2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints: power train
1,469 reports, newest first. Show all
Power train, Feb 3, 2025
1) The Power Transfer Unit and possibly driveline/driveshaft. 2) The car turns off while driving and all systems lock up, no matter how fast you are going. Power steering fails, steering wheel locks, and the car cannot be turned back on until it is put back in park, which means you come to a full stop and attempt to turn back on. Sometimes the car has no power to turn back on to put in park leaving you stranded in the middle of the road with cars behind you. This has mainly happened while we are slowing down to a stop, but still going 20-25 MPH. Thankfully not faster yet. 3) The dealer and another mechanic have identified a PTU issue, but could not reproduce. On 9/2021 the check engine light came on. Took it to a mechanic and they noted: "POWER TRANSFER UNIT SYSTEM OPERATION OBSTRUCTED, WHILE IN THE AIR WE SAW THAT THE OUTPUT DRIVELINE HAS EXCESSIVE PLAY AND AN OBLONGED BEARING CAP." No further issues until on 11/28/2022 Check engine light came on. took it to Dealership and they noted: "Found code C14A7= PTU motor component or system operation obstructed or blocked. Checked condition of PTU fluid and found it is contaminated and burnt. Also found that the driveshaft connection to the PTU is very loose on the PTU output splines. Recommend PTU and driveshaft. 1/2025: Over two weeks, the car has shut off 6-8 times while driving. 4) No 5) Check engine light came on 9/2021 took to a mechanic and they noted: "POWER TRANSFER UNIT SYSTEM OPERATION OBSTRUCTED, WHILE IN THE AIR WE SAW THAT THE OUTPUT DRIVELINE HAS EXCESSIVE PLAY AND AN OBLONGED BEARING CAP. RECOMMEND GOING TO A TRANSMISSION SHOP FOR FURTHER DIAGNOSIS." No further issues until: On 11/28/ 2022 Service 4WD light came on and took it to dealership Recommended PTU and driveshaft No problems after until 1/2025 when drive power started randomly turning off while driving. This has happened 6-8 times in a 1.5-2 week timeframe.
Power train, Jan 29, 2025
The contact owns a 2014 Jeep Cherokee. The contact stated while driving approximately 65 MPH, the vehicle lost motive power. The message "Service Transmission" was displayed. The contact was able to pull to the side of the road. The vehicle was able to restart. The contact stated that upon resuming driving, the failure recurred several times after a half to two miles of driving, causing the contact to pull over to the side of the road several times. The contact was able to drive to the residence. The vehicle was taken to the dealer, where it was determined that the failure was related to NHTSA Campaign Number: 19V447000 (Power Train); however, the VIN was not included. Additionally, the dealer informed the contact that an unknown part needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 85,500.
Power train, Engine, Jan 23, 2025
The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with several unknown warning lights illuminated. The vehicle was restarted; however, the failure recurred. The contact stated that the vehicle was jerking abnormally with several warning lights illuminated. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 54,000.
Suspension, Power train, Jan 23, 2025
STARTED APPEARING A MONTH AGO, COMPLETE LOSS OF POWER ON MAJOR HIGHWAYS/INTERSTATES. THE PTU WAS SUPPOSEDLY ALREADY REPLACED DUE TO 1ST RECALL (PRIOR OWNER), BUT STILL HAD ISSUES WITH REPLACEMENT. I HAVE 2 CHILDREN AND THE COMPLETE LOSS OF POWER TERRIFIED ME. THE PTU IS A $3,000 REPAIR/REPLACEMENT. I WAS ABLE TO PUT IT IN NEUTRAL AND PULL OVER TO RESTART THE CAR, BUT THIS HAS HAPPENED A FEW TIMES! THIS COULD HAVE CAUSED MAJOR ACCIDENTS AND DEATHS!!!
Power train, Vehicle speed control, Other or unspecified, Jan 23, 2025
I started the vehicle and started to drive. The gear slid to park and stop in the middle of the road. An indicator said to check transmission. After pushing it off the road, the next day is driving again. All the check engine sign went off.
Power train, Jan 7, 2025
UNKNOWN. I bought my car used in 2023 it showed that a recall that I’m currently dealing with was fixed in the past with the previous owner and that the warranty on the recall expired back in 2021. Well now I’m dealing with an issue with my car and repairs are way more than the car is worth. Wouldn’t this mean that they didn’t complete the recall correctly in the past and that jeep should cover it ? I’m left with a vehicle I cannot drive because of them not completing the recall correctly in the past or by using faulty parts. What to do from here? I included what the report.
Power train, Electrical system, Service brakes, Dec 28, 2024
Bought a 2014 Jeep Cherokee, while driving the vehicle one day it started braking while accelerating causing it to jerk the vehicle and had to pull over causing the car to completely shut off. I took it to a dealership to get two recalls fixed on it that I found out about and after getting the vehicle back from the dealership and driving it there has been poor acceleration, harsh shifting gears. I was getting a lug nut replaced on my tire at a dealership. I was about to leave with my vehicle and it wouldn’t get out of the parking brake. Then the Service parking brake light comes on the far. I have to get them to look at it again and they find water damage to the Parking Brake Module due to a leak from somewhere. Having to wait on estimates on what it will cost to fix it. Looked into this issue and find out that others have dealt with this as well. With water leakage in the back trunk space and into the Parking Brake Module!! Definitely needs to be a recall on this type of major road safety hazard. Luckily I wasn’t driving when this happened or it could’ve caused a wreck. There is a class action lawsuit I was reading about again Jeep for 2014-2020 models due to water damage to parking brake module and I believe there needs to be a recall on this defect from factory.
Power train, Engine, Dec 8, 2024
While driving, the transmission goes into neutral. This happens at any speed. It won't go into gear at all. The local Jeep dealer said they could replace my transmission that I pay for. There was an initial lawsuit on these. But, any owner after the first one doesn't get help. I am disabled and on a limited income. I am stuck at home because I never know when the vehicle will go into neutral. I don't know what to do. This has happened every time I drive it. I have had to risk it to drive to the doctor and to get my prescriptions. If I can get it off of the road, I cut it off. It usually goes back into gear. But, when it goes into neutral, my complex PTSD and my anxiety disorder goes into overdrive. I feel absolutely hopeless about this. I would appreciate any help I can receive.
Power train, Vehicle speed control, Fuel/propulsion system, Dec 6, 2024
This vehicle has an extremely dangerous & ongoing issue related to the 9-speed transmission. Many times the vehicle does not know when to shift, sputtering/sluggish/jerky when accelerating from being stopped and coming to a stop. Frequently the vehicle engages itself into Neutral and/or Parking Brake while driving at both city and highway speeds. This is a very dangerous safety hazard as any motorist trailing behind me can not anticipate the sudden deceleration that ensues. The vehicle then either becomes "stuck" in a gear at too high an RPM at given speed, or engages the parking brake or seems to then be in Neutral. These instances regularly frequent, leaving me having to pull off side of roadway in sometimes dangerous position, perform handful of restart cycles in order to clear the condition and be back in a proper enough gear-state to get back on the road. The following cluster warning lights coincide with the issues: "Check Engine" - "Service Transmission" - "Service Parking Brake". After a handful of restart cycles, the lights clear from the cluster, but the issues remain. The vehicle is unable to come to a comfortable complete stop without a premature-sudden jerk stop. This throws anyone in the vehicle forward in their seats. Also, when ascending an incline or traversing a decline, the vehicle shifts off-sequence in such a way to violently jerk-kick, feeling as though something in the drivetrain will disconnect itself from the chassis. I have recently attempted to submit a recall request over the phone with Chrysler as these conditions are well documented past recalls that are "no longer open". Most notably Chrysler Recall Numbers V69, S55, and P31. They will not "waive" repair costs for me. I purchased the vehicle in March-April of 2024 with 87,000 miles. If previous owner & dealership did not address the recall when it was open, I feel it should not be my financial responsibility to correct, nor should I be absorbing the negative equity when traded in.
Power train, Dec 1, 2024
When starting to accelerate the the transmission hesitates to shift, then up to 30 mph or so it the car will stutter / miss fire causing a jerking motion of the car. It will accelerate to a steady speed abourn 55 mph.
Power train, Nov 26, 2024
I was driving on the highway when the PTU randomly locked up as if I hit the emergency brake, and made me come to a stop, no one was behind me at the time and I was able to get the car to the side of the road
Power train, Electrical system, Nov 18, 2024
The contact owns a 2014 Jeep Cherokee. The contact stated while coming to a stop, the vehicle stalled with no warning light illuminated. The contact also noticed that the electronic brake pedal became inoperable and would not engage. The vehicle was able to restart. The vehicle was taken to the dealer where it was diagnosed and determined that the PTU (power transfer unit) had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 160,000.
Power train, Other or unspecified, Fuel/propulsion system, Nov 14, 2024
As of this date: Started about a year ago, when Jeep was over 150,000 miles. When accelerating to turn or from a stop sign or light, vehicle would stall, mimicking the feeling the vehicle ran out of gas. This occurred about once a month. Working at home and not driving my vehicle as much its hard to say if it would have occurred more often. Checked for any codes, none appeared. As I have recently started driving back in the office 3 days a week, the issue of stalling at any given time with no warning began occurring more often. Took it to trusted local service shop, they changed the purge valve pump and gas cap, as they were puzzled on the problem. Did not seem to matter if gas was full, half or under half. The issue occurred twice within 2 weeks. Service shop recommended taking to dealership. Jeep dealership are not aware of any similar issues. Which I found interesting as I researched and found massive posts from various jeep forums as well as this one. They capped off hose to charcoal canister, hoping that would help. And told me its a process of elimination at this point. The next evening it stalled again. I have now parked my vehicle as this has become a safety hazard. Stalling anywhere at any given moment could cause a tragic accident. will be contacting dealership to voice my concern. Hoping for a positive resolution.
Power train, Nov 8, 2024
The contact owns a 2014 Jeep Cherokee. The contact stated that the transmission only shifted gear at 5,000 RPM’s. The contact stated that the failure had become progressively worse, causing the contact to become stranded on two separate occasions due to transmission failure. The local dealer was contacted; however, the contact was informed that there were no recalls on the VIN related to the failure and there would be no assistance provided. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 10,000.
Power train, Oct 22, 2024
The PTU on my 2014 Jeep Cherokee failed and was replaced. The attached documents were sent to Stellantis as a “reimbursement request”, was denied per the attached 10/17 email from Jeep Customer Care. As evidenced by numerous online complaints as well as NHTSA Recalls and class action lawsuits, replacement of the PTU was the result of a faulty design and safety concerns. The Stellantis refusal of my claim for reimbursement is unacceptable. What assistance can NHTSA provide to resolve this matter? Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Power train, Oct 14, 2024
The component that has failed was the PTU. It is available for inspection as well. My familys safety and myself along with other drivers safety was put at risk due to the "recall solution" for the failed ptu splines failing causing my vehicle to lose propulsion and setting the parking brake in traffic while at intersections as well as in traffic. The vehicle has not been inspected by any manufacturer, law enforcement, insurance, or any other. There were no service light prior to the component failing it just happend and almost caused us to get hit in the rear. The lights came on after the component failed, and this vehicle has had the "recall" addressed, but the recal is supposed to keep the problem from happening. Not i have "svc 4wd" light on and the vehicle has issues accelerating, no other symptoms prior to the failure. Fixing a faulty component is by replacing it with OE parts or aftermarket better parts, not programing the vehicle to operate in any other condition other than factory. Not program the vehicles ECU to shut the power off to the main drive wheels and send the power to the rear, and to set the parking brake whenever the vehicle is in park so it doesnt roll away because the failed ptu wont hold it like its supposed to. This vehicle has 137443 miles and it shouldnt have any drive train issues being driven on the pavement only 70% highway travel 30% residential/town travel. The W47 recall isnt a fix and the part needs to be replaced to factory. Tuning isnt the solution. Its causing more problems for people who really like jeeps and costing us more money to fix the vehicle than its worth. Either buy back all vehicles, replace the part the right way, or trade the vehicle in for another of the same make and model same or different trim package. Please do something about this ridiculous "solution" to failed PTU in jeep cherokee trailhawks and even other models if they have the same issue. Its just not safe. Its a bandaided scam to make more money.
Power train, Oct 8, 2024
PTU is malfunctioning
Power train, Sep 30, 2024
The contact's wife owns a 2014 Jeep Cherokee. The contact stated that while his wife was driving 45 MPH, the gear shifter moved to neutral(N) independently and the vehicle stopped abruptly. The contact stated that the driver restarted the vehicle; however, the gear shifter remained stuck in neutral(N). The messages "Service Transmission" and "Service Parking Brake" were displayed. A bystander assisted the driver in pushing the vehicle to the side of the road and then to a gas station. The contact related the failure to NHTSA Campaign Number: 19V447000 (Power Train). The dealer and the manufacturer were notified of the failure and informed the contact that the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The failure mileage was approximately 150,000.
Power train, Sep 25, 2024
The contact owns a 2014 Jeep Cherokee. The contact stated while driving at 40 MPH, the RPM increased quickly, but the vehicle lost motive power, after which the contact became aware that the transmission had shifted into neutral independently. The driver was able to pull over to the shoulder of the roadway, where the message "Please shift to park" was displayed. After shifting to park and back into drive, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 16V529000 (Power Train), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 170,000.
Power train, Aug 8, 2024
While driving at highway speed I loose power on the accelerator, the dashboard tells me to "shift to park" I need to pull off to side of the road without getting hit. Shift car into park. After I do that, the engine starts again and we are back to normal. Sometimes the car turns off during this period and needs to be restarted also, other times it doesn’t . Very scary.
Power train, Jul 24, 2024
POWER TRAIN:AUTOMATIC TRANSMISSION | POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT continues to experience movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft and has caused input spline teeth to wear off, leading to a loss of engagement between the transmission and the differential inside the PTU. If there was a recall performed on this vehicle, it was either too late, or ineffective. Requires a new PTU.
Power train, Jul 22, 2024
The contact owns a 2014 Jeep Cherokee. The contact stated while driving from a complete stop uphill, the accelerator pedal was depressed, but the vehicle hesitated to respond and lunged forward while responding. The contact stated that the failure had been recurring while driving from a complete stop uphill. Additionally, the contact stated while driving and coming to a complete stop, the vehicle made an abnormal clunking sound while the transmission shifted to the intended gear. The vehicle was taken to the dealer, where it was diagnosed that the PTU had failed and needed to be replaced. The dealer informed the contact that the vehicle was previously repaired under NHTSA Campaign Number: 20V343000 (Power Train) in 2023. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 115,000.
Power train, Jul 18, 2024
The contact owns a 2014 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the contact became aware that the 4-WD warning light was illuminated. The vehicle was taken to an independent mechanic where the vehicle was diagnosed with Power Transfer Unit (PTU) failure. The contact was informed that the Power Transfer Unit needed to be replaced. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 121,500.
Power train, Electrical system, Jul 11, 2024
I was driving down the road when all of a sudden my car was in neutral and I was unable to get the car moving. Called AAA they towed me to In a state Transmission because the transmission light came on. Interstate Transmission said there was nothing wrong with the transmission. It’s a computer problem. Soooo we going to fix this anytime soon?
Power train, Jul 3, 2024
2014 Jeep Cherokee with 84,000 miles. I took it to a dealership because it had a clicking noise. They said the PTU, Power Train Unit was going bad and the splines were causing the noise. Apparently this can cause the vehicle to stop moving and will damage the transmission if not replaced. I was told the part is on backorder and may take a few months to get in. Received a quote for over $4,000 to replace the PTU.