2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints: power train
1,469 reports, newest first. Show all
Power train, Electrical system, Apr 24, 2015
NEW SOFTWARE UPDATE WAS DONE TO CAR PER RECALL FOR "RELIABILITY". THIS RECALL CHANGES THE WAY THE CAR SHIFTS, SUCH AS REMAINING IN 3RD GEAR, RATHER THAN DOWNSHIFTING TO 1 OR 2. A LOW SPEEDS SUCH AS 15 MPH WHEN DRIVING UP A HILL, THE CAR WILL NOT DOWN SHIFT AND SLOW DOWN ALMOST TO A STOP. DEPRESSING ACCELERATOR DOES NOT LEAD TO ANY FURTHER ACCELERATION UNTIL APPROX 3/4 OF THE WAY DOWN. AT THIS TIME THE CAR DOWNSHIFTS TO 1ST AND ACCELERATES RAPIDLY, EVEN BREAKING TRACTION. SIMILARLY WHEN CRUISING AT A STEADY SPEED SUCH AS 20 MPH CAR REMAINS IN 3RD GEAR, CAUSING ENGINE LUGGING AND VERY SLOW ACCELERATION, ONCE CAUSING A NEAR ACCIDENT AS THE CAR DID NOT ACCELERATE AS QUICKLY AS IT DID BEFORE THIS SOFTWARE UPDATE. JEEP DEALER SAYS "SHIFTING AS INTENDED" AND NO ERRORS. THIS BEHAVIOR WAS NOT PRESENT BEFORE SOFTWARE UPDATE AND DID NOT CHANGE WHEN DEALER ATTEMPTED REFLASH. *TR
Power train, Apr 24, 2015
TRANSMISSION PROBLEMS! CAR JERKS AND SLAMS INTO GEARS, UPSHIFTS TOO SOON, LUNGES FORWARD AFTER A STOP (SURE TO CAUSE AN ACCIDENT), UPSHIFTS TOO LOW CAUSING SLOW/POOR ACCELERATION... TERRIBLE TRANNY, NEVER HAD TRANNY PROBLEMS LIKE THIS WITH A NEW CAR. I'VE DRIVEN OLD WORK TRUCKS WITH 200,000 MILES THAT HAVE SHIFTED BETTER THAN THIS. LIKE THE CAR BUT ABSOLUTELY HATE TO DRIVE IT AND I WON'T LET MY WIFE DRIVE IT WITH THESE ISSUES. DEALER SERVICE, SOFTWARE UPDATES HAVE NOT HELPED AND A TECH TOLD ME HE JUST BURNED UP A 9 SPEED TRANNY LIKE THIS ONE ON A NEW CHRYSLER 200 WHILE DOING THE LATEST SOFTWARE UPDATE. SO I AM VERY WEARY OF HAVING ANY MORE 'FLASH' UPDATES DONE. HELP! *TR
Power train, Engine, Apr 23, 2015
JEEP CHEROKEE SPORT , CAR SHUT OFF WHILE DRIVING . PULLED OVER TO SIDE OF ROAD , ATTEMPT RESTART , CAR STARTED ON 2ND ATTEMPT. TRANSMISSION ON VEHICLE , SHIFTS POORLY RPMS , STICK ON ACCELERATION AND WHEN ATTEMPTING TO MERGE INTO TRAFFIC , CAR DOWNSHIFTS . COULD CAUSE ACCIDENT BY SOMEONE RUNNING INTO CAR . *TR
Power train, Apr 19, 2015
THE TRANSMISSION IS NOT ANY GOOD IN THE JEEP THAT I PURCHASED. THE JEEP IS STALLING AND HESITATING TO CHANGE GEARS AND IT IS AN AUTOMATIC. WHEN I AM PROCEEDING TO LEAVE FROM A STOP SIGN THE JEEP WILL START TO GO AND THEN IT ACT AS IF IT DOESN'T KNOW WHICH GEAR TO CHANGE TO. WHILE DRIVING, THIS JEEP WILL ACT AS IF IT IS CHANGING GEARS. *TR
Power train, Apr 19, 2015
CAR JERKS/LURCHES WHEN SHIFTING GEARS. WHEN REMOVING FOOT FROM GAS, CAR WILL ACCELERATE ON ITS OWN TO SHIFT TO NEXT HIGHER GEAR INSTEAD OF DOWNSHIFTING TO LOWER GEAR. CAR PLACED IN REVERSE, BUT ACTUALLY IN DRIVE WHEN GAS PRESSED. COMPLETE LOSS OF TRANSMISSION ON TWO SEPARATE OCCASIONS AT HIGHWAY SPEEDS WHEREBY CHECK ENGINE AND SERVICE TRANSMISSION WARNING LIGHTS APPEAR AND CAR LOSES THE ABILITY TO SHIFT GEARS AND DRIVER CANNOT ACCELERATE (GAS PEDAL PRESSED TO FLOOR BUT TRANSMISSION DOES NOT WORK OR RECOGNIZE GEARS). MULTIPLE SAFETY HAZARDS ON A RECURRING BASIS - RISK MY LIFE EVERY DAY THAT I CONTINUE TO HAVE TO DRIVE IT. *TR
Power train, Apr 18, 2015
SHORT SHIFT: JEEP CHEROKEE 9-SPEED AUTOMATIC GOT SECOND UPDATE FOR ROUGH SHIFTING AND I STILL HAVE THE SAME PROBLEMS WITH THE TRANSMISSION. IT IS GETTING WORSE. *TR
Power train, Electrical system, Apr 15, 2015
ON 09TH JULY 2014, I BOUGHT A JEEP CHEROKEE 2014 AT UNITED CARS AL MANA AIRPORT SHOWROOM QATAR. UNFORTUNATELY, THE PRODUCT JEEP CHEROKEE IS NOT USABLE ACCORDING TO THE FOLLOWING: ON FRIDAY 14TH NOVEMBER 2014 07:00 PM, THE CAR COMPLETELY SHUT DOWN WITHOUT ANY PRIOR WARNING OR ALERT MESSAGES, DASHBOARD SHOWS (SMART KEY FAILURE, STEERING COLUMNS IS NOT LOCKED AS STATED ON THE REPAIR ORDER), DESPITE SEVERAL ATTEMPTS TO CONTACT MOPAR ROAD ASSISTANCE, BUT THE NUMBER GIVEN WAS WRONG. AFTER MANY TRAILS I DELIVERED THE VEHICLE TO THE SERVICES AT 11:30 PM. TWO DAYS LATER I GOT A PHONE CALL FROM SERVICE CONSULTANT STATING THAT THE CAR IS READY FOR PICK UP; REPAIR REPORT INDICATED THAT THE BATTERY WAS FAULTY AND HAS BEEN CHANGED. ON 29TH NOVEMBER 2014, THE CAR BREAKDOWN AND EVERY SINGLE WARNING MESSAGE HAVE BEEN APPEARED ON THE DASHBOARD, THEN, I DELIVERED THE CAR BY BREAKDOWN ON A TRAILER. THE WARNING MESSAGE WAS ?TRANSMISSION SERVICES?, THE REPAIR REPORT STATED THAT THE DYNAMO HAS BEEN CHANGED ONLY. ON 7TH DECEMBER, 2014 EXACTLY THE SAME THING HAS HAPPENED WITH SMALL CHANGE THAT TIME, THE CAR DELIVERED TO ME BY EXTRA ERROR ?TRANSMISSION PERFORMANCE FAILURE?. RECENTLY THE COMPLICATIONS BEGUN TO INCREASE RAPIDLY, I DELIVERED THE CAR FOR THE FOURTH TIME TO SERVICES. ? ON 31ST JANUARY, 2015 I DELIVERED THE CAR TO THE SERVICES BY TRANSMISSION PROBLEM. ? ON 02ND FEBRUARY, 2015, I RECEIVED SAME PHONE CALL, ONE DAY LATER THE CAR COMPLETELY STOPPED IN THE MIDDLE OF THE ROAD. ON 7TH FEBRUARY, 2015, I MET THE SERVICE MANAGER AND HE PROMISED TO SOLVE THE TRANSMISSION ISSUES AS THEY RECEIVED BULLETIN BY THE FAULTY PART FROM CHRYSLER USA BECAUSE IT'S A KNOWN PROBLEM. ON 09TH FEBRUARY, 2015, I RECEIVED A CALL FROM THEIR ENGINEER ASKING ME TO GO TO DEALERS WORKSHOP BECAUSE NEW SOFTWARE JUST RECEIVED. THE CAR WAS DELIVERED ON SATURDAY 14TH FEBRUARY, 2015.
Power train, Electrical system, Apr 14, 2015
VEHICLE SUDDENDLY STALLS, CHECK ENGINE LIGHT CAME ON AND A MESSAGE THAT SAYS SERVICE TRANSMISSION, PRESS PARKING BRAKE, WHEN STARTED THE VEHICLE AND PUT IT IN REVERSE A BIG NOISE WAS HEARD FROM UNDER THE CAR THIS HAPPENED 3 TIMES. I DONT FEEL SAFE TAKING MY FAMILY IN THIS CAR THAT CAN STALL IN THE MIDDLE OF A HIGHWAY, AND CAN CAUSE A BIG ACCIDENT. *TR
Power train, Apr 13, 2015
FRONT END WOBBLES WHEN TAKING OFF FROM A STOP, WHEN GOING FROM 1ST TO 2ND GEAR. ALSO FEELS LIKE VEHICLE IS LOSING TRACTION AND HESITATES ON ACCELERATION FROM A STOP. JEEP REPLACED THE HALF-SHAFTS AND DID SOFTWARE UPDATES BUT PROBLEM CONTINUES. *TR
Suspension, Power train, Apr 12, 2015
GRINDING NOISE IN FRONT END, SHIFTING HARD WITH LOUD CLUNKING NOISE, HIGH PITCH SQUEAL WHEN COLD, ENGINE MISS WHEN DRIVE LIKE A SHUTTER, SHIFT THE CAR IN DRIVE - CAR WENT INTO DRIVE BUT WOULDN"T ENGAGE AND DASH WAS FLASHING LIKE THE COMPUTER DIDNT KNOW WHAT IT WAS DOING, EXHAUST SPUTTERING NOISE. *TR
Power train, Apr 9, 2015
THE PROBLEM WITH CHOPPY SHIFTING WAS APPARENT AS SOON AS I PICKED UP THE VEHICLE. SOON AFTER LEAVING THE DEALERSHIP, MULTIPLE LIGHTS LIT UP AND THE SHIFTING WAS ABRUPT AND THERE WAS A FIRE SMELL. UPON RETURNING TO THE DEALERSHIP, I WAS INFORMED THAT THERE WAS A SOFTWARE "GLITCH," WHICH THEY REPAIRED. SINCE THEN, FOR ONE YEAR, THE CAR CONTINUES TO HAVE CHOPPY AND INCONSISTENT SHIFTING. IT IS A VERY TEMPERAMENTAL AND DIFFICULT VEHICLE TO DRIVE. THE LATEST SOFTWARE PATCH, INSTALLED ON 3/29/15 MADE SHIFTING FROM START UP TO FIRST/SECOND GEAR WORSE. THE CAR IS BEING RETURNED TO THE DEALERSHIP ON 4/13/15 FOR FURTHER INVESTIGATION. *TR
Power train, Apr 6, 2015
EVEN AFTER THE REQUIRED RECALL WORK AND TRANSMISSION SOFTWARE UPDATE, THE JEEP IS SOMETIMES NOT RESPONDING TO ACCELERATION FOR A FEW SECONDS, AND ONCE IT DOES, IT VIOLENTLY JERKS FORWARD. MY FAMILY WAS ALMOST T-BONED DUE TO THE LACK OF ACCELERATION. THIS DOES NOT JUST OCCUR AT LOWER SPEEDS, I HAVE HAD IT HAPPEN ON THE INTERSTATE AND WHILE TRAVELING ON 45MPH ROADS. THE TRANSMISSION ALSO FAILS TO DOWNSHIFT WHEN GOING UP A HILL. AFTER THE SOFTWARE UPDATE AND WHEN HEN THE CAR IS IN THE FIRST TWO GEARS AND YOU TURN THE STEERING WHEEL, THERE IS NOW A NOTICEABLE "GRINDING" COMING FROM AROUND THE RIGHT FRONT WHEEL. I HAVE HAD THE CAR IN AND OUT OF THE SHOP FOR A FEW TRANSMISSION ISSUES, EVEN WHEN IT WAS A BRAND NEW CAR. I WORRY FOR OURS AND OTHER'S SAFETY WHILE DRIVING THIS CAR AND I SHOULDN'T HAVE TO. *TR
Power train, Apr 5, 2015
TRANSMISSION REFUSES TO DOWNSHIFT ON HILLS, LUNGES FORWARD AT STOPS, SOMETIMES DOES NOT SHIFT IN TO DRIVE FOR SEVERAL SECONDS, WHEN SHIFTED INTO REVERSE WILL SOMETIMES BUCK VIOLENTLY. ALL RECALLS HAVE BEEN PERFORMED BUT SEEMS WORSE NOW. *TR
Power train, Electrical system, Service brakes, Apr 2, 2015
70 MPH ON INTERSTATE HWY, SUDDENLY EMERGENCY BRAKE COMES ON. CAR IMMEDIATELY BRAKES TO 35 MPH BEFORE CAR CAN BE MOVED TO EMERGENCY LANE. MIL LIGHT IS ON, EMERGENCY BRAKE LIGHT IS ON, TRANSMISSION GEAR LIGHT IS FLASHING, SCREEN COMMAND SAYS "PARK THE CAR, SERVICE TRANSMISSION AND PARKING BRAKE". EMERGENCY BRAKE LIGHT ON CONSOLE IS OFF. IGNITION TURNED ON AND OFF 6-8 TIMES, TRY TO DRIVE, CAR WON'T MOVE. CYCLING IGNITION AND TRANSMISSION SHIFTER CAR SUDDENLY STARTS WORKING NORMALLY EXCEPT FOR MIL LIGHT. SCAN REVELS NO CODES. CAR RUNS FINE FOR TWO WEEKS AND AGAIN AT 70 MPH ON INTERSTATE THE EMERGENCY BRAKE COMES ALMOST STOPPING THE CAR IN SLOW LANE. REPEATED THE PROCEDURE REFERENCED ABOVE FOR ABOUT 5 MINUTES UNTIL THE CAR STARTED RUNNING NORMALLY. MIL WAS ON FOR 50 MILES BUT NO CODES STORED OR FREEZE FRAME. THIS OCCURRED 5 DAYS AFTER HAVING RECALL R05 PERFORMED, RRT 14-040, AND PCM UPDATE. *TR
Power train, Mar 31, 2015
THE TRANSMISSION DOES NOT ALWAYS CHANGE GEARS IMMEDIATELY WHEN GOING FROM HIGH SPEED (70) TO A LOWER SPEED (45). IT STAYS IN THE HIGHER GEAR AND THEN WILL JERK INTO THE LOWER GEAR. I HAVE BEEN TO THE DEALERSHIP WHERE THE VEHICLE WAS PURCHASED SEVERAL TIMES, BUT I KEEP BEING ADVISED THAT THERE IS NOT A PROBLEM. BELIEVE ME, THERE IS A PROBLEM. I ALSO HAD THE CAR FOR 2 WEEKS AND HAD TO HAVE BOTH FRONT TIE RODS REPLACED. WOULD NOT RECOMMEND A JEEP CHEROKEE TO ANYONE. *TR
Power train, Equipment adaptive/mobility, Mar 31, 2015
THE ODOMETER SCREEN POPPED UP SEVERAL MESSAGES: ACC/FCW UNAVAILABLE SERVICE REQUIRED; THEN A RED BATTERY IMAGE AND LOW VOLTAGE MESSAGE; AND THE TRANSMISSION WAS LOCKED IN D3. AFTER TURNING IT OFF FOR 30 MINUTES IT SELF CORRECTED BUT A SMALL RED BATTERY ICON REMAINED LIT ON THE ODOMETER SCREEN. *TR
Power train, Engine, Mar 28, 2015
ON MY WAY TO WORK ON MARCH 16TH WHEN MY SERVICE PARK BRAKE MESSAGE CAME ACROSS MY SCREEN ALONG WITH MY CHECK ENGINE LIGHT AND PARK BRAKE LIGHT. ABOUT 10 SECONDS LATER THE SERVICE TRANSMISSION MESSAGE WAS DISPLAYED. I HAD NO POWER WHEN I PRESSED ON THE GAS. I WAS LUCKY ENOUGH TO BE IN A RESIDENTIAL AREA STILL AND COASTED INTO SOMEONE'S DRIVEWAY. I PUT IT IN PARK. WHEN I PUT IT IN REVERSE IT SHIFTED HARD WITH A LOUD THUD. IT LITERALLY SOUNDED LIKE THE ENGINE DROPPED OUT OF THE JEEP. I STILL DIDN'T HAVE ANY GAS POWER SO I PUT IT BACK INTO PARK WITH ANOTHER HARD SHIFT AND LOUD THUD. I TURNED THE JEEP OFF AND BACK ON. I HAD GAS POWER AND IT NO LONGER SHIFTED HARD BUT MY ENGINE LIGHT WAS STILL ON. TOOK IT IN FOR SERVICE THE NEXT DAY. OF COURSE THEY COULDN'T DUPLICATE THE CONDITION WITH SEVERAL TEST DRIVES SO THEY CHALKED IT UP TO A SOFTWARE UPDATE RECALL "OCCUPANT RESTRAINT CONTROL MODULE". FAST FORWARD 11 DAYS LATER, THE EXACT SAME THING HAPPENS. LOST POWER IN GAS PEDAL, SERVICE PARK BRAKE MESSAGE ACROSS SCREEN, CHANGES TO SERVICE TRANSMISSION, THE ENGINE LIGHT, PARKING BRAKE LIGHT AND NOW THE TRACTION LIGHT ALL ON. WHEN I PUT IT IN PARK THEN REVERSE EXTREMELY LOUD AND HARD THUD. THEN ANOTHER MESSAGE CAME ACROSS THE SCREEN, SHIFT TO P THEN DESIRED GEAR. PUT IT BACK INTO PARK WITH A LOUD, HARD THUD. TURNED OFF JEEP THEN BACK ON. GOT POWER BACK IN GAS PEDAL AND WAS ABLE TO GET IT HOME. TAKING IT IN FIRST THING MONDAY MORNING (3/30) FOR THE EXACT SAME ISSUE AS ALMOST 2 WEEKS AGO. AFTER READING ALL THE COMPLAINTS ON THIS SITE AND OTHERS, IT DOESN'T SOUND TOO PROMISING. I BOUGHT THIS JEEP BRAND NEW IN NOV 2013. AND THIS WILL BE THE 4TH TIME ITS BEEN IN FOR SERVICE. THE PREVIOUS TWO WERE FOR A CRACK IN THE TRANSMISSION CASE CAUSING IT TO LEAK TRANSMISSION FLUID (3/3/14) AND FOR A FAULTY INTERNAL CONTROLLER IN MY SHIFTER (5/16/14). *TR
Steering, Power train, Mar 28, 2015
WE LEASED THIS CAR IN 3/14 WITH THE THOUGHT OF PROBLEM FREE DRIVING. THE FIRST WEEK WE FELT AS THOUGH THE CAR WAS HOPPING WHEN SHIFTING. THEN THE STEERING WHEEL WOULD SQUEAK WHEN YOU TURNED IT (FOUND THAT ODD). TOOK IT BACK TO DEALER THEY DID A FLASH CHANGE BUT DID NOT ROAD TEST IT. THEY SAID WE NEED STRUTS AND THEY ARE ON BACK ORDER TILL WHO KNOWS WHEN. SO NOW WE SET HERE AFRAID TO DRIVE IT BUT STILL HAVE TO MAKE PAYMENTS. I AM A 68 YEAR OLD WOMEN WHO DOES NOT WANT TO DRIVE A YEAR OLD CAR. OH BTW THE CAR STILL DOES HOP WHEN IT SHIFTS. CAN ANYONE POINT ME IN THE RIGHT DIRECTION TO TURN THIS CAR IN? *TR
Power train, Electrical system, Service brakes, Mar 27, 2015
THE CAR COMPLETELY SHUTS DOWN WITH NO INDICATION OR WARNING WHILE DRIVING, STEERING WHEEL LOCKS. IMMEDIATELY AFTER SHUTTING DOWN THE BRAKE (HOWEVER THE GEAR IS IN DRIVE) AND BATTERY LIGHT DISPLAYS. I TAKE GEAR OUT OF DRIVE AND PUT IT IN PARK, WAIT A MINUTE OR TWO AT TIMES RIGHT IN THE MIDDLE OF RESIDENTIAL STREET OR THE END OF A TURN BUT IT ALWAYS OCCUR WHILE THE CAR IS IN MOTION. I HAVE TO CRANK THE IGNITION SEVERAL TIMES WHILE TAPPING DOWN ON THE GAS PEDAL UNTIL THE ENGINE STARTS, HIT THE BRAKE RELEASE, PUT GEAR BACK IN DRIVE OR AT TIMES NEUTRAL THEN BACK IN DRIVE IN ORDER TO MOVE. THIS OCCURRENCE HAPPENED A FEW TIMES BEFORE REPAIRS AND ABOUT TWO OR THREE TIMES DAILY AFTER TRANSMISSION REPAIRS, AND SOFTWARE UPDATES. WHEN PUSHING DOWN ON BRAKES TO MAKE A STOP THE CAR WILL ACCELERATE (AS IF IT'S CONFUSED WHETHER TO STOP OR GO, ALTHOUGH I'M PRESSING THE BRAKE TO STOP) BEFORE COMING TO A COMPLETE STOP. WHEN BACKING UP OR SWITCHING GEARS IT'S A FORCEFUL LOUD JERK BETWEEN SHIFTING GEARS. WHILE DRIVING OUT OF THE BLUE THE WINDSHIELD WIPERS CAME ON (NO RAIN) AND I WAS NOT ABLE TO DISABLE THEM . I PULLED OVER ON THE SHOULDER AND TURNED THE CAR OFF WAITING A MOMENT BEFORE RESTARTING THEY CONTINUED TO GO BACK AND FORTH ON A DRY WINDOW THEY STOP ON THEIR OWN ABOUT 20 MINUTES LATER. SPEEDOMETER BLANKING IN AND OUT. CAR BURNING EXCESSIVE AMOUNTS OF GAS. PRIOR TO ENGINE SHUT DOWN NO INDICATION OR WARNING MESSAGES HOWEVER AFTER REPAIRS OF TRANSMISSION AND SOFTWARE UPDATES THE ENGINE, THROTTLE, ABS LIGHTS, AND TRANSMISSION SERVICE MESSAGE APPEAR AND DISAPPEAR SIMULTANEOUSLY WHEN THE CAR IS RUNNING AS EXPECTED. TIRE PRESSURE DISPLAY INCONSISTENT. *TR
Power train, Engine, Mar 26, 2015
MY FAMILY AND I WERE AT AN INTERSECTION GOING SOUTH MAKING A RIGHT TURN ONTO A BIG STREET. AS MY HUSBAND ACCELERATED, THE CAR WOULD NOT RESPOND, IT WOULD NOT MOVE, IT JOLTED VERY STRONG BUT WOULD NOT ACCELERATE. THERE WAS A MESSAGE FLASHING ON THE CONSOLE SOMETHING LIKE SHIFT TO P THEN TO D, AND THE CHECK ENGINE LIGHT, THE (P)! LIGHT AND BRAKE LIGHT TURNED ON. AS WE WERE STUCK IN THE INTERSECTION MY HUSBAND TURNED THE CAR OFF AND TURNED IT BACK ON BUT IT WOULD NOT ACCELERATE, HE PUT IT IN REVERSE AND WAS ABLE TO MOVE THE CAR VERY SLOWLY OUT OF THE INTERSECTION. IS WAS A SUNDAY MORNING, WE HAD TO WAIT OVER AN HOUR TO HAVE JEEP ROADSIDE SEND A TOW TRUCK. THE CAR WAS AT A DEALER FOR 2 WEEKS, TRANSMISSION WAS REPLACED. JUST GOT IT BACK BUT IT STILL JERKS WHEN SHIFTING GEARS AND SLOW TO RESPOND WHEN YOU ARE AT A STOP AND ACCELERATE. I DON'T FEEL SAFE IN THE CAR AS ITS UNPREDICTABLE, YOU DON'T KNOW WHEN THE TRANSMISSION WILL GIVE OUT. THIS WAS THE SECOND TIME THIS HAPPENED TO US. THE FIRST WAS ABOUT 7 MONTHS AFTER WE BOUGHT THE CAR, AND THE SECOND TIME WAS ABOUT 2 AND HALF MONTHS AFTER THE FIRST TIME. *TR
Power train, Electrical system, Mar 24, 2015
STARTED BACKING OUT OF PARKING SPACE; STOPPED FOR VEHICLE PASSING BEHIND; STARTED TO RESUME BACKING; NUMEROUS WARNING LIGHTS AND TONES STARTED; SUCH AS A MESSAGE TO GET SERVICE; TRANSMISSION WOULD NOT ENGAGE AND MOVE VEHICLE; COASTED TO ANOTHER PARKING SPACE; VEHICLE ENGINE WOULD REV WHEN GAS PEDAL PRESSED BUT TRANSMISSION STILL WOULD NOT ENGAGE; CLUNKS WERE HEARD AS SHIFTER WAS MOVED TO NEUTRAL, PARK, DRIVE AND REVERSE; TURNED OFF ENGINE AND WAITED; SEVERAL MINUTES LATER EVERYTHING WAS NORMAL WHEN ENGINE WAS STARTED. HAD VEHICLE SERVICED AT JEEP DEALER. VEHICLE WAS REPROGRAMMED BY A FCA TECHNICIAN ON 03/11/15. ON 3/24/15, MILEAGE: 13,749 THE SAME VEHICLE PERFORMED SIMILAR TO FIRST EVENT AS STATED IN THE ABOVE DESCRIPTION. THIS EVENT OCCURRED AS VEHICLE APPROACHED A TRAFFIC SIGNAL; MOVING AROUND 20 MPH. TRANSMISSION WOULD NOT ENGAGE. COASTED TO A SAFE AREA. TURNED OFF SWITCH TO ENGINE; WAITED, THEN RESTARTED; SYSTEM RESET. ALL APPEARED TO BE NORMAL EXCEPT PARK SENSE SYSTEM IS INOPERABLE; ON/OFF SWITCH FOR PARK SENSE WILL NOT RESOLVE INOPERABLE STATUS. HEADED TO DEALER AGAIN TOMORROW FOR SERVICE. THIS IS A SERIOUS SAFETY ISSUE. *TR
Power train, Mar 23, 2015
ABOUT EVERY THIRD TIME DRIVING THE VEHICLE (TRANSMISSION MODE IN AUTO), A DASH WARNING MESSAGE APPEARS INDICATING 4WD SYSTEM OVERHEATED AND TEMPORARILY UNAVAILABLE, THEN 4WD CAPABILITY IS LOST AND VEHICLE IS STUCK IN 2WD MODE. A COUPLE OF TIMES THE SERVICE 4WD YELLOW WARNING LIGHT ALSO CAME ON. TRANSMISSION CLUNK CAN BE HEARD WHEN SLOWING TO A STOP AND STEADILY DEPRESSING ACCELERATOR TO START FROM STOP OR AFTER SLOWING TO VERY LOW SPEED RESULTS IN NO RESPONSE FOR A COUPLE OF SECONDS, THEN VEHICLE LURCHES FORWARD WITH ENGINE SPEED SHOOTING UP TO ~6K RPM. *TR
Power train, Vehicle speed control, Engine, Mar 22, 2015
AFTER A COMPLETE STOP AT A STOP SIGN, "SERVICE TRANSMISSION" MESSAGE APPEARED ON THE SPEEDOMETER, CHECK ENGINE LIGHT TURNED ON, CAR WAS BEEPING ALL OVER THE PLACE, AND COULD NOT ACCELERATE AFTER STEPPING ON THE GAS PEDAL 3 TIMES. I HAD TO TURN OFF THE CAR AND RESTART THE CAR ON THE SPOT. AFTER RESTARTING THE CAR, ENGINE LIGHT STAYED ON AND I WAS ABLE TO DRIVE HOME. PRIOR TO THIS INCIDENT THE CHECK ENGINE LIGHT HAS BEEN ON AND OFF FOR ABOUT A FEW MONTHS SINCE I PURCHASED THE VEHICLE ON NOVEMBER OF 2013. SEEMS LIKE OTHER JEEP CHEROKEE OWNERS ARE ALSO EXPERIENCING SIMILAR PROBLEMS IF NOT MORE SERIOUS AND FATAL. SEVERAL COMPLAINTS FOUND ON THIS FORUM (HTTP://WWW.ABOUTAUTOMOBILE.COM/COMPLAINT/2014/JEEP/CHEROKEE/POWER+TRAIN) REGARDING THE ISSUE REPORTED THAT THEIR VEHICLES LOST POWER ON THE HIGHWAY. OTHER EVEN HAD TROUBLE WITH THEIR GEARS. ALSO THE CAR WOULD ACCELERATE A LITTLE MORE EVEN THE DRIVER HAD LET GO OF THE GAS. THIS IS DEFINITELY A SERIOUS PROBLEM AND NEEDS TO BE ADDRESSED AND INVESTIGATED IMMEDIATELY BEFORE SOMEONE GETS HURT OR EVEN KILLED. *TR
Power train, Equipment adaptive/mobility, Mar 20, 2015
WE PURCHASED THIS VEHICLE NEW, WITH 4,658 MILES ON IT AND WITHIN THE FIRST DAY, WE NOTICED THE EXTREMELY ROUGH SHIFTING BETWEEN 2ND 4TH GEARS. AFTER SEVERAL PCM REPROGRAMS AND A NEW TRANSMISSION, IT IS STILL DOING THE ROUGH SHIFTING AND CONTINUES TO WORSEN. IN HEAVY TRAFFIC, THE ACCELERATOR IS INCONSISTENT, SLUGGISHLY MOVING FORWARD ON ONE OCCASION AND LUNGING FORWARD AS IF THE GAS PEDAL WAS MASHED TO THE FLOOR ON THE NEXT. SAME CAN BE SAID FOR BRAKING; ROUGH DOWN SHIFTING AND OFTEN TIMES FEELING AS THOUGH THE VEHICLE IS STILL TRYING TO ACCELERATE AS IF THE GAS PEDAL IS STILL PRESSED EVEN THOUGH THE BRAKE IS BEING APPLIED. IN ANOTHER INCIDENT, I STARTED THE VEHICLE, WITH MY FOOT ON THE BRAKE SHIFTED IT TO DRIVE, THEN BEGAN TO RELEASE THE PRESSURE FROM THE BRAKE TO INCH FORWARD, WHEN IT SUDDENLY LURCHED FORWARD NEARLY STRIKING MY PARENTS. ADDITIONALLY, THE VEHICLE NOW SEEMS TO BE DRIVING ITSELF. WHEN ENTERING MY NEIGHBORHOOD DOING APPROXIMATELY 25MPH, UPON LETTING UP ON THE GAS COMPLETELY, THE VEHICLE MAINTAINS THE RPMS AND SPEED ON A FLAT SURFACE AS IF THE CRUISE CONTROL IS ON. WE HAVE FILED FOR THE MD LEMON LAW WITH CHRYSLER, BUT AFTER A TEST DRIVE WITH ONE OF THE THEIR REPS WHERE THE CAR WAS NOT AS VIOLENT IN THE SHIFTING BUT STILL QUITE ROUGH, THE REP DECLARED THE VEHICLE AS 'PERFORMING AS DESIGNED' AND ITS THE ADAPTIVE LEARNING OF THE VEHICLE AND CLOSED THE CASE.THIS VEHICLE IS COMPLETELY UNPREDICTABLE AND INCONSISTENT, AND QUITE FRANKLY, UNSAFE AND NERVE RACKING TO DRIVE. MY WIFE WILL NOT DRIVE NOR RIDE IN IT ANY LONGER FOR FEAR OF AN ACCIDENT, NOR WILL SHE ALLOW OUR SON TO RIDE IN IT. IN MY 28 YEARS OF DRIVING, I HAVE NEVER OWNED NOR DRIVEN A VEHICLE THAT ACTUALLY MADE ME FEEL UNSAFE IN. AS I STATED TO THE REP ON THE TEST DRIVE: WITH THIS VEHICLE, IT'S NOT A MATTER OF IF THIS THING GETS IN AN ACCIDENT, BUT RATHER WHEN! *TR
Power train, Mar 18, 2015
WHILE DRIVING IN A SUBURBAN ENVIRONMENT, I WAS COASTING TO YIELD FOR MERGING TRAFFIC. AFTER CHECKING FOR ONCOMING VEHICLES, I PUSHED THE GAS PEDAL TO MERGE, BUT THE CAR WOULD NOT ACCELERATE CAUSING ME TO NEARLY GET HIT BY ANOTHER DRIVER. THIS SEEMS TO OCCUR ONLY ON ROLLING STOPS/YIELDS, AND APPEARS TO BE A RESULT OF THE TRANSMISSION HOLDING THIRD GEAR, AND NOT DOWNSHIFTING INTO FIRST OR SECOND GEAR TO PROVIDE ADEQUATE ACCELERATION. THIS HAPPENS FREQUENTLY AND IS MORE PRONOUNCED ON HILLS. IN ORDER TO REGAIN ADEQUATE ACCELERATION, YOU MUST MASH THE THROTTLE WHICH PRODUCES A HARD JERK AND CLUNK AS THE TRANSMISSION ENGAGES A LOWER GEAR. *TR