2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints: power train
1,469 reports, newest first. Show all
Power train, Mar 2, 2016
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE ACCELERATING FROM A COMPLETE STOP, THE TRANSMISSION EXHIBITED EXTREME HESITATION AND JERKED FORWARD. THE VEHICLE STALLED WITHOUT WARNING. THERE WERE MULTIPLE ATTEMPTS BEFORE THE VEHICLE RESTARTED. THE FAILURE RECURRED NUMEROUS TIMES. THE DEALER REPLACED THE TRANSMISSION AND THE FAILURE RECURRED THE SAME DAY. THE FAILURE BECAME PROGRESSIVELY WORSE. THE VEHICLE WAS NOT REPAIRED A SECOND TIME. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 66,000.
Power train, Feb 29, 2016
DRIVING 30 MPH WHEN WARNING LIGHTS & SIGNALS FLASH ON DASH. CAR QUITS ACCELERATING; SPEED FALLS TO ZERO WHILE MY FOOT WAS ON THE GAS. TRANSMISSION REVVING; CAR GOING NOWHERE. I COAST TO THE SIDE OF THE ROAD. I TRY TO MOVE THE GEAR SHIFT TO REVERSE OR DRIVE. NOTHING. TURN OFF ENGINE. RESTARTED VEHICLE. "SERVICE TRANSMISSION" APPEARED ON DASH. CHECK ENGINE LIGHT CAME ON. WAITED ON SIDE OF ROAD TO BE TOWED TO DEALERSHIP. SPOKE TO DEALERSHIP THE NEXT BUSINESS DAY. TOLD THEM WHAT HAPPENED. SERVICE TECH SAID, "SO IT WAS LIKE IT SHIFTED INTO NEUTRAL?" I THOUGHT ABOUT IT FOR A MINUTE AND SAID, "YES, IT WAS LIKE THAT, BUT I NEVER TOUCHED A THING." THEN I ASKED, "HAVE YOU EVER HEARD OF THAT HAPPENING BEFORE?" SERVICE TECH REPLIED, "NOPE. NEVER."
Power train, Feb 24, 2016
TRANSMISSION ACTING ERRATICALLY. THE TRANSMISSION WILL SHIFT HARD INTO 2ND AND 3RD GEAR. WHEN COMING TO A STOP IT WILL DOWNSHIFT IN A ROUGH MANNER. WHEN PUTTING THE VEHICLE INTO DRIVE THE TRANSMISSION WILL BANG INTO 1ST GEAR. WHEN HIGHWAY DRIVING ON A FLAT SURFACE THE TRANSMISSION WILL SHIFT BETWEEN GEARS FOR NO REASON. IT WILL NEVER NO INTO 9TH GEAR. THERE IS ALSO A GREAT DEAL OF TORQUE STEER WHEN ACCELERATING.
Power train, Engine, Feb 24, 2016
ON 2 SEPERATE OCCASIONS IN THE PAST MONTH, VEHICLE IS DRIVING STRAIGHT ON THE HIGHWAY JUST FINE WHEN THE VEHICLE UNEXPECTEDLY LOSES POWER (DOES NOT STALL, SIMPLY WILL NOT MAINTAIN SPEED, UNTIL VEHICLE FINALLY COASTS TO A STOP AS THE MOMENTUM FADES). TRANSMISSION LIGHT & OTHER LIGHTS ILLUMINATE, FINALLY THE SERVICE ENGINE LIGHT REMAINS LIT. AFTER A PROLONGED RESTING OF THE VEHICLE (TYPICALLY 15 MINUTES OR MORE) THE VEHICLE THEN BECOMES ABLE TO MOVE AGAIN, BUT MUST ACCELERATE VERY SLOWLY AT FIRST. EVENTUALLY VEHICLE CAN RESUME NORMAL SPEED. VERY DANGEROUS AS VEHICLE LOSES ABILITY TO MOVE DURING CROWDED RUSH HOUR TRAFFIC!
Power train, Feb 21, 2016
WHILE DRIVING ON A MAJOR HIGHWAY ALL OF THE DASH WARNING LIGHTS STARTED GOING OFF AND THE DISPLAY SAID, "SERVICE TRANMISSION" THE CAR BEGAN TO DECELERATE ON THE HIGHWAY IN TRAFFIC AND WOULD NOT PICK UP SPEED. I IMMEDIATELY PULLED OVER AND PUT THE CAR IN PARK. WHEN I WOULD SWITCH IT BACK TO DRIVE THE CAR WOULD JERK VERY ROUGHLY. I IMMEDIATELY CALLED THE DEALER AND THEY SAID TO BRING IT IN. I HAD TO DRIVE WITH IT STUCK IN ONE SPEED TO THE DEALERSHIP. I FEEL THIS IS A HUGE SAFETY CONCERN SINE I WAS ON A MAJOR HIGHWAY.
Power train, Feb 19, 2016
THE TRANSMISSION REPEATEDLY AND UNEXPECTEDLY GOES INTO WHAT FEELS LIKE NEUTRAL, THEN SLAMS BACK INTO WHATEVER GEAR IT FEELS LIKE. SOMETIMES A HIGHER GEAR, SOMETIMES A LOWER GEAR. AS WE LIVE IN UPSTATE NY TRAVEL ON SNOW OR ICE COVERED ROADS CAN BE FREQUENT. WHEN IT HAS DECIDED TO SUDDENLY DOWNSHIFT ITSELF WE HAVE BEEN SENT SLIDING TWICE INTO THE ONCOMING LANE WITH NO WARNING, THANKFULLY NO TRAFFIC WAS COMING TOWARDS US AT THE TIME. THIS PROBLEM STARTED SOON AFTER THE PURCHASE. THE DEALER HAS SINCE DONE 3 "TRANSMISSION ECM UPGRADES" BUT NO CHANGE. IT IS NOW SCHEDULED FOR THE 4TH TIME. I HAVE LOST FAITH IN THE VEHICLE AS WHEN I GO ONLINE I FIND MANY OTHERS WITH THE PROBLEM. OBVIOSLY WE OWNERS NEED YOUR HELP BEFORE WE GET KILLED IN THESE VEHICLES.
Power train, Feb 18, 2016
MY 2014 JEEP CHEROKEES ENGINE WILL COMPLETELY TURN OFF WHEN TRYING TO SHIFT FROM FIRST TO SECOND GEAR. THIS IS ALARMING BECAUSE I'M ALMOST ALWAYS DRIVING WITH A ONE YEAR OLD IN THE BACKSEAT AND WHEN AT A STOP LIGHT OR STOP SIGN THE CAR WILL JUST NOT ACCELERATE WHEN THE GAS IS PRESSED AND THEN UNEXPECTEDLY JUST STAY IDLE. BECAUSE I AM ALREADY AT A STOPPED POSITION I HAVE NO TRACTION TO MOVE THE CAR TO THE SIDE OF THE ROAD AND THE CAR IS LEFT STRANDED WHERE I STOPPED. I HAVE ALSO EXPERIENCED A NOTICEABLE JERKING MOTION WHEN TRAVELING AT HIGH SPEEDS AND ITS SHIFTING AT HIGHER GEARS.
Power train, Feb 17, 2016
PREVIOUS OWNER OF '99 JEEP GRAND CHEROKEE FOR 13 YEARS. TRADED IT ON THE 2014 JEEP CHEROKEE SPORT 3 MONTHS AGO. DURING FIRST MONTH WHILE DRIVING UP A MOUNTAIN, VEHICLE STARTED LOSING POWER AND ALL OF THE WARNING LIGHTS AND CHIMES CAME ON AT THE SAME TIME ALONG WITH WIPERS. WIPERS WERE IN THE OFF POSITION, SO COULD NOT TURN WIPERS OFF. HAD TO DRIVE THIS WAY UNTIL I COULD REACH AUTO PARTS STORE TO GET THE FAULT CODES READ. NOTHING SHOWED UP. STARTED BACK UP, WARNING LIGHTS GONE. ALSO, CONSTANT ROUGH SHIFTING IN 1ST, 2ND TO 3RD GEARS. OFTEN FEELS LIKE CAR IS IN NEUTRAL- NOT IN ANY GEAR FOR A FEW SECONDS WHILE DRIVING. AT ONE POINT, TRANSMISSION WAS SLAMMING INTO GEAR AROUND 27MPH. MAJOR HESITATION WHEN PULLING OUT FROM STOP. CONCERNS ME THAT CAR IS NOT GOING TO MOVE AND THAT I MIGHT GET HIT BY ANOTHER CAR. HAVE TO BE VERY ALERT WHEN DRIVING THIS CAR AND HAVE TO BE CONSTANTLY AWARE OF WHAT THE TRANSMISSION IS DOING. TRANSMISSION SEEMS TO BE THINKING ABOUT SHIFTING AND NOT DOING ANYTHING FOR A FEW SECONDS WHILE DRIVING. AT AROUND 26 MPH, IF YOU TAKE YOUR FOOT OFF THE GAS, THE VEHICLE ACTUALLY SPEEDS UP. NOT SAFE! CALLED SALES MANAGER AT DEALERSHIP AND WAS TOLD THAT THIS IS THE WAY THIS COMPUTERIZED TRANSMISSION IS SUPPOSED TO ACT AND NOTHING THAT COULD BE DONE BUT I CAN MAKE AN APPOINTMENT IF I WANTED. THE SERVICE TECH REPEATED ALMOST WORD FOR WORD WHAT I WAS TOLD BY SALES MANAGER. TECH COULD NOT FIND ANYTHING WRONG DURING TEST DRIVE. SUGGESTED I ALLOW A SALES PERSON TO DRIVE IT HOME THAT EVENING. SALES PERSON MUST HAVE NOTICED SOMETHING SINCE TECH CALLED TO SAY THEY WOULD BE CHANGING THE SHIFT POINT PARAMETERS AND SUGGESTED SALES PERSON TAKE IT HOME AGAIN. SLAMMING INTO GEAR AROUND 27MPH STOPPED, BUT HESITATION, SPEEDING UP WHEN COASTING AND ROUGH SHIFTING HAS CONTINUED. NOT LIKING THIS CAR AT ALL! OLDER IS DEFINITELY BETTER WHEN IT COMES TO JEEPS!
Power train, Feb 16, 2016
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
Power train, Feb 13, 2016
I TOOK MY JEEP IN TO AUTONATION JEEP IN LITTLETON COLORADO WHERE I BOUGHT IT; AFTER ABOUT A YEAR OF FIGHTING WITH THE SERVICE MANAGER "JUSTINE", AND SERVICE ADVISOR KEITH!! 5 SAFETY RECALLS, AND NOW IN JANUARY OF 2016 I THOUGHT FINALLY THEY COMPLETED IT!! ALSO REPLACED THE PCV UNIT IN THE TRANSFER CASE! LEAKING; SO NOW I TRIED USING THE SNOW MODE AFTER I HAD THE JEEP BACK AND IT DOES NOT ENGAGE! I CAN FEEL THAT IT DOESN'T! I GOT STUCK IN THE SNOW ON THE FREEWAY, AND WAS IN THE MIDDLE OF THE STREET I HAD TO DIG OUT, AND SLIDING AROUND! I HAVE CALLED THE SERVICE ADVISOR KEITH, SERVICE MANAGER DAVE AND THE GENERAL MANAGER STEVE! AND THEY ARE IGNORING ME AND NOT CALLING ME BACK! I KNOW HOW MY JEEP OPERATES IN THE SNOW MODE AND IT IS A AWD IT MADE IT IN THE SNOW GOOD BEFORE THEY REPLACED THE PCV UNIT. THEY APPARENTLY DON'T CARE ABOUT THE SAFETY OF CUSTOMERS OR OTHER PEOPLE ON THE HIGHWAYS, BECAUSE SOMEONE COULD OF PLOWED INTO ME, BECAUSE THE PART THEY REPLACED IS EVIDENTLY DEFECTIVE. AND I ALSO CALLED CHRYSLERS CORPORATE HOTLINE AND NOTHING HAS BEEN RESOLVED! THIS IS A DANGEROUS JEEP AND SHOULD BE REPAIRED,
Power train, Feb 13, 2016
ON THREE SEPARATE DATES OVER THE LAST YEAR WHILE DRIVING ON THE HIGHWAY MY CHEROKEE HAS LOST TRANSMISSION DRIVE POWER TO THE WHEELS ALTHOUGH THE ENGINE REMAINS RUNNING. THIS HAS CREATED VERY DANGEROUS SITUATIONS INVOLVING TRUCKS AND OTHER TRAFFIC BEHIND ME WHEN I HAVE LOST POWER AND NEED TO MAKE MY WAY TO THE BREAKDOWN LANE. THE FIRST TWO OCCURRENCES HAPPENED ABOUT A YEAR AGO AND JEEP REPLACED THE TRANSMISSION CONTROL MODULE AFTER MUCH WRANGLING WITH THEM. THE THIRD INCIDENT HAPPENED YESTERDAY AND I AM TRYING TO GET JEEP TO PROMPTLY ADDRESS THIS ISSUE BUT JEEP SERVICE IS POOR. THIS IS A RECURRING PROBLEM WITH THIS TRANSMISSION THAT PRODUCES AN EXTREMELY DANGEROUS SITUATION FOR THE DRIVER AND THOSE AROUND THEM.
Power train, Feb 12, 2016
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE OPERATING THE VEHICLE, THE CHECK ENGINE LIGHT ILLUMINATED AND THE VEHICLE LOST POWER AND WOULD NOT ACCELERATE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CONTROL MODULE WAS FAULTY AND NEEDED TO BE REPLACED. THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 11,600. UPDATED 04/08/16*LJ
Power train, Structure, Feb 10, 2016
3 MONTHS AFTER ORDERING MY JEEP THE TRANSMISSION STARTED SHIFTING REALLY HARD AND MAKING NOISES, THEN STARTED TO LEAK FLUID. TOOK IT IN TO THE SHOP WHERE THEY COULDN'T MOVE IT FROM THE SHOW FLOOR. THE TRANSMISSION WAS BAD. TOOK THEM 30 + DAYS TO GET MY CAR BACK TO ME. DIDN'T INSTALL THE TRANSMISSION CORRECTLY AND THEY BROKE THE GUARD, AS WELL AS THE PASSENGER DOOR HANDLE FELL OFF. AFTER MULTIPLE RETURN TRIPS TO CORRECT THE HARD SHIFTING THIS CAR WAS DEEMED A LEMON.
Power train, Feb 10, 2016
AT 15,000 MILES MY JEEP STARTED TO SHIFT HARD, AND GET STUCK IN LOW GEARS WHEN TRYING TO ACCELERATE. THE CHECK ENGINE LIGHT CAME ON. I TOOK IT IN FOR REPAIRS, AFTER A WEEK IN THE SHOP, I TRIED TO DRIVE IT HOME, DIDN'T EVEN GET IT HOME BEFORE CHECK ENGINE LIGHT WAS BACK ON AND IT WAS BACK IN THE SHOP NOW NEEDING A NEW TRANSMISSION.
Power train, Feb 9, 2016
TRANSMISSION SHIFTS ERRATICALLY. WHEN STOPPING AND STARTING AT A STOP SIGN, TRANSMISSION MAY NOT ENGAGE, THEN ENGAGES WITH A HARD BANG INTO GEAR. OTHER TIMES WHEN SLOWING DOWN AND THEN TRYING TO ACCELERATE, TRANSMISSION MAY NOT ENGAGE QUICKLY ENOUGH. TRANSMISSION IS DANGEROUS AS ONE DOES NOT KNOW IF THE TRANSMISSION WILL ENGAGE WHEN NEEDED, ESPECIALLY WHEN NEEDED TO GET OUT OF THE WAY OF OTHER VEHICLES. CAR HAS BEEN INTO JEEP DEALERSHIP 4 TIMES, OPENED A CASE WITH JEEP, TOLD THIS IS NORMAL OPERATION FOR THE TRANSMISSION. THE TRANSMISSION IS GETTING WORSE AND DANGEROUS AS YOU DO NOT KNOW HOW IT WILL REACT.
Power train, Feb 9, 2016
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LACK OF ACCELERATION WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V393000 (STRUCTURE) AND 15V509000 (VISIBILITY); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 21,000. PARTS DISTRIBUTION DISCONNECT.
Power train, Feb 9, 2016
I WAS STOPPED AT A RED LIGHT NEAR A SHOPPING CENTER AND I WENT TO TURN RIGHT AND MY JEEP WOULD NOT GO SO I PRESSED A LITTLE BIT FURTHER ON THE GAS PEDAL AND IT TOOK OFF ALMOST LIKE A LUNGE WITH JERKY MOVEMENT. THIS SAME THING HAPPENED WHEN I WAS STOPPED AT A RED LIGHT FROM THE SHOPPING CENTER ENTERING A BUSY CITY 4 LANE STREET GOING STRAIGHT THROUGH THE INTERSECTION AND WHEN THE LIGHT TURNED GREEN MY JEEP WOULDN'T GO AT FIRST THEN I PRESSED A BIT FURTHER ON THE GAS PEDAL AND IT LUNGED FORWARD. GOOD THING THERE WAS NOT A CAR IN FRONT OF ME! THIS HAS HAPPENED PLENTY OF TIMES AND WE HAVE ONLY HAD THIS VEHICLE FOR ABOUT 2.5 MONTHS. IT IS NOW GETTING SCARY FOR ME TO DRIVE KNOWING THAT IF IT LUNGES WHEN IT SHOULDN'T I COULD BE IN AN ACCIDENT. SO THIS IS WHY I AM FILING A COMPLAINT.
Power train, Feb 2, 2016
THE CAR HAS HAD ROUGH SHIFTING BETWEEN GEARS 1-2 AND 2-3 SINCE I PICKED IT UP. I HAD A RECALL PERFORMED THAT STATED "THE TRANSMISSION CONTROL MODULE (TCM) AND POWERTRAIN CONTROL MODULE (PCM) SOFTWARE IN YOUR VEHICLE REQUIRES AN UPDATE THAT WILL HELP PREVENT POTENTIAL DURABILITY ISSUES WITH THE TRANSMISSION." THIS RECALL TOOK AWAY THE ABILITY FOR THE VEHICLE TO DOWNSHIFT TO 2ND GEAR ON ITS OWN TO REDUCE WEAR ON A FAULTY PART IN THE TRANSMISSION. NOW WHEN I NEED TO ACCELERATE AFTER BRAKING INTO THE 2ND GEAR SPEED RANGE MY CAR HAS TO TAKE TIME TO DECIDE HOW IT WANTS TO SHIFT AND IT IS ENTIRELY UNPREDICTABLE. SOMETIMES IT THROWS INTO 1ST AND SPINS THE TIRES AND OTHER TIMES I GET A DEAD PEDAL WITH A DELAY BEFORE I GET ANY ACCELERATION. THIS PUTS ME IN DANGEROUS SITUATIONS WHEN I'M TRYING TO MERGE INTO TRAFFIC AND JEEP HAS REFUSED TO OFFER A REAL FIX TO THE ISSUE. THE RESPONSE FROM CORPORATE TO MY DEALERSHIP IS THAT IT IS "OPERATING AS DESIGNED." THIS IS A DANGEROUS WORKAROUND BY A COMPANY THAT REFUSES TO OFFER A TRUE FIX TO THE PROBLEM AND I HAVE NO WHERE ELSE TO TURN FOR HELP OTHER THAN THE NHTSA.
Power train, Other or unspecified, Engine, Feb 2, 2016
TRANSMISSION FAILURE WHILE DRIVING. CAR FAILED TO ACCELERATE WHILE ON A CITY STREET, TRANSMISSION AND PARKING LIGHT CAME ON. WHEN CAR WAS ABLE TO BE RE-STARTED, LOUD "CLUNK" SOUND OCCURRED WHEN GEARS SHIFTED. CAR HAD TO BE TOWED TO DEALERSHIP. FEAR FOR SAFETY OF ME AND MY TWO CHILDREN TO DRIVE CAR AND HAVE TRANSMISSION FAIL AND CAR STALL WHILE ON THE ROAD. AFTER RESEARCHING AND READING SIMILAR INCIDENTS THAT HAVE OCCURRED TO COUNTLESS OTHERS OVER A TWO YEAR PERIOD, IT IS APPALLING THAT NOTHING HAS BEEN DONE TO WARN CUSTOMERS OF THE DEADLY DANGERS OF THIS CAR OR THAT A RECALL OR BUYOUT HAS NOT HAPPENED. MANY OF US ARE NOW STUCK WITH THESE DANGEROUS VEHICLES WITH NO RECOURSE AS OF YET.
Power train, Vehicle speed control, Other or unspecified, Feb 1, 2016
VEHICLE SEEMS TO HAVE TRANSMISSION PROBLEMS. IT HAS BEEN AT THE DEALERSHIP SEVERAL TIMES NOW DUE TO SHIFTING PROBLEMS AND LOOSING POWER WHILE ON THE FREEWAY. THE RPM'S SEEM TO GO VERY HIGH AND THEN DROP TO 0 WITH NO WARNING. VEHICLE STALLS OUT AND THUS FAR FCA HAS HAD NO RESOLUTION. THIS IS A SERIOUS SAFETY ISSUE AS IT CAN OCCUR WHILE YOUR ACCELERATING TO ENTER THE FREEWAY OR WHILE PASSING ANOTHER VEHICLE. ALSO A DANGER OF LOOSING POWER AT AN INCONVENIENT MOMENT AND POTENTIALLY CAUSING A CRASH FROM THE REAR. PROBLEM HAS BEEN ONGOING SINCE DECEMBER OF 2015 WITH NO SOLUTION AS OF THE END OF JANUARY 2016.
Power train, Electrical system, Engine, Feb 1, 2016
DRIVE ABOUT 37689 MILES. INSERTED KEY TO RUN, NOTHING HAPPENED, TURNED IT OFF, TURNED IT BACK TO RUN, IT POWER UP BUT ENGINE LIGHT POP OUT, TRANSMISSION FAILURE, TCM INTERNAL FAILURE CODE P1634. TURNED IT OFF, WAITED FOR HALF HOUR, TURNED IT ON, POWER RUN NORMAL WITH A LOT OF NOISE, ENGINE LIGHT STILL ON. SHIFT IT TO DRIVE AND IT GOES BACKWARD, THEN SHIFT IT TO PARK, CRANKING NOISE UNDER THE CAR. MESSAGED TRANSMISSION SERVICE, PARK BRAKE SERVICE AND ESC DISABLED/OFF. TURNED IT OFF AGAIN. WAITED FOR FEW MINUTES TURNED IT ON, ENGINE LIGHT STILL ON, SHIFT IT DRIVE, PUSH THE PEDAL (GAS) DOESN'T GO, ABOUT 3 SECONDS LATER IT DRIVE NORMALLY. EVERY TIME SHIFT TO DRIVE HAVE TO WAIT FEW SEC TO GO.
Power train, Jan 29, 2016
I TOOK MY JEEP INTO THE DEALER TO HAVE THE TRANSMISSION LOOKED AT AFTER THE LATEST SOFTWARE UPDATE. IT HAS WORSENED IN ITS POOR PERFORMANCE. IT HAS HUGE DELAYS SHIFTING AND LUNGES. IT ALSO DISENGAGES MOMENTARILY WHEN BRAKING. THE FUEL PERFORMANCE HAS GONE DOWN ABOUT 3 MPG SINCE THE UPDATE FROM 26MPG TO 22.5MPG. THERE IS A SERIOUS SHAKE IN THE SYSTEM AT ANY SPEED ABOVE 60MPH. IT VIBRATES WHEN THERE IS PRESSURE TO THE WHEELS. COSTING DOWNHILL IT SEEMS FINE. I REPLACED THE TIRES AND HAVE HAD THEM BALANCED AND ROTATED TWICE THINKING THAT WAS THE PROBLEM. THE DEALER SAID THEY WERE NOT ABLE TO IDENTIFY THE PROBLEM AND DID NOT DO ANY REPAIR OR CORRECTION. IT IS NOT RIGHT AND I AM NOT SURE WHAT TO DO WITH IT. HATE TO TRADE OR SELL IT AT THIS POINT BECAUSE I KNOW I WILL TAKE A HUGE LOSS ON IT.
Power train, Jan 25, 2016
WE LOVE JEEPS...THIS IS OUR 10TH. BUT THE ONLY ONE WE HAVE HAD PROBLEMS WITH. ROUGH SHIFTING INTO 2 AND 3RD. AFTER 4 OR 5 DEALER VISITS THEY BASICALLY SAID; "LIVE WITH IT." JEEP CUSTOMER HELP COULDN'T HELP. ENGINE STOPPED THREE TIMES AT ABOUT 40 MPH, VERY DANGEROUS ALMOST LEMONED THE CAR OVER THIS SAFETY PROBLEM AND MY WIFE ALMOST DIVORCED ME ON THIS ONE...BUT JEEP CAME THOUGH AND GOT A FIX ON THIS. NOW THE JEEP IS UPSHIFTING AND ACCELERATING DRIVING DOWN HILL INTO CURVES AT ABOUT 50MPH. JEEP GUYS CAN'T DUPLICATE THIS AND BASICALLY SAID TO "LIVE WITH IT." TROUBLE IS, HOW CAN YOU LIVE WITH A CAR THAT MIGHT KILL YOU?
Power train, Jan 25, 2016
SHIFTING CLUNKS/JERKS WHEN GOING INTO SECOND GEAR, INTERMITTENTLY.
Power train, Jan 25, 2016
WHILE DRIVING ON A BUSY HIGHWAY AT AROUND 40 MPH, MY 2014 JEEP CHEROKEE SUDDENLY STOPPED ACCELERATING. A MESSAGE DISPLAYED ON THE DASHBOARD SAYING "TRANSMISSION NEEDS SERVICE" WITH THE CHECK ENGINE LIGHT, PARKING BRAKE LIGHT AND THE TRACTION CONTROL LIGHT ALL COMING ON AT THE SAME TIME. WE WERE ABLE TO COAST OFF THE HIGHWAY AND INTO A GAS STATION PARKING LOT. I AM VERY SURPRISED WE DID NOT GET HIT FROM BEHIND! WE HAVE HAD PRIOR ISSUES WITH THE TRANSMISSION SUCH AS HARD SHIFTING AND SUDDEN ACCELERATION WITH INCREASINGLY HIGH RPMS WHILE THE CAR WAS COMING TO A STOP. WE TOOK THE CAR IN TO HAVE THE TRANSMISSION SERVICED BUT THE DEALERSHIP SERVICE DEPARTMENT COULD NOT RECREATED THE ISSUE AND SAID THERE WERE NO PROBLEMS, THE BEST THEY COULD DO WAS TO REPROGRAM THE TRANSMISSION. NEEDLESS TO SAY THE REPROGRAM DID NOT FIX THE PROBLEM. AFTER LOOKING FURTHER INTO THIS ISSUE, I HAVE FOUND SEVERAL COMPLAINTS FROM OTHER OWNERS WITH THE SAME EXACT ISSUE.