2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints: power train
1,469 reports, newest first. Show all
Power train, Electrical system, Visibility/wiper, Oct 28, 2015
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE RPMS INCREASED INDEPENDENTLY AND THE VEHICLE FELT ROUGH WHILE DRIVING IN THIRD GEAR. IN ADDITION, THE VEHICLE SUDDENLY INCREASED SPEED AND THE BRAKE PEDAL WAS DEPRESSED WITH EXCESSIVE FORCE IN ORDER TO DECREASE THE VEHICLES SPEED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V509000 (VISIBILITY) BUT THE RECALL REMEDY WAS NOT YET AVAILABLE. THE CONTACT FELT THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 13,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Power train, Electrical system, Oct 27, 2015
LAST THURSDAY THE VEHICLE LOST ALL POWER AFTER APPLYING BRAKES GOING DOWN A HILL, WHEN ATTEMPTING TO START IT UP AGAIN, IT REMAINED IN THE RUN POSITION BUT WAS NOT FUNCTIONAL, ENGINE SOUNDED LIKE A CAR GRINDING. PRESSING THE STARTER DID NOTHING, THE VEHICLE WOULD NOT TURN OFF, BUT REMAINED IN THE RUN POSITION BUT WITH AN ABNORMAL SOUND AND NO ABILITY TO DRIVE IT. I JUST KEPT TRYING TO PUT IT IN DIFFERENT GEARS, GIVE IT GAS AND FINALLY THE ENGINE ENGAGED AND IT WAS DRIVEN BACK UP THE HILL TO MY HOME. IT WAS DRIVEN TO JEEP SERVICE THE NEXT DAY. THEY COULD NOT REPRODUCE THE PROBLEM AND THE "DIAGNOSTICS" DID NOT REVEAL A PROBLEM. THE SAME THING HAPPENED TODAY AND IT TOOK ME ABOUT 10 MINUTES OF PUSHING STARTER BUTTON, TRYING DIFFERENT GEARS AND GIVING IT GAS TO GET IT FUNCTIONAL AGAIN. THIS VEHICLE HAS BEEN INTO JEEP AT LEAST 3 TIMES FOR TRANSMISSION PROBLEMS. ONE TIME THE VEHICLE WAS WORSE AFTER GOING IN, AND 2 OF THE TIMES IT SEEMED BETTER INITIALLY BUT WAS WORSE AGAIN WITHIN SEVERAL WEEKS.
Power train, Service brakes, Oct 27, 2015, crash
THIS VEHICLE HAD BEEN SHOWING ISSUES FOR A WHILE NOW. THE ISSUES WERE BROUGHT TO THE LOCAL DEALERS ATTENTION BUT ONLY WOULD ACCEPT TO TAKE THE CAR IN FOR THE RADIO RECALL THESE VEHICLES HAVE CURRENTLY. AFTER TAKING THE CAR ON ITS FIRST 100+ MILE JOURNEY, UPON GETTING CLOSER TO THE EXIT I WAS SUPPOSED TO TAKE, THE CAR WOULD NOT SHIFT TO LOWER SPEEDS PROPERLY AND I HAD TO STAY ON THE SHOULDER TO COME TO A STOP, OTHERWISE I WOULD RISK FLIPPING THE VEHICLE APPROACHING THE CURVED EXIT AT SUCH A SPEED. MUST I SAY I GAVE THE VEHICLE PLENTY OF STOPPING/SLOWING DISTANCE. UPON COMING TO A STOP AHEAD OF THE EXIT THE CAR JUMPED FORWARD CLEARLY A PROBLEM WITH THE DECELERATION OF THE TRANSMISSION. I BROUGHT THIS ISSUE UP WITH THE DEALER THE FOLLOWING DAY AND STATED I SHOULD WATCH THE CAR FURTHER AND BE MORE CAREFUL. JUST EARLIER TODAY, THE VEHICLE DECIDED TO JERK FORWARD WHILE DECELERATING FROM HIGHWAY SPEEDS AGAIN AND THE SAME RESPONSE WAS GIVEN. LATER THIS AFTERNOON, APPROXIMATELY 2:30 PM EST THE KEY WAS PUT INTO THE IGNITION AND THE CAR JUMPED FORWARD STRIKING THE VEHICLE UPFRONT BUT LUCKILY NOT DOING ANY VISIBLE DAMAGE. THIS CAR IS AN ACCIDENT WAITING TO HAPPEN AS I LIVE NEAR A CHILDREN'S SCHOOL AND WORK NEAR A MIDDLE SCHOOL AND I WORRY ONE MORNING THIS CAR JUMPS FORWARD AND G-D FORBID STRIKES A CHILD OR PEDESTRIAN AND TURN INTO CHAOS, AS WELL AS PUTTING MY CHILDREN IN DANGER. THIS CAR CLEARLY HAS TRANSMISSION FAULTS AND NEEDS TO BE RECALLED LEGALLY ONCE AND FOR ALL..
Power train, Oct 27, 2015
TOOK CAR IN FOR RECENT UPDATE TO TRANSMISSION SOFTWARE. CAR WAS OK FOR A LITTLE WHILE THEN WENT RIGHT BACK TO THE PROBLEMS. CAR SHIFTS INTO WRONG GEAR WHEN CLIMBING A HILL AND DOWNSHIFTS TO TO LOW OF A GEAR CAUSING THE ENGINE IN TO HIGH RPM. SOMETIMES THE TRANSMISSION DOES NOT ENGAGE WHEN DEPRESSING THE ACCELERATOR. HAVE TO RELEASE ACCELERATOR THEN TRANSMISSION WILL ENGAGE. CAR HAS A HARD SHIFT POINT FROM 2ND TO 3RD GEAR. THIS HAS CAUSED ME TO BE MORE CAUTIOUS WHILE DRIVING AND MAKING SURE I HAVE ENOUGH TIME TO PULL OUT INTO TRAFFIC INCASE THE TRANSMISSION DOESNT ENGAGE.
Power train, Oct 27, 2015
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE TURNING THE IGNITION KEY TO START THE ENGINE, THE VEHICLE SUDDENLY SURGED FORWARD. THE CONTACT ALSO INDICATED THAT WHEN GOING FROM STOP TO START AND WHILE ASCENDING UP A HILL, THE VEHICLE HESITATED TO ACCELERATE. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A PCM AND DTCM UPDATE BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 25,000. UPDATED 02/19/16*LJ THE CONSUMER STATED THE TRANSMISSION WAS REPLACED WHICH RESOLVED THE SURGING ISSUES. THE SHIFTING FAILURE PERSISTED, THE FAILURE COULD NOT BE DETERMINED. *JS
Power train, Oct 22, 2015
I HAVE REPORTED THREE EARLIER INCIDENTS REGARDING THIS ISSUE. I HAVE TAKEN THIS UP WITH GM. THEY HAVE ATTEMPTED TO FIX THIS 3 PREVIOUS TIMES. ON 9/22/215 THE SERVICE DEPARTMENT REPLACED PART 68214620AB. I WAS GOING TO AN EVENT AN HOUR AWAY ON OCTOBER 17, 2015. I WAS ATTEMPTING TO PASS ANOTHER VEHICLE ON A TWO LANE HIGHWAY. THE SPEED LIMIT WAS 75 AND THE CAR IN FRONT OF ME WAS GOING ABOUT 70. WHEN WE REACHED A PASSING LANE, I ATTEMPTED TO PASS GOING ABOUT 80 MILES AN HOUR. AS I PULLED EVEN WITH THE OTHER CAR, THE TRANSMISSION DOWN SHIFTED AND THE ENGINE RED LINED WHEN I PRESSED THE PEDAL TO THE FLOOR. THE ENGINE ROARED AND DID NOT RETURN TO NORMAL RPM UNTIL I TOOK MY FOOT OFF THE PEDAL. THIS IS UNACCEPTABLE. I WAS RUNNING OUT OF PASSING LANE. FORTUNATELY THERE WAS NO ON COMING TRAFFIC. I CONTINUE TO BE AFRAID TO DRIVE THIS CAR IN HIGHWAY TRAFFIC AS THERE IS NO PREDICTING WHEN IT WILL SHIFT OR HOW IT WILL RESPOND TO CHANGES IN SPEED. I HAVE NOT DRIVIN IT VERY MUCH SINCE THE "REPAIR" ON 09/22/15 FOR THIS REASON.
Power train, Oct 22, 2015
THE ELECTRONIC TRANSMISSION CONSTANTLY SLIPS OR HAS A DELAYED ENGAGEMENT COMING OFF A FULL STOP OR AT LOW SPEEDS. WHEN ACCELERATING FROM A STOP TO SAY MAKE A LEFT TURN THE TRANSMISSION HAS A SIGNIFICANT DELAY PRIOR TO ENGAGEMENT WHICH PUTS THE CAR AND THE DRIVER (ME) AT RISK OF A COLLISION. I HAVE TAKEN TO AVOIDING PASSING OR INITIATING A TURN WITHOUT SIGNIFICANT CLEARANCE FROM TRAFFIC AS I FEAR GETTING INTO AN ACCIDENT. THE CAR DEALERSHIP SERVICE TEAM SAYS THEY CAN'T DO ANYTHING AND VIRTUALLY EVERY OTHER OWNER OF A CHEROKEE COMPLAINS ABOUT THE SAME ISSUE. I KNOW JEEP DELAYED THE LAUNCH OF THE CAR DUE TO THE TRANSMISSION ISSUES AND BELIEVE THEY KNEW AND KNOW THERE IS AN ISSUE AND SUBJECTING DRIVERS TO AVOIDABLE RISK AND INJURY, OR WORSE. THE ISSUE HAPPENS EVERY TIME I DRIVE THE CAR, NOT JUST A SINGLE EVENT.
Power train, Engine, Oct 22, 2015
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING AT APPROXIMATELY 15 MPH, THE VEHICLE UPSHIFTED WITHOUT BEING PROMPTED AND THEN RETURNED TO ORIGINAL SHIFT WITHOUT WARNING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS REPAIRED UNDER THE MANUFACTURER RECALL, BUT THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS UNDETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12,000.
Power train, Structure, Visibility/wiper, Oct 22, 2015
5 RECALLS SINCE I BOUGHT IT BRAND NEW SEPTEMBER 2014 . WHEN YOU STEP ON THE GAS, CAR SOMETIMES WON'T MOVE THEN JERKS INTO MOTION & OTHER TIMES IT STARTS OFF IN 3RD GEAR. SOON AFTER PURCHASE, NOTICED EXTREME CONDENSATION INSIDE WINDOWS. BACK RIGHT FLOOR BOARD WAS SOAKED WITH WATER? & CONDENSATION UNDER THE RIGHT FRONT SEAT. DEALERSHIP CAN'T FIGURE IT OUT. MOST RECENTLY ,RADIO DISPLAY NOT WORKING PROPERLY. NOTICED GETTING SHOCKED WHEN OPENING THE DOOR. REAR HATCH SOMETIMES WON'T OPEN THE THE POWER LIFT BUTTON IS PUSHED
Power train, Oct 21, 2015
VEHICLE TRANSMISSION FAILED (WOULD NOT MOVE) 7/5/2015. AFTER TWO TRIPS TO THE DEALERSHIP, CAR WENT INTO SHOP 7/17/2015. CAR WAS RETURNED 8/13 SUPPOSEDLY REPAIRED. TRANSMISSION FAILED 8/14 AND DEALER PICKED UP CAR 8/15. TO DATE, OCTOBER 21, 2015, THE VEHICLE REMAINS AT THE DEALERSHIP. THE DEALER TOLD US THAT 1 IN 10 OF THE 2014 TRANSMISSIONS HAD FAILED. A NEW TRANSMISSION COULD NOT BE LOCATED BECAUSE THEY WERE GOING INTO NEW CARS AND THE SUPPLY TO REPAIR THE 2014 WAS LOW. CHRYSLER HAS FAILED TO COMPLY WITH ARKANSAS LEMON LAW TO REPURCHASE THE VEHICLE.
Power train, Oct 20, 2015
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING AT 45 MPH, THE VEHICLE STALLED. IN ADDITION, THE TRANSMISSION AND CHECK ENGINE WARNING LIGHTS ILLUMINATED. THE VEHICLE RESTARTED AND WAS DRIVEN TO A DEALER WHO DIAGNOSED AND REPLACED THE TCM (TRANSMISSION CONTROL MODULE). ADDITIONALLY, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V393000 (STRUCTURE) AND 15V509000 (VISIBILITY). THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 39,000.
Power train, Oct 19, 2015
THE TRANSMISSION OF MY JEEP DOES WORK PROPERLY. IT FAILS TO SHIFT PROPERLY, SOMETIMES IT IS SLUGGISH/ FAILS TO GO INTO GEAR AS IT SHOULD. IT HAPPENS WHEN I AM JUST STARTING FROM A STOP AND WHEN I AM GOING DOWN THE HIGHWAY. I HAVE BEEN TO MY JEEP DEALERSHIP 4 TIMES TO HAVE THEM REPAIR THIS ISSUE. THEY HAVE UPDATED THE SOFTWARE. THE PROBLEM STILL EXISTS. I WANT FIAT CHYRSLER TO DO THE RIGHT THINGS AND ISSUE ME A REPLACEMENT VEHICLE...UPDATED 05/19/16 *BF
Power train, Engine, Oct 19, 2015
WHILE IN DRIVE ENGINE SHUTS OFF UNEXPECTEDLY AS A VIOLENT JERK FROM TRANSMISSION OCCURS ( LUCKILY AT SLOWER SPEEDS) DISPLAY SAYS "SHIFT TO P TO SELECT DESIRED GEAR" GOTO PARK AND RESTART IS SPINNING STARTER SOLENOID SEVERAL RETRIES AND ITS LIKE IT NEVER HAPPENED, TOOK TO DEALER AND REOCCURRED ENROUTE DEALER ASKED IF "CHECK ENGINE LIGHT " CAME ON I SAID NO, HE CLAIMS THATS IMPOSSIBLE, THEN SHOWED HIM THE PICTURE I TOOK OF DASH, SAME THING 2 DAYS IN A ROW VERY DANGEROUS IMO
Power train, Structure, Oct 19, 2015
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING AT A LOW SPEED, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE JERKED BEFORE MOVING FORWARD. IN ADDITION, THE CONTACT STATED THAT THE LIFTGATE WAS ACTIVATED AND FAILED TO FUNCTION INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT A MODULAR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE MODULAR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED ON MULTIPLE OCCASIONS, BUT THE FAILURE PERSISTED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V393000 (STRUCTURE) AND 15V509000 (VISIBILITY) HOWEVER,THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000.
Power train, Structure, Visibility/wiper, Oct 19, 2015
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE IN PARK, THE LIFTGATE WAS ACTIVATED BUT FAILED TO FUNCTION. THE CONTACT ALSO STATED THAT THE LIFTGATE INDEPENDENTLY CLOSED WHILE THE CONTACT WAS BEHIND THE VEHICLE. THE CONTACT SUSTAINED LOWER BACK INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. IN ADDITION, THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE JERKED BEFORE MOVING FORWARD. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V393000 (STRUCTURE) AND 15V509000 (VISIBILITY) HOWEVER, THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000.
Power train, Oct 13, 2015
9 SPEED AUTO TRANS RECALLED FOR SOFTWARE UPDATE PERFORMED BY DEALER. TRANS CONTINUALLY SEARCHING FOR LOWER GEARS AND WHEN FINDS GEAR WILL SHIFT HARD AND LURCH FORWARD AT TIMES BREAKING TRACTION WITH SUDDEN ACCELERATION. HIGHER GEARS WILL NOT DOWNSHIFT WITH ENGINE LUGGING IN 7TH GEAR AT 40-42 MPH. THE SOFTWARE RECALL DONE BY DEALER MADE SHIFTING WORSE. LAST TRIP TO DEALER WITH TRANS COMPLAINTS RESULTED IN DEALER SAYING NOTHING WILL HELP AND THAT CHRYSLER CONSIDERING TRANS REPLACEMENT ON ALL 2014 CHEROKEES. COULD NOT PROVIDE ANY TIME FRAME ON REPAIRS FOR OBVIOUSLY DEFECTIVE TRANSMISSION WHICH IS A DANGER WHEN VEHICLE LUNGES FORWARD IN LOWER GEARS. IS THIS DEFECT BEING ADDRESSED BY CHRYSLER? ON-GOING AND CONTINUOUS PROBLEM AND DEFECT.
Power train, Engine, Oct 13, 2015
WAS DRIVING IN VERY BUSY TOWN, LUCKILY TURNING INTO A PARKING LOT, JEEP HAD LOST ALL POWER, AND WAS SHOWING ENGINE LIGHT, ETC LIGHT FLASHING, AND TRACTION CONTROL WAS SHUT OFF. GOT THE JEEP RUNNING AGAIN ABOUT 15 MINUTES LATER, AUTO ZONE WAS NEXT DOOR BUT THEY COULD NOT READ THE CODES. HAD TO DRIVE AN HOUR TO THE CLOSEST DEALERSHIP. WAS TOLD THERE WAS A RECALL THAT NEEDED TO BE UPDATED, WAS TOLD TO DRIVE IT SO MANY MILES TO RESET EVERYTHING, THEN SENT BACK ON MY WAY. THE NEXT DAY I WAS PUTTING THE REQUIRED MILES ON IT, IT LEFT ME STRANDED ON THE SIDE OF HIGHWAY WITH YOUNG CHILD, GOT IT TO START AGAIN AND MADE IT BACK TO PARK IT THE REST OF THE DAY. NEXT MORNING DROVE 1/4 MILE DOWN ROAD AND IT HAD LOST ALL POWER AGAIN. CALLED DEALERSHIP TO LET THEM KNOW I WAS BRINGING IT BACK, JEEP WOULD NOT GO PAST 3RD GEAR, ALMOST HIT MULTIPLE TIMES TRYING TO GET OFF THE ROAD. GOT TO DEALERSHIP, THEY TOLD ME IT IS UN-DRIVEABLE AFTER DRIVING OVER AN HOUR TO GET THERE, THEY HAD JEEP ALMOST 3 WEEKS. MILEAGE WAS AROUND 18,000. WOULD NEED TO REPLACE TRANSMISSION, WHEN THEY FINALLY CALLED TO SAY IT WAS READY, I WAS TOLD IT WAS BC IT NEEDED AN OIL CHANGE...WITH ONLY 3500 MILES ON THIS CHANGE(FEB2015-MARCH2015). NOW(OCT2015) JEEP SHOWS ENGINE, ETC, TRACTION CONTROL, AFTER TURNING AT LIGHT IN NEIGHBORHOOD. TOOK JEEP TO NEW DEALERSHIP, COULD NOT RECREATE PROBLEM, 3 DAYS FOR DIAGNOSIS.
Power train, Vehicle speed control, Oct 10, 2015
MILEAGE 26,000+ TRANSMISSION FAILED WHILE DRIVING ON THE HIGHWAY THIS MORNING. REVS WENT VERY HIGH BUT COULDN'T GENERATE SPEED TO KEEP UP WITH TRAFFIC (CHECK ENGINE LIGHT CAME ON)...CAR DIDN'T MOVE PAST 2ND GEAR. HAVING READ ALL THE COMPLAINTS ABOUT TRANSMISSION ISSUES CAUSE BY THE LACK OF "MATURE" SOFTWARE AS CITED BY FIAT CHRYSLER CEO SERGIO MARCHIONNE, I'M WONDERING WHY THE VEHICLE HASN'T BEEN RECALLED TO PREVENT A POTENTIAL DANGEROUS EVENT FROM OCCURRING. I WAS LUCKY I COULD GET OFF THE HIGHWAY THIS MORNING AND GET TO A DEALERSHIP CLOSE BY. AT THIS STAGE - THE VEHICLES HAS HAD A RECALL FOR THE RADIO R40), WIPERS, LIFTGATE.. WHAT ELSE MR. MARCHIONNE... DO THEY RIGHT THING FOR YOUR CONSUMERS AND RECALL THE VEHICLES WHO ARE AS YOU SAY LACKING "MATURE" PROGRAMMING. NAVIGATION SYSTEM NOT WORKING EITHER. I AM SERIOUSLY CONSIDERING TRADING THIS IN FOR A NON CHRYSLER CAR.
Power train, Other or unspecified, Oct 9, 2015
WHEN GOING FROM A STOPPED OR SLOW SPEED TO A QUICKER SPEED THE JEEP DOES NOT RESPOND. IT STALLS, SOMETIMES IN THE MIDDLE OF A ROAD, THEN WILL SUDDENLY KICK VERY HARD AND FINALLY GET GOING. THE CA DOES THIS IF I AM MERGING ONTO A HIGHWAY, GOING ON A GREEN LIGHT, OR PULLING INTO TRAFFIC (TURNING LEFT OR RIGHT). THE WAY IT IS ACTING IT IS EXTREMELY LIKELY THAT I WILL BE HIT. THIS HAS BEEN HAPPENING FOR SEVERAL MONTHS. I HAVE TAKE TO TWO DIFFERENT DEALERSHIPS AND TOLD TWO DIFFERENT THINGS. ONE SAYING THERE WAS A SOFTWARE UPDATE THEY DID THAT SHOULD TAKE CARE OF IT, WOULD NOT EXPLAIN THE UPDATE TO ME. THE OTHER SAYING THEY COULD NOT REPLICATE THE PROBLEM AND EVERYTHING SEEMS TO BE OPERATING FINE AND THAT THIS IS JUST THE "NEW 9 GEAR TRANSMISSION DECIDING ON A GEAR"
Power train, Oct 5, 2015
HARD SHIFTS, LUNGING, MALFUNCTIONING LIGHT ILLUMINATION, AND UNEXPECTED DISENGAGEMENT. IT COMPLETELY WENT OUT ON ME. I WAS DRIVING HOME FROM WORK AND THE CAR KEPT DRAGGING AND WHEN IT SHIFTED, IT WAS A VERY HARD SHIFT. AND WHEN I TRY TO STOP, IT LUNGES FORWARD. THESE PARTICULAR THINGS HAVE BEEN GOING ON FOR AWHILE. HOWEVER IN THIS PARTICULAR INSTANCE, IT COMPLETELY WENT OUT ON ME.LUCKILY I WAS IN FRONT OF MY HOUSE AND WAS GOING TO BACK UP IN THE DRIVEWAY AND THE TRANSMISSION WENT OUT ON ME.
Power train, Engine, Oct 5, 2015
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE LATITUDE. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE STALLED. PRIOR TO THE FAILURE, THE BATTERY AND CHECK ENGINE WARNING LIGHT ILLUMINATED. AFTER THE THIRD ATTEMPT, THE VEHICLE WAS ABLE TO START. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION MODULE NEEDED TO BE UPDATED. THE APPROXIMATE FAILURE MILEAGE WAS 30,946...UPDATED 02/01/16 *BF *JS
Power train, Electrical system, Oct 3, 2015
VEHICLE FAILS TO SHIFT PROPERLY AND STALLS UPON ACCELERATION FROM COMPLETE STOPS, DRIVING ON HIGHWAY AND NORMAL ROADS. ISSUE STARTED 7 MONTHS AFTER PURCHASE AT 8,573 MILES. JEEP TAKEN TO DEALER ON MARCH 10, 2015, WHO REPROGRAMMED TRANSMISSION & POWER TRAIN MODULES & REPROGRAMMED RESTRAINT CONTROL MODULE. 5/15 - JEEP WAS MAKING CLUNKING NOISE AND GRINDING NOISES - REAR DIFFERENTIAL WAS REPLACED AT 14K MILES; 5/27 - JEEP STILL MADE GRINDING NOISE WHEN PLACED INTO GEAR - POWER TRANSFER UNIT & SKID PLATE REPLACED AS TECH FOUND FLUID HAD LEAKED INTO PTU CAUSING INTERNAL DAMAGE. 7/7 - JEEP STILL NOT SHIFTING PROPERLY, RPMS REV TO 5 & 6K BEFORE SHIFTING. SLOW ACCELERATION HAS ALMOST CAUSED MULTIPLE CRASHES!! DEALER REPROGRAMMED TRANSMISSION CONTROL MODULE. 10/2/15 - LIFT GATE WON'T OPEN WITH FOB OR BY HAND & WON'T LOCK WHEN CLOSED MANUALLY - OPEN RECALL WITH NO REMEDY AVAIL, I WAS TOLD NOT TO USE IT UNTIL FIXED. DEALER HAS NO ETA FOR THE FIX AND THIS ISSUE CAN CAUSE FIRE!! SHIFTING IS STILL AN ISSUE, DEALER CLAIMED THEY WERE UNABLE TO REPRODUCE THE ISSUE YET THE CHECK IN & OUT MILEAGE REMAINED UNCHANGED AT 20,635. THE PARKING SENSORS GO OFF IN DRIVE THRU'S, YET ANOTHER ISSUE THEY CAN'T REPRODUCE. I DO NOT FEEL SAFE DRIVING THIS VEHICLE WHICH IS NEEDED FOR WORK!!! I ATTEMPTED TO TRADE IT IN BUT PAST SERVICE ISSUES HAVE DEPRECIATED IT'S VALUE TO THE POINT OF NO RETURN!
Power train, Oct 2, 2015
THIS IS AN UPDATE TO A PREVIOUSLY MADE CLAIM (10761069). TO SUMMARIZE, AFTER 4 FAILED ATTEMPTS TO HAVE MY TRANSMISSION REPAIRED IN SEPTEMBER, 2015 THE TRANSMISSION COMPLETELY FAILED. THE TRANSMISSION WAS REPLACED AND IT IS STILL DRIVING VERY SIMILAR TO THE OLD TRANSMISSION PRIOR TO FAILURE. THERE IS A LARGE LAG BETWEEN PRESSING THE GAS PEDAL AND ACCELERATION. THIS IS ALARMING WHEN ENTERING TRAFFIC. ALSO, THERE ARE MANY HARD SHIFTS AS IT MOVES THROUGH THE GEARS. THIS IS A MAJOR SAFETY CONCERN FOR MY FAMILY AND THE QUALITY OF THIS VEHICLE IS SUSPECT. I HAVE STARTED THE ARBITRATION PROCESS AND WARN OTHER CONSUMERS TO CONSIDER ISSUES PRIOR TO PURCHASE.
Power train, Sep 30, 2015
A COUPLE DAYS AFTER PURCHASING THE VEHICLE, WAS ROUNDING A TURN, GOING UPHILL, AND ACCELERATED. AT THAT POINT, THE CAR WOBBLED VIOLENTLY. UPON ARRIVING HOME, I CHECKED THE TIRE PRESSURE AND FOUND ALL TO BE AROUND 48#. SINCE THE TIRES HAD BEEN INFLATED WITH NITROGEN AT THE DEALER I WENT THERE AND WAS TOLD BY THE SERVICE DEPARTMENT THAT THE OVER-INFLATION WAS MOST LIKELY THE CAUSE. THE "TIRE TECHNICIAN" TOOK A FEW POUNDS OUT OF EACH TIRE AND PRETTY MUCH SAID IF THE TROUBLE LIGHT IS NOT LIT, THE PRESSURES ARE FINE. WHEN I GOT HOME, I CHECKED THE PRESSURES AND COMPARED WITH THE TPMS DISPLAY. NONE OF THE TIRES HAD THE SAME PRESSURE AND ALL OVER 40#. I ADJUSTED THE PRESSURES OF THE TIRES TO THE PRESSURE STATED ON THE TIRE STICKER ON THE DOOR JAMB. I CONTINUED TO EXPERIENCE A WOBBLING AND THE SERVICE DEPARTMENT SAID THERE ARE NO KNOWN ISSUES. I AGREED TO DOCUMENT WHEN THIS IS HAPPENING AND UNDER WHICH CONDITIONS. I EXPERIENCED INTERMITTENT, BUT FREQUENT WOBBLING UPON ACCELERATION BETWEEN 10 AND 20 MPH USUALLY IN SECOND GEAR. ON NOV 2, THE DEALER CONFIRMED THE WOBBLING AND STATED THAT JEEP DOES NOT HAVE A FIX AT THIS TIME. THEY HAVE A PROBLEM WHERE THE FRONT AXLES DO NOT HAVE ENOUGH SLOP TO TAKE LEFT/RIGHT MOVEMENTS OF ENGINE AND BOTTOMS OUT ON AXLE SHAFTS. SHOULD BE FEBRUARY. WHEN I CHECKED IN MARCH, I WAS TOLD JEEP REVISED DATE TO BE 3Q 2015. SEP 29, I WAS NOW TOLD 4Q 2015. I THEN CONTACTED FCA CUSTOMER SERVICE TO GO BEYOND THE DEALER FIND OUT FACTS FROM THE MANUFACTURER. THE REP SAID THAT SHE WOULD CONTACT THE DEALER FOR THEIR INPUT WHILE I HELD ON THE PHONE. SHE GOT BACK ON THE PHONE AND SIMPLY SAID THAT THERE IS NO ETA FOR THE FIX AND TO CONTINUE CHECKING BACK WITH THE DEALER OR GO TO ANOTHER DEALER AND SEE IF THEY CAN FIND SOMETHING ELSE WRONG. NO FIX AFTER ALL THIS TIME, THAT'S TERRIBLE. THE FCA REP MISHANDLING MY CONCERN, IN MY OPINION IS AS BAD.
Power train, Electronic stability control (ESC), Sep 29, 2015
MODEL:2014 JEEP CHEROKEE LATITUDE 2.4 LITERS. MONTHS OLD: 13 FIRST FAILURE: "THE TRANSMISSION KICKED BACK AS IF IN REVERSE". THE FAILURE MILEAGE WAS 8293. IT WAS IN SCHOOL ZONE AREA. THE TRAFFIC WAS SLOW. STOP AND GO. AT ONE POINT, WHEN THE TRAFFIC STARTED MOVING THE DRIVER (MY WIFE) RELEASED THE BRAKE AND SLIGHTLY PRESSED THE GAS PEDAL WITH HER FOOT, THE VEHICLE ALL OF SUDDEN ACCELERATED BACKWARD. THE VEHICLE BEHIND STARTED HONKING AT HER. SHE WAS ABLE TO HIT THE BRAKE, JUST INCHES BEFORE SHE HIT THE FRONT END OF THAT VEHICLE. THE CHECK ENGINE LIGHT ILLUMINATED AND A LONG MESSAGE APPEARED, ONLY MOMENTARILY ON THE DASH SCREEN WHICH INDICATED (SOMETHING ABOUT) "BRAKE" AND "SERVICE TRANSMISSION". IN A PANIC, MY WIFE COULD NOT RECALL THE WHOLE MESSAGE. SOMEONE AT THAT DEALERSHIP TOLD ME HE HAS SEEN THIS PROBLEM BEFORE ON 2.4 L JEEP CHEROKEES. AFTER 2 DAYS TROUBLESHOOTING, JEEP DEALER INSTALLED "NEW SOFTWARE IN BCM", THE LATEST SOFTWARE VERSION (I WAS TOLD) AND TOLD ME THE VEHICLE WAS NOW FIXED, SHOULD BE SAFE TO DRIVE. (PLEASE NOTE: FCA RECALL RO1: REPROGRAM TCM AND PCM HAD BEEN PERFORM ON 04/17/15). SECOND FAILURE: "SAME PROBLEM AS THE FIRST FAILURE AND TRANSMISSION STALLED WHILE ON DRIVE". THE FAILURE MILEAGE WAS 8373. TWO DAYS AFTER THE FIRST FAILURE WAS "FIXED". WHILE PULING INTO THE DRIVEWAY AT VERY LOW SPEED WITH A 3 YEARS OLD SLEEPING BABY IN THE REAR CAR SEAT. STILL IN THE MIDDLE OF THE STREET, THE VEHICLE JERKED AND THE DRIVER (IT WAS ME) FELT LIKE IT WAS TRYING TO MOVE AS IF IN REVERSE, THEN THE TRANSMISSION STALLED AS IF IN NEUTRAL. I PRESSED THE GAS PEDAL A FEW TIMES BUT THE VEHICLE FAILED TO MOVE. SAME INDICATIONS FLASHED ON THE DASH SCREEN AS THE FIRST OCCURRENCE. I HAD THE VEHICLE TOWED TO THE DEALERSHIP ON THAT SATURDAY AFTERNOON. IN BOTH OCCURRENCES, NO ONE WAS HURT, NO ACCIDENT BUT IT COULD BE MUCH WORSE.