2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints: power train
1,469 reports, newest first. Show all
Power train, Engine, Jan 24, 2016
WHILE DRIVING THE VEHICLE, THE VEHICLE ALL OF A SUDDEN SHUT OFF. THE "SERVICE TRANSMISSION" LIGHT CAME ON. AFTER SENDING THE TRUCK TO THE DEALERSHIP, TWO DAYS LATER I EXPERIENCED THE SAME ISSUE. THE TRUCK SHUT OFF WHEN I WAS TURNING INTO THE INTERSECTION WHILE TAKING MY KIDS TO SCHOOL. SAME MESSAGE APPEARED ON THE DASH. I'VE READ ONLINE THAT MANY JEEP CHEROKEE OWNERS ARE EXPERIENCING THE SAME ISSUE. MY VEHICLE WAS PURCHASED BRAND NEW IN 2014, 37,688 MILES. THE VEHICLE IS STILL IN THE SHOP, BUT I AM HONESTLY AFRAID TO DRIVE IT AGAIN BECAUSE IT IS VERY DANGEROUS TO DRIVE A VEHICLE AND TO HAVE IT JUST SHUT OFF ALL OF A SUDDEN DUE TO A FAULTY TRANSMISSION BY THE MANUFACTURER.
Power train, Jan 20, 2016
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT STOPPED AT A TRAFFIC LIGHT. WHEN SHE ATTEMPTED TO MAKE A RIGHT TURN, THE VEHICLE STOPPED AND A "PUT GEAR IN PARK" MESSAGE APPEARED. THE VEHICLE WAS TURNED OFF AND WAS ABLE TO BE RESTARTED AFTER A FEW MINUTES. THE VEHICLE JERKED, BUT THE CONTACT WAS ABLE TO DRIVE HOME. THE FAILURE RECURRED THE NEXT DAY WITHOUT WARNING. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO A LOCAL DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED OF NHTSA CAMPAIGN NUMBER: 15V509000 (VISIBILITY). THE FAILURE MILEAGE WAS 26,000.
Power train, Vehicle speed control, Electronic stability control (ESC), Jan 14, 2016
FIRST - VEHICLE WOULD SHIFT INTO PARK AND I COULD NOT TURN IT OFF. WHEN SHIFTING INTO REVERSE, THE CAR WOULD NOT MOVE. I HAD TO HAVE IT TOWED INTO THE DEALER. SECOND - WHILE DRIVING ON THE EXPRESSWAY, THE VEHICLE GAVE 5-6 BEEPS AND INFORMATION PANEL SAID, "RESTART VEHICLE AND SERVICE TRANSMISSION." THE CAR STOPPED MOVING FORWARD WHEN PRESSING THE GAS. SHIFTING INTO PARK (TO RESTART THE VEHICLE) THE CAR VIBRATED AND JUMPED. RESTARTED THE VEHICLE, THE TRANSMISSION LIGHT WAS ON, MESSAGE SAYS SERVICE TRANSMISSION, TRACTION CONTROL LIGHT ON, AND THE D(RIVE) LIGHT WAS BLINKING. THIRD - ALL OF THE ABOVE AGAIN, EXCEPT EVERYONE ON THE EXPRESSWAY WAS MOVING AT 65-70 MILES PER HOUR, AND MY CAR STOPPED IN THE THIRD LANE. THIS SEEMS TO HAPPEN WHEN THE VEHICLE IS MOVING AND IT IS GETTING VERY DANGEROUS FOR ME AND OTHER DRIVERS.
Power train, Jan 13, 2016
DRIVING ON HIGHWAY CAR LOSES POWER TRANSMISSION FAILURE WARNING COMES ON CAR STALLS THIS HAS SINCE HAPPENED TWO MORE TIMES THAT IT ACTUALLY FAILED BUT CONTINUED DURING COURSE OF YEAR TO HAVE TRANSMISSION AND LOSS OF ACCELERATION WHILE DRIVING ON HIGHWAY
Power train, Jan 2, 2016
WE WERE COMING OFF THE HIGHWAY AND THE JEEP WENT OVER SOMETHING SLICK AND WE HAD A VERY SLIGHT SLIDE WHICH CAUSED AN ENGINE LIGHT TO STAY ON AND THE TRANSMISSION TO FREEZE UP. ENGINE STAYED RUNNING BUT TRANSMISSION WOULD NOT ENGAGE INTO DRIVE. AFTER WE SHUT DOWN THE ENGINE AND WAITED A MINUTE WE DECIDED TO RESTART AND WE WERE ABLE TO DRIVE BUT THE ENGINE LIGHT STAYED ON. AAA CALIFORNIA GAVE US A REPAIR SHOP TO GO TO AND THEY WERE ABLE TO RESET THE ENGINE LIGHT YET THEY HAD TOLD US THAT THEY HAVE BEEN SEEING THIS OCCASIONALLY WITH THIS TRANSMISSION. THE TRANSMISSION THINKS THAT ALL GEARS ARE ENGAGED THIS THE EXPLANATION THAT WE RECEIVED. THIS HAPPEN COMING OFF THE HIGHWAY, WHAT IF WE WERE IN THE SNOW OR HIGHWAY? WE ARE VERY CONCERNED.
Steering, Power train, Engine, Dec 31, 2015
AT FOUR DIFFERENT RANDOM OCCASIONS VEHICLE WILL DISENGAGE THE TRANSMISSION WHILE IN DRIVE AND BECOME UNCONTROLLABLE ONLY THING RESPONSIVE ARE THE BRAKES. THE POWER STEERING WILL GO OUT AS WELL AND THE VEHICLE TRANSMISSION LIGHT AND PARKING LIGHT WILL APPEAR ON THE GAUGE DISPLAY. AFTER PULLING OVER ON THE HIGHWAY AND LETTING THE VEHICLE SIT OFF FOR 5 MINUTES, I WOULD THEN RESTART THE VEHICLE AND STILL GET A INDICATOR STATING TO PUT THE VEHICLE IN PARK WHEN IT IS ALREADY IN PARK. AFTERWARDS VEHICLE INDICATOR LIGHTS WOULD GO AWAY AFTER A FEW RESTARTS AND ONCE PUT IN DRIVE GEARS WOULD SHIFT ROUGHLY. AFTER MULTIPLE TIMES OF TURNING THE VEHICLE ON AND OFF THINGS WILL RETURN TO NORMAL BUT AS STATED BEFORE I HAVE NO CLUE WHAT TRIGGERS THE TRANSMISSION TO DISENGAGE. IT HAS HAPPENED TO ME WHILE DRIVING THROUGH THE CITY AND HIGHWAY GOING AT DIFFERENT SPEEDS.
Power train, Dec 11, 2015
VERY ROUGH AND JERKY TRANSMISSION ,ROUGH ENGAGEMENT,BUMPY WHEN COMING TO A STOP,UNCONTROLLABLE ACCELERATION AFTER YOU TAKE FOOT OFF GAS,ALMOST HITTING CAR IN FRONT OF ME I TOOK VEHICLE IN TO DEALER,THEY KEPT IT 10 DAYS THEY SAID THEY HAD REPLACED THE TRANSMISSION BUT IT IS STILL DOING SAME THING.
Power train, Electronic stability control (ESC), Dec 7, 2015
THERE HAVE BEEN SEVERAL TIMES WHILE DRIVING THE JEEP THAT THE SAME TRANSMISSION PROBLEM OCCURRED. TWICE I WAS APPROACHING A STOP SIGN IN A RESIDENTIAL AREA, ONCE I WAS COASTING DOWN A HILL ON A CITY STREET, ONCE I WAS SLOWLY ACCELERATING IN RUSH HOUR TRAFFIC ON A MAJOR INTERSTATE, AND ANOTHER TIME I WAS ACCELERATING FROM BEING STOPPED AT A RED LIGHT ON A CITY STREET. THE SERVICE TRANSMISSION MESSAGE ALONG WITH SEVERAL LIGHTS INDICATED A TRANSMISSION PROBLEM. I HAVE A PICTURE ATTACHED. THE DEALERSHIP I TOOK IT TOOK PULLED A SHIFT DIFFERENTIAL CODE OFF THE VEHICLE. THE PROBLEM IS INTERMITTENT AND DOES NOT HAPPEN EVERY TIME IT IS DRIVEN. HOWEVER, THIS IS A SERIOUS SAFETY CONCERN TO ME BECAUSE THE VEHICLE IS NOT DRIVEABLE UNTIL I TURN OFF THE ENGINE, OPEN THE DOOR AND RESTART THE ENGINE SEVERAL TIMES UNTIL ONLY THE MIL LIGHT IS ON. THIS IS AN ACCIDENT WAITING TO HAPPEN ESPECIALLY WITH ME DRIVING 29 MILES EACH WAY THROUGH 2 TUNNELS DURING RUSH HOUR. IT IS UNSAFE FOR ME TO BE BROKEN DOWN IN RUSH HOUR TRAFFIC ON AN INTERSTATE. I FEAR THAT I WILL NOT BE IN THE RIGHT LANE LIKE I WAS PREVIOUSLY TO BE ABLE TO TRY TO PULL OFF THE ROAD. I FEAR I WILL BE DRIVING 55 MILES IN A TUNNEL AND CARS NOT STOPPING BEHIND ME. I FEAR THAT I WILL BE CAUSING AN ACCIDENT TRYING TO OPEN THE DOOR TO RESET THE ENGINE. NO ONE SHOULD HAVE TO LIVE WITH THIS FEAR THAT YOU ARE NOT SAFE WITH DRIVING TO AND FROM WORK.
Power train, Dec 2, 2015
VEHICLE HESITATES CHOOSING A GEAR WHEN ACCELERATING FROM A NEAR STOP, CAUSING IT TO ACT AS IF IT WERE PLACED IN NEUTRAL. WHEN ACCELERATING FROM A VERY SLOW I45 TO AN EXIT RAMP LANE, (CHANGING LANES) VEHICLE STALLED FOR A SECOND OR TWO, CAUSING ON COMING TRAFFIC TO HARD BRAKE. THIS PROBLEM IS INTERMITTENT, AND HAS HAPPENED NUMEROUS TIMES. THIS INCIDENT IS THE ONLY NEAR MISS. VEHICLE HAS A HARD TIME UPSHIFTING AT HIGHWAY SPEEDS, WILL RUN AT HIGH RPM FOR LONG PERIODS OF TIME. IT ALSO SHIFTS VERY HARSH FROM 1ST TO 2ND AND 2ND TO 3RD GEAR. WITH THIS VEHICLE'S TENDENCY TO HESITATE IN TRAFFIC SITUATIONS, THIS VEHICLE IS NOT SAFE TO DRIVE.
Power train, Nov 30, 2015
THE VEHICLE RANDOMLY DOES NOT RESPOND TO THE ACCELERATOR. THIS IS NOT A REGULAR OCCURANCE, MAYBE ONCE OR TWICE A MONTH. WE HAVE HAD SEVERAL OCCASIONS WHEN WE HAVE BEEN MAKING TURNS WITH PLENTY OF ROOM BUT THE VEHICLE DOES NOT ENGAGE. THE SAME ISSUE HAS HAPPENED WHEN TRYING TO ACCELERATE ON THE FREEWAY AND THE VEHICLE DOES NOT 'LISTEN' TO A PUSHED GAS PEDAL. WE HAVE HAD IT TO THE DEALERSHIP 5 TIMES AND THEY SAY THEY 'CANNOT REPRODUCE THE ISSUE' AND HAVE OFFERED NOW HELP. WE FIND A LARGE NUMBER OF THE SAME COMPLAINS ONLINE ABOUT THE CHEROKEE'S TRANSMISSION. MY WIFE WAS ALMOST HIT WHILE MAKING A TURN THE OTHER DAY AND WE ARE GOING NOW TO TRADE IN THE VEHICLE.
Power train, Nov 27, 2015
THE VEHICLE WAS IN MOTION. TRANSMISSION FAILS WHEN TRYING TO GO UP HILL OR DURING ACCELERATION. WHEN DRIVING ON A INCLINE OR TRYING TO PASS SOMEONE ON THE HIGHWAY, YOU MAY GET A TRANSMISSION NEEDS SERVICE ERROR OR 4WD SYSTEM DISABLED. EITHER OF THESE ERRORS DISABLES THE VEHICLES TRANSMISSION PUTTING THE VEHICLE IN NEUTRAL, WITH NO POWER TO ADVANCE OR GET OUT OF TRAFFIC. WHEN THIS HAPPENS THE TRANSMISSION MAKES A HORRIBLE NOISE AND DOES NOTHING. NOT SAFE COULD CAUSE ACCIDENT. THIS HAS HAPPENED BEFORE AND AFTER A TRANSMISSION & TORQUE CONVERTER REPLACEMENT.
Suspension, Power train, Engine, Nov 26, 2015, fire
AFTER DEALERSHIP REPLACED TRANSMISSION AT 30,000 MILES FOR IMPROPERLY SHIFTING WE NOTICED A BURNING SMELL AND NOTICED NEW TRANSMISSION WAS SLIPPING AND NOT SHIFTING PROPERLY. WE CALLED THE DEALERSHIP AND WAS ADVISED THAT THE NOT GET IT IN TO BE CHECKED FOR ANOTHER WEEK AND A HALF. AT 9:10PM I WENT AROUND THE CORNER ABOUT 4 BLOCKS TO VISIT WITH A FRIEND AND LEFT AND CAME BACK TO MY HOME WHERE I NOTICED SMOKE COMING FROM UNDERNEATH THE HOOD. UPOING THE HOOD I SAW LIGHT FROM A FLAME AND EXTINGUISHED IT USING A GARDEN HOSE. MINIMAL DAMAGE BUT FIRE NON THE LESS. CHRYSLER CORPORATE STATED I CAN NOT DRIVE IT AND TO LET IT SIT UN TOUCHED. I HAVE A DAUGHTER TO GET TO SCHOOL AND JOBS TO DO THAT PAYS MY BILLS. THREE DAYS PASS I CALL CHRYSLER AGAIN AND STATE I AM GOING TO FIX THE VEHICLE MY SELF AND SEND THEM A BILL. I TIGHTEN THE TRANSMISSION LINES THEY DID SEEM LOOSE. NO TRANSMISSION STILL LEAKING. 15 DAYS LATER STILL NO WORD FROM CRYSLER. I HAVE A $28,880 PAPER WEIGHT IN MY FRONT YARD COSTING ME $380 A MONTH. I HAVE CALLED CRYSLER EVERY DAY FOR A 2 WEEKS AND ALL THEY CAN TELL ME IS " ITS IN OUR LEGAL DEPARTMENT". NO CALL, NO LOANER, NOTHING. AN EXPENSIVE PAPER WEIGHT COSTING MONEY.
Power train, Nov 24, 2015
WHEN COMING TO A STOP, MOST TIMES THE VEHICLE DOWNSHIFTS ROUGHLY. SOMETIMES, THIS CAUSES THE TRANSMISSION TO SLAM INTO A LOWER GEAR, THRUSTING THE CAR FORWARD. THIS ALSO OCCURS WHEN ACCELERATING AND SHIFTING BETWEEN GEARS 1,2 AND 3. WHEN ACCELERATOR IS PRESSED TO PASS, OCCASIONALLY A LOUD NOISE IS HEARD ALMOST LIKE THE CAR WAS SLAMMED INTO GEAR. WHEN CLIMBING A HILL, THE VEHICLE WANTS TO BE IN GEAR 3 OR 4 WHICH CAUSES YOU TO ACCELERATE TOO SLOWLY AND WASTE GAS. VEHICLE HAS BEEN BACK TO DEALER FOR A NEW UPLOAD WHICH DID NOTHING.
Power train, Nov 24, 2015
MY 2014 JEEP CHEROKEE HAS BEEN TO THE DEALERSHIP SEVERAL TIMES FOR THE TRANSMISSION PROBLEMS. IT LUNGES FORWARD, STALLS WHEN MERGING INTO TRAFFIC AND JERKS SO HARD THAT IT FEELS LIKE SOMEONE HAS HIT ME FROM BEHIND. THE DEALERSHIP HAS DONE NOTHING TO FIX THE PROBLEM AND SAY THEY CAN'T FIX IT. THE TRANSMISSION IS VERY DANGEROUS AND I'VE NEARLY HIT VEHICLES IN FRONT OF ME WHEN IT LUNGES FORWARD. THIS IS A DANGEROUS VEHICLE AND IT SHOULD BE TAKEN OFF THE MARKET.
Power train, Nov 20, 2015
TRANSMISSION NOT DOWN SHIFTING CAUSING THE VEHICLE TO BE SLUGGISH WHILE TRYING TO MERGE INTO TRAFFIC CREATING AN UNSAFE CONDITION AS THE VEHICLE WILL NOT ACCELERATE. THE TRANSMISSION ALSO HAS A BUCKING SENSATION FROM TIME TO TIME WHEN TRYING TO ACCELERATE AS THE TRANSMISSION CANNOT SEEM TO FIGURE OUT WHICH GEAR IT NEEDS TO BE IN. THE VEHICLE IS CURRENTLY AT THE DEALER FOR THIS SAFETY CONCERN ALONG WITH SAFETY ISSUES WITH THE FORWARD COLLISION SYSTEM. WE WERE NOTIFIED BY THE DEALER THAT SOME ADDITIONAL SOFTWARE CHANGES WERE MADE TO THE TRANSMISSION AND IT IS BETTER, BUT STILL NOT FIXED AND THAT "IT IS WHAT IT IS" UNTIL JEEP COMES UP WITH A SOLUTION. WE ARE REFUSING THE VEHICLE BACK FROM THE DEALER DUE TO THE WAY THE TRANSMISSION IS OPERATING AND ALSO WITH THE ISSUES THAT WE ARE EXPERIENCING WITH THE FORWARD COLLISION SYSTEM. THERE IS CURRENTLY AN OPEN CASE ON THIS VEHICLE WITH JEEP. NOTE: WE HAVE HAD THE JEEP AT MULTIPLE DEALERS MULTIPLE TIMES AND CONTINUE TO BE TOLD THAT "IT'S JUST THE NATURE OF THE TRANSMISSION". IN ADDITION, THIS HAS BEEN AN ONGOING ISSUE SINCE PURCHASED NEW IN FEBRUARY 2014.
Power train, Electronic stability control (ESC), Nov 20, 2015
THE JEEP CHEROKEE TRANSMISSION STARTED TO SLIP AND DOWNSHIFT CAUSING VEHICLE TO SLOW. VEHICLE WOULD JERK HARD BACK INTO CORRECT GEAR AS VEHICLE WAS TRAVELING AT 60 MPH. CHECK ENGINE LIGHT CAME ON. DROVE IMMEDIATELY TO DEALERSHIP WITH TRANSMISSION CONTINUING TO MALFUNCTION. LEFT VEHICLE WITH DEALERSHIP FOR DIAGNOSIS AND REPAIRS. THIS WAS ON 11/16/2015. PICKED UP VEHICLE ON 11/19/2015 AND ADVISED UPDATE TO SHAFT WARE WAS COMPLETED TO SLOVE TRANSMISSION ISSUES. DROVE THREE QUARTERS WAY HOME AND TRAVELING 65 MPH ON STATE HIGHWAY, THE TRANSMISSION STARTED SLIPPING AND DOWNSHIFTING CAUSING VEHICLE TO SLOW AND THEN JERK BACK INTO CORRECT GEAR. CHECK ENGINE LIGHT CAME ON AS WELL AS EVERY WARNING AND SYSTEM LIGHT ON THE DASH. WARNING TO DRIVER TO COME TO A COMPLETE STOP AND TURN ENGINE OFF CAME ON. STOPPED VEHICLE AND TURNED OFF ENGINE AND AFTER A COUPLE OF MINUTES TURNED ENGINE ON AND DROVE BACK TO DEALERSHIP. VEHICLE CURRENTLY AT DEALERSHIP FOR DIAGNOSIS.
Power train, Nov 17, 2015
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE GEAR LEVER MECHANISM FAILED TO OPERATE WHEN ENGAGED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 17,885.
Power train, Electrical system, Engine, Nov 17, 2015
2 TIMES ALREADY I HAVE HAD TO TAKE MY CAR INTO THE DEALERSHIP BECAUSE IT WOULD SHUT OFF RANDOMLY WHILE DRIVING. THIS HAS HAPPENED WHILE ON THE HIGHWAY AND ALSO WHILE ON BUSY STREETS. SO FAR I HAVE BEEN ABLE TO DRIFT TO THE SIDE OF THE ROAD, PUT THE CAR IN PARK AND THEN TURN THE CAR OFF AND BACK ON. THE CAR SPUTTERS WHEN RESTARTING AND ON MULTIPLE OCCASIONS WILL STALL AGAIN. BOTH TIMES THEY TRIED TO BLAME IT ON THE OIL CHANGE BEING OVERDUE. THE 2ND TIME I HAD TO HAVE THE CAR TOWED TO THE DEALERSHIP AND THEY STATED THERE WAS NO OIL IN THE CAR. HOW A CAR LOSES OIL IF THERE ISN'T A LEAK, I'M NOT SURE. THIS IS NOW THE THIRD TIME IT IS HAPPENING AND BASED ON THE CAR'S COMPUTER I STILL HAVE 30% TO GO BEFORE NEEDING AN OIL CHANGE AND THE CAR IS SHUTTING OFF ON ME AGAIN RANDOMLY. I WAS AT THE DEALERSHIP FOR THE 2ND TIME LESS THAN 3 MONTHS AGO. I DRIVE IN MIAMI AND HAVE BEEN LUCKY THAT MY SON WAS NOT IN THE CAR WITH ME.
Power train, Nov 15, 2015
WHEN ACCELERATING FROM STOP OR SLOW SPEED, THE VEHICLE LUNGES, WILL NOT SHIFT, SHIFTS VERY HARD TO THE POINT OF LOOSING TRACTION TO THE DRIVE WHEELS. VARIOUS SLOW SPEEDS CITY AND HIGHWAY ON RAMP GET THE SAME EFFECT.
Steering, Power train, Nov 12, 2015
WHILE DRIVING HOME FROM WORK THE VEHICLE JERKED AND THE TRANSMISSION SERVICE LIGHT CAME ON. ONCE THE LIGHT CAME ON THE VEHICLE WOULD NOT DRIVE FASTER THAN 10 MPH AND THE RPM WERE AT LIKE 4000. THE TRANSMISSION HAS BEEN WEIRD SINCE DAY ONE. I BROUGHT THE VEHICLE IN AND THEY REPROGRAMMED THE COMPUTER. IT STILL ACTED FUNNY AFTER THE REPROGRAMMING. THERE WERE TIMES I WOULD BE TRAVELING ON THE HIGHWAY AND WOULD LOSE ANY SORT OF ACCELERATING WHEN THE GAS PEDAL WAS PRESSED. IT WOULD THEN KICK IN ALL OF A SUDDEN. ALL THE ISSUES REGARDING THE TRANSMISSION AND ITS SHIFTING HARD WERE TOLD TO THE SERVICE TECH AND I WAS TOLD THEY COULDN'T FIND THE PROBLEM. ALSO THE FRONT END STEERING LINKAGE MAKES VERY LOUD NOISES WHEN TURNING THE WHEEL FROM LEFT OR RIGHT. THIS WAS ALSO EXPLAINED TO THE TECH WHO SAID HE COULDN'T FIND THE ISSUE. YET THE TRUCK STILL MAKES THE NOISES ANYTIME IT DOES IT. THIS IS NOT SOMETHING YOU EXPECT TO DEAL WITH AFTER PURCHASING A NEW VEHICLE WHICH IS NOT 2 YEARS OLD. ESPECIALLY IT IS THE REASON I BOUGHT THIS SO I WOULDN'T HAVE TO WORRY ABOUT SPENDING MONEY ON AN OLD CAR AND FOR DEPENDABILITY.
Power train, Nov 11, 2015
THE POWER TRAIN BUCKS HARD, DELAYS FORWARD MOTION FROM STOP POSITION, ESPECIALLY WITH A COLD START, AND IS MUCH WORSE ON COLD DAYS. HAD THE CAR BACK TO THE DEALER SEVERAL TIMES, CALLED JEEP, AND THEY ALL TELL ME THERE IS NOTHING THEY CAN DO. I HAVE ALSO BEEN TOLD THAT NOT ALL OF THIS MODEL JEEP HAS THIS PROBLEM, I AM ONE OF THE LUCKY ONES. PLEASE HELP ME! I AM A REALTOR AND HAVE CLIENTS IN MY CAR THAT LOOK AT ME LIKE, WHAT IS WRONG WITH YOUR CAR, AND WHY ISN'T JEEP DOING SOMETHING ABOUT THIS? I DO HAVE SEVERAL INVOICES FROM THE DEALER, STATING MY COMPLAINTS, BUT NOTHING HAS BEEN CORRECTED, THEY HAVE DONE "TWO UPDATES" VIA THEIR COMPUTER SYSTEM, AGAIN, WITH NO RESULTS.
Power train, Service brakes, Engine, Nov 7, 2015
DRIVING TO WORK ON HWY IN HEAVY TRAFFIC I ACCELERATED UP A SMALL HILL CAR JERKED THEN POWERED DOWN ON HWY AT 65 MPH I WAS ABLE TO COAST OVER THREE LANES OF TRAFFIC AND PULL OFF TO SIDE OF ROAD THEN NOTICED SERVICE TRANSMISSION, CHECK PARKING BREAK, PUT CAR IN PARK AND THEN SELECT GEAR ALL CAME ON AS MESSAGES ALSO THE TRACTION CONTROL LIGHT CAME ON. PUT CARE IN PARK AND RESTARTED ENGINE ALL LIGHTS/MESSAGES STILL ON DASH AND CAR WOULD NOT GO INTO GEAR FOR DRIVING. TRIED TWO MORE TIMES AND FINALLY COULD DRIVE UNDER 50 MPH STRAIGHT TO DEALER FOR SERVICE. THE CHECK TRANSMISSION LIGHT REMAINED ON DURING MY ENTIRE DRIVE TO THE DEALERSHIP. I HAD PREVIOUSLY EXPERIENCED ACCELERATION WHEN IN TRAFFIC COASTING AND MY FOOT OFF GAS PEDAL. ALSO HARD SHIFTING MULTIPLE TIMES LIKE IT WAS SKIPPING GEARS WHEN ACCELERATING. VERY SCARY AND UNSAFE SITUATION TO BE IN.
Power train, Electrical system, Air bags, Oct 31, 2015
ONGOING ISSUES REGARDING VEHICLE, MULTIPLE FAILURES ON MULTIPLE OCCASIONS. SERIOUS POWERTRAIN ISSUES, VEHICLE SLOW TO RESPOND DRIVER ACCELERATION INPUT, ERRATIC ACCELERATION AND SHIFT PERFORMANCE. AIRBAGS, STABILITY CONTROL, FORWARD CRASH MITIGATION/AVOIDANCE, AND OTHER SAFETY SYSTEMS FAILURE ON MULTIPLE OCCASIONS. POWERTRAIN REPLACED, MULTIPLE SOFTWARE UPDATES WITH NO RESOLVE, INTERMITTENT ISSUE PERSISTS. *JS
Power train, Oct 31, 2015
DRIVING 65 MPH ON HIGHWAY DASHBOARD WARNING LIGHTS STARTED FLASHING SERVICE TRANSMISSION IMMEDIATELY. TRANSMISSION DISENGAGED CAR WOULD NOT RESPOND WHEN GAS PEDAL WAS PUSHED. MESSAGE TO SHIFT CAR IN PARK APPEARED. HAD TO COAST IN MORNING RUSH HOUR TRAFFIC TO THE SHOULDER. COULD HAVE BEEN A VERY DANGEROUS SITUATION. ON SHOULDER PUT IT INTO PARK AND IF IT WAS PUT INTO DRIVE IT WOULD JOLT SEVERELY AND WOULD NOT MOVE MORE THAN A FEW INCHES WITH ACCELERATOR PRESSED. HAD THE CAR TOWED TO THE DEALER ON A FLATBED. WAS INFORMED THAT A NEW TRANSMISSION IS NEEDED. THE JEEP CHEROKEE HAS 31000 MILES.
Power train, Oct 28, 2015
FROM STOP ACCELERATING TO MERGE WITH HIGHWAY TRAFFIC AND PULLING OUT OF A STREET THE CAR WON'T MOVE. IT'S LIKE THE TRANSMISSION IS SLIPPING. VERY DANGEROUS, HAVE BEEN ALMOST HIT SEVERAL TIMES. OTHER TIMES THE TRANSMISSION SHIFTS IRREGULARLY. HAVE TAKEN IT TO OUR LOCAL DEALERSHIP TWICE AND HAVE A THIRD SCHEDULED