2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints: power train
1,469 reports, newest first. Show all
Power train, Engine, Dec 11, 2014
WHILE DRIVING DOWN THE INTERSTATE AT 70 MPH THE ELECTRONIC TRANSMISSION DISENGAGED AND THE VEHICLE STARTED DECELERATING TO A STOP.. LUCKILY THE TRAFFIC WAS LIGHT AND I WAS ABLE TO PULL OFF TO THE SHOULDER BEFORE COMING TO A STOP. THE VEHICLE DID NOT ROLL , IT STARTED SLOWING AS IF BRAKING., I WAS LUCKY TO NOT BE REAR ENDED, THERE WAS NO FOR WARNING AND PROBABLY NO BRAKE LIGHTS. I FEEL THE VEHICLE IS UNSAFE TO DRIVE AND WANT TO KNOW WHY IT JUST SHUT DOWN AT 70 MILES PER HOUR, IT MAY HAVE RESULTED IN A SERIOUS ACCIDENT IF THE TRAFFIC HADN'T BEEN SO LIGHT. ARTICLES ON THE INTERNET INDICATE THE LAUNCH OF THE VEHICLE WAS DELAYED BY TRANSMISSION FAULTS. I BELIEVE IT WAS PUT INTO PRODUCTION FAULTY. PLEASE INVESTIGATE. *TR
Power train, Dec 4, 2014
WHILE TRAVELING AT 45 MILES PER HOUR, THE TRANSMISSION MAKE A "THUNK" AND STOPPED WORKING. I HAD NO POWER WHEN PUSHING ON THE GAS PEDAL. I HAD TO FIND A WAY TO SAFELY PULL OFF THE ROAD. THIS IS THE FOURTH INCIDENT WITH THE TRANSMISSION BUT THE FIRST ONE THAT OCCURRED WHILE ACTUALLY DRIVING THE VEHICLE. CHRYSLER HAD JUST REPLACED THE VALVE BODY OF THE TRANSMISSION 10 DAYS PRIOR TO THE NOV. 30 INCIDENT AND PRIOR TO THAT "FLASHED" THE TRANSMISSION SOFTWARE. I WAS TOLD ALL OF THESE "FIXES' WOULD WORK. THEY ARE NOW REPLACING THE ENTIRE TRANSMISSION. THIS IS A SAFETY ISSUE AND I HAVE NO CONFIDENCE THAT THE "NEW" TRANSMISSION BEING PUT IN MY JEEP WILL RESOLVE THE PROBLEM. *TR
Power train, Nov 28, 2014
WHILE WAITING AT A STOP LIGHT AFTER IT TURNED GREEN I PUT MY FOOT ON THE GAS PEDAL AND I HEARD A POPPING SOUND. THERE WAS NO RESPONSE ON THE PEDAL SO WE PUSHED IT OFF THE ROAD. CALLED A TOW TRUCK AND IT WAS TAKEN TO THE CHRYSLER DEALERSHIP WHERE THEY DIAGNOSED IT AS A FAILED TRANSMISSION. A NEW TRANSMISSION WAS SHIPPED FROM DETROIT AND INSTALLED AFTER 3 WEEKS. WHILE RESEARCHING THIS NEW 9 SPEED TRANSMISSION I DISCOVERED THE FLEET ONE TRANSMISSIONS OFTEN FAIL. *TR
Power train, Engine, Nov 24, 2014
AT A HIGHWAY CRUISING SPEED, WHEN THE GAS PEDAL IS RELEASED AND THE CAR IS ALLOWED TO DECELERATE ITSELF WITHOUT PRESSING THE BRAKE, AT CERTAIN DOWNSHIFTS THE CAR WILL EXPERIENCE A JUMP IN ENGINE RPM OF 1000 AND THE CAR WILL LURCH FORWARD AND ACCELERATE ON ITS OWN. THIS IS ESPECIALLY DANGEROUS WHEN GOING AROUND CURVES OR IF THERE WERE ICE ON THE ROAD OR THE CAR WERE HYDROPLANING. CHRYSLER JEEP HAS NOT RELEASED A FIX OR A RECALL FOR THIS ISSUE AND IT IS BEING SAID THAT IT IS NORMAL FOR THE TRANSMISSION TO DO THIS. I BELIEVE IT IS A DANGEROUS CONDITION WITH HIGH POTENTIAL FOR ACCIDENTS UNLESS FIXED. *TR
Power train, Nov 23, 2014
TRAVELING ON PARKWAY AT APPROX 65 MPH WITH CRUISE CONTROL ON. VEHICLE SUDDENLY LOST POWER, SERVICE TRANSMISSION MESSAGE DISPLAYED, TRACTION CONTROL WARNING LIGHT AND CHECK ENGINE LIGHT BOTH ILLUMINATED. HAD TO ROLL TO SIDE OF ROAD. TURNED OFF ENGINE AND RESTARTED. TRACTION CONTROL LIGHT AND CHECK ENGINE LIGHT STAYED ILLUMINATED, BUT TRANSMISSION SERVICE MESSAGE WAS NO LONGER DISPLAYING. WAS ABLE TO GET VEHICLE TO DEALER. AWAITING WORD ON CAUSE. *TR
Power train, Fuel/propulsion system, Nov 22, 2014
THE TRANSMISSION ON THIS JEEP HAS NUMEROUS PROBLEMS, BUT SAFETY ISSUE IS THAT VEHICLE ADDS FUEL WHEN YOU ARE SLOWING DOWN OR STOPPING. PRIOR TO SHIFTING DOWN FROM 8TH TO 7TH ON AN INTERSTATE, AND WORSE, WHEN IN CITY TRAFFIC SHIFTING FROM 5TH TO 4TH WHEN THE TACHOMETER ACTUALLY GOES UP 1000 RPM OR MORE CAUSING YOU TO BRAKE HARDER. THIS IS PARTICULARLY DANGEROUS WHEN ON ICE AND HARD PACKED SNOW. THIS IS NOT DECELERATION DUE TO COMPRESSION, BUT AN ACTUAL ADDITION OF FUEL JUST AS IF YOU HIT THE ACCELERATOR. IT HAS DONE THIS SINCE NEW, BUT IS GETTING WORSE AND CHRYSLER HAS NOT ADDRESSED THE ISSUE TO DATE. IT HAS BEEN IN FOR REPAIRS 2 TIMES. *TR
Power train, Nov 19, 2014
PURCHASED A CERTIFIED PRE-OWNED JEEP CHEROKEE FROM LOCAL CHRYSLER DEALERSHIP WITH 11,000 MILES. ON SECOND DAY OF DRIVING, NOTICED THAT AS THE CAR SHIFTS FROM SECOND TO THIRD GEAR (USUALLY AROUND 17MPH THE ENTIRE CAR JOLTS / SURGES FORWARD. AT TIMES WHEN THIS HAPPENS, I HAVE ACTUALLY THOUGHT I HAVE BEEN BUMPED INTO BY THE CAR BEHIND ME, ONLY TO QUICKLY DETERMINE IT IS THE TRANSMISSION. I HAVE HAD THE VEHICLE INTO SERVICE 3 TIMES. FIRST TIME, RE-FLASHED TRANSMISSION CONTROL MODULE. SECOND TIME, TRANSMISSION CONTROL MODULE FAILED TO ACCEPT PROGRAMMING AND SO WAS REPLACED. THIRD TIME, THEY RE-FLASHED THE CONTROL MODULE AGAIN AND SAID THERE WAS NOTHING MORE THEY COULD DO TO RESOLVE THE ISSUE UNTIL CHRYSLER PROVIDES FURTHER DIRECTION. THIS IS NOT ONLY A NUISANCE, BUT A SAFETY CONCERN. IT DISTRACTS THE DRIVER FROM FOCUSING ON THE ROAD AND EVERY TIME I ACCELERATE FROM A STOP I AM REMINDED THERE IS SOMETHING NOT RIGHT WITH THIS VEHICLE - BUT WITH APPARENTLY NOTHING THE DEALERSHIP CAN DO TO FIX IT. I AM REQUESTING THAT CHRYSLER EITHER PROVIDE A FIX FOR THE PROBLEM, OR REPURCHASE THE CAR BACK FROM ME. *TR
Power train, Nov 19, 2014
WHEN CAR IS STARTED YOU TRY AND PUT THE CAR INTO GEAR, WHEN PRESSING THE GEAR SHIFT BUTTON THERE IS A METAL TO METAL GRINDING AND CLICKING SOUND. WHEN I CALLED AND TOLD THE SERVICE ADVISER SO I COULD MAKE AN APPOINTMENT FOR SERVICE HE STATED WHAT WAS GOING ON BEFORE I FINISHED TELLING HIM. ALSO WHEN GOING FROM A COMPLETE STOP OR STOPPING THE CAR, THE CAR WILL ACTUALLY LUNGE FORWARD. SHIFTS VERY HARD WHEN GOING FROM 1 GEAR TO 2 AND 3 GEARS. *TR
Power train, Exterior lighting, Nov 16, 2014
THE TRANSMISSION CONTINUES TO ACCELERATE WHILE THE BRAKES ARE BEING APPLIED. THESE PROBLEMS ARE THE WORST BETWEEN GOING FROM 3RD TO 2ND AND 2ND TO 1ST GEARS. THE JEEP ACCELERATES WHILE SLOWING DOWN WHEN AMPLE PRESSURE IS APPLIED TO THE BRAKES. HAD TO SWERVE OFF THE ROAD ONTO THE SHOULDER TO AVOID AN ACCIDENT DUE TO THE BRAKES NOT ACTING TIMELY AND THE VEHICLE STILL ACCELERATING DUE TO THE TRANSMISSION. THE BRAND NEW VEHICLE HAS BEEN TAKEN TO CHRYSLER TWO TIMES FOR THIS PROBLEM AND THEY CAN'T 'DUPLICATE' THE PROBLEM. WAS INFORMED 'THE TRANSMISSION IS A LEARNING TRANSMISSION AND WILL ADJUST TO THE DRIVER AND TO WAIT UNTIL FIRST OIL CHANGE AT 3000 MILES TO SEE IF THE PROBLEM PERSIST". THE PROBLEM IS STILL VERY PRESENT AND EVEN WORSENING. NOW, WITH ONLY 1800 MILES ON VEHICLE THE TURN SIGNALS ARE NOT WORKING PROPERLY. THE RIGHT TURN SIGNAL STICKS, STAYS ON OR RANDOMLY TURNS ON. WHILE THE LEFT TURN SIGNAL IS NOT WORKING AT ALL. WHILE DRIVING MY BRAND NEW VEHICLE (NOT EVEN TWO MONTHS OLD) HAVING TO USE HAND SIGNALS TO COMMUNICATE WHEN TURNING LEFT. FURTHERMORE CONSTANTLY TURN RIGHT BLINKER OFF. LESS THEN TWO MONTHS OLD THE VEHICLE WILL NOW GO IN FOR IT'S THIRD REPAIR. THIS VEHICLE IS VERY UNSAFE!! *TR
Power train, Nov 11, 2014
LATER AFTERNOON, I HAD TROUBLE ENGAGING THE TRANSMISSION INTO REVERSE. I WAS FINALLY SUCCESSFUL ENGAGING THE TRANSMISSION AND HEADED HOME (50 MILES OF BACKROAD/HIGHWAYS). ABOUT 1/2 MILE FROM HOME, THE "MALFUNCTION INDICATOR LIGHT" APPEARED ON THE DASHBOARD, FOLLOWED BY THE "TRANSMISSION TEMPERATURE WARNING LIGHT". IN ABOUT 500 FEET I ARRIVED AT AN INTERSECTION AND STOPPED. WHEN I ACCELERATED AWAY FROM THE INTERSECTION - THE ENGINE REV'D (RPM'S JUMPED) BUT THE CAR WOULD BARELY MOVE. I WAS ABLE TO DRIVE IT IN THIS CONDITION THE REMAINING 4 BLOCKS TO HOME. I CALLED A TOW TRUCK AND THEY TOWED TO THE DEALER. NOTE: THE TOW TRUCK DRIVER HAD DIFFICULTY ENGAGING THE TRANSMISSION TO MOVE THE VEHICLE OFF THE STREET. THE DEALER HAD THE VEHICLE FOR 8 DAYS. THEY ADVISED THEY FOUND OLD CODES, BUT COULD NOT REPLICATE THE PROBLEM. THEY INSTALLED A SOFTWARE UPGRADE ON THE TRANSMISSION CONTROL MODULE AND RETURNED THE VEHICLE TO ME. THE CAR NOW SEEMS TO SHIFT "ROUGH". *TR
Power train, Nov 11, 2014
WHILE SLOWING DOWN PREPARING TO STOP, ROUGHLY AROUND 25 MPH, THE TRANSMISSION WILL DOWN SHIFT TO THE NEXT LOWER GEAR, IN DOING SO THE SYSTEM ACCELERATES THE VEHICLE. WE'VE BEEN TOLD THAT THIS IS NORMAL OPERATION BY CHRYSLER. NO, IT'S NOT! WE ALSO HAD THE TRANSMISSION CAUSE THE VEHICLE TO GO INTO LIMP HOME MODE, ALMOST TOTALLY SHUT DOWN ON US WHILE DRIVING. THE VEHICLE HAD TO BE TOWED AS IT WOULD NOT ALLOW US TO PUT THE CAR IN GEAR. TURNS OUT THERE WAS A LEAK IN THE TRANSMISSION LINE AND THE FLUID WAS GATHERING IN THE FRONT BUMPER. WOULDN'T EXPECT A LEAK WITH BARELY 10,000 MILES ON THE CAR. THESE ARE SERIOUS SAFETY ISSUES WITH THE VEHICLE. WHILE PREPARING THIS COMPLIANT, WE DID RECEIVE CONFIRMATION FROM THE DEALERSHIP THAT CHRSYLER WOULD BE SENDING A REPLACEMENT TRANSMISSION FOR THE VEHICLE. WE THINK IT IS STILL IMPORTANT TO DOCUMENT THIS ISSUE AS I DO NOT BELIEVE WE ARE AN ISOLATED CASE OF THIS HAPPENING. *TR
Power train, Nov 10, 2014
I PURCHASED A 2014 JEEP CHEROKEE , AT APPROX.340 MILES MY TRANSMISSION FAILED GOING THROUGH A VERY BUSY INTERSECTION . I HAD A LOSS OF POWER ,THE DASH STARTED FLASHING SERVICE TRANSMISSION ,STABILITY TRACK WARNING CAME ON AND ON SHIFT PANEL THE LIGHT NEXT TO DRIVE WAS FLASHING , ACCELERATOR WAS MUSHY. ROLLED TO SIDE OF ROAD WHERE SAFE , PUT CAR IN PARK , CALLED FOR HELP. AFTER IN PARK FOR A FEW MINUTES TRIED TO ENGAGE DRIVE AND IT WORK , BUT CAR HAD TOO MUCH POWER AND WAS OVER REVVING . DEALERSHIP HAD IT TOWED , AND SEEMED TO FIX ISSUE. THEN AGAIN AT 1341 MILES I HAD SAME ISSUE BUT WAS NOT ABLE TO DRIVE IT BUT THIS TIME I WAS ALMOST HIT BY A LARGE TRACTOR WHO DIDN'T REALIZE I LOST POWER , I HAVE A SMALL CHILD THAT IS NOT EVEN TWO YEARS OLD YET IN THE CAR!!!!!!!! . AT THIS POINT DEALERSHIP IS WORKING ON IT AND REPLACING THE TRANSMISSION MODULAR , BUT VERY WARY OF KEEPING THIS VEHICLE , HAVE A FEW TRIPS SCHEDULE VERY VERY SOON AND DO NOT WANT TO BE OUT OF CELL PHONE RANGE AND HAVE SAME ISSUE, OR WORSE YET HAVE A TRAGIC ACCIDENT . *TR
Power train, Nov 7, 2014
THERE ARE SIGNIFICANT SHIFTING PROBLEMS WITH THIS MODEL AND TRANSMISSION. VEHICLE HAS BEEN BACK TO THE DEALERSHIP 4 TIMES AND ISSUES ARE STILL UNRESOLVED. THIS SEEMS TO BE A MUCH LARGER PRODUCT ISSUE WITH THIS 9 SPEED TRANSMISSION AND JEEP / CHRYSLER IS CURRENTLY DEFLECTING THE ISSUE AS A COMPUTER PROBLEM. *TR
Power train, Electronic stability control (ESC), Engine, Nov 4, 2014
THE CAR IS ONLY 5 MONTHS OLD. HAS A ZF 9 SPEED AUTOMATIC TRANSMISSION AND 3.2L 46 24V -VVT ENGINE. I WAS DRIVING ON A TOLLWAY IN MODERATE TRAFFIC AT A SPEED OF APPROXIMATELY 60-65 MPH. WITHOUT SLOWING DOWN OR CHANGING SPEED, THE DISPLAY ON THE DASH LISTED "SERVICE TRANSMISSION". ALL POWER TO THE ENGINE WAS LOST AND CAR BEGAN TO SLOW DOWN. WOULD NOT RESPOND TO ACCELERATION. CHECK ENGINE LIGHT, STABILITY CONTROL LIGHT, P! WERE ALL DISPLAYED. HAD TO FIND A WAY TO THE SHOULDER AND STOP CAR. TURNED OFF CAR AND RESTARTED IT. "CHECK TRANSMISSION " WAS DISPLAYED. PUT IT IN DRIVE AND IT FELT LIKE IT WAS STARTING IN 2ND OR 3RD GEAR. WOULD NOT SHIFT GEARS. COULD GET UP TO 35 MPH WITH THE TACH AT 2000 RPM. WOULD NOT SHIFT AT ALL. GOT HOME AND LET CAR SIT FOR A FEW HOURS. STARTED CAR AFTER SITTING FOR A FEW HOURS AND THE "SERVICE TRANSMISSION" WAS GONE. ALL OTHER WARNING LIGHTS WERE GONE EXCEPT FOR SERVICE ENGINE LIGHT. DROVE TO DEALER NEXT DAY AND CAR APPEARED TO SHIFT OK. DEALER LOADED PCM FLASH UPDATE. REPROGRAMMED TCM PER TSB 21-018-14. REPROGRAMMED RF HUB PER 08-077-14. CAR APPEARS TO BE DRIVING OK. DEALER SAID THEY COULDN'T FIND ANY PROBLEMS WITH THE TRANSMISSION. THEY TREATED THIS VERY LIGHTLY . I FEEL THIS IS A SIGNIFICANT SAFETY ISSUE. LOST ALL ACCELERATION AND CONTROL AT HIGH SPEED. NO NOTIFICATION OF UPDATES WERE SENT PREVIOUSLY. *TR
Suspension, Power train, Nov 3, 2014
FROM A STOP THE 2014 JEEP CHEROKEE 3.2VVT V6 4X4 OFTEN CREATES A WOBBLE FEEL WHILE SHIFTING THROUGH LOWER GEARS. THE JEEP'S WOBBLE ISN'T FELT THROUGH THE STEERING WHEEL BUT THE PASSENGERS CAN FEEL THE WOBBLE AND ALSO THE DRIVER CAN FEEL IN IN THE GAS PEDAL UPON ACCELERATION. UPON DECELERATION THE TRANSMISSION MAKES A HARD CLUNK FEEL WHEN NEARING A COMPLETE STOP. THE VEHICLE DOES NOT FEEL SAFE TO DRIVE AS IT FEEL THE VEHICLE WILL LEAVE YOU STRANDED. *LATEST UPDATES WERE APPLIED BY THE DODGE DEALER WITH NO CHANGE IN DRIVE ABILITY. *TR
Power train, Nov 2, 2014
AFTER 1000 MILES OF DRIVING THIS VEHICLE THE TRANSMISSION DID NOT SHIFT FROM PARK TO PARK TO REVERSE ONE TWO OCCASIONS. DURING THIS TIME AFTER EVERY TIME . I DECELERATED WITH OUT APPLYING PRESSURE TO THE GAS PEDAL THE VEHICLE WOULD ACCELERATE ON ITS OWN WHEN AUTOMATICALLY SHIFTING FROM 5 GEAR TO 4 GEAR AND INCREASE 1000 RPMS AND ABOUT 3 MPH BEFORE SHIFTING TO 4 GEAR AND FINALLY DECELERATING. *TR
Power train, Nov 2, 2014
CAR JUST STOPPED ON HIGHWAY. SINCE THEN 7 INCIDENTS, CHECK TRANSMISSION, ENGINE LIGHT ON,CAR GOING OUT OF GEAR AND NOT MOVING. INTO SERVICE 3 TIMES, NOW [XXX] HAS HAD IT FOR 2 AND 1/2 WEEKS AND CHRYSLER WILL NOT LET THEM PUT IN NEW TRANSMISSION, KEEP PUTTING PARTS IN AND THEN ANOTHER PROBLEM COMES UP. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Suspension, Power train, Oct 28, 2014
WE TOOK DELIVERY OF OUR 2014 JEEP CHEROKEE LIMITED ON MARCH 14,2014. AFTER DRIVING IT FOR APPROX 1 MONTH WE NOTICED A VERY PROMINENT WOBBLE/SHIMMY IN THE FRONT END ON ACCELERATION, THIS STOPS AFTER IT SHIFTS INTO 3RD GEAR. WE TOOK IT BACK TO THE DEALER WITH THIS ISSUE ,THEY AGREED THERE WAS A PROBLEM. FIRST THE DEALERSHIP REPLACED THE REAR SHAFT AND IT GOT WORSE, NEXT THEY REPLACED THE CV SHAFTS AND ISOLATOR BUSHING. THESE REPAIRS DID NOT FIX THE PROBLEM. THEN WE WERE TOLD TO DRIVE THE VEHICLE AND IT WOULD GET BETTER. WE NOW HAVE 6000 MILES ON IT AND IT HAS ONLY GOTTEN WORSE. WE ARE NOW TOLD THAT VEHICLE OPERATES AS DESIGNED?? WHO DESIGNS A VEHICLE TO WOBBLE/SHIMMY ON ACCELERATION? THIS IS UNACCEPTABLE AND WE WILL NEVER BUY ANOTHER JEEP. WE HAVE OWNED 4 JEEPS IN THE PAST. *TR
Power train, Engine, Fuel/propulsion system, Oct 25, 2014
WHEN DECELERATING FOR A SPEED ZONE, THE TRANSMISSION DOWNSHIFTED FROM 5TH TO 4TH, THE RPMS WENT UP APPROXIMATELY 1000 AND THE CAR ACCELERATED. THE 'UNINTENDED' ACCELERATION CHARACTERISTIC IS ALSO EVIDENT ON DOWNHILL DRIVING IN THE MOUNTAINOUS TERRAIN. THIS OCCURS OR A FREQUENT BASIS AND WAS EVIDENT PRIOR TO, AND AFTER, A TRANSMISSION/TCM REPLACEMENT. MY WIFE NO LONGER FEELS SAFE DRIVING THIS VEHICLE AND HAS GONE BACK TO USING HER SUBARU FOR COMMUTING. THERE ARE OBVIOUS ISSUES WITH THE ENGINE/TRANSMISSION CONTROL FIRMWARE/HARDWARE WHICH NEED TO BE ADDRESSED. *TR
Power train, Oct 22, 2014
WHILE SLOWING DOWN, WITH MY FOOT ON THE BRAKE, AS THE CAR APPROACHED 20 MPH, THE RPM SUDDENLY INCREASED AND THE CAR ACCELERATED. MY FOOT WAS NOT ON THE ACCELERATOR. I TESTED THIS MULTIPLE TIMES AND IT OCCURRED EVERY TIME!! ALSO, THE CAR HAS SHIFTED ROUGHLY SINCE THE DAY WE TOOK IT HOME. IT IS GETTING WORSE. I HAD TO APPROACH TRAFFIC LIGHTS MORE CAREFULLY TO ASSURE I WAS FAR ENOUGH BEHIND OTHER DRIVERS SO IF THE CAR LURCHED (IT DOES), I WOULD NOT HIT THE CAR IN FRONT. I AM NOT CERTAIN, BUT IT FELT LIKE THE CAR WAS ALSO DOING THIS AT ABOUT 70 MPH. I DID NOT HAVE A CHANCE TO TEST THIS MUCH. I TOOK THE CAR TO THE DEALERSHIP AND THEY SAID THE TRANSMISSION MUST BE REPLACED!!! THE CAR IS 7 MOS OLD. THEY SAID THE TRANSMISSION IS NOT IMMEDIATELY AVAILABLE, SO THEY DO NOT KNOW WHEN I WILL GET MY CAR BACK!! OMGOSH! I WANT A NEW CAR! WHEN I GET THIS BACK, I WILL LIKELY TRADE IT. *TR
Power train, Electrical system, Engine, Oct 22, 2014
AT FREEWAY SPEED OF 65, THE VEHICLE SUDDENLY HAD NO POWER, WENT INTO NEUTRAL, AND "SERVICE TRANSMISSION" WARNING CAME ON. UPON TRYING TO ACCELERATE TO PULL TO THE SHOULDER, THE ENGINE WOULD SIMPLY REV RPMS BUT PROVIDED NO POWER, EVEN AFTER TRYING TO SHIFT BETWEEN NEUTRAL AND DRIVE. AFTER GETTING TO THE SIDE OF THE ROAD, THE VEHICLE WAS SHUT OFF AND TURNED BACK ON, AT WHICH TIME THE SERVICE TRANSMISSION LIGHT WAS STILL ON, BUT THE VEHICLE WORKED AGAIN. THE DEALER REPLACED THE ENTIRE TRANSMISSION UNDER WARRANTY BUT PROVIDED NO EXPLANATION OF WHY IT SUDDENLY LOST ALL POWER ON THE FREEWAY AND COULD HAVE EASILY CAUSED A WRECK WHEN TRYING TO GET OVER SEVERAL LANES ON A BUSY FREEWAY. *TR
Power train, Oct 18, 2014
SO FAR, I HAVE EXPERIENCED THREE ISSUES WITH MY BRAND NEW JEEP CHEROKEE 2014. 1. WHEN ACCELERATING FROM A STOPPED POSITION, THE VEHICLE VIBRATES/WOBBLES, WHILE AT LOW FIRST GEAR SPEEDS. 2. WHEN BREAKING TO STOP, A BRIEF SURGE OF ACCELERATION HAPPENS JUST BEFORE THE STOP COMPLETES. 3. WHEN ACCELERATING FROM ANY SPEED, THE VEHICLE HESITATES WITH A JERKINESS BEFORE SHIFTING INTO GEAR. I PLAN TO BRING THE VEHICLE INTO THE DEALERSHIP, BUT, RESEARCH TO DATE INDICATES THERE ARE NO RESOLUTIONS FOR THESE ISSUES. I HAVE OWNED THE JEEP CHEROKEE FOR LESS THAN THREE WEEKS. *TR
Engine and engine cooling, Power train, Oct 16, 2014
I PURCHASED A BRAND NEW CHEROKEE, FOLLOWED THE ENGINE/DRIVE TRAIN BREAK IN PROCEDURE AS CLOSELY AS I COULD, BUT STARTED EXPERIENCING A SIDE TO SIDE SHIMMY IN THE FRONT END OF MY VEHICLE VERY SHORTLY AFTER PURCHASE. THE SHIMMY HAPPENS DURING ACCELERATION FROM A STOP AND SEEMS TO DISAPPEAR AS SOON AS THE VEHICLE SHIFTS INTO 3RD GEAR. TYPICALLY I FEEL IT IN THE GAS PEDAL AND THE STEERING WHEEL, HOWEVER IT VARIES IN INTENSITY FROM STOP TO STOP. SOMETIMES IT IS GONE AND SOMETIMES IT IS ENOUGH TO SHAKE THE WHOLE VEHICLE. I HAVE HAD THE VEHICLE INTO THE SHOP 3 TIMES NOW AND EACH TIME WAS TOLD THERE IS NO FIX FOR THE PROBLEM AND AS FAR AS I CAN TELL WAS NOT EVEN ADDRESSED. *TR
Power train, Engine, Oct 15, 2014
WHEN ACCELERATING FROM A STOP, BETWEEN 13-20 MPH JUST BEFORE THE TRANSMISSION SHIFTS INTO THE NEXT GEAR THE WHOLE VEHICLE SHIMMIES OR WOBBLES FOR A FEW SECONDS. IT HAPPENS EVERY TIME, WHETHER UNDER HARD OR SOFT ACCELERATION. IT IS ALSO MORE NOTICEABLE WHEN TURNING RIGHT. THE PASSENGER IS EVEN ABLE TO FEEL THE SHIMMY, SO IT DOES NOT ONLY TRANSFER THROUGH THE PEDALS OR STEERING WHEEL. AXLES HAVE BEEN REPLACED, SOFTWARE HAS BEEN UPDATED, BUT AT THIS POINT IN TIME THERE IS NO KNOWN FIX FOR THE VEHICLE. *TR
Power train, Oct 15, 2014
WOBBLE IN FRONT END ON ACCELERATION. 2ND GEAR FROM 1200-2000 RPMS. YOU CAN FEEL THE VIBRATION IN DRIVER AND PASSENGER SEATS. TWO NEW FRONT AXLES AND OTHER PARTS INSTALLED ON A BRAND NEW VEHICLE. ALSO TRANSMISSION FLASHED AND STILL PROBLEMS WITH ROUGH SHIFTING. I AM IN THE CASE MANAGEMENT GROUP AND WAITING TO HERE BACK FROM THEM. DON'T FEEL SAFE IN THE VEHICLE BUT I HAVE NO OTHER TRANSPORTATION. *TR