2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints: power train
1,469 reports, newest first. Show all
Power train, Jun 9, 2015
CAME TO A STOP LIGHT, CAR WOULD NOT MOVE ALL THE WARNING LITES CAME ON SAYING SERVICE TRANSMISSION, SERVICE PARKING BRAKE THE ENGINE LITE CAME ON THE TRACTON LITE CAME ON, WHEN I SHUT CAR OFF AND RESTARTED IT THE TRANSMISSION BANGED LOUDLY AND THE LITE FOR DRIVE KEPT FLASHING, WHEN I WOULD COME TO A STOP THE WARNING MESSAGE WOULD SAY PUT IN PARK AND THEN SELECT GEAR
Power train, Jun 9, 2015
CAR ENGINE LIGHT ON. CAR ACCELERATING WHILE SLOWING DOWN BETWEEN 25 DOWN TO 20 MPH DEALER REPLACING TRANSMISSION SERVICE MANAGER STATED ALL CARS HAVE PROBLEMS INCLUDING FORD, CHEVY, ECT. NO BIG DEAL. PREVIOUS COMPLAINT WHEN COMPUTER MODULE FAILED AT 3500 MILES AND CAR SUDDENLY LOST ALL POWER GOING 70 MPH ON I65 NEAR NASHVILLE. SERVICE MGR SAID 1 IN MILLION CHANCE, JUST HAPPENS ONCE IN AWHILE. COMPLAINT 10621360.
Power train, Electrical system, Other or unspecified, Jun 5, 2015
DRIVING HOME, THE CAR SUDDENLY SHIFTED FROM DRIVE TO NEUTRAL. ALARM SOUNDED AND A MESSAGE OF SHIFT TO PARK AND RESTART. ENGINE LIGHT CAME ON DASH DISPLAY. THE ENGINE CONTINUE TO RUN, BUT THERE WAS NO POWER TO THE TRANSMISSION. WE COASTED OFF THE ROAD. I PUT THE CAR IN PARK AND IT RESTARTED. AFTER A FEW SECONDS THE TRANSMISSION RE-ENGAGED. WE WERE NEAR THE DEALER WHERE WE PURCHASED THE CAR. THEY GAVE US A LOANER AND KEPT THE CAR. WE WERE ADVISED THERE WAS A RECALL ON TRANSMISSION MODULE AND POWERTRAIN MODULE. WE PICKED OUR CAR UP FROM THE DEALER AND IT SEEMED FINE. BUT ON 5/20/15 WE EXPERIENCED THE SAME PROBLEM. THE DEALER SAID THEY REPROGRAMMED THE ELECTRONICS AND ROAD TESTED THE CAR AND ALL WAS WELL. ON 6/4/15 WE HAD THE SAME FAILURE. WE JUST MISSED HAVING ANOTHER VEHICLE RUN INTO US SINCE THE CAR JUST STOPPED IT'S FORWARD PROGRESS. THE DEALER HAS THE CAR NOW. THE SAID THEY HAVE NO IDEA AT THIS TIME (3:00 PM) WHAT THE PROBLEM COULD BE. THE FIRST TWO FAILURES WEREN'T BAD BECAUSE WE WERE THE ONLY VEHICLE ON THE ROAD. THE THIRD FAILURE NEARLY CAUSED AN ACCIDENT. I JUST SPOKE WITH THE SERVICE DEPARTMENT. THEY SAID THE VEHICLE HAD FAILED DURING A TEST DRIVE, BUT THEY CANNOT ISOLATE THE FAILURE AT THIS TIME.
Power train, Engine, Jun 5, 2015
THE TRANSMISSION WILL NOT DOWNSHIFT FROM THIRD GEAR UNLESS THE VEHICLE COMES TO A COMPLETE STOP. WHEN TRYING TO ACCELERATE INTO TRAFFIC DURING CITY DRIVING THIS IS VERY DANGEROUS BECAUSE THE VEHICLE IS UNRESPONSIVE AND WILL NOT ACCELERATE. ALSO THE VEHICLE CONTINUES TO HAVE HARSH SHIFTS FROM FIRST TO SECOND GEAR AND FROM SECOND TO THIRD GEAR EVEN AFTER ALL RECALLS HAVE BEEN PERFORMED.
Power train, Jun 2, 2015
THERE IS PROBLEM WITH THE TRANSMISSION. AFTER COMING OUT OF A TURN OR EVEN JUST TAKING MY FOOT OF THE GAS FOR A SECOND AND THEN STEPPING ON THE GAS THERE IS A "DEAD PEDAL" FOR A COUPLE SECONDS AS THE TRANSMISSION DOES NOTHING. THE DEALER SAYS THAT JEEP IS AWARE OF THE PROBLEM HOWEVER SINCE THERE IS CURRENTLY NO FIX THE DEALER NOTES ON MY INVOICE THAT IS IS NORMAL AND BY DESIGN. THIS CONDITION WHERE THE CAR BASICALLY STALLS IS POTENTIALLY DANGEROUS AS THERE IS A POSSIBILITY THAT I COULD GET REAR ENDED WHILE MY VEHICLE TRIES TO FIGURE OUT IF IT WANTS TO DOWNSHIFT OR NOT.
Power train, Electrical system, Jun 2, 2015
IN DECEMBER 2014, THE 2014 JEEP CHEROKEE SHUT OFF TWICE IN ONE EVENING DUE TO TRANSMISSION RELATED ISSUES: 1) THE FIRST OCCURRENCE, THE JEEP WAS AT A RED LIGHT, WHEN THE LIGHT CHANGED & THE GAS PEDAL WAS PRESSED THE CAR LURCHED AND MADE A LOUD THUMP SOUND AND THE MALFUNCTION INDICATOR LIGHT (MIL) WAS ILLUMINATED AND AN ERROR MESSAGE RELATED TO THE TRANSMISSION CAME ON. THE CAR WOULD NOT ACCELERATE & I WAS FORCED TO COAST INTO DARK PARKING LOT ALONE. THE MANUAL SAID THE VEHICLE SHOULD BE SERVICED IF THE LIGHT STAYS ON THROUGH SEVERAL DRIVING CYCLES AND THAT THE VEHICLE MOST LIKELY DID NOT REQUIRE TOWING. 2) AFTER FOLLOWING THE MANUAL, I TURNED THE CAR BACK ON AND ATTEMPTED TO DRIVE TO A SAFE LOCATION UNTIL THE CAR COULD BE TAKEN IN FOR SERVICE (IT WAS NOW AROUND 11:00PM). THE CAR DROVE NORMALLY FOR ABOUT 5 MINUTES UNTIL I GOT ON THE HIGHWAY (SPEED LIMIT 55 MPH) & THE TRANSMISSION BEGAN TO PULL & IN THE MIDDLE OF THE HIGHWAY THUMPED AND THE ENGINE SHUT OFF FORCING ME TO RAPIDLY PULL OVER INTO A DANGEROUS EXIT RAMP AT AROUND MIDNIGHT IN THE MIDDLE OF AN ICY WINTER. THE CAR WOULD NOT TURN BACK ON & I HAD TO HAVE THE CAR TOWED. THE DEALERSHIP KEPT THE CAR FOR ABOUT A WEEK & SAID THE ISSUE WAS AN INTERNAL FAILURE OF THE TRANSMISSION CONTROL MODULE (WHICH THEY REPLACED & UPDATED THE SOFTWARE). IN MAY 2015, I HAD BEEN HAVING SEVERAL ISSUES WITH THE CAR INCLUDING ANOTHER CHECK ENGINE LIGHT SO I BROUGHT IT IN AGAIN FOR SERVICE (THIS IS NOW THE 4TH TIME I HAD BEEN TO THE DEALERSHIP FOR A VARIETY OF ISSUES). THE TRANSMISSION WAS PULLING, JERKING, & OVERALL HAVING ISSUES SHIFTING SO I REQUESTED THEY SERVICE THE TRANSMISSION AGAIN. THE DEALERSHIP HAD TO PREFORM A TRANSMISSION RE-LEARN TO IMPROVE THE SHIFTING. AFTER A COUPLE OF DAYS, THE TRANSMISSION WAS JERKING AGAIN & I AM GOING TO BE TAKING THE CAR BACK IN AGAIN FOR SERVICE (NOW THE 5TH VISIT TO THE DEALERSHIP).
Power train, Jun 1, 2015
VEHICLE HAS CONTINUED ISSUES WITH SHIFTING PERFORMANCE, UPON SLOWING DOWN AND THEN ACCELERATING THE VEHICLE HESITATES BEFORE INCREASING SPEEDS.
Power train, Jun 1, 2015
THE VEHICLE FAILS TO ACCELERATE PROPERLY FROM SLOW SPEEDS THIS HAS BEEN AN ONGOING PROBLEM SINCE A RECALL ( RO1 ) WAS PERFORMED ON THE TRANSMISSION MULTIPLE ATTEMPTS BY DEALERS TO IMPROVE THIS CONDITION HAVE FAILED I AM TOLD THAT THIS IS THE WAY FLAT/CHRYSLER HAS DECIDED TO MAKE THESE TRANSMISSION WORK ,IN ORDER TO PREVENT FAILURE DUE TO A DESIGN FLAW THE CURRENT SOFTWARE NO LONGER ALLOWS THE TRANSMISSION TO DOWNSHIFT BELOW THIRD GEAR UNLESS THE VEHICLE IS COMPLETELY STOPPED THEREFORE IF DRIVING CONDITIONS REQUIRE YOU TO SLOW DOWN ( TO AS SLOW AS 1 MPH ) AND THEN YOU NEED TO ACCELERATE THE TRANSMISSION REMAINS IN THE THIRD GEAR AND PROVIDES LITTLE TO NO RESPONSE IF YOU FLOOR IT , THE TRANSMISSION WILL SOMETIMES EVENTUALLY SLAM INTO FIRST GEAR BUT ONLY AFTER STRUGGLING ITS HARDEST TO ACCELERATE THIRD GEAR WHICH INVOLVES THE TORQUE CONVERTER ALLOWING THE ENGINE TO REV , SO THAT THE RESULTING SHIFT INTO FIRST GEAR IS EXTREMELY ROUGH AND OFTEN ACCOMPANIED BY WHEEL SPIN THE TRANSMISSION WILL NO LONGER EVER UNDER ANY CIRCUMSTANCES DOWNSHIFT INTO SECOND GEAR THE HARD JOLTS AND WHEEL SPIN OF 3-1 SHIFT ARE SOMEWHAT DANGEROUS BUT WHEN THE TRANSMISSION COMPLETELY REFUSES TO DOWNSHIFT AND SIMPLY LEAVES YOU VULNERABLE TO APPROACHING VEHICLES ,PULLING INTO TRAFFIC, ENTERING ROUNDABOUT OR CHANGING LANES FROM A SLOWER LANE TO A FASTER ONE OR EVEN JUST MERGING IS ALWAYS STRESSFUL NOT KNOWING IF VEHICLE WILL RESPOND TO ACCELERATING PROPERLY OR DOWNSHIFT PROPERLY
Power train, Structure, Jun 1, 2015
2014 JEEP CHEROKEE. CONSUMER WRITES IN REGARDS TO RECALL NOTICE REPAIRS. *SMD THE CONSUMER STATED THE REAR HATCH CAME DOWN ON HER HEAD. IN FEBRUARY 2015, THE TRANSMISSION WENT OUT. *JB
Power train, May 31, 2015
VEHICLE LOSES POWER GOING UP HILLS AND HAS TROUBLE SHIFTING GEARS. AT TIMES WHEN DRIVING ON A LEVEL SURFACE AT A CONSISTENT SPEED, YOU WILL FEEL AND HEAR A LOUD BANG AND THINK SOMETHING HIT YOU, BUT IT DIDN'T. THIS VEHICLE IS UNSAFE, WHEN MERGING ONTO A HIGHWAY, FINGERS CROSSED THAT IT WILL ACCELERATE WHEN PUSHING ON THE GAS SO YOU DON'T GET HIT. I HAD IT AT THE DEALERSHIP THREE TIMES SINCE FEBRUARY 2015 FOR THIS ISSUE AND WAS TOLD THAT ALL OF THE SOFTWARE IS UP TO DATE, THAT CHRYSLER IS ATTEMPTING TO DEVELOP A SOFTWARE UPDATE THAT WOULD RESOLVE THIS PROBLEM BUT IT HASN'T BEEN DEVELOPED YET. WAS ALSO TOLD THAT OTHERS WITH THIS VEHICLE ARE HAVING THIS SAME PROBLEM. I TRULY BELIEVE THAT THIS VEHICLE IS UNSAFE, NOT BEING ABLE TO ACCELERATE WHEN NEEDED IS GOING TO CAUSE A SERIOUS ACCIDENT.
Power train, Other or unspecified, May 30, 2015
UPON ACCELERATION FROM FULL STOP MY JEEP MADE A LOUD CLUNKING SOUND FROM THE REAR OF THE VEHICLE WHICH FELT LIKE SOMETHING WAS JAMMED IN THE AXLE. HAD THE VEHICLE TOWED TO COURTESY MOTORS IN DANVILLE, IL AND THEY REPLACED THE REAR DIFFERENTIAL. THEY REFUSED TO PROVIDE A LOANER ALTHOUGH IT TOOK 4 DAYS TO REPAIR. WHEN I PICKED IT UP ON 5/26 THE SAME ISSUE WAS STILL PRESENT. I WAS TOLD TO "BABY IT" ON MY 4 HOUR DRIVE HOME AND TAKE IT TO MY DEALER. MY DEALER IDENTIFIED THE 2ND ISSUE AS THE POWER TRANSFER UNIT WHICH IS BEING REPLACED AS WELL. MY DEALER GAVE ME A LOANER BUT 13 DAYS IN THE SHOP TO REPLACE SUCH ITEMS ON A VEHICLE LESS THAN A YEAR OLD IS SERIOUSLY CONCERNING!
Power train, May 28, 2015
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING AT APPROXIMATELY 15 MPH IN THIRD GEAR, THE VEHICLE FAILED TO DOWNSHIFT WHILE TRAVELING DOWN A HILL. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE'S SOFTWARE NEEDED TO BE UPDATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000.
Power train, May 27, 2015
THE VEHICLE FAILS TO ACCELERATE PROPERLY FROM SLOW SPEEDS. THIS HAS BEEN AN ONGOING PROBLEM SINCE A RECALL ("R01") WAS PERFORMED ON THE TRANSMISSION. MULTIPLE ATTEMPTS BY DEALERS TO IMPROVE THIS CONDITION HAVE FAILED. I AM TOLD THAT THIS IS THE WAY FIAT/CHRYSLER HAS DECIDED TO MAKE THESE TRANSMISSIONS WORK, IN ORDER TO PREVENT FAILURE DUE TO A DESIGN FLAW. THE CURRENT SOFTWARE NO LONGER ALLOWS THE TRANSMISSION TO DOWNSHIFT BELOW THIRD GEAR UNLESS THE VEHICLE IS COMPLETELY STOPPED. THEREFORE, IF DRIVING CONDITIONS REQUIRE YOU TO SLOW DOWN (TO AS SLOW AS 1 MPH) AND THEN YOU NEED TO ACCELERATE, THE TRANSMISSION REMAINS IN THIRD GEAR AND PROVIDES LITTLE TO NO RESPONSE. IF YOU FLOOR IT, THE TRANSMISSION WILL SOMETIMES, EVENTUALLY SLAM INTO FIRST GEAR, BUT ONLY AFTER STRUGGLING IT'S HARDEST TO ACCELERATE IN THIRD GEAR, WHICH INVOLVES THE TORQUE CONVERTER ALLOWING THE ENGINE TO REV, SO THAT THE RESULTING SHIFT INTO FIRST GEAR IS EXTREMELY ROUGH AND OFTEN ACCOMPANIED BY WHEEL SPIN. THE TRANSMISSION WILL NO LONGER, EVER, UNDER ANY CIRCUMSTANCES, DOWNSHIFT INTO SECOND GEAR. THE HARD JOLTS AND WHEEL SPIN OF THE 3-1 SHIFT ARE SOMEWHAT DANGEROUS, BUT ARE STILL BY FAR PREFERABLE TO THE TIMES WHEN THE TRANSMISSION COMPLETELY REFUSES TO DOWNSHIFT, AND SIMPLY LEAVES YOU A SITTING DUCK TO APPROACHING VEHICLES. SIMPLY PULLING INTO TRAFFIC, WHETHER IT BE ENTERING A ROUNDABOUT, OR CHANGING LANES FROM A SLOWER LANE TO A FASTER ONE, OR EVEN JUST MERGING, IS ALWAYS STRESSFUL, BECAUSE WE JUST DON'T KNOW HOW, OR EVEN IF THE VEHICLE WILL RESPOND TO THROTTLE INPUT. THERE HAVE BEEN TIMES WHEN OTHER VEHICLES HAVE HAD TO SLAM ON THEIR BRAKES TO AVOID HITTING US, BECAUSE WE COULD NOT ACCELERATE. PART OF THAT IS DUE TO THEIR EXPECTATIONS. WHEN YOU PULL OUT, THEY EXPECT YOU TO ACCELERATE AT A COMMENSURATE RATE, WHEN YOU DON'T, THEY FIND THEMSELVES ON YOUR BUMPER IN A HURRY. SOMEBODY WILL GET HIT.
Power train, May 27, 2015
DRIVING ON PARKWAY AND 2014 CHEROKEES TRANSMISSION FAILED. TRUCK WENT INTO NEUTRAL AND LUCKILY COASTED TO SIDE OF ROAD. THE TRUCK HAD NUMEROUS LIGHTS ON DASH FLASHING. AFTER A FEW MINUTES OF FAILED ATTEMPTS TO GET INTO GEAR, I SHUT TRUCK OFF AND RESTARTED. THE TRUCK THEN WAS ABLE TO GET INTO GEAR, AND BROUGHT TO DEALER. IT'S BEEN 10 DAYS AND THE TRUCK IS WAITING FOR A NEW REPLACEMENT TRANSMISSION. UNFORTUNATELY IT IS ON BACK ORDER AND THEY CAN'T GIVE ME AN ANSWER WHEN ONE WILL BE AVAILABLE.
Power train, May 24, 2015
I TOOK MY CAR IN TO THE DEALER AS A RESULT OF A SOFTWARE RECALL RELATED TO THE TRANSMISSION. THE UPGRADE APPARENTLY HAS ITS OWN ISSUES. NOW THE CAR WILL NOT DOWNSHIFT FROM 3RD TO 2ND UNLESS YOU ABSOLUTELY FLOOR THE ACCELERATOR. DRIVING UP HILLS IS NOW A REAL PROBLEM. THE CAR SEEMS TO HAVE LOST A LOT OF POWER IN GENERAL, TOO. I LOOKED ONLINE IN JEEP CHEROKEE FORUMS AND IT LOOKS LIKE A VERY COMMON ISSUE.
Power train, Engine, May 22, 2015
SUDDEN LUNGES FROM UNEXPECTED DOWNSHIFTS, A LACK OF KICKDOWN UPON ATTEMPTED ACCELLERATION, FRONT-AXLE VIBRATION (SHAKING) IN LOW SPEED IN LOW GEARS AND COMPLETE FAILURE TO SHIFT INTO 9TH GEAR. THE DEALER FINALLY GOT IT TO SHIFT INTO 9TH GEAR AT 92MPH BUT IT STILL DID NOT STAY IN GEAR. IT ALSO HAS A HABIT OF HOLDING IN 7TH GEAR AT SPEEDS UP TO 80MPH IN LEVEL TRAVEL ON THE FLORIDA TURNPIKE AND OTHER HIGH SPEED LEVEL ROADWAYS IN CENTRAL FLORIDA. THE LUNGES AND VIBRATION ARE AN ESPECIALLY NERVE WRACKING DAILY EXPERIENCE IN STOP AND GO TRAFFIC.
Power train, Engine, May 13, 2015
FEBRUARY 20, 2015 7:02AM RUSH HOUR TRAFFIC IN NORFOLK, VA. COMING OUT OF THE EASTBOUND DOWNTOWN TUNNEL ENTRANCE RAMP ONTO 464 (INTERSTATE) TO CHESAPEAKE, VA, THE VEHICLE REVVED HIGH IN RED AREA ABOUT 3 TO 5 SECONDS AND WOULD NOT ACCELERATE. COASTED OVER TO THE SHOULDER, PLACED VEHICLE IN PARK BUT VEHICLE ROLLED DOWN THE RAMP. SET EMERGENCY BREAK AT THIS TIME. DEALER HAD IT UNTIL FEBRUARY 24, 2015 AND INSTALLED SOME SOFTWARE UPDATES AND STATED THAT THIS WOULD CORRECT THE ISSUE. THIS WAS THE FIST TIME THIS OCCURRED. IT OCCURRED AGAIN ON MARCH 6, 2015 RUSH HOUR TRAFFIC AT 5:04PM ON RAMP ENTRANCE TO THE INTERSTATE 464 SAME ISSUE OCCURRED WHERE THE VEHICLE WOULD NOT ACCELERATE AND WAS TAKEN TO THE DEALER. I RECEIVE IT BACK FROM THE DEALER ON MARCH 24, 2015. DURING THIS TIME THERE WERE MORE SOFTWARE UPDATES AND THE STAR HAD THE TRANSMISSION REPLACE AND WAS INFORMED THAT THERE WOULD BE NO OTHER PROBLEMS. MAY 1, 2015 AT 5:09PM RUSH HOUR TRAFFIC ON 264 (INTERSTATE) IN A CONSTRUCTION AREA WITH NO ACCESS TO A SHOULDER TO GET OUT OF TRAFFIC AND GOING UP HILL, THE ENGINE STOPS ACCELERATING AND SLOWS TO APPROXIMATELY 15MPH IN TRAFFIC THAT IS MOVING 65 TO 70 MPH. TAKEN TO DEALER WHERE STAR HAD THE MECHANICS LOOK OVER EVER PIECE OF THE VEHICLE, DOWNLOAD THE COMPUTER AND SEND THE DATA TO STAR. IT WAS DECIDED TO CHANGE THE DRIVE TRAIN CONTROL MODULE. IT WAS RETURNED TO ME ON FRIDAY, MAY 8, 2015 AND IS NOW DOWNSHIFTING AT APPROXIMATELY 2MPH HARD INTO FIRST GEAR, CAUSING A JERK. THIS IS THREE TIMES IN A TEN WEEK TIME PERIOD. I CURRENTLY HAVE A LEMON LAW CASE WITH THE CHRYSLER GROUP. I HAVE BEEN TOLD THAT A POSITIVE RESOLUTION WILL BE DETERMINED BY FRIDAY, MAY 15, 2015. I NO LONGER FEEL, COMFORTABLE OR CONFIDENT IN THIS VEHICLES RELIABILITY OR DO I FEEL AT ALL SAFE IN THIS VEHICLE. IT HAS PUT ME IN HARMS WAY THREE TIMES IN TEN WEEKS.
Power train, May 12, 2015
RECEIVED A RECALL NOTICE FROM FCA TO TAKE 2014 JEEP CHEROKEE IN FOR A TRANSMISSION RECALL UPDATE.TOLD IT WOULD TAKE 30 MINUTES. TOOK INTO MARTIN SWANTY KINGMAN, AZ MONDAY APRIL 6 2015. PICKED UP TUESDAY APRIL 7TH. TURNED RIGHT BACK AROUND APRIL 7TH BECAUSE ENGINE LIGHT APPEARED. THEY CLEARED THE LIGHT RIGHT AWAY APRIL 7. LEFT MARTIN SWANTY, KINGMAN TRANSMISSION JUMPING UNSAFELY. TOOK BACK TO SWANTY KINGMAN THEN SWANTY BULLHEAD CITY CALLS ME TO TELL ME THEY HAVE MY CAR AND THEY CAN'T DO THE UPDATE. WILL INSTALL A NEW TRANSMISSION. HAD TO FIGHT DEALERSHIP FOR RENTAL BECAUSE THEY HAD MY CAR UNTIL APRIL 22ND. PICKED UP CAR. STILL NOT RUNNING RIGHT. ALMOST IN ACCIDENT IN PARKING LOT AND MULTIPLE INTERSECTIONS BECAUSE CAR JUMPS IN LOWER SHIFTING. TOOK CAR BACK MAY 5 SHOP SERVICE MGR STATES THEY DID NOT DO THE PROPER UPDATE ON THE NEW TRANSMISSION NEED TO DO 21-007-15 MANUALLY NOT THRU COMPUTER. PICK UP COMPLETED CAR 5/6 STILL NOT RUNNING RIGHT. NO RETURN CALL FROM DEALERSHIP IN KINGMAN WHEN CALLED 5/11/15. CALLED FCA 1 800 # MULTIPLE TIMES. VERY CONSOLING BUT NOT AN EFFECTIVE RESOLUTION WAITING FOR SOMEONE TO CALL ME BACK. NOT DRIVING THIS DANGEROUS VEHICLE ANYMORE. DEALERSHIP DID NOT APPROVE RENTAL SINCE FIRST TIME HAD MY CAR. TODAY CAR JUMPED ON FREEWAY WHEN EXCELLED TO 70 MPH. INSTEAD OF REPLACEMENT DONE UNDER RECALL PLACED IT UNDER WARRANTY.
Power train, May 11, 2015
THE TRANSMISSION HAS BEEN PLAGUED WITH ISSUES FROM THE BEGINNING. ROUGH SHIFTS IN THE EARLY GEARS, SLOW TO DOWNSHIFT TO PROVIDE ANY KIND OF ACCELERATION WHEN MERGING INTO TRAFFIC, EXTREMELY HARD SHIFTS AFTER DECELERATING AND THEN PRESSING THE GAS TO START AGAIN BEFORE A COMPLETE START, AND LURCHES FORWARD WITH ACCELERATION WHILE DECELERATING - CAUSING A HUGE SAFETY ISSUE IN MY OPINION. THE MULTIPLE SOFTWARE UPDATES (INCLUDING THE MOST RECENT R01 RECALL) HAVE IMPROVED THESE ISSUES BUT THEY ARE FAR FROM WHAT I CONSIDER ACCEPTABLE IN A VEHICLE. I AM NOW THE OWNER OF A CAR THAT NO ONE WOULD EVER PURCHASE FROM ME, SO NOT ONLY IS IT A SAFETY ISSUE BUT JEEP HAS CAUSED ME A HUGE FINANCIAL PROBLEM BY STICKING ME WITH THIS AWFUL TRANSMISSION THAT WAS NO WHERE NEAR READY FOR THE ROAD. JEEP NEEDS TO BE FORCED TO ADDRESS THIS ISSUE NOW.
Power train, May 4, 2015
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING AT 5 MPH, THE VEHICLE STALLED. IN ADDITION, THE VEHICLE JERKED BEFORE ACCELERATING. THE VEHICLE WAS TAKEN TO A DEALER, WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 15,000.
Power train, May 1, 2015
ON OR AROUND JANUARY 29, 2015, WHEN I WENT TO START THE VEHICLE IT LUNGED FORWARD EVEN THOUGH THE TRANSMISSION WAS IN PARK AND THE PARKING BRAKE WAS SET. THE TRANSMISSION WAS REFLASHED BY THE JEEP DEALERSHIP ON FEBRUARY 3, 2015. ON THE DRIVE HOME FROM THE DEALERSHIP, THE CHECK ENGINE LIGHT CAME ON AND BEGAN MAKING A LOUD WHINE/CHATTER/CHIRPING/METAL SEQUEL NOISE WHEN ACCELERATING. THE VEHICLE WAS TOWED TO ANOTHER JEEP DEALERSHIP WHERE THE TRANSMISSION WAS REPLACED UNDER WARRANTY. STARTING ON OR AROUND MARCH 12, 2015, THE VEHICLE BEGAN MAKING THE WHINE/CHATTER/CHIRPING/METAL SEQUEL NOISE AGAIN WHEN ACCELERATING. I REPORTED THE DEFECT OR CONDITION ON WISCONSIN DOT FORM MV2692 AND MADE MY VEHICLE AVAILABLE FOR REPAIR 4 TIMES (3/16/15, 3/18/15, 3/24/15, & 4/8/15). FIAT CHRYSLER AUTOMOBILES (JEEP) AND/OR DEALER IS REFUSING, UNWILLING, OR UNABLE TO REPAIR THE PROBLEM. ANOTHER PROBLEM RELATED TO THE VEHICLES TRANSMISSION OCCURRED ON APRIL 30, 2015. I WAS AT AN INTERSECTION WAITING TO TURN LEFT. WHEN PRESSED THE ACCELERATOR TO PROCEED THROUGH THE INTERSECTION ONCE THE TRAFFIC CLEARED THE VEHICLE HESITATED TO MOVE AND WHEN THE TRANSMISSION FINALLY CONNECTED IT LUNGED CAUSING THE WHEELS SPIN. SINCE JANUARY 5, 2015, MY VEHICLE HAS BEEN OUT OF SERVICE AT THE JEEP DEALERSHIP FOR 46 DAYS. THE TRANSMISSION PROBLEMS ALONG WITH THE OTHER 4 CURRENT DEFECTS OR CONDITIONS WERE REPORTED TO CHRYSLER'S ENHANCED CUSTOMER SATISFACTION TEAM OVER A MONTH AGO. ACCORDING TO THE DEALERSHIP, CHRYSLER HAS NOT REPLIED WITH A RESOLUTION. FIAT CHRYSLER AUTOMOBILES (JEEP) AND/OR DEALER IS REFUSING, UNWILLING, OR UNABLE TO REPAIR THE PROBLEM. *TR
Power train, Apr 29, 2015
SINCE THE FIRST DAY WE OWNED THIS CARE THE SHIFTING SEEMED NOT QUITE RIGHT. THERE WERE SEVERAL TIMES THE TRANSMISSION REVVED BEFORE ENGAGING WHEN SHIFTING FROM REVERSE TO DRIVE. RECENTLY A RECALL WAS ISSUED WITH REGARDS TO THE TRANSMISSION AND THE COMPUTER SOFTWARE. AFTER GETTING THE VEHICLE SERVICED FOR THE RECALL, THE SHIFTING ISSUES BECAME WORSE AND NOW POSE A SAFETY CONCERN. DURING LOW SPEED DRIVING ON OUR INCLINED GRAVEL DRIVEWAY WE EXPERIENCED LOSS OF POWER AND RAPID DROP IN RPMS MOMENTARILY. ALSO WHILE PULLING OUT INTO HIGHWAY AND ACCELERATING, THE TRANSMISSION FAILED TO SHIFT WITH THE RPM'S ROSE TO 5000 WHICH FAILED TO ALLOW US TO GET UP TO THE SPEED OF THE ADJACENT TRAFFIC. WE TOOK THE VEHICLE IN AGAIN FOR SERVICE AND WE WERE TOLD ALL PARAMETERS WERE WITHIN SPECIFICATIONS AND THERE WAS NOTHING MORE THEY COULD DO AT THIS TIME. *TR
Power train, Apr 28, 2015
IN JANUARY I WAS TRAVELING IN THE MIDDLE LANE OF A MAJOR HIGHWAY WHEN I ATTEMPTED TO ACCELERATE IN ORDER TO PASS ANOTHER CAR. INSTEAD OF ACCELERATING, THE JEEP ACTED AS THOUGH IT WAS IN NEUTRAL. THE RPM'S WENT UP BUT THE CAR DIDN'T MOVE, FORCING ME TO COAST TO THE SIDE OF THE ROAD AND SHUT THE VEHICLE OFF. THEN, IN APRIL, I WAS TAKING A LEFT ONTO A VERY BUSY MAIN ROAD, WITH JUST ENOUGH TIME TO GET OUT IN FRONT OF AN 18-WHEELER. WHEN I PUT MY FOOT ON THE GAS TO ACCELERATE IT DID THE SAME THING; ACTED AS THOUGH IT WAS IN NEUTRAL AND ROLLED INTO THE MIDDLE OF THE ROAD. THE TRUCK GOT CLOSE ENOUGH TO SLAM ON ITS BRAKES AND HONK, AND THE CAR ROUGHLY SLAMMED INTO FIRST GEAR JUST IN TIME. WHEN I TRIED TO DRIVE IT INTO A PARKING LOT IT DID THE SAME THING, AND I WAS FORCED TO COAST TO THE SIDE OF THE ROAD AND CALL A TOW TRUCK. *TR
Power train, Apr 28, 2015
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING UP A HILL AND ATTEMPTING TO ACCELERATE, THE VEHICLE DID NOT ACCELERATE OVER 20 MPH. WHILE THE BRAKE PEDAL WAS DEPRESSED, THE ENGINE RPMS INCREASED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED AN UPGRADE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 12,000.
Power train, Apr 28, 2015
WHEN ACCELERATING, THE VEHICLE STOPS ACCELERATING AND I LOSE SPEED BEFORE THE TRANSMISSION SEEMS TO "CATCH" AGAIN. THE TRANSMISSION ALSO HAS A VERY HARD START, IT SOUNDS LIKE THE TRANSMISSION IS GOING TO FALL OUT, WHEN I COME TO A ROLLING STOP AND START AGAIN AND THE VEHICLE LUNGES FORWARD. ALSO AS I STOP ACCELERATING TO SLOW DOWN (WITHOUT BRAKING), THE CAR WILL ACCELERATE (SLIGHTLY), THE TACHOMETER INCREASES, THEN DECREASES. THIS IS A TERRIBLE TRANSMISSION, AN ACCIDENT WAITING TO HAPPEN. *TR