2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints: power train
1,469 reports, newest first. Show all
Power train, Engine, Aug 26, 2014
I WAS DRIVING WITH MY TWO YOUNG CHILDREN THROUGH TOWN. WE WERE TURNING LEFT ON A BUSY CITY STREET WHEN MY VEHICLE WOULD NOT ACCELERATE AND WAS ONLY ABLE TO CREEP THROUGH THE INTERSECTION AT LESS THAN 5 MPH. WE WERE NEARLY T-BONED ON THE SIDE WHERE MY 4 YR OLD CHILD WAS SEATED. THE SERVICE TRANSMISSION MESSAGE LIGHT CAME ON AND CAR BECAME INOPERABLE! IT HAD TO BE TOWED TO THE DEALERSHIP. DEALERSHIP HAD TO COMPLETELY REPLACE TRANSMISSION. THEY OUTRIGHT LIED AND DENIED ANY KNOWLEDGE OF TRANSMISSION ISSUES WITH THIS VEHICLE. IN CONJUNCTION, THEY COULD AND DID NOT ANSWER ANY QUESTIONS REGARDING THE NEW TRANSMISSION AND IF IT WAS ANY DIFFERENT THAN THE ONE THAT FAILED. TO TOP IT OFF MY CAR WAS RETURNED TO ME WITH SEVERAL NEW SCRATCHES, AN EXTRA PART LEFT UNDER THE HOOD, AND A BROKEN HOOD LATCH. I DROVE THE VEHICLE HOME ON A HIGHWAY IN THIS CONDITION AND THANK GOODNESS THE HOOD DID NOT FLY OPEN. THIS ISSUE WITH THE TRANSMISSION IS DEADLY! SOMEONE WILL BE SERIOUSLY HURT OR KILLED BECAUSE OF THIS DEFECT! PLEASE DO NOT PURCHASE THIS CAR. *TR
Power train, Wheels, Engine, Aug 26, 2014
WHEN YOU STEP ON THE ACCELERATOR FROM 0MPH THE CAR STUTTERS AND SHAKES FOR A FEW MPH UNTIL YOU GET TO ABOUT 15-20MPH AND THEN IT DRIVES LIKE NORMAL. *TR
Suspension, Power train, Engine, Aug 26, 2014
FRONT END AXLE BOOT LEAK AND SUBSEQUENT SHAKE/VIBRATION IN FRONT END ON ACCELERATION AND RIGHT TURNS MOSTLY. WENT INTO "LIMP MODE" UPON DRIVING DURING LOW SPEEDS ON MORE THAN ONE OCCASION WITH CHECK ENGINE AND SERVICE TRANSMISSION LIGHTS COMING ON. NO GOOD COMPUTER HISTORY STORED IN ENGINE COMPUTER TO DETERMINE PROBLEM EVEN HAPPENED. SHAKE HAS CONTINUED EVEN WITH REPLACEMENT OF BOTH FRONT AXLES. LIMP MODE AND WARNING LIGHTS HAVEN'T HAPPENED SINCE TRANSMISSION WIRING HARNESS AND TRANSMISSION COMPUTER WERE REPLACED . HAS BEEN SERVICED BY TWO LOCAL DEALERSHIPS FOR OVER A MONTH AND HAVE HAD CUSTOMER SERVICE CONTACT WITH CHRYSLER/JEEP CUSTOMER SERVICE ABOUT ISSUES SINCE TRANSMISSION PROBLEMS. ENGAGED IN LEMON LAW ACTION BECAUSE PURCHASE DEALER HAS STATED ON MORE THAN ONE OCCASION THAT THE SHAKE IS A CHARACTERISTIC OF THE 2014 MODEL OF JEEP CHEROKEE, "ALL OF THEM HAVE IT ON THEIR LOT" SO THERE IS NOTHING TO FIX. I JUST DON'T WANT THIS TO BE A LARGER ISSUE WITH MORE VEHICLES INVOLVED SO I AM REPORTING MY PROBLEMS. *TR
Power train, Engine, Aug 24, 2014
VEHICLE WAS HAVING SEVERE ISSUES SHIFTING GEARS. TRANSMISSION WARNING LIGHT CAME ON, LESS THAN A MILE LATER THE MALFUNCTION INDICATOR LIGHT CAME ON. VEHICLE THEN LOST 4WD CAPABILITY. VEHICLE SEEMED TO STALL OUT AND MAX OUT AT 20 MPH. CAR STOPPED A FEW BLOCKS FROM MY HOUSE WHILE IN A TURNING LANE. TURNED THE CAR OFF AND TURNED IT BACK ON, WAS ABLE TO BARELY MAKE IT HOME. LUCKILY, IT WAS LATE NIGHT AND NO TRAFFIC. COULD'VE CAUSE A BIG ACCIDENT. THE VEHICLE SITS HERE AT THE HOUSE RIGHT NOW BECAUSE IT WILL NOT RUN. CALLING THE DEALERSHIP WHEN THEY OPEN TOMORROW TO TRY AND FIND A RESOLUTION. *TR
Power train, Electrical system, Engine, Aug 23, 2014
I WENT TO SHIFT VEHICLE INTO DRIVE, VEHICLE WOULD NOT SHIFT INTO ANY GEAR. TURNED THE VEHICLE ON AND OFF THREE TIMES, ON THE THIRD ATTEMPT I MANAGED TO GET IN TO SHIFT INTO DRIVE. VEHICLES TRANSMISSION SERVICE AND CHECK ENGINE LIGHTS CAME ON STATING "SERVICE TRANSMISSION START FROM PARK WITH VEHICLE AT ZERO SPEED." WHEN I HAD SHIFTED THROUGH TO DRIVE TO MOVE THE VEHICLE THE TRANSMISSION MADE A CLUNKING SOUND LIKE IT HAD FALLEN OUT OF THE JEEP. I DROVE IT 3 MILES TO MY HOUSE ONLY GOING 30 MPH. WHEN I GOT HOME I ATTEMPTED TO PUT THE VEHICLE INTO PARK AND THE TRANSMISSION WOULD NOT MOVE PAST NEUTRAL. I ATTEMPTED TO REMOVE KEY 4-5 TIMES AND BECAUSE OF THIS THE DASH LIGHTS HAD STAYED ON. I DISCONNECTED THE BATTERY AND HAD THE VEHICLE TOWED TO THE DEALERSHIP THE NEXT DAY. *TR
Power train, Engine, Aug 19, 2014
WHILE SLOWING/BREAKING/DECELERATING FROM ANY SPEED THAT HAS CAUSE VEHICLE TO BE IN GEAR 5+, AROUND 35-25MPH, TRANSMISSION WILL DOWNSHIFT FROM 5-4 AND VEHICLE WILL SURGE. VEHICLE WILL NOT DECELERATE, TRANSMISSION REMAINS IN GEAR 4 AND RPM REMAINS 2K. EXCESSIVE PRESSURE IS REQUIRED ON BRAKE TO SLOW VEHICLE. IF BREAK IS NOT APPLIED, VEHICLE WILL NOT SLOW DOWN AND WILL MAINTAIN 25MPH FOR EXTENDED PERIOD OF TIME. MEASURED DISTANCE I OBTAINED WAS 0.4 MILE BEFORE ENGINE RPM BEGAN TO DECREASE BELOW 2K AND VEHICLE BEGAN TO SLOW WITHOUT BRAKE PRESSURE. *TR
Suspension, Power train, Aug 14, 2014
2014 JEEP CHEROKEE LIMITED, 6 CYLINDER, PURCHASED ON APRIL 21, 2014 WITH 321 MILES ON IT. THERE WAS A SLIGHT SHIMMY IN THE FRONT END THAT THEY TOLD US WAS A FLAT SPOT IN THE TIRE THAT WOULD WORK ITSELF OUT AND THE TRANSMISSION WOULD HAVE TO "LEARN" MY WAY OF DRIVING. ON MAY 30,TT 2217 MILES I BROUGHT THE VEHICLE BACK TOT HE DEALER FOR HESITATION IN THE TRANSMISSION AND SHUTTERING AND GRINDING IN THE FRONT END. THE JEEP HAS BEEN BACK TO THE DEALER 6 TIMES FOR SHUTTERING AND GRINDING IN THE FRONT END WHEN PROCEEDING FROM STOP OR LOW SPEED AFTER BEING ON THE HIGHWAY AT A CONSTANT SPEED FOR SEVERAL MILES. SHUTTERING CAN HAPPEN WHEN TURNING OR GOING STRAIGHT. I HAVE ALSO REPORTED SEVERAL TRANSMISSION ISSUES TO THEM WITH THE CARS INABILITY TO DOWNSHIFT GOING UP A HILL AND OR TO UP SHIFT WHEN COASTING DOWN HILLS. AT ONE TIME AS I WAS ENTERING THE HIGHWAY, I TRIED TO ACCELERATE TO 55 AND THE CAR WOULD NOT GO OVER 30 MPH. I'M GLAD THERE WERE TWO LANES OR I WOULD HAVE BEEN REAR ENDED. CAR WAS VERY JERKY WHEN PROCEEDING FROM A STOP AND WOULD OFTEN SUDDENLY JERK FORWARD AFTER A HESITATION TO EVEN MOVE. CAR HAS BEEN REPROGRAMMED 3 TIMES, HAD A NEW VALVE BODY INSTALLED, A NEW TRANSMISSION INSTALLED AND TWO NEW AXLES INSTALLED TWO DAYS AFTER THE AXLES WERE INSTALLED THE SHUTTERING AND HESITATION IN TRANSMISSION STARTED AGAIN. DEALER HAS FAILED TO GET BACK TO ME. *TR
Steering, Suspension, Power train, Aug 13, 2014
AT LOW SPEED TURNS, LEFT AND RIGHT, IE IN A PARKING LOT OR TURNING AT AN INTERSECTION, POPPING AND GROANING FROM FRONT SUSPENSION/STEERING ASSEMBLY. VERY AUDIBLE AND RATCHETING FEEL CAN BE FELT IN THE FRAME AND STEERING WHEEL. NOT AN ISSUE WHEN DRIVING STRAIGHT OR AT SPEED. FIRST TRIP TO DEALER...COULD NOT DUPLICATE. NEXT DAY, AFTER CONTACTING JEEP CONSUMER SERVICE, THE JEEP WAS TAKEN BACK TO THE DEALER AND I TEST DROVE THE VEHICLE IN THE PARKING LOT FOR THE SERVICE CONSULTANT. THE POPPING/GROANING NOISE WAS EVIDENT IN EVERY TURN AND THE CAR WAS TAKEN INTO THE SERVICE AREA FOR SUSPECTED "SUSPENSION" PROBLEM. NEXT DAY CONTACT WITH DEALER...THEY THINK IT IS EITHER THE AXLES OR TRANSMISSION. CALLED JEEP AND THEY CALLED DEALERSHIP. I WAS THEN TOLD BY JEEP THEY WERE REPLACING THE AXLES. SUBSEQUENT MSG FROM SERVICE DEPARTMENT CONFIRMED THEY WERE CHANGING THE RIGHT FRONT AXLE BUT IT WAS BACK ORDERED. NOW TWO DAYS...NO JEEP, NO TRANSPORTATION, NO LOANER. I AM A MASTER ARMY AVIATOR WITH THIRTY YEARS OF FLYING. I KNOW WHEN A MACHINE IS BROKE OR ABOUT TO BE. *TR
Power train, Vehicle speed control, Aug 12, 2014
TRANSMISSION LIGHT CAME SIMULTANEOUSLY WITH CAR LOSING ABILITY TO SHIFT GEAR, MOVE FORWARD OR REVERSE. I WAS IN A PRECARIOUS SITUATION AS I WAS ON A HEAVILY TRAVELED ROAD. CAR IS BEING TOWED TO DEALERSHIP. THIS IS A BRAND NEW CAR AND CLEARLY THERE IS A DANGEROUS ISSUE WITH THE TRANSMISSION OF THIS CAR. I AM VERY CONCERNED TO DRIVE THIS VEHICLE, EVEN AFTER THE CAR HAS ANY NECESSARY REPAIRS. I BELIEVE THIS CAR IS A POSES A SERIOUS SAFETY THREAT DUE TO ITS INABILITY TO GAIN SPEED OR CHANGE GEARS AT CRITICAL TIMES. *TR
Steering, Power train, Aug 8, 2014
THIS IS A FOLLOWUP COMPLAINT TO (ODI NUMBER) 10618847. A PHONE CALL WAS MADE TO NTSB REFERRING TO THIS INCIDENT (REF 670186). TODAY WHILE DRIVING IN TRAFFIC AND AT AN INTERSECTION, THE 2014 JEEP CHEROKEE I WAS DRIVING BUCKED VIOLENTLY THEN STALLED. THE POWER STEERING STOPPED WORKING AND THE VEHICLE WAS BROUGHT TO A STOP. WHEN I RESTARTED THE VEHICLE, IT WAS NOT CAPABLE OF EXCEEDING 3-4MPH EVEN THOUGH THE ENGINE WAS REVVING. THE BOSTON POLICE RESPONDED AS I WAS IN A DANGEROUS LOCATION AND WAITED WITH ME FOR AN HOUR UNTIL AAA COULD TOW MY VEHICLE BACK TO THE DEALERSHIP. THE CHECK ENGINE LIGHT AND SERVICE TRANSMISSION MESSAGE APPEARED ON THE DASHBOARD. THE VEHICLE WAS TOWED TO THE DEALERSHIP JUST DAYS AGO UNDER IDENTICAL CIRCUMSTANCES. THE LAST TIME THE DEALERSHIP PERFORMED A 'SOFTWARE UPDATE' AND ASSURED ME THAT WITH THE NEW SOFTWARE THIS PROBLEM COULD NOT HAPPEN AGAIN. ANY ASSISTANCE YOU COULD PROVIDE WOULD BE VERY MUCH APPRECIATED. *TR
Power train, Aug 4, 2014
ABOUT 7AM ON AUGUST 3, 2014, I WAS OPERATING THE ABOVE VEHICLE IN LIGHT TRAFFIC ON A DIVIDED HIGHWAY. WHILE TRAVELING AT ABOUT 20MPH,THE VEHICLE SUDDENLY BUCKED AND THE TRANSMISSION LIGHT CAME AND A MESSAGE CAME ON STATING TO PUT THE VEHICLE INTO PARK. AT THE SAME TIME, THE POWER STEERING ALSO STOPPED WORKING. I PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND PUT THE VEHICLE INTO PARK. I WAITED A PERIOD OF TIME BEFORE I ATTEMPTED TO PUT THE CAR BACK INTO DRIVE. AT THIS TIME THE CHECK ENGINE LIGHT WAS FLASHING AND THE DISPLAY WAS FLASHING IN RED TO CHECK TRANSMISSION. THE DRIVE BUTTON WAS FLASHING WHEN I RE-ENGAGED THE CAR INTO DRIVE. THE ENGINE SOUNDED LIKE IT WAS REVVING AND THE VEHICLE WOULD NOT GO ABOVE 5MPH. I WAS LESS THAN A MILE FROM HOME AND TRAFFIC WAS LIGHT SO I DROVE IT BACK TO MY HOUSE. THE VEHICLE WAS TOWED BACK TO THE DEALERSHIP WHERE THEY EXPLAINED THAT THIS IS A "SOFTWARE PROBLEM". I AM NOTIFYING THE NTSB AS THIS SEEMS TO BE A MAJOR PROBLEM WITH THIS VEHICLE THAT SHOULD MOST CERTAINLY BE A MANDATORY SAFETY RECALL IF THIS "SOFTWARE PROBLEM" IS AFFECTING OTHER VEHICLES. I WOULD NOT WANT TO SEE SOMEONE EXPERIENCE THIS PROBLEM ON THE HIGHWAY. *TR
Power train, Aug 2, 2014
WOBBLE BETWEEN 15-20 MPH I DIDN'T NOTICE IT UNTIL 2 DAYS AFTER PURCHASE IN NOVEMBER OF 2013. IT'S NOW BEEN 10 MONTHS WITH NO FIX. I'VE SEEN MANY PEOPLE HAVING THE SAME ISSUE ON JEEP FORUMS. SOME HAD AXLES REPLACED, AND SOME HAD BOTH AXLES AND TRANSMISSIONS REPLACED. NOTHING SEEMS TO FIX THE PROBLEM. JEEP HAS TO BE AWARE OF THE PROBLEM BUT I CAN'T EVEN GET AN ACKNOWLEDGEMENT THAT THEY KNOW PROBLEM EXISTS MUCH LESS A FIX. WHO KNOWS WHAT DAMAGE THIS COULD BE DOING TO PARTS ON THE FRONT END. HOW ABOUT JEEP JUST ADMITTING THERE IS A PROBLEM AND THEY ARE WORKING ON A FIX! *TR
Power train, Aug 2, 2014
VEHICLE IS SHIFTING VERY HARD IN LOW GEARS, AND JUMPING INTO A FASTER DRIVE ON LONG DOWN HILL RUNS. TOOK THE CAR BACK TO THE DEALER, AND THEY CLAIM THEY KNOW ABOUT THIS PROBLEM AND UPDATED THE COMPUTER. THE CAR STILL HAS THE SAME PROBLEMS. *TR
Power train, Aug 1, 2014
TRANSMISSION SLIPPING AND SLUGGISH, EVENTUALLY FAILED TO SHIFT INTO ANY GEAR. *TR
Power train, Vehicle speed control, Jul 30, 2014
INCIDENT OCCURRED ON FREEWAY WHILE TRAVELING AT 70 MPH. WAS TRAVELING IN THE #1 LANE AND ENCOUNTERED A SLOWER MOVING VEHICLE. CHANGED TO THE #2 AND ACCELERATED, BUT GOT NO RESPONSE FROM THE VEHICLE. THE FREEWAY AT THIS PORTION IS A DOWNGRADE SO VEHICLE WAS ABLE TO COAST DOWNHILL. I ACCELERATED AGAIN AND VEHICLE FAILED TO ACCELERATE. A "SERVICE TRANSMISSION SOON" MESSAGE WAS DISPLAYED ON DASHBOARD. I EXITED THE FREEWAY AND CAME TO A COMPLETE STOP AT THE BOTTOM OF THE OFFRAMP. I PRESSED THE GAS, WHILE IN DRIVE, AND THE VEHICLE DID NOT MOVE. PLACED IN PARK AND THEN BACK IN DRIVE AND THE VEHICLE DID NOT RESPOND. PLACED VEHICLE IN PARK AND SHUT IT DOWN AND RESTARTED VEHICLE AND IT DID STRUGGLE TO MOVE FORWARD SEVERAL FEET. PLACED VEHICLE IN REVERSE AND IT DID NOT RESPOND. REPEATED SEQUENCE OF TURNING IT OFF AND BACK ON AND THE VEHICLE RESPONDED. PLACED VEHICLE IN DRIVE AND IT DID NOT RESPOND. REPEATED SEQUENCE AND VEHICLE FINALLY MOVED FORWARD. WAS ABLE TO SLOWLY DRIVE VEHICLE TO DEALERSHIP. AFTER HALF A DAY DEALERSHIP STATED "CHRYSLER" TOLD THEM TO WIGGLE THE CABLES AND SEE IF ANY OF THEM ARE LOOSE. AFTER THEY DETERMINED THE CABLES WERE NOT LOOSE THEY INSTALLED THE NEW TRANSMISSION UPDATES AND CLEARED THE ERROR CODES. SERVICE TECH STATED THE PROBLEM SHOULD NOT HAPPEN AGAIN. SO FAR I HAVE NOT EXPERIENCED ANY OTHER FAILURE WITH THE TRANSMISSION. *TR
Power train, Jul 30, 2014
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING 24 MPH OR LESS, THE VEHICLE FAILED TO DECELERATE WHEN THE ACCELERATOR PEDAL WAS RELEASED. THE CONTACT WAS ABLE TO STOP THE VEHICLE BY DEPRESSING THE BRAKE PEDAL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 434.
Power train, Jul 26, 2014
THE CAR SUFFERS FROM POOR SHIFTING CHARACTERISTICS. IT EXPERIENCES EXTREME LAG BETWEEN THE TIME THE ACCELERATOR IS DEPRESSED AND THE TIME THAT THE ENGINE RESPONDS. SHIFTS TO ALLOW PASSING ACTIVITIES ON THE HIGHWAY ARE ESPECIALLY PROBLEMATIC, AS ITS ABILITY TO PROVIDE GOOD RESPONSE/POWER WHEN ATTEMPTING TO PASS AT SPEED IS, IN A WORD, CRAP. THE CAR EXPERIENCES SHIFT DELAYS WHEN ATTEMPTING TO ACCELERATE FROM 40+ TO 60+, IT EXPERIENCES LAG AND THEN SUDDEN ACCELERATION WHEN ATTEMPTING TO MAINTAIN SPEED OR ACCELERATE WHILE GOING UPHILL, AND IT EXPERIENCES SLOW RESPONSE OFF OF STOPS UNLESS THE GAS PEDAL IS FLOORED. BECAUSE OF ITS UNCERTAIN ACCELERATION RESPONSE, IT IS EXTREMELY DIFFICULT TO BE COMFORTABLE DRIVING THIS VEHICLE. JEEP NEEDS TO RECALL THE CAR AND PERFORM ACTUAL QC TESTING ON THE TRANSMISSION. IT IS SIMPLY AWFUL AND A DANGEROUS PIECE OF EQUIPMENT TO HAVE ON THE ROAD. *TR
Power train, Jul 23, 2014
HAVE EXPERIENCED HORRIBLE SHIFTING PROBLEMS SINCE I DROVE THE 2014 JEEP CHEROKEE TRAILHAWK OFF THE LOT. JERKS FORWARD FROM STOP AND AT DIFFERENT GEAR CHANGES. BELIEVE THIS WILL CAUSE ADDITIONAL DAMAGE TO ALREADY POOR PERFORMING TRANSMISSION. HESITATES GEAR CHANGE SOME TIMES WHEN ON HIGHWAY THAT COULD BE DANGEROUS. TWO DAYS AGO STARTED VEHICLE AND PLACED IN REVERSE. JEEP SLAMMED INTO GEAR AND ENGINE LIGHT CAME ON. LIGHT SAYING TO PUT VEHICLE BACK ON PARK CAME ON. I DID THIS AND THEN PUT THE VEHICLE BACK INTO DRIVE. PRESSED GAS AND VEHICLE WENT BACKWARDS. HAD TO BE TOWED TO THE DEALER. DEALER IS STILL EVALUATING VEHICLE AND HAS DONE A SOFTWARE UPDATE. I ASKED ABOUT THE JERKY SHIFTING AND THEY ARE SAYING IT IS NORMAL FOR THE VEHICLE. THEY ARE BEING SLAMMED WITH CUSTOMER COMPLAINTS ABOUT TRANSMISSION PROBLEMS ACCORDING TO THE SERVICE DEPARTMENT REP. CALLING AN IMPROPERLY PERFORMING TRANSMISSION NORMAL BECAUSE ITS HAPPENING TO MOST OF THESE VEHICLES IS NOT ACCEPTABLE. THIS IS AN EXPENSIVE VEHICLE AND NEVER SHOULD HAVE BEEN SOLD UNDER THESE CONDITIONS. OTHERS SHOULD KNOW WHAT THEY ARE GETTING INTO BY PURCHASING ONE OF THESE AND JEEP NEEDS TO RECTIFY THIS SITUATION IMMEDIATELY. *TR
Power train, Jul 23, 2014
THIS IS THE SECOND INCIDENT OF THIS NATURE. WHILE DRIVING AT 75 MPH ON THE INTERSTATE, THE VEHICLE LOST ALL DRIVE TO THE WHEELS. THE VEHICLE WAS COASTING, WITH HEAVY TRAFFIC COMING FROM BEHIND. THE VEHICLE WAS ESSENTIALLY DEAD ON THE HIGHWAY. MY WIFE MANAGED TO COAST TO THE SHOULDER. THE VEHICLE CHECK ENGINE LIGHT WAS ON AS WELL A MESSAGE TO "SERVICE TRANSMISSION". THE VEHICLE HAD TO BE PLACED ON A FLAT BED AND TAKEN TO THE DEALER. THIS IS NOT THE ONLY INCIDENT INVOLVING THESE VEHICLES. THERE IS A SERIOUS PROBLEM WITH THE 9 SPEED TRANSMISSION, AS THERE HAVE BEEN THREE TECHNICAL SERVICE BULLETINS, FROM CHRYSLER, AND OUR VEHICLE HAS HAD ALL OF THEM PERFORMED. THE VEHICLE IS STILL AT THE DEALERS SO I AM UNABLE TO ADVISE WHAT, IF ANY CORRECTIVE ACTION WILL BE TAKEN. I DO KNOW MY WIFE WAS SCARED TO DEATH WHEN SHE FOUND HERSELF BASICALLY IMMOBILE IN HEAVY CAR AND TRUCK TRAFFIC, APPROACHING HER FROM THE REAR AT 75 MPH. *TR
Engine and engine cooling, Fuel system, Diesel, Power train, Jul 21, 2014
WHILE DRIVING ON FREEWAY SMELLED BURNING OIL SMELL AND SMOKE IN CABIN OF CAR. AT FIRST STOPLIGHT OFF FREEWAY SMOKE WAS VISUALLY EVIDENT AT RIGHT FRONT WHEEL AREA AND SMELL OF BURNING OIL INCREASED. I GOT OUT OF CAR AND LOOKED UNDER RIGHT FRONT SIDE AND NOTICED OIL OR GREASE ON CATALYTIC CONVERTER. *TR
Power train, Jul 21, 2014
JEEP TRANSMISSION DOES NOT SHIFT SMOOTHLY IT POUNDS INTO GEAR AND DOESNT SHIFT AT TIMES.THIS HAS HAPPENED ALOT.INCIDENT HAPPENED IN JULY 2014 WHEN WE WERE DRIVING IT STALLED CHECK ENGINE LIGHT AND TRANSMISSION LIGHTS ( MAYBE SAME ) CAME ON AND WE WERE NEARLY HIT ON ROAD BY ANOTHER CAR.HAPPENED AGAIN TOO A FEW TIMES CALLED JEEP THEY SAID TO DRIVE IT DOWN TO DEALER AND THAT THEY WERE HAVING NUMEROUS PROBLEMS WITH JEEP CHEROKEES,.WE OPTED TO HAVE IT FLAT BED WITH A TOW TRUCK TO DEALER AS IT WAS UNSAFE TO DRIVE. CAR IS IN SHOP ALMOST A WEEK AND DEALER CALLED SAYS THEY REPROGRAMED TRANSMISSION AND IT IS BEING TEST DRIVEN AT DEALER BUT STILL BANGS INTO GEAR AND IS ROUGH THEY ACTUALLY SAY IT WILL NEED TO GET USED TO DRIVER AND STOP THUDS INTO GEAR.UNREAL ! THEY ACTUALLY SAID THIS WITH A NEW 37,000 SUV. ITS CLEAR THIS JEEP MODEL WAS NOT TESTED RUSHED TO MARKET AND IS A SEVER SAFETY ISSUE.WE ARE ACTUALLY AFRAID TO DRIVE THIS JEEP ! *TR
Power train, Jul 21, 2014, crash
WHILE FULLY LOCKED IN PARK, THE VEHICLE SUDDENLY ROLLED BACKWARD, INTO A LAKE, RUNNING OVER MY FOOT, AND DRAGGING ME INTO THE LAKE, IN 8-10 FEET OF WATER. WHEN THE VEHICLE WAS PULLED OUT OF THE WATER, IT WAS STILL LOCKED IN PARK, BUT THE WHEELS ROLLED FREELY. *TR
Power train, Jul 20, 2014
WHEN CAR WAS SHIFTING GEARS IT JERKED THE WHOLE CAR AND THEM THE SCREEN SAID SERVICE TRANSMISSION. TRIED PUSHING ON THE GAS TO GO AND WOULD BARELY MOVE. TRIED SWITCHING TO NEUTRAL AND THEN DRIVE AGAIN AND COULD PUSH THE PEDAL TO THE FLOOR AND NO POWER. THEN PUT THE CAR IN NEUTRAL RESTARTED THE CAR AND GOT A LITTLE POWER BACK BUT WOULD NOT GO INTO REVERSE. THE SCREEN KEPT SAYING WHEN TRIED TO PUT INTO REVERSE TO PUT IT IN PARK AND THEM SELECT GEAR BUT WOULD NOT GO INTO REVERSE. FINALLY MADE IT HOME AND TURNED THE CAR OFF FOR A BIT AND RESTARTED AND IT WOULD LET US GO INTO REVERSE BUT STILL HAS TRANSMISSION LIGHT ON. I TOOK THE VEHICLE BACK A FEW DAYS AFTER I BOUGHT IT AND TOLD THEM IT WAS NOT SHIFTING RIGHT. THEY TOLD ME THERE WERE SOME UPDATES AND FIXED THEM BUT IT NEVER FIXED IT. I AM VERY DISAPPOINTED WITH JEEP KNOWING THEY HAD AN ISSUE AND STILL PUT THEIR CARS OUT THERE TO BE SOLD. I WISH PEOPLE WERE HONEST AND NOT SELL VEHICLES THAT HAVE KNOWN ISSUES! *TR
Power train, Engine, Jul 18, 2014
THE 9-SPD AUTOMATIC WILL REV HIGH IN FIRST GEAR UNTIL THE VEHICLE IS STEADY AT 10 MPH AND SLAM HARD INTO SECOND GEAR. SHIFTING FROM SECOND GEAR TO THIRD IS ROUGH AS WELL. HAPPENS EVERY DAY UPON ENGINE START. WHEN THE CAR HAS BEEN WARMED UP FROM DRIVING FOR APPROXIMATELY 15 MINUTES IT GOES AWAY, BUT BEGINS AGAIN UPON BEING SHUT OFF AND COOLED DOWN. THIS ROUGH SHIFTING IS POTENTIALLY DAMAGING/DESTROYING THE AUTOMATIC TRANSMISSION AND CAUSES THE DRIVER/PASSENGERS TO "JERK AROUND" IN THEIR SEATS. *TR
Power train, Jul 17, 2014
WHEN WE BOUGHT THE 2014 JEEP CHEROKEE IT WAS NEW. THERE WAS NO ISSUE WITH THE TRANSMISSION UNTIL WE HAD OWNED IT FOR ABOUT A MONTH. THEN IT STARTED HAVING A ROUGH SHIMMY AS IT SEARCHED FOR THE CORRECT GEAR GOING FROM 0 TO 10 MPH AND THEN 10 TO 20 MPH. ONCE IT REACHES ABOUT 25 MILES PER HOUR THERE IS NO ISSUE WITH THE SHIFTING. WE HAVE HAD IT BACK TO THE DEALERSHIP 3 TIMES. EACH TIME THEY SAID IT WAS FIXED, BUT UPON LEAVING THE LOT, IT DID THE SAME THING I HAD TAKEN IT IN FOR TO BEGIN WITH. WITH JEEP'S UPDATE, WE NOW HAVE A LONG PAUSE GOING UP HILL BEFORE IT GIVES A ROUGH SHIFT AT ABOUT 5 MPH AND THEN CONTINUES TO SHIMMY AT 10 TO 20 MPH. I WAS TOLD ON THE THIRD VISIT THEY WOULD SUBMIT A REPORT TO THE MANUFACTURER TO SEE WHAT THE NEXT STEP SHOULD BE TO FIX THE JEEP SINCE THE UPDATES DID NOT WORK. HOWEVER, THEY TRIED THE SAME THING AGAIN AND SAID THEY THOUGHT IT WAS FIXED, BUT IT WASN'T. UPON COMPLETION OF THE SECOND VISIT I WAS TOLD IT NEEDED TO GET USE TO MY DRIVING PATTERN? WHAT EXACTLY DOES THAT MEAN? WHAT IF MORE THAN ONE OF US DRIVE THE VEHICLE? I AM GETTING THE RUN-AROUND FROM JEEP ON A PRODUCT THEY SHOULDN'T HAVE SOLD ME IN THE FIRST PLACE. EVERYTHING I READ PRIOR TO THE PURCHASE RAVED ABOUT THE 9 SPEED TRANSMISSION. UNFORTUNATELY, THAT WAS INCORRECT SINCE THE TRANSMISSIONS IN THE 2014 JEEP CHEROKEES ALL HAVE THE SAME ISSUE AND JEEP DOESN'T REALLY KNOW HOW TO FIX THEM. I BELIEVE I NEED A NEW TRANSMISSION; BUT WILL HAVE TO FORCE JEEP TO DO IT AND HOPE IT WORKS. MY TIME IS WORK SOMETHING - JUST FIX IT. IT'S A LEMON IN MY OPINION. *TR