2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints: power train
1,469 reports, newest first. Show all
Power train, Electrical system, Fuel/propulsion system, Sep 25, 2016
MAIN ISSUE IS WITH THE NINE SPEED TRANSMISSION ON OUR 2014 CHEROKEE. WE HAVE HAD ISSUES WITH THIS TRANSMISSION FROM THE DAY W BOUGHT CAR. INITIALLY THERE WERE THE BUMPS, BANGS, KNOCKS AND HARD ERRATIC SHIFTING BOTH UP AND DOWN SHIFTING. NOW WITH 20,000+ MILES, AND MANY-MANY TRIPS TO DEALER WE ARE STILL HAVING TO DEAL WITH A SITUATION IN WHICH THE TRANSMISSION HAS BEEN "FLASHED" TO REMOVE SECOND GEAR ON DOWNSHIFT, THUS HANGING UP IN THIRD, AND CAUSING VEHICLE TO ALMOST STALL OUT WHEN TRYING TO ACCELERATE FROM A SLOW, NON-STOPPING SPEED. THIS HAS CREATED SOME GUT WRENCHING AS WELL SITUATIONS. THE ONLY WAY I HAVE FOUND TO OVERCOME THIS PROBLEM IS TO MANUALLY SHIFT INTO SECOND GEAR - - - AND THIS IS SUPPOSED TO BE AN AUTOMATIC TRANSMISSION. MY WIFE GENERALLY USES THIS CAR AND DOES NOT REALLY UNDERSTAND THE "MANUAL SHIFTING PART". HOPEFULLY, SHE WON'T GET INJURED OR WORSE IN THIS THING!!! THIS NEEDS TO BE FIXED!!!!!
Power train, Sep 23, 2016
THE CAR SHIFTS REAL HARD CAUSING THE CAR TO JERK AT TIMES, THEN IT MAY STALL, IT HAS TROUBLE ACCELERATING AND WHEN YOU DO IT JERKS. IT HAPPENS FROM STOPPING TO WHEN YOUR DRIVING
Power train, Electrical system, Sep 23, 2016
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING 45 MPH, THE GEAR SHIFTED AUTOMATICALLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DETERMINED THAT THE FAILURE WAS DUE TO NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN). THE CONTACT RECEIVED THE RECALL NOTICE; HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. IN ADDITION, THE RADIO STARTED CHANGING STATIONS AUTOMATICALLY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.
Power train, Sep 23, 2016
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 20 MPH, THE CHECK ENGINE AND TRANSMISSION WARNING INDICATORS ILLUMINATED. THE VEHICLE STARTED TO OVERHEAT AND FAILED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED, BUT A FAILURE COULD NOT BE FOUND. THE FAILURE RECURRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 22,000.
Power train, Sep 23, 2016
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING 40 MPH, THE VEHICLE SHOOK VIOLENTLY WITHOUT WARNING. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 32,000.
Power train, Sep 22, 2016, crash
WHILE BRAKING ON A RESIDENTIAL STREET THE CAR LUNGED FORWARD RESULTING IN ACCIDENTAL CONTACT WITH CAR IN FRONT OF VEHICLE.
Power train, Sep 22, 2016
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REPAIR WERE STILL NOT AVAILABLE AND THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Power train, Electronic stability control (ESC), Sep 22, 2016
ON TWO SEPARATE OCCASIONS, BOTH WHILE REVERSING AND DRIVING THE CAR FORWARD, A MESSAGE HAS SUDDENLY APPEARED ON MY DASH FORCING MY CAR TO BE PUT IN PARK, THAT THE CAR IS NOT ABLE TO BE IN DRIVE, AND THE TRANSMISSION NEEDS SERVICED. AFTER THIS EVENT, THE CHECK ENGINE LIGHT APPEARS ON MY DASH FOR AT LEAST A COUPLE OF HOURS AND THEN DISAPPEARS.
Power train, Sep 21, 2016
BEEN TO THE SHOP SEVERAL TIMES FOR TRANSMISSION PROBLEMS AND NEVER BEEN FIXED. ALL LIGHTS ON GEAR SHIFT STAY ALL LIT UP AND TRANSMISSION WILL GO OUT WHEN DRIVING ON BUSY ROADS I THEN GET A NOTIFICATION TO TURN OFF ENGINE WAIT AND RESTART. THIS WILL SOMETIMES HAPPEN SEVERAL TIMES IN ONE DAY.
Power train, Electrical system, Exterior lighting, Latches/locks/linkages, Engine, Sep 21, 2016
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING 50 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT FAILED TO RESPOND. THE SERVICE TRANSMISSION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND THE VALVE BODY AND PARKING BRAKE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED TWO ADDITIONAL TIMES. ON ANOTHER OCCASION, THE HEADLIGHTS BECAME INOPERABLE AND THE "HEAD LAMP OUT" WARNING MESSAGE ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BODY CONTROL MODULE AND HEAD LAMPS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. WHILE DRIVING 15 MPH, THE AUTOMATIC POWER LOCKS FAILED TO OPERATE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIR; HOWEVER, THE SPECIFICS OF THE REPAIR WERE UNKNOWN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 26,000. ..UPDATED 10/13/16 *BF *JS *TR
Power train, Sep 20, 2016
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V5290000 (POWER TRAIN) WAS RECEIVED IN SEPTEMBER OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Power train, Sep 19, 2016
I WAS DRIVING ON INTERSTATE 75 AND MY VEHICLE CAME TO A SUDDEN COMPLETE STOP LUCKILY IT WAS HEAVY TRAFFIC SO I WAS NOT GOING VERY FAST. THE DISPLAY SAID SERVICE TRANSMISSION AND IT WOULD NOT SHIFT TO DRIVE AFTER A FEW MINUTES AND TURNING THE VEHICLE OFF IT WORKED BUT NOW CHECK ENGINE LIGHT IS ON.
Power train, Sep 19, 2016
2014 JEEP CHEROKEE (KL) 8/29/2016 WHILE MY WIFE WAS DRIVING DOWN A BUSY HWY THE VEHICLE STALLED AND LOST ALL POWER. SHE HAD TO COAST INTO A LOCAL FIRESTATION LOT AND PARK THE VEHICLE. THE SCREEN SAID PUT CAR IN PARK AND RESTART. SHE DID IT DID NOTHING. THEN THE SCREEN SAID SERVICE TRANSMISSION AND RESTART. THE 2ND TIME SHE DID IT STARTED AND WHEN SHE PUT THE VEHICLE INTO DRIVE IT MADE A LOUD CLUNK NOISE AND SHOOK THE CAR. WE DROVE IT TO THE DEALER AND THE CODE SHOWED THE CLUTCHES WERE SEIZED. THE DEALER SAID PER CHRYSLER TO RESET THE CODE DO UPDATES AND TEST DRIVE AND SEE IF THE CODE COMES BACK ON. AFTER THEY DROVE IT 50 MILES THEY SAID IT WAS GOOD TO GO AND COULDNT DUPLICATE IT. WELL TODAY 9/19/2016 IT DID IT AGAIN THE EXACT SAME THING. THIS TIME MY WIFE HAD THE KIDS IN THE VEHICLE ON A BUSY HWY. CALLED DEALER TOOK IT TO THEM AND NOW CARS DEEMED UNSAFE AND THEE ISSUED US A RENTAL COVER BY CHRYSLER. BUT THEY ARE NOT SURE WHAT THE PROBLEM IS AND HAVE NO TIME FRAME OR WHATS WRONG WITH VEHICLE. SOMETHING IS WRONG WITH THIS VEHICLE AS THIS HAPPEN TWICE IN LESS THAN A MONTH.
Power train, Visibility/wiper, Sep 18, 2016
THERE ARE MULTIPLE RECALLS ON THIS VEHICLE THAT ARE OVER A YEAR OLD THAT CAN RESULT IN THE VEHICLE BECOME INOPERABLE WHILE DRIVING. NOTHING SEEMS TO BE HAPPENING TO RESOLVE THESE ISSUES. TWO OF THE RECALLS CAN RESULT IN LOSS OF POWER WHILE DRIVING.
Power train, Sep 16, 2016
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE ATTEMPTING TO OPERATE THE VEHICLE, IT FAILED TO REGISTER THE CORRECT GEAR. IT TOOK NUMEROUS ATTEMPTS TO OPERATE THE VEHICLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 11/07/16*LJ THE CONSUMER STATED ONE MONTH AFTER PURCHASE, THE VEHICLE FAILED TO PULL THE BOAT FROM THE RAMP.. THE BODY RANGE REPLACED. UPDATED 12/13/16.*JB
Power train, Sep 15, 2016
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND THE SERVICE TRANSMISSION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANS AXLE WIRE HARNESS NEEDED TO BE REPLACED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN). THE VEHICLE WAS NOT REPAIRED DUE TO THE PARTS BEING UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 27,450. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Power train, Sep 15, 2016
THIS VEHICLE HAS BEEN SERVICED 2 TIMES SINCE I HAVE OWNED IT DUE TO LOSS OF MOTIVE POWER. NOW I AM RECEIVING A RECALL FOR AN ISSUE THAT COULD CAUSE THE SAME TYPE OF MOTIVE POWER LOSS AND POTENTIAL CRASH WITHOUT WARNING. I TRAVEL SIGNIFICANT MILES EVERY DAY WITH THIS VEHICLE AND WITH MY CHILDREN. THIS IS PUTTING LIVES AT RISK AND I AM SIGNIFICANTLY CONCERNED ABOUT THIS RECALL. I CALLED A JEEP DEALERSHIP TODAY AND WAS TOLD IT COULD BE MONTHS BEFORE THIS IS CORRECTED AS PARTS ARE NOT EVEN MANUFACTURED YET FOR THIS ISSUE.
Power train, Sep 14, 2016
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Power train, Sep 14, 2016
WHILE DRIVING UP A PARKING GARAGE RAMP TRANSMISSION WENT OUT CAUSING JEEP TO ROLL BACK DOWN RAMP UNTIL BRAKES APPLIED. ALL WARNING LIGHTS CAME ON. LET JEEP SET FOR A FEW MOMENTS, SHUT ENGINE OFF, AND WHEN RESTARTED WAS ABLE TO MOVE IT TO A SAFE AREA, BUT TRANSMISSION SHIFTED HARD, JARRING THE JEEP. NEXT MORNING WHEN STARTED, JEEP RAN FINE, BUT CHECK ENGINE LIGHT WAS ON. TOOK JEEP TO DEALER TO GET CHECKED, WAS TOLD 4 NEW RECALLS ON IT INCLUDING TRANSMISSION ISSUE. NOT SURE IF THIS ISSUE IS RELATED TO CURRENT RECALL ON THE TRANSMISSION OR NOT.
Power train, Sep 14, 2016
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN) HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Steering, Power train, Sep 14, 2016
WE PURCHASED A 2014 JEEP CHEROKEE LIMITED, 4WD W/ACTIVE DRIVE 2 IN JANUARY 2014. WHEN WE PURCHASED THIS VEHICLE, WE TRADED IN A GMC TERRAIN. WE WERE CERTAIN THAT THE JEEP WAS GOING TO BE A FANTASTIC PURCHASE, KNOWING THE REPUTATION OF JEEP. WE HAVE HAD NOTHING BUT WHAT I'D CALL SERIOUS PROBLEMS WITH THE TRANSMISSION. EVERY TIME I TAKE IT IN FOR AN OIL CHANGE, I MENTION IT, AND THEY DO "SOFTWARE UPDATES." EACH SOFTWARE UPDATE THAT HAS BEEN DONE HAS NOT CORRECTED THE PROBLEM STILL. ALL IT'S DONE IS CREATED A DIFFERENT PROBLEM. THERE HAVE NOW BEEN 5 RECALLS ON THIS VEHICLE, 1 OF WHICH HASN'T BEEN TAKEN CARE OF YET BECAUSE JEEP HASN'T COME UP WITH A REPLACEMENT PART, SO I'M STUCK WITH A RENTAL RENEGADE THAT IS NOWHERE NEAR COMPARABLE TO MY CHEROKEE LIMITED 4WD, FOR AN "UNSPECIFIED AMOUNT OF TIME." MY STEERING COLUMN MAKES A GRINDING NOISE LOUDER THAN A 40 YEAR OLD TRUCK. THE DEALERSHIP TOLD ME THAT IT WAS A NORMAL SOUND. NO VEHICLE I'VE EVER DRIVEN HAS SOUNDED LIKE THIS, ESPECIALLY ONE THAT COST ME $40,000!!!
Power train, Electronic stability control (ESC), Visibility/wiper, Sep 13, 2016
THERE HAVE BEEN SEVERAL RECALLS ON MY VEHICLE SINCE PURCHASING IT ALMOST 2 YEARS AGO. I'VE HAD TO BE INCONVENIENTLY PLACED IN A RENTAL A COUPLE TIMES AND PAY A DEPOSIT OUT OF POCKET FOR SOMETHING THAT WASN'T EVEN MY FAULT. I CONTACTED THE DEALER DAYS AFTER PURCHASING IT TO EXPRESS MY DISSATISFACTION, THEY WERE VERY UNHELPFUL. ONE MONTH AFTER PURCHASING IT IS WHEN I STARTED NEEDING TO GET THE VEHICLE SERVICED SEVERAL TIMES. THIS LATEST RECALL, I HAVE REACHED OUT TO THE DEALER AND THE "EARLIEST" APPOINTMENT ISN'T UNTIL NOVEMBER. I CALLED NHTSA CUSTOMER SERVICE TODAY TO SEE IF THEY COULD "SPEED UP THE PROCESS" BUT THEY TOO WERE VERY UNHELPFUL. THE PERSON I SPOKE WITH EXPRESSED THAT THE PARTS NEEDED TO FIX THIS RECALL WERE ALL SOLD OUT AND SHE WASN'T SURE WHEN THE PARTS WOULD BE COMING IN. NOW, I AM STUCK IN AN UNSAFE, FAULTY VEHICLE UNTIL IT CAN GET SERVICED TO THIS RECALL. IN THE SAFETY RECALL NOTICE IT STATES IN BOLD, "THE LOSS OF MOTIVE POWER COULD CAUSE A CRASH WITHOUT WARNING." DRIVING THIS VEHICLE IN THE CONDITION THAT IT'S IN AND THE POTENTIAL SAFETY HAZARD IS LIFE THREATENING. WHAT EXACTLY AM I SUPPOSED TO DO NOW? I USE THIS VEHICLE EVERYDAY AND I AM NOT THE ONLY PASSENGER IN IT. I'VE CONTACTED NHTSA BEFORE AND SUBMITTED DOCUMENTATION OF ALL THE SERVICES THE VEHICLE HAS HAD, AND NOTHING WAS RESOLVED ON MY BEHALF. I'M SURPRISED LEGAL ACTION HASN'T BEEN PRESENTED TO THE MANUFACTURER FOR THESE RECALLS AND POOR QUALITY VEHICLES.
Power train, Sep 13, 2016
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Power train, Electrical system, Sep 13, 2016
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING 70 MPH, THE VEHICLE STALLED WITHOUT WARNING AND FAILED TO RESTART. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRICAL SYSTEM FAILED AND THE VALVE BODY AND BODY CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED THREE ADDITIONAL TIMES. THE CONTACT MENTIONED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 11,000. THE CONSUMER STATED THE VEHICLE BROKE DOWN ON FOUR SEPARATE OCCASIONS.. WHEN THE CONSUMER TRIED TO RESTART THE VEHICLE, THE ELECTRICAL COMPONENTS CAME ON AND THE ENGINE TRIED TO TURN OVER, BUT FAILED. ALL POWER TO THE VEHICLE WAS WORKING INSIDE; RADIO, DASH, TOUCH SCREEN AND LIGHTS WERE ON. THE CONSUMER TRIED TO RESTART IT AGAIN, BUT THE ENGINE DID NOT EVEN TURN OVER, BUT ALL THE ELECTRICAL COMPONENTS CONTINUED TO WORK. THE CONSUMER CALLED A TOW TRUCK, AND WHEN HE JUMP STARTED IT, THE VEHICLE MADE A LOUD NOISE WHEN DROPPING INTO GEAR AND JERKED UPON ACCELERATION. WHEN THE VEHICLE BROKE DOWN THE FOURTH TIME, IT DROPPED OUT OF GEAR WITH A JERKING MOTION. THE TRANSMISSION FAILED WHILE MERGING INTO THE TRAFFIC. ONCE THE VEHICLE TRANSMISSION DROPPED OUT OF GEAR, THE PARKING BRAKE ENGAGED AND THE VEHICLE PROCEEDED TO FISH TAIL ACROSS THREE LANES OF TRAFFIC. THE VEHICLE LOSS POWER STEERING AND FAILED TO ACCELERATE. UPDATED 11/08/16.*JB UPDATED 11/08/16*LJ *TR
Power train, Sep 13, 2016
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHEN THE CONTACT DEPRESSED THE ACCELERATOR PEDAL, THE VEHICLE WOULD NOT ACCELERATE, THE TRANSMISSION INDICATOR ILLUMINATED, AND THE "SHIFT TO PARK AND RESTART" MESSAGE APPEARED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 28,000.