2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints: power train
1,469 reports, newest first. Show all
Power train, Mar 18, 2015
WHEN ACCELERATING FROM A STOP, THE TRANSMISSION EITHER GRABS AND LURCHES OR IT SEEMS TO SLIP WHILE IT SEARCHES FOR THE RIGHT GEAR. THE DEALER KEPT THE CAR FOR A DAY AND RE-INSTALLED A SOFTWARE UPGRADE. THIS DID NOT HELP. THE PROBLEM PERSISTED. WHEN WE TOOK THE CAR BACK TO THE DEALER AGAIN, THEY STATED THAT THE CAR IS "OPERATING AS DESIGNED" AND "EVEN INSTALLING A NEW TRANSMISSION WOULD NOT HELP". WE CONTACTED CHRYSLER CUSTOMER CENTER AND EXPLAINED THE ISSUE TO THEM AND THEY CALLED THE DEALER AND STATED THAT WE WOULD NEED TO "LEARN TO WORK WITH THE TRANSMISSION" AND THAT THEY HAVE TO GO WITH WHAT THE DEALER TELLS THEM. THE CAR IS CONTINUING TO HAVE THIS PROBLEM. *TR
Power train, Mar 18, 2015
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT COASTED TO THE SHOULDER AND THE SERVICE TRANSMISSION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,700. UPDATED 5/5/15*CN THE CONSUMER STATED THE WHILE DRIVING UP HILL THE VEHICLE WOULD NOT ACCELERATE. THE SPEED WOULD DROP TO 5MPH BEFORE IT WOULD SHOOT UP THE HILL. THE FAILURE BEGAN TO OCCUR ABOUT 2 WEEKS AFTER THE NEW TRANSMISSION WAS INSTALLED. THE CONSUMER NO LONGER OWNS THE VEHICLE. UPDATED 11/17/2015 *JS
Power train, Seat belts, Mar 18, 2015
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE ERRONEOUSLY SHIFTED INTO NEUTRAL OR SHIFTED OUT OF GEAR AND FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE TRANSMISSION COMPUTER CHIP WAS FAULTY. THE COMPUTER CHIP WAS REPROGRAMMED BUT THE VEHICLE CONTINUED TO EXPERIENCE THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER MULTIPLE TIMES DUE TO THE FAILURE. ALSO, THE CONTACT INDICATED THAT THE REAR PASSENGER SIDE SEAT BELTS WOULD ERRONEOUSLY UNLATCH WHILE THE VEHICLE WAS IN MOTION. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 15,000.
Power train, Mar 17, 2015
ON FEBRUARY 20, 2015, I RECEIVED THE LATEST TRANSMISSION SOFTWARE UPDATE TO MY 2014 JEEP CHEROKEE. THE UPDATE SEEMED TO BE AN IMPROVEMENT, BUT EVER SINCE ABOUT MARCH 5, I HAVE BEEN HAVING ACCELERATION ISSUES. WHEN LEAVING IN THE MORNING FOR WORK OR LEAVING WORK TO GO HOME, I HAVE ABOUT A 200 YARD DRIVE TO THE MAIN ROAD. WHEN PULLING OUT ONTO THE MAIN ROAD, THE VEHICLE IS OFTEN NOT ACCELERATING OR SHIFTING AT ALL. IN ORDER TO GET IT TO ACCELERATE, I NEED TO PUT THE THROTTLE ALL THE WAY TO THE FLOOR (SERIOUSLY) BEFORE IT WILL ACCELERATE. THIS HAS PUT ME IN SOME VERY BAD CIRCUMSTANCES, AND IT SEEMS TO ONLY OCCUR WHEN THE VEHICLE HAS BEEN SITTING FOR 8 HOURS OR MORE. I HAVE PLACED A MATCHING COMPLAINT VIA THE JEEP WEBSITE. *TR
Power train, Mar 16, 2015
CAR HAS EXPERIENCED SIGNIFICANT TRANSMISSION ISSUES SINCE TAKING DELIVERY ON 1/26/14. HARD SHIFTING BETWEEN 1, 2 AND 3RD GEARS BOTH UP SHIFTING AND DOWN SHIFTING. DOWN SHIFTING FEELS LIKE BEING REAR ENDED WHEN GEAR ENGAGES AND CAR WILL JUMP FORWARD TO A STOP. IF CAR HAS NOT FULLY SHIFTED INTO 1ST GEAR BEFORE ACCELERATION (AS IN SLOW/GO, STOP/GO TRAFFIC) IT WILL JUMP INTO GEAR, AGAIN FEELING LIKE THE CAR HAS BEEN REAR ENDED OR KICKED. SIGNIFICANT HESITATION ENGAGING GEARS DURING ACCELERATION ESPECIALLY ENTERING THE FREEWAY. SOMETIMES ON DECELERATION THE RPM REVS UP AND THE CAR FEELS LIKE IT IS GOING TO "BREAK LOOSE" AND I HAVE TO PRESS THE BRAKE TO ENGAGE GEARS. THE DEALER HAS ATTEMPTED TO RESOLVE THESE ISSUES 5 TIMES WITHOUT SUCCESS. THE FIRST TIME CAR WENT IN FOR TRANSMISSION ISSUES IT HAD ONLY 1267 MILES ON THE ODOMETER. CAR IS BACK IN THE SHOP AGAIN TODAY, MARCH 16, 2015, THE 6TH TIME FOR THE SAME ISSUES. *TR
Power train, Engine, Mar 15, 2015
MY VEHICLE HAS BEEN GIVING LOTS OF TROUBLE SINCE I PURCHASED IT. IT DECIDES TO SHUTDOWN BY ITSELF WHEN IT WANTS TO. IT HAS PUT ME IN SEVERAL SCARY SITUATIONS. USELLY I AM ON THE HWY IN THE LEFT LANE AND IT DECIDES TO SHUT DOWN. GIVING ME ONLY ABOUT 45 SECONDS TO GET OVER. THE EMERGENCY BRAKE WARNING LIGHTS ALONG WITH TRACTION, BATTERY, TRANSMISSION, ENGINE THE CAR DOESN'T KNOW WHAT TO DO. IT HAS BEEN BACK TO THE DEALER FOR 3 COMPUTER UPDATES.IN ADDITION..... THE SECOND TO THE LAST TIME THEY PUT IN A BRAKE SWITCH. NOW THEY HAVE MY CAR. PUTTING IN SOME KIND OF TCM BOX. THE CAR ALSO HESITATES. BLINKER GOES ON BY ITSELF DECIDES TO ACCELERATE ON ITS OWN ETC. I DO NOT BELIEVE MY CAR WILL BE FIXED. IT HAS BEEN HAPPENING SINCE EARLY DECEMBER I HAVE A LEMON. IT IS A VERY DANGEROUS CAR. I HAVE MADE A TOTAL OF 5 PAYMENTS ON THIS CAR. *TR
Power train, Mar 12, 2015
MY JEEPS TRANSMISSION IS SHIFTING OUT OF GEAR, ACCELERATING AND DRIVING UP THE RPMS GOING DOWNHILL WHILE I AM TRYING TO BRAKE, JUMPING OUT OF GEAR AND SPEEDING UP, OR REVVING UP AT RANDOM MOMENTS. THIS IS CAUSING VERY DANGEROUS DRIVING CONDITIONS AS MY VEHICLE TAKES OFF WHEN IT SHOULD BE SLOWING DOWN OR SPEEDS UP FOR NO REASON AND I HAVE TO SLAM THE BRAKES TO GET THE TRANSMISSION TO "RESET". WHEN ITS IN THESE CONDITIONS IT REVS UP THE MOTOR AND OFTEN SHIFTS VERY HARD INTO THE NEXT GEAR. I DID RECORD THIS ON VIDEO AS ITS HAPPENING TO DEMONSTRATE HOW DIFFICULT IT IS TO DRIVE THE VEHICLE THIS WAY. ITS TWO WEEKS BEFORE THE CAR DEALERSHIP CAN TAKE MY CAR AND INSPECT IT, SO, I AM DRIVING AROUND AT RISK. *TR
Power train, Mar 10, 2015
BOUGHT IN AUGUST 2014; RECENTLY NOTICED A "CHUNKY/JUMPY" SHIFT FROM REVERSE (OUT OF DRIVEWAY) INTO DRIVE; AND THEN WHEN DECELERATING AROUND A CURVE AT 10-15 MPH THERE WAS SOME SIMILAR JUMPY DOWNSHIFTING IN MY 3.2L V6 24VALVE VVT 9-SPEED AUTO MODEL; TAKEN INTO DEALERSHIP FOR "RE-FLASH" OF SOFTWARE. *TR
Power train, Service brakes, Engine, Mar 8, 2015
PROBLEM: DRIVING DOWN I79 CLUNK SOUND "D" ON SHIFTER STARTS BLINKING SERVICE TRANSMISSION MESSAGE APPEARS SERVICE PARKING BRAKE APPEARS MIL CHECK ENGINE LIGHT COMES ON ESC INDICATOR LIGHT COMES ON *PULLED OFF TO THE SIDE OF THE INTERSTATE TURNED CAR OFF, THEN BACK ON REPEATED 4 TIMES DROVE TO A SAFE LOCATION CALLED ROADSIDE ASSISTANCE HAD CAR TOWED TO DEALERSHIP THIS IS THE SECOND TIME THIS CAR HAS HAD A TRANSMISSION FAILURE ON THE INTERSTATE AT 70 MPH. I AM NOW SCARED OF THIS CAR. THIS IS UNACCEPTABLE AND DISAPPOINTING FOR A NEW $34,000 VEHICLE WITH 15,601 MILES ON IT. FIRST TIME THIS HAPPENED AND WAS SERIOUS ENOUGH TO COMPLAIN ABOUT WAS DEC. 14, 2014. *TR
Power train, Engine, Mar 2, 2015
I WAS DRIVING ON THE FREEWAY WHEN THE CAR STARTED DECELERATING RAPIDLY, THE "PARK" ICON CAME ON AND THE MESSAGE CENTER SAID "UNABLE TO SHIFT GEARS WHILE IN PARK, CHECK TRANSMISSION" AND THE ENGINE LIGHT CAME ON. I WAS UNABLE TO ACCELERATE. THANKFULLY, I WAS ABLE TO PULL OVER TO THE SHOULDER BUT THE CAR WOULD NOT SHIFT GEARS. I TURNED THE CAR OFF AND IMMEDIATELY TURNED IT BACK ON AND THE CAR WAS STILL UNABLE TO SHIFT GEARS, I COULD FEEL THE CAR TRYING TO SHIFT GEARS BUT COULDN'T. ENGINE LIGHT AND UNABLE TO SHIFT GEARS/CHECK TRANSMISSION MESSAGE STILL APPEARING. I TURNED OFF THE CAR A SECOND TIME AND WAITED A MINUTE OR TWO AND TURNED THE CAR BACK ON. AT THAT POINT, I WAS ABLE TO SHIFT GEARS AND ACCELERATE AGAIN, HOWEVER, THE "CHECK ENGINE" LIGHT WOULD NOT GO OFF. *TR
Power train, Electrical system, Engine, Mar 2, 2015
WHEN SHIFTING FROM PARK TO REVERSE OR DRIVE, THE VEHICLE WILL OCCASIONALLY NOT SHIFT INTO GEAR, EVEN THOUGH THE DISPLAY AND SHIFT CONTROL INDICATES THAT THE CAR IS IN REVERSE OR DRIVE. WHEN THIS HAPPENS, WHEN I RELEASE THE BRAKE AND APPLY THE GAS, THE CAR DOES NOT MOVE. THIS HAPPENS ABOUT ONCE EVERY 10-15 TIMES THE CAR IS SHIFTED FROM PARK. THE MOST SERIOUS INCIDENT HAPPENED WHEN I WAS PARKED UPHILL. I SHIFTED THE CAR INTO DRIVE, BUT WHEN I PUSHED THE ACCELERATOR PEDAL THE CAR DID NOT MOVE FORWARD BUT INSTEAD STARTED ROLLING BACKWARD. I HAD TO MOVE THE SHIFTER INTO PARK, AND AGAIN INTO DRIVE BEFORE THE GEAR WOULD ENGAGE. ADDITIONALLY, THERE HAVE BEEN TIMES THAT THE CAR WILL NOT ACCELERATE AFTER BEING STOPPED AT AN INTERSECTION. WHEN I APPLY THE GAS, THE CAR WILL HESITATE FOR 1-2 SECONDS BEFORE ENGAGING AND MOVING FORWARD. I AM CONCERNED THAT THESE ISSUES WILL END UP PLACING MYSELF OR MY OCCUPANTS IN DANGER IF AN EMERGENCY SITUATION ARISES WHILE ON THE ROAD, OR IF THE TRANSMISSION FAILS COMPLETELY AND I ROLL BACK INTO ANOTHER CAR. *TR
Power train, Mar 1, 2015
I PURCHASED THIS VEHICLE ON 2/11/2014 AFTER RETIRING WITH THE IDEA I WOULDN'T NEED REPAIRS FOR SEVERAL YEARS THE FIRST PROBLEM WAS ON 2/26/14 WHICH WAS A LEAK @ CANISTER THEY REPLACED EVAP CANISTER. AFTER THAT I HAVE HAD IT IN SEVERAL TIMES FOR A VIBRATION FROM THE FRONT FROM TAKEOFF & TURNING BEGINNING BEFORE THE FIRST OIL (APPROXIMATELY 2000 MILES)CHANGE THEY KEPT TELLING ME THEY DIDN'T FEEL IT. ON 6/25/14 THEY SAID IT WAS COMING FROM THE PTU AND REPLACED IT, BUT IT CONTINUED WITH THE SAME PROBLEM. THE NEXT FEW TIMES THEY CONTINUED TO STATE THAT THEY DIDN'T FEEL IT, ON 7/29/14 THEY STATED THAT THEY WERE REPLACING BOTH FRONT AXLES PER STAR WHEN WE PICKED IT UP IT STILL HAD THE SHIMMY, THEN ON 8/15/14 I WAS PULLING OUT ONTO A MAJOR HIGHWAY FROM A COUNTY ROAD & THE VEHICLE WOULD NOT MOVE THE VEHICLE WOULD SIT & REV WHILE I WAS PARTIALLY ON THE HIGHWAY THIS TIME THEY FOUND THE RIGHT AXLE OUT OF PTU TOO SHORT & REPLACED AGAIN, SINCE THEN EVERY TIME I CALL OR GO IN THEIR I GET THE SAME RUN AROUND THEIR WAITING FOR A FIX FROM CHRYSLER. THIS HAS BEEN GOING ON FOR A YEAR AND I FEEL LIKE THE DEALER SHIP IS GIVING US NO SATISFACTION THIS VEHICLE IS A $35,000.00 CAR AT THE VERY LEAST THEY NEED TO RESOLVE THIS PROBLEM OR AT LEAST UPGRADE THE VEHICLE. I NOW HAVE 13,000 MILES & FEEL I HAVE BEEN MORE THAN PATIENT ALL I EVER HERE FROM THEM AT THE DEALERSHIP IS THEIR WAITING ON A FIX FROM CHRYSLER A YEAR SHOULD BE LONG ENOUGH TO COME UP WITH A FIX.!!!!!!!!! I GUESS MY NEXT ALTERNATIVE IS MY HUSBAND HAS SPOKEN TO AN ATTORNEY. *TR
Power train, Engine, Feb 27, 2015
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE DECELERATED AS THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NO REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 5,400.
Power train, Feb 26, 2015
CAR BEGAN TO LOOSE POWER AND STARTED BUCKING WAS TRAVELING AT 70 MPH...THEN IT STARTED THRASHING NUMEROUS CODES AND ALL THE LIGHTS ON THE DASH STARTED FLASHING THIS WAS FOLLOWED BY A BIG DOWNSHIFT AND THEN A BANG TOTAL LOSS OF POWER ON A MAJOR FREEWAY. WHEN THE CAR CAME TO A STOP IT WOULD NOT DISENGAGE FROM DRIVE THEN AFTER TURNING THE CAR OFF I WAS ABLE TO PUT IT IN PARK. AFTER RESTARTING IT ALL THE STRONG MESSAGE LIGHTS WERE ON AS WELL AS DIFFERENT COMPUTER MESSAGES LIKE CHECK BRAKE, CHECK ENGINE. IF YOU PUT IT IN GEAR IT WOULD MAKE A BIG CLUCK BUT NO POWER WOULD ONLY IDLE. WHEN DRIVING AT HIGHWAY SPEED THE AT CAR LOOSES POWER AND STARTS TO BUCK AND DOWNSHIFT TO A LOWER GEAR THEN TRANSMISSION DISENGAGES. ENGINE STAY RUNNING BUT THERE IS NO POWER AND NOTHING HAPPENS WHEN YOU DEPRESS GAS PEDAL. THIS IS VERY DANGEROUS AS IT HAPPENS CONSISTENTLY. ALSO THE TRANSMISSION MANY TIME KEEPS RANDOMLY SWITCHING BETWEEN GEARS. DEALER AGAIN SAYS ITS A SOFTWARE ISSUE IN THE TRANSMISSION. SOFTWARE RECODES HAVE NOT FIXED THE PROBLEM.
Power train, Feb 26, 2015
WHEN DRIVING AT HIGHWAY SPEED THE AT CAR LOOSES POWER AND STARTS TO BUCK AND DOWNSHIFT TO A LOWER GEAR THEN TRANSMISSION DISENGAGES. ENGINE STAY RUNNING BUT THERE IS NO POWER AND NOTHING HAPPENS WHEN YOU DEPRESS GAS PEDAL. THIS IS VERY DANGEROUS AS IT HAPPENS CONSISTENTLY. ALSO THE TRANSMISSION MANY TIME KEEPS RANDOMLY SWITCHING BETWEEN GEARS. DEALER SAYS ITS A SOFTWARE ISSUE IN THE TRANSMISSION. SOFTWARE UPDATES HAVE NOT FIXED THE PROBLEM.
Power train, Feb 26, 2015
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE LOST ACCELERATION. AFTERWARD, THE VEHICLE WOULD JERK WHILE IN MOTION. THE VEHICLE WAS TOWED TO THE DEALER AND THE TRANSMISSION SOFTWARE WAS UPDATED; HOWEVER, THE FAILURE RECURRED MULTIPLE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 25,515.
Power train, Feb 25, 2015
MY VEHICLE STOPPED ACCELERATING FORCING ME TO PULL TO THE SIDE OF THE ROAD. THE SERVICE TRANSMISSION LIGHT FLASHED ON AND I TURNED MY VEHICLE OFF. WHEN I STARTED IT BACK UP IT ALLOWED ME TO DRIVE BUT THE "D" SYMBOL FLASHED AND IT STILL STATED THAT THE SERVICE TRANSMISSION WAS IN USE. WHEN I STOPPED AT RED LIGHTS THE MESSAGE "SHIFT INTO PARK AND THEN INTO DESIRED GEAR" APPEARED. THIS WAS THE SECOND TIME THIS OCCURRED, THE FIRST TIME HAPPENING AT THE END OF 2014. I TOOK THE VEHICLE INTO THE DEALERSHIP I BOUGHT IT FROM AND THEY FIXED IT, I WILL BE DOING THIS AGAIN THIS WEEK. THE DEALERSHIP WAS AL DEEBY IN CLARKSTON, MI. *JS
Power train, Feb 24, 2015
AS I PRESS ON THE GAS TO ACCELERATE TO PASS OR GO THROUGH AN INTERSECTION THE CAR DOES NOT RESPOND FOR A VERY DELAYED PERIOD OF TIME, WHEN IT DOES RESPOND IT IS WHEN YOU HAVE MAD THE DECISION IT IS TOO LATE TO EXECUTE THE PASS OR CROSS THE INTERSECTION BUT THEN THE CAR WILL RESPOND AND I HAVE TO HIT THE BREAKS. I HAVE BEEN TOLD THE DELAY IS NORMAL, OR THEY HAVE REPROGRAMMED MY TRANSMISSION STATING THAT MAY "FIX" THE PROBLEM. IT DOES NOT, IT JUST MAKES THE SHIFTING JERKY AND THE DELAY STAYS THE SAME. THIS IS DANGEROUS AND JEEP/ CHRYSLER WILL NOT ACKNOWLEDGE THERE IS A PROBLEM EITHER IN THEIR TRANSMISSION OR IN THE PROGRAMMING, BUT IT IS GOING TO CAUSE AN ACCIDENT OR MULTIPLE ACCIDENT AS IT IS NOT ISOLATED TO ONE VEHICLE. *JS
Power train, Feb 19, 2015
WHILE DRIVING THE CAR AND SLOWING DOWN, THE TRANSMISSION DROPPED TO A LOW GEAR AND NEVER RECOVERED. SERVICE TRANSMISSION INDICATOR CAME ON AS I LIMPED HOME. BROUGHT THE CAR IN AND IT WAS UPGRADED WITH NEW FIRMWARE. TOOK THE CAR BACK AND AFTER A WEEK HAD ANOTHER OCCURRENCE. WAS DRIVING ON THE HIGHWAY AND AGAIN THE SERVICE TRANSMISSION LIGHT CAME ON. THIS TIME THE TRANSMISSION WAS STUCK IN A HIGH GEAR, AND THEN I LOST ALL GEARS AND COASTED. I WAS LUCKY TO REACH THE HIGHWAY SHOULDER, AS TRACTOR TRAILERS FLEW BY ME. TURNED THE CAR ON/OFF A COUPLE OF TIMES (AND WENT FROM PARK TO DRIVE) AND SUDDENLY THE CAR JERKED INTO GEAR (JUMPED FORWARD VIOLENTLY). GOT GOING AND TOOK IT BACK TO THE DEALER. IN MY OPINION THIS IS A REAL SAFETY ISSUE. MY FAMILY IS NOT WILLING TO USE THE CAR, AND AT THIS POINT, I WOULD NOT ALLOW THEM TO USE IT. I SEE MANY SIMILAR ISSUES. CAN'T BELIEVE SUCH POOR QUALITY IS ACCEPTABLE! *TR
Power train, Feb 18, 2015
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING 65 MPH, THE ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,736....UPDATED 04/15/15 *BF THE TRANSMISSION WAS REPLACED AFTER FOUR WEEKS. HOWEVER, IT IS NOT WORKING AT 100%. THE CONSUMER WAS INFORMED THERE WAS NOTHING WRONG WITH THE VEHICLE. UPDATED 04/16/15*JB
Power train, Vehicle speed control, Feb 18, 2015
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE CONTINUED TO ACCELERATE AFTER THE ACCELERATOR PEDAL WAS NO LONGER ENGAGED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. IN ADDITION, AFTER SHIFTING INTO FIRST AND SECOND GEAR, THE VEHICLE JERKED FORWARD. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN INFORMED THE CONTACT THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 12,000. THE VIN WAS NOT AVAILABLE.
Power train, Electrical system, Vehicle speed control, Wheels, Feb 17, 2015
THIS CAR HAS BEEN NOTHING BUT TROUBLE SINCE 1500 MILES OFF THE LOT BRAND NEW JEEP. AND THEN AT 2800 AND THEN AT 3000 MILES THEY REPLACED THE POWER CONTROL MODULE THEN TWO MORE TIMES FOR SOFTWARE UPDATE. THEN AT 10250 THEY TELL ME THE TRANSMISSION HAS GONE AND NEEDS TO BE REPLACED. AS IF ANYTHING ELSE CAN GO WRONG WITH THIS CAR THE TIRES THEY PUT ON FROM THE DEALERSHIP FIRESTONE MY AFT RIGHT TIRE SPLIT ON THE SIDEWALL FOR NO REASON AT ALL THE ONLY DAMAGE ON THE TIRE WAS THE CRACK ON THE TIRE. SO NOT ONLY IS THE CAR DEFECTIVE BUT THE WHEELS FROM FIRESTONE AS WELL. HAS ANYONE ELSE EXPERIENCED MY HORRIBLE LUCK. *TR
Power train, Feb 15, 2015, crash
I WAS BACKING MY JEEP INTO MY YARD WITH A UTILITY TRAILER ATTACHED. I HEARD A NOISE AND I PUSHED THE GEAR SHIFT UP INTO PARK AND OPENED MY DOOR TO STEP OUT OF THE VEHICLE AND MAKE SURE I HAD NOT HIT SOMETHING. AS I STEPPED OUT THE VEHICLE STARTED MOVING BACKWARDS AND THE DRIVER DOOR STRUCK ME KNOCKING ME TO THE GROUND ON MY BACK. THE LEFT FRONT TIRE ROLLED OVER MY PELVIC AREA CAUSING SERIOUS INJURY. VEHICLE CRASHED INTO A FENCE AND JACK KNIFED THE TRAILER. COMPLAINED TO CHRYSLER AND THEY HAD THE VEHICLE INSPECTED AND I RECEIVED A LETTER SAYING THEY COULD FIND NO DEFECT. SINCE THEN I HAVE HAD ANOTHER INCIDENT WHERE WHEN I SHIFT FROM REVERSE TO PARK IT DOES NOT ENGAGE AND SLIPS BACK INTO REVERSE. FORTUNATELY I AM MORE CAREFUL AND KNOW TO DOUBLE CHECK THE SHIFTING MECHANISM. DOES NOT DO IT ALL OF THE TIME. MAY BE RELATED TO TOWING. OTHERS WHO HAVE A LATE MODEL CHRYSLER VEHICLE WITH THIS TYPE OF TRANSMISSION AND SHIFTING MECHANISM NEED TO BE AWARE OF THIS PROBLEM AND NEED TO BE SURE THE VEHICLE GOES INTO PARK WHEN SHIFTED AND DOES NOT SLIP OUT ONCE FOOT IS OFF OF THE BRAKE. *TR
Power train, Vehicle speed control, Engine, Feb 13, 2015
JUST ENTERING THE HIGHWAY DOING THE SPEED LIMIT OF 70 MPH WITH MY NEWBORN CHILD ALL OF A SUDDEN MY CAR SUDDENLY STALLED / SHOOK/ AND HALTED WHILE TRYING TO FIND A SAFE PLACE TO PULL OVER ON THE HIGHER WAY. THE SERVICE TRANSMISSION LIGHT CAME ON. THIS IS A HUGE SAFETY CONCERN THAT I HAD TO SOMEHOW FIND A WAY TO PULL OVER ON THE SIDE OF A MAJOR HIGHWAY WITH AN INFANT IN THE CAR WHILE MY CAR WAS STALLING OUT. *TR
Power train, Feb 11, 2015
CHRYSLER'S NEW 9 SPEED TRANSMISSION STARTED ALWAYS SPEEDING UP WHEN I WOULD LET OFF THE GAS AND EXPECT THE VEHICLE TO SLOW DOWN, EVEN WHEN I JUST WANTED TO SLOW DOWN WHILE COMING TO A STOP LIGHT OR STOP SIGN. WHEN I HIT THE BRAKE THE VEHICLE WOULD ONLY THEN SLOW DOWN. IT SCARED ME WHEN THE VEHICLE WOULD ACCELERATE ON IT'S OWN. SHIFTING GOT VERY JERKY AND UNEVEN SEEMED LIKE COULD NOT DECIDE WHICH GEAR IT SHOULD BE IN. WHILE ON THE FREEWAY IN LAS VEGAS THE MESSAGE CENTER SAID"SERVICE TRANSMISSION AND THE ENGINE LIGHT STAYED ON. WHEN I WAS ABLE TO EXIT THE FREEWAY THE TRANSMISSION SOUNDED LIKE IT HAD SAND IN IT, A VERY LOUD GRINDING SOUND AND THERE WAS NO POWER TO MOVE THE VEHICLE. I DID GET IT TO COAST INTO A SAFE LOCATION TO WAIT FOR THE TOW TRUCK TO COME AND GET THE VEHICLE. THIS WAS THE SECOND TIME THIS VEHICLE HAD A PROBLEM THE FIRST TIME WAS AT 3,000 MILES. HAD THE SAME MESSAGE ON THE MESSAGE CENTER, AGAIN I COASTED OFF THE HIGHWAY AND CAME TO A STOP. AT THIS TIME THE TRANSMISSION WOULD NOT ENGAGE SO THE VEHICLE WOULD NOT MOVE. IT WAS TOWED TO A JEEP DEALER WHERE THEY SAID THE COMPUTER NEEDED AN UP DATE FOR THE TRANSMISSION, THEY DID IT AND OFF WE WENT NOT KNOWING THAT WE WOULD BE LEFT SITTING ON THE SIDE OF THE ROAD A SECOND TIME. I DID NOT SEE A COMPLIANT FOR THIS TYPE VEHICLE ON YOUR COMPLAINTS BOX AT THIS WEB-SITE BUT I HAVE ENTERED THIS COMPLIANT WITH YOU BEFORE. *TR