2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints: power train
1,469 reports, newest first. Show all
Power train, Sep 28, 2015
WHILE AT THE DEALERSHIP FOR A ROUTINE OIL CHANGE,I WAS TOLD THAT MY TRANSMISSION HAD A FLUID LEAK. THE ENTIRE UNDER SIDE OF THE VEHICLE WAS COVERED WITH TRANSMISSION FLUID! THERE WAS NO WARNING, NO LIGHTS AND NO MESSAGES! I WAS TOLD THE ENTIRE TRANSMISSION HAD TO BE REPLACED!
Power train, Other or unspecified, Sep 24, 2015
WHILE DRIVING MY CAR THROUGH AN INTERSECTION, WHILE PRESSING THE GAS, THE CAR'S TRANSMISSION ACTED LIKE IT WAS IN NEUTRAL. THIS WAS DISTURBING BECAUSE AT THE TIME I NEEDED POWER. THE CAR DID THIS 3 TIMES. I PUT THE CAR IN FOR SERVICE AND WITHOUT AN ENGINE LIGHT ON THERE WAS NOTHING THEY WOULD DO. 6 MONTHS LATER JEEP REALIZED THAT IT NEEDED A NEW TRANSMISSION. THEY REPLACED THE TRANSMISSION AND NOW EVERY TIME I COME TO A STOP THE CAR JERKS. IT FEELS COMPLETELY UNSAFE AND THIS CAR SCARES ME. I HAVE A FAMILY OF 5 AND I AM NOW SUBJECTING ALL OF US TO A POTENTIAL UNSAFE SITUATION. I INFORMED THE SERVICE DEPARTMENT WITH NO RESPONSE (TO DATE). I WILL KEEP TRYING, BUT THEY SAY THEY DROVE IT 22 MILES AND IT WAS FINE. IT IS NOT FINE. IT IS SCARY AND NEGLIGENT. THEY HAVE ADMITTED THAT THERE ARE MANY TRANSMISSION PROBLEMS AND THAT THEY'RE WORKING ON THEM. THE CAR IS A YEAR OLD AND HAS NEVER FELT QUITE RIGHT.
Power train, Sep 24, 2015
WHILE DRIVING AROUND THE CITY OF SF, I STARTED TO HERE A GRINDING NOISE. THERE ARE TWO THING THAT WOULD STOP IT. FIRST, WOULD BE AN ACTUALLY STOP THE VEHICLE WHEN DOING SO IT MADE A HARD DOWNSHIFT NOISE AND CRUNCH. SECOND WOULD BE USING THE MANUAL OVERRIDE ON THE TRANSMISSION GEAR SHIFT AND SHIFT THE GEARS. ALSO WHILE DRIVING ON THE HIGHWAY AT 50 MPH GETTING ONTO THE BAY BRIDGE I HEAR A SLIGHT GRINDING NOISE THAT WOULD ONLY LAST FOR A FEW HUNDRED FEET.
Power train, Vehicle speed control, Service brakes, Sep 23, 2015
1ST INCIDENT- 9/1/15- DRIVING IN INTERSTATE TRAFFIC WHEN W/O WARNING JEEP LOST POWER, IMMEDIATELY SLOWED AS IF IT DROPPED GEARS AND WENT INTO NEUTRAL, "SERVICE PARKING BRAKE" MESSAGE FLASHED AND SAID TO PUT IN PARK/TURN CAR OFF/RESTART. OTHER EMERGENCY WARNINGS APPEARED: CHECK ENGINE, STABILITY TRACTION, SERVICE TRANSMISSION. JEEP HAD NO POWER AND WAS HARD TO STEER. I WAS IN FAR LANE AND ABLE TO COAST TO SHOULDER. TURNED CAR OFF/ON. SAID "SERVICE TRANSMISSION". TRIED TO DRIVE BUT PARKING BRAKE WAS STILL LOCKED. HAD TOWED TO DODGE SERVICE DEPT. 9/3 DIAGNOSIS- "CODE U042 ERROR CAUSING SERVICE PARKING BRAKE MESSAGE AND TRANSMISSION TO GO LIMP". TOLD IT WAS REPROGRAMMED AND PROBLEM FIXED. 2ND INCIDENT- 9/4- DRIVING ON COUNTRY ROAD IN SCHOOL TRAFFIC WHEN SAME EXACT PROBLEM OCCURRED.THERE WAS NO WHERE TO COAST/PULL OVER. TURNED CAR OFF/ON. SERVICE TRANSMISSION WARNING LIGHT WAS ON BUT ATTEMPTED TO DRIVE TO MOVE CAR OUT OF TRAFFIC. SHUT DOWN 5 MORE TIMES W/ LOUD CLUNKS AS IF TRANSMISSION WAS GOING TO DROP OUT BEFORE ABLE TO SAFELY PARK. NEARLY CAUSED SCHOOL BUS ACCIDENT! HAD TOWED TO DODGE. STAR CASE OPENED. IN SERVICE DEPT FOR 14 DAYS. REPLACED "BODY CONTROL MODULE" BUT COULDN'T GET IT RECONFIGURED AND HAD TO "WRITE" INTO DODGE TO FIND OUT HOW TO FIX IT. 9/17 DIAGNOSIS- "INTERNAL BCM FAILURE CAUSED ACTIVE U0140- LOST COMMUNICATION W/ BCM DTC IN ELECTRIC PARK BRAKE MODULE; TEST CONFIRMED BCM FAILED CAUSING FALSE ACTIVATION OF PARK BRAKE. I EXPRESSED CONCERN OF RECURRENCE AND MY SAFETY BASED ON HISTORY OF COMPLAINTS BUT WAS ASSURED IT WAS FIXED. 3RD INCIDENT- 9/21 IN RUSH HOUR TRAFFIC AGAIN! HOW MANY TIMES DO I HAVE TO RISK MY FAMILY'S LIVES BEFORE THEY RECALL/REPLACE THIS DEATH TRAP! JEEP STILL IN SERVICE DEPT AND THEY HAVE NOW ORDERED A VALVE BODY, TRANSMISSION RANGE SENSOR, TRANSMISSION FLUID AND ELECTRIC PARKING BRAKE CONTROL MODULE. PLEASE HELP BEFORE SOMEONE IS KILLED!
Power train, Sep 18, 2015
I HAVE A 2014 JEEP CHEROKEE TRAILHAWK, AND WHENEVER I TRY TO QUICKLY SLOW DOWN, THE CAR ACTUALLY ACCELERATES DURING THE DOWNSHIFT - BETWEEN 25-20MPH. THIS IS A BIG PROBLEM BECAUSE IT HAPPENS UNEXPECTEDLY AND WHEN YOU MOST NEED THE BRAKING - ESPECIALLY IF YOU ARE ON AN INCLINE. THIS IS WHY I HAVE HAD MANY CLOSE CALLS AND HAVE ALMOST REAR-ENDED MANY CARS NOW. I'VE TAKEN IT TO THE DEALER, AND THEY SAID THEY COULDN'T FIND ANYTHING WRONG. READING VARIOUS FORUMS, THIS SEEM TO BE A WIDESPREAD ISSUE WITH CHRYSLER 9 SPEED TRANSMISSIONS THAT THEY'VE RECENTLY RELEASED. PLEASE, PLEASE MAKE THEM FIX THIS ISSUE. I WILL BE GETTING RID OF MY VEHICLE FOR THIS REASON, AND I HOPE FOR THE SAFETY OF EVERYONE THEY WILL FIX THIS.
Power train, Sep 15, 2015
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE ATTEMPTING TO ACCELERATE, THE VEHICLE FAILED TO MOVE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN STATED THAT THE TRANSMISSION NEEDED TO BE REFLASHED. AFTER PERFORMING THE REFLASH, THE TRANSMISSION WAS DEEMED DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED SHORTLY AFTER. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 9,200. UPDATED 11/23/15*LJ *CN
Power train, Sep 14, 2015
I HAVE HAD THE TRANSMISSION REPLACE BY JEEP YET THE TRANSMISSION STILL CONTINUE TO DO HARD SHIFTS, LUNGING, UNEXPECTED DISENGAGEMENT OF THE TRANSMISSION. I HAVE NOT ABLE TO MOVE OUT OF THE WAY IN EMERGENCY. IF THE GAS IS PRESSED, THE ENGINE LAGS AND OVER REVS BUT GOES NO WHERE. THEN IT WILL JUMP FORWARDED. I KEEP TAKING THE VEHICLE BACK TO JEEP AND BUT KEEP BEING TOLD THE ENGINE WORKS AS DESIGNED.
Power train, Sep 12, 2015
VEHICLE DIED AND TRANSMISSION LIGHT CAME ON, ALSO WILL START OFF SLOW AND RPM'S WILL GO ALL THE WAY OVER TO 5RPMS, VEHICLE DOES NOT ACCELERATE. SOMETIMES YOU WILL HAVE YOUR ACCELERATE WITH THE PEDAL ALL THE WAY DOWN AND VEHICLE IS GOING SLOW. IF YOU STOP AND NEED TO START GOING AGAIN, VEHICLE WILL AMP UP BUT WILL NOT GO, HAVE ALMOST GOT HIT SEVERAL TIMES DUE TO THIS HAPPENING. THIS IS A HUGE SAFETY ISSUE. I HAVE CONTACTED CHRYSLER CAIR AND THEY DON'T SEEM TO BE MUCH HELP AFTER SECOND OPINION OF VEHICLE. AIR CONDITIONING FLOW VOLUME DECREASES AT HIGHWAY SPEEDS. AIR FLOW DROPS FROM 5.7 TO 4.4 AND WARM AIR WILL CIRCULATE AFTER ONLY DRIVING VEHICLE 10 MINUTES. HAVE TAKEN TO TWO DIFFERENT DEALERSHIPS AND VEHICLE STILL CONTINUES TO HAVE SAME ISSUES.
Power train, Sep 11, 2015
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE AND JERKED VIOLENTLY. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 14,000.
Power train, Sep 10, 2015
EVER SINCE THE FIRST UPDATE TO THE TCM, THE TRANSMISSION HAS BEEN SLIPPING AND THEN GRABBING. MORE THAN ONCE, IT HAS SLIPPED WHEN I HAD TO PULL OUT INTO FAST MOVING TRAFFIC. THE LAST TIME, I NEEDED TO PULL OUT INTO TRAFFIC. AS I PUSHED ON THE ACCELERATOR, THE RPMS INCREASED, BUT THE SPEED DIDN'T. THE ENGINE RPM'S SPUN UP TO AROUND 6000 RPM AND I WAS ONLY TRAVELLING 15 MPH. ALL OF A SUDDEN, THE TRANSMISSION GRABBED. THE WHEELS CHIRPED AND THE VEHICLE ACCELERATED. I WAS NEARLY HIT FROM BEHIND DUE TO THE FAILURE OF THE JEEP TO ACCELERATE PROPERLY.
Steering, Power train, Sep 10, 2015
2014 JEEP CHEROKEE. SERVICE TRANSMISSION MESSAGE COMES ON SCREEN, TRANSMISSION MAKE LOUD NOISE, ENGINE SHUTS DOWN. HARD TO CONTROL VEHICLE. ALMOST CRASHED. DEALER SAYS TRANSMISSION FAULTY. SECOND TIME THIS HAPPENED
Power train, Electrical system, Other or unspecified, Sep 9, 2015
VEHICLE SHIFTS FROM PARK INTO REVERSE WITHOUT ANYONE TOUCHING THE SHIFT LEVER. VEHICLE ALSO CHANGES GEARS OCCASIONALLY WHEN DRIVING, E.G., SHIFTS FROM REVERSE TO DRIVE WHEN BACKING UP, OR REVERSE TO NEUTRAL. REPORTED TO DEALER IMMEDIATELY IN JULY 2014 (NOT AWARE OF PROBLEM) AND CHRYSLER ON 9/29/14 AND AGAIN 9/9/15. WE ARE NOW VIGILANT WHEN SHIFTING GEARS AND BEFORE INITIAL ACCELERATION. ONCE MOVING, THE JEEP STAYS IN THE GEAR SELECTED, E.G., HASN'T SHIFTED OUT OF DRIVE WHILE DRIVING DOWN THE ROAD. THE SHIFT PROBLEM IS A PROGRESSION DOWNWARD, I.E., PARK TO REVERSE, REVERSE TO NEUTRAL, REVERSE TO DRIVE. UNFORTUNATELY MY WIFE HAD ANOTHER AND POTENTIALLY SERIOUS INCIDENT THIS WEEKEND WHEN SHE PARKED ON LEVEL GROUND, PLACED THE JEEP IN PARK, LEFT THE ENGINE RUNNING, GOT OUT OF THE JEEP (BRIEFLY TO CHECK ON SOMETHING), THEN THE VEHICLE SHIFTED INTO REVERSE AND STARTED BACKWARDS. MY WIFE HAD TO RUN AND JUMP INTO THE MOVING JEEP TO STOP IT. ON THIS OCCASION, SHE WASN'T EVEN IN THE JEEP AND THERE WERE NO PASSENGERS, SO NO ONE TOUCHED THE SHIFT LEVER. THERE WAS A SIGNIFICANT PAUSE (I.E., TIME TO GET OUT OF THE JEEP AND START TO WALK AWAY) BEFORE THE JEEP CHANGED GEARS. ON THE OCCASIONS WHEN THE JEEP SHIFTS FROM REVERSE TO DRIVE, WE HAVE BEEN FORTUNATE THAT NO PERSON OR OBJECT WAS CLOSE TO THE FRONT OF THE JEEP AND THE DRIVER WAS ALERT AND ABLE TO STOP WITHIN THE FIRST FEW FEET; WE WILL NOT ALWAYS BE SO LUCKY. OTHER MANIFESTATION OF THIS SHIFTING PROBLEM IS WHEN SHIFTED TO REVERSE, WE WATCH THE INDICATOR SAY REVERSE THEN, AFTER A NOTICEABLE PAUSE WITH NO ONE TOUCHING THE GEAR LEVER, THE JEEP WILL SHIFT INTO NEUTRAL OR CONTINUE INTO DRIVE. KNOWING THAT THIS IS A PROBLEM, WE WATCH THE SHIFT SEQUENCE CLOSELY AND CATCH THIS "SLIPPING OUT OF GEAR SELECTED" PROBLEM TO AVOID AN ACCIDENT. IS THIS A DRIVE BY WIRE ELECTRICAL PROBLEM?
Power train, Sep 9, 2015
WHILE LEAVING THE NEIGHBORHOOD MY WIFE'S JEEP TRANSMISSION FAILED. THE ENTIRE DASHBOARD LIT UP LIKE A CHRISTMAS TREE AND STATED 'SERVICE TRANSMISSION IMMEDIATELY'. SHE WAS DRIVING AT 30 MPH AND THE TRANSMISSION WENT INTO 'NEUTRAL' AND SHE DRIFTED OFF TO THE RIGHT TURN LANE. THIS IS THE SECOND TRANSMISSION THAT HAS FAILED IN THIS SUV IN 18 MONTHS OF OWNERSHIP. WE DON'T FEEL THAT JEEP CAN ADEQUATELY FIX THE TRANSMISSION TO A LEVEL WHERE I WOULD EVER FEEL SAFE PUTTING ANYONE IN THE SUV AGAIN.
Power train, Sep 9, 2015
MY WIFE WAS DRIVING ON A HIGHWAY AT 60 MPH WHEN THE DASHBOARD LIT UP LIKE A CHRISTMAS TREE STATING 'SERVICE TRANSMISSION IMMEDIATELY'. THE TRANSMISSION WENT INTO 'NEUTRAL' AND SHE HAD TO DRIFT OFF TO THE SIDE OF THE HIGHWAY. SHE HAD TO WAIT TO BE TOWED FOR OVER AN HOUR WHILE TRUCK AND CARS RACED PACED AT 60+ MILES AN HOUR.
Power train, Vehicle speed control, Sep 7, 2015
ON NUMEROUS OCCASIONS WHEN SLOWING DOWN BU NOT A COMPLETE STOP, JEEP DOES NOT DOWNSHIFT LOWER THAN 3RD GEAR UNLESS. ON SEVERAL OCCASIONS JEEP INCHES FORWARD AT A SLOW RATE AND SUDDENLY WHEN ACCELERATOR IS DEPRESSED FURTHER IT SHIFTS HARD AND ACCELERATES RAPIDLY. SAFETY IS IN JEOPARDY WHEN PULLING INTO TRAFFIC ON RIGHT TURNS. UNLESS VEHICLE IS AT A COMPLETE STOP IT WILL NOT DOWNSHIFT LOWER THAN 3RD GEAR. THIS RESULTS IN LESS POWER WHEN PULLING INTO TRAFFIC. JEEP HAS UPDATED SOFTWARE 3 TIMES. CONDITION HAS NOT CHANGED.
Power train, Engine, Sep 7, 2015
WHEN STARTING OUT FROM 1-2, AND 2-3 GEARS, ABOUT 75% OF THE TIME ONE OF TWO THINGS HAPPENS.. 1, JERKY AND HARD SHIFTING OR 2, DOES NOT GET GAS TO THE ENGINE UNTIL I FLOOR IT THEN IT JERKS VERY HARD. EVERY TIME I TOOK IT IN, I ASKED THEM TO LOOK AT IT. THEY CONFIRMED THE PROBLEM BUT A TRANSMISSION UPDATE DID NOT FIX THE PROBLEM. STILL HAPPENING AT 11,000 MILES. JERKS MY NECK, AND WORRIED ABOUT GETTING REAR ENDED.
Power train, Sep 7, 2015
TRANSMISSION (AUTOMATIC) FAILED AT 3,500 MILES. CAR WOULD NO LONGER GO INTO GEAR AND ENGAGE IN ANY GEAR (DRIVE, REVERSE, ETC).
Power train, Electrical system, Service brakes, Sep 6, 2015
EPISODE ONE: WHILE DRIVING UP HILL AT ABOUT 30 MILES AND HOUR CAR JERKED INTO NEUTRAL, INSTRUMENT CLUSTER FLASHED ENGINE LIGHT WARNING, TRANSMISSION LIGHT WARNING, PARKING BREAK WARNING, TRACTION CONTROL WARNING AND FLASHED "SERVICE TRANSMISSION" AND SERVICE PARKING BRAKE". OPERATOR RESTARTED CAR THREE TIMES BEFORE TRANSMISSION WOULD ENGAGE. THIS CLEARED ALL WARNINGS EXCEPT "CHECK ENGINE" LIGHT. CAR WAS DRIVEN TO DEALER WHERE WITHOUT DOCUMENTATION THEY STATED THAT THEY FLASHED THE TRANSMISSION CONTROL MODULE AND THEN CAR WAS RETURNED TO OWNER. SECOND EPISODE: ON SEPT 3, 2015 OPERATOR WAS DRIVING ABOUT 55 MILES PER HOUR WHEN SUDDENLY WITH A JERK THE CAR SHIFTED INTO NEUTRAL AND THE CAR JERKED INTO NEUTRAL, INSTRUMENT CLUSTER FLASHED ENGINE LIGHT WARNING, TRANSMISSION LIGHT WARNING, PARKING BREAK WARNING, TRACTION CONTROL WARNING AND FLASHED "SERVICE TRANSMISSION" AND SERVICE PARKING BRAKE". . OPERATOR WAS ABLE TO PULL OVER TO THE SIDE WHERE HE RESTARTED THE CAR ABOUT 4 TIMES BEFORE TRANSMISSION WOULD ENGAGE. THEN ABOUT 10 MILES FURTHER ON THE ROAD, COMING UP TO A STOP SIGN THE SAME BEHAVIOR REOCCURRED. CAR WAS DELIVERED TO DEALER ON 9-03-2015 AND THEIR SERVICE REPORT OF 9-04-2015 INDICATES THAT THEY FLASHED TCM,BCM,IPC AND R40 RECALL. EPISODE THREE: SEPTEMBER 6 2015 OPERATOR WAS DRIVING CAR UP TO STOP SIGN CAR JERKED INTO NEUTRAL, INSTRUMENT CLUSTER FLASHED ENGINE LIGHT WARNING, TRANSMISSION LIGHT WARNING, PARKING BREAK WARNING, TRACTION CONTROL WARNING AND FLASHED "SERVICE TRANSMISSION" AND SERVICE PARKING BRAKE". FROM THAT POINT TO THE DEALER OPERATOR NOTED THAT THE ENGINE RPM MAINTAINED AT ABOUT 3000RPM INSTEAD OF FLUCTUATING NORMALLY AS WITH NORMAL DRIVING.
Power train, Sep 4, 2015
STARTED SHIFTING ROUGH CHECK ENGINE LIGHT WOULD COME ON DEALER FLASHED BUT LIGHT CAME ON AGAIN WOULD GO OFF AFTER THREE HARD STARTS THEY KEEP SAYING IT WAS A FALSE READING AND CLEARED CODE AND SAID DON'T WORRY UNLESS LIGHT FLASHES IT'S OK TO DRIVE HAVE HAD IT AT SHOP ATLEAST 5 TIMES NOW AT 10,000 MILES AFTER 10 MONTHS OF THIS PROBLEM IT STARTED SLIPPING ENGINE WOULD RACE ETC IT IS IN THE SHOP NOW AND THEY SAID THEY ARE GOING TO REPLACE TRANSMISSION AFTER I STARED TALKING LEMON LAW THIS HAS BEEN GOING ON SINCE I BOUGHT THIS JEEP
Power train, Sep 2, 2015
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING AT VARIOUS SPEEDS AND ATTEMPTING TO ACCELERATE, THE GEARS FAILED TO ENGAGE AND CAUSED THE VEHICLE TO LUNGE FORWARD. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN STATED THAT THE VEHICLE WAS WORKING UP TO SPECIFICATIONS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND SENT OUT AN ENGINEER TO INSPECT THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 300.
Power train, Sep 2, 2015
THE VEHICLE ALMOST FROM THE TIME OF PURCHASE EXHIBITED TRANSMISSION PROBLEMS, WHEN MERGING INTO TRAFFIC THE CAR WOULD LAG AND NOT ENGAGE. THIS WAS SOMETHING THAT OCCURRED AT WHAT APPEARED RANDOM TIMES. IT WOULD JERK TO THE POINT THAT I THOUGHT I WAS REAR ENDED. THIS PERSISTED AND I HAVE TAKEN THE VEHICLE TO TWO DIFFERENT DEALERSHIPS AND WORKED WITH THREE CASE MANAGERS AT JEEP CUSTOMER CARE AND THE ISSUE WAS NEVER RESOLVED. THIS WEEK THE TRANSMISSION COMPLETELY WENT OUT. THE CAR HAS NOT BEEN SAFE FOR SOMETIME DUE TO SITUATIONAL CIRCUMSTANCES. I HAVE HAD NOTHING BUT TROUBLE FROM THE VEHICLE SINCE PURCHASE (NEW) AND HAD HAD TO TAKE THE VEHICLE IN FOR REPAIRS MULTIPLE TIMES WITH NO RESOLUTION MADE.
Power train, Engine, Sep 2, 2015
WAS DRIVING HOME AND CHECK TRANSMISSION AND MOTOR LIGHTS CAME ON. WE PULLED OVER STOPPED CAR AND TURNED ON AND COULD DRIVE HOME. NEXT DAY WITH KIDS IN HEAVY TRAFFIC, CAR JUST COASTED AND ALL LIGHTS WENT ON, KIDS WERE SCARED AND ALMOST HIT BY A TRUCK AS WE PULLED OVER TO CURVE. RESTARTED CAR AND COULD DRIVE HOME BUT THE TRANSMISSION WAS JERKY. NEXT MORNING TOOK TO DEALER AND THEY FOUND ALL THE FAULTS I REPORTED. THEY SAID COMMUNICATION PROBLEM AND CLEANED ALL LEADS AND SAID IF HAPPEND AGAIN THEY WOULD HAVE TO CONTACT CHRYSTLER DIRECT. NEXT MORNING, LIGHTS CAME BACK ON CHECK TRANSMISSION AND PULLING OUT OF MY GARAGE, ALMOST SLAMMED ME INTO A WALL CHANGING GEARS. DEALER CONFIRMED PROBLEM IN TRANSMISSION AND ORDERED A NEW ONE UNDER GUARANTEE. I AM WITHOUT A CAR FOR AT LEAST 3 WEEKS AND DEALER SAID IF I HAD GOTTEN THE EXTENDED GUARANTEE WOULD HAVE GOTTEN REINBURSED FOR AN AUTO RENTAL AFTER 5 BUSINESS DAYS OF NOT HAVING CAR. REALLY CONCERNED ABOUT SAFETY AND EVERYONE IS FORTUNATE NO FATALITIES YET DUE TO A DEFECTIVE 9 SPEED TRANSMISSION DESIGN. MY CAR WAS FINE UNTIL THEY DID A SOFTWARE UPDATE TO DEAL WITH TRANSMISSION COMPLAINS. REALLY SUPPRISED USA GOVERNMENT HAS NOT RECALLED THE TRANSMISSION OR ALLOW FAMILY CAR OWNERS LIKE MYSELF WHO THOUGHT THIS JEEP WAS SAFE WITH GOOD GAS MILAGE TO EXCHANGE CARS OR SELL BACK. HAVE TO WAIT AND SEE IF NEW TRANSMISSION WORKS OR SIMPLY REPLACING ONE POORLY DESIGNED PART WITH HANOTHER. ACTUALLY LIKED THE CAR, JUST NOW CONCERNED WITH MY FAMILY SAFETY.
Power train, Sep 2, 2015
RIGHT AFTER I PURCHASED THE VEHICLE BRAND NEW IN AUGUST OF 1914, THE AUTO TRANSMISSION JUMPED AT 5 MPH TO 45 MPH WHEN SHIFTING GEARS. I CONTACTED CHRYSLER JEEP AND THE LOCAL JEEP DEALER DID ONE UPDATE ON THE TRANSMISSION THAT DID NOT SOLVER THE PROBLEM. I CONTACTED CHRYSLER JEEP CUSTOMER SERVICE AND WAS TOLD SEVERAL TIMES THAT THEY WOULD SEND ME ANOTHER UPDATE FOR MY VEHICLE IN AUGUSTO OF 2015 FOR MY PROBLEM. IT IS NOW SEPTEMBER 2, 2015 AND NO SECOND TRANSMISSION UPDATE HAS AS YET ARRIVED FOR MY PROBLEM. THE PROBLEM IS STILL IN THE TRANSMISSION AND THEY HAVE NOT FIXED IT YET. I NOW HAVE OTHER RECALL ISSUES WITH THE POWER LIFTGATE BUT AS YET NO PARTS AND THE RO RECALL THAT I HAVE NOT AS YET HAD DONE. I WANT THE SECOND UPDATE FOR MY AUTO TRANSMISSION FIXED.
Power train, Aug 29, 2015
I BOUGHT MY 2014 JEEP CHEROKEE BRAND NEW OFF OF THE LOT ON 4/25/2015. WITH LESS THAN 200 MILES ON IT I NOTICED THAT THE TRANSMISSION WOULD HESITATE FROM A STOP, AND SEEM ALMOST LIKE THE TRANSMISSION WOULD HAVE A "LAG" WHEN I ACCELERATED GOING UP A SLIGHT INCLINE AND BE JERKY WHEN IT SHIFTED AT TIMES. IT HAS BEEN IN THE JEEP DEALERSHIP 2 TIMES FOR THIS AND IS SCHEDULED TO GO AGAIN ON 8/31/2015. THIS TIME IT IS LUNGING AFTER BACKING OUT OF GARAGE AND GOING INTO DRIVE. IT IS SCARY WHEN IT FINALLY GRABS THE GEAR IT ACTUALLY SQUEALS THE BACK TIRES. THE 1ST TIME ON 6/3/15 THE DEALERSHIP PERFORMED A SOFTWARE UPDATE FOR PCM, & TCM. 2ND TIME 6/23/15 THE DEALER DID A TCM SOFTWARE UPDATE 181905BK .3 02-19-05-95 .4. THIS TIME I RODE AROUND WITH THE MECHANIC TO 1/2 HR AFTER HE DID THE UPDATE. MOST OF THE TIME THESE ISSUES HAPPEN AT LOWER SPEEDS, BUT NOW I HAVE NOTICED IT HAPPENING ON THE FREEWAY TOO. I DO NOT FEEL SAFE DRIVING THIS CAR ANYMORE.
Power train, Aug 28, 2015
I HAVE PREVIOUSLY SUBMITTED A COMPLAINT BUT LEFT OUT THIS INCIDENT. I WAS TRAVELING ON A HIGHWAY AT ABOUT 30 MPH. THE VEHICLE ALL OF A SUDDEN WOULD NOT ACCELERATE SOME ICONS APPEARED ON THE DASH. I PULLED OVER AND WAITED A FEW MINUTES. I STARTED THE VEHICLE AND RESUMED MY TRAVEL. AFTER STARTING AND STOPPING A FEW TIMES THE ICONS DISAPPEARED.