2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints: power train
1,469 reports, newest first. Show all
Power train, Aug 28, 2015
I HAVE HAD THREE RECALLS ON THIS MODEL. ONE FOR A TRANSMISSION RECALIBRATION, ONE FOR A SHOCK ABSORBER, AND ONE FOR AN AIRBAG. THERE IS ONE OUTSTANDING FOR THE LIFTGATE BUT THE PARTS ARE NOT AVAILABLE.---I STOPPED AT A STOP SIGN ON APRIL 1, 2015 AND TURNED RIGHT. THE VEHICLE WOULDN'T ACCELERATE AND SEVERAL ICONS APPEARED ON THE DASH. I TURNED THE VEHICLE OFF AND ON SEVERAL TIMES AND SHIFTED IT IN AND OUT OF GEAR SEVERAL TIMES. IT FINALLY WENT INTO GEAR AND MOVED FORWARD BUT WAS LOCKED INTO ABOUT FOURTH GEAR. I TRAVELLED 15 MILES TO THE NEAREST CHYSLER/JEEP DEALERSHIP FOR SERVICE. THE DEALERSHIP RECALIBRATED THE TRANSMISSION. ON MAY 29 AND MAY 30 THE PARKING BRAKE AND ENGINE ICON APPEARED ON THE DASH AND WHEN I SHIFTED THE VEHICLE INTO GEAR IT WOULD NOT GO OUT OF GEAR BECAUSE THE PARKING BRAKE WAS ON. I PRESSED AND RELEASED THE PARKING GEAR SEVERAL TIMES AND THEN IT WOULD GO INTO PARK AND I COULD SHUT THE ENGINE OFF. THIS HAPPENED SEVERAL TIMES IN MY GARAGE. I CALLED CHRYSLER/JEEP ON JUNE 5TH AT ABOUT 40,000 MILES AND HAD THE VEHICLE TOWED TO THE CLOSEST DEALERSHIP (WHERE I HAD TAKEN IT BEFORE). THE DEALERSHIP REPLACED THE TRANSMISSION MODULE. TWO DIFFERENT TIMES SINCE THE MODULE WAS REPLACED THERE HAVE BEEN ICONS APPEAR ON THE DASH. I TURN THE VEHICLE OFF AND ON AND THE ICONS EVENTUALLY DISAPPEAR. THE TRANSMISSION IS SLOW TO ENGAGE AFTER BACKING UP AND SLUGGISH TO SHIFT WHEN SLOWING TO A STOP AND THEN MOVING FORWARD.
Power train, Aug 26, 2015
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE SHIFT LEVER FAILED TO SHIFT GEARS PROPERLY. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES. THE TECHNICIAN WAS UNABLE TO REMEDY THE FAILURE AFTER AN UNKNOWN MANUFACTURERS RECALL REPAIR WAS PERFORMED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THEY PROVIDED NO REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS 400. MA 10/15/2015 *CN
Power train, Aug 25, 2015, crash
THE VEHICLE ROLLED BACKWARD INTO ANOTHER VEHICLE AFTER BEING PUT INOT PARK.
Power train, Aug 24, 2015
AUGUST 24, 2015: THIS CAN BE CONSIDERED AN UPDATE TO REPORT TRACKING # 10758562. WE WERE TAKING OUR 2014 JEEP CHEROKEE LATITUDE TO THE A DEALERSHIP FOR SERVICE, DUE TO THE EVENTS REPORTED IN #10758562. WE WERE ON I-95 WHEN THE ENGINE LIGHT/SERVICE TRANSMISSION MESSAGE ILLUMINATED. HIGHWAY SPEED AND PERFORMANCE WERE NOT AFFECTED, BUT WHEN WE LEFT THE HIGHWAY AND WERE IN A STRETCH OF ROAD WITH TRAFFIC LIGHTS, ACCELERATION WAS VERY SLUGGISH, AS IN THE PRIOR INCIDENTS REPORTED IN #10758562. NO GAS HAD BEEN ADDED SINCE FRIDAY MORNING (8/21), AND THE JEEP WAS NOT DRIVEN ON SATURDAY OR SUNDAY. IT HAD BEEN DRIVEN 2-3 MILES ON LOCAL STREETS ON THE MORNING OF 8/24, WITHOUT INCIDENT. THE 8/24 INCIDENT MEANS THAT ON THE LAST 4 DAYS THE JEEP HAS BEEN DRIVEN, THERE HAS BEEN AN INCIDENT EACH DAY, INVOLVING TRANSMISSION FREEZE AND/OR LOSS OF ACCELERATION.
Power train, Aug 22, 2015
AUGUST 13, 2015: STOPPED AT TRAFFIC LIGHT, IN CONSTRUCTION ZONE. LIGHT CHANGED TO GREEN, BIKERS ON SIDE OF ROAD, SO WAS GOING VERY SLOW. ENGINE LIGHT/SERVICE TRANSMISSION MESSAGE CAME ON AND TRANSMISSION FROZE IN SECOND GEAR. PULLED OVER, TURNED OFF JEEP, RESTARTED, CONTINUED TRIP WITH NO FURTHER INCIDENTS. AUGUST 15, 2015: SLOWED FOR CONSTRUCTION ON A 2-LANE (PAVED) RURAL HIGHWAY. ENGINE LIGHT CAME ON, AND JEEP HAD POOR ACCELERATION. CONTINUED DRIVING AND GAINED SPEED. AUGUST 19, 2015: IN A LINE OF TRAFFIC ON 2-LANE RURAL (PAVED) HIGHWAY. SPEED ABOUT 45MPH. ENGINE LIGHT/SERVICE TRANSMISSION MESSAGE CAME ON. TRANSMISSION FROZE IN GEAR, WITH VERY POOR ACCELERATION. PULLED OVER, TURNED OF JEEP, RESTARTED, FINISHED REMAINING 25 MILES TO DESTINATION WITH NO OTHER INCIDENT. AUGUST 20, 2015: ON HIGHWAY12N TO GET ONTO NEW YORK STATE THRUWAY. SPEED 45-50MPH. ENGINE LIGHT/SERVICE TRANSMISSION MESSAGE CAME ON. TRANSMISSION FROZE IN GEAR. VERY POOR ACCELERATION. PULLED INTO THRUWAY ENTRY PARK & RIDE. TURNED OFF JEEP, RESTARTED, TOOK JEEP TO LOCAL DEALERSHIP. THEY DID SOFTWARE UPGRADES AND ROAD-TESTED THE JEEP, BETWEEN 8/20 AND 8/21. THEY DID NOT REPLACE ANY PARTS. DEALERSHIP DID 14-15 MILE ROADTEST. WE STAYED WITH FAMILY OVERNIGHT. I PICKED IT UP THE MORNING OF 8/21/2015. AUGUST 21, 2015: STOPPED AT CEMETERY ON WAY BACK TO FAMILY MEMBER'S HOUSE. MAYBE 6 MILES BETWEEN DEALERSHIP AND FAMILY MEMBER'S HOUSE. JEEP IDLED FOR 2-3 MINUTES AT ONE SITE, AND 5-6 MINUTES AT A SECOND SITE. WHEN I GOT BACK INTO JEEP AT THE SECOND SITE, THE ENGINE LIGHT/SERVICE TRANSMISSION MESSAGE WAS ON. PULLED OUT INTO ROADWAY, AND HAD VERY POOR ACCELERATION. PULLED BACK INTO CEMETERY, TURNED OFF THE JEEP, RESTARTED AND DROVE TO FAMILY MEMBER'S HOUSE. WE DECIDED TO TRY TO TAKE THE NYS THRUWAY FOR THE 250 MILE TRIP BACK TO OUR RESIDENCE. NO INCIDENTS ALONG THE WAY.
Power train, Engine, Aug 22, 2015
WITH OUR 2014 JEEP CHEROKEE 4CYL. WE WERE CLOSE TO A HORRIBLE COLLISION. WE WERE MERGING ONTO A MAJOR HIGHWAY WHEN THE SUV LOST POWER WHEN ACCELERATING AND THE TRANSMISSION DISENGAGED. WE WERE NEARLY SIDESWIPED BY A SEMI!!!!! WHEN GIVING THE SUV GAS, IT DOWNSHIFTED TO ACCELERATE AND THEN ALL OF A SUDDEN DISENGAGED AND THE SUV FELT LIKE IT HALTED FORWARD SLOWING DOWN TO 15MPH. IT SEEMED AS IF THE ENGINE AND TRANSMISSION WERE NOT COMMUNICATING CORRECTLY. IF THE GAS PEDAL WAS SOFTLY PRESSED THE SUV WOULD ACCELERATE, HOWEVER, IF THE GAS PEDAL WAS PRESSED DOWN FURTHER, THE TRANSMISSION WAS JUST GONE! THIS CONTINUED TO HAPPEN UNTIL THE CAR WAS POWER CYCLED OFF. THIS IS A MAJOR SAFETY CONCERN. BROUGHT IT TO THE DEALERSHIP AND THEY COULDN'T FIND ANYTHING WRONG. I AM SO SCARED TO DRIVE THIS SUV NOW. PLEASE INVESTIGATE AND HAVE A SAFETY UPDATE SOON!!!!
Power train, Aug 21, 2015
TEXT OF LETTER SENT TO JEEP/CHRYSLER ON 08/21/2015. EARLIER THIS YEAR I BEGAN EXPERIENCING POOR PERFORMANCE FROM THE TRANSMISSION IN THE JEEP I PURCHASED IN LATE DECEMBER. SHORTLY AFTER THIS BEGAN I RECEIVED A RECALL NOTICE REGARDING THE SOFTWARE GOVERNING THE TRANSMISSION. AFTER HAVING THIS, AND AN AIRBAG RECALL, ADDRESSED THE ISSUE GOT WORSE. AGAIN TAKING IT IN, THE DEALER CONFIRMED THE EXISTENCE OF THE POOR PERFORMANCE. HOWEVER, THEY HAD NO SOLUTION STATING THAT IT WAS A SOFTWARE ISSUE, CHRYSLER IS AWARE OF THE PROBLEM BUT HAS NO FIX. THIS TRANSMISSION DEFECT IS CAUSING DRIVING PROBLEMS AND UNSAFE CONDITIONS. I CAN NOT RELY ON THE VEHICLE TO ACCELERATE AT ANY TIME. EVEN DRIVING WITH EXTREME CAUTION, I HAVE BEEN LEFT IN SEVERAL UNSAFE SITUATIONS WHEN MERGING ON THE FREEWAY OR ENTERING TRAFFIC. I HAVE NOW NEEDED TO AVOID LEFT TURNS ACROSS TRAFFIC. I LIKE THE CAR IN GENERAL AND I AM ASKED ABOUT IT OFTEN. UNFORTUNATELY, I AM BEYOND DISAPPOINTED WITH THIS PROBLEM AND HAVE STATED THIS TO EVERYONE WHO ASKS ABOUT THE VEHICLE. I HAD NOT BOUGHT A BRAND NEW CAR FOR SEVERAL YEARS AND ONLY DID SO WITH THE BELIEF THAT I WOULD BE AVOIDING CAR PROBLEMS. I WOULD LIKE TO KNOW HOW CHRYSLER INTENDS TO RESOLVE THIS ISSUE AND MORE IMPORTANTLY WHEN. I HAVE COPIED THIS LETTER TO THE WASHINGTON STATE CONSUMER PROTECTION BUREAU AND THE NTHSA.
Power train, Aug 21, 2015
I WAS EXITING A HIGHWAY AND HAD SLOWED DOWN TO A NEAR STOP. WHEN I TRIED TO ACCELERATE, THE CAR WOULDN'T MOVE AND THEN LUNGED FORWARD. I NEARLY CRASHED INTO THE CAR IN FRONT OF ME. ISSUES WITH THE TRANSMISSION OF THIS VEHICLE HAVE PERSISTED SINCE I FIRST PICKED THE CAR UP IN MARCH OF 2014. IT HAS BEEN BACK TO THE DEALERSHIP EIGHT TIMES, WITH FIVE UPDATES BEING PERFORMED, NO TO AVAIL. THE VEHICLE IS UNSAFE.
Power train, Aug 19, 2015
WHILE DRIVING AN APPROX. 10 HOUR TRIP FROM COLORADO TO TEXAS VEHICLE BEGAN EXPERIENCING PROBLEMS. HALFWAY INTO THE TRIP THE CHECK ENGINE LIGHT CAME ON AFTER STOPPING TO GET FUEL. FEW MILES LATER THE TRANSMISSION NOTIFICATION APPEARED AND THE SHIFTER STARTED BLINKING WHILE IN DRIVE. CAME TO A STOP AT A STOP SIGN AND THE VEHICLE HAD PROBLEMS DOWNSHIFTING IN ORDER TO BRAKE. BRAKING TOOK LONGER THAN USUAL. CAR ROLLED BACKWARDS WHEN TAKING OFF FROM THAT SAME STOP SIGN. LOWER GEARS HAD A HARD TIME SHIFTING. RPMS UNUSUALLY HIGH AT SPEEDS OVER 60. CAR ACCELERATED ON ITS OWN MULTIPLE TIMES. CAR WOULD NOT ALLOW ANY DASH FUNCTIONS WHEN THE TRANSMISSION TEMP WOULD GO ABOVE 200. PULLED OVER SEVERAL TIMES TO LET THE ENGINE COOL. RESTARTED CAR AFTER AUTO BRAKING FEATURE PREVENTED DRIVING IN REVERSE. CAR HAD TROUBLE DRIVING UPHILL. NO WORD FROM DEALERSHIP BUT THIS IS THE 2ND TIME IN 4 MONTHS CAR HAS BEEN IN THE SHOP. FIRST TIME WAS A CHECK ENGINE LIGHT HAVING TO DO WITH THE OIL COMPONENTS. I AM TRULY CONCERNED FOR THE SAFETY OF MY CHILDREN. WHEN WILL THIS PROBLEM BE TAKEN SERIOUSLY? WHEN SOMEONE DIES??
Power train, Aug 16, 2015
VEHICLE HAS ROUGH SHIFTING ON ACCELERATION VERY JERKY DOES NOT DOWNSHIFT AFTER STOPPING , DEALER REFLASHED PROGRAMMING , VEHICLE RETURNED TO DEALER ON RECALL FOR TRANSMISSION REFLASHED AGAIN TRANNY THEN REPLACED NEW TRANNY STARTED HAVING SAME PROBLEM,WIRE REPLACED TO TRANSMISSION,TRANSMISSION NOW HAVING SAME ISSUE NOT SHIFTING PROPERLY DOWN SHIFT ERRATIC, INTERMITTENT LACK OF POWER ON ACCELERATION DUE TO TRANSMISSION NOT DOWNSHIFTING
Power train, Electrical system, Other or unspecified, Aug 15, 2015
THE CAR DID NOT ACCELERATE WHEN PEDDLE WAS PUSHED (IN HEAVY TRAFFIC) THEN JUMPED SUDDENLY TO ACCELERATE INTO ONCOMING TRAFFIC. THIS VEHICLE HAS HAD COMPLETE VALVE BODY FAILURE IN LESS THAN 3,000 MILES AND NUMEROUS UPDATES TO THE COMPUTER BECAUSE OF UNEVEN SHIFTING AND ACCELERATION. THE LATEST UPDATE SEEMED TO WORK BETTER FOR A FEW WEEKS AND NOW IS WORSE THAN PREVIOUSLY. THE CHRYSLER DEALER (RON CARTER ALVIN TEXAS) REFUSES TO RETURN MY CALLS FOR SERVICE OR TO SET A SERVICE DATE.
Power train, Aug 13, 2015
LOVE MY JEEP EXCEPT FOR VARIOUS SHIFTING AND LURCHING PROBLEMS.OCCASIONALLY LURCHES WHEN PUTTING VEHICLE IN GEAR FORWARD OR BACKWARD.LATEST PROBLEM WAS ON ACCELERATING OR LACK THERE OF.I WAS AT A LIGHT TURNING LEFT.I REALIZED A CAR COMING AT ME WAS GOING PRETTY FAST SO I PRESSED HARD ON ACCELERATOR,RPM'S SHOT UP ENGINE SOUND RACED BUT CAR ONLY CREPT FORWARD THEN APPROX 1 SECOND LATER IT CAUGHT AND I MADE THE TURN IN TIME, BARELY.THE TRANSMISSION HAS GONE FROM BEING A NUISANCE TO VERY DANGEROUS. COULD HAVE BEEN DISASTROUS CONSEQUENCES.
Power train, Engine, Aug 10, 2015
IN THE WAKE OF RECEIVING MY CAR BACK AFTER TRANSMISSION REPLACEMENT (DUE TO THE CAR SHUTTING DOWN WHILE DRIVING), I TURNED IT ON THE OTHER DAY AND ALL THE LIGHTS ON THE GEAR SHIFTER CONSOLE LITE UP AND STAYED LITE. I BROUGHT MY CAR INTO JEEP AND WAS TOLD THAT IT WAS THROWING A CODE, SOME KIND OF LOST CONNECTION ERROR BUT THEY HAVE NO IDEA WHY OR HOW TO FIX IT BECAUSE IT ISNT DOING IT ANY MORE. THIS IS THE SECOND TIME IN 2 MONTHS THAT MY CAR HAS BEEN IN THE SHOP TO FIX AN ISSUE WHICH JEEP CLAIMS IS AN ODDITY TO MY VEHICLE AND NOT A KNOWN ISSUE.
Power train, Aug 9, 2015
I OWN A JEEP CHEROKEE ALTITUDE MODEL WITH A V-6, AWD, AND THE 9-SPEED TRANSMISSION. APPROXIMATELY 700 MILES AFTER RECEIVING THE R01 SOFTWARE UPDATE TO MY TRANSMISSION, THE CAR EXPERIENCED COMPLETE TRANSMISSION SHUTDOWN. THE ENGINE CONTINUED TO RUN, BUT NO POWER WAS TRANSMITTED TO THE WHEELS. WARNING LIGHTS CAME ON READING "SERVICE TRANSMISSION", SERVICE ENGINE AND SERVICE PARKING BRAKE INDICATORS LIT UP, AND THE INFORMATION CENTER INSTRUCTED ME TO PULL OVER IN A SAFE PLACE, SHIFT INTO PARK, RESTART THE ENGINE, AND SELECT DESIRED GEAR. ONCE DONE, THE TRANSMISSION SHIFTED INTO DRIVE WITH A VIOLENT "CLUNK". THE VEHICLE WOULD MOVE THEN, BUT WITH ONLY PARTIAL POWER. THE DEALER "REFLASHED THE CONTROL MODULE" AND DECLARED THE VEHICLE REPAIRED. AFTER FOUR SUBSEQUENT EVENTS IDENTICAL TO THE FIRST, AND THREE ADDITIONAL TRIPS TO THE DEALERSHIP, I STILL DO NOT HAVE MY VEHICLE IN MY POSSESSION. THIS HAS BEEN GOING ON FOR 85 DAYS NOW. THE OBVIOUS SAFETY ISSUE OF A VEHICLE LOSING POWER AT SPEED CONCERNS ME, OF COURSE, BUT THE PROBLEM I AM EXPERIENCING SEEMS TO BE BEYOND THE ABILITY OF FCA TO REMEDY. THERE ARE MANY OF US WITH THIS EXPERIENCE, AND WE WOULD LIKE SOME ASSISTANCE.
Power train, Fuel/propulsion system, Aug 8, 2015
ORDERED CAR THROUGH BROWN MOTORS, LOCATED IN PETOSKEY MI. SALESMAN HAS BEEN CONDUCTING BUSINESS WITH THE FAMILY FOR MANY YEARS. CAR REPLACED VEHICLE AFFECTED IN A MAJOR FLOOD, AUG. 12, 2014. PICKED UP CAR FROM VEHICLE COURIER AT A LOCATION OFFSITE OF THE DEALERSHIP. WHILE DRIVING ON THE EXPRESSWAY FEW MILES AND COMING TO A STOP DUE TO TRAFFIC, I NOTICED THAT THE FRONT END ON THE PASSENGER SIDE MADE A VERY NOTICEABLE WOBBLING MOTION BETWEEN 5 AND 20 MPH. VEHICLE HAS REPEATED THE WOBBLING SPORADICALLY AT THE SAME SPEED UPON ACCELERATION AND OCCASIONALLY WHEN COMING TO A STOP. TOOK THE VEHICLE IN AND HAD TWO RECALLS PERFORMED. ONE FOR THE SIDE CURTAIN AIRBAG AND ANOTHER FOR THE TRANSMISSION MODULE. THE TRANSMISSION MODULE ADJUSTMENT DID NOTHING TO AMEND THE FRONT END WOBBLE. ALSO, ON OCCASION WHEN ACCELERATING TO PASS ANOTHER VEHICLE, THE ENGINE REVS UP TO ALMOST THE RED LINE ON THE TACHOMETER BEFORE THE TRANSMISSION SHIFTS AND THE CAR ACTUALLY INCREASES IN SPEED. LUCKILY I HAVE NEVER EXPERIENCED THIS ON A TWO LANE ROAD WHILE PASSING ANOTHER VEHICLE. OTHER THAN THAT THE VEHICLE PERFORMANCE HAS BEEN ADEQUATE.
Power train, Aug 7, 2015
WHEN DRIVING ON I-95 SOUTH IN THE LEFT LANE I WAS ACCELERATING TO PASS AND THE ENGINE SPEED DROPPED LIKE IT WAS TURNED OFF. MULTIPLE DASH LIGHTS FLASHED AND SEVERAL MESSAGES FLASHED ON DASH: SERVICE TRANSMISSION, SERVICE E-BRAKE, PUT VEHICLE IN PARK AND RESTART, ETC. VEHICLE WAS COASTING DOWN FROM 65 WITH PEOPLE CATCHING UP TO ME AND BEEPING. PARK WAS NOT AN OPTION. THE GAS PEDAL DID NOT FUNCTION. I WAS ABLE TO COAST INTO A CONSTRUCTION ZONE AND SHUT DOWN. ON FIRST RESTART IT WAS REAL ROUGH. ON SECOND RESTART ENGINE SEEMED FINE AND I HAD A MIL LIGHT AND A TRACTION CONTROL LIGHT ON THE DASH. POLICE DETAIL OFFICER ASSISTED ME OFF OF THE INTERSTATE AND IT WAS DRIVEN TO DEALER ON BACK ROADS. THEY PULLED CODES AND RE-FLASHED THE CONTROL UNITS WITH THE SOFTWARE THEY HAD APPLIED TWO DAYS BEFORE. THEY CLAIMED IT WAS A FAULTY OR INCOMPLETE UPGRADE. THEY "RE-TRAINED" THE TRANSMISSION AND IT WORKED FINE UNTIL THIS MORNING (8/7/15) WHEN IT DID IT AGAIN WHILST ACCELERATING ONTO HIGHWAY. SAME FAULTS. IT IS AT DEALER NOW AND I WANT THEM TO BUY IT BACK. IT ONLY HAS 16200 MILES AND I HAVE HAD IT LESS THAN A YEAR. I CANNOT DRIVE A VEHICLE THAT SHUTS DOWN ON THE HIGHWAY. SOMEONE IS GOING TO GET HURT OR WORSE.
Power train, Aug 7, 2015
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE AT THE DEALER, THE INSTRUMENT CLUSTER, BODY CONTROL MODULE, AND TRANSMISSION SOFTWARE WERE BEING UPDATED ON THE VEHICLE. THE CONTACT STATED THAT AFTER LEAVING THE DEALER WHILE DRIVING AT LOW SPEEDS, THE VEHICLE FAILED TO DOWN SHIFT TO SECOND AND FIRST GEAR PREVENTING THE VEHICLE FROM ACCELERATING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO ANOTHER DEALER, WHERE THE TECHNICIAN DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE UPDATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 12,000.
Power train, Other or unspecified, Service brakes, Aug 7, 2015
AFTER DOING MY HOMEWORK AND RESEARCH ON A VEHICLE WITH #1 SAFETY RATINGS IN ITS CLASS, I AM NOW IN A CONSTANT STATE OF FEAR FOR THE SAFETY OF NOT ONLY MYSELF AND MY FAMILY, BUT TO ANY OTHER INNOCENT PEOPLE AROUND ME. I TRAVEL AS LITTLE AS POSSIBLE IN A VEHICLE THAT I AM STILL IN DEBT A VERY LARGE SUM OF MONEY ON. I TOOK DELIVERY OF MY 2014 JEEP CHEROKEE TRAILHAWK, 4X4 ON MAY 28, 2014. THE FIRST ISSUE OCCURRED ON JULY 31, 2014 WHEN THE VEHICLE FELT AS THOUGH THE ENGINE DROPPED OUT INTO THE STREET OF MY NEIGHBORHOOD, DISABLING THE VEHICLE COMPLETELY; IT WAS NOT DRIVABLE, NOR WOULD IT SHIFT INTO NEUTRAL IN ORDER TO GET ONTO THE TOW TRUCK. (THE TRANSMISSION AND EMERGENCY BRAKING SYSTEMS FAILED) TO MAKE AN INCREDIBLY LONG STORY SHORT...I HAVE EXPERIENCED THIS SAME EVENT AS WELL AS MANY OTHERS CONTINUOUSLY OVER A 14 MONTH PERIOD IN REGARD TO FAILURE OF MY EMERGENCY BRAKING SYSTEM AS WELL AS MY TRANSMISSION TO INCLUDE: JERKING SO MUCH THAT MY PURSE FLIES FROM SEAT ONTO FLOORBOARD, JERKING THAT CAUSES MY DAUGHTER TO LUNGE FORWARD INTO THE BACK OF THE FRONT PASSENGER'S SEAT, A STALLED VEHICLE ON BUSY HIGHWAYS AND STREETS ON NUMEROUS OCCASIONS, SUDDEN ENGAGEMENT OF EMERGENCY BRAKE WITH THE INABILITY TO RELEASE THE BRAKE WHILE STOPPED AT TRAFFIC LIGHTS; I COULD GO ON AND ON. AFTER A TOTAL OF 20+ TRIPS TO THE DEALERSHIPS FOR REPAIRS (8-10 OF THESE OF WHICH WERE VIA TOW TRUCK), (3) NEW TRANSMISSIONS, SEVERAL REPAIRS AND MODIFICATIONS TO THE EMERGENCY BRAKING SYSTEM...MY VEHICLE IS STILL CURRENTLY OUT OF COMMISSION AND NOT IN MY POSSESSION. I RECEIVED A CALL ON TUES. OF THIS WEEK FROM THE DEALERSHIP TO INFORM ME THAT A RESOLUTION WAS MADE; YET ANOTHER TRANSMISSION WOULD BE INSTALLED IN MY DEATH TRAP OF A VEHICLE. (THIS MAKES #4) TO SAY THAT THIS IS CLEARLY THE DEFINITION OF INSANITY IS AN UNDERSTATEMENT. SOMETHING DRASTIC NEEDS TO BE DONE BEFORE PEOPLE ARE KILLED.
Power train, Aug 6, 2015
WHEN GOING DOWN 6% OR GREATER INCLINES WHILE DRIVING IN THE MOUNTAINS, PUT THE VEHICLE IN 5TH OR 4TH GEAR TO SLOW IT DOWN, BUT IF I TOUCH THE BRAKE THE CAR DOWNSHIFTS EVEN FURTHER IN WHICH IT ACTUALLY SPEEDS UP BEFORE SLOWING DOWN. CAN UNDERSTAND THIS IF WERE I USING CRUISE CONTROL, BUT NOT WHEN I TRY TO CONTROL THE VEHICLE SPEED. LIKED THE IDEA OF BEING ABLE TO SELECT A GEAR WHEN DESCENDING A HILL TO PROVIDE SOME COMPRESSION BRAKING, BUT IT SHOULD STAY IN THAT GEAR WHEN I APPLY THE BRAKES SLIGHTLY. IF APPLIED VERY HARD THEN SHOULD DOWN SHIFT TO LOWER GEARS.
Power train, Aug 5, 2015
VEHICLE TRANSMISSION FIRST FAILED IN DRIVEWAY AT START UP AT 13773 MILES AT 10 MONTHS. TRANSMISSION "SERVICE TRANSMISSION" ERROR APPEARED WITH BLINKING "P" AND WOULD NOT ENGAGE. TOWED TO DEALER. ERROR CODE RESET OVERNIGHT AND DEALER COULD NOT READ THE CODE. DEALER PERFORMED A SOFTWARE UPDATE TO THE TRANSMISSION CONTROL MODULE. TRANSMISSION WAS NOT SHIFTING SMOOTHLY ON DRIVE HOME. SECOND TRANSMISSION FAILURE OCCURRED ON NEXT MORNING AFTER PICKUP ON 3/25 AND 11 MILES. TRANSMISSION "SERVICE TRANSMISSION" ERROR APPEARED AGAIN WITH BLINKING "P". TRANSMISSION COULD ENGAGE DRIVE GEAR WITH A SEVERE LURCH. SERVICE TECH WAS ABLE TO READ A FAILURE CODE. CHRYSLER SERVICE TECH FOUND PROBLEM WITH PLUG CONNECTOR ON TRANSMISSION CONTROL MODULE AND DID ANOTHER SOFTWARE UPDATE TO TRANSMISSION CONTROL MODULE AS FIRST UPDATE WAS NOT DONE INITIALLY PER THE CORRECT PROCEDURE. TRANSMISSION WAS ABLE TO SHIFT SMOOTHLY UPON REPAIR. THIRD TRANSMISSION FAILURE OCCURRED ON 5/4 WITH 18543 MILES WHILE VEHICLE WAS ON THE HIGHWAY AT HIGHWAY SPEED OF 45 MPH APPROACHING INTERSECTION FOR LEFT TURN. VEHICLE TRANSMISSION "SERVICE TRANSMISSION" ERROR CODE APPEARED AND TRANSMISSION SHIFTED INTO NEUTRAL WITH BLINKING "D" AND LOST POWER. UNABLE TO DRIVE THRU INTERSECTION. HAD TO COAST TO STOP. TRANSMISSION LURCHED INTO PARK. TURNED VEHICLE OFF AND BACK ON. TRANSMISSION WAS ABLE TO LURCH INTO DRIVE AND DROVE ACROSS INTERSECTION TO PARK IN SAFE AREA. TRANSMISSION WAS ABLE TO SHIFT INTO AND OUT OF GEAR BUT WAS VERY JERKY WITH MECHANICAL CLUNK. THIS FAILURE IS OF SERIOUS SAFETY CONCERN DUE TO MOTION WAS UNABLE TO CONTINUE WITH VEHICLE IN CONGESTED INTERSECTION. VEHICLE IS CURRENTLY UNDERGOING EVALUATION TO DETERMINE COURSE OF ACTION BY CHRYSLER. CASE NUMBER ASSIGNED.
Power train, Aug 4, 2015
ONLY HAD VEHICLE FOR 8 MONTHS WHEN I NOTICED IT WASN'T RUNNING CORRECTLY. WHEN AT A COMPLETE STOP, MY CAR STARTED TO HESITATE WHEN I WOULD START TO ACCELERATE. WHEN IT FINALLY DECIDED TO ENGAGE, THE CAR WOULD EITHER MOVE IN SLOW JERKY SPURTS OR LUNGE FORWARD AS THOUGH I HAD FLOORED IT. AROUND THIS TIME I HAD RECEIVED TWO NOTICES THAT THE VEHICLE NEEDED TWO UPDATES: AN AIR BAG ISSUE AND TRANSMISSION UPDATES. I TOOK MY VEHICLE TO DEALERSHIP FOR AN OIL CHANGE AND THE UPDATES ON 03/28/15. I EXPLAINED TO THE GENTLEMAN BEHIND THE COUNTER ABOUT MY CARS UNUSUAL BEHAVIOR, AND HE ASSURED ME THE UPDATES WOULD TAKE CARE OF IT. SINCE THE UPDATES WERE INSTALLED, I HAVE NOTICED THINGS HAVE GOTTEN WORSE. MY CAR IS MORE UNPREDICTABLE NOW. THERE ARE TIMES WHEN I AM GOING UP A HILL AND START TO LOSE MOMENTUM. I DARE NOT TRAVEL TOO FAR, FOR FEAR I WON'T BE ABLE TO GET UP TO SPEED TO MERGE INTO TRAFFIC. DURING THESE POWER LOSSES, I HAVE HAD THE PEDAL TO THE FLOOR AND SAW THE ODOMETER GO BACKWARDS. I DID TAKE MY VEHICLE BACK TO THE DEALERSHIP FOR THEM TO LOOK IT OVER IN JUNE. UNFORTUNATELY, I WAS TOLD THAT MY CAR WAS FINE. THIS IS A DISASTER WAITING TO HAPPEN. I FEEL THAT ONE DAY I MAY END UP IN AN ACCIDENT BECAUSE OF THE ERRATIC TRANSMISSION SHIFTING.
Steering, Power train, Wheels, Jul 31, 2015
TRANSMISSION SHIFTING PROBLEMS CAUSING HESITATION AND/OR FORWARD LURCHING, HIGH ENGINE REVVING, FRONT END WHEEL HOP. ALL WARRANT A HUGE SAFETY CONCERN. VEHICLE HAS BEEN IN FOR SERVICE 13 TIMES OVER THE LAST 14 MONTHS AND HAS STILL NOT BEEN REPAIRED. SEVERAL STAR CASES OPENED WITH NO RESOLUTION. ALL CONCERNS CONFIRMED BY TECHNICIAN TEST DRIVE ON 6 DIFFERENT OCCASIONS AND HAS CURRENTLY BEEN IN THE SHOP FOR FIVE DAYS.
Power train, Jul 30, 2015
ON AN INTERSTATE HIGHWAY, ON A SLIGHT UPHILL INCLINE AT 70 MILES PER HOUR, SURROUNDED BY OTHER TRAFFIC INCLUDING SEMITRAILERS, THE JEEP ABRUPTLY LOST FORWARD POWER, ACTING LIKE IT HAS SHIFTED INTO NEUTAL. THIS LOSS OF POWER WAS ACCOMPANIED BY FLASHING DASHBOARD INDICATIONS OF TRANSMISSION FAILURE AND BY HORRIFIC CLUNKING SOUNDS AND SHUDDERS FROM UNDERNEATH. I WAS ABLE TO DRIFT, MIRACULOUSLY, TO THE SHOULDER WITHOUT BEING KILLED. EVENTUALLY RESTARTED AND LIMPED TO A DEALER. DEALER KEPT JEEP TWO DAYS, SAID THEY REPLACED A "CONTROL MODULE", AND THAT IT WAS FIXED. NOT SO. ABOUT THIRTY DAYS LATER, AND WITHIN A WEEK OF HAVING THE JEEP CHECKED OVER AT A DIFFERENT DEALER, IT HAPPENED AGAIN, THIS TIME AT ABOUT 25 MPH IN A RESIDENTIAL AREA DOWN A GENTLE DECLINE. JEEP HAD NO SUGGESTIONS FOR ME OTHER THAN TOW IT SOMEWHERE. LOST A FULL WORKDAY MESSING AROUND WITH THEM SEEKING A SOLUTION. NOW, DAYS LATER, I HAVE NO COMMUNICATION FROM THE DEALER OR FROM CHRYSLER/JEEP EXCEPT AN EMAIL SAYING THAT THE DEALER HAD DISCOVERED "CODES". NO WORD ON WHAT IS WRONG WITH THIS TRANSMISSION, OR WHETHER JEEP CAN ACTUALLY FIX IT OR MERELY KEEP TOWING IT AFTER IT LEAVES ME ON THE SIDE OF THE ROAD OR GETS ME KILLED OR WORSE. COMPLETELY UNRELIABLE, UNSAFE, AND APPARENTLY IRREPARABLE. CHRYSLER/JEEP NEEDS TO GET THIS JUNK OFF THE ROAD BEFORE SOMEONE GETS KILLED! UPDATED 09/15/15*LJ *CN
Power train, Jul 29, 2015
9 SPEED TRANSMISSION STARTED HAVING HARD UP AND DOWN SHIFTS AT AROUND 10K MILES (MARCH 2015). THIS WAS NEAR TIME THE FCA ISSUED A SERVICE BULLETIN ON TCM AND PCM FOR KNOWN SOFTWARE CONTROL PROBLEMS WITH TRANSMISSION. SW UPDATES WERE PERFORMED, YET TRANSMISSION CONTINUED TO SHIFT ERRATICALLY. PROBLEM THEN DEVELOPED INTO LURCHING DURING STOPS AND HESITATION WHEN ATTEMPTING TO MOVE. THE HESITATION PRESENTS SERIOUS CONCERN AS THE ABILITY TO ENTER TRAFFIC OR MERGE BECOMES DIFFICULT AND DANGEROUS IF THE TRANSMISSION REFUSES TO ENGAGE. TOOK BACK TO DEALERSHIP IN JUNE. MULTIPLE ATTEMPTS WITH SW UPDATES. FCA ULTIMATELY DECIDED TO REPLACE ENTIRE TRANSMISSION. IT HAD 13.8K MILES ON IT. A MONTH LATER IT IS SHIFTING HARD AND LUGGING AGAIN. BACK AT DEALERSHIP. NOT CLEAR WHAT FCA WITH DO/OFFER NOW, AS THEY DON'T SEEM TO KNOW WHAT IS WRONG.
Power train, Electrical system, Engine, Jul 29, 2015
I PURCHASED MY BRAND NEW 2014 JEEP CHEROKEE WITH 30 MILES. AFTER ABOUT 1500 MILES IT BEGAN SHIFTING VERY HARD IN LOW GEARS JERKING , IT RED LINES EXTREMELY HARD TO WHERE IT WILL JOLT THE JEEP AND WHEN I COME TO A STOP IT WOULD BEGIN RAISE RPMS AND ACCELERATE. IT WOULD SCARE ME SENSELESS. I TOOK IT TO THE DEALERSHIP THEY SAID THAT'S HOW IT PERFORMS AND MADE ME LEAVE. 400 MILES LATER THE TRANSMISSION COMPLETELY BLEW OUT GOING 50 IN LA TRAFFIC. IT WAS ON BACK ORDER FOR A MONTH. SINCE THEN I HAVE TAKEN IT IN 8 TIMES FOR THE SAME PROBLEM A FEW TIMES THEY HAVE UPDATED THE TCM NOW THEY ARE SAYING THERE IS NO CODES AND THEY CANNOT DUPLICATE IT, EVEN THOUGH IT DOES IT EVERY SINGLE TIME. THE JEEP WILL NOT KNOW WHAT GEAR TO SHIFT AND LEAVE ME STRANDED IN INTERSECTIONS BEFORE IT SHIFTS AND PEELS OUT. WHEN I BREAK IT'LL PICK UP SPEED IT IS EXTREMELY UNSAFE AND UNRELIABLE. JEEP HAS NO FIX FOR IT AND WILL NOT BUY IT BACK NOR COMPENSATE ME IN ANYWAY THIS ISN'T RIGHT AND THEY SHOULD BE FORCED TO BUY THESE BE BACK. LAST WEEKEND I TOOK IT ON A TRIP GOING DOWNHILL AT 60 MPH 2000 RPM I TAPPED THE BREAK AND THE JEEP REVVED TO 5000 RPMS ALSO MY HORN IS HE HARDEST HORN TO PUSH EVER IT DOES NOT WORK. THE SERVICE DEPARTMENT SAID ITS A LITTLE HARDER THAN NORMAL BUT THEY CANNOT REPLACE IT SINCE IT DOESN'T GIVE A CODE .EVERYONE AND THEIR MOTHER IS CONCERNED AND COMPLAINS ABOUT THIS ISSUE. ONE DAY THIS THING IS GOING TO GET ME IN A WRECK. I PAID GOOD MONEY FOR THIS VEHICLE I JUST WANT SOMETHING SAFE AND RELIABLE FOR MY FAMILY. I WISH JEEP CHRYSLER HOWEVER IT IS WOULD JUST DO THE RIGHT THING.