2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints: power train
1,469 reports, newest first. Show all
Power train, Jul 28, 2015
I WAS DRIVING THROUGH TOWN ON 7/2/15 AND ALL OF A SUDDEN THE DASHBOARD LIT UP AND THE CAR WENT INTO NEUTRAL, I WAS ABLE TO DRIFT INTO A SAFE AREA. I TURNED THE CAR OFF AND WAITED 2 MINUTES, STARTED THE CAR, EVERYTHING SEEMED OK EXCEPT THE CHECK ENGINE LIGHT WAS ON. WHEN I PULLED AWAY THE TRANS WOULD NOT GO OVER 45 MPH. I CALLED DEALER AND THEY SAID TO BRING IT IN IMMEDIATELY. 5 DAYS LATER THEY CHARGED ME $100 FOR A "FLASH" DOWNLOAD TO TRANS. I PICKED THE CAR UP AND WITHIN 48 HOURS THE SAME THING HAPPENED AGAIN (8 TIMES IN 1 DAY), THEY TOLD ME TO BRING IT IN, I DID (ASKED FOR A LOANER VEHICLE, THEY SAID THEY WOULD HAVE TO CHARGE ME), THEY TOLD ME THERE WERE NO RECORDED FAULTS IN THE COMPUTER, A MECHANIC DROVE IT HOME 2 DAYS TO GET IT TO FAIL. 6 DAYS LATER I PICKED IT UP AFTER THEY INSTALLED A TRANSMISSION CONTROL MODULE AT NO CHARGE. 24 HOURS LATER IT HAPPENED AGAIN, I WAS ABLE TO DRIFT INTO A SAFE AREA. I TURNED THE CAR OFF AND WAITED 2 MINUTES, STARTED THE CAR, EVERYTHING SEEMED OK EXCEPT THE CHECK ENGINE LIGHT WAS ON, AS OF YESTERDAY THE CAR IS BACK IN THEIR SHOP AND THEY TOLD ME THEY WILL CALL THE FACTORY AGAIN TO SEE WHAT THEY CAN DO????? I'M A TRAVELING SALESMAN AND I'M VERY CONCERNED THAT THIS ISSUE WILL CAUSE AN ACCIDENT (IF I CAN'T DRIFT INTO A SAFE AREA TO "RESET" THE CAR) AND I HAVE DEVELOPED NO FAITH IN JEEP'S ABILITY TO FIX THIS PROBLEM! UPDATED 09/17/15*LJ UPDATED 12/11/2017*CN
Power train, Jul 27, 2015
NO REAL PROBLEMS WITH OUR JEEP UNTIL WE TOOK IT IN FOR AN OIL CHANGE AND THEY PROVIDED THE "REPROGRAM PCM TCM UPDATE CAMPAIGN." AFTER THAT UPDATE THE JEEP WOULD CLUNK, STALL, AND NOT ACCELERATE THROUGH TURNS. TWO WEEKS AGO THEY "GOT A NEW UPDATE" THAT WAS TO FIX THE PREVIOUS UPDATE. NOW WE ARE GOING BACK AGAIN THIS WEEK. THOUGH, WHEN I GO TO THE JEEP RECALL SITE AND ENTER MY VIN THERE IS NO RECORD OF THIS NEW UPDATE.
Power train, Jul 27, 2015
WHILE SHIFTING AT LOW SPEEDS THE VEHICLE CONTINUES TO NOT SELECT THE CORRECT GEAR IN THE POWER TRAIN / TRANSMISSION. MORE OFTEN THAN NOT, WHEN SHIFTING FROM REVERSE TO DRIVE IT SELECTS 2ND OR 3RD GEAR AND WHEN IT DOESN'T MOVE FAST ENOUGH IT SLAMS INTO 1ST. WHILE IN DRIVE TAKING OFF FROM STOP LIGHT FOR INSTANCE, THE GEARS OFTEN START WITH 2ND OR 3RD GEAR AGAIN AND WILL NOT TOO OFTEN REVERT TO 1ST GEAR, IT JUST ALLOWS FOR A VERY SLOW START. WHILE VISITING THE DEALERSHIP SEVERAL TIMES FOR THIS ISSUE, THE DEALER / SERVICE PERSON ADVISES ME IT'S A MATTER OF TIME BEFORE THE TRANSMISSION / GEARS EXPLODE FROM THIS VERY ISSUE AND CHRYSLER KNOWS ABOUT THE ISSUES BUT CONTINUE TO SEND OUT RECALL NOTICES FOR FIXES.
Power train, Jul 26, 2015
IMMEDIATELY AFTER PURCHASE, I NOTICED A DEGREE OF SLUGGISHNESS DURING TRANSMISSION SHIFTS AND LACK OF ABILITY TO REACH 9TH GEAR USING THE AUTOMATIC TRANSMISSION IN DRIVE MODE. 9TH GEAR IS UNATTAINABLE. THE DEALER TOLD ME THAT THE TRANSMISSION "LEARNS" TO AN INDIVIDUAL'S DRIVING STYLE; BE PATIENT. AT 3775 MILES 4 AUG. 2014, I RETURNED THE VEHICLE TO THE DEALER, AND THEY DID, AS THEY TERMED IT, A SOFTWARE UPDATE; BUT THE UPDATE DIDN'T REALLY FIX THE PROBLEM. ON 09 APR., 2015 I AGAIN RETURNED THE VEHICLE TO THE DEALER WITH THE SAME COMPLAINT. THEY REPORTED THAT THEY HAD PERFORMED A REPROGRAM OF TRANSMISSION AND POWERTRAIN CONTROL MODULES (R01 18-R0-11-84 0.5 & 18-RO-11-52 0.8). SINCE THEN, MY VEHICLE HAS BEEN PERFORMING EVEN WORSE. APPROACHING AN UPHILL INCLINE, THE TRANSMISSION DOESN'T DOWNSHIFT UNTIL IT NEARLY STOPS; THEN IT SUDDENLY AFTER 3-5 SECONDS, LUNGES FORWARD. ALSO I EXPERIENCED A NEAR 'T' BONE MISS, AS I ATTEMPTED TO ACCELERATE FROM A STOP SIGN BECAUSE. THE VEHICLE SEEMED TO BE STUCK IN A HIGH GEAR AND WOULDN'T RESPOND EXPECT IN A SLUGGISH WAY THAT ONLY GOT ME IN THE WAY OF APPROACHING TRAFFIC. BY AGGRESSIVELY PUSHING ON THE GAS IT EVENTUALLY SHIFTED AND BOLTED OUT OF THE WAY OF ONCOMING TRAFFIC. I CONTACTED THE DEALER ABOUT THIS, AND WAS TOLD THERE IS ANOTHER SOFTWARE UPDATE DUE ABOUT THE END OF JUNE 2015. I CONTACTED THEM AGAIN DURING THE WEEK OF 6 JULY, BUT WAS TOLD THAT THERE IS NO UPDATE. FRANKLY, I'M AFRAID TO DRIVE IT. IT JUST ISN'T SAFE BEHAVING IN THIS UNPREDICTABLE MANNER. I'VE GIVEN IT ENOUGH MILES TO ALLOW THE TRANSMISSION/DRIVETRAIN TO LEARN MY DRIVING HABITS. WHEN I DO DRIVE IT, I'M RELUCTANT TO HAVE ANYONE ELSE IN THE VEHICLE. IS THERE ANYTHING THAT YOUR OFFICE/NHTSA CAN DO TO MOTIVATE CHRYSLER-FIAT TO ELIMINATE THIS CONCERNING ISSUE? THE DEALER IS YORK, 500 PRESCOTT LAKES PARKWAY, PRESCOTT, AZ 86301.
Power train, Jul 23, 2015
VEHICLE OFTEN LUNGES/SHIFTS HARD, BUT, LAST WEEK, I WAS DRIVING AND THE ACCELERATION JUST SEEMED TO STOP. I PUT THE CAR IN NEUTRAL AND BACK INTO DRIVE AND IT RESOLVED THE ISSUE. BUT, I DID CONSIDERED PULLING OFF OF THE ROAD. GOING FOR R05 RECALL SERVICE NEXT WEEK AND WILL GET THIS PROBLEM LOOKED AT - AT THAT TIME.
Power train, Fuel/propulsion system, Jul 21, 2015
ON APRIL 1, 2015 WHILE ACCELERATING FROM A COMPLETE STOP TO MERGING INTO ON COMING TRAFFIC THE TRANSMISSION DISENGAGED AND THE CAR LOST ALL POWER. WARNING CAME ON THE DASH TELLING ME " TRANSMISSION NEEDS SERVICE. NO POWER. PULL OVER TO SIDE OF ROAD. PUT CAR IN PARK AND SHUT OFF ENGINE." THIS HAPPENED AGAIN ON JULY 17, 2015 WHILE MY WIFE WAS MAKING A LEFT HAND TURN FROM A COMPLETE STOP. THE TRANSMISSION DISENGAGED AGAIN AND SHE LOST ALL POWER. SHE WAS NEARLY REAR ENDED BY A SEMI TRUCK WHO WAS BEHIND HER BUT MADE THE LEFT HAND TURN WITHOUT SLOWING DOWN. SHE HAD OUR 2 GRAND DAUGHTERS IN THE BACK SET AND WAS SCARED AND AFRAID FOR THEIR SAFETY. THIS 2014 JEEP CHEROKEE MODEL HAS HAD CONTINUED ISSUES WITH THE 9 SPEED TRANSMISSION AND ALL JEEP DOES IS ISSUE SOFTWARE UPGRADES TO TRY TO ELIMINATE THE SHIFTING AND POOR ACCELERATION PROBLEMS THIS TRANSMISSION CONTINUES TO HAVE. WITH THE TRANSMISSION DISENGAGING AT LOWER SPEEDS SOMEONE IS GOING TO GET KILLED IF NOT SERIOUSLY HURT. THE NHTSA NEEDS TO ISSUE A RECALL TO JEEP BEFORE SOMEONE IS KILLED BY THIS FAULTY TRANSMISSION THAT WAS BROUGHT TO MARKET BEFORE LONG TERM TEST COULD BE CONDUCTED ON IT TO MAKE SURE IT FUNCTIONS PROPERLY AND SAFELY.
Power train, Air bags, Other or unspecified, Jul 17, 2015
BACKED OUT OF DRIVEWAY THEN WARNING LIGHT/SYMBOL AND TONE CAME ON THAT THE 4 WHEEL DRIVE SYSTEM WAS UNAVAILABLE AND SERVICE REQUIRED, SERVICE AIRBAG WARNING CAME ON AS WELL AS SERVICE PARKING BRAKE, LIMPED BACK INTO DRIVEWAY BARELY. TURNED VEHICLE OFF RESTARTED STILL GETTING WARNINGS AND TRIED TO MOVE VEHICLE MOTOR REVVED BUT VEHICLE DIDN'T MOVE FORWARD OR REVERSE. GOT ANOTHER WARNING TO PUT VEHICLE INTO PARK THEN SELECT GEAR. CURRENTLY WAITING FOR TOW TRUCK. JEEP WON'T MOVE IN DRIVE OR REVERSE NOW. SUSPECT TRANSMISSION ISSUE.
Power train, Jul 14, 2015
WHILE DRIVING ON THE FREEWAY THE VEHICLE DISENGAGED THE TRANSMISSION LEAVING THE CAR TO COAST WITH NO POWER. ENGINE STILL RAN BUT WHEN YOU TRIED TO HIT THE GAS THE VEHICLE JUST COASTED ENDANGERING THE OCCUPANTS. THIS IS THE 3RD TIME THIS HAS HAPPENED. THE FIRST TWO TIMES MY TEENAGE SON WAS DRIVING ON A NARROW WINDING ROAD. WE HAVE BROUGHT THE VEHICLE INTO JEEP AND EACH TIME THEY SAY IT IS A SOFTWARE ISSUE AND THEY UPDATED THE SOFTWARE AND SAID EVERYTHING IS FINE. THE THIRD TIME HAPPENED WHILE I WAS DRIVING DOWN THE FREEWAY DISABLING THE VEHICLE. WHEN YOU TURN THE VEHICLE OFF AND THEN ON AGAIN THE TRANSMISSION BEGINS TO WORK BUT GIVES YOU A SERVICE TRANSMISSION ERROR
Power train, Seats, Other or unspecified, Jul 10, 2015
I BOUGHT A PRE-OWNED CERTIFIED JEEP CHEROKEE 2014 FROM DAVID'S DODGE, JEEP, AND CHRYSLER LAST WEEK MONDAY, JUNE 6TH, 2015. I HAD A MAJOR ISSUE OCCUR A WEEK LATER ON THE HIGHWAY WHILE TRAVELING 65 MPH THE CAR LOSS TRACTION CONTROL, 4 WHEEL DRIVE, AND THE ABILITY TO ACCELERATE. I WAS IN A CATTLE SHOOT AND HAD TO COAST THE CAR DOWN THE HIGHWAY TO PULL OVER. A SERVICE ENGINE LIGHT ALONG WITH WARNINGS ABOUT THE TRACTION CONTROL AND TRANSMISSION WERE SHOWN. I PULLED TO THE SIDE OF THE ROAD AND PUT THE CAR IN PARK WHICH RESULTED IN A HARD JERK FROM MOVING THE CLUTCH FROM DRIVE TO PARK. I RESTARTED THE CAR AND THE CAR WAS IDLING AT AN ABNORMALLY HIGH RPM. I PUT THE CAR IN DRIVE AND NOTICED A JERK ONCE AGAIN WHEN MOVING THROUGH THE GEARS. THE CAR ALSO SHIFTED VERY HARD FOR ABOUT 45 MORE MILES. I CALLED THE DEALERSHIP WHO INFORMED ME THAT MY CAR REQUIRED AN UPDATE TO THE TRANSMISSION WHICH WAS PREFORMED THAT DAY. AS AN ENGINEER I FIND IT UNACCEPTABLE THAT THE DEALERSHIP SOLD A CAR WITH THE POTENTIAL TO CRASH ON THE HIGHWAY DUE TO NEGLIGENCE WITH REGARDS IGNORING A CRUCIAL UPDATE LIKE THE TRANSMISSION. AFTER THE UPDATE TO THE TRANSMISSION THE CAR IS SHIFTING VERY HARD FROM GEAR TO GEAR AND SEEMS TO BE GIVING A SHALLOW SHIFT TO 1ST GEAR WHEN THE CAR IS AT A COMPLETE STOP. MONDAY, 13TH, 2015, I HAVE AN APPOINTMENT FOR TWO OTHER ISSUES A SQUEAK IN THE REAR PASSENGER SEAT AND AN INTERFERENCE ISSUE WITH THE SIRUSXM. AS AN ENGINEER IT IS OBVIOUS THAT THERE IS A DEEP UNDERLYING PROBLEM WITH THE 9 SPEED TRANSMISSION I WILL BE ASKING FOR THE DEALERSHIP TO REPLACE THE TRANSMISSION AS THE UPDATE WAS NOT EFFECTIVE CAUSING ROUGH SHIFTING AND A LOSS OF ACCELERATION IN THE SHIFT FROM HIGH TO LOW GEARS.
Power train, Jul 9, 2015
AFTER REPEATED UPDATES AND SEVERAL COMPLAINTS TO THE SERVICE DEPARTMENT OF; THE ENGINE FAN TURNING ON OFTEN, THE CAR LURCHING FORWARD AT START, AND INCONSISTENT IDLING THE TRANSMISSION NOW NEEDS REPLACED. I WAS DRIVING UNDER REGULAR CONDITIONS AND MY "CHECK ENGINE" LIGHT CAME ON, TOOK IT TO THE DEALER AND THEY SAID THE TRANSMISSION NEEDS TO BE REPLACED. (I SHOULD NOTE THAT I AM ON VACATION IN FLORIDA, OVER A THOUSANDS MILES FROM MY HOME IN CHICAGO.) I HAVE BEEN WAITING FOR THE NEW TRANSMISSION FOR OVER A WEEK AND THEY JUST ADDED ANOTHER WEEK....UPDATED 09/28/15 *BF UPDATED 11/08/2017*CN
Power train, Jun 30, 2015
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING AT 50 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE HESITATED BEFORE ACCELERATING. IN ADDITION, THE CONTACT STATED THAT WHILE AT A STOP, THE VEHICLE JERKED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V041000 (AIR BAGS) AND 14V392000 (SUSPENSION); HOWEVER, THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Power train, Jun 30, 2015
4 SEPERATE OCCASATIONS THE TRANSMISSION HAS WENT WACKY ON THIS VEHICLE. THE FIRST WHILE DRIVING, IT BECAME UNCONTROLABLE AND JERKY TO THE POINT I ALMOST RAN A STOP SIGN, AND NEARLY RAN OFF THE ROAD. THE NEXT THREE TIME I WAS PARKED BUT THE TRANSMISSION SAYS IT WAS IN PARK, BUT STILL GIVES AWAY AND IF YOUR NOT QUICK ON THE BRAKES IT WILL ROLL AWAY. HAVE GOTTEN A LOOK LIKE I'M MAKING THIS STUFF UP AT THE DEALERSHIP EACH AND EVERY TIME. THEY JUST JUST RESET THE CODES, THEN IT HAPPENS AGAIN. FINALLY, THEY AGREED IT NEEDED A NEW TRANSMISSION. I DON'T UNDERSTAND WHY THERE HASN'T BEEN A RECALL ON THE 2014 JEEP CHEROKEE.
Power train, Electrical system, Engine, Jun 29, 2015
THE VEHICLE LUNGES AFTER YOU STOP AS IF IT IS DOWN SHIFTING. SOMETIMES IT BANGS AND JUMPS SUDDENLY WHEN TAKING OFF FROM A STOP. THE TRANSMISSION SEEMS TO HAVE NOT DOWN SHIFTED AND IS IN TOO HIGH A GEAR CAUSING THE ENGINE TO PAUSE BEFORE SUDDENLY DOWNSHIFTING AND SUDDENLY ACCELERATING WHICH SOMETIMES IT TO ABRUPT AND YOU HAVE TO SLAM ON THE BRAKES TO KEEP FROM HITTING TRAFFIC. WE HAVE HAD SEVERAL REPROGRAMS OF THE TRANSMISSION WITHOUT ANY RESOLUTION. THE LAST CAUSED THE CAR TO SUDDENLY LUNGE AND JUMP OUT INTO TRAFFIC WHILE SITTING AT A STOP WITH THE BRAKE ON AND NO GAS APPLIED. WE COULD HAVE CAUSED AN ACCIDENT... THE MOTOR HAS STARTED LEAKING OIL FROM THE OIL FILTER AND COOLER ASSEMBLY ON TOP OF THE 3.2 LITER V6. IT APPEARS IT HAS A BAD GASKET OR SEAL OR IT MAY BE CRACKED. I SEE SEVERAL OTHER OWNERS COMPLAINING OF THIS BE CAUSE YOU CAN SMELL BURNING OIL, WE REMOVED THE TOP ENGINE COWL AND CARRY A FIRE EXTINGUISHER JUST IN CASE IT CATCHES FIRE. IT APPEARS THAT YOU COULD EASILY LOSE MOST OF THE OIL AND SEIZE THE MOTOR NOT TO MENTION CATCH ON FIRE. THE REAR HATCH CAMERA AND CONTROLS MALFUNCTION IN WET WEATHER. THE CAMERA TURNS TO SNOW OR MOVING OBJECTS APPEAR FRAME BY FRAME AND NOT IN REAL TIME. THE CONTROLS FAIL TO ALLOW GATE OPERATION. I CONTACTED JEEP TODAY AND AM TAKING IT IN FOR THE OIL ISSUE AND WILL TRY TO GET THEM TO FIX THE TRANSMISSION AND REAR GATE ISSUES. THIS IS A DANGER TO DRIVE WHEN IT CAN LAUNCH INTO TRAFFIC OR LEAK OIL CAUSING A FIRE OR SHORT OUT THE GATE FROM AN ELECTRICAL FIRE. JEEP NEEDS TO GET THESE ISSUES ADDRESSED.
Steering, Power train, Vehicle speed control, Jun 23, 2015
WHILE IN MOTION, THE CAR STALLED. THE CAR WOULD NOT THEN SHIFT TO ANY GEAR. AFTER CONTINUOUSLY TRYING TO SHIFT GEARS, THE CAR WOULD JUMP FROM PARK TO DRIVE. LITERALLY JUMP. I HAD TO DRIVE HOME (A FEW BLOCKS) WITH MY HAZARDS ON PRAYING ALL THE WAY. I CALLED HUNTINGTON BEACH JEEP FIRST THING IN THE MORNING. THEY TOWED THE CAR TO THE SERVICE DEPT. I WAS TOLD THE TRANSMISSION WOULD BE FIXED. I TRIED TO UPGRADE OUT OF THE SHOTTY CHEROKEE TO A GRAND CHEROKEE FOR SAFETY REASONS BUT THE DEALER WOULD NOT FORGIVE THE NEGATIVE EQUITY IN THE CAR AS WE'VE HAD IT FOR A YEAR. HE INSISTED WE PUT MORE MONEY DOWN AND HAVE A CAR PAYMENT OF $600-700 DOLLARS. WE REFUSED. WE FEEL JEEP DOES NOT CARE ABOUT THE SAFETY BUT ONLY THE NUMBER OF CARS THEY SELL EACH MONTH WHICH IS A SAME. THANK GOD WE DIDN'T HAVE A CAR ACCIDENT AS THEY MY FAMILY WOULD BE PLANNING A FUNERAL. MAYBE THAT IS WHAT IT WILL TAKE.
Power train, Jun 22, 2015
I WAS DRIVING IN THE FAR LEFT LANE ON THE FREEWAY AT APPROXIMATELY 68 MILES PER HOUR WHEN SUDDENLY MY VEHICLE SHOOK AND THE TRANSMISSION STOPPED FUNCTIONING. IT LEFT ME IN A VERY DANGEROUS SITUATION AS I HAD TO SLOWLY DRIFT TO THE SHOULDER LANE WITH FAST VEHICLES APPROACHING BEHIND ME. I COULD HAVE EASILY BEEN REAR-ENDED AT A 65+MPH SPEED AS I WAS NOT ABLE TO ACCELERATE TO MOVE TO THE SHOULDER SAFELY AT A NORMAL SPEED. I WAS AT THE MERCY OF CARS BEHIND ME THAT NOTICED MY HAZARDS AND SLOWED DOWN TO LET ME OVER. THE SERVICE TRANSMISSION MESSAGE BEGAN TO DISPLAY AS WELL AS THE CHECK ENGINE LIGHT. THE MESSAGE DISPLAY INSTRUCTED ME TO PUT THE VEHICLE INTO PARK THEN BACK INTO DRIVE. ONCE ON THE SHOULDER I DID AS THE DISPLAY MESSAGE INSTRUCTED BUT STILL ONCE IN DRIVE MY VEHICLE WOULD NOT ACCELERATE AT ALL WHILE PRESSING ON THE GAS. AFTER 4 ATTEMPTS I DECIDED TO TRY TO MANUALLY SHIFT THE GEARS WHICH FINALLY GOT MY CAR MOVING. I HAVE AN APPOINTMENT TO TAKE MY CAR IN FOR SERVICE TOMORROW. THE CAR HAS LESS THAN 8,000 MILES ON IT AND I HAVE HAD IT FOR LESS THAN 1 YEAR.
Power train, Jun 22, 2015
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE'S SPEED DECREASED INDEPENDENTLY TO 30 MPH WITHOUT WARNING. ADDITIONALLY, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,100.
Power train, Jun 22, 2015
WIFE WAS DRIVING NEW VEHICLE TO WORK TRAVELING APPROXIMATELY 20 MPH. VEHICLE STALLED. TRIED TO RESTART AND THE EN DRIVE ON. SERVICE TRANSMISSION APPEARED IN DASH. THE CHECK ENGINE LIGHT CAME ON AND THE DRIVE INDICATOR WAS FLASHING. VEHICLE STALLED AGAIN. RESTARTED AGAIN AND VEHICLE MOVED ROUGHLY STUCK IN ONE GEAR ACTING LIKE IT WAS GOING TO STALL AGAIN. DEALER WAS CALLED TO COME GET THE VEHICLE FOR SERVICE. THE DEALER COMPLETED UPDATE FOR DRIVEABILITY. NO OTHER PROBLEMS FOUND AT THAT TIME. BEGAN TO NOTICE ROUGH SHIFTS SOMETIMES AROUND 8000 MILES. I WAS DRIVING IN TOWN ON 06/21/2015 AND CAR STALLED HOLDING UP TRAFFIC. SAME SCENARIO OF STUCK IN ONE GEAR,CHECK ENGINE LIGHT ON,SERVICE TRANSMISSION LIGHT ON AND THE DRIVE INDICATOR FLASHING ON AND OFF. HAD TO RESTART TWICE AND LIMPED HOME. TAKING BACK TO DEALER TODAY. MILEAGE 14889.
Power train, Other or unspecified, Jun 21, 2015
STARTED CAR IN THE GARAGE, PUT THE CAR IN REVERSE AND THE DASH LIGHTS WERE BLINKING AND THE RADIO DISPLAY FLASHED AND SAID SERVICE TRANS AND THE SERVICE TRANS STAYS LIT. HAD THE CAR TOWED TO THE FULLER DEALER ON RT 22. SOMERVILLE NJ. GOT THE CAR BACK 8/8/14. THE TRANSMISSION CONTINUES TO GIVE ME PROBLEMS WHILE SHIFTING. AT TIME I CAN STEP ON THE GAS TO ACCELERATE AND THE CAR DOESN'T MOVE THAN ALL OF A SUDDEN WILL RUSH FORWARD. SLOWING DOWN AND GOING AROUND A TURN IS THE WORST BECAUSE STEPPING BACK ON THE GAS THE CAR FEELS AS IF IT'S GOING TO STOP THEN AT ONCE IT WILL RUSH FORWARD AS IF I WAS STEPPING ON THE GAS ALL THE WAY TO THE FLOOR. HAD THE CAR BACK AND ON 8/21 WAS PULLING OUT OF THE DRIVEWAY AT WORK AND HEARD A TERRIBLE GRINDING NOISE AND LOST ABILITY TO STEER THE CAR. HAD IT TOWED AND THE DEALER CALLED THE NEXT DAY TO TELL ME THAT THE LEFT FRONT AXLE HAD SNAPPED AND WAS PROBABLY A DEFECTIVE ONE FROM THE MANUFACTURER. I WANT TO GET RID OF THE CAR BECAUSE I DON'T FEEL SAFE DRIVING IT. I'M AFRAID IF I EVER NEED TO STEP ON THE GAS TO GET OUT OF THE WAY OF SOMETHING, I WILL NOT BE ABLE TO AND WILL BE INVOLVED IN AN ACCIDENT. TERRIBLE TRANSMISSION AND WILL BE DISCUSSING MY CONCERNS WITH MY LAWYER.
Power train, Jun 19, 2015
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING 10 MPH, THE TRANSMISSION SEIZED AND THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED, BUT THE TECHNICIAN CLEARED THE VEHICLE'S COMPUTER CODES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 6,000.
Power train, Jun 18, 2015
THE TRANSMISSION IN SHIFTING FROM FIRST TO SECOND HAS A VIBRATION. TOOK IT IN TWICE AND THEY MADE SOME SORT OF ADJUSTMENT. NOW IT STILL HAS VIBRATION AND THE SHIFTING IS WORSE FROM SECOND TO FIRST DOWNSHIFTING. YOU HAVE TO COME TO ALMOST A COMPLETE STOP BEFORE IT WILL DOWNSHIFT TO FIRST TO GET UP A HILL. NOW WHEN YOU STEP ON THE GAS TO PASS SOMEONE THERE IS A LONG HESITATION BEFORE IT SHIFTS TO GO FASTER. TERRIBLE TRANSMISSION ON A BRAND NEW VEHICLE I JUST WASTED FORTY THOUSAND DOLLARS WHICH I HAVE TO PAY OFF FOR THE NEXT FOUR YEARS.
Power train, Jun 17, 2015
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING 30 MPH, AN ABNORMAL NOISE EMITTED AND THE TRANSMISSION SHIFTED INTO NEUTRAL INDEPENDENTLY. THE INSTRUMENT PANEL ILLUMINATED. THE CONTACT SHUT THE VEHICLE OFF AND WAS ABLE TO RESTART IT, BUT THE FAILURE PERSISTED. THE VEHICLE WAS TOWED TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED; HOWEVER, THE TECHNICIAN CLEARED THE VEHICLE'S COMPUTER CODES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 17,000.
Power train, Engine, Jun 15, 2015
2015 JEEP CHEROKEE - TRANSMISSION ISSUES. STARTED WITH A JUMP AND CRASHING SOUND ON ACCELERATION FROM STOP, THEN STARTED SLIPPING AND NON ENGAGEMENT DURING DRIVING. I TOOK IT IN AND HAD 3 SYSTEM UPDATES DONE, AND 2 WEEKS LATER (JUNE 12TH, 2015) I WAS DRIVING IN RUSH HOUR TRAFFIC AND THE TRANSMISSION STOPPED ALL TOGETHER, NOT RESPONSIVE, ENGINE CHECK LIGHT WENT ON, AND THE SYSTEM COMPUTER SAID SERVICE TRANSMISSION. I WAS ALMOST KILLED ON THE HIGHWAY BECAUSE THE CAR JUST STOPPED. ...UPDATED 07/30/15 *BF UPDATED 9/24/15 *JS
Power train, Jun 14, 2015
VEHICLE TRANSMISSION KICKS WHEN ACCELERATING, OR DECELERATING. IN PARTICULAR, IT KICKS WHEN COMING TO A STOP AND IF YOU DO NOT KEEP YOUR DISTANCE FROM OTHER VEHICLES IT COULD LEAD TO REAR ENDING OTHER VEHICLES OR DRIVING THROUGH A WALL TRYING TO PARK THE VEHICLE IN THE GARAGE.
Power train, Jun 11, 2015
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE ATTEMPTING TO SHIFT INTO REVERSE, THE TRANSMISSION FAILED TO SHIFT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,050. UPDATED 8/28/15*CN UPDATED 10/19/2017*CN
Power train, Electronic stability control (ESC), Engine, Jun 10, 2015
I WAS DRIVING HOME ON THE FREEWAY GOING ABOUT 50MPH AND ALL OF A SUDDEN I GOT A SERIES OF MESSAGES: "SERVICE TRANSMISSION" "SERVICE PARKING BRAKE" "4WD NOT AVAILABLE".PUT GEAR INTO DRIVE" I WAS ON A RAMP MERGING TO ANOTHER FREEWAY WITH VERY LITTLE ROOM ON THE SIDE I SHIFTED THE CAR FROM DRIVE TO PARK, DASH MESSAGE SAID TO SHIFT BACK INTO PARK, AND THEN INTO DRIVE. WHEN I SHIFTED BACK INTO DRIVE, THE TRANSMISSION MADE A VERY LOUD BANG (LIKE SOMEBODY HIT THE BOTTOM OF THE VEHICLE WITH A MALLET) THE ENGINE INDICATOR WAS FLASHING AND THE ERROR MESSAGES WERE COMING UP ON THE SCREEN. THIS IS NOT THE FIRST TIME I HAD THIS ISSUE. LAST TIME I HAD TO SHUT THE JEEP OFF AND WAIT ABOUT 30MIN FOR THE COMPUTER TO RESET BEFORE I COULD START IT AND SHIFT INTO GEAR. LAST TIME THE DEALER REPLACED THE TRANSMISSION VALVE BUT OBVIOUSLY DID NOT FIX THE ISSUE. I AM CONCERNED THAT THIS CAN HAPPEN ANYWHERE AT ANYTIME.