2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints: power train
1,469 reports, newest first. Show all
Power train, Equipment, Electrical system, Jun 3, 2014
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE AIR CONDITIONING UNIT FAILED TO WORK PROPERLY. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN STATED THAT THE REFRIGERANT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, ADDITIONAL FAILURES OCCURRED. THE INSTRUMENT PANEL FAILED, THE VEHICLE STALLED WITHOUT WARNING AND THE VEHICLE FAILED TO SHIFT INTO REVERSE. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE.
Power train, May 31, 2014
I PURCHASED A NEW 2014 JEEP CHEROKEE ON NOV 11. CAR HAS A VERY NOTICEABLE WOBBLE BETWEEN 10-15 MPH WHEN ACCELERATING FROM A DEAD STOP. WOBBLE CAN BE MINIMAL OR INTENSE ENOUGH TO MAKE YOUR LEGS SHAKE. I'VE TAKEN IT TO THE DEALER FIVE TIMES. THE FIRST THREE TIMES I WAS TOLD THEY COULD NOT REPLICATE THE CLAIM EVEN WHEN A SERVICE WORKER FELT THE WOBBLE. THE FOURTH TIME THE ASSISTANT MANAGER WAS ABLE TO FEEL THE WOBBLE. THEY FINALLY PUT IT ON THE RACK AND COULD 'NOT FIND ANYTHING WRONG' AND SAID IT WAS SAFE TO DRIVE. I WAS TOLD TO BRING IT BACK WHEN THE CHECK ENGINE LIGHT CAME ON (IT NEVER HAS). THE CAR NOW WILL NOW HESITATE TO ACCELERATE WHEN DRIVING DOWN SIDE ROADS AND EVEN ON THE INTERSTATE. NOW WHEN THE CAR WOBBLES IT FEELS LIKE IT COULD LITERALLY SLIDE OFF THE FRAME. ON OCCASION THE CAR WILL FEEL LIKE IT IS JUMPING UP THE HILL. I FEEL THAT THIS CAR IS NO LONGER SAFE TO DRIVE. I ALSO HAD AN INCIDENT WHEN DRIVING DOWN THE HIGHWAY AT 55 MPH THE CAR STOPPED ACCELERATING AND ACTUALLY SLOWED DOWN 10-15 MPH. WAS TRYING TO PULL OFF THE ROAD WHEN THE CAR SUDDENLY SHIFTED VERY HARD AND BEGAN ACCELERATING AGAIN. I WAS TOLD THAT THIS WAS 'IMPOSSIBLE' FROM THE SERVICE DEPARTMENT. I'M ALSO HAVING A MAJOR ISSUE WITH THE SERVICE DEPARTMENT NOT GIVING ME PAPERWORK!! *TR
Suspension, Power train, May 30, 2014
FOUR WHEEL DRIVE SELECTION SYSTEM WAS TOTALLY INOPERATIVE. NINE SPEED AUTOMATIC TRANSMISSION DOES NOT SHIFT INTO 9TH GEAR AUTOMATICALLY. IN MANUAL SHIFT MODE 9TH GEAR IS SELECTED AND TACH DOES NOT DROP TO INDICATE HIGHER GEAR RATIO. SOFTWARE WAS UPDATED BUT STILL SAME PROBLEM - #RRT14-040 - WAS FLASHED TWICE BUT NO DIFFERENCE. CODE READER SHOWS SAME PROBLEM EVEN WHEN UPDATE WAS COMPLETED. *TR
Power train, May 15, 2014
VEHICLE DOES NOT SHIFT PROPERLY WHEN GOING UP HILL AT APPROX. 35-40 MPH. RPM WILL EASILY REACH 6000. LETTING OFF OF THE ACCELERATOR DOES NOT PROMPT SHIFT EITHER. *TR
Power train, May 15, 2014
VEHICLE HAS SHIMMY IN RIGHT FRONT WHEEL WHEN PULLING OUT FROM A COMPLETE STOP OR TURNING RIGHT AT A LOW RATE OF SPEED, I.E. 2ND GEAR, 10-20 MPH. *TR
Power train, May 14, 2014
2014 JEEP CHEROKEE LIMITED V-6 4X4. PURCHASED NEW. VEHICLE WOBBLES IN 2ND GEAR. MOST NOTABLE ON FAST ACCELERATION. IT HAS CONTINUED TO DO SO SINCE PURCHASE. CHRYSLER DEALERS NOTIFIED, BUT HAVE NOT SUGGESTED A FIX. *TR
Suspension, Power train, May 14, 2014
VERY NOTICEABLE WOBBLE IN THE FRONT (POSSIBLY THE RIGHT SIDE) OF THE JEEP WHEN STARTING FROM A DEAD STOP AND/OR TURNING RIGHT FROM A DEAD STOP. HAD FRONT AXLES REPLACED (ON LESS THAN 2000 MILES ON A $33,000 VEHICLE!!) AT DEALERSHIP AND ON THE DRIVE HOME FROM PICKING UP THE VEHICLE, THE WOBBLE HAPPENED WHEN I LEFT A GAS STATION - FROM A DEAD STOP AND TURNING RIGHT. THIS SEEMS TO HAPPEN AFTER I'VE DRIVEN IT FOR AWHILE AND THE VEHICLE IS WARMED UP. I'M NERVOUS THIS WILL BECOME A SAFETY ISSUE AND I'VE SEEN MANY OTHER POSTS FROM PEOPLE HAVING THIS SAME ISSUE. I AM NOT HAPPY ABOUT A WOBBLE IN A BRAND NEW VEHICLE AND WON'T JUST "DEAL WITH IT." I AM CONCERNED THAT THIS IS A DEEPER ISSUE THAN THE AXLES AND I WILL BE LEFT STRANDED ON THE HIGHWAY SOMEDAY. *TR
Power train, Electronic stability control (ESC), May 3, 2014
SINCE A COMPUTER UPDATE TO MY 9 SPEED TRANSMISSION, THE VEHICLE HAS A SIGNIFICANT WOBBLE IN THE FRONT WHEELS - LEFT TO RIGHT - WHEN THE AUTOMATIC TRANSMISSION SHIFT BETWEEN 1ST, 2ND AND 3RD GEARS. IT FEELS AS IF THE POWER TRANSFER IS CONFUSED AND FIGHTING BETWEEN SENDING POWER TO THE FRONT LEFT AND RIGHT WHEELS. IT IS SIGNIFICANT ENOUGH THAT IT IS FELT IN THE STEERING WHEEL, FEET, LEGS AND SEAT OF THE DRIVER AND THE PASSENGER FEELS THE WOBBLE ALSO IN THE FLOOR AND SEAT. I DO HAVE A FEAR OF THE ELECTRONICS AND COMPUTER CONTROLS SINCE THIS IS A DEFECT WHICH CAN CAUSE A COMPUTER MALFUNCTION WHILE DRIVING THE VEHICLE. IT IS AN IMPORTANT SAFETY CONCERN FOR BOTH THE VEHICLE OCCUPANTS AND OTHER DRIVERS AROUND THE VEHICLE. *TR
Power train, May 1, 2014
ON OR ABOUT MARCH 10 2014 WHILE DRIVING MY NEW CHEROKEE AT ABOUT 2000 MILES I FELT A WOBBLE WHEN TAKING OFF FROM A COMPLETE STOP,SEEMED TO BE FRONT RIGHT SIDE OF VEHICLE SHIMMY AND THEN STOP.AS DAYS WENT ON I NOTICED IT MORE AND MORE. SEVERAL WEEKS AGO I DID AN INTERNET SEARCH FOR MY VEHICLE HAVING A WOBBLING ISSUE AND FOUND THE JEEP CHEROKEE FORUM WITH A HANDFUL OF OTHERS WITH SIMILAR ISSUES WITH THERE 2014 CHEROKEES ALSO,THIS MADE ME VERY WORRIED THAT THERE IS A SERIOUS PROBLEM.THE VEHICLE WOBBLES SIDE TO SIDE MOST OF THE TIME WHILE AT ABOUT 1700 RPM IN 2ND GEAR AND THEN SEEMS TO STOP WHEN THE TRANS ENGAGES INTO 3RD.SPEED VARIES FROM ABOUT 10 TO 15 MPH.DEALER COULD NOT REPLICATE THE PROBLEM,WOBBLE IS LIGHT AT TIMES OR CAN BE VERY NOTICEABLE AS TO MAKE YOUR LEGS SHIMMY SIDE TO SIDE,WOBBLE SOMETIMES GOES AWAY ONLY TO START TO SHIMMY AGAIN HOURS LATER.I CURRENTLY HAVE 3300 MILES. I HAVE INFORMED MY DEALERS TECH REP THAT I AM CONCERNED ABOUT THE VEHICLE GOING OUT OF CONTROL OR MALFUNCTIONING DUE TO THE WOBBLE,THE DEALER TECH REP STATED THAT AS FAR AS THAT COULD TELL IT IS SAFE.IT IS STILL SHAKING NOW MOST OF THE TIME AND WANTED TO REPORT THIS ISSUE TO YOU ASAP THANK YOU *TR
Power train, Seat belts, Apr 29, 2014
SINCE THE PURCHASE OF MY NEW 2014 JEEP CHEROKEE THE TRANSMISSION HAS SHIFTED ROUGH WHEN IN STOP AND GO TRAFFIC, GETTING STUCK IN THE LOWER GEAR AND THEN FINALLY SLAMMING INTO THE NEXT HIGHER GEAR CAUSING THE CAR TO JUMP FORWARD - EXTREMELY DANGEROUS WHEN IN CLOSE TRAFFIC! IT ONLY HAPPENS WHEN IN STOP AND GO TRAFFIC UP TO 15-20 MPH AND IT SEEMS LIKE IT WILL NOT SHIFT NO MATTER HOW MUCH I ACCELERATE THEN IT RELEASES SUDDENLY. ON THE HIGHWAY IN THE HIGHER GEARS IT SEEMS TO SLIP ONLY OCCASIONALLY. THE REAR SEAT BELTS ALSO HAVE CONSISTENTLY "LOCKED UP" REMOVING ALL SLACK UNTIL YOU HAVE TO PULL OVER AND STOP THE VEHICLE, TURN IT OFF, UNBUCKLE THE BELT LET IT ALL THE WAY BACK IN AND THEN REATTACH IT. YESTERDAY 4/28/14 IT DID THIS AGAIN TO MY GRANDDAUGHTER, WHEN WE FOUND A PLACE TO PULL OVER IT WOULD NOT LET US UNBUCKLE THE LAP PIECE OR GIVE HER ANY SLACK IN THE SHOULDER STRAP TO GET OUT OF IT, I WAS FORCED TO PULL INTO A RECYCLING CENTER AND BORROWED A KNIFE FROM ONE OF THE WORKERS TO "CUT" THE BELT IN HALF SO IT WOULD RELEASE HER. BOTH REAR SEAT BELTS DO THIS ON EVEN ROADS WITH NO SORT OF INCLINE OR BUMPS! I WILL BE CARRYING A POCKET KNIFE FROM NOW ON, WHAT IF WE WERE IN A ACCIDENT OR NEEDED TO EXIT THE VEHICLE QUICKLY??!! DEALERSHIP SAID THEY WOULD ORDER NEW BELTS AND HAVE THEM INSTALLED, I HAVE AN APPOINTMENT TO TAKE IT IN TOMORROW FOR THEM TO DIAGNOSE THE TRANSMISSION PROBLEM & SEAT BELT PROBLEM. I WILL FOLLOW UP WITH THE REMEDY OR LACK THEREOF. THE CURRENT MILEAGE IS NOW AT 8700 MILES. *JS
Power train, Apr 21, 2014
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE WAITING AT A TRAFFIC SIGNAL, THE CHECK ENGINE WARNING LAMP ILLUMINATED AS THE VEHICLE STARTED TO JERK VIOLENTLY. THE CONTACT MENTIONED THAT THE VEHICLE SHIFTED INTO NEUTRAL INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE POWER CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, WHO THEN REPLACED THE CAM PHASER, VALVE BODY CASTING, SENSOR CASTING AND THE COIL RETURN. THE REMEDY FAILED TO REPAIR THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 14,500 AND THE CURRENT MILEAGE WAS 14,954.
Power train, Vehicle speed control, Apr 14, 2014
I PURCHASED A 2014 JEEP CHEROKEE LTD. IN 10/2013 FOR MY DAUGHTER TO LEARN TO DRIVE (WITH LEARNER'S PERMIT) AND TO DRIVE WHEN SHE GETS HER LICENSE SOON. I WAS DRIVING THE CAR IN MARCH ON I-10 IN HEAVY TRAFFIC TIME WHEN SUV MADE A WHINING NOISE, GEARS STALLED FOR SEVERAL SECONDS, RPM'S DROPPED. SUV CONTINUED TO DO THIS AT A VARIETY OF SPEEDS WITH INCREASING FREQUENCY. THE CAR HAS LESS THAN 7000 MILES, SO I BROUGHT SUV TO SELLING DEALER'S SERVICE DEPARTMENT AND WAS TOLD THEY COULD FIND NOTHING WRONG. THEY GUESSED AND UPDATED SOFTWARE, THEN CLOSED THE SERVICE ORDER. AFTER LEAVING DEALERSHIP, SUV PERFORMED 5 INTERMITTENT AND SIMILAR EPISODES ON THE WAY TO DESTINATION THAT WAS ABOUT 7 MILES AWAY. I RETURNED SUV TO THE SAME SERVICE DEPARTMENT THE NEXT DAY AND REPORTED THE INCIDENT TO CHRYLSER AND JEEP CUSTOMER CARE (JCC). JCC CONTACTED THE DEALER. A DECISION WAS MADE TO REMOVE THE ENTIRE TRANSMISSION TO BE SENT TO JEEP ENGINEERS TO DISSECT AND DETERMINE CAUSE OF THE PROBLEM. A NEW TRANSMISSION EXACT TO THE OLD, ONLY WITH 'UPDATES' WAS PLACED IN THE SUV. SINCE THESE SERIES OF EVENTS HAVE OCCURRED, I HAVE DISCOVERED THAT THE JEEP CHEROKEE HAD 4 HOLDS ON RELEASING THE SUV DUE TO THE ISSUES WITH 9 GEAR FIAT TRANSMISSION. I WAS ALSO TOLD BY THE DEALER THAT OURS WAS THE 2ND SUCH CASE SEEN IN THEIR SERVICE DEPARTMENT WITH THE SAME PROBLEM. ULTIMATELY, JCC OFFERED MORE WARRANTY AND THE ABILITY TO SKIP ONE PAYMENT OF WHICH I DID NOT ACCEPT. THE ONLY ACCEPTABLE OFFER WOULD HAVE BEEN FOR THE ENGINEERS TO TELL ME THAT THE SUV IS SAFE FOR THEIR OWN NEW TEEN DRIVER OR TO TAKE THE SUV BACK, TO NO AVAIL. JCC SENT THE CASE TO THE 'CASE ANALYST' TEAM, BUT ULTIMATELY CLOSED THE CASE AS RESOLVED. I HAVE SERIOUS CONCERNS ABOUT MY DAUGHTER DRIVING THE SUV ONCE SHE OBTAINS HER LICENSE. I ALSO HAVE CONCERNS ABOUT HER YOUNGER BROTHERS RIDING IN AN SUV THAT MAY PERFORM UNSAFELY AND UNPREDICTABLY. *JS
Power train, Apr 6, 2014
DRIVING ALONG AT 30 WHEN FIRST THE ENGINE LIGHT CAME ON, THEN IMMEDIATELY AFTER THE DISPLAY SAID TRANSMISSION AND THE DISPLAY WAS LIGHTING UP WITH ALL SORTS OF SYMBOLS. THE TRANSMISSION COMPLETELY DISENGAGED AND THE CAR COASTED TO A STOP. IT WOULD NOT MOVE. FORTUNATELY WHEN I FELT IT LOSING POWER I WAS ABLE TO MAKE A QUICK TURN INTO A STORE PARKING LOT. HAD THAT HAPPENED ON THE HIGHWAY I COULD HAVE BEEN KILLED BECAUSE THE CAR JUST TOTALLY LOST ALL MOTION AS I WAS DRIVING. I TURNED IT COMPLETELY OFF FOR A FEW MINUTES AND IT STARTED BUT WITH THE ENGINE LIGHT SHOWING. I CALLED THE DEALERSHIP KELLY JEEP CHRYSLER IN LYNNFIELD AND TOLD THE SERVICE DEPARTMENT WHAT HAPPENED. I DROVE STRAIGHT THERE...FURIOUS. THE SERVICE GUY TOOK DOWN THE INFORMATION I RELAYED ABOUT THE INCIDENT. I TOLD HIM I HAD READ RECENTLY THAT THEIR 9 SPEED TRANSMISSION HAD KNOWN ISSUES AND HE SAID HE DIDN'T KNOW ANYTHING ABOUT THAT. I TOLD HIM NOT TO EVEN TELL ME I AM THE FIRST TO REPORT THIS PROBLEM AND HE SAID "MAYBE NOT IN THE WHOLE COUNTRY BUT I DON'T THINK WE'VE HAD THIS PROBLEM HERE" AND I TOLD HIM NOT TO SPEAK DOWN TO ME BECAUSE IT HAS BEEN WRITTEN ABOUT ALREADY AS A KNOWN ISSUE. HE ALREADY HAD THE COURTESY CAR WAITING FOR ME AND HE IMMEDIATELY WALKED ME OUT THE DOOR TO THE CAR. I WAS THERE LESS THAN 5 MINUTES. I KNOW HE DID NOT WANT ME SPEAKING TO ANYBODY IN THE SERVICE WAITING ROOM AS I COULD SEE PEOPLE SITTING THERE WAITING FOR THEIR OWN REPAIRS. THIS IS AN ISSUE THAT WILL END UP KILLING SOMEBODY. *TR
Power train, Electronic stability control (ESC), Engine, Visibility/wiper, Mar 8, 2014
A JEEP AUTHORIZED DEALERSHIP CHANGED THE ENGINE OIL AND OIL FILTER FOR MY VEHICLE. ABOUT 15 MINUTES AFTER I TOOK MY VEHICLE FROM THE DEALERSHIP, THE INCIDENT HAPPENED ON A HIGHWAY. "SERVICE TRANSMISSION" WARNING SHOWED UP FIRST, THE ENGINE LIGHT WAS ON, AND SOME ELECTRONIC FUNCTIONS WERE DISABLED, WHICH INCLUDE, BUT ARE NOT LIMITED TO, THE FORWARD COLLISION WARNING, THE PARKSENSE, THE LANE SENSE, AND THE ADAPTIVE CRUISE CONTROL. THE ESC ACTIVATION / MALFUNCTION INDICATOR LIGHT WAS ON. THERE WAS LOUD RATTLING NOISE FROM THE ENGINE, AND THE VEHICLE WAS SHAKING WHILE MOVING ON THE HIGHWAY. I HAD A DIFFICULT TIME MOVING THE VEHICLE OFF THE HIGHWAY. AFTER I PARKED ON A SURFACE ROAD, I FOUND NO ENGINE OIL WAS REGISTERED ON THE DIPSTICK. THE LEAKED OIL WAS SPLASHED OVER THE VEHICLE'S EXTERIOR. IN PARTICULAR, IT COVERED THE PARKING SENSORS AND THE REAR WINDOW, WHICH DISABLED THE ELECTRONIC SAFETY FEATURES AND GREATLY REDUCED MY VISIBILITY WHILE DRIVING. THE VEHICLES BEHIND ME ON THE HIGHWAY WERE ALSO SPLASHED BY THE LEAKED OIL AND WERE BEEPING AND/OR CUTTING IN MY LANE TO COMPLAIN. THE DEALERSHIP DETERMINED THAT THE RUBBER RING THAT SEALS THE CARTRIDGE HOUSING OF THE OIL FILTER WAS BROKEN, CAUSING THE ENGINE OIL LEAK. THIS O-SHAPED RUBBER RING COMES WITH THE OEM OIL FILTER THAT WAS INSTALLED WHEN THE OIL FILTER WAS CHANGED. THE ENGINE WAS DAMAGED. THE DEALERSHIP STATED THAT NO TEST DRIVE IS REQUIRED TO CHECK IF THERE IS A LEAK FOR OIL CHANGE SERVICE. THREE OTHER JEEP DEALERSHIPS CONFIRMED THIS CLAIM. I BELIEVE THERE IS A DESIGN DEFECT IN THE OIL FILTER SEALING THAT CAN CAUSE LIFE THREATENING ACCIDENTS. I BELIEVE JEEP DOES NOT INSTRUCT THEIR AUTHORIZED DEALERSHIP TO IMPLEMENT AN OIL FILTER CHANGE PROCEDURE THAT ENSURES A PART DEFECT LIKE THIS WOULD BE DISCOVERED BEFORE THE VEHICLE LEAVES THE DEALERSHIP. *TR
Power train, Feb 26, 2014
I PURCHASED THIS VEHICLE ON DECEMBER 17TH SINCE I HAVE HAD IT.. IT JERKS VERY HARD WHILE DRIVER LIKE IT IS SWITCH GEARS WHEN I TOOK IT BACK TO THE DEALER SHIP CHERRYHILL TRIPLEX PUT ON MACHINE NOTHING WRONG BUT THE JEEP IS STILL DOING IT. TOOK BACK AGAIN ON FEBRUARY 17TH THEY STILL COULDN'T FIND THE PROBLEM BUT THE JEEP IS STILL DOING THE SAME THING. *TR
Power train, Feb 24, 2014
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE VEHICLE SUDDENLY LOST ACCELERATION POWER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE REAR DIFFERENTIAL HAD FAILED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 600. UPDATED 05/28/14 MA UPDATED 05/29/2014 *JS THE CONSUMER WAS ADVISED THE FAILURE WAS DUE TO A SOFTWARE ISSUE. UPDATED 05/29/2014 *JS
Power train, Feb 20, 2014
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE TRANSMISSION SHIFTED TO NEUTRAL INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER HOWEVER, THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 2,700. UPDATED 03/25/14*LJ THE CONSUMER STATED THE INCIDENT HAPPENED SEVERAL TIMES. WHEN THE TRANSMISSION DOWNSHIFTED THERE WAS A DELAY BEFORE THE VEHICLE MOVED, IN SPITE OF PRESSING THE ACCELERATOR PEDAL. UPDATED 03
Power train, Feb 13, 2014
DRIVING ON THE HIGHWAY AT 65MPH WHEN THE GAS PEDAL BECAME UNRESPONSIVE. THERE WAS STILL ELECTRICAL POWER TO THE CAR BUT I COULD NOT ACCELERATE. THIS HAS HAPPENED A TOTAL OF 4 TIMES ON THE HIGHWAY TWICE BEFORE THE TRANSMISSION WAS REPLACED AND TWICE AFTER. ALL TIMES I MADE IT SAFELY TO THE SHOULDER AND COULD NOT GET THE JEEP IN PARK. I SHUT THE JEEP DOWN AND STARTED IT AGAIN, IT FIXED THE ISSUE. I WAS ABLE TO GET THE JEEP OFF OF THE HIGHWAY AND TO THE DEALERSHIP. *TR
Power train, Jan 23, 2014
2014 JEEP CHEROKEE. CONSUMER WRITES IN REGARDS TO TRANSMISSION PROBLEMS. *SMD VERY SHORTLY AFTER THE VEHICLE WAS PURCHASED, THE CONSUMER NOTICED SPOTS ON THE DRIVEWAY, WHICH THEN PROGRESSED INTO A HORRIBLE WHINING AND GRINDING NOISE. THE VEHICLE STARTED TO SHIFT ERRATICALLY AND THE CONSUMER DID NOT FEEL SHE HAD CONTROL OF THE VEHICLE. THE CONSUMER MADE AN APPOINTMENT WITH THE DEALER, AND AFTER HAVING THE VEHICLE FOR A DAY, SHE WAS INFORMED THE ENTIRE TRANSMISSION NEEDED TO BE REPLACED. THE DEALER EXPLAINED TO THE CONSUMER, THAT PART OF THE TRANSMISSION WAS POROUS, WHICH EXPLAINED THE STAINS ON THE DRIVEWAY IN MULTIPLE SPOTS. THE TRANSMISSION WAS REPLACED UNDER WARRANTY. *JB