2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints: power train
1,469 reports, newest first. Show all
Power train, Oct 14, 2014
I HAD MULTIPLE CASES OF THE CAR NOT MOVING IN THE MORNING (ENGINE IS FINE). IT FELT AS IF A CLUTCH WAS SLIPPING. THE FIRST 2 TIMES THE DEALER COULDN'T REPRODUCE THE PROBLEM. THE 3RD TIME HE REPRODUCED THE PROBLEM - AND REPLACED THE TRANSMISSION VALVE-BODY AND PERFORMED ADAPTIVE LEARNING. THIS TOOK NEARLY 2 WEEKS. A WEEK LATER - THE TRANSMISSION FAILED NEAR THE SUMMIT OF MT. WASHINGTON NH. MY WIFE WAS DRIVING AND SHE FELT THAT THE CAR HAD NO POWER - THE GEAR WAS IN MANUAL, 1ST GEAR. I TURNED THE CAR BACK DOWN AND STARTED DESCENDING. THERE SEEMED TO BE NO ENGINE BRAKING AND THE BRAKES STARTED TO SMOKE AND LOOSE GRIP. I HAD TO STOP NUMEROUS TIMES TO LET THE BRAKES COOL. THE CAR IS BACK AT THE DEALERS. THEY HAVE BEEN ABLE TO REPRODUCE THE PROBLEM - CHRYSLER ADVISED THEM TO PUT GREASE ON A CONNECTOR AND DRIVE THE CAR A BIT. IF THE PROBLEM DOESN'T REPEAT - THEY WANT TO RETURN THE CAR TO ME AS IS. CHRYSLER'S INCOMPETENCE WILL GET SOMEONE KILLED - THIS COULD HAPPEN CROSSING A RAILWAY. TURNING LEFT AT A TRAFFIC LIGHT, OR GOING DOWN A LONG DESCENT. *TR
Steering, Power train, Oct 14, 2014
WOBBLY AND SHIMMY FRONT END ON ACCELERATION. ONLY IN 2ND GEAR FROM 1700-2000 RPMS. YOU CAN FEEL THE VIBRATION THROUGHOUT THE WHOLE CAR, MAINLY STEERING WHEEL AND SEATS. IT HAPPENS APPROX. 6 TIMES OUT OF 10 WHEN THE CAR ACCELERATES FROM A STOP. *TR
Power train, Oct 12, 2014
STARTED CAR IN GARAGE AND IN SHIFTING TO REVERSE, HEARD VERY LOUD CLUNKING NOISE AND TRANSMISSION WARNING LIGHTS ON DASH TURNED ON. PUT IN PARK, TURNED OFF VEHICLE, STARTED AGAIN AND SAME THING HAPPENED. DROVE VEHICLE TO DEALER AND CAR FELT LIKE IT WAS STUCK IN 3RD GEAR. SLOW ACCELERATION AT STOP SIGNS AND WHILE ON HIGHWAY, VEHICLE WOULD NOT SHIFT AND WAS AT 4000 RPM AT 60 MPH. SAME THING HAS HAPPENED ON 9/19/14 AND 10/6/14. DEALER UPDATED TRANSMISSION SOFTWARE ONCE AND IS WAITING FOR NEW SOFTWARE UPDATE. *TR
Power train, Electrical system, Electronic stability control (ESC), Oct 9, 2014
I WAS DRIVING ON EXPRESSWAY AND VEHICLE SLOWED DOWN SERVICE TRANSMISSION LIGHT CAME ON.ALSO TRACTION CONTROL LITE ,CHECK ENGINE AND ANOTHER LIGHT CAME ON I WAS ABLE TO PULL OVER VEHICLE WOULD NOT SHIFT TO PARK.AFTER SEVERAL MINUTES I TURNED ENGINE OFF .WHEN I RESTARTED VEHICLE AND SHIFTED TO PARK THE SHIFTER GOT ROUGH AND JUMPED TO PARK.SINCE THEN THE JEEP HAS BEEN AT THE DEALER 2 MORE TIMES FOR THE SAME PROBLEM. GOT IT BACK ON 10/8/14 AND FEEL VERY UNSAFE DRIVING IT.THIS IS MY FOURTH JEEP AND I NEVER HAD A PROBLEM WITH THE OTHER ONES. *TR
Power train, Oct 8, 2014
THIS IS A FOLLOWUP COMPLAINT TO (ODI NUMBER) 10618847 & (ODI NUMBER) 10620977. TODAY WHILE DRIVING IN TRAFFIC THE 2014 JEEP CHEROKEE I WAS DRIVING STOPPED ACCELERATING WHILE I WAS DRIVING AND DISPLAYED A SERVICE TRANSMISSION ERROR AND MESSAGE SAYING TO PUT THE VEHICLE INTO PARK. THE CHECK ENGINE LIGHT ALSO CAME ON. THE VEHICLE WAS TOWED TO A DIFFERENT DEALERSHIP THIS TIME AS THE ONE I PURCHASED FROM WAS OUT OF RANGE FOR JEEP ROADSIDE ASSIST. THIS IS CLEARLY A MAJOR PROBLEM WITH THIS VEHICLE AND JEEP HAS NOT BEEN HELPFUL GETTING IT RESOLVED THUS-FAR AS THIS IS THE THIRD TIME IT HAS OCCURRED IN AS MANY MONTHS. *TR
Power train, Vehicle speed control, Oct 8, 2014
WHILE DRIVING IN LIGHT TO MODERATE TRAFFIC AS WELL AS STOP AND GO TRAFFIC, VEHICLE WOULD ROUTINELY SURGE FORWARD IMMEDIATELY AFTER SLOWING AND OR BREAK WHEN FOOT WAS REMOVED FROM BRAKE PEDAL. CRUISE CONTROL HAD NOT BEEN USED OR ENGAGED AT ANYTIME. *TR
Power train, Vehicle speed control, Oct 8, 2014
AT HIGHWAY SPEEDS, VEHICLE WOULD ROUTINELY BECOME LOCKED INTO A SINGLE GEAR AND FAIL TO SHIFT BEYOND THAT POINT UNTIL THE VEHICLE WAS TURNED OFF AND THEN RESTARTED. UPON RESTART VEHICLE WOULD TRAVEL APPROX 10-15 MILES BEFORE VEHICLE WOULD AGAIN NOT SHIFT AND HAVE TO BE TURNED OFF AND RESTARTED. THIS CYCLE REPEATED NUMEROUS TIMES AND ON SUBSEQUENT DAYS. *TR
Power train, Oct 7, 2014
THE VEHICLE WOBBLES AND SHAKES DUE TO A JERKY MOVEMENT WHEN IT SHIFT TO 2ND GEAR. IT DRIVES WITH JERK ALL THROUGHOUT 2ND GEAR TILL IT CHANGES INTO 3RD GEAR. AT FIRST I THOUGHT THE VEHICLE WAS NEW AND I SHOULD WAIT FOR BREAK IN BUT THE SAME STILL CONTINUES AND MY ODOMETER READS 1900. I FEEL LIKE IT IS SOMETHING TO DO WITH THE CLUTCH PLATES FOR 2ND GEAR. *TR
Power train, Engine, Fuel/propulsion system, Oct 4, 2014, fire
CAR STALLED 6X WITH MY 4 AND 5 YEAR OLDS IN THE VEHICLE. SMOKE BILLOWS OUT OF BACK OF CAR. IGNITION COIL, SPARK PLUGS, FILTER AND OIL REPLACED. 9/2/14 CAR SHIFTING INCORRECTLY. COMPUTER SYSTEM RESET DUE TO TRANSMISSION ISSUES. CUSTOMER TOLD TO BRING BACK AFTER DRIVES 500 MILES FOR OIL CONSUMPTION TEST. 9/29/14 OIL CONSUMPTION TEST FAILED. PVC INTAKE VALVE REPLACED. DEALER TO DRIVE CAR 250 MILES AND TEST OIL CONSUMPTION AGAIN. AS OF 10/3, NO RESOLUTION. CUSTOMER HAS REQUESTED REPLACEMENT FROM MANUFACTURER. NOT APPROVED AS OF YET. *TR
Power train, Oct 3, 2014
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE SHOOK AND VIBRATED WHEN SHIFTING BETWEEN FIRST AND SECOND GEAR. THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE CONTACT INDICATED THAT BOTH FRONT AXLES AND MOTOR MOUNTS WERE REPLACED. THE COMPUTER WAS ALSO UPDATED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES, BUT NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 1,000.
Power train, Engine, Oct 3, 2014
DRIVING AT 70 MILES PER HOUR, VEHICLE SUDDENLY STOP ACCELERATE, ALL LIGHTS CAME ON DASH, READ SERVICE TRANSMISSION. *TR
Power train, Sep 30, 2014
TRANSMISSION SHIFTS HARD FROM 1ST TO 2ND, AND FROM 2ND TO 3RD. IT ALSO HAS A PRONOUNCED "WOBBLE AFTER IT SHIFTS FROM 1ST INTO 2ND GEAR, AND CONTINUES UNTIL IT SHIFTS HARD INTO 3RD GEAR AT ABOUT 20 MPH. AFTER A STOP WILL NOT GO INTO 1ST GEAR FOR A SECOND OR TWO, THEN ABRUPTLY SURGES FORWARD WITH MORE SPEED THAN THE AMOUNT OF ACCELERATOR YOU ARE GIVING IT. WHEN DECELERATING, THE TRANSMISSION WILL ACTUALLY GO INTO 4TH GEAR AND ADD FUEL CAUSING THE TACHOMETER TO GO UP BETWEEN 500 AND 1000 RPM. THE TRANSMISSION ALTHOUGH TOUTED AS A "9 SPEED", IS USELESS, AS IT WILL NOT GO IN EITHER AUTOMATICALLY OR MANUALLY AT ANY SPEED BELOW 75 OR 76 MPH EVEN THOUGH IT EASILY COULD AT 67 OR 68 MPH WITH SUFFICIENT RPM TO STILL MAINTAIN SPEED. THIS JEEP IS EQUIPPED WITH THE TOWING PACKAGE FROM THE FACTORY. TOWING A 17' BOAT TRAVELING OVER 300 MILES, THE CAR RAN NORMALLY ON THE WAY TO THE DESTINATION SHIFTING WHEN IT NEEDED TO AND EVEN GOING INTO 8TH GEAR A GOOD DEAL OF THE TRIP. ON THE RETURN TRIP, THE TRANSMISSION REFUSED TO SHIFT OUT OF 5TH GEAR EVEN THOUGH THE TACH WAS REGISTERING 3K TO 4K RPM EVEN WHEN GOING DOWNHILL. IT ALSO SEEMED TO BE LOSING POWER AND HAVING DIFFICULTY GOING UP SLIGHT GRADES ON THE INTERSTATE. A FEW TIMES I GOT IT INTO 7TH GEAR BY COMPLETELY LETTING UP ON THE GAS GOING DOWNHILL BUT AS SOON AS WE STARTED UP A SLIGHT GRADE IT WOULD AGAIN GO INTO 5TH AND NOT SHIFT INTO A HIGHER GEAR. WHEN I REPORTED THESE PROBLEMS TO THE DEALER, I WAS TOLD THAT THIS IS NORMAL OPERATION FOR THIS TRANSMISSION / VEHICLE. I'VE NEVER HAD A CAR THAT DID THESE THINGS AND COULD BE CALLED "NORMAL OPERATION". I FEEL THIS TRANSMISSION IS A CLEAR DANGER TO ALL WHO HAVE BOUGHT THIS VEHICLE, AND THE NHTSA REALLY NEEDS TO LOOK INTO THIS AND HAVE CHRYSLER DO SOMETHING SOON TO RECTIFY THESE PROBLEMS BEFORE MAJOR ACCIDENTS, INJURIES, AND DEATH ARE THE OUTCOME. *TR
Power train, Engine, Sep 29, 2014
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE THE VEHICLE WAS PARKED AND STARTED, THE ENGINE IDLED UP AND DOWN AND CAUSED THE RPMS TO INCREASE AND DECREASE. DURING THE FAILURE, THE CHECK ENGINE AND TRANSMISSION SENSORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 2,200.
Power train, Engine, Sep 28, 2014
WHEN DRIVING AT HIGHWAY SPEEDS (68 MPH) AND SLOWING DOWN, THE GEARS ON THE 2014 JEEP CHEROKEE DOWNSHIFTED, RESULTING IN AN INCREASE IN SPEED, DESPITE PRESSURE BEING APPLIED TO THE BRAKES. THIS OCCURS WITH THE AUTOMATIC TRANSMISSION WHEN BRAKING CHANGE GEARS FROM 4TH TO 5TH GEAR. THE SHIFT INTO 4TH GEAR IS FOLLOWED IMMEDIATELY BY A 500+ RPM INCREASE IN THE ENGINE. IF HEAVY, CONSISTENT PRESSURE IS NOT APPLIED TO THE BRAKE, THE CAR WILL ACCELERATE 1-2 MPH. IF HEAVY, CONSISTENT PRESSURE IS APPLIED TO THE BRAKE, THE CAR SHIFTS VIOLENTLY AND THE CAR "LURCHES" FORWARD DUE TO THE INCREASE IN RPM. *TR
Steering, Suspension, Power train, Sep 26, 2014
THIS JEEP STILL INTERMITTENTLY EXPERIENCES THE SENSATION OF WHEEL WOBBLE WHEN SHIFTING BETWEEN 1ST & 2ND GEAR. THE DEALER IS SAYING VEHICLE PERFORMS AS INTENDED. ?? I EXPERIENCE THIS PERIODICALLY WHILE DRIVING BUT NOT EVERY TIME. THIS IS TROUBLESOME & WORRIES ME EVERY DAY WHILE DRIVING THIS VEHICLE. *TR
Power train, Electrical system, Sep 24, 2014
WHEN SLOWING DOWN FROM ANY SPEED FOOT OFF GAS PEDAL VEHICLE SUDDENLY ACCELERATES. HAPPENS AT VARIOUS SPEEDS. EVEN PUT TRANSMISSION IN NEUTRAL COMING TO STOP AND IT STILL ACCELERATES ON ITS OWN. AT EVERY STOP AND CORNER JUST TAKES OFF. YESTERDAY ALMOST HIT THE CAR IN FRONT OF ME. I WAS STOPPED AND THE JEEP DECIDED TO ACCELERATE. HAD IT AT DEALER ON 9/12/14 FOR SERVICE. JEEP DID TRANNY UPDATE BUT DID NOTHING. HEAD OF SERVICE DEPARTMENT SAID I JUST NEEDED TO DRIVE IT TO WORK ITSELF OUT. I THOUGHT HE WAS JOKING BUT HE WAS ACTUALLY SERIOUS! GOING TO TAKE JEEP BACK TO DEALER BEFORE IT KILLS ME ( NOT JOKING).GETTING WORSE ALL THE TIME. *TR
Power train, Engine, Sep 24, 2014
I WAS DRIVING ON THE EXPRESSWAY DOING 60MPH. I MERGED INTO LEFT LANE AND BEGAN TO ACCELERATE TO SPEED LIMIT. REACHED 65MPH AND TRANSMISSION STALLED AND THREW MY VEHICLE INTO NEUTRAL. I HAD TO PULL OVER ONTO THE SHOULDER TO TURN OFF VEHICLE AND RESTART. CHECK ENGINE LIGHT REMAINED ON AS WELL AS MESSAGE TO CHECK TRANSMISSION. AFTER RETURNING IT TO THE DEALERSHIP TWICE, THE SAME THING HAPPENED AGAIN ON 9/22/14 WITH MILEAGE AT 1195. *TR
Power train, Sep 22, 2014
WHILE TRAVELING AT NORMAL SPEED IN SNOW MODE. THE CAR STARTED TO SHAKE A LITTLE AND WAS MAKING GRINDING NOISES. I DROVE ABOUT TEN MILES TO MY HOST AND MADE AN APPOINTMENT. WHEN I DROVE THE JEEP TO THE DEALER THE PROBLEM GOT DO BAD I THOUGHT IT WAS GOING TO BREAK DOWN. I DROPPED IT OFF AND LATER FOUND OUT IT WAS THE POWER TRANSFER UNIT. THE PART IS ON BACK ORDER AND I AM TOLD I WON'T GET MY JEEP BACK FOR THREE WEEKS. I HAVE ONLY HAD IT FOR TWO WEEKS. *TR
Power train, Sep 21, 2014
TRANSMISSION FAILURE 3 TIMES IN THE FIRST 3000 MILES. FIRST FAILURE WAS WHILE STATIONARY. SECOND WAS AT APPROX 30MPH AND 3RD AT APPROX 65MPH. FAILURE IS UNPREDICTABLE AND CAUSES IMMEDIATE DROP IN SPEED WHICH COULD RESULT IN AN ACCIDENT. CAR WAS 'FIXED' BY JEEP DEALER EACH TIME, CAR FAILED IN SAME MANNER ALL 3 TIMES. *TR
Power train, Electrical system, Engine, Sep 16, 2014
SIMILAR TO WHAT OCCURRED WITH THE OTHER POSTS, ON SATURDAY MY CAR STALLED WHILE AT A STOP SIGN. DISABLED, THE ENGINE LIGHT AND THE SERVICE TRANSMISSION INDICATOR CAME ON THE DASHBOARD. FOLLOWING THE ADVICE OF SOME HELPFUL GENTLEMEN, I WAS ABLE TO GET THE CAR HOME. ON SUNDAY, I TOOK THE CAR TO THE DEALER AND THE DIAGNOSTIC TEST REPORTEDLY STATED IT WAS THE TRANSMISSION AND THEN A SUBSEQUENT CALL IDENTIFIED THE ISSUE AS AN ELECTRICAL ISSUE. I PICKED THE REPAIRED CAR UP AS DIRECTED AND THEN THE CAR STALLED. I WAS ALMOST REAR-ENDED AS THE CAR WAS DISABLED WITH THE HAZARD LIGHTS. I MANAGED TO COAST THE CAR INTO A PARKING LOT BY USING THE ADVICE OF THE GENTLEMEN AND THEN CALLED THE DEALER, THIS IS THE SECOND TIME THE CAR ABRUPTLY STALLED. THIS TIME IT WOULD NOT START FOR ME TO PULL INTO A PARKING SPACE. I WAS ASKED TO DRIVE THE CAR BACK TO THE DEALER, I REFUSED. AFTER SPEAKING TO THE GENERAL MANAGER OF SALES, THE DEALER SENT TWO PEOPLE TO BRING THE CAR BACK AND THE PERSON DRIVING MY CAR STATED IT STALLED TWICE BUT HE KNEW HOW TO GET THE CAR GOING. MONDAY I MISSED WORKED, TUESDAY THEY PROVIDED A RENTAL, TODAY I PICKED UP THE CAR, AND TONIGHT I AM IN A DEALER'S RENTAL THAT WILL NEED TO BE EXCHANGED FOR ANOTHER RENTAL TOMORROW. THIS HAS BEEN A TAXING EXPERIENCE THAT IS NOT EXPECTED FOR A CAR THAT WAS PURCHASED NEW AT THE END OF APRIL. THIS IS MY SECOND JEEP BUT FROM WHAT I AM READING, THERE IS SOMETHING WRONG WITH THIS CAR THAT NEEDS IMMEDIATE ATTENTION. *TR
Power train, Service brakes, Sep 15, 2014
I WAS DRIVING ON A LOW TRAFFIC ROAD GOING APPROXIMATELY 30 MPH WHEN THE PARKING BRAKE ERROR WARNING LIGHT APPEARED ON THE DASH HUD AND THE GEAR SELECTOR D WAS FLASHING. ANOTHER WARNING APPEARED IN THE HUD THAT STATED "SERVICE TRANSMISSION", AS WELL AS THE CHECK ENGINE LIGHT AND STABILITY CONTROL WARNING LIGHT. AS THIS BEGAN I WAS ON A SLIGHT INCLINE AND BEGAN DRIFTING BACKWARD, LEADING ME TO BELIEVE THE ENGINE HAD DIED BUT I COULD STILL HEAR IT WAS ON SO I APPLIED MORE PRESSURE TO THE GAS PEDAL BUT COULDN'T MOVE FORWARD. I TURNED THE ENGINE OFF AND AS I TURNED THE CAR BACK ON, ANOTHER WARNING APPEARED STATING THAT I SHOULD PUT IT IN PARK BEFORE ATTEMPTING TO SHIFT (I WAS IN PARK AT THE TIME) SO I WENT AHEAD AND SHIFTED TO DRIVE BUT THE ENTIRE CAR JERKED AND MADE A VERY LOUD THUD THAT SOUNDED AS IF I WAS SHIFTING INTO ANOTHER GEAR WHILE FLOORING THE GAS PEDAL. WHEN I FINALLY WAS ABLE TO GO FORWARD, I COULD BARELY MOVE EVEN THOUGH I WAS APPLYING FULL THROTTLE AND THE RPMS WERE REDLINED. I COULDN'T GO ANY FASTER THAN 15 MPH FOR THE REMAINDER OF MY TRIP (I ONLY HAD A MILE TO GO SINCE I WAS ALMOST HOME) AND THE RPMS STAYED REDLINED FOR ABOUT HALF THAT TIME BUT I WAS NEVER ABLE TO ACCELERATE OVER THAT 15 MPH FOR THE DURATION OF THE TRIP. WHEN I GOT TO MY DRIVEWAY, I PUT IT IN PARK AGAIN AND OPENED THE HOOD AND THE ENGINE WAS IDLING MUCH LOUDER THAN USUAL. *TR
Power train, Sep 12, 2014
WHILE INCREASING VEHICLE TO HIGHWAY SPEED AND ATTEMPTING TO MERGE ONTO THE FREEWAY AT A SAFE 'HIGHWAY SPEED' THE VEHICLE SUDDENLY "POPPED" INTO NEUTRAL. I PLACED THE VEHICLE INTO NEUTRAL MANUALLY THEN, BACK INTO A DRIVE GEAR TO CONTINUE. MOST COMMON OCCURENCES WITH THIS VEHICLE ARE THAT, IT WILL NOT 'UPSHIFT' PROPERLY AND, IT WILL HOLD ON TO THE LOWER GEAR FAR TOO LONG BEFORE SHIFTING TO THE NEXT GEAR. THIS PROBLEM ALSO PREVENTS THIS VEHICLE FROM DOING "ANY KIND OF COASTING", I ALWAYS HAVE TO HAVE MY FOOT ON THE GAS TO MAKE THE VEHICLE GO FORWARD, EVEN ON A GENTLE DOWNHILL INCLINE. SOME (MOST) OF THE TIME THE TRANSMISSION WILL NOT SHIFT UNLESS THE ENGINE REVS TO ABOUT 5,000 RPM. THIS VEHICLE HAS YET TO REACH IT'S EPA EST MILEAGE OF 27 MPG, HIGHWAY OR STREET. MY AVERAGE MPG IS 13 MPG EVEN THOUGH I AM A CONSERVATIVE DRIVER. I PURCHASED THIS VEHICLE BRAND NEW FOR MY DAUGHTER WHO HAS YET TO DRIVE IT CONSISTENTLY DO TO IT'S SAFETY ISSUES. THE 'CHECK ENGINE LIGHT' HAS BEEN ON DUE TO THE TRANSMISSION PROBLEMS AND THE DEALER HAS HAD THE VEHICLE FOR 50% OF THE TIME SINCE I PURCHASED THIS VEHICLE. I HAVE YET TO SEE THIS VEHICLE GO INTO THE 8TH OR, 9TH GEAR. THIS VEHICLE HAD 229 MILES WHEN IT WAS RETURNED TO THE DEALER FOR SERVICE AFTER OWNING IT FOR 10 DAYS. I PURCHASED IT ON 8/22/14. *TR
Power train, Visibility, Sep 5, 2014
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE AT A STOP, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE HESITATED TO RESPOND BEFORE SUDDENLY SURGING FORWARD. THE CONTACT ALSO STATED THAT THE VEHICLE WOULD NOT OPERATE IN REVERSE OR DRIVE. THE VEHICLE WAS RESTARTED BUT FAILED TO ACCELERATE OVER 5 MPH. THE VEHICLE WAS TOWED TO THE DEALER, WHO DIAGNOSED THAT THE ENTIRE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, WHILE OPERATING THE VEHICLE IN THE RAIN THE WINDSHIELD DEFROSTER WAS TURNED ON BUT THE FOG ON THE WINDSHIELD WOULD NOT EVAPORATE. THE CONTACT ATTEMPTED TO WIPE THE WINDSHIELD USING A CLOTH ON BOTH THE INSIDE AND THE OUTSIDE OF THE VEHICLE BUT THE FOG COULD NOT BE REMOVED. THE FAILURE WAS NOT DIAGNOSE OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40.
Power train, Sep 3, 2014
TOOK CAR IN APRIL FOR STEERING WHEEL NOISE, AND THERE WAS A SLIGHT WOBBLE THEN WHEN COMING OUT OF A TURN THEN. THIS BECAME MORE NOTICEABLE AS THE VEHICLE WAS DRIVEN. TOOK IT TO ANOTHER DEALERSHIP THE WEEK OF JULY 21, 2014. AT THAT TIME NEW FRONT AXLES WERE ORDERED. TOOK THE VEHICLE IN ON AUGUST 14, 2014 FOR REPLACEMENT OF FRONT AXLES. AFTER REPLACEMENT THE CONCERN WAS WORSE. THEY REMOVED AXLES FROM A LOT VEHICLE AND SWAPPED OUT. THE CONCERN(WOBBLE) IS STILL THERE. IN FACT IT PRETTY MUCH HAPPENS ALL THE TIME NOW WHEN COMING OUT OF A TURN. A STAR CASE WAS OPENED WITH CHRYSLER. RECEIVED A CALL TODAY,(SEPTEMBER 4,2014) FROM THE SERVICE MANAGER AND I WAS TOLD THAT CHRYSLER ENGINEERS WERE WORKING ON A FIX FOR THIS PROBLEM, BUT NOT TO EXPECT A FIX/REPAIR FOR THIS FOR 3-4 MONTHS AND THAT THEY DID NOT THINK THERE WAS A SAFETY ISSUE AND THAT IT WAS SAFE TO DRIVE VEHICLE. HOW CAN THEY BE SURE THAT THIS IS NOT A SAFETY ISSUE IF THEY DON'T KNOW WHAT IS CAUSING THE PROBLEM AND DO NOT HAVE A SOLUTION FOR THIS. THIS IS A FULL TIME ALL WHEEL DRIVE VEHICLE AND IF THE WHEELS ARE NOT IN SYNC HOW DO WE KNOW THIS WILL NOT BE A PROBLEM WHEN WE ARE ON SNOW COVERED/SLIPPERY ROADS. BECAUSE VEHICLE WAS PURCHASED IN MARCH 2014, IT HAS NOT BEEN DRIVEN ON SNOW COVERED/SLIPPERY ROADS. *TR
Power train, Engine, Fuel/propulsion system, Sep 2, 2014
WHEN STARTING FROM A COLD START THE ENGINE AND/OR TRANSMISSION JERKS MULTIPLE TIMES FOR THE FIRST MINUTE DURING DRIVING. AFTER THE FIRST STOP, THE CAR SETTLES DOWN AND DOES NOT SEEM TO DO IT AGAIN. *TR