2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints: power train
1,469 reports, newest first. Show all
Power train, Service brakes, Jul 2, 2023
I have repeatedly been driving down the road then the jeep will instantly kick it out of gear while driving completely loses power so I have to pull over so I don’t get ran over and today. My electronic parking brake went out a second time in under a year because of the corrosion, every time it is kicked my transmission out of gear was a narrow escape from a wreck I reported this before but you don’t seem to care so I will be buying a cheap video recorder system and the first time I catch it on video. I will be filing a lawsuit against Jeep and your company for not even looking into it which I referred you to do
Power train, Jun 29, 2023
The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the 4-WD inoperable warning light was illuminated. The vehicle was taken to the dealer and diagnosed with a power transfer unit failure with metal shavings inside the differential fluid; however, the vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 114,303.
Power train, Jun 8, 2023
The contact owns a 2014 Jeep Cherokee. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle lunged into the next gear. The contact stated that the vehicle also lunged while downshifting. The vehicle also rocked backward abnormally. The contact stated there was no warning light illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 100,000.
Power train, Electrical system, Engine, Jun 6, 2023
The contact owns a 2014 Jeep Cherokee. The contact stated that while her daughter was driving at various speeds, the vehicle was sputtering and then stalled. The "Shift to Park" message was displayed. The battery warning light was illuminated. The failure recurred after refueling. The vehicle was towed to the local dealer, who was unable to duplicate the failure. The vehicle was later diagnosed and determined that the catalytic converter, oxygen sensor, vapor canister, spark plugs, charcoal canister, and filter. The vehicle was repaired, but the failure persisted. The manufacturer was not notified about the failure. The failure mileage was approximately 112,366.
Power train, Jun 6, 2023
My vehicle was making a noise upon going around a right hand turn. I took it to the dealership and they informed me that bolts had fallen out of the power transfer unit. I was told that if this unit failed that I would be thrown through the front window. I spoke with Jeep and was told that they had no information regarding this issue and they made a note that it had happened. The refused to address the issue that I felt was a big safety issue as this would cause the vehicle to immediately stop. They claimed they had no control over the bolts falling out because of unknown interference from outside sources.
Power train, May 26, 2023
Upon coasting to a roundabout I was safe to continue however, when accelerating, the power to the wheels stopped and a harsh grinding noise occurred disabling me from driving anymore. I was almost hit and caused extreme concern for my safety and the safety of the passengers.
Power train, May 18, 2023
The contact owns a 2014 Jeep Cherokee. The contact stated while driving at approximately 30 MPH, the gear shifter was forced into another gear and did not operate as intended. Additionally, the contact observed a loud clunking noise while changing gear. The transmission warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The vehicle was taken to a dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 74,000.
Power train, May 5, 2023
The contact owns a 2014 Jeep Cherokee. The contact stated while driving 35 MPH, the accelerator pedal was depressed, and the vehicle stopped without warning. The engine would rev but the vehicle failed to respond. The contact stated she shifted the gear shifter to neutral and then to drive and the vehicle operated as needed. The contact stated that when she decelerated, the failure recurred with the warning displayed "Shift into Park and Restart vehicle". The contact stated that the failure recurred on several occasions. The vehicle was taken to a dealer where no failure was diagnosed as no diagnostic failure codes were displayed. The contact stated that the dealer informed her to keep driving and if the failure recurred, to take the vehicle back to the dealer. The contact was relating the failure to NHTSA Campaign Number: 19V447000 (Power Train). The contact stated that the dealer informed her that the vehicle was serviced for the recall in 2019. The manufacturer was not made aware of the failure. The approximate failure mileage was 154,000.
Power train, May 4, 2023
Low miles PTU needs replacement. 50,000 miles
Power train, Apr 19, 2023
Transmission problems, engine light comes on and it says service transmission in the dashboard it is okay to be inspected upon request. I’ve been to 4 different garages trying to get the problem fixed and have spend over $5,000 in less than a year. And the problem still occurs. Car delays drastically when changing gears. When driving, the vehicle will lose acceleration and the gas pedal will not work and the vehicle will not accelerate at all. The drive gear and the reverse gear will get confused with eachother. after stopping at a stop sign or traffic light the car has a very hard time accelerate and catching up to speed. The rpm’s while driving also accelerate its self from time to time causing the car to pick up speed drastically unless I step on the break pedal to slow it down. My car is basically a death trap waiting to happen and this is not okay for my safety as well as others on the road.
Power train, Apr 19, 2023
Left front axle shaft needed replacement (warranty) on 06/01/2018 at 87104 miles due to loud clicking noise. Replacement part # 52123739AF.
Power train, Apr 19, 2023
06/01/2018 at 87,104 miles the PTO/PTU was replaced (warranty) due to 4LOW not being available and, once forced into 4LOW, could not be taken back to normal. New part # 68307403AC. Exact cause was not explained, but it 99% likely to be a failed seal letting oil into the electronic control and actuator compartment. 08/19/2022 at 106.582 miles the PTO/PTU diagnosed with faulty internal bearing for the rear driveshaft, causing grinding noises and eventually risking catastrophic failure. Replaced 02/15/2023 at ~107500 miles. New part # 68307403AG. This was all at my expense - over $3500. Jeep refused to cover anything even thought the part had lasted less than 20K miles and has been revised four times (version AC to AG since the first replacement).
Power train, Apr 11, 2023
The contact owns a 2014 Jeep Cherokee. The contact stated while driving 55 MPH with the cruise control activated and going downhill, the vehicle started to accelerate independently. The contact stated no warning light was illuminated. The contact stated that he depressed the brake pedal and stopped the vehicle. The contact took the vehicle to an independent mechanic where it was diagnosed with needing the transmission fluid to be flushed. The vehicle was repaired but continued to experience the failure. The contact took the vehicle to the local dealer to be diagnosed and the contact was informed that the power transfer unit (PTU) needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 75,000.
Power train, Apr 4, 2023
The contact owns a 2014 Jeep Cherokee. The contact stated while driving 30 MPH, the vehicle lost motive power and stalled. There was no warning light illuminated. The contact pulled over to the side of the roadway and turned off the vehicle. The contact waited until the vehicle cooled down, and the vehicle restarted after several attempts. The vehicle was restarted and operated normally. The vehicle was diagnosed by the dealer and the dealer stated that the transfer case needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the manufacturer stated that the vehicle was not under recall. The failure mileage was 77,000.
Power train, Mar 2, 2023
While driving and coming to a stop, the transmission does not fully downshift automatically. Usually will only downshift automatically to 3rd gear. I don't realize the improper downshift until I accelerate and realize I am not in 1st gear. I've learned to perform a manual downshift after coming to a stop. Also, when in 1st gear and begin a slow start, to where the vehicle then shifts into 2nd gear, and then cruise at a constant speed that does not require shifting into 3rd, but then when I do begin to accelerate, there is a loud "clunk" that sounds and feels as if I was rear ended.
Power train, Feb 24, 2023
After driving over 20 miles the Jeeps performance drops a d the check transmissiom light comes on. After conducting research I come to find that this issue is common with the my vehicle, a Jeep Cherokee 2014-2017, and became alarmed to find out that this issue has caused accidents for other thats share a similar vehicle to mine. Ive taken it to the dealership to confirm my suspicions and they were well aware of the issue with the Jeep Cherokee 2014-2017 transmissions.
Power train, Feb 17, 2023
The contact owns a 2014 Jeep Cherokee. The contact stated while was parking the vehicle, the vehicle began to roll backward. The contact stated that the four-wheel drive (4WD) warning light was illuminated. The contact stated he used the parking brake to stop the vehicle. The contact took the vehicle to the local dealer, where it was diagnosed with needing the power transfer unit (PTU) to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 20V343000 (Power Train) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 91,000.
Power train, Feb 15, 2023
PTU identified under code C14A7-97. This part is a known problem with a large recall already completed but for some reason, this particular VIN doesn’t fall within the recall scope. Called several dealerships to ask about recall work and all indicate this VIN isn’t covered. “Service 4 Wheel Drive” light is intermittent.
Power train, Feb 9, 2023
The contact owns a 2014 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the transmission unintendedly downshifted into neutral(N). Additionally, the engine revved loudly but failed to move forward. The vehicle was taken to the dealer, where it was diagnosed that the transfer case might explode and need to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 39,452.
Power train, Vehicle speed control, Engine, Feb 1, 2023
My vehicle drives about 30 miles before an alert will appear saying to service transmission. Along with the check engine light coming on. Vehicle will not accelerate and on hills will begin to roll backwards. When this happens the vehicle must be parked for at least 15 minutes and then on startup all codes will reset and return back to its normal operating. Took to dealership several times with error code P1DA9 and there was nothing that could be fixed.
Power train, Electrical system, Engine, Jan 25, 2023
the Vehicle has a lot of issues primarily involving the Transmission. The transmission does not shift correctly. The automatic shifting is very erratic. Shift very low sometimes at 2000RPM, and then other times a very high at over 5500RPM. During acceleration, it makes a grinding noise and a very rough shift which can pretty much push you forward from your seat. I took the Vehicle to be serviced several times while still under warranty to the Manhattan Jeep Service Center and every single time they said the computer needed to be updated, and after a few miles, it would go back to doing the same thing, rough shifting.
Power train, Jan 23, 2023
The contact owns a 2014 Jeep Cherokee. The contact stated while driving at various speeds, the transmission suddenly shifted to neutral, and the vehicle was coasted to the side of the road and was restarted. The service transmission warning light was illuminated. The vehicle had been taken to the dealer to be diagnosed. The contact was informed that the transmission had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 115,000.
Power train, Other or unspecified, Forward collision avoidance, Jan 18, 2023
Service Shifter warning keeps going on. The car's transmission went out at 74,000 miles and I paid for a brand new OEM transmission. 20,000 miles later on the new transmission, it has service shifetr red lights on like other 2014 & 015 Jeep but mine doesn't show as part of that recall
Power train, Electrical system, Vehicle speed control, Jan 12, 2023
Gear shifting and transmission problems are on going and intermittent. computer system confused to witch location shifter is in. Sent to dealer for system up date witch only lasted one week before problems returned. error code p0810
Power train, Jan 2, 2023
PTU failure at 89k mi. Code C14A7-97 from code reader. Car may roll when in Park after not being able to engage PTU.