2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints: power train
1,469 reports, newest first. Show all
Power train, Aug 15, 2016
I STARTED MY CAR AND SHIFTED IT TO REVERSE ON A SLIGHT DECLINE IN MY DRIVEWAY. THE CAR SHOOK AND MADE A STRANGE NOISE. I PUSHED THE ACCELERATOR AND CAR ROLLED FOWARD NOT DOING ANYTHING. I SHIFTED IT BACK TO PARK AND THE WHOLE CAR SHOOK AGAIN. I DID IT AGAIN FROM PARK TO REVERSE TO DRIVE AND IT SHOOK EVERY TIME. THE DASH SAID SERVICE TRANSMISSION AND PARKING BRAKE. I TURNED THE CAR OFF AND NOW IT ONLY HAS THE SERVICE TRANSMISSION LIGHT ON. I TRIED AGAIN A DAY LATER AND IT DOES SHIFT BUT MAKES A CRUNCHING SOUND UNDER THE CLUTCH. I CONTACTED CHRYSLER AND THEY ARE CALLING ME BACK WITH A CASE WORKER. MY JEEP HAS 18000 MILES ON IT. I HAVE HAD NO OTHER ISSUES EXCEPT THE DELAY FROM 2ND GEAR AND THE DELAY OF THE CAR TAKING OFF WHEN YOU ACCELERATE BUT I FIGURED IT WAS DESIGNED THAT WAY.
Power train, Electronic stability control (ESC), Engine, Aug 14, 2016
I HAVE HAD MULTIPLE INSTANCES OF THE TRANSMISSION FALLING OUT OF GEAR AND LOSING ALL POWER. IN ORDER TO GET ANY ACCELERATION I HAVE TO RESTART THE CAR MULTIPLE TIMES. AT THIS POINT I WILL BE UNABLE TO GET ABOVE 5-10 MPH. WHEN SHIFTING BETWEEN GEARS DURING THESE INSTANCES THE CAR WILL JERK VIOLENTLY AS I SHIFT BETWEEN P R N & D. ON ONE OCCASION THE CAR ACCELERATED IN REVERSE WHEN THE DASH SHOWS THAT I WAS IN D. IN EVERY INSTANCE THIS HAS OCCURRED WHILE I WAS DRIVING THE VEHICLE. MULTIPLE TIMES BOTH ON THE FREEWAY AND ON CITY STREETS. WHEN THE ISSUE OCCURS MY CHECK ENGINE, SERVICE TRANSMISSION, SERVICE PARKING BRAKE, AND TRACTION CONTROL LIGHTS COME ON. THE ISSUE IS NOT AFFECTED BY SPEED, TURNING, ETC. I CURRENTLY HAVE A REPLACEMENT TRANSMISSION IN THE CAR AND HAVE HAD IT INTO TWO DIFFERENT DEALERSHIPS MULTIPLE TIMES FOR THIS ISSUE AND AM STILL EXPERIENCING THE PROBLEM. I HAVE TAKEN VIDEO RECORDS OF THE LATEST INSTANCES AND SHOWN THE SERVICE ADVISORS.
Power train, Aug 12, 2016
I DIDN'T KNOW JUST HOW QUIRKILY SENSITIVE THIS VEHICLE WOULD BECOME TO STARTING OFF; ESPECIALLY AFTER FCA STARTED RECALLS FOR TRANSMISSION SOFTWARE UPDATES. THIS (R01) WAS COMPLETED ON THE VEHICLE, (MARCH 2015 AT 17,399 MILES). UNTIL I GOT RID OF THE VEHICLE IN MAY 2016 IT BECAME A CRAP-SHOOT AS TO HOW THE VEHICLE WOULD RESPOND TO ACCELERATION FROM EITHER A FULL OR ROLLING STOP. IN MAY 2015 (20,362 MILES), I HAD MY FIRST TRANSMISSION FAILURE AFTER MAKING A TURN FROM A FULL STOP. THERE WERE SERVICE TRANSMISSION AND PARKING BRAKE WARNINGS. I STOPPING,PUT THE VEHICLE INTO PARK AND TURNED OFF THE IGNITION. I WAS ABLE TO RESTART AND ENGAGE THE TRANSMISSION AND DRIVE TO DEALERSHIP. DIAGNOSES FOUND MULTIPLE STORED CODES RELATED TO THE TRANS FLASH RECALL. IN AUGUST 2015, (23,861 MILES) THERE WAS THE 2ND INCIDENT WHEN THE TRANSMISSION LOCKED INTO 2ND GEAR WHILE GOING DOWN A WINDING ROAD AND REMAINED SO UNTIL WE WERE ON FLATTER GROUND. THE DEALER REPROGRAMMED THE TRANSMISSION CONTROL MODULE. 25 DAYS LATER (AUG 31, 2015 AND 24,174 MILES) THE VEHICLE WAS BACK IN THE SHOP WHEN THE 'SERVICE SHIFTER AND TRANSMISSION' INDICATORS CAME ON. DIAGNOSES FOUND DTCS P0978 AND U0402, WHATEVER THAT MEANS. I FILED A COMPLAINT WITH FCA JEEP CUSTOMER SERVICE (CASE #27729231) ON SEPTEMBER 2, 2015. THEY OFFERED NO SOLUTION OR RESOLUTION. IN MAY 2016, (34,833 MILES) WHILE DRIVING UP A WINDING HILL AT ABOUT 40 MPH THE VEHICLE WENT INTO NEUTRAL AND WOULD NOT ENGAGE ANY GEAR OTHER THAN PARK. I PROCEEDED TO PUT THE VEHICLE IN PARK, TURN-OFF THE IGNITION, RESTART THE VEHICLE, AND ENGAGE THE TRANSMISSION WHICH NEVER GOT OUT OF 3RD GEAR ON THE DRIVE TO A JEEP DEALER. THEY REFER TO THIS AS 'LIMP' MODE, WHICH TELLS ME A LOT ABOUT WHAT FCA KNEW OF THEIR TRANSMISSION PROBLEMS. THEY FOUND AND REPLACED A FAULTY TRANSMISSION VALVE BODY WHICH FACILITATES ELECTRONIC TRANSMISSION SHIFTING FROM ONE GEAR TO ANOTHER.
Power train, Aug 10, 2016
2014 JEEP CHEROKEE - TRANSMISSION IS TERRIBLE. REVS AND DOES NOT SHIFT; DELAYS IN SHIFTING. JERKS AND PAUSES. I HAVE HAD NOTHING BUT PROBLEMS FOR 2 YEARS; MY LEASE IS UP IN MAY 2017. I WILL NOT GET ANOTHER JEEP PRODUCT.
Power train, Aug 9, 2016
IT FEELS LIKE IT CAN TAKE A FULL SECOND FROM THE MOMENT THEY STEP ON THE GAS TO WHEN THE CAR ACTUALLY STARTS MOVING. AND ONCE IT DOES START MOVING, IT'S A COIN FLIP IF YOU'RE GOING TO STEADILY GET UP TO SPEED OR SQUEAL SOME TIRES. THIS IS GOING TO SHORTEN THE LIFE OF THE JEEP. IT ALSO HANGS OUT IN 2ND GEAR FOR TOO LONG. WHEN THE TRANSMISSION FINALLY SHIFTS INTO 3RD GEAR IT IS AGGRESSIVE, LURCHING TRANSITION.
Power train, Aug 8, 2016
STOPPED AT INTERSECTION TO PULL OUT. PRESSED ON THE GAS AND HAD ACCELERATION FOR 1 SECOND AND THEN LOST ALL POWER. DID NOT HAVE THE ABILITY TO GO FORWARD. LUCKILY I HAD ENOUGH MOMENTUM TO GET OFF THE ROAD. IF NOT I COULD HAVE BEEN KILLED.
Power train, Aug 8, 2016
THIS ZF 9 SPD TRANSMISSION IS THE WORST THING INVENTED. IT SHIFTS ERACTIC, ROUGH, CLUNKY, AND SLIPS. TOLD DEALER ABOUT IT, HAD IT IN FOR SOFTWARE UPDATE, STILL DOING THE SAME. I WILL TRADE IT AWAY AS SOON AS I CAN.
Power train, Aug 7, 2016
CAR WAS PURCHASED BRAND NEW IN MARCH OF 2014. HAS CONSISTENTLY HAD ISSUES WITH THE TRANSMISSION. CAR SHIFT HARD (IN THE LOWER GEARS), TRANSMISSION MAKES LOUD NOISES, AND HAS REPEATEDLY JERKED FORWARD WHEN DOWNSHIFTING. THERE HAVE BEEN A FEW TIMES WHERE I NEARLY REAR ENDED ANOTHER VEHICLE DUE TO THIS. HAVE HAD THE CAR BACK TO THE DEALER FOR ALL RECALLS AND TRANSMISSION SOFTWARE UPDATES AS REQUIRED. I AM CURRENTLY AT 75,000 MILES AND NOW THE CAR IS RANDOMLY STALLING WHEN SLOWING DOWN OR BACKING OUT OF MY DRIVEWAY. I AM GOING TO BE TAKING IT TO THE DEALERSHIP IN TWO WEEKS WHEN I AM ON VACATION TO SEE WHAT THE ISSUE IS. VERY UNSAFE VEHICLE!
Power train, Aug 6, 2016
TRANSMISSION SHIFTING VERY ROUGH.WHEN IT CHANGES GEARS IT JUMPS,LURCHES ABRUPTLY WHILE DRIVING
Power train, Aug 5, 2016
MAJOR ISSUES WITH THE 9 SPEED TRANSMISSION. VEHICLE JUMPS, BANGS AND LURCHES FORWARD WHEN COMING TO A STOP. IT ALSO LUNGES FORWARD WHEN LIGHTLY TAPPING THE GAS. ALSO EXPERIENCING ISSUES WITH THE LOWER GEARS (1-4). EXTREMELY ROUGH SHIFTS BETWEEN (1-4). I BROUGHT IT IN FOR SERVICE SEVERAL TIMES AND AS PER THE SERVICE DIRECTOR, "VEHICLE SHIFTING AS DESIGN INTENT". BACK IN JAN 2016, I PULL THE JEEP OUT OF THE DRIVEWAY AND TRY TO PUT IT IN DRIVE AND GIVE IT GAS, IT WOULD NOT MOVE. SEEMED LIKE IT WAS IN A HIGHER GEAR (4 OR 5) INSTEAD OF 1ST GREAT. I TURNED THE VEHICLE OFF, WAITED A FEW MINUTES AND THEN BACK ON. THE CHECK ENGINE LIGHT WAS ON AND I WAS ABLE TO ATLEAST DRIVE IT TO PICK UP MY KID AT THE BUS STOP BUT IT WAS RUNNING EXTREMELY ROUGH. I BROUGHT IT IN FOR SERVICE AND THEY SAID IT'S NOT THE TRANS BUT THEY DID REPLACE A CAMSHAFT SENSOR. STILL EXPERIENCING ISSUES WITH THE SHIFTS AFTER REPLACING THE SENSOR. JUST THIS PAST WEEK THE VEHICLE STOPPED DRIVING WHILE MY WIFE AND 2 KIDS WERE DRIVING ON A MAJOR HIGHWAY IN NJ. THE JEEP WAS STILL RUNNING, AC WAS ON, ALL THE LIGHTS LIT UP ON THE DASHBOARD AND THE POWER STEERING ALSO STOPPED WORKING. LUCKILY, MY WIFE WAS ABLE TO MUSCLE THE CAR ONTO THE SHOULDER. WE CALLED SERVICE DEPT AND THEY SENT A TOW TRUCK. THE DRIVER GOES TO PUT IT IN REVERSE AND IT GOES FORWARD, NOT ONCE BUT TWICE! THIS IS AN EXTREMELY DANGEROUS VEHICLE! ANY HELP IS GREATLY APPRECIATED!
Power train, Aug 3, 2016
SINCE PURCHASING THE CAR NEW, IT SPORADICALLY HESITATES WHEN I STEP ON THE GAS AND SOMETIMES IT LURCHES FORWARD. TWICE I HAVE ALMOST BEEN BROADSIDED WHEN PULLING OUT ONTO A HIGHWAY OR CHANGING LANES. I AM AFRAID TO DRIVE THE CAR IN TRAFFIC BECAUSE IT IS UNPREDICTABLE AND I CAME VERY CLOSE TO BEING HIT WITH MY GRANDSON IN THE CAR LAST MONTH. DRIVERS THINK I DELIBERATELY SLOW DOWN AND THEY GET ANGRY WITH ME. IN MY DRIVEWAY, SOMETIMES THE ENGINE JUST REVS INSTEAD OF MOVING THE CAR LIKE IT IS IN NEUTRAL BUT I HAVE IT IN DRIVE. OTHER TIMES I TRY TO SLOWLY PULL UP BEHIND A CAR AT A STOP SIGN AND THE CAR WILL LURCH FORWARD. IT IS LIKE THE CAR SHIFTS ITSELF INTO NEUTRAL AND IT DOESN'T MATTER IF I AM SITTING STILL IN THE DRIVEWAY OR GOING 70 MPH ON THE HIGHWAY. I HAVE SEEN THE TACHOMETER REV UP WHEN THIS OCCURS. I AM GOING TO BE HIT ONE OF THESE DAYS IF SOMETHING ISN'T DONE. I ASKED THE DEALER IF OTHER JEEPS ARE DOING IT AND HE SAID, "YES", BUT DIDN'T OFFER ANY SOLUTION. THERE HAVE ALREADY BEEN THREE RECALLS ON THIS MODEL AND YEAR FOR COMPROMISED UCONNECT COMPUTER SYSTEM, WINDSHIELD WIPER SHORTING PROBLEM AND LIFT GATE, BUT THEY ARE NOT LIFE THREATENING LIKE THE CURRENT PROBLEM. PLEASE HELP. THIS PROBLEM OCCURS AT LEAST ONCE A MONTH, BUT SOMETIMES DAILY....NO PATTERN OR REASON. IT CAN BE FIRST THING IN THE MORNING WHEN I PULL OUT OF THE GARAGE OR ON A LONG TRIP. USUALLY IT DOESN'T LAST LONG, BUT LONG ENOUGH TO LEAVE ME IN THE MIDDLE OF THE ROAD OR LANE CHANGE WITH ONCOMING TRAFFIC. I AM 67 YEARS OLD SO THIS IS NOT GOOD FOR MY HEART EITHER...IT SCARES ME TO DEATH. I DON'T WANT TO DRIVE IT ANYMORE, BUT I CAN'T AFFORD TO GET A NEW CAR AND IT'S THE ONLY TRANSPORTATION I HAVE. THE ODOMETER JUST TURNED OVER 21,000 MILES.
Power train, Aug 3, 2016
MY JEEP HAS BEEN IN THE SHOP TWICE IN 2 WEEKS FOR TRANSMISSION ISSUES, HARD SHIFTS LUNGING, LOST POWER ECT...THEY RETRAINED MY TRANSMISSION THE FIRST TIME & REPLACED THE VALVE BODY THE 2ND TIME. YET IT IS STILL NOT WORKING RIGHT.
Power train, Aug 3, 2016
LIGHTS STARTED FLASHING ON DASH INCLUDING TRANSMISSION NEEDS SERVICE. THEN CAR JUST LOST POWER WHILE DRIVING . VERY DANGEROUS AS I HAD TO COAST ACROSS 3 LANES OF HEAVY TRAFFIC. LUCKILY OTHER DRIVERS WERE PAYING ATTENTION AND BRAKED FOR ME OR IT WOULD HAVE BEEN A BAD REAR END COLLISION. THE CAR TOLD ME TO RESTART IT. THAT ALLOWED ME TO DRIVE IT HOME WITH SERVICE TRANSMISSION LIGHT ON . MADE SERVICE APPOINTMENT IMMEDIATELY. WHEN I WENT TO TAKE IT SERVICE A WEEK LATER, THE CAR HAD RESET ITSELF!!! DEALERSHIP WAS ABLE TO RECALL THE FAILURE CODES
Power train, Electrical system, Engine, Aug 3, 2016
WHEN I GOT OFF WORK ONE MORNING, ABOUT TO GET ON INTERSTATE BUT JEEP WAS ACTING FUNNY, ALL THE WARNING LIGHTS CAME ON, SO I DECIDED TO STAY ON SERVICE ROAD, CAME TO A LIGHT AND STOPPED, MIND YOU ALL THE LIGHTS WERE BLINKING AND THEN MY WIPERS STARTED GOING OFF, THE JEEP WOULDN'T GO THEN IT DIED. I TRIED THREE TIMES TO PUSH THE START BUTTON BUT THE JEEP DIDNT START UNTIL FINALLY THE 3RD TIME, IT DIDN'T DRIVE WELL, SPUDDERS UNTIL I PULLED OVER INTO A PARKING LOT, THE CAR WARNING LIGHTS WERE ON AND FLASHING WIPERS GOING WITHOUT BEING ON. I TURNED THE CAR OFF AND WAITED FOR ABOUT 15 MINUTES AND IT CAME BACK ON STILL HAD WARNING LIGHTS ON BUT NOT FLASHING AND THE CAR DROVE FINE ALL THE WAY TO THE DEALERSHIP. THIS HAPPENED ABOUT 5 WEEKS AGO THEY FOUND NOTHING WRONG. ABOUT TWO WEEKS I WAS BACKING UP, THEN PUT IN DRIVE AND THE JEEP CONTINUE TO BACK UP, HAD TO PUT IN PARK THEN IN DRIVE TO GO FORWARD THIS HAPPEN THREE TIMES ON THAT DAY, THEN ON SAME DAY WAS DRIVING ON THE INTERSTATE AND GOING ABOUT 73 MPH IT WAS DRIVING ROUGH, THE RPMS STAYED ON 4 AND NEVER DID IDAL DOWN. TOOK TO DEALERSHIP AGAIN, NOTHING WRONG. THEN ON FRIDAY 7/29/16 SAME THING WITH ALL THE LIGHTS AND WIPERS GOING OFF, BACK TO DEALERSHIP, AS OF YESTERDAY TUESDAY STILL NOTHING WRONG. I BROUGHT WITH 176 MILES ON IT, NEVER GOT THE EXTRA WARRENTY OR SERVICE WARRENTY SORRY DON'T THE MONEY FOR THAT, I HAD TO PAY FOR MY OWN RENT A CAR, DEALERSHIP WON'T PAY FOR IT. I HAVE 57000 MILES ON MY CAR IN TWO YEARS, ALL HWY MILES I WORK FAR FROM HOME. I WANT TO TRADE BUT WILL BE UPSIDE DOWN VERY BAD. I DON'T FEEL SAFE IN THIS JEEP AND WILL NEVER BUY ANOTHER ONE EVER, EVER, EVER... JEEP DEALERSHIP DOESN'T GIVE A RAT'S [XXX] EITHER. NOT A HAPPY CAMPER. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Power train, Electrical system, Aug 1, 2016
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE RANDOMLY STALLED MORE THAN FIVE TIMES AND WAS TOWED TO THE DEALER EACH TIME FOR DIAGNOSTIC TESTING AND REPAIR. THE DEALER REPLACED THE TRANSMISSION AND VARIOUS SENSORS, BUT THE FAILURE CONTINUED TO RANDOMLY PROGRESS. THE DEALER WAS UNABLE TO PROVIDE A REPAIR SOLUTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND WAS UNABLE TO PROVIDE A REPAIR REMEDY TO THE DEALER. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Power train, Aug 1, 2016
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 30 MPH, THE TRANSMISSION JERKED FORWARD WHEN THE CONTACT'S FOOT RELEASED THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO THE DEALER AT LEAST TEN TIMES AND THEY ARE NOT ABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 17,800.
Power train, Jul 30, 2016
WHILE DRIVING SERVICE TRANSMISSION DISPLAY CAME ON. SOON AFTER LOST ACCELERATION TO CAR UNABLE TO DRIVE
Power train, Fuel/propulsion system, Jul 29, 2016
I HAVE A 2014 JEEP CHEROKEE. 3 RECALLS (SHIFTING, WIPERS AND LIFT GATE) STILL WAITING ON THE PARTS FOR THE LIFT GATE. MASSIVE SHIFTING ISSUES. LOW SPEEDS TRANSMISSION SLAMS INTO THE LOWER GEAR AND HESITATES TO SHIFT IN A HIGHER GEAR. SITTING IN A LINE THE CAR WILL JUMP FORWARD EVEN WITH FOOT ON THE BRAKE. DRIVING APPROX. 60 MPH ON INTERSTATE ROUNDED A CURVE, THE TRANSMISSION DID A WEIRD NOISE AND THE WHOLE CAR SHIFTED TO THE RIGHT, THE CAR SLAMMED INTO THE LOWER GEAR, ALMOST LOOSING CONTROL. IF YOU DO NOT COME TO A FULL STOP BEFORE TRYING TO ACCELERATE, THERE IS A 2 TO 5 SECOND HESITATION BEFORE IT WILL DOWNSHIFT AND GO FORWARD. I HAVE ALMOST GOTTEN INTO SEVERAL ACCIDENTS BECAUSE OF THIS. DRIVING DOWN A STREET AT APPROX. 25 MILES PER HOUR THE CAR ACCELERATED THEN DOWNSHIFTED ALMOST IMMEDIATELY CAUSING A WHIP LASH EFFECT. I HAVE HAD IT LOOKED AT THE DEALER EVERY TIME I HAVE TAKEN FOR A OIL CHANGE AND THEY SAY JEEP KNOWS IT A PROBLEM BUT DON'T KNOW HOW TO FIX IT. THEY DO UPDATES ON THE SYSTEM BUT NOTHING HAS HELPED. THIS LAST TIME MADE IT WORSE. HOW LONG DOES JEEP HAVE TO "KNOW" A PROBLEM EXISTS BEFORE THEY FIX IT OR BUY THEM BACK? DOES SOMEONE HAVE TO DIE? IT HAS BEEN VERY CLOSE SEVERAL TIMES. THERE HAVE BEEN SO MANY INCIDENCES ITS HARD TO PICK JUST ONE. THIS HAS BEEN A CONSTANT PROBLEM SINCE THE FIRST "UPDATE" ABOUT 6 MONTHS AFTER I BOUGHT THE VEHICLE. I HAVE A SPECIAL NEEDS CHILD, I DON'T HAVE THE MONEY TO TRY TO TRADE THIS CAR OFF AS UPSIDE DOWN AS I AM...I NEED SOME HELP.
Power train, Electrical system, Jul 25, 2016
I HAVE RECEIVED 2 SAFETY RECALLS R40/NHTSA 15V-461 S 27/ NHTSA 16V-240 I HAVE TAKEN THE VEHICLE TWICE TO THE DEALER FOR THE BUCKING IN THE TRANSMISSION. I ATTEMPTED TO BRING IN THE VEHICLE EARLY AUGUST APPT. TODAY IS 7/25, I WAS TOLD BY THE DEALERSHIP THERE WAS TIME FOR AN OIL CHANGE, HOWEVER I NEED TO WAIT TILL 8/29 TO ADDRESS THE RECALLS. THE RECALLS SOUND URGENT AND I DRIVE EVERYDAY. THE DEALERSHIP IS MAKING ME WAIT OVER 1 MONTH. PLEASE HELP DEALER IS HUDSON CHRYSLER JEEP DODGE RAM 625 ROUTE 440 JERSEY CITY, NJ 07304 THANK YOU *TR
Power train, Jul 25, 2016
WAS DRIVING ON HIGHWAY, WHEN THE "SERVICE TRANSMISSION" WARNING CAME ON. CAR WOULD NOT ACCELERATE. WAS ABLE TO PULL OVER. TURNED CAR OFF, SAT FOR A FEW MINUTES, RESTARTED CAR, "SERVICE TRANSMISSION" LIGHT WAS OFF, BUT SERVICE ENGINE LIGHT WAS ON AND REMAINED ON. WAS ABLE TO DRIVE CAR. THIS HAPPENED SEVERAL MORE TIMES, I HAVE TAKEN IT TO THE DEALER. WAITING TO HEAR BACK WHAT THE PROBLEM IS.
Power train, Vehicle speed control, Jul 22, 2016
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE TRANSMISSION FAILED TO SHIFT PROPERLY AND THERE WAS CONSTANT UNINTENDED ACCELERATION WHEN THE GEARS CHANGED. WHILE CHANGING GEARS TO PULL INTO THE DRIVEWAY, THE VEHICLE SURGED FORWARD INTO THE GARAGE WITHOUT WARNING. THE CONTACT APPLIED THE BRAKE PEDAL WITH FORCE WHEN THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO THE DEALER MORE THAN FIVE TIMES, BUT THEY WERE UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE CONTINUED AT RANDOM. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Power train, Jul 21, 2016
THE TRANSMISSION IN THE 2014 AND 2015 JEEP WAS THE FIRST TO USE 9-SPEED. IT CREATES A ROUGH CHANGE IN GEARS, OFTEN TIMES STALLING WHILE TRYING TO ACCELERATE (INCREDIBLY DANGEROUS), AND CREATING A BUMPY RIDE. THE SOFTWARE "FIX" RECOMMENDED BY JEEP DOES NOTHING TO FIX THE ISSUE.
Power train, Engine, Jul 21, 2016
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND THE TRANSMISSION SERVICE WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT THE INSTRUMENT PANEL SUGGESTED RESTARTING THE VEHICLE. THE VEHICLE WAS RESTARTED AND FUNCTIONED NORMALLY. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000. UPDATED 09/27/16*LJ *CN
Power train, Jul 12, 2016
THE TRANSMISSION/GEAR BOX HAS BEEN CONSISTENTLY TERRIBLE AND HAS ONLY WORSENED WITH TIME. I HAVE HAD THE VEHICLE FOR 2 YEARS, AND THE TRANSMISSION JUST BANGS AROUND. MANY TIMES, I AM ON THE GAS AND TAP THE BREAKS TO RE-ACCELERATE TO HAVE THE TRANSMISSION SPIN, THEN ENGAGE AND BANG THE CAR FORWARD. I IMAGINE THE TRANSMISSION HAS ONLY A YEAR OR TWO LEFT BEFORE IT WILL NEED TO BE REPLACED.
Steering, Power train, Jul 12, 2016
THE TRANSMISSION HAS HAD ISSUES SINCE I GOT THE CAR, THE DEALER HAS DONE SEVERAL SOFTWARE UPDATES BUT NONE COMPLETELY SOLVE THE ISSUE. THE CAR FEELS LIKE IT WOBBLES WHEN IT ACCELERATES FROM A STOP AND THEY CANNOT SEEM TO FIX THIS PROBLEM OR ADMIT THAT THERE IS ONE. ALSO, WHEN YOU TURN THE STEERING WHEEL IT MAKES A GRINDING OR WHINING NOISE AND I HAVE BROUGHT IT BACK TWICE FOR THIS. THEY JUST GREASE THE SYSTEM AND IT STAYS QUIET FOR MAYBE 10 MILES. I'M CONCERNED THAT THIS COULD LEAD TO A MUCH BIGGER ISSUE IN TERMS OF SAFETY IF IT LOSES STEERING TO SOME DEGREE.