS CAUSED THE PERSON BEHIND ME TO SWERVE AROUND ME SO HE COULD GET AHEAD OF THE SPEEDING TRAFFIC THEN MY VEHICLE HAD A LOUD BANG AS IT FINALLY WENT INTO GEAR AND TOOK OFF LIKE A BULLET. SCARED THE HELL OUT OF ME. SO YIELDING IN THIS VEHICLE IS EXTREMELY DANGEROUS. I KNOW THIS HAPPENS SO I AM VERY CAUTOUS WHEN DRIVING AS THIS COULD CAUSE A MAJOR INCIDENT TO HAPPEN AND IT IS SCARY. I HAD SEVERAL RECALLS ON THIS VEHICLE AND HAD THEM ALL FIXED.TOOK THIS TO BE FIXED, BUT THEY CAN FIX IT. THEY KNEW EXACTLY WHAT I WAS TELLING THEM AS THEY WERE GETTING COMPLAINTS FROM OTHER OWNERS. STOP AND GO TRAFFIC AND SLOW AND GO TRAFFIC IS EVERYDAY LIFE THIS IS EXTREMELY DANGEROUS TO MYSELF AND OTHERS.
Power train, Apr 6, 2017
THERE IS AN INTERMITTENT ISSUE WITH THE TRANSMISSION ON THIS VEHICLE. AT TIMES, WHEN PRESSING THE ACCELERATOR FROM A STOP, THE ENGINE WILL REV BUT THE TRANSMISSION WILL NOT ENGAGE FOR A SECOND OR SO. WHEN IT FINALLY DOES ENGAGE, THE TIRES SCREECH AND THEN THE CAR GOES. THIS IS VERY DANGEROUS - ESPECIALLY WHEN MAKING A LEFT TURN OR OTHER TIMES WHEN PULLING OUT INTO TRAFFIC. MANY COMPLAINTS SHOWN ON THIS WEBSITE: HTTP://WWW. CARCOMPLAINTS.COM/JEEP/CHEROKEE/2014/TRANSMISSION/SHIFTING_ROUGHLY.SHTML JEEP REPAIR SAYS THAT THEY CAN'T RECREATE CIRCUMSTANCES AND CHRYSLER HAS NO SOLUTION FOR THIS TYPE OF PROBLEM. WITH SO MANY COMPLAINTS, THIS IS A DANGEROUS VEHICLE.
Power train, Mar 31, 2017
VEHICLE HESITATES SHIFTING INTO 1ST GEAR CAUSING THE RPM'S TO RISE THEN SLAMMING INTO GEAR CAUSING THE VEHICLE TO DO A BURNOUT. DANGEROUS WHEN CROSSING TRAFFIC. NEVER KNOW WHEN VEHICLE WILL ENGAGE AND GO.
Power train, Mar 29, 2017
TRANSMISSION IS VERY JERKY. I'M AFRAID OF THIS VEHICLE. IT SHIFTS GREAT ONE TIME AND THEN DOESN'T SHIFT THE NEXT TIME. SOMETIMES VERY SLUGGISH, LIKE I'M IN NEUTRAL FOR A FEW SECONDS.T
Power train, Mar 29, 2017
THE TRANSMISSION IS VERY JERKY. THE RPM'S INCREASE WHEN FOOT IS NOT ON GAS PEDAL. FEELS LIKE THE TRANSMISSION IS SLIPPING. THE CAR LURCHES FORWARD WHEN STOPPED.
Power train, Electrical system, Engine, Mar 28, 2017
SOMETHING STRANGE STARTED HAPPENING, IT SHIFTED TO NEUTRAL WHILE I WAS TRYING TO STOP AT A RED LIGHT, ALMOST WENT THROUGH. BRAKES LOCKED LATER HAD IT TOWED TO THE DEALER THEY KEPT A FEW DAYS, SAID NOTHING WAS WRONG. FROM DAY ONE I WAS TOLD IT WAS A 9 SPEED SHIFT THING AND I FELT EVERY SINGLE ONE. THEY TOLD ME THAT WAS NORMAL. SO ME UNABLE TO DO ANYTHING ABOUT THE SITUATION, BUT TRUST THE DEALER, KEPT DRIVING THIS CAR, THAT I FELT UNSAFE IN EVERY SECOND OF EVERY DAY. EACH DAY I PRAYED THAT IT DID NOT HAPPEN AGAIN. TILL THIS DAY, IT STILL SHIFTS FROM EACH GEAR WITH A JERK, I NOTICE THE PERSONS HEADS IN MY CAR JERK, EVERY TIME I GO FROM A STOP TO TRY TO ACCELERATE. IT HAS HAD SUCH A STRONG KICK WHEN IT SHIFTS GEARS THAT I FELT LIKE I WAS GETTING HIT IN THE REAR BY ANOTHER VEHICLE. THIS CONTINUED FOR A WHILE AND THEN THE CAR BEGAN TO START ODDLY, AND AS I SHIFTED FROM PARK TO REVERSE OR PARK TO DRIVE THE CAR LITERALLY FELT AS IF THE ENGINE, TRANSMISSION, WHAT HAVE YOU WAS GOING TO FALL OUT OF THE BOTTOM OF THE CAR. EACH TIME I SHIFTED TO PARK TO REVERSE IT WOULD JOLT. I THEN TRIED TO GO IN REVERSE AND THE CAR WAS SOUNDING AND FEELING SO SCARY THAT I HAD IT TOWED TO THE DEALER YET AGAIN. I AT THIS TIME, WAS OVER MY MILES AND DUE TO ME LEASING THE WARRANTY WAS DONE, SO THE DEALER WOULD NOT LOOK AT IT FREE, LUCKILY THERE WAS A RECALL ON SENSOR WIRE HARNESS, POWERTRAIN CONTROL MODULE AND THE TRANSMISSION CONTROL MODULE, SO THEY TOLD ME THEY WOULD FIX THE RECALL ONLY. THE RECALL WAS DONE JANUARY 17, 2017. THEY KEPT MY CAR FOR 6 DAYS. AFTER THEY FIXED THE RECALL, THE CAR WORKED BETTER, THE GEAR SHIFTS HAVE NEVER CHANGED. TODAY IS MARCH 28, 2017 AND THE CAR BEGAN ACTING THE SAME WAY PRIOR TO THE RECALLS ABOUT 2 WEEKS AGO, AGAIN I JUST PRAY THAT IT WILL JUST START. TODAY IT ALMOST DID NOT START AND THE SHIFT TO REVERSE DREADFUL.
Power train, Other or unspecified, Mar 24, 2017
VEHICLE MAKES A LOUD WHISTLING NOISE WHEN THE VEHICLE STARTS UP, IS IDLE, AND WHEN IT ACCELERATES VEHICLE ALSO JERKS WHEN IT SHIFTS GEARS.
Power train, Service brakes, Mar 20, 2017
TWO ISSUES WITH MY CAR, FIRST THE TRANSMISSION FAILED WHILE DRIVING 70 MPH. THE CAR MESSAGED "SERVICE TRANSMISSION IMMEDIATELY" AND BEGAN TO DECELERATE. I HAD NO CONTROL OF THIS PROCESS. THE ABS LIGHT CAME ON AND LUCKILY I MADE IT OFF THE ROAD. SECONDLY AND INDEPENDENTLY THE BRAKES MAKE A LOUD GRINDING NOISE WHEN THE ABS IS ENGAGED. THE DEALER WAS PERPLEXED BY BOTH ISSUES. CANNOT TELL ME WHAT IS WRONG AND ASSURES ME MY CAR IS ACTING NORMALLY.