2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints: service brakes
187 reports, newest first. Show all
Service brakes, Jul 11, 2024
Electronic E Brake engaged while driving. Will not disengage. Requires towing. E brake will not disengage.
Electrical system, Service brakes, May 24, 2024
The emergency control module and wire harness got corroded from water. The brakes engaged and had to be towed to the dealership. Was informed at that time about the parts being corroded and needed to be replaced.
Service brakes, May 21, 2024
When I parked, it was fine, no brake problem. The next morning, I pulled out, got 10 feet & realized there was a problem. I saw the parking brake was mysteriously on and hasn't been off since. I've tried the release and resetting the parking brake for service, but the (P) parking brake light is orange, the regular brake light is flashing red, and there's a message that my 4wd is non-functional. I was lucky to get off the street.
Service brakes, Forward collision avoidance, May 2, 2024
1* The electric Emergency Brake. 2* The E brake engages while I am driving and causes the car to abruptly stop almost causing the car behind me to rear end my car. 3* No, it just started, it happened 2 times yesterday 5/1/24. 4* No 5* Not that I am aware of.
Service brakes, Forward collision avoidance, Apr 27, 2024
2nd time, I did not put auto brake on but it engaged itself and than was stuck and would not disengage. Luckily I was not in traffic, because that could have been a serious safety issue. The e brake engages on its own and than won’t dislodge. Multiple times this has happened now. Took it in once and paid almost $1500 to get it repaired, 3 days later same thing happened again!
Electrical system, Service brakes, Forward collision avoidance, Mar 20, 2024
My vehicle dashboard gave me a "service park brake" message. The emergency brake would automatically engage if attempting to shift the car into park. The emergency brake could not be disengaged. The vehicle was towed to a Jeep dealership. The dealership has determined that the "park brake module connector" and surrounding wires have corroded due to water intrusion. They told me the car is considered unsafe as if it were to be driven the e-brake could engage at any moment. They also determined there is water leaking into that area of the car i.e. the rear left cargo area where the brake module sits. My online research has determined this is a common issue, and Jeep has not had a recall or notices about it. The water leaking could come from the sun/moon roof or the wheel well. Please visit this link and others like it to see that many people are having this issue with no long-term solution per the manufacturer. Some people have reported multiple failures of the park brake module on the same vehicle with the repair costing $1k+ each time. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Service brakes, Dec 21, 2023
While driving on a low-speed, local road, the Electronic Parking Brake came on which forced me to quickly pull over. The car then displayed a "Service Parking Brake" warning. I brought the car to my local garage and they found that the Parking Control Module and Connector were damaged by corrosion. They needed to replace the module and connector. This could have been a serious safety issue.
Vehicle speed control, Service brakes, Engine, Dec 19, 2023
I honestly have no idea what system failed but I was doing 80 on the interstate and my car shifted into nuetral . All of the lights came on parking brake , brake and then my car would not drive any longer , luckily I was able to coast onto the shoulder but I literally could have been killed. I had just passed road construction that went from 4 lanes to 2 barracaded lanes. i waited 30 minutes and my car restarted like nothing . So I thought maybe it was a glitch until I was driving again and it did it again. I had to keep putting my car in park and then shifting it back to drive . It has not been inspected yet as i'm trying to get it to the dealership without it cutting off .
Electrical system, Service brakes, Nov 19, 2023
An unwanted activation of the emergency brake. When the car is parked or turned off and after turning on the vehicle - the service park brake turns on. After some time, the vehicle stalled and had to be towed to the dealership. Issues appear to be linked to a water leak within the vehicle’s engine block short-circuiting the electronic brake module. The leak damages the electronic brake module, and when the driver attempts to start the vehicle or shift into drive, it permanently shorts out. The vehicle is unable to move.
Electrical system, Service brakes, Oct 8, 2023
At TD bank leaving ATM parking brake engaged and would not disengage until i started and restarted the Jeep and keep going drive to reverse. Took about 20xs! That evening leaving yard after about 20 feet keep locked up, parking brake engaged, again. Took about 15mins to get it to disengage by starting and restarting, drive, n, reverse. Next morning it locked as soon as I hit the gas, and was left at house as it sat. I live off a highway, I'm going to die driving it.
Power train, Service brakes, Sep 20, 2023
Service transmission light came on while driving. I had a warranty on the vehicle so I took it in to dealership in DeQueen AR they fixed the valve body on the transmission and almost exactly 1 year later the service transmission light came on again. Following that my service parking brake light came on and now the emergency brake is engaged and will not disengage. Why has there not been a recall on these items?
Electrical system, Service brakes, Engine, Sep 18, 2023
replaced the oil filter housing unit and filter cap because of oil leak, for the last couple of months, it’s been feeling very rough switching gears, especially when turning from a stop, and now it won’t start, at all. We tried jumping it and let it sit for a little bit and nothing changed. It’s not ticking or trying to start or anything, just the dash lights up with all the lights and the brake pedal is locked, it won’t move at all
Service brakes, Sep 18, 2023
The emergency park brake function is stuck on and can not be released. The car will not move and the emergency brake will not release.
Power train, Electrical system, Service brakes, Aug 24, 2023
1st Repair Attempt: On April 2, 2021, 14 days after I purchased the vehicle (Purchase date: 3/18/2021), I received multiple error messages stating "Service Electronic Parking Break" "Service Anti Lock Breaking System" "Service Park Brake" "MIL" light was blinking "CEL" light was on as well and my vehicle would not accelerate. I was on a high traffic interstate and could not move the vehicle to exit to the shoulder. The dealer stated that my PCM/TCM needed to be "flashed" and my ABS Module needed to be replaced due to a CSN W20, W84 and W80 code. The part to replace the ABS Module was not in stock and my vehicle remained with the dealership until April 16, 2021 (a total of 15 days) 2nd Repair Attempt: On May 21, 2021, 35 days after the repair attempt, for the 2nd time I received multiple error messages stating "Service Electronic Parking Break" "Service Anti Lock Breaking System" "Service Park Brake" "MIL" light was blinking "CEL" light was on as well and my vehicle would not accelerate. My children were in the car when this happened. The dealer once again, for the 2nd time, had to order an ABS Module as well as reprogrammed according to all manufacturer recommendations (PCM/TCM/DTCM, etc) and my vehicle remained at the dealership until June 1, 2021 (a total of 12 days) 3rd Repair Attempt: On October 6, 2022, for the 3rd time I received multiple error messages stating "Service Electronic Parking Break" "Service Anti Lock Breaking System" "Service Park Brake" "MIL" light was blinking "CEL" light was on as well and my vehicle would not accelerate. I was in the middle of a busy interstate when this happened. my vehicle remained at the manufacturer approved dealership in repair until October 27, 2022 ( a total of 21 days) All receipts, invoices and services completed to attempt repair are documented and can be provided upon request. Most recently, August 10, 2023, all of the same error messages and issues above are occurring and I am unable to move my vehicle.
Service brakes, Aug 12, 2023
I received a warning to service my park brake. At that time it immediately started setting my park brake and I was unable to release it. After much fooling around with it I got it to release and took it to the dealership. They said the park brake module was wet and corroded and suggested I left my windows down. Well I never open my windows. They said the part was not available and probably wouldn’t be for months. The blew out and cleaned the module. I had no problems for a year and a half (I also never set my park brake for fear it wouldn’t release) but it started setting itself again so I called the dealership and was again told they didn’t have the part and couldn’t tell me when they would. I have also had so many other issues with this vehicle. One being a transmission issue that happened before a recall for it so I fixed the problem and paid for it. When the recall came out I was only reimbursed for half of what I paid. I’m literally afraid to drive my car for fear of something goring horribly wrong while driving it.
Other or unspecified, Service brakes, Jul 6, 2023
The Emergency Parking Brake engages on its own, and the car can not move forward. The car engine fails and stalls, the vehicle can not be shifted, and I have a loss of steering control. Dash reads error of parking brake needs service, power steering is out, and check engine light comes on. The car won't restart for approximately 1 hour and then turns over and starts. This problem happens intermittently with no warning. It has happened both when parked and moving. I have had the vehicle in at a Jeep dealership but they were unable to diagnosis. It appears to be part of the same case number
Electrical system, Service brakes, Jul 5, 2023
While coming to stop at a red light, service parking brake message along with audible ding appeared on the message center. The light on the parking break switch was flashing. Brake light was illuminated along with parking brake light. I arrived at my destination shortly after and attempted to engage the parking brake. Nothing happened. I moved up a few spaces in line at a coffee shop and came to a stop. The parking brake engaged and I was unable to move the vehicle. I turned the car off, put my seatbelt on, put the car in drive and slowly moved forward. The parking break disengaged and I was able to get home. At home I followed the procedure to reset the parking brake. The brake reset along with all lights,brake and parking brake light, and was ok until the next day. Vehicle was parked overnight. Next day tried moving car but Parking brake engaged and I was unable to disengage. Service parking brake message illuminated as well as brake and parking brake light. I read online about water entering the control module and attempted to locate and remove it. See attached photo. The module and wiring harness had a small amount of water inside as well as signs of the water having been there a while.
Power train, Service brakes, Jul 2, 2023
I have repeatedly been driving down the road then the jeep will instantly kick it out of gear while driving completely loses power so I have to pull over so I don’t get ran over and today. My electronic parking brake went out a second time in under a year because of the corrosion, every time it is kicked my transmission out of gear was a narrow escape from a wreck I reported this before but you don’t seem to care so I will be buying a cheap video recorder system and the first time I catch it on video. I will be filing a lawsuit against Jeep and your company for not even looking into it which I referred you to do
Service brakes, Jul 1, 2023
Water ingress into electronic parking brake module caused brake to lock and render vehicle immobile. Also caused battery drain and electrical issues due to shorting out.
Electrical system, Service brakes, Jul 1, 2023
The emergency park brake engages by itself when the vehicle starts and it does not want to disengage. The system is engaging on it's own.
Electrical system, Service brakes, Jun 28, 2023
I parked my vehicle in my driveway without turning on the e-parking brake (it is in manual mode). In the morning when I got into the vehicle and put the car into reverse the e-park brake engaged and would not disengage. This was followed by a “service parking brake” message on the dash. I had to have the car towed to a mechanic who found water in the EPB module which was causing the issue. The water seemed to be coming in from some seams in the roof and running directly onto the module. The replacement of the module was very expensive and the car was inoperable for over 1 week.
Service brakes, Engine, Forward collision avoidance, Jun 2, 2023
I get error messages that say stop to shift. My car is an automatic, brake comes on when I haven’t touched it, it won’t drive sometime Won’t go forward or backwards, tire pressure errors, check engine light comes on when nothing is wrong now it won’t always start. The battery is at 14.2 I want a new car this one is crap
Electrical system, Service brakes, May 27, 2023, fire
Leaking at the hatch watering getting into electronic parking brake module causing the parking brake to lock up and catch fire..
Service brakes, May 18, 2023
As I was driving on an interstate highway, suddenly the brakes on my Jeep locked up and pulled over to the shoulder. The dashboard message was that there was a problem with the Parking Brake. After a few minutes the vehicle would move and I drove home. I called a service station and made an appointment to have it looked at but the brakes were now locked and the vehicle had to be towed. The mechanic said there was a problem with water in Parking Brake Control Module and the design would let in water which caused the problem. He said the module and connector needed replacement. The Jeep was then taken to a dealer who was the only one who could get the parts and make the repairs. The dangerous aspect was the brakes suddenly locking up on the highway.
Electrical system, Service brakes, May 17, 2023
On or about March 26, 2023 the emergency parking break became engaged and would not disengage. Upon having my car towed to my local Jeep Dealership (Acton, MA) I was informed that water had leaked and corroded the wiring for the EPB module. The dealership informed me that this problem can’t be fixed fully and will continue to happen even after I paid $1,800.