2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints: power train
1,469 reports, newest first. Show all
Power train, Sep 12, 2016
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE LOST POWER AND THE DTC WARNING INDICATOR ILLUMINATED. THE VEHICLE RESTARTED AFTER SEVERAL ATTEMPTS, BUT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DUPLICATED.THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN); HOWEVER, THE REMEDY WAS NOT YET AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Power train, Vehicle speed control, Sep 11, 2016
TAKADA RECALL TRANSMISSION SHIFTS HARD IN 1 -3 GEARS, HESITATES ON ACCELERATION, STAYS IN LOW GEAR ON STEEP INCLINE, DROPS INTO NEUTRAL UNCONTROLLED AND LUNGES CAR FORWARD WHEN SHIFTING THROUGH FIRST THREE GEARS.
Power train, Electrical system, Vehicle speed control, Sep 10, 2016
CAR WAS PARKED AND UPON STARTUP PRODUCED A LOUD BANG. CAR REVERSED AFTER A JERK AND A COMPLETE LOSS OF POWER. TURNED CAR OFF AND TURNED IT BACK ON. FELT LIKE IT RODE IN NEUTRAL WITHOUT THE ABILITY TO ACCELERATE. ALMOST CAUSED AN ACCIDENT. I HAD MY CHILD IN THE BACK SEAT. EVERY LIGHT ON THE DASHBOARD LIT UP-FAILED TRANSMISSION ECT... I HAVE PHOTO DOCUMENTATION.
Power train, Sep 9, 2016
DRIVING DOWN THE HIGHWAY MY EMERGENCY TRANSMISSION SERVICE AND BRAKE SERVICE LIGHTS CAME ON. I IMMEDIATELY PULLED TO THE SIDE OF THE ROAD BECAUSE I COULD NO LONGER ACCELERATE. I SHIFTED THE VEHICLE INTO PARK AND RESTARTED IT, THIS TEMPORARILY SOLVED THE ISSUE. I WAS ABLE TO CONTINUE FOR 2 MILES BEFORE THE VEHICLE SUFFERED FROM THE SAME PROBLEM AGAIN. I HAD TO GET THE VEHICLE TOWED AND TRANSMISSION REPAIRED. MY JEEP HAS LESS THEN 30,000 MILES.
Power train, Sep 9, 2016
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING, THE VEHICLE LOST POWER AND THE TRANSMISSION INDICATOR ILLUMINATED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN), BUT THE REMEDY WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 39,963.
Power train, Electronic stability control (ESC), Sep 7, 2016
WHILE DRIVING ON THE INTERSTATE, THE LIGHTS FOR ELECTRIC STABILITY CONTROL, ENGINE AND PARK BRAKE CAME ON. THE "SERVICE TRANSMISSION" NOTICE AND "SERVICE PARK BRAKE" APPEARED. THEN THE VEHICLE WOULD NOT ACCELERATE AND WOULD GET TO 4 RPM WHILE GOING AT 50 MPH. BAD JUMPING, LURCHING, BANGING WHEN SHIFTING GEARS OR ACCELERATING FROM A STOP.
Power train, Sep 4, 2016
A YEAR AGO I PURCHASED A 2014 JEEP CHEROKEE. SHORTLY AFTER I HAD A SCARE WHEN DRIVING MY CAR AND ALL OF THE SUDDEN IT JERKED ME FORWARD AS IT JUMPED INTO THE NEXT GEAR. IT FELT LIKE THE VEHICLE GOT STUCK AS THE RPM'S WOULD REV UP BUT I WENT NO WHERE THEN ALL OF THE SUDDEN THE CAR JUMPS FORWARD.THERE IS CLEARLY A ISSUE WITH THE TRANSMISSION ALMOST GETTING STUCK THEN JERKING YOU INTO THE NEXT GEAR. I NOTIFIED THE DEALERSHIP AND THEY STATED THEY WERE AWARE OF THIS PROBLEM BUT THERE IS NO FIX. I ALSO WENT HOME AND LOOKED UP THIS TRANSMISSION ISSUE AND WAS FLOORED BY THE AMOUNT OF COMPLAINTS REGARDING THIS SAME THING! THIS PROBLEM HAS PROGRESSIVELY GOTTEN WORSE AND MORE FREQUENT WHEN DRIVING. I DO NOT FEEL SAFE DRIVING THIS VEHICLE WITH MY CHILD IN THE BACK SEAT. I DO NOT FEEL I SHOULD BE FINANCING A KNOWN FAULTY VEHICLE. THEY SHOULD OFFER A COMPLETE BUY BACK TO ALLOW ME TO PURCHASE A SAFE AND RELIABLE VEHICLE TO DRIVE. THIS IS TRULY AN ACCIDENT WAITING TO HAPPEN TO SOMEONE SOON. PLEASE HELP!
Power train, Sep 4, 2016
THE CAR WILL RANDOMLY THROW CODE AND BEGIN FLASHING TRANSMISSION PROBLEMS. IT HAPPENED TO ME WHILE DRIVING ON A CITY STREET IN ALL 3 CASES. LUCKILY I WAS NOT YET ON THE HIGHWAY. THIS SEEMS TO BE RELATED TO THE RECALL THAT HAS NO SOLUTION. THIS IS NOT ACCEPTABLE. THE CAR BECOMES UNDRIVEABLE WHILE IN MOTION. I COMMUTE 85 MILES PER DAY ON A HIGHWAY WITH A 15 MO OLD BABY. THIS IS NOT SAFE. THERE IS NO SOLUTION. I WANT A WAY OUT OF THE CAR BEFORE SEEKING LITIGATION. THIS IS THE 3RD TIME THIS HAS HAPPENED IN 6 WEEKS.
Power train, Sep 3, 2016
THE TRANSMISSION ON OUR JEEP HAS BEEN IN 4 TIMES FOR THIS REPAIR AND THEY ADMIT IT IS A PROBLEM WITH THE SOFTWARE. THE PROBLEM IS A HESITATION BETWEEN GEARS. IT HAPPENS WHEN YOU PULLOUT TO PASS AND IT TAKES 3 TO 4 SECONDS FOR THE TRANSMISSION TO RESPOND TO THE GAS INPUT AND THEN IT TAKES OFF BUT IT IS TO LATE AND YOU HAVE TO BRAKE AND GET BACK IN LINE. IT ALSO HAPPENS IN SNOW OR ICY CONDITIONS WHEN YOU ADD GAS IT DOESN'T RESPOND AND FEELS LIKE IT IS IN NEUTRAL AND THEN KICKS IN AND YOU LOSE TRACTION. THIS HAPPENS WHEN ENTERING A DRIVEWAY UPHILL ALSO. I'VE NEVER EXPERIENCED THIS RESPONSE FROM A VEHICLE BEFORE AND FEEL IT IS A SAFETY ISSUE.
Power train, Sep 3, 2016
SOMETIMES THE CAR WILL NOT GO WHEN THE GAS PEDDLE IS PUSHED, OTHER TIMES IT WILL SQUEL THE FRONT WHEELS WHEN PRESSING THE GAS PEDDLE AND SOMETIMES IT LURCHES WHEN PRESSING THE GAS PEDDLE. WE'VE TAKEN IT TO THE JEPP DEALER AND THEY HAVE DONE THE TRANSMISSION UPDATES. WE TALKED TO JIM SMOLICH JEEP DEALER AND THEY TOLD US THEY ARE WAITING FOR A RECALL BECASUE THEY CAN'T DO ANYTHING TO RESOLVE THE PROBLEM.
Power train, Aug 31, 2016
I HAVE HAD NUMEROUS INCIDENTS WHERE THE TRANSMISSION SHIFTS UNRELIABLY AND DANGEROUSLY. OF MOST CONCERNS, I HAVE HAD IT REPEATEDLY BOTH SHIFT TO NEUTRAL, OR SHIFT TO A MUCH HIGHER GEAR WHEN TRYING TO MERGE WITH TRAFFIC FROM A STOP. IT IS SCARY TO MERGE WITH TRAFFIC ONLY TO HAVE THE CAR LOSE POWER DRAMATICALLY. SOMETIMES WHEN PRESSING THE GAS PEDAL, THE CAR JUST COASTS FOR A SECOND OR SO. APPARENTLY ONE OF THE FIXES WAS TO KEEP THE TRANSMISSION FROM SHIFTING TO 2ND OR FIRST WHEN SLOWING - YOU HAVE TO STOP COMPLETELY. AT 3 MPH, THERE IS NO ACCELERATION AVAILABLE IN 3RD GEAR. WHILE THERE HAVE BEEN A COUPLE OF SOFTWARE UPDATES, THEY HAVE ACTUALLY MADE THESE PROBLEM WORSE. I AM THE ONLY DRIVER, SO IT IS NOT AN ISSUE WITH ADAPTIVE SOFTWARE BEING CONFUSED BY MULTIPLE DRIVERS. THE DEALER PROVIDES NOTHING BUT DOUBLETALK AND APPARENTLY IS NOT BEING SUPPORTED BY FCA.
Power train, Aug 30, 2016
EVER SINCE CORWIN DODGE HAS PUT THE NEW TRANSMISSION IN, THE PROBLEM HAS WORSENED. THE ISSUE HAS BEEN DUPLICATED BY SERVICE MANAGER JD WEATHERFIELD, WHO NO LONGER WORKS FOR CORWIN DODGE (PROBABLY NEEDS TO BE LOOKED INTO). THE TRANSMISSION PROBLEM HAS BEEN DIAGNOSED SEVERAL TIMES AND UPDATES WERE SUPOSEDLY GIVEN??? LAST WEEK CHRYSLER LLC GAVE ME AN AUTHORIZATION NUMBER FOR A RENTAL THROUGH ENTERPRISE. THIS MEANS CHRYSLER WAS PAYING FOR THE RENTAL TILL MY JEEP WAS FIXED. WRONG! I LOOK AT MY BANK ACCOUNT AND THERE WAS $150 PULLED OFF OF MY DEBIT CARD! I WAS NEVER NOTIFIED THAT MY JEEP WAS DONE. I DEFINITELY WAS NOT NOTIFIED THAT I WAS PAYING FOR THE RENTAL. WHILE MY CARE IS IN THE SHOP, I NEED SOMETHING TO DRIVE. THIS IS WHY CHRYSLER LLC GAVE ENTERPRISE AN AUTHORIZATION #! I REQUEST THAT CHRYSLER TAKE BACK THE JEEP AND PAYOFF THE LOAN. ANOTHER OPTION I WAS GIVEN BY CHRYSLER WAS TO BE GIVEN A NEW JEEP LATITUDE WITH SAME MSRP AND TRANSFER MY LOAN TO THAT VEHICLE. I AM NOT ABLE TO TRADE IN CAUSE THEY OFFERED ME $12,000 AND I OWE $22,000 ON IT... I REALLY NEED A SUPERVISOR OR SOMEONE WHO UNDERSTANDS WHAT IS GOING ON WITH MY JEEP. I NEED THEM TO UNDERSTAND THAT IT IS NOT "OPERATING AS DESIGNED" ! WHEN I BOUGHT THE VEHICLE WITH 10 MILE ON IT, UP UNTIL 6,000 MILES, NEVER DID IT JUMP LIKE THAT. THEN FROM 6,000 MILES TILL 48,000 MILES AND OVER 10 SERVICES FOR THE TRANSMISSION, NOTHING BUT ISSUES. EVEN THE RENTAL I DRIVE, WHICH IS A 2016 JEEP CHEROKEE LATITUDE, DRIVES PERFECT. NOW THAT IS "OPERATING AS DESIGNED". NOT JUMING AROUND AND HESITATING BEFORE SHIFTING INTO GEAR.
Power train, Electronic stability control (ESC), Engine, Aug 28, 2016
VEHICLE HAS BEEN SERVICED MULTIPLE TIMES FOR TRANSMISSION NOT SHIFTING, SHIFTING HARD ENOUGH TO LOSE TRACTION, AND SHIFTING INTO NEUTRAL AT RANDOM. TRANSMISSION IS STILL NOT FIXED NOR FUNCTIONING PROPERLY. THIS ALSO TRIGGERS THE STABILITY CONTROL TO MALFUNCTION AND LOSE CONTROL ON SLIPPERY SURFACES. NOW THE FOUR WHEEL DRIVE FEATURE IS BROKEN AND NOT FUNCTIONING AS WELL. DEALER HAS HAD THE VEHICLE MORE THAN 6 TIMES IN THE PAST 8 WEEKS, AND SEVERAL TIMES PRIOR IN THE TWO YEARS BEFORE. THIS VEHICLES TRANSMISSION IS A HUGE SAFETY AND LOSS OF VEHICLE CONTROL ISSUE.
Power train, Aug 27, 2016
MAJOR SAFETY ISSUE. MY FAMILY AND I WERE SEVERAL CLOSE CALLS RESULTING FROM THE FAULTY TRANSMISSION. FOR EXAMPLE, NEARLY T-BONED BY ONCOMING TRAFFIC BECAUSE THE TRANSMISSION DID NOT SHIFT INTO GEAR CAUSING A HESITATION (PAUSING THE VEHICLE ONTO ONCOMING TRAFFIC). SEVERAL OTHER TIMES WHILE APPROACHING A RED LIGHT, THE JEEP WOULD JUMP (YES, LITERALLY JUMP) FORWARD NEARLY HITTING CAR IN FRONT OF US. SAME THING IN A DRIVE THRU BANK OR RESTAURANT. TRANSMISSION ISSUE BEGAN AT 6,000 MILES AND WAS PURCHASED ON 10/4/2014 (WITHIN THE 2 YR PERIOD AND BEFORE 24,000 MILES). I AM CLUELESS ON WHAT TO DO? I WANT TO THANK YOU AGAIN FOR YOUR HELP AND POINTING ME IN THE RIGHT DIRECTION IF POSSIBLE... FOR THE RECORD! THE JEEP IS NOT, I REPEAT NOT RUNNING CORRECTLY. IN THE LAST MONTH, WE WERE ALMOST IN THREE ACCIDENTS. IS THAT WHAT IT IS GOING TO TAKE, US TO GET INJURED OR WORSE? TWO WEEKS AGO WE ARE APPROACHING A RED LIGHT AND WHILE APPROACHING THE CAR IN FRONT OF ME (ABOUT 3 MPH) THE LIGHT TURNED GREEN. AND THE CAR JUMPED INTO GEAR ALMOST HITTING THE CAR IN FRONT OF ME. IF THE CAR IN FRONT OF ME WOULD NOT HAVE SPED UP, WE WOULD HAVE HIT THEM. PLEASE KEEP IN MIND, MY FOOT WAS ON THE BREAK WHILE IT WAS JUMPING FWD. I AM NO LONGER DRIVING THIS JEEP TILL IT GETS FIXED. I WANT YOU TO KNOW IT IS UNSAFE. PERIOD. I AM NOT GOING TO PUT ME. MY FIANCE, AND/OR OUR KIDS ANY LONGER. EVER SINCE CORWIN DODGE HAS PUT THE NEW TRANSMISSION IN, THE PROBLEM HAS WORSENED. THE ISSUE HAS BEEN DUPLICATED BY SERVICE MANAGER JD WEATHERFIELD THE TRANSMISSION PROBLEM HAS BEEN DIAGNOSED SEVERAL TIMES AND UPDATES WERE SUPPOSEDLY GIVEN??? PLEASE SEE ATTACHED THE LAST 11 ISSUES WITH TRANSMISSION. RESPECTFULLY REQUEST A CHRYSLER BUYBACK OPTION. LEMON LAW. THANK YOU
Power train, Vehicle speed control, Aug 26, 2016
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE VEHICLE DOWNSHIFTED WHILE THE ACCELERATOR PEDAL WAS DEPRESSED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 44,000.
Power train, Aug 26, 2016
TRANSMISSION IS UNPREDICTABLE AND SOMETIMES LOSSES POWER. BIGGEST LOSS OF POWER IS WHEN SPEED HAS REDUCED WHILE GOING UP-HILL, ESPECIALLY IF THERE IS A TURN INVOLVED. AT THAT POINT, CAR CAN VIRTUAL STALL.
Power train, Aug 23, 2016
THE ISSUE WAS IN FACT DUPLICATED BY SERVICE ADVISOR DAVID O'NEIL SEVERAL TIMES WHEN I FIRST HAD THE ISSUE. HIS WAY TO FIX IT WAS THE UPDATES. THESE UPDATES DID NOT WORK AND ONLY MADE IT WORSE. HE WILL BE ABLE TO CONFIRM AS WELL AS THE FIRST THREE TO FOUR SERVICE RECORDS. PLEASE, LET IT BE KNOWN THAT ON 7-26-2016 @4:30PM, YOUNGBLOOD JEEP, SERVICE MANAGER, MR. PHILLIPS; CHRYSLER LLC, DISTRICT SERVICE SERVICE AND PARTS MANAGER, TONY AGUILLO; AND DISTRICT FIELD ENGINEER, TYLER YOEMANS, HAVE DENIED ME TO GET MY 2014 JEEP CHEROKEE SERVICED AT YOUNGBLOOD JEEP. THEY ALSO STATED VERBALLY THAT LEMON LAW IS NOT AN OPTION BECAUSE ITS PAST 24,000 MILES AND/OR THE TWO YEAR PURCHASE DATE OF THE NEW VEHICLE. FIRST, IT WAS PURCHASED NEW (10 MILES) FROM YOUNGBLOOD JEEP. SECOND, INITIATED SERVICE RECORDS SINCE THE VEHICLE HAD APPROX. 6,000 MILES ON IT. THIRD, PURCHASE DATE WAS 10/4/2014. TWO YEARS FROM THAT IS 10/4/2016. I HAVE THE 100,000 POWER TRAN WARRANTY AND THE EXTENDED ROUTE 66 WARRANTY THROUGH BLU CURRENT. BEFORE I UTILIZE THE ROUTE 66 EXTENDED WARRANTY I WOULD LIKE TO UTILIZE MY 100,000 POWERTRAN WARRANTY. I WAS TURNED AWAY WHEN DROPPING ME VEHICLE TO GET IT SERVICED. THE 2014 JEEP CHEROKEE LATITUDE THAT I PURCHASED IN 10/2014 IS EXTREMELY UNSAFE. I WAS ADVISED THAT I SHOULD BRING THE 2014 JEEP CHEROKEE LATITUDE TO A "TRANSMISSION SPECIALIST" I WAS ALSO ADVISED BY MY. PHILLIPS THAT THE OPERATING DESIGN OF THE TRANSMISSION IS TO COMPLETELY STOP THEN ACCELERATE AFTER BEING COMPLETELY STOPPED. TWO THINGS... ONE, IF YOU COME TO A STOP LIGHT AND THE LIGHT TURNS GREEN, I SHOULD STOP BEFORE I ACCELERATE? TWO, WHEN I AM TURNING LEFT AND CROSSING ONCOMING TRAFFIC, I SHOULD STOP EVEN IF I HAVE SIGNIFICANT ROOM TO TURN LEFT?
Power train, Electrical system, Aug 23, 2016
TWICE, WHILE DRIVING ON THE HIGHWAY MY VEHICLE WARNING LIGHTS CAME ON AND SAID TRANSMISSION NEEDED SERVICED, SERVICE PARKING BRAKE, SHIFT VEHICLE INTO "P" THEN DESIRED GEAR, AND VEHICLE LOST ACCELERATION ALMOST CAUSING AN ACCIDENT. THE MOST RECENT WAS 23 AUGUST 2016. I TOOK THE VEHICLE INTO THE DEALER AND THEY SAID IT WAS SUBJECT TO A RECENTLY RELEASED RECALL FROM CHRYSLER, RECALL S55 HOWEVER THEY HAVE NO PARTS TO FIX IT AT THIS TIME AND THERE WAS NO ETA ON WHEN IT WOULD BE FIXED. CHRYSLER OFFERED NO REMEDY OR ALTERNATE VEHICLE TO DRIVE UNTIL THIS PROBLEM COULD BE FIXED.
Power train, Aug 21, 2016
PURCHASED THE 2014 JEEP CHEROKEE JUNE 2014. AT 7,000 MILES IT STARTED BANGING INTO GEAR FROM 2ND TO 3RD. BROUGHT IT IN A FEW TIMES WITHIN THAT YEAR AND THEY COULDN'T DUPLICATE THE CONDITION BUT REFLASED THE TCM UNIT SEVERAL TIMES. AFTER CHANGING DEALERSHIPS MONTHS LATER THE FOLLOWING YEAR IN 2015 I ADDRESSED THE PROBLEM TO THEM. SAME THING IN WHICH THE PROBLEM COULDN'T BE DUPLICATED. IN FEBRUARY ANOTHER TRIP TO THE DEALERSHIP AND THIS TIME THEY FOUND THE DEFECT IN THE TRANSMISSION VALVE BODY. THE REPAIR WAS MADE. APRIL 7 2016 BACK TO THE DEALERSHIP WITH THE SAME SIMILAR PROBLEM. THIS TIME THEY REPLACED THE TRANSMISSION. NOW THE PROBLEM IS WITH DELAYED DOWNSHIFTING WHILE CHANGING LANES MOSTLY. I WAS ALMOST REAR ENDED WITH MY SON DRIVING ON HIS DRIVING PERMIT. THAT WAS VERY CLOSE. HE EVEN EXPRESSED HIS CONCERN OF THE VEHICLE NOT RESPONDING TO A DOWNSHIFT. HE NOW IS RELUCTANT TO DRIVE MY JEEP. IT HAS BECOME A HAZARDOUS SITUATION WHILE DRIVING. SOMETIME IN SEPTEMBER I WILL ADDRESS THE ISSUE IN THE DELAYED DOWNSHIFTING PROBLEM.
Power train, Aug 19, 2016
DRIVING AT LOW SPEEDS ON A CITY STREET, THE CAR STARTED TO SHAKE AND BUCK AND STOPPED WITHOUT WARNING. I GOT A MESSAGE READOUT THAT SAID TRANSMISSION FAILURE. THEN IT SAID TO START THE CAR IN PARK? IT TOOK SEVERAL TRIES, BUT I HAD CARS IN BACK OF ME HONKING AND HAD TO MOVE IT. FINALLY IT STARTED BUT CONTINUES TO SHAKE AND KEPT TURNING OFF. I MANAGED TO GET IT INTO A PARKING LOT SO IT WAS SAFE. THE DEALER SAYS IT IS SOME PART IN THE TRANSMISSION AND THEY ARE REPAIRING IT. I AM TOO SCARED TO DRIVE IT AGAIN. I COMMUTE ON A MAJOR HIGHWAY AT HIGH SPEEDS. IF IT HAPPENS AGAIN, I WILL PROBABLY BE KILLED.
Power train, Aug 18, 2016
I HAVE A JEEP CHEROKEE LATITUDE. IT HAS BEEN RECALLED 5 TIMES AND TODAY SHUTDOWN ABRUPTLY WITH A TRANSMISSION FAILURE.IT PUT ME AT CONSIDERABLE RISK AS I WAS IN THE MIDDLE OF FAST MOVING TRAFFIC. THIS IS UNACCEPTABLE. I CALLED THE MANUFACTURER AND ASKED THAT JEEP EXTEND MY WARRANTY FOR THREE YEARS AS I HAVE NO CONFIDENCE IN THE VEHICLE. SO FAR THEY HAVE REFUSED. HOW OUTRAGEOUS. YES, PURCHASE OUR VEHICLE THAT WILL PUT YOU AT RISK AND EXPECT NO COMPENSATION FORM JEEP. HOW DO WE START A CLASS ACTION SUIT?
Power train, Aug 17, 2016
WHEN "SERVICE TRANSMISSION" INDICATOR GOES ON, THE TRANSMISSION BECOMES INEFFECTIVE AND VEHICLE LOOSES POWER. THE VEHICLE USUALLY REMAINS IN THIS CONDITION FOR SEVERAL HOURS BEFORE INDICATOR WARNING GOES AWAY AND TRANSMISSION BECOMES OPERATIVE. DEALERSHIP INSTALLED A SOFTWARE FIX BUT THE PROBLEM HAS REOCCURRED SINCE THE FIX. CONCERNED ABOUT SAFETY IF PROBLEM OCCURS AT HIGH SPEEDS OR IN HEAVY TRAFFIC. THE SEVERAL OCCURANCES TO-DATE HAVE ALL OCCURRED AT LOW SPEEDS. THE INTERNET IS FULL OF COMPLAINTS REGARDING THIS ISSUE
Power train, Engine, Fuel/propulsion system, Aug 16, 2016
VEHICLE DOESN'T IDLE AT STOP SIGNS OR LIGHT, OFTEN THE ENGINE SHUTS DOWN IF BRAKE IS APPLIED ABRUPTLY. WHEN SELECTING DRIVE FROM REVERSE THE VEHICLE ENGINE DIES AND SAME WITH TURNING LEFT OR RIGHT IF YOUR FEET IS NOT ON THE ACCELERATOR PEDAL. HAPPENS BOTH ON THE HIGHWAY OR AROUND LOCAL STREETS.
Power train, Aug 16, 2016
WHILE DRIVING 10-15 MPH IN MY NEIGHBORHOOD MY JEEP SLIPPED OUT OF GEAR MADE A GRINDING NOISE AND CAME TO AN ABRUPT STOP. MY ENGINE LIGHT CAME ON AND A "SERVICE TRANSMISSION" WARNING POPPED UP. MY DASHBOARD INSTRUCTED ME TO SHIFT THE CAR IN TO "P" THEN INTO MY DESIRED GEAR. I SHIFTED THE CAR IN TO PARK, PRESSED ON THE BRAKE AND SHIFTED THE CAR INTO "D" RELEASED THE BRAKE AND PROCEEDED TO STEP ON THE GAS ONLY TO HAVE THE ENGINE REV LIKE IT WAS STILL IN NEUTRAL OR PARK. I SHIFTED THE CAR BACK INTO PARK AND SHUT OFF MY VEHICLE. I RESTARTED THE VEHICLE AND ATTEMPTED TO PLACE THE CAR IN "D." THE TRANSMISSION MADE A GRINDING NOISE AND DID NOT SHIFT SMOOTHLY INTO GEAR MAKING A LOUD CLICKING SOUND. THIS HAPPENED TWICE IN A SPAN OF 500 FT. A TRANSMISSION SHOP COULDN'T FIND A ISSUE AND RECOMMENDED I TAKE IT TO A JEEP DEALERSHIP. IT IS CURRENTLY THERE HAVING THE SAME ISSUES.
Power train, Aug 16, 2016
ONGOING ISSUES WITH 9 SPEED TRANSMISSION SINCE THE VEHICLE WAS DELIVERED NEW. 8 SERVICE DATES IN DEALER SERVICE SHOP VARYING FROM 1-30 DAYS DURATION TOTALING 64 DAYS. TRANSMISSION HAS BEEN REPLACED COMPLETELY TWICE, TRANSMISSION CONTROL MODULE REPLACED TWICE, MULTIPLES SOFTWARE UPDATES UNDER WARRANTY. DATE OF OCCURRENCE LISTED IN THIS FORM IS THE LAST DATE OF SERVICE. FOLLOWING ARE SYMPTOMS: TRANSMISSION DOES NOT DOWNSHIFT WHEN SLOWING AROUND CURVES AND LUGS IN TOO HIGH OF A GEAR WHEN ACCELERATING. 'TRANSMISSION INTERMITTENTLY SLIPS WHEN SLOWLY ACCELERATING ON MODERATE TO STEEP SLOPES FROM A STOP - THEN ABRUPTLY LUNGES INTO GEAR. 'WHEN AT SPEED, THE TRANSMISSION EXHIBITS LONG DELAYS WHEN ACCELERATION IS ATTEMPTED. 'WHEN SHIFTING INTO REVERSE, TRANSMISSION INTERMITTENTLY DOES NOT INITIALLY ENGAGE ' THEN ABRUPTLY ENGAGES. 'TRANSMISSION UNEXPECTEDLY DISENGAGES OR SHIFTS INTO NEUTRAL.